E 3 X - 0 2 S U S P E N S I O N E L L I P T I C A L
S E R V I C E M A N U A L
TABLE OF CONTENTS
CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 Read and Save These Instructions ............................................................................. 2
2.2 Electrical Requirements ............................................................................................. 3
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 Recommended Cleaning Tips .................................................................................... 4
3.2 Check for Damaged Parts ......................................................................................... 4
3.3 Care and Maintenance Instructions ........................................................................... 5
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 Console Description ................................................................................................... 6
4.2 Workout Setup Steps - Manual ................................................................................... 7
4.3 Workout Setup Steps - Level Based ........................................................................... 7
4.4 Workout Setup Steps - User Defined .......................................................................... 7
4.5 Workout Setup Steps - Heart Rate Control................................................................. 8
4.6 Workout Setup Steps - Constant Watts ...................................................................... 8
CHAPTER 5: MANAGER MODE
5.1 Manager Mode Overview ............................................................................................ 9
5.2 Manager Mode Information ......................................................................................... 10
CHAPTER 6: ENGINEERING MODE
6.1 Engineering Mode Overview ....................................................................................... 11
CHAPTER 7: SERVICE MODE
7.1 Service Mode Overview .............................................................................................. 12
CHAPTER 8: TROUBLESHOOTING
8.1 Electrical Diagram ...................................................................................................... 13
8.2 Error Codes on the Console ....................................................................................... 16
8.3 LCB LED Indicators .................................................................................................... 17
8.4 Troubleshooting - Error 0x04A0 .................................................................................. 18
8.5 Troubleshooting - Resistance Issues .......................................................................... 19
8.6 Troubleshooting - Pedals Slipping .............................................................................. 20
8.7 Troubleshooting - Noise Issues................................................................................... 20
8.8 Troubleshooting - Heart Rate Issues .......................................................................... 21
8.9 Troubleshooting - No Power to the Console ............................................................... 22
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 Front Disk Replacement ............................................................................................ 23
9.2 Front Shroud Replacement ......................................................................................... 24
9.3 Lower Control Board (LCB) Replacement .................................................................. 27
9.4 Generator Replacement .............................................................................................. 28
9.5 Generator Belt Replacement ...................................................................................... 30
9.6 Drive Belt Replacement .............................................................................................. 31
9.7 Pulley Axle Set Replacement ...................................................................................... 32
9.8 Drive Axle Set Replacement ....................................................................................... 33
9.9 Crank Replacement .................................................................................................... 37
9.10 Console Replacement ................................................................................................. 38
9.11 Overlays & Keypads Replacement ............................................................................. 39
9.12 Console Mast Handlebar Replacement ...................................................................... 41
9.13 Dual Action Handlebar Replacement .......................................................................... 42
TABLE OF CONTENTS
9.14 Foot Pedals Replacement ........................................................................................... 53
9.15 Pedal Arm Replacement ............................................................................................. 44
9.16 Link Arm Replacement ................................................................................................ 45
9.17 Swing Arm Replacement ............................................................................................. 46
9.18 Vertical Stabilizer Arm Replacement ........................................................................... 47
9.19 Incline Arm Cover Replacement ................................................................................. 48
9.20 Handlebar Service ....................................................................................................... 49
9.21 Testing the Suspension Elliptical ................................................................................. 50
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 Suspension Elliptical Specifications ........................................................................... 51
10.2 Assembly Hardware .................................................................................................... 52
10.3 Suspension Elliptical Assembly Steps ....................................................................... 53
10.4 Leveling the Suspension Elliptical ............................................................................... 65
CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 Software Upgrade Procedure ..................................................................................... 66
III
1.1 SERIAL NUMBER LOCATION
CHAPTER 1: SERIAL NUMBER LOCATION
SERIAL NUMBER LOCATION
1
CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS
2.1 READ THESE INSTRUCTIONS
This Suspension Elliptical is intended for commercial use. To ensure
your safety and protect the equipment, read all instructions before
operating the MATRIX Suspension Elliptical.
When using an electrical product, basic precautions should always be
followed including the following:
• Anapplianceshouldneverbeleftunattendedwhenplugged
in.Unplugtheunitfromtheoutletwhennotinuseandbefore
puttingonortakingoffanyparts.
• Thisproductmustbeusedforitsintendedpurpose
describedinthisservicemanual.Donotuseother
attachmentsthatarenotrecommendbythemanufacturer.
Attachmentsmaycauseinjury.
• Topreventelectricalshock,neverdroporinsertanyobject
intoanyopening.
• Donotremovetheconsolecovers.Serviceshouldonlybe
donebyanauthorizedservicetechnician.
• Donotcarrythisunitbyit’ssupplycordorusethecordas
ahandle.
• ClosesupervisionisnecessarywhentheSuspension
Ellipticalisusedbyornearchildrenordisablepersons.
• Donotuseoutdoors.
• Donotoperatewhereaerosol(spray)productsarebeing
usedorwhenoxygenisbeingadministered.
CAUTION! Ifyouexperiencechestpains,nausea,dizziness,or
shortnessofbreath,stopexercisingimmediatelyandconsult
yourphysicianbeforecontinuing.
CAUTION! Anychangesormodificationstothisequipment
couldvoidtheproductwarranty.
• Todisconnect,turnallcontrolstotheoffposition,then
removetheplugfromtheoutlet.
• Donotusetheequipmentinanywayotherthandesignedor
intendedbythemanufacturer.ItisimperativethatallMatrix
FitnessSystemsequipmentisusedproperlytoavoidinjury.
• Keephandsandfeetclearofmovingpartsatalltimesto
avoidinjury.
• Unsupervisedchildrenmustbekeptawayfromthisequip
ment.
• Donotwearlooseclothingwhileontheequipment.
2
CHAPTER 2: IMPORTANT SAFETY INFORMATION
2.2 ELECTRICAL REQUIREMENTS
The Matrix Suspension elliptical is designed to be self powered. NOTE: If an add on TV (using a bracket) or Virtual Active is added to the unit,
it must be plugged in, or the TV or VA will not operate correctly. If the Suspension Elliptical will be plugged in, follow the requirements below.
MATRIX DEDICATED CIRCUIT/ELECTRICAL REQUIREMENT INFO
All Matrix Suspension Ellipticals require the use of a 15 amp or 20 amp “dedicated circuit,” with a non-looped (isolated) neutral/ground, for the
power requirement. Quite simply this means that each outlet you plug Suspension Ellipticals into should not have anything else running on that
same circuit besides other Suspension Ellipticals (up to 3 per 15 amp circuit and 4 per 20 amp circuit). The easiest way to verify this is to locate
the main circuit breaker box, and turn off the breaker(s) one at a time. Once a breaker has been turned off, the only thing that should not have
power to it are the Suspension ellipticals in question. No lamps, vending machines, fans, sound systems, or any other item should lose power
when you perform this test.
Non-looped (isolated) neutral/grounding means that each circuit must have an individual neutral/ground connection coming from it, and terminating
at an approved earth ground. You cannot “jumper” a single neutral/ground from one circuit to the next.
In addition to the dedicated circuit requirement, the proper gauge wire must be used from the circuit breaker box, to each outlet that will have the
maximum number of units running off of it. If the distance from the circuit breaker box, to each outlet, is 100 ft or less, then 12 gauge wire may be
used. For any distance greater than 100 ft from the circuit breaker box to the outlet, 10 gauge wire must be used.
