Matrix E3X-02 Service Manual

E 3 X - 0 2 S U S P E N S I O N E L L I P T I C A L

S E R V I C E M A N U A L

TABLE OF CONTENTS

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1

CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

2.1 Read and Save These Instructions ............................................................................. 2

2.2 Electrical Requirements ............................................................................................. 3

CHAPTER 3: PREVENTATIVE MAINTENANCE

3.1 Recommended Cleaning Tips .................................................................................... 4

3.2 Check for Damaged Parts ......................................................................................... 4

3.3 Care and Maintenance Instructions ........................................................................... 5

CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

4.1 Console Description ................................................................................................... 6

4.2 Workout Setup Steps - Manual ................................................................................... 7

4.3 Workout Setup Steps - Level Based ........................................................................... 7

4.4 Workout Setup Steps - User Defined .......................................................................... 7

4.5 Workout Setup Steps - Heart Rate Control................................................................. 8

4.6 Workout Setup Steps - Constant Watts ...................................................................... 8

CHAPTER 5: MANAGER MODE

5.1 Manager Mode Overview ............................................................................................ 9

5.2 Manager Mode Information ......................................................................................... 10

CHAPTER 6: ENGINEERING MODE

6.1 Engineering Mode Overview ....................................................................................... 11

CHAPTER 7: SERVICE MODE

7.1 Service Mode Overview .............................................................................................. 12

CHAPTER 8: TROUBLESHOOTING

8.1 Electrical Diagram ...................................................................................................... 13

8.2 Error Codes on the Console ....................................................................................... 16

8.3 LCB LED Indicators .................................................................................................... 17

8.4 Troubleshooting - Error 0x04A0 .................................................................................. 18

8.5 Troubleshooting - Resistance Issues .......................................................................... 19

8.6 Troubleshooting - Pedals Slipping .............................................................................. 20

8.7 Troubleshooting - Noise Issues................................................................................... 20

8.8 Troubleshooting - Heart Rate Issues .......................................................................... 21

8.9 Troubleshooting - No Power to the Console ............................................................... 22

CHAPTER 9: PART REPLACEMENT GUIDE

9.1 Front Disk Replacement ............................................................................................ 23

9.2 Front Shroud Replacement ......................................................................................... 24

9.3 Lower Control Board (LCB) Replacement .................................................................. 27

9.4 Generator Replacement .............................................................................................. 28

9.5 Generator Belt Replacement ...................................................................................... 30

9.6 Drive Belt Replacement .............................................................................................. 31

9.7 Pulley Axle Set Replacement ...................................................................................... 32

9.8 Drive Axle Set Replacement ....................................................................................... 33

9.9 Crank Replacement .................................................................................................... 37

9.10 Console Replacement ................................................................................................. 38

9.11 Overlays & Keypads Replacement ............................................................................. 39

9.12 Console Mast Handlebar Replacement ...................................................................... 41

9.13 Dual Action Handlebar Replacement .......................................................................... 42

TABLE OF CONTENTS

9.14 Foot Pedals Replacement ........................................................................................... 53

9.15 Pedal Arm Replacement ............................................................................................. 44

9.16 Link Arm Replacement ................................................................................................ 45

9.17 Swing Arm Replacement ............................................................................................. 46

9.18 Vertical Stabilizer Arm Replacement ........................................................................... 47

9.19 Incline Arm Cover Replacement ................................................................................. 48

9.20 Handlebar Service ....................................................................................................... 49

9.21 Testing the Suspension Elliptical ................................................................................. 50

CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE

10.1 Suspension Elliptical Specifications ........................................................................... 51

10.2 Assembly Hardware .................................................................................................... 52

10.3 Suspension Elliptical Assembly Steps ....................................................................... 53

10.4 Leveling the Suspension Elliptical ............................................................................... 65

CHAPTER 11: SOFTWARE UPGRADE PROCEDURE

11.1 Software Upgrade Procedure ..................................................................................... 66

III

1.1 SERIAL NUMBER LOCATION

CHAPTER 1: SERIAL NUMBER LOCATION

SERIAL NUMBER LOCATION

1

CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

2.1 READ THESE INSTRUCTIONS

This Suspension Elliptical is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Suspension Elliptical.

When using an electrical product, basic precautions should always be
followed including the following:

• Anapplianceshouldneverbeleftunattendedwhenplugged
in.Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.

• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual.Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.

• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.

