Marrison MD, ME User Manual

MD/ME Series

USER MANUAL

User Manual : MD/ME series
Version : A
Issue Date : 2016/01
P/N : 920-016511-00

CONTENTS

1. Barcode Printer ............................................................................................... 1

1-1 Box Content .......................................................................................................................... 1

1-2 Getting To Know Your Printer............................................................................................. 2

2. Printer Setup ................................................................................................... 4

2-1 Open The Printer Cover ....................................................................................................... 4

2-2 Open The Printing Mechanism ........................................................................................... 5

2-3 Loading The Ribbon ............................................................................................................ 6

2-4 Loading The Label Roll ........................................................................................................ 8

2-5 Installing The Label Supply Hub Base On Internal Diameter ....................................... 10

2-6 Preparing For Tag Printing............................................................................................... 11

2-7 Connecting The Printer To The Host Computer ............................................................ 12

2-8 Wizard CD Standard Installation ..................................................................................... 13

2-10 Wizard CD Other Choice Installation ............................................................................ 16

3. Operation Panel ............................................................................................ 19

3-1 LED Operation Panel ........................................................................................................ 19

3-2 Error Alerts ......................................................................................................................... 20

3-3 Label size calibration and Self Test Page ........................................................................ 21

3-4 Operation Panel .................................................................................................................. 22

4. Maintenance And Adjustment ..................................................................... 23

4-1 Cleaning The Print Head .................................................................................................... 23

4.2 Adjusting The Print Head Pressure .................................................................................. 24

4-3 Adjusting The Print Line .................................................................................................... 25

4-5 Troubleshooting ................................................................................................................. 26

Appendix ................................................................................................................................... 27

Declaration

FCC COMPLIANCE STATEMENT
FOR AMERICAN USERS

This equipment has been tested and found to comply with the limits for a CLASS A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference at own
expense.

EMS AND EMI COMPLIANCE STATEMENT
FOR EUROPEAN USERS

This equipment has been tested and passed with the requirements relating to electromagnetic compatibility
based on the standards EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and
EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series, The equipment also tested and passed in
accordance with the European Standard EN55022 for the both Radiated and Conducted emissions limits.

TO WHICH THIS DECLARATION RELATES
IS IN CONFORMITY WITH THE FOLLOWING STANDARDS

IEC 60950-1:2005(2nd Edition)+Am 1:2009, GB9254-2008 (Class A ) ; GB17625. 1-2003; GB4943.1-2011,
EN 55022:2006/A1:2007 Class A, EN61000-3-2:2006, EN 61000-3-3:2008 and
EN55024:1998/A1:2001/A2:2003, IEC 61000-4-2:2008 series, UL 60950-1, 1st Edition, 2007-10-31, CSA
C22.2 No. 60950-1-03, 1st Edition, 2006-07, CFR 47, Part 15

WARNING

This is a Class A product. In a domestic environment this product may cause radio interference in which case
the user may be required to take adequate measures.

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可能需要用户对干扰采取切实
可行的措施。

SAFETY INSTRUCTIONS

Please read the following instructions carefully.

1. Keep the equipment away from humidity.

2. Before you connect the equipment to the power outlet, please check the voltage of the power
source.

3. Make sure the printer is off before plugging the power connector into the power jack.

4. It is recommended that you connect the printer to a surge protector to prevent possible transient
overvoltage damage.

5. Be careful not to get liquid on the equipment to avoid electrical shock.

6. For safety and warranty reasons, ONLY qualified service personnel should open the equipment.

7. Do not repair or adjust energized equipment under any circumstances.

CAUTION

 Danger of explosion if battery is incorrectly replaced. Replace only with the equivalent type

recommended by the manufacturer.

 Dispose of used batteries according to the manufacturer’s instructions.
 Only use with designated power supply adapter model.
 Changes or modifications not expressly approved by the party responsible for compliance could

void the user's authority to operate the equipment.

1

1. Barcode Printer

1-1 Box Content

Please check that all of the following items are included with your printer.