For your safety and Suspension Elliptical performance, the ground on this circuit must be non-looped. Please refer to NEC article 210-21 and 210-23.
Your Suspension elliptical is provided with a power cord with a plug listed below and requires the listed outlet. Any alterations of this power cord
could void all warranties for this product. Multiple Suspension ellipticals can be powered on one dedicated circuit. (3 units per 15 Amp and 4 units
per 20 Amp dedicated circuit.)
GROUNDING INSTRUCTIONS:
The Matrix E3x-02 Suspension Elliptical must be grounded. If it should malfunction or break down, grounding provides a path of least resistance
for electric current to reduce the risk of electric shock. The Suspension Elliptical is equipped with a cord having an equipment grounding
conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with
all local codes and ordinances. If the user does not follow these grounding instructions, the user could void the Matrix limited warranty.
DANGER: Improper connection of the equipment grounding conductor can result in the risk of electric shock. Check with a qualified electrician
if the user is in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product if it will not fit the outlet,
have a proper outlet installed by an electrician.
3
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.1 RECOMMENDED CLEANING TIPS 3.2 CHECK FOR DAMAGED PARTS
Preventative maintenance and daily cleaning will prolong the life and
look of your MATRIX Suspension Elliptical.
Please read and follow these tips.
• Positiontheequipmentawayfromdirectsunlight.TheintenseUV
light can cause discoloration on plastics.
• Locateyourequipmentinanareawithcooltemperaturesandlow
humidity.
• Cleanwithasoft100%cottoncloth.
• Cleanwithsoapandwaterorothernon-ammoniabasedallpur-
pose cleaners.
• Wipefootpads,handles,heartrategrips,andhandlebarsclean
after each use.
• Donotpourliquidsdirectlyontoyourequipment.Thiscancause
damage to the equipment and in some cases electrocution.
• Checkpedalmotionandstability.
• Adjustlevelingfeetwhenequipmentwobblesorrocks.
• Maintainacleanareaaroundequipment,freefromdustanddirt.
DO NOT use any equipment that is damaged or has worn or broken
parts. Use only replacement parts supplied by Matrix Fitness
Systems.
MAINTAIN LABELS AND NAMEPLATES. Do not remove labels
for any reason. They contain important information. If unreadable or
missing, contact Matrix Fitness Systems for a replacement. 1-866693-4863, www.matrixfitness.com
MAINTAIN ALL EQUIPMENT Preventative maintenance is the key
to smooth operating equipment. Equipment needs to be inspected
at regular intervals. Defective components must be replaced
immediately. Improperly working equipment must be kept out of use
until it is repaired. Ensure that any person(s) making adjustments
or performing maintenance or repair of any kind is qualified to do
so. Matrix Fitness Systems will provide service and maintenance
training at our corporate facility upon request or in the field if proper
arrangements are made.
4
CHAPTER 3: PREVENTATIVE MAINTENANCE
3.3 CARE AND MAINTENANCE INSTRUCTION
In order to maximize life span, and minimize down time, all MATRIX equipment requires regular cleaning, and maintenance items performed on
a scheduled basis. This section contains detailed instructions on how to perform these items, the frequency of which they should be done, and a
check list to sign off each time service is completed for a specific machine. Some basic tools and supplies will be necessary to perform these tasks
which include (but may not be limited to):
* Metric Allen wrenches
* #2 Phillips head screwdriver
* Adjustable wrench
* Torque wrench (capability to read foot lbs, and inch lbs)
* Lint free cleaning cloths
* Teflon based spray lubricant
* Mild, water soluble, detergent – such as “Simple Green”, or other Matrix approved product
* Teflon based spray lubricant such as “Super Lube”, or other Matrix approved product
* Vacuum cleaner with an extendable hose and crevasse tool attachment
You may periodically see addendums to this document, as the Matrix Technical Support Team identifies items that require specific attention, the
latest version will always be available on the Matrix web site, www.matrixfitness.com
DAILYMAINTENANCEITEMS
1) Look and listen for loose fasteners, unusual noises, and any other indications that the equipment may be in need of service.
2) Clean the Suspension Elliptical before and after each use, including:
a. Use a damp, soft cloth with water or mild liquid detergent to clean all exposed surfaces. DO NOT use ammonia, chlorine, or any acid
based cleaners. NOTE: Never spray cleaner directly on the equipment. Spray the cleaner directly into a cloth to clean.
b. Keep the console display free of fingerprints and salt build up caused by sweat.
c. Frequently vacuum the floor beneath the unit to prevent the accumulation of dust and dirt which can affect the smooth operation of the
unit.
MONTHLYMAINTENANCEITEMS
1) Inspect the console, handrails, link arms, pedal arms, and pedals for damage.
2) Check the link / pedal arms for loose joints, tighten hardware as needed.
3) Adjust leveling feet if the equipment rocks or wobbles.
4) Check the pedal foot pad for damage or wear. Replace as needed. Vacuum under the rubber foot pad.
QUARTERLYMAINTENANCEITEMS
1) Remove the front shrouds and check belts for damage, alignment, and proper tension.
2) Remove the plastic covers where the handlebar and link arms are connected. Lubricate the ball joint with your finger by applying grease to
the ball bearing.
5
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.1 CONSOLE DESCRIPTION
WORKOUTKEYS Simple program view and selection buttons.
GO: One touch Start.
ENTER: To confirm each program setting.
UP/DOWNLEVEL: Easy information and level selection.
UP/DOWNTIME: Easy information and time adjustment.
STOP: Ends workout and shows workout summary data.
COOLDOWN: Puts the Ascent Trainer into Cool Down Mode.
TOGGLEDISPLAY: Allows the user to select what information is displayed on each of the 3 windows on the console. Press and hold to enable /
disable scrolling.
6
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.2 WORKOUT SETUP STEPS - MANUAL
GO - Press to immediately begin a workout. Workout, resistance level, and time will automatically go to default settings. Pressing GO will not
prompt user for age, weight, or level settings.
1) Start pedaling and press the GO key to begin your workout. 2) The display will read 3, 2, 1, Begin and then the program will start.
MANUAL - Manual allows the user to input more information while defining their own workout. Calorie expenditure will be more accurate when
inputting information in Manual than by pressing GO.
1) Start pedaling, press the MANUAL key.
2) Select Level by using the UP or DOWN LEVEL keys and press ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.
5) The display will read 3, 2, 1, Begin and then the program will start.
4.3 WORKOUT SETUP STEPS - LEVEL BASED PROGRAMS
FATBURN - Fat burn is a level based program that is designed to help users burn fat through various resistance level changes.
ROLLINGHILLS - The Rolling Hills program is a level based program that automatically adjusts the resistance level to simulate real
terrain.
INTERVALTRAINING- The Intervals Training program is a level based program that automatically adjusts the resistance of the machine
from low to high intensity settings at regular intervals.
1) Start pedaling, press the workout button of choice.
2) Select Time by using the UP or DOWN LEVEL keys and press ENTER.
3) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.
4) Select Level by using the UP or DOWN LEVEL keys and press ENTER.
5) The display will read 3, 2, 1, Begin and the program will start.
