Mars FLAVIA Barista User Manual

The FLAVIA® barista

User Guide

UK

www.marsdrinks.com

CONTENTS

Page

Safety & Installation Guidelines........................................... 1

Brewer Layout ......................................................................... 4

The FLAVIA barista Beverage Range ................................ 5

Setting up your Brewer ......................................................... 6

Selecting Cups to Use............................................................ 9

Preparing an Espresso ........................................................... 10

Preparing Cappuccinos, Lattes, Mochas ........................... 11

Preparing Coee, Tea, Chocolate ....................................... 14

Daily Care ................................................................................. 15

Weekly Care ............................................................................. 16

Auditing Your Brewer ............................................................ 18

Draining Your Brewer ............................................................. 19

Troubleshooting ...................................................................... 20

ENG

Note:

The original instructions in this document were written in English. Any language other than English

used is a translation of the original document.

In order to prevent harm or injury to those using the appliance or to any other persons and/or property,
please be sure to read and save the following safety instructions.

Place on a solid weight bearing level out of the reach of children. Children and persons unfamiliar with the
equipment should only use it under supervision. Not observing these precautions may cause burns, electric

shock and other injury.

The appliance is not to be used by persons (including children aged from 8 years and above) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance in a safe way and understand the hazards
involved. Children being supervised are not to play with the appliance. Cleaning and user maintenance
shall not be made by children without supervision.

Under no circumstances should you attempt to move the machine alone. The machine weight when empty

requires a two person lift.

Never place outside. This system is for indoor use only.
Never attempt to change the specification or modify systems in any way. Any attempt to do so may result

in fire or injury. If in need of assistance, please contact customer service or your local FLAVIA® supplier.
Anyone following the troubleshooting guide described at the end of this document should be restricted to
persons having appropriate safety and hygiene knowledge and practical experience of the appliance.

Ensure access to the rear of the system can be achieved easily to allow isolation of the electrical and water
supply.

Under no circumstances should you attempt to perform any servicing or repairs on this system.

Inexperienced persons may cause injury or malfunction. Always call customer service or your local FLAVIA®
supplier.

Do not immerse in water.
Only clean specified areas with appropriate materials as instructed.
Do not install where a water jet could be used.
Supervise if any children, aged or infirm persons are using the system.
Never use without placing a cup under the water outlet. Hot water may get caught in the lid and drip tray

causing burns.

Drain water tank. Keep upright for transportation and storage.

All water must be drained from the equipment if it is to be stored or transported where it could be subjected
to temperatures of 0°C or below. If the equipment has been subjected to temperatures of 0°C or below then
the brewer should be left at room temperature for no less than 2 hours before powering on. Water freezing
inside the brewer or running the equipment with frozen water could cause damage to the machine causing
leaks which could result in electric shock.

An ambient temperature range of +5°C to +30°C is recommended for system location.
The system is flash tested before it leaves the manufacturing premises. Repeated flash testing could

damage insulation.

Never do anything that might cause damage to the cord or plug, (such as modify them, place hot or heavy
objects on them, bend them, stretch them, or twist them). If the appliance is used when damaged, electrical

short circuit or fire may result. If in need of repair please contact your local FLAVIA® Customer Service Oce.
Clean the plug from dust regularly using a clean cloth. A build-up of dust on the plug will attract

condensation, which could cause cable damage resulting in fire.

The appliance must be earthed. Failure to do so may result in electric shock.
Make sure the plug is correctly inserted in the power socket. An unsafe plug may cause electric shock or

generate heat resulting in fire.

Do not use a damaged powercord, mains plug or power socket. Failure to do so may result in electric shock,
injury or malfunction.

230V socket must not be used with other appliances. When used alongside other appliances, heat
generated may result in fire.

Never plug or unplug the appliance with wet hands. This may result in electric shock

SAFETY AND INSTALLATION GUIDELINES

GENERAL USE

1

Electrical Supply and Cord

Notice

If you are connecting your appliance to the mains water supply, the following requirements
must be met:

A brass stopcock to BS1010 standard with a 15mm compression outlet or a brass stopcock with
3/4 inch BSP male outlet.

Water pressure must be between a maximum of 6.8 bar (100 psi) and a minimum of 1 bar (14.5
psi)

Flow rate of at least 250ml/minute.

Water to be cold drinking water and sodium free.

