Master Lock XR20 User Manual

XR20
User’s Guide
Silencing an Alarm
All/Perimeter and Home/Away Systems
While the alarm bell or siren is sounding, enter your user code. The keypad displays DISARM SILENCE.
Area Systems
While the alarm bell or siren is sounding, enter your user code. The system silences the alarm bell or siren.
What to do when a trouble tone is sounding
You can silence the trouble tone by pressing any one of the top row Select keys. This only silences the keypad and does not correct the condition that originally caused the problem.
Copyright © 1999 - 2002 Digital Monitoring Products, Inc.
Information furnished by DMP is believed to be accurate and reliable.
This information is subject to change without notice.
Security Command® User's Guide
XR20 Command ProcessorTM Panels
Table of Contents
Section Page Section Page
About Your Security System ........................................ 1
The Security Command Keypad ................................... 2
Special Security Command Messages ........................... 3
Special Security Command Tones ................................ 3
Understanding Security System Terms.......................... 4
How your System Operates ......................................... 6
Area System Arming .................................................. 7
Area System Disarming .............................................. 8
All/Perimeter System Arming ...................................... 9
All/Perimeter System Disarming ................................ 10
Home/Away System Arming ...................................... 11
Home/Away System Disarming .................................. 12
Security Command User Menu ................................... 13
User Check-in .......................................................... 14
Zone Activity Check .................................................. 14
Sensor Reset .......................................................... 15
Outputs On Off ....................................................... 15
Bypass Zones .......................................................... 16
Zone Monitor ........................................................... 16
System Test ............................................................ 17
User Codes ............................................................. 18
Ambush Codes ........................................................ 20
Schedules ............................................................... 20
Extended Schedules ................................................. 21
Date and Time......................................................... 21
Display Events ......................................................... 22
Zone Activity Check Event Display ............................... 22
Zone Bypass Event Displays ....................................... 23
Zone Event Displays ................................................. 23
Arming and Disarming Event Displays ......................... 24
User Check-in Event Displays ..................................... 24
User Code Change Event Displays .............................. 25
Supervisory Event Displays ........................................ 25
System Monitor Event Displays .................................. 26
Service Request? ..................................................... 26
System Setup .......................................................... 27
Protection Areas ...................................................... 27
Outputs .................................................................. 27
User Codes ............................................................. 28
Easy Entry™ User's Guide.......................................... 30
FA113 User's Guide .................................................. 32
Pager Direct™ User's Guide ....................................... 33
PhoneAccess™ User's Guide ...................................... 35
895 Voice Module..................................................... 36
Common Keypad Displays ......................................... 37
Emergency Evacuation Plans
The National Fire Protection Association recommends that you establish an emergency evacuation plan to safeguard lives in the event of a fire or other emergency. Use the following steps as a guide.
Draw a floorplan of your home or business
On a clean sheet of paper, draw the walls, windows, doors, and stairs. Also draw any obstacles that a person may encounter while exiting the building such as large furniture or appliances.
Develop escape routes
Determine at least two routes the occupants in each room can take to safely escape. One route can be the most obvious such as the door. Another can be through a window that can be easily opened. If the window is high off the ground, an escape ladder should be provided. Draw arrows on the floorplan to show escape routes from each room.
Decide where to meet
Prearrange a meeting place outside and away from where emergency personnel are likely to be working. A neighbor's house or across the street in the front of the house are good locations. Always perform a head count to make sure all occupants safely exited. NEVER ENTER A BURNING BUILDING. If the head count shows one or more persons missing, give this information immediately to the authorities. Never enter a building to look for someone.
Practice your escape plans
Devising an escape plan is only the beginning, before the plan can be effective everyone should practice the escape routes from each room.
First Floor Second Floor
Fire Escape
Window Ladder
Building Front Building Back
Early detection
The best way to survive a fire or other emergency is to get out early. The installation of a fire alarm system, with smoke and carbon monoxide detectors in each room, can greatly decrease your risk of injury or loss.
ii
Introduction

