Page 1
Safety, Operation and
Maintenance Manual
TW411
Read these instructions carefully
before operating machinery.
To obtain the best results from you new TW 411,
please read and follow these instructions carefully.
Always use manufactures recommended cleaning
and care products with this machine. Proper care and
maintenance is recommended to keep your machine
running at optimal performance. Our experience
shows that diffi culties with the machine and poor
cleaning results, are as a direct consequence of using
non-suitable cleaning and care products.
Contents
Safety instructions .........................2
How to Operate ..............................3,4
Assembly .......................................... 4
Technical Information ...................5
Parts Lists .........................................5-7
Maintenance ....................................8
Servicing ........................................... 8
Contact Information ......................8
TW 411 Manual 2/12
Page 2
Safety
Safety Instructions
• This device is designed for commercial use, for example in hotels,
schools, hospitals, factories, shops, offi ces and rental shops.
• This equipment is not intended to be used by persons (including
children) with restricted physical, sensory or mental abilities or who
have no experience and/or knowledge of its use, unless supervised
by a person who is responsible for their safety, or they have received
instructions from this person on how to use the equipment.
• Children should be monitored in order to ensure that they do not
play with the equipment.
• Before using, check the data plate on the machine and make sure
that the machine is connected to the correct electrical supply!
• This machine is not suitable for vacuuming dust particles representing a health hazard.
• Watch out to other persons whilst operating the machine, especially
children. Small children must not be permitted to crawl on the damp
carpet.
• Only use manufactures recommended cleaning and care agents, the
dilution of each product is printed on the label. Never use cleaning
and care agents containing solvents!
• Never vacuum any explosive, fl ammable, toxic or dangerous substances!
• Do regularly check the electrical cables and connectors for damage!
• Do not use the machine in direct proximity of heat sources (fi re, gas
or electrical stoves etc.)!
• To avoid deformation of the material, never store the machine near
radiators etc.!
• Store machine in dry place and keep away from water / sprinklers!
• Remove fi lter on the tube inside of the machine for cleaning, never
use the machine without replacing fi lter!
• For machines using a fl oat assembly, check regularly and replace as
necessary!
• There is a danger of scalding when using manual nozzles with spraying agent temperatures of over 50°C.
• Overhauls, including the splicing of spraying agent supply lines and
hoses, may only be carried out by certifi ed customer service stations
or by specialists in this particular fi eld who are familiar with all the
relevant safety precautions.
• Repairs may only be undertaken by authorized service agents!
• Only use original accessories and spare parts!
• If an extension cable is used, make sure that it complies with the relevant safety standards!
• If the machine is stored or transported in temperatures below freezing, empty all water tanks to avoid frost damage!
• Ensure that the cable is not damaged (heat, oil, sharp corners, rough
surfaces etc.)!
• Never pull or carry the machine by it’s electrical cable!
• The machine must be unplugged when being cleaned or serviced,
when parts are being changed or when converting to a different
function.
• The machine must not be used if the power cable is not in a serviceable condition.
• Never remove the plug with wet hands or by pulling the cable!
• The instructions of the manufacturer must be complied with when
replacing the main power cable or appliance connections.
• TW 411 is to be protected by a circuit breaker type H with a rated
current of 10A or a 10A fuse.
• Take care that the main power cable is not damaged in any way by
being run over, crushed or torn, etc.
• The main power cable is to be regularly inspected for signs of damage or aging.
• Faulty main cables are only to be replaced by PVC fl exible sheathed
cable 3x1 MM2 H05VV-F according to DIN 58281/VDE 0281 with
variations according to VDE 0700 part 205.
• Couplings for main or appliance connector leads must comply with
the standards for splash proof models.
• Do pay attention to re-fi lling procedures, if not, water could enter
the vacuum motor and cause damage!
Never Operate When;
• the machine has suffered any external damage
• cables or hoses are damaged
• the possibility of damage after dropping the machine
• the machine leaks.
Always Unplug Appliance;
• before re-fi lling with water,
• when it is not in use,
• before cleaning and maintenance
• when leaving unattended.
Safety Precautions;
• Never use the soil extraction method unless you have verifi ed
that the textile fl oor covering and the fl oor itself will suf fer no
damage.
• Special care is required with:
• Floors which can be damaged by water (e.g. wood
fl oors and fl oors of similar material).
• Carpeting secured with adhesive which is not water
resistant.
• Carpeting which is only partially glued down.
• Carpets having a backing fabric sensitive to water (e.g. jute
or jute blends).
• Carpets which are not colorfast. Test color fastness in a con-
cealed spot.
