6 of 27MAC Aura XB - Revision A, 05-15-2017
Troubleshooting
Overview of error codes
Error message Symptom Cause Remedy
MAIN TMP SEN ERR The LEDs cannot be turned on. The main PCB is too hot. Replace the fan.
The communication wire between the main
PCB and LED PCBs is faulty.
Replace the wire harness (P/N 11860396).
The wire harness goes from connector PL16 to
PL39 on the LED PCB. See gure 8.
The main PCB is faulty Replace the main PCB.
BEAM TMP SEN ERR The Beam LEDs cannot be turned on. The communication wire from the main PCB
to the Beam LED PCB is faulty
Replace the wire harness (P/N 11860396).
The wire harness goes from connector PL16 to
PL39 on the LED PCB. See gure 8.
The Beam LED PCB is too hot. Replace the Beam LED PCB.
The main PCB is faulty. Replace the main PCB.
AURA TMP CUT OFF The LEDs cannot be turned on. The communication wire from the main PCB to
the Aura LED PCB is faulty.
Replace the wire harness (P/N 11860396).
The wire harness goes from connector PL16 to
PL39 on the LED PCB side.
The Aura LED PCB is too hot. Replace the Aura LED PCB.
The main PCB is faulty. Replace the main PCB.
Pan Sensor Error The xture fails the reset sequence.
The reset sounds wrong.
The pan position is faulty.
The absolute position is not found. Check the sensor ( gure 30, PR), the wiring
and replace the sensor, if necessary.
The belt is worn out or is not properly
tightened.
Tighten the belt, or replace it, if necessary.
The motor is faulty. Check the motor and the motor cable, replace
them if necessary. Replace the main PCB.
Tilt Sensor Error. The xture fails the reset sequence.
The reset sounds wrong.
The tilt position is faulty.
The absolute position is not found. Check the sensor ( gure 30, TR), the wiring
and replace the sensor, if necessary.
The belt is worn out or is not properly
tightened.
Tighten the belt, or replace it, if necessary.
The motor is faulty. Check the motor and the motor cable, replace
them if necessary. Replace the main PCB.
FBEP or FBET The xture fails the reset sequence.
Pan or tilt continue to move until timeout.
The reset sounds wrong.
The pan or tilt position is faulty.
The screw on the tacho wheel is not tight. Tighten the screw.
The teeth of the tacho wheel are damaged. Replace the tacho wheel.
The wire is faulty. Replace the wire.
The sensor is faulty. Replace the sensor.
The main PCB is faulty. Replace the main PCB.
The belt is damaged or not tightend properly. Tighten the belt and replace it, if necessary.
Voltage error Reset is OK but an error is displayed.
The Aura LEDs are OK but the beam LEDs will
not turn on.
The thermal switch in the LED heat sink is
open circuit.
Check the thermal switch ( gure 15) and
replace it, if necessary.
+88 VDC is not supplied to the main PCB. Check the +88 VDC wire. Replace the wire
harness (P/N 11860395), if necessary. See
gure 8.
EFFECTS TOO COLD The ambient temperature is too low. Leave the xture powered on to warm it up or
move the xture to a more warm location.
Update the rmware.
Fan error The fan does not work.
The LEDs will not turn on.
The fan is faulty. Replace the fan.
The fan driver is faulty. Replace the main PCB.
BEAM CALIB ERR The xture reset is OK.
The LEDs work.
The Beam colors do not match other products.
Calibration values cannot be read from the
Beam LED PCB.
Check the communication wires from the
mainboard to the Beam LED PCB and replace
the Beam LED PCB, if necessary.
AURA CALIB ERR The xture reset is OK.
The LEDs work
The Aura colors do not match other products.
Calibration values cannot be read from the
Aura LED PCB.
Check the communication wires from the
Beam LED PCB to the Aura LED PCB and
replace the Aura LED PCB, if necessary.
The xture is not working
The xture does not power up or reset
The fuse is blown. Replace the fuse.
The PSU is faulty. Replace the PSU.
The main PCB is faulty. Replace the main PCB.
LED issue The LED pixel PCB or the main PCB is faulty. Replace the LED pixel PCB or the main PCB.
The xture does not show the correct color/
have the same intensity.
The xture does not show the correct color.
The xture does not have the same intensity.
The xture does not have the same intensity.
The xture does not show the correct color.