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Ver 1.1-100517a
CV620-BK2/WH2
Full-HD PTZ Camera
Installation Guide
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Table of Conte nts
Safety Instructions ............................................................................................ 4
Package Contents ............................................................................................. 6
Product Overview .............................................................................................. 7
3.1 Overview ............................................................................................. 7
3.2 Description of LED indicator ............................................................... 7
Instruction for Installation ................................................................................ 8
4.1 Preparation before installation ............................................................ 8
4.2 Instruction for installation .................................................................... 8
4.3 Connecting the device ...................................................................... 17
Remote Control and Setting Menu ................................................................ 19
5.1 Functions of remote control .............................................................. 19
5.2 Setting Menu .................................................................................... 20
Descriptions of Major Functions ................................................................... 29
6.1 I would like to switch to CV620-BK2/WH2 ....................................... 29
6.2 I would like to save the current lens pos it ion data ............................ 29
6.3 I would like to clear the saved position data ..................................... 29
6.4 I would like to turn on the back light compensation function ............ 29
6.5 I would like to adjust the shooting angle of the lens ......................... 29
6.6 I would like to hide the preset image switch (Motionless Preset) ..... 29
6.7 I would like to zoom in/out images ................................................... 30
6.8 I would like to adjust the focal length................................................ 30
6.9 I would like to adjust the AF sensitivity ............................................. 30
6.10
I would like to set the image mode ................................................... 31
6.11 I would like to freeze images ............................................................ 31
6.12 I would like to rotate the image ......................................................... 31
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6.13 I would like to change the camera direction ..................................... 31
6.14 I would like to display the current status ........................................... 31
6.15 I would like to reset to the original setting ........................................ 31
DIP Switch Setting ........................................................................................... 32
7.1 DIP Switch ........................................................................................ 32
7.2 RS-422 Connection .......................................................................... 33
Troubleshooting .............................................................................................. 35
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Safety Instructions
Always follow these safety instructions when setting up and using the Camera:
1. Use attachm ents only as recommended.
2. Use the type of power source indicated on the Camera. If you are not sure of the type of
power available, consult your distributor or local electricity company for advice.
3. Always take the foll ow ing pr eca utio ns when handling the plug. Failure to do so may
result in sparks or fire:
Ensure the plug is free of dust before inserting it into a socket.
Ensure that the plug is inserted into the socket securely.
4. Do not overload wall sockets, extension leads or multi-way plug boards to avoid
potential risks.
5. Do not place the Camera where the cord can be stepped on as this may result in
fraying or damage to the lead or the plug.
6. Do not block the slots and openings in the case of this Camera. They provide
ventilation and prevent the Camera from overheating. Do not place the Camera on the soft
surfaces of sofas, carpets , or other simil ar surf ac e.
7. Never push objects of any kind through cabinet slots. Never allow liquid of any kind to
spill into the Camera.
8. Except as spe ci f i ca lly instructed in this User Manual, do not attempt to operate this
product by yourself. Opening or removing covers may expose you to dangerous voltages
and other hazards. Refer all servicing to licensed service personnel.
9. Unplug the Camera during thunderstorms or if it is not going to be used for an
extended period. Do not place the Camera or remote control on top of vibrating equipment
or heated objects such as a car, etc.
10. Unplug the Camera from the wall outlet and refer servicing to licensed service
personnel when the following situations happen:
If the power cable or plug becomes damaged or frayed.
If the Camera is wet with liquid, rain, or water.
*Note
Using an incorrect battery type in the remote control may result in breakdown. Follow local
instructions on how to dispose of used batteries
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Precautions
Warni n g: To reduce the risk of fire or electric shock, do not expose this
camera to rain or moisture.
If Camera will not be used for an extended time, unplug it from the power socket.
Caution: To reduce the risk of electric shock, do not remove cover (or back). No
user-serviceable parts inside. Refer servicing to licensed service personnel.
This symbol indicates
that this equipment may
contain dangerous
voltage which could
cause electric shock.
