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FAULT FINDING
CONDITION POSSIBLE CAUSE ACTION
A Indoor fan motor will not run
No electric supply at socket or switched
fuse
box
Check fuse rating and replace if
necessary. Check for loose electrical
connections
Unit wiring fault Check wiring and connections
Fan motor capacitor defective Replace if faulty
Fan motor defective Replace if faulty
Internal fuse(s) blown Clear fault and replace fuse
B Inadequate cooling or heating Dirty evaporator fins/filter Clean if blocked
Evaporator motor not running As in section A
Refrigerant shortage or excess
Check for leaks. Repair, evacuate and
recharge or check for high head pressure
and recover refrigerant if necessary
Faulty electronic controls Replace if faulty
Dirty condenser Clean if necessary
Faulty compressor Replace
LP cutout circuit open (if fitted) Check as refrigerant shortage or excess
C
Compressor and outdoor fan motor
will not run
LP cutout circuit open (if fitted) Check as above
No electric supply at socket or switch fuse
box
Check fuse rating and replace if
necessary. Check for loose electrical
connection.
Unit wiring fault Check wiring and connections
Capacitor, controls, contactor or overload
defective
Replace if faulty
Compressor failure Replace if faulty
Controls not set properly Check and rectify
Off cycle delay operating If applicable, wait 3 minutes
High condensate level detected See G
D
System runs for long periods and
will not cycle
Unit underrated for conditioned area Check heat load against capacity
Controls not operating correctly Check wiring and operation
Refrigerant shortage
Check for leaks. Recover, repair, evacuate
and recharge
Indoor coil dry or partly sweating Dirty condenser Clean fins if necessary
E Indoor coil frosting Refrigerant shortage
Check for leaks. Recover, repair, evacuate
and recharge
Dirty evaporator fins/filter Clean if blocked
Running in cool ambient without a head
pressure controller
Fit head pressure controller
If room temperature is also low
Controls set too low or cooling
permanently
Reset or replace
F Noisy unit Fan fouling cowl (outdoor unit) Realign fan
Worn motor bearing Replace motor
Casing or piping vibration Check cause and rectify
Loose parts or mounting Find and tighten
Bent fan blade Replace fan
G Water leaking from unit Blocked drain Clear obstruction
Units with condensate pump No supply to pump or loose connection Secure the supply
Fouled sensor Clean sensor
Pumping slowly Check drain pipes; if clear, replace pump
Pump windings shorted Replace pump
H Pump always runs Faulty sensor or pcb Replace sensor or pcb
I No heating Controls not set for heating Reset
Unit wiring fault Check wiring and connections
Dirty evaporator fins/filter Clean
Faulty controls Check for signal; replace if faulty
Faulty heater element/element not fitted Replace
Faulty heater cutout Replace, (check for short circuiting)
Reversing valve jammed A light tap may free it; preferably replace
J
Overload tripped on three phase
units
High voltage supply Max rated voltage 254v -- check supply
Compressor failure Replace
Fuses blown
Replace fuses and investigate reason for
fuses blowing
K Outdoor unit does not operate No mains supply
Check fuse rating and replace. Check for
loose electrical connections
Supply below 187v Check supply
Isolator off Turn isolator on
Internal fuse blown Check fuse and replace
No command signal Check indoor unit
Off cycle delay operating Wait in cooling for 3 minutes
Check no alarms exist
If NO external connections are made to alarm terminal 5, the presence of an alarm condition can be tested for by checking
for mains voltage at terminal 5; full mains voltage = Alarm; less than mains voltage = Clear.
The outdoor unit can be caused to operate for test purposes by temporarily linking live directly to terminal 3
(up to 20 seconds delay)