4.4 WORKOUT SETUP STEPS - USER DEFINED PROGRAMS
RANDOM- There are 20 workout profiles in Random Mode. The profile will change every time random is pressed. Choose the random
workout desire, then start similar to a level based program.
FITTEST- The Fitness Test measures cardiovascular fitness and provides an estimated sub-maximal VO2 result. It based on power output
according the ACSM standards and was developed by the Cooper Institute (www.cooperinstitute.com).
User RPMs must remain between 60-80 RPM during the test. The test will end when the user can no longer maintain this speed. Use of a
heart rate strap is optional, but provides more data. The test starts at a low intensity level and gradually increases in intensity (difficulty) every
2 minutes. As it increases, the user must maintain 60-80 RPM to advance to the next level. The test could take upwards of 30 minutes for very
fit individuals. Once the test ends a recovery period (Cool Down) will begin, and the user's results are calculated and displayed. Results are
based on the number of stages complete.
Stage Complete:
1 Well Below Average
2 Well Below Average
3 Below Average
4 Below Average
5 Average
6 Average
7 Above Average
8 Above Average
9+ Well Above Average
7
CHAPTER 4: CONSOLE OVERLAY AND WORKOUT DESCRIPTION
4.5 WORKOUT SETUP STEPS - HEART RATE CONTROL
TARGETHEARTRATE - The Matrix Ascent Trainer comes with standard digital contact heart rate sensors and are POLAR
telemetry compatible. The heart rate control workout mode allows the user to program their desired heart rate zone, and the Ascent
Trainer will automatically adjust the level based upon the user's heart rate. The heart rate zone is calculated using the following equation:
(220-Age)8%=targetheartratezone.TheusermustwearaPOLARtelemetricstraporcontinuallyholdontothecontactheartrategripsforthis
workout.
Locate the metal sensors on the handlebars of the Ascent Trainer. Notice that there are two separate pieces of metal on each grip. You must
be making contact with both pieces of each grip to get an accurate heart rate reading. You can grab these sensors in any program to view your
current heart rate.
1) Start pedaling and press the TARGET HEART RATE key.
2) Select Age by using the UP or DOWN LEVEL keys and press ENTER.
3) Select Target HR Percentage by using the UP or DOWN LEVEL keys and press ENTER.
4) Select Time by using the UP or DOWN LEVEL keys and press ENTER.
5) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.
6) The display will read 3, 2, 1, Begin and the program will start.
Heart Rate Protocols:
- Heart rate is within 10 BPM (beats per minute) of target, upper LED display will show a heart.
- Heart rate is greater or less than 10 BPM of target, resistance level will increase or decrease every 10 seconds.
-Heartrateisgreaterthan14BPMoftarget,resistancelevelwilldropto30%.
- Heart rate is greater than 10 BPM of target, lower LED will display "WARNING HR ABOVE TARGET".
- Heart rate is greater than 20 BPM of target, the program will immediately end.
4.6 WORKOUT SETUP STEPS - CONSTANT WATTS
CONSTANTWATTS - Constant Watts is a unique program that allows you to vary your cadence or RPM and the machine's resistance will
adjust accordingly to your selected goal. The quicker you stride, the less resistance for the goal selected. The braking system is adjustable in
normal programs except for Constant Watts. For the Constant Watts program, the braking is not adjustable.
1) Start pedaling and press the CONSTANT WATTS key.
2) Select desired Watts by using the UP or DOWN LEVEL keys and press ENTER.
3) Select Time by using the UP or DOWN LEVEL keys and press ENTER.
4) Select Weight by using the UP or DOWN LEVEL keys and press ENTER.
5) The display will read 3, 2, 1, Begin and the program will start.
8
CHAPTER 5: MANAGER MODE
5.1 MANAGER MODE OVERVIEW
The Manager's Custom Mode allows the club owner to customize the Suspension Elliptical for the club.
1) To enter Manager Mode, press and hold down the UP and DOWN LEVEL keys. Continue to hold down these two keys until the display
reads Manager and hit ENTER (Figure A).
2) To scroll through the list of options in Manager Mode, use the UP and DOWN LEVEL keys. Each of the custom settings will show on the
display.
3) To select a custom setting, press the ENTER key when the desired setting is shown.
4) To change the value of the setting, use the UP and DOWN LEVEL keys.
5) To confirm and save the value of the setting, press the ENTER key.
6) To exit the setting without saving, press the BACK key.
7) Press and hold the STOP key for 3-5 seconds to return to normal operation.
FIGURE A
9
CHAPTER 5: MANAGER MODE
5.2 MANAGER MODE INFORMATION
CUSTOM SETTING DEFAULT MINIMUM MAXIMUM DESCRIPTION
Maximum Time 60 min 5 min 99 min Sets the total run time of any program.
Default Time 30 min 5 min Maximum Time
Default Age 30 10 100 Starting age when GO is pressed or when no age is selected
Default User Weight 150 lbs /
68 kg
Accumulated Distance N/A 0 99,999 Miles Total distance for all programs.
Accumulated Time N/A 0 999,999 hours Total time for all programs displayed in hours.
60 lbs / 27 kg400 lbs / 182 kgWeight used for program calorie expenditure calculations.
Setting
Workout time when GO is pressed or when no time is selected
during program set up.
during program set up.
Software Version N/A N/A N/A Current version of console software. Also able to check LCB
Sound Mode On On Off Turns the chime on / off when a button is pressed.
Out of Order Off On Off Locks the machine when out of order.
Gender Male Male Female Determines the gender of the user when not selected during
Language English English English Sets the language for the console. Select between English,
Speed / Distance Mode Mile Mile Kilometer Displays distance in miles or kilometers.
Default Level 1 1 20 Starting resistance when GO is pressed or when no resistance
and radio versions if needed.
program set up.
Spanish, German, French, Italian, Portuguese, Finnish,
Japanese, Swedish, and Dutch.
is selected during program set up.
10
CHAPTER 6: ENGINEERING MODE
6.1 USING ENGINEERING MODE
To enter Engineering Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager appears on the middle LED display. Press the
LEVEL UP or DOWN key to scroll to Engineering. Press ENTER to go into Engineering Mode.
CUSTOM SETTING DEFAULT OPTIONS DESCRIPTION
Machine Type E3x H3x, U3x, R3x, E3x, S3x, A3x The machine type should be the
Power Save Time 30 Seconds 30-60 Seconds Power saving time for the self
Pause Time 30 Seconds 15 - 120 Seconds For non self powered frames
Serial Number N/A N/A Serial Number input is available
Sleep Time Off Off or On (1-30 Minutes) If there is no use of the machine
Audio Source Off Off / TV / PC TV / Remote TV Manual setting that sets which
Disable Errors No Yes or No No - Shows A-C class error
Speed Units Mile Mile or Kilometer Set for Mile or Kilometer.
E3x for the Suspension Elliptical.
powered frame.
only. Not used on this model.
for both the Console and Frame.
Use the number keys and UP
/ DOWN LEVEL keys to enter
Engineering Mode. Due to the
limited LED charactors, 2 layers
are used to enter the serial
number. First Layer:
- PPPPP V
- PPPPP is the product name.
- V is the version. If the
version is A, just leave this blank.
Second Layer
- YY MM nnnnn.
- YY is the year (11, 12).
- MM is the month (e.g. 08,
09, 10).