About Your Security System

Your Security Command system has been designed with your safety and comfort in mind. It uses the latest in computer technology to create the most user friendly security and fire system on the market today.
The system combines ease of use with a simple to understand Security Command keypad display to offer the full range of features requested by today’s security system owners. Security Command can protect both the interior and perimeter of your home or business while you are away or just the perimeter when you are inside giving you a wall of security and peace of mind.
You can turn portions of your protection on or off at any time by pressing a few buttons. You can add, delete, and change personal user codes at any time or check the status of all protection devices in the system.
Parts of the System
There are two main parts to the Security Command system: the Security Command keypad and the keypad User Menu.
Security Command keypad
This is the device we have placed at certain locations throughout the premises that allows you to turn the system’s protection on and off using your personal user code number.
Keypad User Menu
The keypad also supplies a User Menu containing all of the functions you need to fully operate your system, such as the ability to change a personal user code number.
A Note About False Alarms
One of the most important concerns facing the security industry today is false alarms. The accidental dispatching of police and fire agencies places others in jeopardy by limiting the response capability of those emergency service units.
As part of our commitment to reducing false alarms, we would like to encourage you to read this guide thoroughly. All the information contained here can help you quickly, and comfortably, learn the operation of the Security Command system. If you have any additional questions, or feel that you need more training, please do not hesitate to contact us.
Test Your System Weekly
It is recommended that you test the burglary portion of your system at least once each week. Testing should involve an active test of all doors, windows, and motion detectors connected to your system. If your system also has fire protection, call the service department to find out how this portion of your system should be tested.
Refer to the System Test section of this guide for instructions on testing the burglary portion of your system.
XR20 Introduction 1

The Security Command Keypad

A BC D E F G H I
JK L
VW XMNO P Q R ST U
Y
Z
COMMAND
90
1234 5678
POWER
JONES RESIDENCE FR I 2 : 51 AM
ARMED
Your system may have one or more easy-to-use Security Command keypads (16- or 32-character) that allow you to properly operate the system. The illustration and descriptions below highlight some of the keypad features.
Data Entry keys
These keys allow you to enter your user code when arming or disarming, and enter other information into the system.
Back Arrow key
The Back Arrow key is used to go back through the keypad displays while operating your system. You can press the Back Arrow key to
32-Character Keypad
AC
LED
ARMED
LED
Lighted display
Select keys
Data Entry keys
COMMAND key
Back Arrow key
16-Character Keypad
Lighted display
Select keys
AC LED
1234
A B C
567
90
YZ
GHI JKL
DEF
STUPQRMNO
8
COMMAND
VWX
POWER
Data Entry keys
COMMAND key
Back Arrow key
Select keys
There are four keys under the display called the Select keys. These keys are one of the features that make your system so easy to operate. They allow you to choose what to do by pressing the Select key under choices being shown in the display.
2 XR20 Introduction
back up through the list of functions in the User Menu or to make a correction by erasing the last character you entered.
COMMAND key
The COMMAND key allows you to advance through the keypad displays or User Menu or complete a data entry function.
AC LED
This LED remains on steady as long as your system is connected to the AC power supply. Should there be an interruption, the LED turns off and the system's backup battery maintains normal operation for a time allowing you to contact our service department.
ARMED LED
This LED is ON steady anytime burglary protection is armed and OFF when ALL areas are disarmed.
32-Character Keypad User Options Menu
Press and hold the Back Arrow and COMMAND keys for about two seconds. The keypad display shows SET BRIGHTNESS. Use the left Select key to lower the display brightness. Use the right Select key to increase the display brightness. Press COMMAND.
At SET TONE, use the left Select key to lower the keypad tone. Use the right Select key to raise the keypad tone. Press COMMAND.
At SET VOLUME LEVEL, use the left Select key to lower the keypad volume. Use the right Select key to raise the keypad volume. Press the Back Arrow key to exit out of the User Options.

Special Security Command Messages

As you use your system, you will occasionally see a keypad display that asks you to enter a user code or describes a condition on the system. Below are some examples of the displays you will see.
ALARM
A 24-hour zone, such as a fire or panic zone, or an armed burglary zone has been faulted. Your system may sound bells or sirens.
ALARM CANCELLED
This message displays when an authorized user has cancelled an alarm condition by entering a valid user code and an “Alarm Cancelled” report was sent to the central station.
TROUBLE
There is a problem with a protection device or system component. This display is accompanied by a description of the problem.
ENTER CODE
The system requires you to enter a personal user code. User codes can be required for turning your system on (arming), turning your system off (disarming), and performing many other system options.
As you enter your user code, the keypad display shows an asterisk (*) in place of each digit pressed. This prevents others from seeing your user code on the display as it is entered. TRY AGAIN
The user code entered is not recognized by the system. Check the user code and try again.
INVALID CODE
The user code you have entered is considered invalid by the system.
SYSTEM TROUBLE or SERVICE REQUIRED
There is an electronic failure in your system. Contact the service department as soon as possible.