This symbol indicates that
there are important
operating and
maintenance instruc tions
in this User Manual with
this unit.
FCC Warning
This HD camera has been tested and found to comply with the limits for a Class A
digital device, pursuant to Article 15-J of FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a commercial
installation.
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus as set out in the interference-causing equipment standard
entitled "Digital Apparatus," ICES-003 of Industry Canada.
Cet appareil numerique respecte les limites de bruits radioelectriques applicables
aux appareils numeriques de Classe A prescrites dans la norme sur le material
brouilleur: "Appareils Numeriques," NMB-003 edictee par l'Industrie.
EN55032 (CE Radiation) Warning
Operation of this equipment in a residential environment could cause radio
interference.
Note
Risk of Electric Shock
Please do not open it by yourself.
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Chapter 2 Package Contents
CV620-BK2/WH2
Instructions for
installation
Remote Control
Power Cord Power Adapter RS-422 Connector
Appearance may vary
depending on
country/region
Metal Plate A
Metal Plate B
M3 Screws
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Chapter 3 Product Overview
3.1 Overview
1. Camera Lens 2. Power LED Indicator
3. Standby LED Indicator 4. 3G-SDI Output
5. Power Input 6. RS-422 Connection
7. RS-232 Output 8. RS-232 Input
9. DVI Output 10. OUTPUT Switch
11. IR SELECT
3.2 Description of LED indicator
3.2.1 Power：
3.2.1.1 No Lig ht: Po wer off
3.2.1.2 Green light: In use
3.2.1.3 Flickering green: Signal from the remote control is received;
the indicator flickers every 0.5 seconds
3.2.2 Standby：
3.2.2.1 Orange: In standby mode
3.2.2.2 No Light: Power on
Front View
Rear
View
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Instruction for Installation
4.1 Preparation before installation
Installation and connection of the Camer a r equires special skills. To inst all by
yourself, please fol low ne cessary step s, ensur e steady and tight inst a llat ion o f
the device, and pay attention to your safety to avoid any accident.
4.1.1 Ensure the safety of the installation environment. Please do
not install this device on an unstable ceiling or in a place
where the device is in danger of falling to avoid any
accident.
4.1.2 Please check whether accessories in the box are complete
or not. Please contact the supplier for any shortage, and
make sure to keep the accessories in the box intact.
4.1.3 Please choose a proper place for installation of the Camera
in advance. Please determine an installation place
according to the following requirements:
4.1.1.1 Confirm the position for the object to be captured.
4.1.1.2 Confirm whether the Camera is set at a proper distance from
other light sources.
4.2 Instructions for installation
4.2.1 I would like to install CV620-BK2/WH2 on a desk
4.2.1.1 Precautions for instal lation
Please install the machine on a flat desk
Do not grab the camera head by hand when handling the device
Do not rotate the camera head by hand. Improper rotation may
result in breakdown of the camera
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4.2.1.2
Installation steps
1. Please adjust DIP switch at first prior to installation
*Please refer to Chapter 7 DIP Switch Setting for the relevant
descriptions on DIP switch.
2. Place the camera on a flat desk directly to ensure the normal
vertical and horizontal operation of the machine
4.2.2 I would like to install CV620-BK2/WH2 on the ceiling
4.2.2.1 Prepare for the parts and equipment required during the
installation
1. Accessories of CV620-BK2/WH2 in the box
(metal plates A,B, M3 screw silver x 8, black x 2)
2. Screw for locking on ceiling mounted hanger x 4
3. Drilling machine, screw driver, ladder
4.2.2.2 Camera Siz e
Length x Width x Height: 174 x 186.2 x 185.5 mm
Weight : 2.0 Kg
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4.2.2.3 Max. rotation dimension of ca m era
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4.2.2.4 Size Diagram
1. Metal plate A - machine side
Metal plate A - machine side
Metal plate A locking screw
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2. Metal plate B - ceiling side
Metal plate B locking screw
Metal plate B locking bolt
Metal plate B - ceiling side
M3 threaded hole
M3 threaded hole
M3 threaded hole
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3. Bottom of camera
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4.2.2.5 Precautions for installation
1. Before installation, please confirm the orientation of the
machine relative to the object to be captured.
