MasterMover MasterTug MT600+, MasterTug MT800+, MasterTug MT1000+, MasterTug MT1500+, MasterTug MT1200+ Original Instructions Manual

Original Instructions in UK English
Revised / Reprinted 29th June 2017
Manual revision: REV1

MasterMover Part No. 011–46900 Standard Operator’s Manual (English)

General Sales and Service Contact Information:

MasterMover Ltd.
Airfield Industrial Estate,
Moor Farm Road,
Ashbourne,
Derbyshire.
DE6 1HD
UK

T [phone]
W www.mastermover.com

Copyright © 2008-2017 MasterMover Ltd. All rights reserved.
No part of this publication may be reproduced or distributed in any form or by any means,
electronic or mechanical, including photocopying, recording or any other information storage or
retrieval system, without prior permission in writing from MasterMover Ltd.

MasterMover® is a Registered Trade Name.

MasterMover Ltd. Registered in England No. 6776797
VAT No. 974 8546 62

2

Contents

ABOUT THIS OPERATOR MANUAL 1

Maintenance 1
Disclaimer 1

HEALTH & SAFETY 2

Warning Labels 2
Safety Warnings in this Manual 3
If you Suspect a Fault 3
Safety Precautions 3
Preparation 4
Unpacking 4
Lighting in the Work Area 4

Safety Do’s 5
Safety Don’ts 5

GENERAL INFORMATION 6

Storing the Machine 6
Model Names 6
Noise Levels 6
IP rating 6
Cleaning 6

CONTROLS & INDICATIONS 7

Control Head 7
Key Switch 8
Emergency Stop 8
Automatic Parking Brake 8
Anti-Crush Button 9
Hydraulic Coupling Switch 9
Warning Horn 9
Forward/Reverse Throttle and Brake Lever 10
Battery Discharge Indicator (BDI) 10

MACHINE OPTIONS 12

Option Contents 13

BATTERIES 14

Battery Care & Life 14

Lead Acid - Sealed and Vented 14
Lithium 14

Battery Do’s 15
Battery Don’ts 15

Battery Safety Labels 16
Interchangeable Battery Pack 16
Disposing of Used Batteries or Packs 16

i

Contents

CHARGING 17

Charging with the External Charger 17
Charging with the Internal Charger 17
Charger Indicator Lights 18

MACHINE CHECKS 20

Pre-Shift Checks 20
Weekly Checks 20
Monthly Checks 20

TRAINING & SERVICING 21

Training 21
Regular Service 21
Sales & Service Contacts 22
Warranty 22

FAQS AND TROUBLESHOOTING 23

ii

About this Operator Manual

This manual provides general machine instructions and
guidance for our machines. Please also refer to your machine
Bolt-On manual supplied.

In the interests of Safety, please make sure that you read and
understand both manuals before using your MasterMover
machine.

About this Op e r at o r M a n u a l

Maintenance

This manual does not cover maintenance other than basic cleaning and checking for signs of a
problem. In the event of a fault, please contact your supplier or MasterMover Ltd – see page 22.

Disclaimer

The purpose of this manual is to provide general, non-machine specific instructions and guidance
for our machines.

Nothing contained in this manual constitutes a warranty of any kind in respect of the machine or
of the results to be achieved by its use. The only warranties given by MasterMover in respect of
any machine are those expressly given by MasterMover or your supplier in the contract under
which it sells the machine to its purchaser.

The information contained in this manual is believed to be accurate at the date of publication.

1

Health & Safety

Refer to instruction
manual/booklet

Wear eye protection

Wear safety footwear

Disconnect mains plug
from electrical outlet

General warning sign

Warning; Battery charging

Warning; Explosive
material

Warning; Crushing of feet
or limbs

Warning; Flammable
material

Warning; Corrosive
substance

Warning; Electricity

Warning; Toxic materials

Warning; Crushing of
hands or limbs

No children allowed

No open flame; Fire,
open ignition source
and smoking
prohibited

Recycle the batteries –
they contain Lead (Pb)

Battery power­disconnect

Waste Electronic and
Electrical Equipment
(WEEE) symbol. Recycle
in the correct manner

Company ISO 9001
quality assurance in
production,
installation and
servicing

Manufacturer's
declaration that the
product meets the
requirements of the
applicable EC directives

Healt h & Sa f e t y

Warning Labels

Some of the following symbols may be used on your machine. Please study them and learn their
meaning.