Barcode Printer Ribbon Hubs ( set of 2 )

Power Adapter

AC Adapter Label Supply Hub

USB Cable Label Guide Plates ( set of 2 )

Quick Guide

Empty Ribbon Core

CD ( with LabelPro software /

user manual )

2

1-2 Getting To Know Your Printer

Front View

Rear View

TOP COVER

LED INDICATOR

FEED BUTTON

FRONT COVER

COVER OPEN

BUTTONS

POWER SWITCH

FAN-FOLD LABEL INSERT

USB PORT

POWER JACK

3

Open The Printer Cover

Open The Printing Mechanism

ADJUSTMENT SCREW ( LEFT )

Screw for adjusting the print head pressure

LABEL SUPPLY MODULE

- LABEL SUPPLY HUB

- LABEL GUIDE PLATES ( SET of 2 )

ADJUSTMENT SCREW ( RIGHT )

Screw for adjusting the print head pressure

RIBBON MODULE

-

RIBBON FEED MECHANISM

- RIBBON HUB

- EMPTY RIBBON CORE

LABEL GUIDE ( LEFT )

ADJUSTMENT SCREW

Screw for adjusting

the print line

LABEL GUIDE ( RIGHT )

PLATEN

LABEL SENSOR

Movable

RIBBON SUPPLY HUB

PRINTING MECHANISM

RELEASE CATCH ( RIGHT )

RELEASE CATCH ( LEFT )

4

2. Printer Setup

2-1 Open The Printer Cover

 Pressing The Cover Open Buttons

Place the printer on a flat surface. Open the printer cover by pressing the release buttons on both sides of the
printer housing and lift the cover.

COVER OPEN BUTTONS

Release buttons for opening the printer cover.

Pressing the button

Pressing the button

Lift the printer cover backward

5

2-2 Open The Printing Mechanism

 Pressing The Release Catches

Release and lift the printing mechanism.

Pressing

Pressing

Lift the printing mechanism

RELEASE CATCHES

6

2-3 Loading The Ribbon

 A New Ribbon Module Installation
Place the new ribbon on the hub which forms a ribbon supply hub.

Place the empty ribbon core on the hub which forms a ribbon rewind hub.

Stick the ribbon supply hub on the ribbon rewind hub and wind the rewind hub 2~3 circles.

NEW RIBBON

RIBBON HUB

Place on the hub

RIBBON SUPPLY HUB

EMPTY RIBBON CORE

RIBBON HUB

Place on the hub

RIBBON FEED MODULE

Wind the ribbon around the core 2~3 circles

7

 Install The Ribbon On The Printer

Place the ribbon supply hub at the back of the printing mechanism

Pass the ribbon supply hub under the print head.
Insert the ribbon rewind hub on the ribbon feed mechanism.

Close the printing mechanism, making sure that it clicks into place.

Insert into the printing mechanism

Place on the printing mechanism

RIBBON FEED MECHANISM

Wind to the back

8

2-4 Loading The Label Roll

 A New Label Roll Module Installation

Place the label stock on the label supply hub, attach the guide plates to the label stock holder

 Install The Label Roll Module On The Printer

Now load the label stock into the printer

LABEL STOCK

Place on the ribbon hub

Place on the printer

LABEL SUPPLY HUB

LABEL GUIDE PLATES

9

Release the printing mechanism and lift it.
Pass the labels through the label guides up to the tear-off plate.
Adjust the label guides to the label width.

Close the printing mechanism

Through the label guides

LABEL GUIDES

Close

10

2-5 Installing The Label Supply Hub Base On Internal Diameter

 1" Cores

Installing the label supply hub for 1" cores.

 1.5" Cores

Installing the label supply hub for 1.5" cores

 3" Cores

Installing the label supply hub for 3" cores.

11

2-6 Preparing For Tag Printing

In tag printing, the tag hole indicates the height of a label. During adjustment, the sensor must therefore be
positioned directly below the tag hole as shown in the illustration.

SENSOR POSITION

12

2-7 Connecting The Printer To The Host Computer

 Please make sure that the printer is switched off.
 Connect the power cord to the AC adapter and connect the adapter to the printer.
 Connect the USB / parallel cable to the printer and host computer. (USB / parallel cable’s type

depends on the printer which you purchase.

 Switch on the printer. The LED indicator should now lights up.