2. It is recommended that the machine should be set at a distance
of more than 1 meter away from the object to be captured.
Please adjust for a best distance according to the magnification
of the lens.
3. The machine (including metal plates) is weighed at about 2.5 kg.
If it is to be installed on the ceiling, please use the hanger that
has obtained UL security approval to prevent the machine from
falling down.
4. Please check whether the camera is installed securely on a
regular basis.
4.2.2.6 Installation steps
1. Please adjust resolution on DIP switch at first
*Please refer to Chapter 7 DIP Switch Setting for the relevant
descriptions on DIP switch.
2. Fix the metal plate A on the machine base with 4 M3 silver
screws
1 meter↑
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3. Lock the metal plate B on ceiling mounted hanger
※Caution:
(1) Please use the hanger that has obtained UL security approval
(2) Please reserve the hole for the connecting wires of the camera
4. Combine the metal plate A and the metal plate B
(1) Push the metal plate A up to the ceiling and then to the right
to latch the metal plate B
(2) And then secure with 2 M3 silver screws and 1 M3 black
screw
black screw
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4.2.2.7 How to remove
1. Remove the connecting wires from the camera
2. Uninstall the camera together with the ceiling, loosen the three
screws that fix the metal plates A and B and push to the left to
remove the machine
3. Remove the screws on the hanger and the machine
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4.3 Connecting the device
4.3.1 Image Output
4.3.1.1 Connecting to a HDTV / computer monitor (DVI)
4.3.1.2
Connecting to an HDTV (3G-SDI)
HDTV
SDI Cable
DVI cable
Monitor or HDTV
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4.3.2 Controlling CV620-BK2/WH2s w i th the computer
4.3.2.1 Connecting to one computer for connection between
CV620-BK2/WH2s (RS-232 in/out)
* With RS-232 in/out, at most 7 CVs can be
connected.
4.3.2.2
Connecting to one computer for connection between
CV620-BK2/WH2s (RS-422)
*Please refer to 7.2 RS-422 connection for the RS-422
connection instructions.
*With RS-422, at most 7 CVs can be connected.
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Chapter 5 Remote Control and Setting
Menu
5.1 Functions of remote control
* The below functions are lis ted alphabetically.
Item Description
,,,
Move the lens
Back Light Turn on/off back light compensation
Camera
select
Select 1 ~ 3 CV620-BK2/WH2
Focus-
Manual /
Far/Near
Turn on manual focus to adjust the
focal length
Focus-Auto Auto Focus
Freeze Freeze the screen
Home-Enter Go back to the main page / Execute
Info Status information
L/R
Direction Set
L/R Direction / Normal
Menu Display OSD menu
Mirror
Rotate the image (OFF / Mirror /
Flip / Rotate)
Pan/Tilt
Reset
Clear the Pan / Tilt setting
Picture
Switch image effect (OFF / Neg /
B&W)
Power Po we r Switch
Preset
Appoint an ID (0 ~ 9) to save the
current position data
Reset
Appoint an ID (0 ~ 9) to delete the
current position data
Zoom-Fast Adjust image size
Zoom-Slow
Fine-tune image size
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5.2 Setting Menu
*Press [Menu] on the remote control to enter the setting menu; the bold
underlined values in the following table are defaults.
1st Level
Major Items
2nd Level
Minor Items
3rd Level
Adjustment Values
Function Descriptions
Exposure
Mode
1. Full Auto
2. Shutter Pri
3. Iris Pri
4. Manual
5. White Board
Exposure mode setting
Exposure
Comp.
