Matrix 2019 C50-F Service manual

2019 C50-F CLIMBMILL

SERVICE MANUAL

TABLE OF CONTENTS

CHAPTER 1: SERIAL NUMBER LOCATION ........................................................... 1

CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

2.1 Read and Save These Instructions ............................................................................. 2

2.2 Electrical Requirements ............................................................................................. 4

2.3 Locating the Unit ......................................................................................................... 5

2.4 Stabilizing the Climbmill .............................................................................................. 6

CHAPTER 3: PREVENTIVE MAINTENANCE

3.1 Care and Maintenance Instructions ........................................................................... 7

CHAPTER 4: TROUBLESHOOTING

4.1 Electrical Diagram ...................................................................................................... 8

4.2 LCB LED Indicators ................................................................................................... 16

4.3 Error Code List ............................................................................................................ 18

CHAPTER 5: PART REPLACEMENT GUIDE

5.1 Service Cover Replacement ...................................................................................... 20

5.2 Side Cover Replacement ........................................................................................... 21

5.3 Console Replacement ................................................................................................. 22

5.4 Front Shroud Replacement ......................................................................................... 23

5.5 Lower Control Board (LCB) Replacement .................................................................. 25

5.6 Handlebar Set Replacement ....................................................................................... 26

5.7 Emergency Stop Set Replacement ............................................................................. 27

5.8 Handgrip Service ......................................................................................................... 29

5.9 Stair Replacement ....................................................................................................... 30

5.10 Drive Belt Replacement .............................................................................................. 32

5.11 Drive Set Replacement ............................................................................................... 33

5.12 Chain Replacement ..................................................................................................... 35

5.13 Brake Replacement ..................................................................................................... 37

5.14 Coded Disc Replacement ........................................................................................... 38

5.15 Speed Sensor Replacement ....................................................................................... 49

5.16 Control Zone Replacement ........................................................................................ 41

5.17 Proximity Sensor Replacement ................................................................................... 42

5.18 IR Sensor Replacement .............................................................................................. 43

5.19 Testing the Climbmill ................................................................................................... 44

CHAPTER 5: SOFTWARE UPGRADE GUIDE

6.1 XIR/XER UCB Software Procedure from USB ........................................................... 45

6.2 XIR/XER UCB Software Procedure from Website ...................................................... 46

6.3 XR UCB Software Procedure from USB ..................................................................... 47

CHAPTER 7: DOCUMENT UPDATE HISTORY

7.1 Document Update History ........................................................................................... 48

1.1 SERIAL NUMBER LOCATION

CHAPTER 1: SERIAL NUMBER LOCATION

SERIAL NUMBER LOCATION

CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

2.1 READ AND SAVE THESE INSTRUCTIONS

•

If you experience any kind of pain, including but not limited to chest pains, nausea, dizziness, or shortness of breath, stop exercising immediately and consult your physician before continuing.

•

When exercising, always maintain a comfortable pace.

•

Do not wear clothes that might catch on any part of the equipment.

•

Always wear athletic shoes while using this equipment.

•

Do not jump on the equipment.

•

At no time should more than one person be on equipment while in operation.

•

This equipment should not be used by persons weighing more than specified on this card. Failure to comply will void the warranty.

•

This equipment should not be used by persons weighing less than specified on this card. Failure to comply may cause injury.

•

Disconnect all power before servicing or moving the equipment. To clean, wipe surfaces down with soap and slightly damp cloth only; never use solvents. (See MAINTENANCE in OWNER’S MANUAL)

•

The equipment should never be left unattended when plugged in. Unplug from outlet when not in use, and before putting on or taking off parts.

•

Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock, or injury to persons.

•

Connect this exercise product to a properly grounded outlet only.

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At NO time should children under the age of 14 or pets be within 10 feet of the machine.

•

Keep children under the age of 14 away from this exercise equipment. Teenagers must be supervised at all times while using this equipment.

•

This equipment is not intended for use by persons with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the equipment by a person responsible for their safety.