Special Security Command Tones

Your keypad also contains a small speaker that allows it to alert you to events as they occur on your system. Below are brief descriptions of the different tones you will hear from the keypad:
Fire alert: Your keypad may sound a fire tone to alert persons in the vicinity to the alarm condition. This is in addition to the bell output from the alarm panel.
Burglary alert: Your keypad may sound a burglary tone to alert persons in the vicinity to the alarm condition. This is in addition to the bell output from the alarm panel.
Key press tone: A short beep as you press a key on the keypad.
Prewarn tone: A continuous pulsed tone that sounds when you open
an entry delay door on a system that is armed (turned on) reminding you to disarm the burglary protection.
Monitor tone: A short tone that sounds for one second whenever a door or window is opened while you are using the zone monitor function from the User Menu. See Zone Monitor.
Trouble tone: A steady tone indicating a trouble condition on your system. Press a Select key to silence the trouble tone.
Zone Activity Check tone: A steady tone indicating no zone activity has occurred on your system within the programmed period of time. Press any key to silence the tone.
What to do when the trouble tone is sounding
You can silence the trouble tone by pressing any one of the top row Select keys. This only silences the keypad and does not correct the condition that originally caused the problem.
XR20 Introduction 3

Understanding Security System Terms

Throughout this guide, and in some displays on your keypad, you will see certain words or phrases that might be unfamiliar. Although every effort has been made to use terms that are commonly known, there are some for which there was no acceptable substitute.
Below are some terms you will see here and on the keypad display.
Arming
This is the term used for turning on the burglary protection in one or more areas of the system. Your system may require you to enter a user code. When armed, the system is able to sound alarm bells or sirens and, if monitored, send alarm reports to a central station when a burglary zone is faulted.
Fire, panic, and other 24-hour devices are always turned on and do not need to be armed.
Disarming
This means turning off one or more areas of the system. When disarmed, the system does NOT sound alarms or send alarm reports to a central station when a burglary zone is faulted.
Zone
A zone refers to a group of one or more protected openings or protection devices assigned the same zone number. Each door or window, motion detector, smoke detector, or other device has a zone number and a name.
Often, similar devices in the same general area will share the same zone. For example, the windows on the east side of the premises can all be grouped together in a zone named E. WINDOWS.
Entry or Exit Zone
Almost all systems have one or more doors through which you can enter or exit the premises. These doors are programmed with a delay time to allow you to enter or exit while the system is armed without setting off the alarm.
When you arm the system, activity on all burglary zones is ignored until the programmed exit delay time expires. Once that time has expired and the system is fully armed, opening the door causes the panel to start the entry delay time. During the entry delay time, you must enter a valid user code to disarm the system or an alarm will occur.
Instant Zone
Exterior windows and non-entry doors, or interior protection devices, are typically not programmed with delay times. If these zones are faulted while the system is armed, an alarm occurs instantly.
24-Hour Zone
A 24-hour zone is never assigned to an area and is not turned on or off by arming or disarming your system. Some examples of 24-hour zones are fire zones, panic zones, and temperature control zones.
Areas
An area is made up of burglary zones that can be armed or disarmed together. The Perimeter area, for example, consists of all the doors and windows on the outside of the building. When you arm the Perimeter, these zones sound an alarm if tripped.
4 XR20 Introduction
Central Station Monitoring
Your system can also be programmed to automatically send alarm, trouble, and arming and disarming reports to a central station. Operators at the central station can then dispatch the appropriate authorities or contact you with the specific event information.
Status
Status is a feature that automatically displays the armed or disarmed status of your system on the Security Command keypads. Alarm or trouble conditions on a zone or a system monitor such as AC or battery trouble can also be displayed. There are two types of status information available: Armed Status and Status List.
Armed Status
With Armed Status, the keypad displays the current armed condition of areas within your security system.
The keypad displays When
PERIMETER ON The perimeter areas are on
ALL SYSTEM ON All areas are on
PERIM/INT ON The perimeter and interior areas are on
but the bedroom area is off
Also, for keypads that include an Armed LED, the Armed LED is ON steady anytime a burglary protection area is armed and OFF when ALL areas are disarmed.
XR20 Introduction 5
Status List
The keypad Status List displays any alarm or trouble condition on a zone and any trouble condition that occurs with the AC power or battery power. If your system contains any Panic zones, these are not displayed on the keypad for security reasons.
If an alarm occurs on a non-fire, 24-hour zone or a system monitor, it remains in the Status List until it restores. If one or more armed burglary zones trips, the last one to trip remains in the Status List. The burglary zone alarm remains in the Status List for several minutes or until it is cleared by disarming the system.
Zone Status
To display the status of a particular zone, enter the zone number followed by the COMMAND key when the keypad is displaying the Status List.
Exit Error
This is an automatic function of the panel that prevents an alarm from occurring if an exit door does not close all the way after the system has been armed. Here is how it works:
You close all doors and windows, arm the system, and then leave by the front door. You close the door but it does not latch causing the front door zone to show as an open to the system. After the exit delay time expires the system attempts to arm the front door zone but recognizes the open condition. Instead of sending an alarm report to the central station, the system sends an Exit Error report and force arms the door. (If the door closes at a later time it will be included back into the system.) The system sounds the sirens for 15 seconds to alert you of the condition and allow you to close the door.
The Exit Error feature allows the central station to acknowledge the arming error without dispatching the police on a false alarm.