On / Off AE Level
Exposure
Comp. Level
-6~C~4
The value can be adjusted
only after Exposure
Comp. is activated
Spot Light On / Off
The value can be adjusted
when the mode is set to
Full Auto or Shutter Pri
Spot Light
Position
X(0~8)Y(0~6)
The value can be adjusted
only after Spot Light is
activated
Shutter
Priority
60/30
mode
50/25
mode
Shutter priority setting
1/10000 1/10000
1/5000
1/5000
1/3000 1/3000
1/2500
1/2500
1/2000 1/1750
1/1500
1/1250
1/1000 1/1000
1/725
1/600
1/500 1/425
1/350
1/300
1/250 1/215
1/180
1/150
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1/120
1/120
1/100 1/100
1/90
1/75
1/60
1/50
1/30
1/25
1/15 1/12
1/8
1/6
1/4 1/3
1/2
1/2
1/1 1/1
Iris Priority
1. F1.6
2. F2
3. F2.2
4. F2.7
5. F3.2
6. F3.8
7. F4.5
8. F5.4
9. F6.3
10. F7.8
11. F9
12. F11
13. F13
14. F16
15. F18
Iris priority setting
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Manual Gain
1. 0dB
2. 2 dB
3. 4 dB
4. 6 dB
5. 8 dB
6. 10 dB
7. 12 dB
8. 14 dB
9. 16 dB
10. 18 dB
11. 20 dB
12. 22 dB
13. 24 dB
14. 26 dB
15. 28 dB
16. 30 dB
Manually set the gain
Manual
Speed
60/30
mode
50/25
mode
Manually set the shutter
1/10000
1/10000
1/5000
1/5000
1/3000
1/3000
1/2500 1/2500
1/2000
1/1750
1/1500 1/1250
1/1000
1/1000
1/725 1/600
1/500
1/425
1/350 1/300
1/250
1/215
1/180 1/150
1/120
1/120
1/100
1/100
1/90
1/75
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1/60
1/50
1/30 1/25
1/15
1/12
1/8 1/6
1/4
1/3
1/2 1/2
1/1
1/1
Manual Iris
1. F1.6
2. F2
3. F2.2
4. F2.7
5. F3.2
6. F3.8
7. F4.5
8. F5.4
9. F6.3
10. F7.8
11. F9
12. F11
13. F13
14. F16
15. F18
Manually set the iris
Gain Limit
1. 8 dB
2. 10 dB
3. 12 dB
4. 14 dB
5. 16 dB
6. 18 dB
7. 20 dB
8. 22 dB
9. 24 dB
10. 26 dB
11. 28 dB
12. 30dB
The maximum electric
gain limit.
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Iris Limit
1. F1.6
2. F2.2
3. F3.2
4. F4.5
5. F6.3
6. F9
7. F13
8. F18
Max. limit value of iris
WDR
1. Off
2. 1
3. 2
4. 3
5. 4
6. 5
Set WDR
Anti Flicker
1. 50Hz
2. 60Hz
1. Off
Set the image sync
frequency during
capturing
White
Balance
Mode
1. Auto
2. Indoor
3. Outdoor
4. One Push WB
5. ATW
6. Sodium Lamp
7. Manual
8. 3000K
9. 4300K
10. 5000K
11. 6500K
12. 8300K
13. WideAuto
Select the color
temperature mode
1. 4000k ~ 7000k
2. 3200k
3. 5800k
4. 1700k ~ 10000k
5. 1700k ~ 10000k
6. 2800k
7. Custom
8. 3000K
9. 4300K
10. 5000K
11. 6500K
12. 8000K
13. 3000k ~ 7000k
One Push
Trigger
ENTER One push trigger
Manual Red 0~ C~60
Adjustable when the white
balance mode is set to
Manual
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Manual Blue 0~ C~60
Adjustable when the white
balance mode is set to
Manual
Picture
Picture effect
1. Off
2. Neg
3. B & W
Set the picture effect
Sharpness
1~A~16
Adjust the sharpness of
the image
2D NR
1. Auto
2. Off
3. 1
4. 2
5. 3
6. 4
7. 5
Set 2D noise reduction
3D NR