•

Use the equipment only for its intended use as described in the owner’s manual.

•

Do not use other attachments that are not recommended by the manufacturer. Attachments may cause injury.

•

Never operate the equipment if it has a damaged cord or plug, if it is not working properly, if it has been dropped or damaged, or immersed in water. Contact Customer Tech Support at the number on the back cover to schedule service.

•

Keep power cord away from heated surfaces. Do not carry this unit by its supply cord or use the cord as a handle.

•

Never operate the equipment with the air opening blocked. Keep the air opening clean, free of lint, hair, and the like.

•

To prevent electrical shock, never drop or insert any object into any opening.

•

Do not operate where aerosol (spray) products are being used or when oxygen is being administered.

•

To disconnect, turn all controls to the off position, then remove plug from outlet.

•

Do not use equipment in any location that is not temperature controlled, such as but not limited to garages, porches, pool rooms, bathrooms, car ports or outdoors. Failure to comply may void the warranty.

•

This equipment is intended for in-home use only. Do not use this equipment in any commercial, rental, school or institutional setting. Failure to comply will void the warranty.

•

Do not remove the console covers unless instructed by Customer Tech Support. Service should only be done by an authorized service technician.

CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

2.1 READ AND SAVE THESE INSTRUCTIONS - CONTINUED

PROPER USAGE

MOUNTING THE CLIMBMILL

1. There are two EMERGENCY STOP BUTTONS on the ClimbMill. One emergency stop button is located at the top of the handlebars and the second is located on the lower right side handlebar. The EMERGENCY STOP BUTTONS will bring the step surfaces to a complete stop when pressed.

2. The CONTROL ZONE will bring the step surfaces to a complete stop upon detecting an object. The AUTO- STOP SENSOR will bring the step surfaces to a complete stop upon detecting an object under the bottom step.

3. Stand directly behind the ClimbMill on the CONTROL ZONE. Grasp the handlebars and step onto the ClimbMill until you are within comfortable reach of the console, top emergency stop lever, and in-reach handlebar controls.

4. To determine proper workout position, stand on the steps within comfortable reach of the console. Maintain a constant distance from the console and in-reach handlebar controls. Keep your knees slightly bent at all times.

5. Dismounting the ClimbMill - After the steps have come to a complete stop and while grasping the handlebars, step down onto the CONTROL ZONE.

Emergency stop

AUTO-STOP SENSOR

CONTROL ZONE

POWER

The power cord must be plugged into the power socket, which is located in the front of the equipment on the front of the machine. The power switch is located next to the power socket. Make sure it is in the on position. Unplug cord when not in use.

WARNING!

Never operate product if it has a damaged cord or plug, if it is not working properly, if it has been damaged, or immersed in water. Please reference contact information on the back cover of the INFORMATION CARD for assistance.

CHAPTER 2: IMPORTANT SAFETY INFORMATION

2.2 ELECTRICAL REQUIREMENTS

GROUNDING INSTRUCTIONS

This product must be grounded. If the equipment should malfunction or breakdown, grounding provides a path of least resistance for electrical current to reduce the risk of electrical shock. This product is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with local codes and ordinances.

GROUNDED POWER CORD

3-POLE GROUNDED OUTLET

DANGER

Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or serviceman if you are in doubt as to whether the product is properly grounded. Do not modify the plug provided with the product. If it will not fit the outlet, have a proper outlet installed by a qualified electrician.

This product is for use on a nominal 110-120 Volt circuit and has a grounding plug that looks like the plug in the illustration. Make sure that the product is connected to an outlet having the same configuration as the plug. No adapter should be used with this product.

WARNING

Connect this exercise product to a properly grounded outlet only.

Never operate product with a damaged cord or plug even if it is working properly. Never operate any product if it appears damaged, or has been immersed in water. Contact Customer Tech Support for replacement or repair.