- nnnnn is the actual serial
number.
Use the UP / DOWN LEVEL keys
to navigate the layers and the
number keys to input the serial
number. The product name is
dependent on the Machne Type
setting.
For example, the console is
EP603 with ver. A and the
manufactured date is 2011.08
with 98765. The frame is EP304
with ver. A and the manufactured
date is 2011.06 with 12345. Their
serial numbers are:
Console SN: EP603 1rst layer,
110898765 2nd layer.
Frame SN: EP304 1rst layer,
110612345 2nd layer.
over a period of time, the console
LEDs will turn off (go into sleep
mode). This is for AC powered
units only.
outside TV will have audio
through the console audio ports.
codes. Yes - Shows only C class
error codes.
11
CHAPTER 7: SERVICE MODE
7.1 USING SERVICE MODE
To enter Service Mode, hold the LEVEL UP and DOWN keys for 3-5 seconds until Manager Mode appears on the middle LED display. Press
the LEVEL UP or DOWN key to scroll to Service Mode. Press ENTER to go into Service Mode.
CODE DEFAULT OPTIONS DESCRIPTION
Service 1 Display Test Press the ENTER key repeatedly
Service 2 Keypad Test Press any key and the display
Service 3 Distance / Time Distance:
Mile 0 - 99999
Kilometer 0 - 160898
Time:
0 - 999999
Service 4 CSafe / RF Test Press the ENTER key to test
Service 5 Error Log Shows the last 10 errors. Press
Service 6 Set Date / Time Press the LEVEL keys to move
Service 7 Export and Import Parameter Export Parameter - Export all
to check each set of LEDs on the
display sequentially.
should show the corresponding
message.
Manually sets the Accumulated
Distance and Time.
CSAFE. Press the ENTER key
again to test the RF.
and LEVEL UP and DOWN for 3
seconds to clear the errors.
cursor, the number keys to set
date / time, and the ENTER key
to save.
parameters to a USB device.
Import Parameter 1 - Imports the
engineer parameters to a USB
device except serial number,
accumulated distance and time.
Import Parameter 2 - Imports the
engineer parameters to a USB
device including serial number,
accumulated distance and time.
12
8.1 ELECTRICAL DIAGRAMS
CHAPTER 8: TROUBLESHOOTING
13
CHAPTER 8: TROUBLESHOOTING
8.1 ELECTRICAL DIAGRAMS - CONTINUED
G14 - HAND PULSE CONNECTION WIRE
14
CHAPTER 8: TROUBLESHOOTING
8.1 ELECTRICAL DIAGRAMS - CONTINUED
P21 - DIGITAL COMMUNICATION WIRE
15
CHAPTER 8: TROUBLESHOOTING
8.2 ERROR CODES ON THE CONSOLE
CODE CLASS DESCRIPTION SOLUTION
0x02AB C Machine type error. Set the correct machine type in
0x02B4 C Resistance type error. Set the correct machine type in
0x0201 A Low voltage on the battery
(voltage under 11.2V).
0x0247 B LCB failed (memory write error /
feedback ADC error).
0x0248 B Battery failure or disconnection
(Voltage under 8V or over 15V).
0x0441 B When the UCB implements
a command, the LCB is not
receiving this command.
0x04A0 C Digital Communication Failure.
LCB has no return message for
the UCB for 3 seconds.
0x04B0 C UCB No Response. Check the console cable
Engineering Mode.
Engineering Mode.
Charge by running or by plugging
in the AC adapter.
Replace the LCB.
Check the wire connections at
the battery. Replace the battery.
Check the machine type in
Engineering Mode. Check the
connections at the UCB and LCB.
Check the console cable
connections at the UCB and
LCB. Replace the UCB or LCB
as needed.
connections at the UCB and
LCB. Replace the UCB or LCB
as needed.
CLASS C ERRORS WILL DISPLAY ON THE CONSOLE.
CLASS A OR B ERRORS WILL ONLY DISPLAY IN SERVICE MODE 5.
16
CHAPTER 8: TROUBLESHOOTING
8.3 LCB LED INDICATORS
LED CHECKPOINT POSSIBLE ISSUE SOLUTION
LEDs 2, 3, 4, 6, & 7 should be ON. If they are OFF, the LCB is damaged. Replace the LCB.
If LED 1 is OFF. No AC power cord plugged in. Normal for a self powered unit. If this LED is not lit
If LED 5 is OFF. Generator has no RPM output. Normal for a powered unit. if the unit is self powered
If LED 8 is OFF. Bad communication between the UCB and LCB. Check the connection of the console cable, replace
If LED 9 is OFF. LCB is not providing 12V to the UCB. Replace the LCB.
when the unit is plugged in, replace the power cord
or power components.
and the LED is still OFF, replace the generator.
if needed.
SOLUTION IF LEDS ARE NORMAL:
1) If the LEDs are lit normally, replace the UCB and console cable.
2) if the issue is still present after the UCB and console cable are replaced, replace the LCB.
17
CHAPTER 8: TROUBLESHOOTING
8.4 TROUBLESHOOTING - ERROR 0x04A0
ERROR 0x04A0 (DIGITAL COMMUNICATION FAILURE)
LED 1
SYMPTOM: Error code 0x04A0 is displayed on the console.
CHECK POINT POSSIBLE ISSUE SOLUTION
LEDs 2, 3, 4, 6, and 7 should be ON. If they are OFF, the LCB is damaged. Replace the LCB.
If LED1 is OFF. No AC power cord plugged in. Normal for an unpowered unit.
If LED 8 is OFF. Bad communication between UCB and LCB. Reconnect the console cable at the LCB and
UCB and check for kinks.
SOLUTION IF LEDS ARE NORMAL:
1) If the LEDs are lit normally, replace the UCB and console cable.
2) if the issue is still present after the UCB and console cable are replaced, replace the LCB.
18
CHAPTER 8: TROUBLESHOOTING
8.5 TROUBLESHOOTING - RESISTANCE ISSUES
HIGH OR NO RESISTANCE
POSSIBLE CAUSES:
1) The console cable is damaged or not properly plugged in.
2) The UCB is damaged.
3) The Generator is damaged.
4) The LCB is damaged.
SOLUTION:
1) Check the console cable connections at the UCB and LCB.
2) Check if the generator is outputting variable power:
a. Insert the probes from a multi-meter into the black and red wires on the generator wire harness connector (Figure A).
b. When pedaling, the output voltage from the generator should vary depending on the RPM. The generator should output approximately
120 VAC at 94 RPM.
3) If the generator does not have variable power, replace the generator.
4) If the generator does have variable power, replace the LCB.
FIGURE A
19
CHAPTER 8: TROUBLESHOOTING
8.6 TROUBLESHOOTING - PEDALS SLIPPING
PEDALS SLIPPING
POSSIBLE CAUSES:
1) The belt tension is not enough.
2) The one way bearing is damaged.
SOLUTION:
1) Remove the covers and check the drive belt tension.
a. The drive belt should be tightened to 180 ft / lbs for a new belt and 150 ft / lbs for a used belt.
2) If the belts are tensioned correctly, the one way bearing is damaged, replace the drive assembly.
8.7 TROUBLESHOOTING - NOISE ISSUES
KNOCKING OR CREAKING NOISE
POSSIBLE CAUSES:
1) The pedal is on the pedal arm too loosely.