Install in accordance with local plumbing regulations.

Connect mains water to filter with 3/8 in. NPT male fitting.

Jointing compound should not be used in the water supply to the system as this will aect
the drink flavour, only use PTFE tape.

Do not locate the water supply above the mains power socket.

We draw your attention to the requirements of the Water Supply ( Water fittings)
Regulations 1999.

Plumbed Systems

2

ENG

SAFETY AND INSTALLATION GUIDELINES

REGULATORY COMPLIANCE

This system has been designed and manufactured in accordance with European legislation
relating to Safety and Electromagnetic Compatibility (EMC)

INSTALLATION OF YOUR FLAVIA® barista

Brewer Dimensions and Weight

Height – 17”(432mm) Width – 21.8”(554mm) Depth – 20.6”(517mm)

A gap of 2.5”(60mm) is required behind the Brewer if it is to be plumbed in.

Out of box Weight – 35.6Kg
Weight with water tanks filled – 40Kg

Electrical Supply

It is important that you have a power supply ready so that we can install your new system quickly
and eciently.

You will need to supply a suitable switched electrical supply to meet the requirements for isolation
of electrical equipment.

i.e. A 13 Ampere supply requires 13 Ampere switched socket or a lockable isolator.

Only use a 230V AC single phase power supply.

Use only one system per socket and ensure it is earthed.

Your system comes supplied with a mains lead 5’9” (1.75m) in length.
Only this lead should be used, no old leads should be re-used.

If you are unsure about
any installation
requirements, consult
an electrician and/or
a plumber.

●

Notice

Ensure that the brewer is placed on a stable level surface capable of safely supporting the
weight noted above. The use of a bespoke FLAVIA® base cabinet is highly recommended.
Contact your local FLAVIA® Customer Service operator for more details.

Your system is supplied with a moulded 13 Ampere fused plug.

If the fuse needs replacing only use an ASTA approved BS1362 13 Ampere cartridge fuse.

Always re-fit the fuse cover.

If the fuse cover is lost or damaged a replacement can be obtained by contacting customer
service or your local FLAVIA® supplier. Ensure the replacement cover is the same colour as that
which is visible on the pin face of the plug.

Never attempt to use the plug without the fuse cover being fitted.

UK SPECIFIC REQUIREMENTS

SAFETY AND INSTALLATION GUIDELINES

UK ELECTRICITY AT WORK REGULATIONS

We recommend that the following tests are performed on the system on an annual basis by
a suitably trained person using a Portable Appliance Tester following the manufacturer’s
instructions.

TEST RECOMMENDED LEVEL

Earth Bond Test Less than 0.1Ω (including mains lead)

Insulation Resistance Greater than 2 MΩ.

The mains plug lead and socket should be checked weekly for any signs of damage.

All test results should be recorded and retained for future reference including the date
performed, who performed them and the next test date.

If any test or inspection fails do not connect the system. Call customer service or your local
FLAVIA® supplier immediately.

4

BREWER LAYOUT

EXTERIOR

Filler Lid
(Unplumbed Only)

Drink Selection
Buttons

Instruction

Screen

Filterpack Door

Filterpack Bin /

Filterpack Funnel

Drip

Trays

Espresso Bin

Espresso Cup
Stand

Espresso
Door

ENG

THE FLAVIA® barista BEVERAGE RANGE

5

The left hand side of the brewer is used for preparing and dispensing filter coees, teas,
chocolates and Froth freshpacks. The right hand side of the brewer is used for preparing and
dispensing espresso shots.

FILTER PACK DIFFERENCES AND USAGE

The FLAVIA barista can prepare Espressos, Filter Coees, Teas and Chocolates. It can create
Frothy Cappuccinos, Lattes and Mochas using either Espresso or Filter Coee. When the
beverage is selected the brewer will prompt for the relevant pack and open the relevant pack
door.

IMPORTANT

Only special FLAVIA barista Espresso packs can be used in the espresso side. FLAVIA barista
Espresso packs have distinctive RED winged nozzles and will also state “For use with FLAVIA
barista”.

ONLY use Espresso packs with RED nozzles in the RIGHT side of the machine.
ONLY use Standard Filter packs with CLEAR nozzles in the LEFT side of the machine.
Packs are NOT interchangeable and will not fit into the wrong side.

Attempting to force the wrong pack into either side will damage the machine.