2

Health & Safety

In this manual, we indicate potential safety issues by the Warning/Caution
symbol. Please read the safety information before you do any task preceded by
this symbol.

There are two levels of safety message: WARNINGS and CAUTIONS:

 WARNING: Failure to observe a WARNING could result in death or serious

injury.

 CAUTION: Failure to observe a CAUTION may cause minor injury or damage

to equipment.

CAUTION: SERVICING SAFETY

In the interests of safety only authorised, trained personnel may service or
repair MasterMover machines.

Safety Warnings in this Manual

If you Suspect a Fault

If you notice a fault, or if the machine does not operate as described:

1. STOP the machine and turn the key switch to OFF.

2. Disconnect the battery.

3. REPORT the problem immediately to your supervisor/manager, or directly to

MasterMover.

Safety Precautions

Please follow these precautions when using the machine:

 Do not switch the machine on until you are ready.
 Make sure the working area is safe and clear of obstacles.
 Wear suitable non-slip, safety footwear with protective toecaps.
 Be very careful how you move the machine, how you drive it from its packing crate, etc.
 If necessary, ask someone to help you or use lifting equipment.
 Always follow your company’s Health and Safety Regulations.

3

Health & Safety

WARNING: MACHINE WEIGHT

Our machines are very heavy and could easily injure someone if incorrectly
used.

IMPORTANT:
FAILURE TO COMPLY WITH THE FOLLOWING POINTS COULD RESULT IN
SERIOUS DAMAGE TO EQUIPMENT AND POTENTIALLY CAUSE SEVERE INJURY
OR DEATH OF THE OPERATOR OR THOSE AROUND

Preparation

The machine is supplied ready for use, although in some cases you may need to fit the coupling
you have chosen (fitting the coupling is simple and requires only a few basic hand tools).

At the MasterMover factory:

 We set the acceleration and speed. Note, this can be altered.
 We provide and attach the chosen machine Options (some simple assembly may be

required in the case of certain options).

 We send the unit with a fully-charged battery pack.

Unpacking

Check that you have received all the parts shown on the itemised delivery note. If anything is
missing, please contact your supplier immediately.

Lighting in the Work Area

The working area must be sufficiently well lit so that the operator and all other pedestrians in the
area can clearly see:

 The load and your immediate surroundings.
 The route ahead that the load will be travelling through.
 The condition of the ground/surface where the machine and load will move.
 All possible obstructions.

4

When pulling a load, DO walk beside the machine when possible, for safety. If you
need to walk backwards when pulling a load, DO make sure that you are not walking
into an obstruction.

DO use the warning horn to make people aware of your movements.

DO take care to avoid people, objects, equipment, cables on the floor etc.

DO check the coupling for wear or damage (including cracks/deformation).

DO remove the key when machine is not in use - store in a secure place.

DO keep the machine clean and free of dirt and grease.

DO take extra care on slopes and loose surfaces.

DO keep your feet clear of the machine when moving the machine.

DON’T use the machine if the battery state meter shows a low or uncharged state.
Recharge immediately.

DON’T use the machine unless properly trained.

DON’T use the machine for anything other than its intended use.

DON'T try to ride on the machine.

DON'T attempt to turn the castor wheel using feet/hands.

DON’T use pressure washers to clean the machine, water can easily get into the

battery compartment through the ventilation slots.

DON’T detach the machine from the load if on a slope. The load could easily roll away
and injure someone.

DON’T try to modify the machine yourself. This includes changes affecting for
example, stability, capacity, braking, steering, visibility and the addition of any
removable attachments.

Safety Do’s

Health & Safety

Safety Don’ts

5

General Information

Abbreviated family name

Full family name

SM

SmartMover

MT

MasterTug

AT

All Terrain

AT TOW

All Terrain Tow

MH

MasterHandler

MP

MasterPusher

GBM

Gas Bottle Mover

TMS

Trailer Moving System

CEM

Cummins Engine Mover

RCM

Roll Cage Mover

Noise level

Decibels (dBA)

Motor operation in high

speed mode, at maximum

speed

≤ 80*1

Flashing safety light and

motion bleeper

80

Horn output

95

General Information

Storing the Machine

It is important to have a designated storage and charging area, in a dry place indoors. Store in a
suitable place away from aisles and passageways as to avoid it being an obstacle and trip
hazard.

