Matrix Asset Management Service Manual

SERVICE MANUAL

SECTION A: SETUP AND INSTALLATION INSTRUCTIONS

TIME REQUIRED:

30 Minutes

PURPOSE

To establish a set of instructions for installing and activating Asset Management for Dealers and Users.

DESCRIPTION

The Remote Access Point (RAP) is a wireless access point which received data from transmission radios installed in Matrix 5 and 7 series
products. It is a standalone device (4” x 6” x 2”) that requires an Internet connection via a standard Ethernet cable. The RAP communicates
with BodyLAN™ enabled devices and sends it to the Matrix Asset Management network. The RAP requires only AC power and Internet
access to function. The RAP is embedded with a stripped down version of Windows XP, which runs the Matrix Asset Management application
(AHclient.exe). When powered up, the RAP will boot up to an embedded password protected shell.

To determine how many RAPs a club needs, follow the rules below:

A Each floor with Asset Management enabled equipment should have a RAP.

B Each RAP requires an Ethernet drop (network connection) and 110V power outlet.

C A RAP has a line of site range of 150-400 feet (RAP to equipment). Obstructions will reduce the distance. It is acceptable to have

multiple RAPs in the same room for large workout areas.

D Walls made of metal or concrete greatly reduce the distance that the RAP covers. If equipment is separated by this type of wall, an

additional RAP may be needed for each room depending on the distance the equipment is located from the RAP.

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SECTION A: SETUP AND INSTALLATION INSTRUCTIONS

SETUP - CREATING A NEW USER AND CLUB ID (CAN ONLY BE DONE BY ADMIN)

Once Asset Management has been confirmed to be on the order (on a site survey or PO), and the contact information has been received for a
new facility, a Club ID should be generated in Asset Management. To generate a Club ID:

1 Log into Asset Management at http://asset.johnsonfit.com.

2 Click on the CLUBS tab on the left side of the screen.

3 Click on CREATE NEW CLUB.

4 Determine the group for the club. Click FIND next to the GROUP tab, and select the correct country, region, state, etc. NOTE: If you

type in club information first and then switch the group information, all previously entered information will be lost.

5 Enter the Club Name into the Club Details Box.

6 Add a club location in the Club Locations box. Fill in all of the information available and save.

7 At this point, you will receive the Club ID number for the location. Enter multiple locations for a customer that has a franchise with multiple

locations under the same management to receive multiple Club IDs.

8 Add contact information for Customer Contacts using the Club Contacts Window. If there are multiple locations, indicate which club

each contact correlates to.

9 Click SAVE in the club details before returning to the main screen.

Once the Club ID has been setup for a new facility, a New User should be generated in Asset Management. This will indicate who at the club
will have access to the information generated in Asset Management. To generate a New User:

1 Log into Asset Management at http://asset.johnsonfit.com.

2 Click on the USERS tab on the left side of the screen.

3 Click on CREATE NEW USER.

4 Determine the group for the user. Click FIND next to the GROUP tab, and select the correct country, region, state, etc. NOTE: If you

type in club information first and then switch the group information, all previously entered information will be lost.

5 Once the region is narrowed down, select the Club and then click FIND. A list of all the clubs in that region will show. NOTE: When

determining regions and clubs, the field should be narrowed down as far is required for the user’s visibility. If the user is meant to see an
entire group, country, region, etc, then only narrow the view to that level.

6 Select the club for the user.

7 Fill in the user’s information – name, email, and login.

8 The default login will be (first name).(last name).

9 Set the password as password.

10 Most end user’s role will be BASIC, though it can be changed depending on the user.

11 Create a subscription for the user in the SUBSCRIPTIONS tab. For new users, you will need to click CREATE NEW SUBSCRIPTION,

confirm the club is listed, and then click SAVE.

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SECTION A: SETUP AND INSTALLATION INSTRUCTIONS

INSTALLATION – PARTS AND TOOLS REQUIRED

A Tools Required – Phillips Screwdriver.

B Part Required - RAP Kit – contains the RAP, 1 Antenna, and 1 power cord with AC-DC converter (6’ in length).

1 Power Port (use for cycling power).

2 PS/2 Keyboard (must be plugged in prior to power up if used).

3 USB Connection (will work with most keyboards).

4 Ethernet RJ45 Connection

5 VGA Video Connection for Monitor

6 Switch (non functional).

INSTALLATION - PROCEDURE

Pre-installation Requirements:

1 One active RJ-45 network data jack at the location where the RAP is to be installed.

2 One power outlet – 110VAC duplex outlet at the location where the RAP is to be installed (the RAP consumes less than 2 amps of

current). NOTE: The included power cord is 6’ in length.

3 Network IP assignment: The device is pre-configured with DHCP, allowing for plug and play if used on a DHCP network. NOTE: The

RAP can be installed within your firewall. The RAP communicates bidirectionally on Port 80 just like a web browser. The RAP will only
communicate with the www.actihealth.net web portal.