IMPORTANT

Filter Pack Side

For brewing

Filter Coees,

Teas, Chocolates

and Froth packs

IMPORTANT

Espresso Side

For brewing FLAVIA

barista Espresso

packs only

SETTING UP YOUR BREWER

SWITCHING ON

6

1. Plug your FLAVIA® barista in

2. Switch on using ON/OFF switch at back to Position “I”

(Ref. A)

Before you can use your brewer you must first configure your brewer and prime the hot water
system.

ENTERING OPERATOR MENU

Enter the Operator password (default password: press top right button 4 times) (Ref. B). The
Operator Menu navigation options “Next” and “Back” will appear (Ref. C)

PRIME HOT

WATER SY STEM

(Consult User

Guide)

(Ref. B)

Interim Total Cups:
00000016

PRIME HOT WATER SYSTEM

Exit Menus

<Back
Interim Total Cups:

00000016

<Next

PRIME HOT WATER SYSTEM

Exit Menus

(Ref. C)

SELECTING WATER SUPPLY

1. From the Operator Menu (Ref. C), press “Next” until the menu item “Water Supply:” is shown

2. Select “Jug Filled” or “Plumbed In” using the “Edit+” or “Edit –“ buttons

PLUMBED IN WATER SUPPLY

Select the “Plumbed In” option if the water supply to the brewer will come from the mains water
supply. In this case connect the water hose (not supplied) to the back of the brewer.

IMPORTANT: Refer to the section “SAFETY AND INSTALLATION GUIDELINES” at the front of this
manual

x4

1. Push the bottom left and right buttons

simultaneously and hold them for 2 seconds. The lights
of the bottom two buttons will illuminate to show you
have pressed the buttons simultaneously. If the lights
do not light up you may not have pressed the two
buttons at the same time. If this is the case try again.
After the 2 seconds the screen will change to show the
Drink Audit Screen ( Ref B)

ENG

SETTING UP YOUR BREWER

7

JUG FILLED – MANUAL FILLING WITH WATER

Select the “Jug Filled” option if water will be added to the brewer manually. To manually fill with
water;

1. Lift the filler lid

2. Fill with water

3. Maximum fill level reached

when the red float cap pops up

4. Close the filler lid

Only use FILTERED cold water when refilling. Failure to do so could result in premature
failure of the machine.
Take care not to overfill tank.
If tank runs out before water is refilled, the display will read “Please open lid and add more
water”
If tank is overfilled water will flow out from underneath filterpack door and into drip tray.

●

●

●

●

Notice

PRIMING THE HOT WATER SYSTEM (INITIAL INSTALL ONLY)

You cannot brew beverages if you have not primed the brewer first! The priming cycle fills the
hot tanks and espresso system with water and removes any air from the system. After this, your
brewer will be ready for use. NOTE: Unless the system is fully primed the water heaters will not
be enabled.

PRIMING THE ESPRESSO SYSTEM (INITIAL INSTALL ONLY)

1. From the Operator Menu (Ref. C)

press “Next” until the menu option
“Hot Tank Control:” is shown.

2. Select the “Prime” option

HOT TANK CONTROL
Disabled (Tank Empty)

PRIME HOT WATER SYSTEM

Exit Menus

<Back

<Next

Disable>

Prime>

The brewer will now start to fill the boilers with water from the cold tank. The message at the
bottom of the screen will change to show “HOT TANKS FILLING”. The filling sequence will take
approximately 2 minutes after which the screen will change to show “WATER HEATING”.

Whilst you wait for the hot tanks to fill, the espresso system can be primed. To prime the espresso
system, water needs to be pumped through the espresso hotblock water heater and out of the
espresso dispense head. The brewer will step you through the process and will ask you to take some
actions. You will need a small espresso cup when prompted, to collect the water that is pumped out
of the espresso dispense head.

1. Press “Next” in the Operator Menu to
show the menu “Esp Hotblock Control:”

2. Select the “Prime” option
The brewer will now open the espresso

pack door

ESP HOTBLOCK CONTROL
Disable (Block Empty)

PRIME HOT WATER SYSTEM

Exit Menus

<Back

<Next

Disable>

Prime>

PRIMING THE HOT TANKS (INITIAL INSTALL ONLY)

8

SETTING UP YOUR BREWER

4. When the espresso door opens, de-latch

the door fully by pressing the de-latch
lever down and in towards the brewer
(Ref D). This allows the espresso door
to be flipped down to its fully open
‘cleaning and servicing’ position.