2) The axle is worn out.
3) The belt tension is not enough, or the belts are too dirty.
SOLUTION:
1) Retighten the pedal on the pedal arm.
2) Replace the axle as needed.
3) Remove the covers and check the drive belt tension.
a. The drive belt should be tightened to 180 ft / lbs for a new belt and 150 ft / lbs for a used belt.
4) Clean the belts. If they are worn or will not clean, replace the belts.
20
CHAPTER 8: TROUBLESHOOTING
8.8 TROUBLESHOOTING - HEART RATE ISSUES
HEART RATE ISSUES
POSSIBLE CAUSES:
1) The display is stuck on heart rate.
2) Erratic heart rate.
3) No heart rate.
SOLUTION:
1) If the display is stuck on heart rate, it is normally due to the lighting in the area.
a. Change the lighting in the immediate area of the Suspension Elliptical.
b. Try moving the Suspension Elliptical to a different area in the facility.
c. Make sure no one is using a telemetric heart rate strap / watch in the area.
2) Something is interfering with the heart rate signal.
a. Verify the proper use of the heart rate grips / chest strap. For example, if using a chest strap, make sure it is high enough on the user's
chest.
b. Verify that nothing is touching the heart rate grips. For example, the safety key or headphone wiring.
c. There are some things that will interfere with heart rate signals. These include florescent lighting, electric dog fences, large electrical
motors, cell phone towers, and air ports.
3) The console is not receiving a heart rate signal.
a. Verify the proper use of the heart rate grips / chest strap. For example, if using a chest strap, make sure it is high enough on the user's
chest.
b. Check the connection of the heart rate grip wiring at the heart rate board.
c. Remove the screws holding the 2 halves of the heart rate grip together and check the connection of the heart rate grip wiring to the grips
(Figure A).
c. If all wiring connections are good, replace the heart rate grips or the heart rate board.
d. If the heart grips and / or the heart rate board do not resolve the issue, replace the console.
FIGURE A
21
CHAPTER 8: TROUBLESHOOTING
8.9 TROUBLESHOOTING - NO POWER TO THE CONSOLE
POWER SWITCH IS ON, BUT THE CONSOLE HAS NO DISPLAY
POSSIBLE CAUSES:
1) The unit is not getting power from the outlet.
2) The LCB is not getting power from the power receptacle.
3 & 4) The LCB LEDs are lit, but there is no power to the console.
SOLUTION:
1) Remove the front disk and check to see if LED9 is lit on the LCB (Figure A).
a. If it is not lit, verify power at the outlet. if the outlet is not outputting 120V power, check the fitness room power.
b. If LED9 is still not lit, check the incoming AC power to the LCB. If the incoming power is not correct, replace the power cord.
c. Replace the LCB if all power components are OK and there are AC volts to the LCB.
2) Remove the front disk and check to see if LED9 is lit on the LCB.
a. If LED9 is lit, check the connection of the console cable.
b. If the console cable is connected properly, LED1 on the control board should be lit (Figure B). If it is not lit, check voltage on the console
cable. Measure voltage across pins 1 and 3 of the cable, it should show around 12V. Replace the console cable if this reading is off.
c. If LED1 on the control board is lit, but there is still no power to the console, replace the console.
FIGURE A FIGURE B
22
CHAPTER 9: PART REPLACEMENT GUIDE
9.1 FRONT DISK REPLACEMENT
1) Remove the center cover by turning it counter clockwise (Figures A & B).
FIGURE A FIGURE B
2) Remove the 3 screws holding the disk to the axle (Figure C).
3) Remove the disk (Figure D).
FIGURE C FIGURE D
4) Reverse Steps 1-3 to install a new disk. NOTE: The 3 screws removed in Step 2 should be torqued to 25 N-m.
23
CHAPTER 9: PART REPLACEMENT GUIDE
9.2 FRONT SHROUD REPLACEMENT
1) Remove the link arm and pedal arm plastic caps (Figures A & B).
FIGURE A
2) Detach the dual action handlebar from the link arm (Figure C).
3) Secure the handlebar so that it is out of the way (Figure D).
FIGURE C
4) Remove the front disks as outlined in Section 9.1.
5) Detach the pedal arm from the crank bearing assembly (Figure E).
6) Remove the 2 screws that hold the front top cover to the frame and remove the top cover (Figure F).
FIGURE B
FIGURE D
FIGURE E
24
FIGURE F
CHAPTER 9: PART REPLACEMENT GUIDE
9.2 FRONT SHROUD REPLACEMENT - CONTINUED
7)Pullouttherubbertrayfromthecupholderplastic(gureG).
8) Remove the 2 screws to disassemble the cup holder plastic and remove it from the unit (Figure H).
FIGURE G
9) Remove the 2 screws to disassemble and remove the middle stabilizer sweat cover (Figures I & J).
FIGURE I
10) Remove the 1 screw (exposed when the cup holder is removed) holding the orange slot cover to the frame and remove it (Figure K).
11) Remove all of the cables from the front shrouds (Figure L).
FIGURE H
FIGURE J
FIGURE K
FIGURE L
25
CHAPTER 9: PART REPLACEMENT GUIDE
9.2 FRONT SHROUD REPLACEMENT - CONTINUED
12) Remove the 9 screws to detach the front shrouds from the frame (or each other) (Figure M).
13) Turn the crank to the slotted portion of the shroud (Figure N).
FIGURE M
14) Remove the front shrouds for frame access (Figures O & P).
FIGURE O
15) Reverse Steps 1-14 to install new shrouds. NOTE: The bolt / nut removed in Step 5 should be torqued to 70 N-m.
FIGURE N
FIGURE P
26
CHAPTER 9: PART REPLACEMENT GUIDE
9.3 LOWER CONTROL BOARD REPLACEMENT
1) Turn off the power and disconnect the cord from the machine.
2) Remove both front disks from the machine as outlined in Section 9.1.
3) Disconnect all wires from the LCB (Figure A).
FIGURE A
4) Remove the 2 screws holding the LCB to the frame (Figure B).
FIGURE B
5) Reverse Steps 1-4 to install a new LCB.
6) Test the Suspension Elliptical for function as outlined in Section 9.21.
27
CHAPTER 9: PART REPLACEMENT GUIDE
9.4 GENERATOR REPLACEMENT
1) Turn off power and disconnect the cord from the machine.
2) Remove the front disks as outlined in Section 9.1.
3) Remove the front shrouds as outlined in Section 9.2.
4) Cut the cable tie holding the cable to the frame (Figure A).
5) Unplug the power cable connector of the generator (Figure B).
FIGURE A FIGURE B
6) Loosen the nut holding the generator to the frame (Figure C).
7) Remove the three screws from the generator bracket (Figure D).
FIGURE C
FIGURE D
28
CHAPTER 9: PART REPLACEMENT GUIDE
9.4 GENERATOR REPLACEMENT – CONTINUED
8) Remove the nut from the other side of the generator bracket (Figure E).
9) Loosen and remove the generator belt (Figure F).
FIGURE E FIGURE F
10) Remove the generator from the frame.
11) Reverse Steps 1-10 to install a new generator. Re-install the belts as outlined in Section 9.5. NOTE: The 3 screws removed in Step 7
should be torqued to 8 N-m and the nut from Step 8 to 40 N-m.