B1

USB PORT

B

1

USB PORT

A1

POWER SLOT

A1

POWER JACK

A2

PLUG

A2

THE SOCKET OF THE WALL

B2

USB PORT

B2

USB PORT

13

2-8 Wizard CD Standard Installation

Step.01 Insert the Super Wizard CD in the CD/DVD drive of the host computer and the installation program should pop up

automatically.
You will see the Welcome screen first. On the Welcome screen, choose “STANDARD INSTALLATION”.

Step.02 The wizard will then ask you to make sure your USB and power cables are connected and that the power is

turned on. Then click “NEXT”.

Step.03 The next screen you will see is, “Install the LabelPro Software and Windows driver”. Click “NEXT” to continue.

Note
* If the Super Wizard program did not run automatically, you can either turn on the “Auto-run” setting for

your CD/DVD driver or double-click the icon of CD/DVD driver to run the program manually.

14

Step.04 As the printer driver and LabelPro are installing, a screen will display a progress bar. While downloading

completed you will see Installation completed. Click “NEXT” to continue.

Step.05 You can also print a test label. If don’t print a test label, the screen display as step 6.

Note

* If you need more resources, tools or reference documents, you can also find them on Super Wizard CD.

Just click “Other Choices” on the Welcome Screen to access the files.

15

Step.06 Once the installation is complete, you can start to make and print labels with LabelPro or through the printer

driver.

16

2-10 Wizard CD Other Choice Installation

Step.01 Click “OTHER CHOICES” to next screen and select “PRINTER DRIVERS”.

Step.02 Click “INSTALL SEAGULL SCIENTIFIC WINDOWS DRIVER” to next screen, and click “NEXT”.

Step.03 Select “I accept the terms in the license agreement”, and click ”Next”，then click ”Finish” to step 4.

17

Step.04 The Driver Wizard will guide you through the installation procedure. Select "Install printer drivers" and click

“Next”.

Step.05 With a USB connection, search models such as the right diagram printer device. Specify your printer model

and click ”Next”.

Step.06 Enter the printer name (you can use default), then click "Next" to display as right diagram.

Click "Finish" button to start installation.

18

Step.07 Driver installation completed.

19

3. Operation Panel

3-1 LED Operation Panel

 FEED Button

When you press the FEED button, the printer moves the label to the defined stop position. If you are using
continuous labels, pressing the FEED button will move label stock until you release the button again. If you are
using individual labels, pressing the FEED button will move only one label. If the label does not stop at the correct
position, please run the auto calibration (See Section 3-2. for the label size calibration function) on the label stock.

 LED Indicators

LED indicator

Status

Description

Green

Standby mode

The printer is ready for operation

Red /Orange

Error mode

The printer has detected an error.
(See Section 3-2. for Error alerts)

LED Operation Panel

FEED Button

LED Indicator

20

3-2 Error Alerts

In the event of a problem that prevents normal functioning of the printer, you will see an error message on LED
indicators and hear some beep signals. Please refer to below table for the error alerts.

Error Indicators

● Red

● Orange

Flashing
Frequency

● Flashing

● Flashing

Slowly

● Light on

LED indicator

Beeps

STATUS

Description

Solution

2 x 2 beeps

Paper Error

No paper is detected.

Please execute Auto Sensing again.

Paper is finished.

Replace the paper or ribbon.

Printer feed problem.

Possible reasons: the print medium
has become trapped around the
rubber roll; the sensor cannot detect
a gap or black mark between the
labels; there is no paper. Please reset
the sensor.

2 x 3 beeps

Print Mode Error

No ribbon is installed and
the printer is set to
direct thermal printing
mode.

1. To work in thermal transfer mode,
load a ribbon.

2. Alternatively, select the direct
thermal printing mode.。

First 2 beeps,
than 3 beeps

Memory Error

The memory is full. The
printer prints the message
"File System full".

Delete unnecessary data from memory.

Unable to find file. The
printer prints the message
"File Name Not found".

Use the "~X4" command to print all
files. Then check whether the files
exist and whether the names are
correct.

A file of the same name
already exists. The printer
prints the message "
Filename is repeated”".

Change the name of the file and try
storing it again.

None

Print Head Error

High temperature at the
print head.

Wenn the printer is overheated, The
printer will stop printing automatically.
Once the print head has cooled down,
the printer switches to standby mode.
The LED indicator stops flashing.

2 x 4 beeps

Operation Error

The printing head is not
correctly closed.

Open the print mechanism and close
it again.