1. Off
2. LOW
3. Typ
4. Max
5. Auto
Set 3D dynamic noise
reduction
Image Mode
1. Mode1
2. Mode2
3. Mode3
4. Mode4
5. Mode5
6. Mode6
7. Custom
The user may customize
his/her desired image
mode
Image Mode
Load
1. Mode1
2. Mode2
3. Mode3
4. Mode4
5. Mode5
6. Mode6
Adjustable when the
Image mode is set to
Custom. After selected,
the corresponding Image
mode parameters will be
read and applied to
Custom
Saturation
0~ A ~25
Adjustable when the
Image mode is set to
Custom mode
Hue
0~ A ~14
Adjustable when the
Image mode is set to
Custom mode
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Gamma
0~ A ~3
Adjustable when the
Image mode is set to
Custom mode
Skin Tone
1~ A ~5
Skin tone settings;
adjustable when Image
mode is set to Custom
mode
Brightness
0~ A ~14
Adjustable when the
Image mode is set to
Custom
Contrast
0~ A ~14
Contrast adjustment;
Adjustable when the
Image mode is set to
Custom
Black Level
1. Off
2. Type 1
3. Type 2
4. Type 3
Adjust the shadow details
and transparency of the
screen, adjustable when
the Image mode is set to
Custom
Pan Tilt
Zoom
Pan/Tilt Limit On / Off
Turn on/off the angle limit
setting
Pan Right
Limit
0~170 Limit the right angle
Pan Left
Limit
-170~0 Limit the left angle
Tilt UP Limit 0~90 Limit the upward angle
Tilt Down
Limit
-30~0 Limit the downward angle
Pan Flip On / Off
When turned on, Pan
command will be reversed
Tilt Flip On / Off
When turned on, Tilt
command will be reversed
Pan/Tilt
Speed
Normal/Smooth Adjust Pan/Tilt Speed
Preset Speed
1. 5 deg/sec
2. 25 deg/sec
3. 50 deg/sec
4. 80 deg/sec
5. 120 deg/sec
6. 160 deg/sec
7. 200 deg/sec
8. 300 deg/sec
Set the rotation speed of
the cradle head when
Preset is executed
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PTZ Speed
Comp
On / Off
Set the Pan/Tilt Moving
speed subject to the
zoom position
D-Zoom
Limit
x1~x12 Limit the D-zoom multiple
D-Effect
Mirror
1. Off
2. Mirror
3. Flip
4. Mirror + Flip
Set the mode at which the
image is turned
Auto
Focus
AF
Sensitivity
1. LOW
2. Middle
3. High
Select the AF triggering
speed. The higher the
speed is, the faster AF is
triggered
AF Frame
Full Frame/
Center
AF frame setting, when
central area was set as AF
frame, focusing will be on
the center of the screen.
When Full Frame was set
as AF frame, focusing will
be calculated based on
the full screen
System
Video Type
SDI
Select video output type
DVI-I
Prompt
On / Off
Turn on/off the prompt
information on the display
IR Receive
On / Off
Turn on/off the infrared
reception
Language
English / Chinese Language
Control
Device
Encoder /
Controller
Control Device setting,
Controller: for joystick
Encoder: for tracking
system
Motionless
Preset
On / Off
When the function is
enabled, the screen will
Freeze when Preset is
executed.
Freeze will be
released after Preset is
completed.