Model Names

The first two or three letters of the machine model indicate which family it is part of. If it has a
plus ‘+’ symbol at the end, this denotes it has hydraulic functionality.

Noise Levels

This is a quiet, electrically-operated machine. These are the typical noise levels at the operator’s
position:

*1 Tested on concrete floor

IP rating

The IP rating varies from machine to machine – please refer to page 1 of your machine Bolt-On
manual for more information.

Cleaning

When cleaning your MasterMover (including Stainless Steel machines), do not use solvents or
pressurised water*2 as this can damage the machine and the internal components invalidating
your warranty. Instead we recommend to use a damp, non-abrasive cloth or sponge with a mild
detergent or soap. Avoid cleaning pastes and detergents containing chloride.

*2 Only the MT5/400+SS IP55 can be subjected to pressurised water.

6

Controls & Indications

Two button configuration

1

2

3

4

5

6

3

Six button configuration

1

2

7

8

3

4

5

9

10

6

3

1. Steering handles

2. Two speed selector switch (Option): See page 12

3. Forward/reverse throttle and brake lever (referred to as throttle lever)

4. Anti-crush button

5. Warning horn

6. Hydraulic coupling switch: See page 9

7. Dependant on application

8. Dependant on application

9. Dependant on application

10. Dependant on application

Contro ls & I n di c at i o n s

Control Head

The Control Head is the steering wheel of the MasterMover machine. There are two variants:

7

Controls & Indications

Key Switch

The key switch is located on the front or top of the machine. When you
insert the key and turn it ON, the battery discharge indicator will display
the charge level - this confirms that the machine is now “live”.

We supply two keys with the machine. Extra keys are available to order,
please contact your dealer or MasterMover Technical Support.

Note: You can only remove the key in the OFF positon.

Emergency Stop

The Emergency Stop is a red button usually located on the tiller
arm. When the emergency stop button is pressed, it activates a
cut-out for the machine and all controls are disabled. To release
the button, turn the button 90o clockwise and this will activate
the machine again.

Automatic Parking Brake

The machines are equipped with an automatic parking brake - there is
no separate manual brake control. The brake is automatic and releases
when you move the throttle lever. A constant electric current holds the
parking brake OFF while the machine is moving. When it comes to a
complete stop, the brake applies automatically.

Note: If you turn the key switch OFF, or if the battery becomes fully
discharged, the motor stops and the parking brake applies
automatically.

8

Controls & Indications

Anti-Crush Button

At the front centre of the control head is a red Anti­Crush button which overrides the throttle levers when
pressed.

In the unfortunate event of being trapped while the
machine is reversing, this button will activate an
emergency stop and move forward slowly. If pressed
while moving forwards, the machine will perform an
emergency stop and will not move until the throttle
lever has returned to its neutral position first.

Hydraulic Coupling Switch

This activates the hydraulic pump on the machine to either raise/lower the coupling mast or to
clamp/unclamp the coupling, allowing you to connect to the load. See ‘Coupling to the Load’
in your machine Bolt-On manual.

Lower/Clamp

Raise/Unclamp

Warning Horn

Use the horn to give audible warning when you
approach corners or to let other people know that a
moving load is coming.

9

Controls & Indications

Forward/Reverse Throttle and Brake Lever

Forward, reverse and brakes are controlled by the throttle levers. This is a variable speed
control: you can accelerate and decelerate gently.

Using the Throttle:

To push the load away from you, push either lever UP away from you.

To pull the load towards you, press either lever DOWN towards you.

These levers are mechanically linked so you can use either side.

How to Stop:

Release the throttle levers and they spring to a central, neutral position. The motor slows the
load to a stop. When stationary, the parking brake applies automatically.

Battery Discharge Indicator (BDI)

The Battery Discharge Indicator (BDI) shows you the charge level of the battery pack as a
percentage. It will also display any fault code the machine might have (model dependant).

100% charged.

31 –40% charged.