• The manufacturer accepts no liability in the case of improp-
er use.
TW 411 Manual 2/12Page 2
Page 3
How to Operate
Prepare the fl oor
• Before using spray extractor, vacuum carpet thoroughly.
Prepare the spray extractor
• Only use the machine if the voltage stated on the type plate (number of volts) is identical with the available supply and the connector
socket is grounded.
• Check that the fi lter is present in the fresh water tank.
• Mix the cleaning agent in a bucket with cold or hot water (max.
122°F). Measurement: Direct extraction 1% - 3%, pre-spraying 3% 10%.
• Connect the pressure hose to the machine at the quick-relase coupling. Insert the suction hose in the machine. Assemble suction hose
and pressure hose to suction / spray pipe.
• Check that all switches are off.
• Plug in the main supply cable.
Starting up the machine
• Switch on the pressure pump. To avoid damage to pump, be sure the
fresh water tank is full. Pump is not designed for dry running.
• Switch on the suction motor.
Spray extraction with normal soiling
• Pull nozzle slowly backwards (approx. 5 sec./3ft) with slight pressure
on the handpipe. Continue to use spray/extraction method in this
manner, i.e. spray and pick up immediately.
• Shortly before completing each pass, shut off the water supply to
pick up the water last sprayed on.
• The nex t working length should overlap the previous one by .5 in.-1 in.
Spray extraction with heavy soiling
• Carry out spray/extraction a second time, in a crosswise direction if
area permits. This second cleaning phase is only to be carried out on
a totally dry carpet. Note the safety precautions detailed on page 2.
Pre-spraying with heavy soiling
• Using suction / spray pipe:
Pass nozzle fairly quickly over the carpet (approx. 3 sec./3ft) with
the valve open and suction motors switched off.
• Using spray lance:
Connect spray lance to socket for pressure hose. ( Max. pressure
72.5 psi ).
• Using an external spray device:
Spray the entire carpet surface, wetting badly soiled areas more
thoroughly. Allow the cleaning solution time to act, but never allow
it to dry out.
• Then spray/extract with clean water as described in previous section
With very heavy soiling
• Shampoo extremely heavily soiled carpets using a single brush machine.
Foaming
• When using the spray extraction machine, excess foam may occur
in the recovery tank, especially if the carpet has previously been
cleaned using a high foam shampoo. If this occurs add defoamer as
required to the recovery tank.
Cleaning areas with diffi cult access
• Areas of carpeting which are inaccessible to the spray extraction
nozzle, e.g. corners, recesses, edges, under radiators or on stairs, can
be cleaned easily using the manual extraction nozzle.
TW 411 Manual 2/12Page 3
Page 4
How to Operate
Assembly and usage
1
4
MAX.
A
B
2
3
A
max.
max.
122° F
50
°C
B
5
87
6
9
.5 gal
2 L
1110
12
TW 411 Manual 2/12Page 4
Page 5
Technical
19
18
17
14
15
16
4
3
13
16
20
12
8
5
9
10
11
1
3
2
1. Machine body / Clean water tank
2. Waste water tank
2a. Handle for lifting waste water tank
3. Waste water tank cover
4. Filter
5. Hopper with level indicator
6. Female quick connector for Spray hose
7. Connectors for Suction hose
8. Handle for lifting machine
9. Electric Connection 24˝
10. Switch for Suction motor
11. Switch for Pump
Standard accessories
12. Spray and suction hose cpl. 86.5˝
13. Carpet adapter, 2 jet 10.2˝ with inox handtube
Special accessories
14. Stair tool, 1 jet 9˝
15. Hard fl oor adapter
16. Hard fl oor adapter, 14.5˝
17. Upholstery tool 3.5˝, PVC
18. Upholstery tool 3.5˝, Alu
19. Wall and ceiling tool 3.5˝
20. Pre-spraying lance with 32.5 ft hose
6712
Technical Specifi cations - TW 411
Suction Nozzle Width 10.25 in
Tank Solution 2.7 Gal
Tank Recovery 2.3 Gal
Vacuum motor 1.5 HP
Pump pressure max. 35 psi bar
Waterlift 88˝
Spray & Suction hose 86.5 in
Cable length 24 ft
Measurements 25.6˝ L x 12.8˝ W x 17.3˝H
Weight 30.8 lbs
Max temperature cleaning 122° F
Decibel level 76.5 dB
2a
2
TW 411 Manual 2/12Page 5
Page 6
Technical
Cover Housing - Parts list
1. Cover .................................................................043.201
2. Hinge pin ......................................................... 043.504
3. Seal for cover .................................................043.202
4. Filter .................................................................. 043.205
5. Cover employment ......................................043.204
6. PT-screw KA 30x16 ......................................P...515 F
7. Bent tube ........................................................ 043.203
8. PT-screw KA 30x10 ......................................P...515 Q
9. Cover .................................................................043.502
10. PT-screw KA 50x16 ......................................P...515 Z
11. Boiler compl. exist out position............... 14 043.300
11a. Recovery tank ................................................043.301