Protocol
Protocol V /
Protocol PD
Protocol V: VISCA
Protocol PD: PELCO D
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PD Address
1~ C~255
The Protocol set to PD
allows the camera ID
address to be assigned
Camera
Address
0~7
Output Mode
1. 1920x1080/60p
2. 1920x1080/50p
3. 1920x1080/30p
4. 1920x1080/25p
5. 1920x1080/60i
6. 1920x1080/50i
7. 1280x720/60p
8. 1280x720/50p
9. 1280x720/30p
10. 1280x720/25p
11. 1080/59.94p
12. 1080/59.94i
13. 1080/29.97p
14. 720/59.94p
15. 720/29.97p
Choose the output
resolution
Control
Protocol
RS-232C/RS-422
Choose whether the
control interface used is
RS-232C or RS-422
Baud Rate
9600
/38400
Choose the transm iss ion
speed of the control signal
Factory
Reset
On / Off
Resume the factory
default setting
Status
Display the current setting
status
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Chapter 6 Descriptions of Major
Functions
6.1 I would like to switch to CV620-BK2/WH2
1. Press [Camera 1 ~ 3] on the remote control to select
CV620-BK2/WH2.
Camera 1 ~ 3 is selected with IR SELECT.
6.2 I would like to save the current lens position data
1. Hold [Preset + ID] on the remote control to save the current position
data.
ID shall be a digit [0 ~ 9].
Use VISCA Command to save the position data to [0 ~ 127].
6.3 I would like to clear the saved position data
1. Hold [Reset + ID] on the remote control to clear the given position
data.
ID shall be a digit [0 ~ 9].
Use VISCA Command to clear the position data stored of [0 ~ 127].
6.4 I would like to turn on the back light compensation
function
1. Press [Back Lig ht] on the remote control to turn on or turn off the back
light compensation
6.5 I would like to adjust the shooting angle of the lens
1. Press [Tilt ] or [Tilt ] on the remote control to adjust the angle
upward or downward.
2. Press [Pan ] or [Pan ] on the remote control to adjust the angle to
the right or left.
3. Press [Pan - Tilt Reset] on the remote control to reset the angle to the
center point.
6.6 I would like to hide the preset image switch
(Motionless Preset)
1. Press [MENU] to activate the setting menu.
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2. Press [] or [] to select [System].
3. Press [ENTER] to activate.
4. Press [] or [] to select [Motionless Preset].
5. Press [ENTER] to activate.
6. Press [] or [] to select [Off / On].
7. Press [MENU] to exit.
6.7 I would like to zoom in/out images
6.7.1 Adjust image size
1. Press [Fast +] on the remote control to zoom in images.
2. Press [Fast -] on the remote control to zoom out images.
6.7.2 Fine-tune image size
1. Press [Slow +] on the remote control to zoom in images.
2. Press [Slow -] on the remote control to zoom out images.
6.8 I would like to adjust the focal length
6.8.1 Auto tune
1. Press [AF] on the r emote control to adjust automatically.
6.8.2 Manual focus
1. Press [MF] on the remote control to turn on the manual focus
function.
2. Press Focus - [+] or Focus - [-] to adjust.
6.9 I would like to adjust the AF sensitivity
Triggering speed of focus. The higher the speed is, the faster focus is
triggered.
To shoot fast-moving objects, AF Sensitivity can be set to [High] or
[Medium], which is applicable to quick focus.
When the environment is too dark to enable auto focus or fixed objects
have to be shot in different brightness, AF Sensitivity can be set to
[Low].
1. Press [MENU] to activate the setting menu.
2. Press [] or [] to select [Auto Focus].
3. Press [ENTER] to activate.
4. Press [] or [] to select [AF Sensitivity].
5. Press [ENTER] to activate.
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6. Press [] or [] to select [High / Middle / Low].
7. Press [MENU] to exit.
6.10 I would like to set the image mode
1. Press [Picture] on the remote control to switch [Off / Neg / B&W].
6.11 I would like to freeze images
1. Press [Freeze] on the remote control to freeze the current image on
the display.
6.12 I would like to rotate the image
1. Press [Mirror] on the remote control to switch [Off / Mirror / Flip / Mirror
+ Flip].
6.13 I would like to change the camera direction
1. Press [L/R Directio n Set] on the remote control to switch [L/R
Direction / Off / Normal].
6.14 I would like to display the current status
1. Press [Info] on the remote control to display the current status
information.