• Donotremovetheconsolecovers.Serviceshouldonlybe
donebyanauthorizedservicetechnician.

• Donotcarrythisunitbyit’ssupplycordorusethecordas

 ahandle.

• ClosesupervisionisnecessarywhentheSuspension
Ellipticalisusedbyornearchildrenordisablepersons.

• Donotuseoutdoors.

• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.

CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.

CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.

• Todisconnect,turnallcontrolstotheoffposition,then
removetheplugfromtheoutlet.

• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.

• Keephandsandfeetclearofmovingpartsatalltimesto

 avoidinjury.

• Unsupervisedchildrenmustbekeptawayfromthisequip

 ment.

• Donotwearlooseclothingwhileontheequipment.

2

CHAPTER 2: IMPORTANT SAFETY INFORMATION

2.2 ELECTRICAL REQUIREMENTS

The Matrix Suspension elliptical is designed to be self powered. NOTE: If an add on TV (using a bracket) or Virtual Active is added to the unit,
it must be plugged in, or the TV or VA will not operate correctly. If the Suspension Elliptical will be plugged in, follow the requirements below.

MATRIX DEDICATED CIRCUIT/ELECTRICAL REQUIREMENT INFO

All Matrix Suspension Ellipticals require the use of a 15 amp or 20 amp “dedicated circuit,” with a non-looped (isolated) neutral/ground, for the
power requirement. Quite simply this means that each outlet you plug Suspension Ellipticals into should not have anything else running on that
same circuit besides other Suspension Ellipticals (up to 3 per 15 amp circuit and 4 per 20 amp circuit). The easiest way to verify this is to locate
the main circuit breaker box, and turn off the breaker(s) one at a time. Once a breaker has been turned off, the only thing that should not have
power to it are the Suspension ellipticals in question. No lamps, vending machines, fans, sound systems, or any other item should lose power
when you perform this test.

Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection coming from it, and terminating
at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.

In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the
maximum number of units running off of it. If the distance from the circuit breaker box, to each outlet, is 100 ft or less, then 12 gauge wire may be
used. For any distance greater than 100 ft from the circuit breaker box to the outlet, 10 gauge wire must be used.

For your safety and Suspension Elliptical performance, the ground on this circuit must be non-looped. Please refer to NEC article 210-21 and 210-23.
Your Suspension elliptical is provided with a power cord with a plug listed below and requires the listed outlet. Any alterations of this power cord
could void all warranties for this product. Multiple Suspension ellipticals can be powered on one dedicated circuit. (3 units per 15 Amp and 4 units
per 20 Amp dedicated circuit.)

GROUNDING INSTRUCTIONS:

The Matrix E3x-02 Suspension Elliptical must be grounded. If it should malfunction or break down, grounding provides a path of least resistance
for electric current to reduce the risk of electric shock. The Suspension Elliptical is equipped with a cord having an equipment grounding
conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with
all local codes and ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty.

DANGER: Improper connection of the equipment grounding conductor can result in the risk of electric shock. Check with a qualified electrician
if the user is in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product if it will not fit the outlet,
have a proper outlet installed by an electrician.

3

CHAPTER 3: PREVENTATIVE MAINTENANCE

3.1 RECOMMENDED CLEANING TIPS 3.2 CHECK FOR DAMAGED PARTS

Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Suspension Elliptical.

Please read and follow these tips.

• Positiontheequipmentawayfromdirectsunlight.TheintenseUV

light can cause discoloration on plastics.

• Locateyourequipmentinanareawithcooltemperaturesandlow

humidity.

• Cleanwithasoft100%cottoncloth.

• Cleanwithsoapandwaterorothernon-ammoniabasedallpur-

pose cleaners.

• Wipefootpads,handles,heartrategrips,andhandlebarsclean

after each use.

• Donotpourliquidsdirectlyontoyourequipment.Thiscancause

damage to the equipment and in some cases electrocution.

• Checkpedalmotionandstability.

• Adjustlevelingfeetwhenequipmentwobblesorrocks.

• Maintainacleanareaaroundequipment,freefromdustanddirt.

DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.

MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866­693-4863, www.matrixfitness.com

MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use
until it is repaired. Ensure that any person(s) making adjustments
or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.