5. Place a suitable small espresso cup on
the inside of the door under the espresso
dispense head as shown in (Ref. E)

(Ref. D) (Ref. E)

6. When ready select
“Prime” to continue
the priming sequence

ESP HOTBLOCK CONTROL
Open Door & Insert Cap

HOT TANKS FILLING

Exit Menus

<Back

<Next

Disable>

Prime>

7. The brewer will now start to pump water from the cold tank through the espresso system and
out of the espresso dispense head. The screen will show “Disabled ( Priming…)”. The espresso
pump may make a louder than normal noise when priming starts and before the water starts to
flow. This is normal.

8. The brewer will run a measured amount of water through the system and out into the cup. The
pump will automatically stop. The cup will contain a small amount of water which needs to be
emptied. The brewer will prompt to “Empty Cup & Replace”

9. Empty the cup and replace for a second priming water shot.

10. Press “Prime” once again to continue

ESP HOTBLOCK CONTROL
Disable (Block Empty)

WATER HEATING

Exit Menus

<Back

<Next

Disable>

Prime>

11. A second priming shot will be pumped through the
system to displace any air. A larger amount of water,
approximately 2oz (60ml) will be pumped into the
cup. The pump will automatically stop when enough
water has been pumped.

12. When complete the screen will show “Enabled
(Block Primed)” and the espresso hotblock heater

will be turned on.

13. Press “Exit Menus”

Note: When priming, the brewer will automatically stop the water when sucient water has
been pumped. If for any reason you need to stop the water pumping during the prime, press the
“Disable” option. This will stop the pump. You will need to re-start the priming sequence again
by pressing “Prime” when ready.

HEATING THE WATER

After successfully priming the brewer, the display will change to say “Please wait while the water
heats up”. If the espresso hotblock has not been fully primed then the water will not heat.

When the water is hot the main menu will be displayed.
Your brewer is now ready to use.

ENG

SELECTING CUPS TO USE

Caution

Please be aware that the minimum cup
size for use with a large drink to avoid
overflow is 200ml (7floz UK)

9

1. The use of FLAVIA® paper cups is recommended. Alternative cups may be used providing they
are of similar proportions to Ref. H and weigh a minimum of 5g for a filter cup. 3g for
espresso cups.

2. Mugs may be used providing they are of similar shape and proportions to Ref. H

3. Use of cups that do not meet the recommended criteria may result in overflow or mess

creation.

4. For further advice on cups and mugs suitable for use with your brewer please contact
customer service or your local FLAVIA® supplier.

Standard Cup

Minimum weight 5g

(Ref H)

Espresso cup

Minimum weight 3g

(Ref H)

LARGE/TRAVEL MUG FACILITY

Large mugs or travel mugs that will not fit on the cup stand may be accommodated by removing
the drip tray and cup stand from either side of the brewer and placing the large mug or travel
mug directly under the dispense head.

Step 1 Step 2

80mm

90mm

55mm

2.4” (62mm)

2.4”
(62mm)

1.7” (45mm)

1. Insert coins (pay option only)

2. Place cup on espresso cup stand (see previous section)

3. Select the “Coee” menu

4. Select the “Espresso” option

5. Insert a FLAVIA barista Espresso pack and close the espresso pack door.
Note: Only use FLAVIA barista Espresso packs with RED nozzles in the espresso side.

6. While your espresso is being freshly brewed into your cup, keep hands clear.

7. Take your beverage when complete. Take care your beverage will be hot.

PREPARING AN ESPRESSO

10

If using espresso cups, the espresso cup
stand must be used. Slide the espresso cup
stand into position all the way to the end­stop and place espresso cup centrally on
stand.

EPRESSO CUPS AND ESPRESSO CUP STAND

If using a larger cup to vend the espresso
into then move the espresso cup stand out
of the way place cup of cup stand, pushing
all the way to the back stop.

MAKING AN ESPRESSO

Notice

No change is given. “Insert coins” will stop flashing once money is sucient.

ENG

1. Insert coins (pay option only)

2. Place cup on Filter Pack Cup Stand and push all the way back to the back stop

3. Select the “Latte/Cappuccino” menu

11

PREPARING CAPPUCCINOS, LATTES, MOCHAS

2-PACK DRINKS

Cappuccinos, Lattes and Mochas are created using 2 packs. The first pack is a Froth or Chocolate
pack creating the foam and froth for the drink, the second pack adds the coee or tea to the
frothed drink.