10

Controls & Indications

For those machines with the circular BDI, the following indications
are to be observed when switching on and during use of the
machine:

1. When you first switch the machine ON, all 3 LEDs

illuminate briefly (green, yellow and red) to indicate that
they are all working, then they switch off.

2. Next, the green light shows. The meter displays “Traction

Hours” for a moment, then a number. This number

displayed is the total number of hours that the machine
has been moving.

3. Next, the yellow light shows and after a few moments

switches off. The display shows the battery charge level
and will continue to show this during use.

The yellow light will also show the following Low Battery

Indications:

 Yellow light ON - battery  35%.

 Yellow light FLASHING - battery  25%.
 Yellow light FLASHING and text reading “Low BDI” - battery

 20%. Recharge the battery pack immediately, or the

battery may fail.

4. If the red light is FLASHING then there is a fault and the

display will show a fault code number. If this happens,
report the fault and code to your supervisor.

Additional information:

 Check that the battery pack is well charged before use.

11

Machine Options

Option – flashing safety light and motion

bleeper

Option – two speed selector switch

Option – wireless control handset

Option – lifting and anchoring points

Option – wheel protectors

Option – forward facing LED

Option – headlights

Option – no horn

Option – drive wheel

Option – mast steering lock

Option – roll cage pivot link bar - sunlight

Option – roll cage pivot link bar - universal

Option – XrissXcross roll cage connection

straps

Option – air compressor

Machine Options

12

Option Contents

MasterMover
Model

Option

- flashing safety light

and motion b

leeper

Option

- two s

peed

selector

switch

Option

- lifting and

anchoring

points

Option

- wireless control

handset

Option

- wheel

protectors

Option

- forward

facing LED

Option

- headlights

Option

- no horn

Option - Drive

Wheel

Option

- mast s

teering

lock

Option

- roll c

age

pivot

link

bar

- sunlight

Option

- roll cage

pivot link

bar- universal Option

- XrissX

cross r

oll cage

connection s

traps

Option

- air compressor

Extra g

rip

316 stainless s

teel

316

stainless steel

extra g

rip

SmartMover

SM60+

SM100+

SM100

SM100 TOW

MasterTug

MT200

MT300+

MT400+

MT600+

MT800+

MT1000+

MT1200+

MT1500+

MT2000+

All Terrain

ATP400

ATT400

ATT400+

AT200 TOW

AT300 TOW

Stainless Steel Machines

SM60+ SS

SM100+ SS

MT5/400+ SS
IP44 & IP55

MH400+ SS
IP44

MT20 SS IP44

MasterPusher

MP400

Trailer Moving System

TMS

MasterHandler

GBM16

GBM20

MH400+

MH TOW

MasterTug (pre 2014)

MT20/1500
extended body

MT30/2000+
PAS

Machine Options

13

Batteries

IMPORTANT: BATTERY LEVELS

Lead Acid and Lithium batteries: If the battery indicator shows 30% or less
stop using the machine and recharge as soon as possible, otherwise the
machine may stall while connected to a load. Do not leave a battery fully
discharged. This can damage the battery, impair performance and shorten its
life.

Batteries

Battery Care & Life

Lead Acid - Sealed and Vented

To prolong battery life of your machine, read this carefully:

 For the first 15 charges, discharge the battery until the meter shows the remaining

charge as BDI = 30%, but not lower.

Note: It is very important that you follow this procedure for the first charge cycles on the
battery; otherwise the battery life can be severely affected. After these initial charges, we
recommend you charge when the BDI shows 30-50%.

 Always recharge the battery to 100% regardless of the current battery charge level.

Lithium

To prolong battery life of your machine, read this carefully:

 Unlike Lead-Acid, Lithium batteries are designed to be regularly charged for short periods

of time, a charge pattern often referred to as ‘opportunity charging’.

 It does not need to be fully recharged every time. There is no minimum charge time

required.

 30% capacity can be returned to the battery in 30mins. Full charge in 1.5 hours.
 The battery does not give off gas when on charge, therefore the charger can be mounted

wherever is convenient.

 The battery must receive a full charge every three months. This is true whether the

machine has been used during this time or not. Failure to do this may lead to irreparable
damage to the battery.

Additional Information:

 Machine batteries are consumable items and have a certain life. They will need replacing

from time to time.