4

CHAPTER 3: PREVENTATIVE MAINTENANCE

3.3 CARE AND MAINTENANCE INSTRUCTION

In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on
a scheduled basis. This section contains detailed instructions on how to perform these items, the frequency of which they should be done, and a
check list to sign off each time service is completed for a specific machine. Some basic tools and supplies will be necessary to perform these tasks
which include (but may not be limited to):

* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant
* Mild, water soluble, detergent – such as “Simple Green”, or other Matrix approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product
* Vacuum cleaner with an extendable hose and crevasse tool attachment

You may periodically see addendums to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix web site, www.matrixfitness.com

DAILYMAINTENANCEITEMS

1) Look and listen for loose fasteners, unusual noises, and any other indications that the equipment may be in need of service.

2) Clean the Suspension Elliptical before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent to clean all exposed surfaces. DO NOT use ammonia, chlorine, or any acid
based cleaners. NOTE: Never spray cleaner directly on the equipment. Spray the cleaner directly into a cloth to clean.
b. Keep the console display free of fingerprints and salt build up caused by sweat.
c. Frequently vacuum the floor beneath the unit to prevent the accumulation of dust and dirt which can affect the smooth operation of the
unit.

MONTHLYMAINTENANCEITEMS

1) Inspect the console, handrails, link arms, pedal arms, and pedals for damage.

2) Check the link / pedal arms for loose joints, tighten hardware as needed.

3) Adjust leveling feet if the equipment rocks or wobbles.

4) Check the pedal foot pad for damage or wear. Replace as needed. Vacuum under the rubber foot pad.

QUARTERLYMAINTENANCEITEMS

1) Remove the front shrouds and check belts for damage, alignment, and proper tension.

2) Remove the plastic covers where the handlebar and link arms are connected. Lubricate the ball joint with your finger by applying grease to
the ball bearing.

5

CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

4.1 CONSOLE DESCRIPTION

WORKOUTKEYS Simple program view and selection buttons.

GO: One touch Start.

ENTER: To confirm each program setting.

UP/DOWNLEVEL: Easy information and level selection.

UP/DOWNTIME: Easy information and time adjustment.

STOP: Ends workout and shows workout summary data.

COOLDOWN: Puts the Ascent Trainer into Cool Down Mode.

TOGGLEDISPLAY: Allows the user to select what information is displayed on each of the 3 windows on the console. Press and hold to enable /

disable scrolling.

6

CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

4.2 WORKOUT SETUP STEPS - MANUAL

GO - Press to immediately begin a workout. Workout, resistance level, and time will automatically go to default settings. Pressing GO will not

prompt user for age, weight, or level settings.

1) Start pedaling and press the GO key to begin your workout. 2) The display will read 3, 2, 1, Begin and then the program will start.

MANUAL - Manual allows the user to input more information while defining their own workout. Calorie expenditure will be more accurate when

inputting information in Manual than by pressing GO.

1) Start pedaling, press the MANUAL key.

2) Select Level by using the UP or DOWN LEVEL keys and press ENTER.

3) Select Time by using the UP or DOWN LEVEL keys and press ENTER.

4) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.

5) The display will read 3, 2, 1, Begin and then the program will start.

4.3 WORKOUT SETUP STEPS - LEVEL BASED PROGRAMS

FATBURN - Fat burn is a level based program that is designed to help users burn fat through various resistance level changes.

ROLLINGHILLS - The Rolling Hills program is a level based program that automatically adjusts the resistance level to simulate real

terrain.

INTERVALTRAINING- The Intervals Training program is a level based program that automatically adjusts the resistance of the machine

from low to high intensity settings at regular intervals.

1) Start pedaling, press the workout button of choice.

2) Select Time by using the UP or DOWN LEVEL keys and press ENTER.

3) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.

4) Select Level by using the UP or DOWN LEVEL keys and press ENTER.

5) The display will read 3, 2, 1, Begin and the program will start.

4.4 WORKOUT SETUP STEPS - USER DEFINED PROGRAMS

RANDOM- There are 20 workout profiles in Random Mode. The profile will change every time random is pressed. Choose the random

workout desire, then start similar to a level based program.

FITTEST- The Fitness Test measures cardiovascular fitness and provides an estimated sub-maximal VO2 result. It based on power output

according the ACSM standards and was developed by the Cooper Institute (www.cooperinstitute.com).