How your System Operates

Your system has been programmed to operate in one of three modes: Area Arming, All/Perimeter, or Home/Sleep/Away.
• Area Arming - Your burglary protection is divided into up to four areas. Each area can have a custom name, be turned on or off independently of other areas, and limit access to only those users with the proper authority.
• All/Perimeter - Your burglary protection is divided into two areas: Interior and Perimeter. You can turn on the just the Perimeter protection while inside for security or turn on both as you leave.
• Home/Sleep/Away - Your burglary protection is divided into three areas: Interior, Perimeter, and Bedrooms. You can turn on the Perimeter, Perimeter and Interior, or all three areas separately.
Regardless of which mode has been programmed, much of the operation is similar. Throughout this guide, any differences between the systems are noted for your convenience.
Arming Functions
After making your arming selection, the keypad displays any zones that are currently bypassed. These zones remain bypassed until the system is armed and then disarmed. Any 24-hour zones in a bad condition are also displayed.
During arming, the system verifies that all doors, windows, and other protection devices to be armed are in normal condition. If everything is normal, the system arms. If there is a problem on one or more burglary zones the keypad displays the problem and allows you to bypass those zones.
If the problem can be corrected by closing a door or window, do not bypass the zone. Instead, correct the problem and try arming again. If the problem cannot be corrected, you can bypass the zone or wait until the zone can be repaired by a service technician. A bypassed zone is ignored by the system during the armed period.
In some cases, you might see the keypad display FRONT DOOR — FAULT. The keypad may then display PRIORITY ZONE which is a zone that cannot be bypassed. The problem on the zone must be corrected before the system can be armed.
Armed Message: After all bypassing is completed or zone faults corrected, the areas you selected are armed. The keypad briefly displays ALL SYSTEM ON if all areas in the system are arming and PERIMETER ON or PERIM/INT ON if only selected areas are arming. The keypad then displays the exit delay as it counts down. Zones are not armed until the exit delay time expires.
If your system uses a keyswitch to arm an area, the exit delay time is NOT shown on the keypad display.
DIALING . . . Message: If your system is monitored, it may be programmed to wait for the arming report to be sent to the central station before displaying the armed message. (See Arming Report below.) This is to verify your phone lines are working properly.
While the system is waiting, the display reads DIALING.... If the
report is received, the keypad buzzes for one second and displays the armed message. If the report is not received, the keypad displays LOCAL ALARM ONLY before displaying the armed message.
Arming Report: Your system can be programmed to send arming or zone bypass reports to a central station. This feature is optional and can be programmed for you at any time.
6 XR20 Introduction