You can choose to use Espresso or Filter Coees for your 2-pack drinks. The machine will
automatically prompt for the relevant pack and open the appropriate pack door.

OPTIONS

The following drinks are created using a Froth, or Chocolate pack as the 1st Pack, followed by an
Espresso as the 2nd pack to finish the drink;

Cappuccino (espresso) = Froth + Espresso
Latte (espresso) = Froth + Espresso
Mocha (espresso) = Froth or Chocolate + Espresso

The following drinks are created using a Froth, or Chocolate pack as the 1st Pack, followed by a
Filter Coee as the 2nd pack to finish the drink;

Cappuccino = Froth + Filter Coee
Latte = Froth + Filter Coee
Mocha = Froth or Chocolate + Filter Coee

+

+

MAKING A CAPPUCCINO, LATTE OR MOCHA WITH ESPRESSO

Notice

No change is given. “Insert coins” will stop flashing once money is sucient.

PREPARING CAPPUCCINOS, LATTES, MOCHAS

4. Select the “Latte (espresso),

Cappuccino (espresso) or Mocha
(espresso)” option of your choice.

5. Insert the Froth pack of your choice
(or Chocolate pack for Mocha) and
close the Filter Pack Door. Packs

inserted in the Filter Pack Door must
not have red nozzles.

6. While your Froth is being created,

keep hands clear.

7. When your Froth has been created
the Espresso Pack Door will
automatically open.

8. Insert a FLAVIA barista Espresso
pack and close the Espresso Pack
Door. Note: Only use FLAVIA barista

Espresso packs with RED nozzles in
the espresso side.

9. Move your cup of Froth to the

Espresso side pushing the cup all the
way to the back stop.

10. Your espresso will now be brewed into
the cup of Froth. If making a Latte
(espresso) or Mocha (espresso) the
drink will be frothed together at the
end of the espresso shot.

11. Take your beverage when complete.
Take care your beverage will be hot.

Latte / Cappuccino

Latte

Cappuccino

Mocha

Latte

Cappuccino

Mocha

(espresso)

(espresso)

(espresso)

Notice

Note: you may need to move the espresso cup stand out of the way first.

MAKING A CAPPUCCINO, LATTE OR MOCHA WITH FILTER COFFEE

Notice

No change is given. “Insert coins” will stop
flashing once money is sucient

1. Insert coins (pay option only)

2. Place cup on Filter Pack Cup Stand and

push all the way back to the back stop

12

5 5

8 8

9

ENG

13

PREPARING CAPPUCCINOS, LATTES, MOCHAS

3. Select the “Latte/Cappuccino” menu

4. Select the “Latte”, “Cappuccino”

or “Mocha” option of your choice

5. Insert the Froth pack of your choice
(or Chocolate pack for Mocha) and
close the Filter Pack Door. Packs

inserted in the Filter Pack Door
must not have red nozzles.

Latte / Cappuccino

Latte

Cappuccino

Mocha

Latte

Cappuccino

Mocha

(espresso)

(espresso)

(espresso)

9. Your filter coee will now be brewed into the cup of Froth. If making a Latte or Mocha the dink

will be frothed together at the end of the espresso shot.

10. Take your beverage when complete. Take care your beverage will be hot.

6. While your Froth is being created,

keep hands clear.

7. When your Froth has been created
the Filter Pack Door will automatically
re-open.

8. Insert a FLAVIA Filter Coee pack
and close the Filter Pack Door. Packs

inserted in the Filter Pack Door must
not have red nozzles.

Hot water

Espresso

14

PREPARING FILTER COFFEE, TEA, CHOCOLATE

1. Insert coins (pay option only)

2. Place cup on Filter Pack Cup Stand and push all the way back to the back stop.

3. Select your drink size choice from the Coee or Tea menu,

or select Hot Chocolate from the Chocolate menu.

Notice

No change is given. “Insert coins” will stop flashing once money is sucient.

Coee

Large

Regular

Small

(press & hold)

4. Insert your chosen FLAVIA Freshpack
and close the Filter Pack Door. Packs

inserted in the Filter Pack Door must
not have red nozzles.