12) Test the Suspension Elliptical for function as outlined in Section 9.21.
29
CHAPTER 9: PART REPLACEMENT GUIDE
9.5 GENERATOR BELT REPLACEMENT
1) Turn off the power and disconnect the cord from the machine.
2) Remove the front disks from the machine as outlined in Section 9.1.
3) Remove the front shrouds as outlined in Section 9.2.
4) Remove the generator as outlined in Section 9.4.
5)Toinstallanewbelt,rstputthebeltinstallationtoolonthepulley(FigureA).
FIGURE A
6) Put the new belt on the installation tool (Figure B).
7) Turn the pulley until the belt is installed. Rotate the pulley at least 3 full rotations to insure that the belt is centered.
FIGURE B
8) Reverse Steps 1-4 to re-assemble the unit.
9) Test the Suspension Elliptical for function as outlined in Section 9.21. .
30
CHAPTER 9: PART REPLACEMENT GUIDE
9.6 DRIVE BELT REPLACEMENT
1) Turn off the power and disconnect the cord from the machine.
2) Remove the front disks from the machine as outlined in Section 9.1.
3) Loosen the belt tension bolt on the left side of the tension pulley and rotate the pulley counter-clockwise until there is enough slack in the
belt to remove it (Figures A & B).
FIGURE A FIGURE B
4) Install the replacement belt and reverse necessary steps to secure the assembly until the belt is tight. NOTE:Tighten the drive belt to 180
lbs. for a new belt, 150 lbs. for a used belt. The idler bolt should be torqued to 80 N-m.
5) Test the Suspension Elliptical for function as outlined in Section 9.21.
31
CHAPTER 9: PART REPLACEMENT GUIDE
9.7 PULLEY AXLE SET REPLACEMENT
1) Turn off the power and disconnect the cord from the machine.
2) Remove both front disks from the machine as outlined in Section 9.1.
3) Loosen the belt tension bolt on the right side until there is enough slack to remove the drive belt (Figure A).
4) On the right side of the frame, remove the retaining clip that holds the pulley axle bearing into the frame (Figure B).
FIGURE A
5) On the left side of the frame, remove the retaining ring that holds the pulley axle bearing into the frame (Figure C).
6) Remove the pulley axle set assembly from the frame. Clean any debris from the hole in the frame (Figure D).
FIGURE B
FIGURE C FIGURE D
7) Reverse Steps 1-6 to install a new pulley axle set. Rotate the pulley to make sure that the motion is smooth and that there is no wobbling to
one side. Re-install the belts as outlined in Sections 9.5 and 9.6.
8) Test the Suspension Elliptical for function as outlined in Section 9.21.
32
CHAPTER 9: PART REPLACEMENT GUIDE
9.8 DRIVE AXLE SET REPLACEMENT
NOTE:AMatrixspecialtoolisneededtocorrectlyreplaceadriveaxle.Orderpart#0000094817fromMatrixCTSat866-693-4863ext3.
1) Turn off the power and disconnect the cord from the machine.
2) Remove the front disks from the machine as outlined in Section 9.1.
3) Remove both belts as outlined in Sections 9.5 & 9.6.
4) On the left side of the frame, remove the retainer clip that holds the drive axle bearings in the frame (Figure A).
5) Install an M10 screw into the drive axle (Figure B).
FIGURE A FIGURE B
6) Turn the screw until the head is close to the drive axle (Figure C).
7) Use a hammer to hit the screw until the drive axle assembly is loose in the frame, and remove it (Figure D).
FIGURE C
8) Install the tool into the hole in the frame (Figure E).
9) Use a rubber mallet to hit the end of the tool until the bearing can be removed from the frame (Figure F).
FIGURE D
FIGURE E FIGURE F
33
CHAPTER 9: PART REPLACEMENT GUIDE
9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED
10) The drive axle should have come with an iron plate installed (Figure G).
11) Assemble the Matrix tool as shown in Figure H.
FIGURE HFIGURE G
12) Slide the drive axle assembly into the frame from the right side. Install the bearing cap portion of the tool into the left side of the frame
(Figure I).
13) Mount the other tool from Figure H behind the bearing cap portion of the tool. Use the M10 x 65L screw with a washer and a nut to attach the
tool to the drive axle (Figure J).
FIGURE I FIGURE J
14) Turn the screw at least 4 full revolutions into the drive axle. Then turn the nut until it is close to the cup portion of the tool (Figure K).
15) Use a wrench to hold the screw, then turn the nut to pull the drive axle into the frame (Figure L).
34
FIGURE LFIGURE K
CHAPTER 9: PART REPLACEMENT GUIDE
9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED
16) Turn the nut until the iron plate is close to the frame on the right side (Figure M).
17) Remove the tools, then insert the bearing into the hole in the frame on the left side (Figure N).
FIGURE M FIGURE N
18) Again use the M10 x 65L screw with a washer and a nut to attach the tool to the drive axle (Figure O).
19) Turn the screw at least 4 full revolutions into the drive axle. Then turn the nut until it is close to the cup portion of the tool (Figure P).
20) Use a wrench to hold the screw, then turn the nut to push the bearing into the hole in the frame (Figure Q).
21) Insert the retainer clip to hold the bearing in the frame (Figure R).
FIGURE PFIGURE O
FIGURE RFIGURE Q
35
CHAPTER 9: PART REPLACEMENT GUIDE
9.8 DRIVE AXLE SET REPLACEMENT - CONTINUED
22) Use a screwdriver to remove the iron plate from the drive axle (Figures S & T).
23) Re-install the belts as outlined in Sections 9.5 and 9.6.
24) Test the Suspension Elliptical as outlined in Section 9.21.
FIGURE TFIGURE S
36
CHAPTER 9: PART REPLACEMENT GUIDE
9.9 CRANK REPLACEMENT
1) Turn off the power and disconnect the cord from the machine.
2) Remove the front disks from the machine as outlined in Section 9.1.
3) Remove the screw from the crank (Figure A).
4) Insert an M10 screw (should be at least 40 long) into the crank hole. Then turn the screw until the crank can be separated from the axle
(Figure B).
FIGURE BFIGURE A
5) Install the replacement crank. There should be a 4mm gap between the end of the drive axle shaft and the crank (Figure C).
FIGURE C
6) Install the crank screw. NOTE:This screw should be torqued to 80 N-m.
7) Reverse Steps 1-2 to re-assemble the unit.
37
CHAPTER 9: PART REPLACEMENT GUIDE
9.10 CONSOLE REPLACEMENT
1) Turn off the power and disconnect the cord from the machine.
2) Remove the 5 screws that hold the console to the top of the console mast (Figure A).
3) Disconnect the console cable and other wiring and remove the console (Figure B).
FIGURE A FIGURE B
4) Connect the wire connections to the new console.
5) Carefully push the wires into the console and mast until they are clear of the console / mast connection and attach the console to the mast
using the 5 screws removed in Step 2.
6) Test the Suspension Elliptical for function as outlined in Section 9.21.
38
CHAPTER 9: PART REPLACEMENT GUIDE
9.11 OVERLAY & KEYPAD REPLACEMENT
NOTE: The instructions below are for console overlays / keypads, but the procedure is the same regardless of where the overlay / keypad is.
1) Turn off power and disconnect the cord from the machine.