Area System Arming

Area Assignment: Your security system has been programmed into separate areas. The number of areas and their names are listed in the back of this guide.
Arming or Disarming: You can arm and disarm all areas at one time or each area individually. You can only arm or disarm areas authorized for your user code.
All or Selective Arming: After entering your user code, the system allows you to arm either all of the areas to which you have access or one or more selected areas. If you choose to arm all areas, the system begins verifying that all zones in those areas are in a good condition. If you choose to arm selected areas, the system prompts you to choose the areas you want to arm.
Arming the System
1. Press the COMMAND key until ARM DISARM displays.
2. Select ARM to turn on all protection.
3. Enter your user code if required. The display reads ALL? NO YES.
4. Select NO to arm only selected areas. Go to step 5.
Select YES to arm all areas authorized for your user code. Go to step 6.
5. If NO is selected in step 4, the display begins to list each area to which you have access followed by NO YES.
Example: OFFICE NO YES.
5a. Select YES for each area you want to arm.
5b. Select NO for each area you do NOT want to arm.
Note: You can also just press the area numbers you want to arm while at the ALL? NO YES display. This changes the display to AREAS:. The numbers you select appear in the display. For example: AREAS: 2 4. Press COMMAND when done.
6. The system displays any zones that have been bypassed prior to arming and any bad 24 hour zones. No action is required.
7. At this point you can force arm or bypass any bad zones. A zone that is force armed will be restored into the system if it later returns to normal. A zone that is bypassed will remain bypassed until the system is disarmed. See steps 7a through 7d.
7a. If a problem exists on any zones, the zone name and
problem are shown followed by: OKAY BYPASS STOP.
7b. Select OKAY to force arm the zone(s) before arming.
7c. Select BYPASS to bypass the zone(s) before arming.
7d. Select STOP to stop the system from arming. Correct the
zone problem(s) and return to step 1.
8. The display reads SYSTEM ON if at least one area in the system is armed, and ALL SYSTEM ON if all areas in the system are armed.
9. The keypad then displays the exit time in seconds and counts down the remaining time: EXIT: # # (# # = seconds remaining). The exit zones arm when the delay time expires.
XR20 Arming and Disarming 7

Area System Disarming

Disarming: While the system is armed, you can only enter the premises through an exit/entry delay door without causing an alarm. After opening the door, the Security Command keypad sounds a prewarn tone to remind you to disarm the system. You must disarm the system before the delay time expires or an alarm will occur.
During the prewarn tone, the keypad displays ENTER CODE: Enter your user code to disarm the system. Only those areas authorized for your user code will disarm.
All or Selective Arming: After entering your user code, the system allows you to disarm either all of the areas to which you have access or just selected areas. If you choose to disarm all areas, the system automatically disarms them. If you choose to disarm selected areas, the names of those areas will be displayed on the keypad.
Alarm Display: After disarming, the keypad displays any zones that went into alarm or any communication problems that occurred during the armed period. All burglary zones are then disarmed and any bypassed zones are automatically reset.
Disarmed Message: The keypad displays ALL SYSTEM OFF after the system disarms.
Central Station Report: A report of the disarming can be sent to the central station. If your system does not have this feature, it can be programmed for you at any time.
Disarming an Area System
1. Press the COMMAND key until ARM DISARM is displayed. During
entry delay this process starts at step 3 below.
2. Select DISARM to disarm areas.
3. The keypad displays ENTER CODE: . Enter your user code. The keypad displays ALL? NO YES.
4. Select YES to disarm all areas authorized for your user code.
4a. Select NO to disarm only certain areas individually. The keypad then displays the name of each area authorized for your code followed by the NO YES display.
4b. Choose YES to disarm the area displayed.
4c. Choose NO to not disarm and to display the next area.
Note: You can also just press the area numbers you want to disarm while at the ALL? NO YES display. This changes the display to AREAS: . The area numbers you select appear in the display. For example: AREAS: 2 4.
To remove an area number from the display, press its corresponding number on the keypad.
Press COMMAND when done.
5. After all areas have been displayed, any alarms or communication problems that occurred during the armed period are shown.
6. If all areas have been disarmed, the keypad displays ALL SYSTEM OFF.
8 XR20 Arming and Disarming