5. While your beverage is brewing, keep

hands clear.

6. Take your beverage when complete
Take care your drink will be hot.

4 4

ENG

Back

DAILY CARE

EMPTYING THE DRIP TRAYS

15

1. Lift out and empty drip tray. CAUTION – CONTENTS MAY BE HOT.

2. Remove grill and separate top and bottom parts.

3. Clean them in warm soapy water, wipe area left by drip tray.

4. Reassemble and replace carefully.

Notice

The brewer does not tell you when the drip tray is full so make sure you check it regularly.

EMPTYING THE FILTERPACK OR ESPRESSO BIN

Pack bins should be emptied and cleaned on a daily basis. The brewer will request that the bins
are emptied if the maximum number of allowable packs has been vended.

1. Remove the appropriate drip tray as above

2. Pull bin forward

3. Empty filter-pack/ espresso bin

4. Clean bin in warm, soapy water

5. Replace bin

6. Replace drip tray

Notice

Ta k e c a r e w h e n r em o vi n g fi l te r p a c k b i n .
The act of removing the bin resets the bin counter - ALWAYS EMPTY THE BIN IF REMOVED

Filter-pack bin

(LEFT)

Espresso bin

(RIGHT)

1. Grip bottom of filterpack door.

2. Use other hand to steady the brewer.

3. Pull sharply from bottom towards you.

4. Wash in warm soapy water and rinse thoroughly.

5. Wipe sides of area where door was.

6. Replace door – Top first.

7. Push bottom of door until you hear a ‘CLICK’.

16

WEEKLY CARE

GENERAL CLEANING

Use a damp cloth to wipe the outside surfaces and the areas that are exposed inside.

Notice

Do not use strong detergents and take care not to get soapy water into the water tank as this will aect
the drink taste

CLEANING THE WATER FILLER FUNNEL

1. Open filler lid.

2. Remove filler funnel assembly.

3. Clean in warm soapy water.

4. Rinse thoroughly (so no soap gets into tank).

5. Replace.

6. Close the filler flap.

Open filler lid Filler funnel

CLEANING THE FILTERPACK (LEFT) DOOR

ENG

17

WEEKLY CARE

CLEANING THE CUP DETECT AND AIR DUCT

Notice

Remove filterpack door to access air duct.

Clean both cup
sensors to ensure
correct operation

Ensure air duct is

clean and free of

debris

CLEANING THE ESPRESSO (RIGHT) DOOR

1. The Espresso door is not removable and can only be cleaned in

position.

2. To open the pack door if the machine is powered on and ready to
vend, simply select “Espresso” from the “Coee” menu and the
door will open. Note: No water will be dispensed if no pack is
inserted.

3. If the machine is ‘OFF’ or the machine is not ready to vend, the
door can be opened manually by removing the espresso pack bin
and pushing on the rubber pad inside and above the espresso bin
area. Push towards the back of the machine and the door will open.

4. To fully open the door for cleaning, press the lever on the right side
of the open door.

5. Wipe inside the door and the around the sides of the espresso
dispense area with a clean cloth using warm soapy water and wipe
dry.

6. If the espresso pack bin has not been removed, close the espresso
pack door and remove the espresso pack bin. Wipe inside the
brewer around the espresso pack bin area with a clean cloth using
warm soapy water and wipe dry.

Espresso door release

lever

Door open for cleaning

SANITISING

• After cleaning, sanitise surfaces with a non-chlorine based anti-bacterial wipe or solution.

• Avoid scented products, as this will aect the drink taste.