User RPMs must remain between 60-80 RPM during the test. The test will end when the user can no longer maintain this speed. Use of a
heart rate strap is optional, but provides more data. The test starts at a low intensity level and gradually increases in intensity (difficulty) every
2 minutes. As it increases, the user must maintain 60-80 RPM to advance to the next level. The test could take upwards of 30 minutes for very
fit individuals. Once the test ends a recovery period (Cool Down) will begin, and the user's results are calculated and displayed. Results are
based on the number of stages complete.

Stage Complete:
1 Well Below Average
2 Well Below Average
3 Below Average
4 Below Average
5 Average
6 Average
7 Above Average
8 Above Average
9+ Well Above Average

7

CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION

4.5 WORKOUT SETUP STEPS - HEART RATE CONTROL

TARGETHEARTRATE - The Matrix Ascent Trainer comes with standard digital contact heart rate sensors and are POLAR

telemetry compatible. The heart rate control workout mode allows the user to program their desired heart rate zone, and the Ascent
Trainer will automatically adjust the level based upon the user's heart rate. The heart rate zone is calculated using the following equation:

(220-Age)8%=targetheartratezone.TheusermustwearaPOLARtelemetricstraporcontinuallyholdontothecontactheartrategripsforthis

workout.

Locate the metal sensors on the handlebars of the Ascent Trainer. Notice that there are two separate pieces of metal on each grip. You must
be making contact with both pieces of each grip to get an accurate heart rate reading. You can grab these sensors in any program to view your
current heart rate.

1) Start pedaling and press the TARGET HEART RATE key.

2) Select Age by using the UP or DOWN LEVEL keys and press ENTER.

3) Select Target HR Percentage by using the UP or DOWN LEVEL keys and press ENTER.

4) Select Time by using the UP or DOWN LEVEL keys and press ENTER.

5) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.

6) The display will read 3, 2, 1, Begin and the program will start.

Heart Rate Protocols:

- Heart rate is within 10 BPM (beats per minute) of target, upper LED display will show a heart.

- Heart rate is greater or less than 10 BPM of target, resistance level will increase or decrease every 10 seconds.

-Heartrateisgreaterthan14BPMoftarget,resistancelevelwilldropto30%.

- Heart rate is greater than 10 BPM of target, lower LED will display "WARNING HR ABOVE TARGET".

- Heart rate is greater than 20 BPM of target, the program will immediately end.

4.6 WORKOUT SETUP STEPS - CONSTANT WATTS

CONSTANTWATTS - Constant Watts is a unique program that allows you to vary your cadence or RPM and the machine's resistance will

adjust accordingly to your selected goal. The quicker you stride, the less resistance for the goal selected. The braking system is adjustable in
normal programs except for Constant Watts. For the Constant Watts program, the braking is not adjustable.

1) Start pedaling and press the CONSTANT WATTS key.

2) Select desired Watts by using the UP or DOWN LEVEL keys and press ENTER.

3) Select Time by using the UP or DOWN LEVEL keys and press ENTER.

4) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.

5) The display will read 3, 2, 1, Begin and the program will start.

8

CHAPTER 5: MANAGER MODE

5.1 MANAGER MODE OVERVIEW

The Manager's Custom Mode allows the club owner to customize the Suspension Elliptical for the club.

1) To enter Manager Mode, press and hold down the UP and DOWN LEVEL keys. Continue to hold down these two keys until the display
reads Manager and hit ENTER (Figure A).

2) To scroll through the list of options in Manager Mode, use the UP and DOWN LEVEL keys. Each of the custom settings will show on the
display.

3) To select a custom setting, press the ENTER key when the desired setting is shown.

4) To change the value of the setting, use the UP and DOWN LEVEL keys.

5) To confirm and save the value of the setting, press the ENTER key.

6) To exit the setting without saving, press the BACK key.

7) Press and hold the STOP key for 3-5 seconds to return to normal operation.

FIGURE A

9

CHAPTER 5: MANAGER MODE

5.2 MANAGER MODE INFORMATION

CUSTOM SETTING DEFAULT MINIMUM MAXIMUM DESCRIPTION

Maximum Time 60 min 5 min 99 min Sets the total run time of any program.

Default Time 30 min 5 min Maximum Time

Default Age 30 10 100 Starting age when GO is pressed or when no age is selected

Default User Weight 150 lbs /

68 kg

Accumulated Distance N/A 0 99,999 Miles Total distance for all programs.

Accumulated Time N/A 0 999,999 hours Total time for all programs displayed in hours.

60 lbs / 27 kg400 lbs / 182 kgWeight used for program calorie expenditure calculations.