12. Fillister-head screw M 3x8 ........................ P...476 O
13. Washer M 3 .................................................... P...497 J
14. Axle ...................................................................043.302
15. Housing ...........................................................043.510
16. Washer M 4 .................................................... P...497 C
17. PT-screw KA 40x25 ......................................P...516 O
18. Handle ..............................................................043.503
19. Intake socket ..................................................043.505
20. Screw WN 1452 K40 x 20 ..........................P...517 E
21. Left wheel .......................................................380.125
22. Wheel cover ................................................... 300.242
23. Guard ring with cap .....................................P...499 L
24. Washer 13x28x4 ..........................................P...510 P
25. Axle ................................................................... 043.501
TW 411 Manual 2/12Page 6
Page 7
Technical
Vacuum pump parts - Parts list
1. Fan unit complete including items.........2-10 043.600
2. Lower jacket of motor ................................043.602
3. Upper jacket of motor ................................043.601
4. Suction motor ............................................... P...876
5. Pair of Charbon brushes ............................. —
6. Profi le ...............................................................043.606
7. Seal for motor ................................................043.607
8. Motor sealing ring ........................................ P...971 J
9. Seal for motor ................................................043.605
10. PT-screw KA 50x16 ......................................P...515 Z
11. NDSX-pump 230V/50Hz ............................ P...809
12. Pump holder .................................................. 043.603
13. Hose pump-coupling .................................. 043.609
14. Hose clamp 17,0-706R ................................ P...550 C
15. Hose tank-pump ...........................................043.610
16. Angled hose nippel 8/R 1/4“ ....................P...541 H
17. Hexagon nut 3/8“ ........................................ P...535 B
18. Gasket 30/17x2 mm ...................................P...097
19. Reducer 3/8“-1/4“ ........................................P...535 A
20. Fresh water fi lter ..........................................P...106
21. Male connector NW 8-1/4“ ......................P...525 K
22. Washer 14/24/2 mm ..................................P...260
23. Female quick connector 1/4“big .............P...500 B
24. Support ............................................................ 043.650
25. Terminal 3 poles ...........................................P...383 A
26. Marking plate ................................................P...390
27. PT screw KA 30x16 ......................................P...516 F
28. Wiring-NDSX Pump ..................................... 043.612
29. Wiring-Suction Motor ................................043.613
30. Wiring-Terminal ............................................ 043.614
TW 411 Manual 2/12Page 7
Page 8
Maintenance and Servicing
Daily servicing Contact Information
• Drain the fresh water tank. Fill with approx. 1.5 Gal of fresh water.
Hold the nozzle over a drain and fl ush the pressure pump, hose and
spray nozzles thoroughly.
• Clean fl oat and fresh water fi lter (on tank base). Drain fresh water
tank completely.
• Drain waste water tank completely and thoroughly wash out with
clean water.
• Wipe machine dry inside and out.
Repairs and maintenance
• The motors and pressure pump are maintenance-free.
• Service and repairs, should only be performed by an authorized service center.
• Protect machine and accessories from frost.
Troubleshooting
• Possible causes of insuffi cient spraying capacity:
• Spray nozzles blocked
• Fresh water fi lter dirty
• Fresh water tank empty
• Pressure pump not switched on
777 South Street P.O. Box 3210,
Newburgh, NY 12550-0606
TEL: (800) 835-7812
(845) 565-8850 FAX: (845) 565-9392
www.mastercraftusa.com
techsupport@mastercraftusa.com
• Possible causes of low suction capacity:
• Transparent dome not correctly mounted to waste water tank
(air entering)
• Suction slot on nozzle blocked
• Suction hose not correctly connected to handpipe
• Waste water tank full (fl oat at top is interrupting suction)
• Riser tube mesh blocked
For the environment
• The packaging material can be recycled. Please do not
throw the packaging material into household waste;
please recycle
• Old appliances contain valuable materials that can be
recycled; these should be sent for recycling. Batteries,
oil, and similar substances must not enter the environment. Please dispose of your old appliances properly.
Save These Instructions!
TW 411 Manual 2/12Page 8
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