It is essential that this equipment is used only indoors, in a climate controlled room. If the equipment has been exposed to colder temperatures or high moisture climates, it is strongly recommended that the equipment is warmed up to room temperature before first time use. Failure to do so may cause premature electronic failure.

CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

2.3 LOCATING THE UNIT

LOCATION OF THE UNIT

Place the ClimbMill on a level surface. For ease of access, there should be an accessible space preferentially on both sides and the rear of the ClimbMill that is at least 0.6 meters (24 inches). Do not place the ClimbMill in any area that will block any vent or air openings. The ClimbMill should not be located in a garage, covered patio, near water or outdoors.

HEIGHT AND WEIGHT REQUIREMENTS

The equipment adds 20” – 25” (50 – 64.5 cm) to a user’s height. For example, a 6’1” (185 cm) tall user will be 7’9” – 8’2” (236 – 249 cm) off the floor. The C50 requires a minimum user weight of 99 lbs (45 kgs) and has a maximum user capacity of 300 lbs (136 kgs).

FOOTPRINT: 135 x 72 cm / 53” x 28”

HEIGHT: 190 cm / 75”

WEIGHT: 138.5 kg / 293 lbs.

MOVING THE UNIT

The ClimbMill has a pair of transport wheels built into the front of the frame. To move, first remove the power supply and firmly grasp the console mast, carefully tilt (1) and roll (2). Note: be sure to grab the steel bar and not the console.

FREE AREA

0.6 M (2 FT)

CHAPTER 2: IMPORTANT SAFETY INSTRUCTIONS

2.4 STABILIZING THE CLIMB MILL

LEVELING THE EQUIPMENT

Locate a level, stable surface to position the equipment. The equipment has levelers located below the Control Zone step. Raise or lower one or both of the adjustable levelers using a 6mm allen wrench through the access hole.

A carpenter’s level is recommended.

NOTE: There are only two levelers on the equipment.

LEVELER

CHAPTER 3: PREVENTIVE MAINTENANCE

3.1 CARE AND MAINTENANCE INSTRUCTION

MAINTENANCE SCHEDULE

ACTION FREQUENCY

Clean and inspect the ClimbMill:

• Turn off the machine with the ON/OFF switch, then unplug the power cord at the wall outlet.

• Clean entire machine using water and a mild soap applied to a soft cloth. Never use solvents, as they can

cause damage to the ClimbMill. Never spray cleaner directly onto the machine or console.

• Inspect the power cord. If the power cord is damaged, please reference contact information on the back cover of the INFORMATION CARD for assistance.

• Make sure the power cord is not underneath the machine or in any other area where it can become pinched or cut during storage or use.

• If any labels are damaged or illegible, please reference contact information on the INFORMATION CARD for replacement.

Clean underneath the machine:

• Turn off the machine with the ON/OFF switch, then

• unplug the power cord at the wall outlet.

• Remove the debris tray from under the machine by sliding it out from the right side and wipe or vacuum any

grease, dust particles or other objects that may have accumulated on it. Return the debris tray to its previous position.

• Wipe or vacuum any dust particles or other objects that may have accumulated around the machine.

Unplug the ClimbMill and clean the AUTO STOP SENSORS (located under the bottom step). WEEKLY

IMPORTANT!

• Turn off the machine with the ON/OFF switch, then unplug the power cord at the wall outlet. Wait 60 seconds.

• Inspect all assembly bolts of the machine for proper tightness. Reference assembly steps for proper tension of each bolt.

• Remove the front access cover. Wait until ALL LED lights turn off.

• Clean the motor and lower board area to eliminate any lint or dust particles that may have accumulated.

Failure to do so may result in premature failure of key electrical components.

• Check step motion by rotating the steps backwards to ensure free movement.

• Check stability to ensure the ClimbMill does not rock or wobble. Adjust levelers as necessary.

BEFORE EACH USE

WEEKLY

MONTHLY

AUTO STOP SENSORS

4.1 ELECTRICAL DIAGRAMS

SYSTEM BLOCK

CHAPTER 4: TROUBLESHOOTING