All/Perimeter System Arming

Area Assignment: Your security system is divided into two separate areas. Motion detectors, inside doors, and other interior protection devices are assigned to the Interior area while windows and exterior doors are assigned to the Perimeter area.
Perimeter or All: When arming an All/Perimeter system, the keypad displays PERIM ALL. If you select ALL, you arm both the Perimeter and the Interior of the system. You will want to arm both of these areas when leaving with nobody left inside. Selecting PERIM arms only the Perimeter of the system. Perimeter arming is for when you are staying inside but want the comfort of knowing the exterior doors and windows are armed. Perimeter arming allows you to move freely about inside without setting off any interior alarms.
System Ready/System Not Ready Keypad Displays
When all zones in the system are in a normal condition, the keypad displays SYSTEM READY. If there are one or more zones that are not in a normal condition, the keypad displays SYSTEM NOT READY. Pressing any top row Select key during this display shows the zone name allowing you to investigate the problem.
Instant Arming
Instant: During the exit delay time, you can cancel the exit and entry delays and cause all zones to be instant zones. Press the far right select key under INSTNT while the exit delay is displayed. This immediately arms the exit zones. However, no entry delay is provided and an alarm will occur should an entry door be opened.
Arming an All/Perimeter System
1. Enter your code. The keypad displays PERIM ALL.
2. Select PERIM to arm the Perimeter area only.
3. Select ALL to arm both the Perimeter and Interior areas.
4. The keypad displays any bypassed zones and 24-hour zones that
are in a bad condition. No action is required by you.
5. At this point you can force arm or bypass any bad zones. A zone
that is force armed will be restored into the system if it later returns to normal. A bypassed zone remain bypassed until the system is disarmed. See steps 5a through 5d.
5a. If a problem exists on any zones, the zone name and
problem are shown followed by: OKAY BYPASS STOP.
5b. Select OKAY to force arm the zone(s) before arming.
5c. Select BYPASS to bypass the zone(s) before arming.
5d. Select STOP to stop the system from arming. Correct the
zone problem(s) and return to step 1.
6. The keypad displays PERIMETER ON if only the perimeter is
being armed and ALL SYSTEM ON if both the perimeter and interior are being armed.
7. The keypad next displays EXIT: ## INSTNT and begins to count
down the number of seconds remaining for you to exit. When the delay expires, all zones are armed.
8. You can select INSTNT while EXIT: ## INSTNT is displayed to
immediately arm all zones and make them instant. The keypad displays INSTANT.
9. When the system is fully armed, the keypad displays PERIMETER
ON for perimeter arming and ALL SYSTEM ON for perimeter
XR20 Arming and Disarming 9

All/Perimeter System Disarming

Disarming: While the system is armed, you can only enter the premises through an entry/exit delay door without causing an alarm. After opening the door, the Security Command keypad sounds a prewarn tone to remind you to disarm the system. You must disarm the system before the prewarn tone expires or an alarm on the door zone will occur.
During the prewarn tone, the keypad displays ENTER CODE:. Enter your user code to disarm the system.
Alarm Display: After disarming, the keypad displays any zones that tripped or any transmission problems that occurred during the armed period. All burglary zones are then disarmed and any bypassed zones are automatically reset.
Disarmed Message: The keypad displays ALL SYSTEM OFF after the system disarms.
Central Station Report: A report of the system disarming can be transmitted to the central station. This is optional and can be programmed for you at any time.
Disarming an All/Perimeter System
1. During the entry delay time, the keypad displays ENTER CODE:.
Enter your user code.
2. The keypad displays any zones that went into alarm and any communication problems that occurred during the armed period.
3. The keypad next displays ALL SYSTEM OFF to confirm the system is disarmed.
Disarming During an Alarm
1. While the alarm bell or siren is sounding, enter your user code.
The keypad displays DISARM SILENCE.
2. Press the Select key under DISARM to disarm the system and
silence the alarm.
The keypad next displays ALL SYSTEM OFF to confirm the system is disarmed.
3. Press the Select key under SILENCE to stop the bell or siren but
NOT disarm the system.
If you do not press any Select key, or you press the COMMAND key, the system will automatically disarm and silence the alarm.
Note: If your system is programmed to send an Abort (alarm cancel) report to the central station, selecting DISARM will send this report to the central station. Be sure that you want the alarm message to be cancelled BEFORE deciding to disarm the system. If you do not want to disarm the system and send the abort report, press SILENCE to only turn off the alarm bells.
10 XR20 Arming and Disarming
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