LED Indicator

LED Operation Panel

21

3-3 Label size calibration and Self Test Page

The printer can automatically detect and store label height.
That means the host computer does not need to transmit the label height to the printer.
And the self-test function lets you check whether the printer is functioning normally.
Here is how you run the label size calibration and self test.

STEP-01 Check that the paper is loaded correctly.
STEP-02 Switch off the printer and press Feed button.
STEP-03 Switch the printer on again, keeping the FEED button pressed. When the LED starts to flash red, release

the FEED button. The printer will now measure the label stock and store the label height.

STEP-04 Once the printer has successfully measured the label stock, it will print a self-test label.

Contents of a self-test printout are listed below.

(The data below is for reference only, actual result may vary according to each situation.)

22

3-4 Operation Panel

STEP 1, Let the printer enter Dump Mode

(For Desktop printer EZ100/EZ300/EZ500 series)

1. Power off the printer, press and hold the FEED key.

2. Power on the printer (while still holding the FEED key).

3. There are 3 serial short beeps first, then, 3 single beep.

Release FEED key when heard the 3rd beep.

STEP 2. Make sure Printer ready for print a label
STEP 3. Send a label or commands which met problem to the printer
STEP 4. Printer will print out a label with letters and numbers, please

take a picture on them and send us by email.

To cancel (get out of) the Dump Mode, please press the FEED key, and then the printer will
automatically print “OUT OF DUMP MODE.” This indicates that the printer is back to the standby mode.

23

4. Maintenance And Adjustment

4-1 Cleaning The Print Head

Dirt on the print head or ribbon, or glue residue from the label stock may result in inadequate print quality. The printer
cover must therefore always be closed during printing. Keeping dirt and dust away from the paper or labels ensures a
good print quality and a longer lifespan of the print head.

 Cleaning Steps

Here is how you clean the print head.

1. Switch off the printer.

2. Open the printer cover.

3. Release the printing mechanism and lift it.

4. Remove the ribbon.

5. To remove any label residue or other dirt from the print head (see blue arrow), please use a soft
lint-free cloth dipped in alcohol.

NOTE

* The print head should be cleaned once a week.
* Please make sure that there are no metal fragments or other hard particles on the soft cloth

used to clean the print head.

PRINT HEAD

To clean the print head

24

4.2 Adjusting The Print Head Pressure

When printing on special media (with varying material thickness), the print quality may suffer. You will then need to
adjust the print head pressure.

 Adjustment Steps

1. Open the printer cover.

2. Remove the ribbon.

3. Use a screw driver and slowly turn the adjustment screws for the print head to increase or reduce the print

head pressure. Do not screw it hard, otherwise the machine will be broken.

4. Turn the adjustment screws according to actual position which is unsuccessful printed. Turn towards +(Plus)
indicates : The pressure is increased；Turn towards –(Minus) indicates : The pressure is reduced.

Turn the adjustment screws

SCREW ( RIGHT )

Screw for adjusting the print head pressure

on right side

SCREW ( LEFT )

Screw for adjusting the print head

pressure on left side

25

4-3 Adjusting The Print Line

When the print line is incorrectly set, the print quality on one side of the medium may suffer.
In such a case, the print line must be adjusted so it is positioned parallel to the paper feed roller.

 Adjustment Methods

1. To move the print head in direction A as indicated by the blue arrow, turn the adjustment wheel

anticlockwise (see arrow 1).

2. To move the print head in direction B as indicated by the blue arrow, turn the adjustment wheel clockwise

(see arrow 2).

Direction-A

Direction-B

Turn the adjustment wheel

ADJUSTMENT WHEEL

PRINT HEAD

26

4-5 Troubleshooting

Problem

Solution

The printer is switched on but the display
does not light up.

 Check the power supply.

One or both LEDs light up red and printing is
interrupted.

 Check the software settings (driver settings) or

command codes.

 Look for the error alert in the table in Section 3-3 Error

alerts .

 Check whether the cutter is functioning normally and

whether it is cutting at all. (Only if a cutter is installed.)

The label stock passes through the printer but
no image is printed.

 Please make sure that the label stock is loaded the right

way up and that it is suitable material.

 Please make sure that the ribbon is loaded correctly.

The label stock jams during printing.

