Opener does not
operate from either
wall console or
remote.
• Check the opener’s AC outlet has power. Plug a lamp into the
outlet to check. If it does not turn on, check fuse box or circuit
breaker.
• Check the wall console wiring at the wall console's and
opener’s terminals, and be sure the remote is programmed into
the opener.
Opener tries to
operate, but the door
does not move.
• A door spring may have been broken. Visually inspect the door
hardware for any broken springs. Have a qualified garage door
service professional repair the door if any door hardware is
broken.
• In cold weather climates, check that the door is not frozen to
the ground or that snow build-up is not blocking the door.
Opener operates from
remote but not from
wall console.
• Ensure the wiring connections are correct.
• Is the wall console lit? If not, disconnect low voltage wires to
wall button and momentarily touch them together. If opener
runs, replace wall button. If not, check wiring connections at
opener and check wire for shorts or breaks under wire holder.
Opener operates from
wall console but not
remote.
• Is the wall console in lock mode?
• Does remote indicator light glow when remote button is
pressed? If not, replace the battery.
• Has the opener learned the code of the remote? Repeat remote
programming steps on pages 41.
Door does not open
completely.
• Is something obstructing the door? Remove obstructions after
ensuring the door area is free of persons and any other objects.
• If door has been working properly but now doesn’t open all
the way, reset the travel limit adjustment. Be sure to run
a complete opening and closing cycles to reset the force
adjustment as well. Follow instructions on page 40.
Door does not close
completely.
• Is something obstructing the safety beam sensor? Ensure the
receiving beam sensor’s LED is on.
• Is something obstructing the door? Remove obstructions after
ensuring the door area is free of persons and any other objects.
• If the door has been working properly but, now, doesn’t open
all the way, reset the travel limits. Be sure to run a complete
opening and closing cycle to reset the force adjustment. Follow
instructions on page 40.