2) Remove the console as outlined in Section 9.10.
3) Remove the back cover of the console (Figure A).
4) Unplug and remove the faulty overlay (Figure B).
FIGURE A FIGURE B
5) Clean the console area with alcohol to remove any left over adhesive (Figure C).
6) Remove the protective film over the display window of the overlay (Figure D).
FIGURE C FIGURE D
39
CHAPTER 9: PART REPLACEMENT GUIDE
9.11 KEYPAD & OVERLAY REPLACEMENT - CONTINUED
7) Peel part of the protective film from the back of the overlay (Figure E).
8) Push the overlay ribbon cable through the hole in the console and plug it in (Figure F).
FIGURE E FIGURE F
9) Match the overlay to the cutout on the console (Figure G).
10) Press down on the corners of the overlay to keep it in place, then remove the protective film (Figure H & I).
11) Once the overlay is in the correct position, press down on the overlay with a cloth to adhere it to the console plastic (Figure J).
FIGURE G
FIGURE I FIGURE J
12) Use the same procedure to replace any additional faulty overlays. NOTE:Overlays can not be reused.
13) Test the Suspension Elliptical for function as outlined in Section 9.21.
40
FIGURE H
CHAPTER 9: PART REPLACEMENT GUIDE
9.12 CONSOLE MAST HANDLEBAR REPLACEMENT
1) Turn off the power and disconnect the cord from the machine.
2) Remove the 4 bolts that hold the handlebar to the console mast (Figure A).
FIGURE A
3) Pull the handlebar away from the console mast to expose the HR grip wiring (Figure B).
4) Carefully remove the wires from inside the console mast until the connectors on the ends come free and disconnect (Figure C).
FIGURE B FIGURE C
5) To install a new handlebar assembly, connect the new handlebar and carefully push the heart rate wires into the console mast.
6) Attach the new handlebar assembly to the console mast using the 4 screws removed in Step 3.
7) Test the Suspension Elliptical for function as outlined in Section 9.21.
41
CHAPTER 9: PART REPLACEMENT GUIDE
9.13 DUAL ACTION HANDLEBAR REPLACEMENT
1) Remove the plastic cover where the dual action handlebar meets the link arm (Figure A).
2) Remove the bolt and bushings where the dual action handlebar and the link arm meet (Figure B).
FIGURE A FIGURE B
3) Remove the two bolts that hold on the pivot cap and remove the cap (Figure C).
4) Unplug and separate the heart rate connector exposed once the pivot cap is removed. Then remove the 4 screws that hold the dual action
handlebar to the console mast (Figure D).
FIGURE C FIGURE D
5) Reverse steps 1-4 to install a new dual action handlebar.
6) Test the Suspension Elliptical for function as outlined in Section 9.21.
42
CHAPTER 9: PART REPLACEMENT GUIDE
9.14 FOOT PEDALS REPLACEMENT
1) Pull up on and remove the rubber portion of the pedal (Figure A).
2) Remove the 4 screws that hold the plastic pedal to the foot plate (Figure B).
FIGURE A FIGURE B
3) Remove the plastic foot pedal (Figure C).
4) Clean the foot plate to remove any rubber or debris.
5) Reverse Steps 1-4 to install a new foot pedal.
6) Test the Suspension Elliptical as outlined in Section 9.21.
FIGURE C
43
CHAPTER 9: PART REPLACEMENT GUIDE
9.15 PEDAL ARM REPLACEMENT
1) Remove the plastic cover where the pedal arm attaches to the crank (Figure A).
2) Disconnect the pedal arm from the crank (Figure B).
FIGURE A FIGURE B
3) Remove the plastic cap from the swing arm (Figure C).
4) Remove the bolt that holds the pedal and swing arms together (Figure D).
FIGURE C FIGURE D
5) The swing arm can now be separate from the pedal arm (Figure E).
6) Remove the bolt that holds the link arm to the pedal arm and remove the pedal arm (Figure F).
FIGURE E FIGURE F
7) Reverse Steps 1-6 to install a new pedal arm. NOTE: Torque the bolt removed in Step 4 to 80 N-m and the bolt / nut removed in Step 2 to 70
N-m.
8) Test the Suspension Elliptical for function as outlined in Section 9.21.
44
CHAPTER 9: PART REPLACEMENT GUIDE
9.16 LINK ARM REPLACEMENT
1) Remove the plastic cover where the dual action handlebar meets the link arm (Figure A).
2) Remove the bolt and bushings where the dual action handlebar meets the link arm (Figure B).
FIGURE A
3) Remove the bolt that holds the link arm to the pedal arm and remove the link arm (Figure C).
FIGURE C
4) Reverse Steps 1-3 to install a new link arm.
5) Test the Suspension Elliptical for function as outlined in Section 9.21.
FIGURE B
45
CHAPTER 9: PART REPLACEMENT GUIDE
9.17 SWING ARM REPLACEMENT
1) Remove the bolt from the upper pivot joint on the swing arm (Figure A).
2) Remove the plastic cap from the swing arm (Figure B).
FIGURE A FIGURE B
3) Remove the bolt that holds the swing arm to the pedal arm (Figure C).
4) Take the bolt removed in Step 1 and turn it into the shaft (Figure D).
FIGURE C FIGURE D
5) Use a mallet to hit the head of the bolt until the swing arm can be separate from the pedal arm, and remove the pedal arm (Figures E & F).
FIGURE E FIGURE F
6) Reverse Steps 1-5 to install a new swing arm. NOTE: Torque the bolts removed in Steps 1 & 3 to 80 N-m when installing a new swing arm.
7) Test the Suspension Elliptical for function as outlined in Section 9.21.
46
CHAPTER 9: PART REPLACEMENT GUIDE
9.18 VERTICAL STABILIZER ARM REPLACEMENT
1) Remove the bolt that holds the vertical stabilizer arm to the frame (Figures A & B).
FIGURE A FIGURE B
2) Remove the bolt from the upper pivot joint of the vertical stabilizer arm (Figure C).
3) Remove the vertical stabilizer arm (Figure D).
4) Reverse Steps 1-3 to install a vertical stabilizer arm. NOTE: Tighten the bolt removed in Step 2 to 80 N-m torque.
5) Test the Suspension Elliptical for function as outlined in Section 9.21.
FIGURE DFIGURE C
47
CHAPTER 9: PART REPLACEMENT GUIDE
9.19 INCLINE ARM COVER REPLACEMENT
1) Remove the screw that holds the plastic cover on the arm (Figures A & B).
2) Remove the incline arm cover (Figure C).
FIGURE BFIGURE A
3) Reverse Steps 1-2 to install a new incline arm.
48
FIGURE C
CHAPTER 9: PART REPLACEMENT GUIDE
9.20 HANDLEBAR SERVICE
1) All items on the handlebar are removed using a Phillips screwdriver from the underside of the bar.
2) Once the screws are removed, lift the part carefully, then disconnect any wire connections to fully remove the part. This includes the
resistance buttons and heart rate grip plates (Figures A & B).
FIGURE BFIGURE A
49
CHAPTER 9: PART REPLACEMENT GUIDE
9.21 TESTING THE SUSPENSION ELLIPTICAL
ONCE THE UNIT OR REPLACEMENT PART IS FULLY INSTALLED AND ASSEMBLED AND
PROPERLY PLACED ON THE FLOOR, USE THE FOLLOWING INSTRUCTIONS TO TEST
THE MACHINE:
1) Enter Engineering Mode and input the serial number of the console. Also set the Machine Type and verify that the Date and Time are
correct.