Setting

Workout time when GO is pressed or when no time is selected
during program set up.

during program set up.

Software Version N/A N/A N/A Current version of console software. Also able to check LCB

Sound Mode On On Off Turns the chime on / off when a button is pressed.

Out of Order Off On Off Locks the machine when out of order.

Gender Male Male Female Determines the gender of the user when not selected during

Language English English English Sets the language for the console. Select between English,

Speed / Distance Mode Mile Mile Kilometer Displays distance in miles or kilometers.

Default Level 1 1 20 Starting resistance when GO is pressed or when no resistance

and radio versions if needed.

program set up.

Spanish, German, French, Italian, Portuguese, Finnish,
Japanese, Swedish, and Dutch.

is selected during program set up.

10

CHAPTER 6: ENGINEERING MODE

6.1 USING ENGINEERING MODE

To enter Engineering Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager appears on the middle LED display. Press the
LEVEL UP or DOWN key to scroll to Engineering. Press ENTER to go into Engineering Mode.

CUSTOM SETTING DEFAULT OPTIONS DESCRIPTION

Machine Type E3x H3x, U3x, R3x, E3x, S3x, A3x The machine type should be the

Power Save Time 30 Seconds 30-60 Seconds Power saving time for the self

Pause Time 30 Seconds 15 - 120 Seconds For non self powered frames

Serial Number N/A N/A Serial Number input is available

Sleep Time Off Off or On (1-30 Minutes) If there is no use of the machine

Audio Source Off Off / TV / PC TV / Remote TV Manual setting that sets which

Disable Errors No Yes or No No - Shows A-C class error

Speed Units Mile Mile or Kilometer Set for Mile or Kilometer.

E3x for the Suspension Elliptical.

powered frame.

only. Not used on this model.

for both the Console and Frame.
Use the number keys and UP
/ DOWN LEVEL keys to enter
Engineering Mode. Due to the
limited LED charactors, 2 layers
are used to enter the serial
number. First Layer:

- PPPPP V

- PPPPP is the product name.

- V is the version. If the
version is A, just leave this blank.
Second Layer

- YY MM nnnnn.

- YY is the year (11, 12).

- MM is the month (e.g. 08,
09, 10).

- nnnnn is the actual serial
number.
Use the UP / DOWN LEVEL keys
to navigate the layers and the
number keys to input the serial
number. The product name is
dependent on the Machne Type
setting.
For example, the console is
EP603 with ver. A and the
manufactured date is 2011.08
with 98765. The frame is EP304
with ver. A and the manufactured
date is 2011.06 with 12345. Their
serial numbers are:
Console SN: EP603 1rst layer,
110898765 2nd layer.
Frame SN: EP304 1rst layer,
110612345 2nd layer.

over a period of time, the console
LEDs will turn off (go into sleep
mode). This is for AC powered
units only.

outside TV will have audio
through the console audio ports.

codes. Yes - Shows only C class
error codes.

11

CHAPTER 7: SERVICE MODE

7.1 USING SERVICE MODE

To enter Service Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display. Press
the LEVEL UP or DOWN key to scroll to Service Mode. Press ENTER to go into Service Mode.

CODE DEFAULT OPTIONS DESCRIPTION

Service 1 Display Test Press the ENTER key repeatedly

Service 2 Keypad Test Press any key and the display

Service 3 Distance / Time Distance:

Mile 0 - 99999
Kilometer 0 - 160898
Time:
0 - 999999

Service 4 CSafe / RF Test Press the ENTER key to test

Service 5 Error Log Shows the last 10 errors. Press

Service 6 Set Date / Time Press the LEVEL keys to move

Service 7 Export and Import Parameter Export Parameter - Export all

to check each set of LEDs on the
display sequentially.

should show the corresponding
message.

Manually sets the Accumulated
Distance and Time.

CSAFE. Press the ENTER key
again to test the RF.

and LEVEL UP and DOWN for 3
seconds to clear the errors.

cursor, the number keys to set
date / time, and the ENTER key
to save.

parameters to a USB device.
Import Parameter 1 - Imports the
engineer parameters to a USB
device except serial number,
accumulated distance and time.
Import Parameter 2 - Imports the
engineer parameters to a USB
device including serial number,
accumulated distance and time.