 You must only fit a new battery pack that is approved by MasterMover or by your local

14

service partner. Warranty restrictions apply.

Wear suitable hand and eye protection when you change batteries. Battery acid is
poisonous and corrosive should it accidently leak.

Keep the top of the battery clean and dry.

Switch off the charger before connecting or disconnecting the battery.

Check that the battery terminal connections are tight, using insulated tools. Keep
terminals clean and greased with petroleum jelly or light/medium grease.

When changing batteries, take proper care and use correct safety procedures.
Batteries are very heavy and can be dangerous to handle.

Charge the battery when the BDI shows between 30-50% charge.

Only use the charger supplied by MasterMover. An incorrect charger can damage the
batteries and invalidate the warranty.

Always store the machine at full charge to avoid degradation of the battery.
When charging always recharge to 100%.

Do not discharge the battery below 30%, or battery life will deteriorate and it may fail
completely. This is not covered by warranty. Recharge immediately.

Do not put metal objects on top of the battery. Beware of metal tools and jewellery.

Do not allow corrosion around terminals. Clean and re-grease.

Do not store the battery below 0oC.

Battery Do’s

Batteries

Battery Don’ts

15

Batteries

Battery Safety Labels

On the machine, regardless of battery option, the power pack information and safety labels will
either be mounted on top of the battery cover or on the battery itself.

Interchangeable Battery Pack

The interchangeable battery pack means you can have any number spare for your machine,
some on charge whilst one is in use. As the recharge time is typically 6-7 hours, by changing the
battery pack you can maintain high productivity.

Fixed battery setups and internal chargers are also available.

Disposing of Used Batteries or Packs

If a MasterMover representative replaces the batteries, they will remove the old batteries and
dispose of them correctly.

If you replace batteries, then please ensure that you dispose of them correctly according to local
rules and regulations.

16

Charging

CAUTION: CHARGER INSTRUCTIONS

Failure to follow the above instructions will result in the charger not resetting
– this can create problems with future battery charging.

Charging

Charging with the External Charger

1. Take the machine to the recharging bay. Switch the machine

OFF and remove the key.

2. Make sure the charger is switched OFF.

3. Locate the battery and pull out the machine plug from the

battery pack connector (some models may have the plug in a
separate compartment on the outside of the machine).

4. Push the charger plug firmly into the battery pack connector.

5. Switch the charger ON.

6. Check that the charger indicator light shows that it is ON.

7. Leave it on charge until the charger indicator shows “Full” - this

could take several hours. The length of time depends on the
model of your machine, the type of charger, the battery pack
capacity and the level of discharge when you start charging.

Note: Following the above procedure will prolong the battery life.

8. Switch the charger OFF and unplug the charger connector from the battery pack.

9. Make sure the machine is switched off and then plug the machine connector into the

battery pack.

10. Close the compartment (where applicable). You can now resume normal use.

Charging with the Internal Charger

1. Take the machine to where there is a convenient mains socket. Switch the machine OFF

before charging and remove the key.

2. Locate the mains plug and extend the mains lead, connect it to a mains supply and switch

ON.

3. Check that the charger indicator light(s) show that it is ON. Leave it on charge until the

charger indicator shows “Full” - this could take several hours. .The length of time depends on
the model of your machine, the type of charger, the battery pack capacity and the level of
discharge when you start charging.

Note: Following the above procedure will prolong the battery life. Always charge with the
battery lid open.

4. Switch the mains supply OFF, unplug the mains lead and reverse the process given in point 2,

making sure the machine is switched OFF.

5. Put the cables carefully inside the machine, so that they will not be trapped.

6. You can now resume normal use.

17

Charging

INDICATOR LIGHTS

CHARGE SITUATION

Red LED Flashing

x2

Battery charger set to charge vented batteries
(twice flashing)

Green LED
Flashing

x2

Battery charger set to charge GEL and/or AGM batteries
(twice flashing)