6.15 I would like to reset to the original setting
1. Press [MENU] to activate the setting menu.
2. Press [] or [] to select [System].
3. Press [ENTER] to activate.
4. Press [] or [] to select [Factory Reset].
5. Press [ENTER] to activate.
6. Press [] or [] to select [On].
7. Press [ENTER] to execute.
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Chapter 7 DIP swit ch set ting
* Please turn off the machine before changing DIP switch setting.
7.1 DIP Switch
7.1.1 OUTPUT Switc h
7.1.2 IR SELECT
ID
Setting
1
2 3
Setting
Function
Descriptions
0
1920x1080/60p
1
1920x1080/50p
2
1920x1080/30p
3
1920x1080/25p
4
1920x1080/60i
5
1920x1080/50i
6
1280x720/60p
7
1280x720/50p
8
1280x720/30p
9
1280x720/25p
A
1080/59.94p
B
1080/59.94i
C
1080/29.97p
D
720/59.94p
E
720/29.97p
F
Reserved
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7.2 RS-422 Connection
7.2.1 RS-422 Pin Description
Pin NO.
Function
1
RXD OUT -
2
RXD OUT +
3
TXD OUT -
4
TXD OUT +
5
GND
6
RXD IN -
7
RXD IN +
8
TXD IN -
9
TXD IN +
*For SONY products, please connect IN+ to OUT+
For non-SONY products, it may be necessary to connect IN+ to OUT-
7.2.2 Use RS-422 Connection
1. Hold the two sides of RS-422 connector and pull out in the direction
shown by the arrow in the figure below
2. Peel off a section of copper wire (AWG Nos. 28 to 18) and insert it into
the connector hole; then use a flat head screw driver to fix it
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3. Insert the wired RS-422 connector back to the camera. Now the
connection is completed
* When RS-422 connection is being used, do not use RS-232C
connection.
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Chapter 8 Troubleshooting
This chapter describes problems you may encounter while using the
CV620-BK2/WH2. If you have questions, please refer to related chapters and
follow all suggested solutions. If the problem still occurs, please contact your
distributor or service center.
No. Problems Solutions
1. Boot without
power signal
Make sure you have plugged in the power cord.
2. There is no image
output from
CV620-BK2/WH2
1. Check the power.
2. Check if DIP switch is properly set. Refer to
Chapter 7 DIP s witch setting for related
settings.
3. Make sure the display supports the output
resolution; in general, the resolution is
1080p60/1080i60/720p60.
4. Replace the cables and make sure they are not
faulty.
3. CV620-BK2/WH2
image is severely
delayed
Please use 1080p or 720p 60/50 Hz signals rather
than 25/30 Hz signals.
4. Not working after
changes to DIP
Switch setting
After completing DIP Switch setting, unplug and
reconnect the power cord and turn on the machine to
change the setting.
5. CV620-BK2/WH2
cannot be
operated by
remote control
1. Please confirm if the Camera Select on the remote
control can be used together with the IR Select on
the Camera.
2. Please prevent Camera from direct sunshine.
3. Make sure the energy-saving bulb and the IR touch
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screen are as far away from each other? as
possible in order to avoid interference.
4. When several CV620-BK2/WH2s are connected in
the same area, the operation of two remote
controls at the same time may result in signal
interference. It is recommended to use only one
remote control.
6. The device cannot
be controlled with
Codec
1. Please consult the distributor to make sure the
firmware version is the latest one. The steps to
check version is as follows:
1.1 Press [MENU] on the remote control
1.2 Choose [Status]
1.3 Go to Page 5 of [System]
1.4 Make sure the firmware version is
correct.
2. Make sure the connection is correct (RS-232/422
Input).
3. Please confirm OSD menu [System]/[Control
Protocol] setting.
7. The device cannot
be controlled with
RS-232/RS-422
1. Make sure the connection is correct (RS-232/422
Input).
2. Please confirm OSD menu [System]/[Control
Protocol] setting.
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