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8.1 ELECTRICAL DIAGRAMS

CHAPTER 8: TROUBLESHOOTING

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CHAPTER 8: TROUBLESHOOTING

8.1 ELECTRICAL DIAGRAMS - CONTINUED

G14 - HAND PULSE CONNECTION WIRE

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CHAPTER 8: TROUBLESHOOTING

8.1 ELECTRICAL DIAGRAMS - CONTINUED

P21 - DIGITAL COMMUNICATION WIRE

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CHAPTER 8: TROUBLESHOOTING

8.2 ERROR CODES ON THE CONSOLE

CODE CLASS DESCRIPTION SOLUTION

0x02AB C Machine type error. Set the correct machine type in

0x02B4 C Resistance type error. Set the correct machine type in

0x0201 A Low voltage on the battery

(voltage under 11.2V).

0x0247 B LCB failed (memory write error /

feedback ADC error).

0x0248 B Battery failure or disconnection

(Voltage under 8V or over 15V).

0x0441 B When the UCB implements

a command, the LCB is not
receiving this command.

0x04A0 C Digital Communication Failure.

LCB has no return message for
the UCB for 3 seconds.

0x04B0 C UCB No Response. Check the console cable

Engineering Mode.

Engineering Mode.

Charge by running or by plugging
in the AC adapter.

Replace the LCB.

Check the wire connections at
the battery. Replace the battery.

Check the machine type in
Engineering Mode. Check the
connections at the UCB and LCB.

Check the console cable
connections at the UCB and
LCB. Replace the UCB or LCB
as needed.

connections at the UCB and
LCB. Replace the UCB or LCB
as needed.

CLASS C ERRORS WILL DISPLAY ON THE CONSOLE.

CLASS A OR B ERRORS WILL ONLY DISPLAY IN SERVICE MODE 5.

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CHAPTER 8: TROUBLESHOOTING

8.3 LCB LED INDICATORS

LED CHECKPOINT POSSIBLE ISSUE SOLUTION

LEDs 2, 3, 4, 6, & 7 should be ON. If they are OFF, the LCB is damaged. Replace the LCB.

If LED 1 is OFF. No AC power cord plugged in. Normal for a self powered unit. If this LED is not lit

If LED 5 is OFF. Generator has no RPM output. Normal for a powered unit. if the unit is self powered

If LED 8 is OFF. Bad communication between the UCB and LCB. Check the connection of the console cable, replace

If LED 9 is OFF. LCB is not providing 12V to the UCB. Replace the LCB.

when the unit is plugged in, replace the power cord
or power components.

and the LED is still OFF, replace the generator.

if needed.

SOLUTION IF LEDS ARE NORMAL:

1) If the LEDs are lit normally, replace the UCB and console cable.

2) if the issue is still present after the UCB and console cable are replaced, replace the LCB.

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CHAPTER 8: TROUBLESHOOTING

8.4 TROUBLESHOOTING - ERROR 0x04A0

ERROR 0x04A0 (DIGITAL COMMUNICATION FAILURE)

LED 1

SYMPTOM: Error code 0x04A0 is displayed on the console.

CHECK POINT POSSIBLE ISSUE SOLUTION

LEDs 2, 3, 4, 6, and 7 should be ON. If they are OFF, the LCB is damaged. Replace the LCB.

If LED1 is OFF. No AC power cord plugged in. Normal for an unpowered unit.

If LED 8 is OFF. Bad communication between UCB and LCB. Reconnect the console cable at the LCB and

UCB and check for kinks.

SOLUTION IF LEDS ARE NORMAL:

1) If the LEDs are lit normally, replace the UCB and console cable.

2) if the issue is still present after the UCB and console cable are replaced, replace the LCB.

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CHAPTER 8: TROUBLESHOOTING

8.5 TROUBLESHOOTING - RESISTANCE ISSUES

HIGH OR NO RESISTANCE

POSSIBLE CAUSES:

1) The console cable is damaged or not properly plugged in.

2) The UCB is damaged.

3) The Generator is damaged.

4) The LCB is damaged.

SOLUTION:

1) Check the console cable connections at the UCB and LCB.

2) Check if the generator is outputting variable power:
a. Insert the probes from a multi-meter into the black and red wires on the generator wire harness connector (Figure A).
b. When pedaling, the output voltage from the generator should vary depending on the RPM. The generator should output approximately
120 VAC at 94 RPM.

3) If the generator does not have variable power, replace the generator.

4) If the generator does have variable power, replace the LCB.

FIGURE A

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