Red LED on

Charging – charge level low

Yellow LED on

Charging – charge level high

Green LED on

Fully charged - ready to use

Yellow LED
flashing

Battery not connected/Unsuitable battery/Output short
circuit

Red LED flashing

Safety timer exceeded / Internal short circuit

Charger – internal – 3A 24V

– 110V-240V

Charger – external – 5A 24V

– 85V-265V

Charger – external – 10A 24V

– 110V-240V

Charger – external – 15A 24V

– 85V-265V

Charger – internal – 20A 24V

– 110V-240V

Charger – external – 30A 24V

– 110V-240V

Charger Indicator Lights

 Charger – internal – 3A 24V – 110V-240V
 Charger – external – 5A 24V – 85V-265V
 Charger – external – 5A 48V – 115V
 Charger – external – 5A 48V – 230V
 Charger – internal – 10A 24V – 110V-240V
 Charger – external – 10A 24V – 110V-240V
 Charger – external – 15A 24V 85V-265V
 Charger – internal – 20A 24V – 110V-240V
 Charger – external – 20A 24V – 110V-240V
 Charger – external – 30A 24V – 110V-240V

The charger has red, yellow and green indicator lights, which show you the charging situation as
follows:

18

Charging

INDICATOR LIGHTS

CHARGE SITUATION

Yellow ‘Bulk’ and

Red ‘Charge’ LED
Alternate Flashing

Soft Start – battery voltage is between 15V and 21V. The
charger uses small current to charge battery in order to
extend battery lifetime

Red ‘Charge’ LED

on

Battery being charged to 80% capacity

Red ‘Charge’ LED
quick blinking

Battery being charged to maximum capacity

Green LED on

Fully charged. The charger can now be disconnected from
the battery or the battery remains at float-charge mode

Red ‘Charge’ LED
blinking

x1

Dead battery or battery has been deeply discharged
(one steady flash)

x2

Battery voltage is too high, or wrong battery is connected
(twice flashing)

x5

Charger temperature is too high to charge
(five recurrent flashes)

 Charger – internal - 12.5A 24V – 110V-240V
 Charger – external -12.5A 24V – 110V-240V

The charger has red, yellow and green indicator lights

next to the words, ‘Mains, Bulk, Full and Charge’,

which show you the charging situation as follows:

19

Machine Checks

WARNING: CHECKING THE MACHINE

Ensure the machine is situated in a safe place before you carry out the
following checks.

Machine Checks

Pre-Shift Checks

 Check the battery display indicator (BDI) for sufficient charge level.
 Check for leaks.
 Check that the machine is fully intact and that there is no visible damage to the:

- Control head or controls

- Bodywork

- Coupling

- Drive or castor wheels

Weekly Checks

 Clean dirt or grease off the machine.
 Check that the coupling fixing bolts and nuts are tight.
 Check the coupling surfaces for unusual wear, cracks or damage.
 Check coupling clamps move freely and clamp firmly on the load.
 Check that the anti-crush and emergency stop buttons work correctly.
 Check that the key switch isolates the machine. Make sure none of the controls work when

switched off.

 Check the battery cables, connectors, charger and protective outer wrapping for damage or

wear. If they are damaged do not use your machine.

Monthly Checks

Check that the terminals of the battery pack connectors are free from corrosion. If necessary,
clean the terminals and apply a small amount of light grease or petroleum jelly.

Note: Identification of any of the above should be reported to your line manager.

20

Training & Servicing

Training & Servicing

Training

In the interests of safety, we strongly recommend that all operators of MasterMover machines
are trained by MasterMover approved trainers.

The section “Operating the Machine” in your machine Bolt-On manual gives an overview of the
training and is included for reference to make sure that users are following correct operational
procedures.

Typically we train up to six people at a time, normally when we deliver and commission the
machine.

Training includes:

 An overview of the machines key safety and operational features.
 How to operate the machine safely, with or without a load attached.
 How to couple/uncouple the machine to the load.
 The limitations of the machine.
 A brief guide to keeping your machine operational and what to do in the case of a

machine breakdown.

If learners cannot perform any of the required tasks safely and correctly, the MasterMover trainer
will give feedback and re-train as required.

Training is usually provided to small groups and can be provided to new staff members upon
request.

To maintain safe practices we recommend that training is refreshed every 2 years by a
MasterMover trainer. For further details of training and availability, please contact MasterMover
or your supplier.

Regular Service

The machine needs to be serviced regularly; as a minimum we recommend this needs to be done
every 6 months. Different levels of service contract are available depending on your needs.
Extended warranty and consumable packs are available on request.