AUDITING YOUR BREWER

COLLECTING AUDITS

18

1. Enter operator menu (push and hold bottom left and right buttons) (Ref. A – page 6)

2. Enter password (default password press top right button 4 times) (Ref. B – page 6)

3. Display will show ‘Total Cups’, this is the total number of drinks dispensed

4. Pressing “Next” will scroll down the list of available audits. The audits shown will vary depending

on whether a payment system is fitted or not. The audits displayed in order are

‘Paid 2-Pack Cups’ (if pay option fitted) Total number of paid 2-pack drinks made
‘Paid 1-Pack Cups’ (if pay option fitted) Total number of paid single pack drinks made
‘Free 2-Pack Cups’ To ta l nu m b er o f f r ee 2 -P a c k d r in k s m a d e
‘Free 1-Pack Cups’ To t a l n um b e r o f f r ee s i ng l e p a c k d r in k s ma d e
‘Hot Water Vends’ To t al n um b e r o f ma n u al H ot Wa t e r d i s pe n s es m ad e
‘Espresso Packs’ To t a l n u mb e r o f e sp r es s o p a c ks ve n d e d
‘Total Packs’ To t a l n u mb e r o f p ac k s v e nd e d
‘Interim Espresso Packs’ Espresso packs used since last reset. Press ‘Zero’ to reset
‘Interim Total Packs’ Packs used since last reset. Press ‘Zero’ to reset
‘Interim Total Cups’ Drinks dispensed since last reset. Press ‘Zero’ to reset

Back

Next

Zero

Interim
000345

CONTROLLING ACCESS TO AUDITS AND PRICE SETTING

1. Enter operator menu (push and hold bottom left and

right buttons) (Ref. A, page 6)

2. Enter default password (press top right button 4 times)
(Ref. B, page 6)

3. Press ‘Back’ to access the Operator Password menu.

4. Press ‘Start’ (Ref. F)

5. Enter a unique 4 digit password using the six buttons on

the left and right of the display (Ref. G)

6. Confirm the 4 digit password to reset the menu screen
and activate the new password

7. Press Exit menus.

Back

Next

Start

Operator Password:
Set New Password

(Ref. F)

1
2
3

4
5
6

Notice

• If a password is lost or forgotten, it can only be reset by a service engineer

• Changing the password is not recommended unless the brewer is being used in conjunction with a
paypod to prevent the brewer being switched to ‘Free Vend’

• Please contact customer service or your local FLAVIA® supplier in the event of a lost or forgotten
password

The operator menu of the brewer can be password protected to prevent unauthorized access. To
set a new password:

ENG

(Ref. G)

AUDITING YOUR BREWER

19

CONFIGURING ENERGY SAVING MODE

In order to conserve energy the brewer can be configured to switch to standby mode after a
specified time of inactivity. To configure the energy saving mode:

1. Enter Operator menu (push and hold bottom left and right buttons) (Ref. A, page 6)

2. Enter password (default password: press top right button 4 times) (Ref. B, page 6)

3. Press back / next to display the ‘standby timeout (mins)’ screen

Edit>

Edit>

Standby Timeout
(Mins): 240

4. Set time period for brewer to enter standby in minutes by pressing Edit +/-

5. Press Exit menus

If brewer is inactive for the specified time it will enter standby mode. In this mode the heaters and
lights will be switched o and the display will be turned o. Pressing any button will re-active the
brewer.

DRAINING YOUR BREWER

Notice

Make sure brewer is turned o

Draining is recommended before moving the brewer.

1. Remove filter pack drip tray and bin

2. Remove bung. CAUTION – WATER MAY BE HOT

3. Allow all water to drain out

4. Replace bung fully

5. Clip drain tube back into place

<Back

Next

WATER HEATING

Exit Menus

TROUBLE SHOOTING

20

The sophisticated design of your FLAVIA® brewer makes it very unlikely that anything will go
wrong. However, if faults do develop, you can resolve many of them yourself

PROBLEM REASON SOLUTION

“Please empty pack bin”

message displayed

“Check pack bin”
message displayed

“Please empty espresso bin”

message displayed

“Check espresso bin”

message displayed

“Please open lid and add more
water”

message displayed

“Please wait while the cold
tank fills up”

message displayed

“Please check that the water is
turned on, then press ‘Retry’”

message displayed

“Please wait while the water
heats up”

message displayed

Filterpack bin is full

Filterpack bin has not been
returned properly

Espresso pack bin is full

Espresso pack bin has not been
returned properly

Brewer’s cold water tank needs
to be filled

Brewer’s cold water tank needs
to be filled

Brewer’s cold water tank needs
to be filled

The water is heating up

Pull out and empty the filterpack
bin. Clean bin if necessary.
Replace bin.

Make sure filterpack bin is
returned

If message still stays on, contact
customer service or your local
FLAVIA® supplier

Pull out and empty the Espresso
bin. Clean bin if necessary.
Replace bin.