2) Without hitting start or entering any exercise modes, stand on the machine and hold the handlebars while initiating movement to simulate
exercising. While moving listen for any odd noises or squeaks.
3) After stopping movement, press the green GO key and begin using the machine.
4) Grasp the hand grips to check for proper heart rate response.
5) Press the LEVEL UP and DOWN keys both on the hand grips and on the console to make sure resistance is fully functional.
6) If everything functions properly, stop pedaling and the unit will reset to normal operation after 30 seconds.
50
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.1 SUSPENSION ELLIPTICAL SPECIFICATIONS
FEATURES
Stride Length 21"
Incline Range N/A
Contact and Telemetric Heart Rate Sensors Yes
Cushioned Footpads No
Pedal Spacing 2.5"
Handlebar Design Multi-position dual action and ergo bend stationary.
Thumb Switch Controls Yes
RESISTANCE SYSTEM
Technology Generator
Power Requirements Self Powered - Powered 100V - 240V - 50 / 60 HZ AC
Minimum Watts 21 Self Powered
Minimum RPM 10 Powered / 25 Self Powered
CONSOLE
Display Type 14 Seg Alpha Numeric 8 x 16 LED Graphic Display
Display Feedback Time, Distance, Calories, Calories per Hour, Speed, Heart Rate,
User Defined Multi Language Display No - Accessible through Manager Mode: English, German, French,
Resistance Levels 25
Workouts Manual, Rolling, Intervals, Fat Burn, Random, Fitness Test, Target
CSafe, Fitlinxx Ready Yes
Netpulse Ready Yes
Fit Touch Technology No
On the Fly Program Change Yes
Integrated Vista Clear™ Digital Ready Television No
Fitconnexion™ Ready Yes
Wireless Data Transmitter No
IPod Compatible No
Nike+ IPod Compatible No
Personal Fan No
USB Workout Tracking Yes - Via www.livestrong.com
Virtual Active™ Compatible No
TECHNICAL DATA
Overall Dimensions (L x W x H) 81 x 34 x 79" (1780 x 742 x 1740mm)
Maximum User Weight 400 lbs / 181.4 kg
Unit Weight 398 lbs / 181.0 kg
Shipping Weight 425 lbs / 193.6 kg
METs, Watts, RPM, Profile
Italian, Spanish, Dutch, Portuguese, Swedish, and Finnish
HR, Constant Watts
51
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.2 ASSEMBLY HARDWARE
QUANTITY SKETCH DESCRIPTION PACKAGE COLOR
4 SOCKET HEAD CAP SCREW
(M10 X 1.5P X 25L)
10.9 GRADE MINIMUM
RED (2 BAGS)
4 FLAT WASHER
(10.2 X 20 X 2.0T)
1 SOCKET HEAD CAP SCREW
(M10 X 1.5P X 100L)
12.9 GRADE MINIMUM
2 FLAT WASHER
(10.2 X 20 X 2.0T)
1 HEX NUT
(M10)
10.9 GRADE MINIMUM
5 SCREW
(M5 X 0.8P X 10L)
2 SCREW
(M5 X 0.8 X 12L)
4 SPRING WASHER
(8.2 X 15.4 X 2.0T)
4 SOCKET HEAD CAP SCREW
(M8 X 1.25P X 20L)
10.9 GRADE MINIMUM
1 SOCKET HEAD CAP SCREW
(M8 X 1.25P X 45L)
10.9 GRADE MINIMUM
3 SCREW
(M5 X 0.8P X 16L)
RED (2 BAGS)
GREEN
GREEN
GREEN
YELLOW
BLACK (2 BAGS)
BLACK (2 BAGS)
BLACK (2 BAGS)
BLUE (2 BAGS)
BLUE (2 BAGS)
4 SOCKET HEAD CAP SCREW
4 SPRING WASHER
12 SCREW
52
(M8 X 1.25P X 25L)
WHITE
WHITE
(8.2 X 13.5 X 2.0T)
PINK
(M5 X 0.8P X 16L)
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS
STEP 1
53
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 2 - RED HARDWARE BAG
54
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 3 - PINK HARDWARE BAG
55
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 4 - GREEN / YELLOW HARDWARE BAG
Torque this bolt to 80 N-m.
56
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 5 - RED HARDWARE BAG
57
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 6
58
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 7 - BLUE / BLACK HARDWARE BAG
59
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 8 - WHITE HARDWARE BAG
60
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 9 - PINK HARDWARE BAG
61
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 10 - PINK HARDWARE BAG
62
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 11 - PINK HARDWARE BAG
63
CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.3 SUSPENSION ELLIPTICAL ASSEMBLY STEPS - CONTINUED
STEP 12 - PINK HARDWARE BAG
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CHAPTER 10: SUSPENSION ELLIPTICAL SPECIFICATIONS AND ASSEMBLY GUIDE
10.4 LEVELING THE SUSPENSION ELLIPTICAL
STABILIZINGTHEMATRIXSUSPENSIONELLIPTICAL
The Matrix Suspension Elliptical should be level for optimum use. Once you have placed your unit where you intend to use it, raise or lower
one or both of the adjustable levelers located on the bottom of the frame. Use a 6mm Allen wrench through the access hole at the rear hinge
joint on both sides (Figure A).
FIGURE A
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CHAPTER 11: SOFTWARE UPGRADE PROCEDURE
11.1 SOFTWARE UPGRADE PROCEDURE
1) Turn on the power to the Suspension Elliptical, wait until the standard display picture has come up.
2) Enter Manager Mode by pressing and holding the LEVEL UP and DOWN keys simultaneously.
3) Record the Accumulated Mileage, Accumulated Distance, and Serial Number. NOTE: This information can be lost during the update
procedure and should be recorded so that the information can be re-entered into the console once it is updated.
4) Build a path of folders on the USB drive that will be used. The path should be MATRIX\FW\UCB (create a folder called MATRIX, then a
folder within MATRIX called FW, then a folder within FW called UCB).
5) Copy the software files into the UCB folder on the USB drive (the path should read \MATRIX\FW\UCB - Figure A).
6) Insert the USB drive into the USB port on the console (Figure B).
7) Follow the sequence below to get to the software wanted. Press TOGGLE DISPLAY 1, TOGGLE DISPLAY 3, TOGGLE DISPLAY 2,
RANDOM in sequence (Figure C).
8) Wait until the display shows the message "Please select update name", then press the LEVEL UP or DOWN keys to choose the correct
software (if more than one version is on the USB drive). Once the correct software is show, press ENTER and the upgrade procedure will run.
9) When the console beeps and the standard display picture comes back up (Figure B), the upgrade is complete. Remove the USB drive.
10) Enter into Manager Mode (see Section 5.1) and make sure the software version is correct.
11) Enter into Service Mode (See Section 7.1). Enter the values recorded in Step 3 (if needed).
12) Enter into Engineering Mode (See Section 6.1). Check that the Machine Type is correct.
13) Test the Suspension Elliptical for function as outlined in Section 9.21.
FIGURE A
FIGURE CFIGURE B
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