Planned preventative maintenance needs to be done by a MasterMover service engineer or an
approved service partner. For details contact your supplier or MasterMover Customer Service
(details on page 22).

21

Training & Servicing

Service:

[phone]

[e-mail]

Sales:

[phone]

[e-mail]

Sales & Service Contacts

For Technical Support, please contact your supplier in the first instance. Details of this can be
found on the machine or on the front of your machine pack. If you still require further help,
please contact:

Find the model number/type and serial number

In order to assist you, we will ask for the model type and serial number – this can be found on
the CE Identification plate. The ID plate shows you:

 CE mark.
 Manufacturer's name, address, telephone and fax numbers.
 Model and serial number.
 Build year of manufacture.
 Patent Number.
 Weight of the machine with battery pack.
 Max Push/Pull: the maximum pushing or pulling force in Newtons. (1000 Newtons

≈ 100kg force).

 Power: the input power of the motor in kW.
 Voltage of the battery pack.

For more information on where to locate the CE ID plate please see the Appendix in your machine
Bolt-On manual.

Warranty

All MasterMover machines carry a full 12-month manufacturer’s warranty. This excludes the
following:

 Failure caused by non-compliance with manufacturer’s instructions.
 Damage caused by misuse, accidents or collision with other objects.
 Fitting or use of non-MasterMover parts.
 Tampering with the machine.

For all warranty information, please refer to section 9.2(b) of your ‘Terms and Conditions of Sale’
booklet.

Note: We strongly recommend that the machine be serviced by MasterMover or an approved
service partner. However if it is serviced by someone suitably qualified and using approved
components, then the warranty remains.

Evidence of any work carried out on the machine will need to be provided when making a
warranty claim. When making a claim, please ensure you have the serial number of the machine.

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FAQs and Troubleshooting

FAQs and Troubleshooting

How do I charge the machine?

Please see page 17 of this manual for further details.

How do I know when the machine is fully charged?

This will depend on your charger – please see the Charging section of this manual for more
information (page 17).

How long will charging take?

This is highly dependent on the type and size of the battery, as well as how discharged it is. An
average recharge will take roughly 6-7 hours. With the exception of lithium batteries, we always
recommend to recharge the battery to 100% regardless of the current battery charge level.

How long does a fully charged battery last?

This is highly dependent on a number of factors, including the type and size of the battery, weight
and duration of the load being moved, slopes, number of stop/starts and floor condition. During
the initial evaluation and discussions with you, we will discuss the working environment and a
suitable battery will be chosen accordingly.

How do I remove the interchangeable battery?

The batteries are very heavy and with the exception of the SmartMover, will need an overhead
crane to lift them out of the machine. Detach any connected charger and machine plugs. Remove
the batteries with the lifting hooks.

How often should the machine be serviced?

We recommend the machine should be serviced every 6 months – please see page 21 for more
information.

What should I do if I am not using the machine for a long period of time?

 Store the machine at full charge and disconnect the battery.
 Clean the machine beforehand to avoid excessive corrosion (see page 6).
 Ensure the key is stored in a secure location.

The machine is losing traction and the drive wheel is spinning

 Ensure the floor is clean, tidy and dry, free from oils and other lubricants.
 If using the machine over uneven floors and you have a hydraulic mast, ensure it is

adjusted accordingly to maintain maximum traction.

 Check for excessive wear and damage to the drive wheel/s.

How fast does the machine move?

This is set in the factory to 3kph (5kph for the SmartMover) but can be altered by your approved
service provider or dealer. Speed is also dependent on whether your machine has the two speed
selector switch option and whether it is set to hare (fast) or tortoise (slow) speed setting. If you do
have this option, the speeds given above are for the hare setting.

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FAQs and Troubleshooting

What is the maximum load weight I can move?

This is given on page 1 in your machine Bolt-On manual however it will be limited by
environmental factors such as slopes, floor conditions, rolling resistance etc. This is discussed
during your initial evaluation and the correct machine will be chosen for your load.

What is the maximum coupling height?

Please refer to the ‘Machine Dimensions, Layout and Weight’ section in your machine Bolt-On
manual.

Who do I contact for spare parts / technical details / breakdowns / further problems?

Please contact your approved service provider or dealer.

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