Make sure the Espresso pack bin
is returned

If message still stays on, contact
customer service or your local
FLAVIA® supplier

MANUAL FILL

Fill tank with a jug of cold water.
Ref. page 10

PLUMBED FILL

Change the “Water Supply:” menu
setting to “Plumbed-In”. Ref.
page 6

MANUAL FILL

Change the “Water Supply:”
menu setting to “Jug-Filled”. Ref.
page 6

PLUMBED FILL

This is normal if displayed for
short periods of time after a vend.
If the message persists for more
than 20 seconds then check that
the water supply is turned on,
and that the delivery pipe is not
kinked. Ref. page 4

MANUAL FILL

Change the “Water Supply:”
menu setting to “Jug-Filled”. Ref.
page 6

PLUMBED FILL

Check that the water supply is
turned on, and that the delivery
pipe is not kinked. Then press the
“Retry” button. Ref. page 4

If message stays on for more than
20 minutes, please switch o
brewer and call customer service
or your local FLAVIA® supplier

ENG

21

TROUBLE SHOOTING

PROBLEM REASON SOLUTION

“Prime the hot water system”

message displayed

Spillage around the brewer

Cups do not fit

Filterpack door will not close

Espresso pack door will not
close

No messages on display

“Please Call Operator”

message displayed

The hot water system needs to
be primed

A drip tray may have
overflowed

Wrong height cup stand

Filterpack door not
reassembled properly

Espresso pack was inserted

Filterpack was inserted

Brewer has been switched o at
the back

Brewer disconnected at socket

Brewer is in “deep standby”
mode

To see the reason, press and
hold bottom left and right
buttons. The display will then

change to reveal one of the
Error Messages listed below.

Note: That access to the
service functions is restricted
to persons having safety/
hygiene knowledge and
practical experience of the
appliance.

“PACK DOOR TIMEOUT”

Priming is part of “Setting Up
Yo ur B rew er ” . Re f. p ag e 6

Remove, empty and replace drip
tray Ref. page 10.
CAUTION - WATER MAY BE HOT

Two cup stands are provided with
the brewer. The Espresso cup
stand can also be adjusted. Ref.
pages 7/8

Remove and replace filterpack
door (check under Weekly Care –
Cleaning Filterpack door for how
to do this)

Do not insert Espresso packs (red
nozzle) in the filterpack door –
they can only be vended in the
Espresso pack door.

Do not insert Filterpacks (clear
coloured nozzles) in the Espresso
pack door – they can only be
vended in the Filterpack door.

Switch brewer on using the ON/
OFF switch at the back. Ref.
page 5

Put plug back into socket and
switch on at socket

Press any button to exit standby
mode and turn on the display.

If problem recurs, please call
customer service or your local
FLAVIA® supplier

If the Error Message is not listed
below then please call customer
service or your local FLAVIA®
supplier

After attempting the solution
below, press ‘Exit Menus’ to
remove the error message and to
attempt to clear the fault.

If problem recurs, please call
customer service or your local
FLAVIA® supplier

Manually check if the filterpack
door is stuck shut or dislocated
from its hinges.

22

TROUBLE SHOOTING

PROBLEM REASON SOLUTION

“PACK INJECT TIMEOUT”

“PACK EJECT TIMEOUT”

“GUARD FLAP DIDN’T SHUT”

“CLAMP MOVEMENT
TIMEOUT”

“ESP PACK INJCT TIMEOUT”

“ESP PACK EJECT TIMEOUT”

“ESP PAWL ARM STUCK”

“BUTTON STUCK DOWN”

“SELECT PAYMENT SYSTEM”

Manually open the filterpack door
and check if a filterpack pack is
stuck in the pack guide rail.
CAUTION - PACK MAY BE HOT

Check if an Espresso pack is
trapped in the Espresso ‘guard
flap’ (located at the bottom of the
Espresso pack door).
CAUTION - PACK MAY BE HOT

Manually open the Espresso pack
door and check if an Espresso
pack is trapped against the door.
CAUTION - PACK MAY BE HOT

Manually open the Espresso pack
door and check if an Espresso
pack is stuck in the pack guide
rail.
CAUTION - PACK MAY BE HOT

Press all selection buttons to
check movement.

The ‘Free Vend’ menu is set to
‘Disabled’. Enter ‘Operator Menu’
Ref pages 5/6. Scroll to the ‘Free
Vend’ menu and press ‘Edit’ to set
the menu to “Enabled”.

ENG

70-41-3152 Issue A

® FLAVIA ©/™/® & designs Mars Drinks 2015