Installation:

1 Place the RAP in a location within its 150-400 foot range of Matrix Products (best line of sight position).

2 Mount the RAP to a surface using the included adhesive strips or the four mounting screws.

3 Attach the antenna.

4 Connect the Ethernet data cable to the device and wall data jack.

5 Plug the power adaptor into the wall outlet to boot the RAP.

6 The devise is pre-configured with DHCP, allowing for plug and play if used on a DHCP network. 3 beeps signal connection to the web server.

NOTE: If using a Static Network Address, please see the document Accessing and Navigating the RAP.

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SECTION A: SETUP AND INSTALLATION INSTRUCTIONS

SETTING UP MATRIX CARDIO EQUIPMENT FOR ASSET MANAGEMENT (7X AND 7XE CONSOLES):

1 Enter Service Mode (press ENTER, 3, 0, 0, 1, ENTER on the lower keypad).

a. Select Setup (may already be selected).

b. Select Serial Number.

c. Enter the serial number of the console and frame if not already entered (only the last 9 digits of the serial number are entered).

d. Select Date & Time.

e. Enter the date and time if not already entered.

f. Press Home to return to the standard display picture.

2 Enter Engineering Mode (press ENTER, 2, 0, 0, 1, ENTER on the lower keypad).

a. Select Club ID.

b. Enter your Club ID (this should be 6 digits, for example if your Club ID is 110, you will enter 000110).

c. Press Home to return to the standard display picture.

3 Activate the Radio Connection (press ENTER, 2, 0, 0, 4, ENTER on the lower keypad).

4 Reboot the unit.

5 Enter Manager Mode (press ENTER, 1, 0, 0, 1, ENTER on the lower keypad).

a. Select About (may already be selected).

b. Select Software Versions.

c. Check the column on the right side of the screen to make sure that a Radio version is listed. If a Radio version is not listed, check
the connection of the radio at the Upper Control Board. Then repeat steps 3-5.

d. Press Home to return to the standard display picture.

6 Press ENTER, 4, 0, 0, 8, ENTER on the lower keypad. This screen will show you the current information regarding the RAP. Look for a

current date which indicates that the units are communicating with the RAP. Press ENTER, 4, 0, 0, 8, ENTER to return to the standard
display picture.

a. If the date shown is not current, check the connection of the RAP and the radios in the console of the cardio units. Reboot both
RAP and equipment and repeat step 6.

SETTING UP MATRIX CARDIO EQUIPMENT FOR ASSET MANAGEMENT (5X CONSOLE):

1 Enter Engineering Mode (simultaneously press and hold both Level keys for 3-5 seconds or the Incline Up and Speed Down keys on

treadmills).

a. Manager Mode will appear first. Press any Arrow key until Engineering Mode is displayed.

b. Press ENTER.

c. Press any Arrow key until Serial Number is displayed.

d. Press ENTER.

e. Enter the serial number of the console if not already entered (only the last 9 digits of the serial number are entered).

f. Once the serial number of the console is recorded, press ENTER.

g. Press any Arrow key until Club ID is displayed, and then press ENTER.

h. Enter the Club ID.

i. Press ENTER.

j. Press and hold the HOME key until the console returns to the standard display picture.

2 Activate the Radio Connection (press 2, 0, 0, 4, ENTER on the keypad).

3 Reboot the unit.

4 Enter Manager Mode (simultaneously press and hold both Level keys for 3-5 seconds or the Incline Up and Speed Down keys on treadmills).

a. When Manager Mode is displayed, press ENTER.

b. Press any Arrow key until Software is displayed.

c. Press any Arrow key to scroll through the listed software versions. There should now be a version shown for RF Radio. If a Radio
version is not listed, check the connection of the radio at the Upper Control Board. Then repeat steps 2-4.

d. Press Home (or press and release the Emergency Stop on treadmills) to return to the standard display picture.

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SECTION B: NETWORK IMPLEMENTATION WORKSHEET

VIA DIRECT TO MATRIX ASSET MANAGEMENT SERVER DSL/BROADBAND CONNECTION

V2.2

VPN – HOW TO IMPLEMENT VIA DIRECT TO MATRIX ASSET MANAGEMENT DSL/
BROADBAND CONNECTION

VPN connectivity is used to transport data from the Matrix Asset Management server at your facility to the Matrix Asset Management centralized
servers. To get started, you need to provide network wiring from an interface (DSL router/Cable modem, switch or router) on your network to
the Matrix Asset Management server. This must be an unassigned IP address that is accessible on the network.

In order to address your security concerns, no connections are expected from an external origin. It is the Matrix Asset Management server at
your facility that initiates connections. Traffic will flow on port 80:

If you are using firewall/filtering software on your network, traffic on the ports above must be allowed. Further technical detail is available in the
RAP Access Point manual.

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