 Clear the paper jam. Remove any label material left on

the thermal print head and clean the print head using a
soft lint-free cloth dipped in alcohol.

There is no printed image on part of the label
or the image is blurred.

 Check the thermal print head for dust or other dirt (label

material or ribbon residue).

 Check for errors in the application software.
 Check the ribbon for wrinkles.
 Check the power supply.
 Run a self test (Section 3-2 ) and check the test print

pattern to see whether the print head prints over the
entire width of the medium.

 Check the quality of the print medium.

The printed image is positioned incorrectly
or a label is missed out during printing.

 Run the Label size calibration function. (Section 3-2)
 Check the label height setting.
 Check whether there is paper or dust covering the

sensor.

 Check the paper guide settings.

The cutter does not cut off the labels in a
straight line.

 Check whether the label stock is positioned straight.

The cutter does not cut off the labels
completely.

 Check whether the label is more than 0.2 mm thick.

When using the cutter, the labels are not fed
through or cut off incorrectly.

 Check whether the cutter has been correctly installed.
 Check whether the paper guides are functioning

correctly.

The label dispenser is not functioning
normally.

 Check whether there is dust on the label dispenser.
 Check whether the label stock is positioned correctly.

NOTE

* If any problems occur that are not described here, please contact your dealer.

27

Appendix

Model

ME120

MD120

ME130

MD130

Print Method

Thermal Transfer / Direct Thermal

Resolution

203 dpi (8 dots/mm)

300 dpi (12 dots/mm)

Print Speed

Up to 5IPS (127
mm/s)**

Up to 4 IPS (102
mm/s)**

4 IPS (102
mm/s)**

3 IPS (76 mm/s)**

Print Width

4.25” (108 mm)

4.16” (105.7 mm)

Print Length

Min. 0.16” (4 mm)**
Max. 68” (1727 mm)

Min. 0.16” (4 mm)**
Max. 30” (762 mm)

Processor

32 Bit RISC CPU

Memory
Flash

8MB Flash (4MB for user storage)

SDRAM

16MB

Sensor Type

Adjustable reflective sensor
2 fixed transmissive sensors, central aligned

Media

Types

Continuous form, gap labels, black mark sensing, and punched hole; label length set by auto sensing or programming

Width

1” (25.4 mm) Min. - 4.64” (118 mm) Max.

Thickness

0.003” (0.06 mm) Min. - 0.01” (0.25 mm) Max.**

Label Roll
Diameter

Max. 5” (127 mm)

Core Diameter

1” (25.4 mm), 1.5” (38.1mm), 3” (76.2mm)

Ribbon

Types

Wax, wax/resin, resin

Length

981’ (300 m)

Width

1.18” Min. - 4.33” (30 mm - 110 mm) Max.

Ribbon Roll
Diameter

2.67“ (68 mm)

Core Diameter

Core diameter: 1” (25.4 mm)

Printer Language

EZPL, GEPL, GZPL auto switch

Software

Label Design
Software

LabelPro

Driver

Compatible with Windows 2000 / XP / VISTA / Windows 7 / Windows 8.1

DLL/SKD

Support Win CE, .NET, Andriod, W indows Mobile, Windows 2000 / XP / VISTA / Windows 7 / Windows 8.1

Resident Fonts
Bitmap Fonts

6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B
90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable
8 times expandable in horizontal and vertical directions

TTF Fonts

Scalable fonts 90°, 180°, 270° rotatable

Download Fonts

Bitmap Fonts

90°, 180°, 270° rotatable, single characters 90°, 180°, 270° rotatable

Asian Fonts

90°, 180°, 270° rotatable and 8 times expandable in horizontal and vertical directions

TTF Fonts

Scalable fonts 90°, 180°, 270° rotatable

Barcodes

1-D Bar codes

Code 39, Code 93, EAN-8, EAN-13, EAN 8/13 (with 2 & 5 digits extension), UPC-A, UPC-E, UPC-A and UPC-E with
EAN 2 or 5 digit extension, Interleaved 2-of-5 (I 2 of 5), Interleaved 2- o-f 5 with Shipping Bearer Bars, Codabar, Code
128 (subset A, B, C), EAN 128, RPS 128, UCC 128, UCC/EAN-128 K-Mart, Random Weight, Postnet, ITF 14, China
Postal Code, HIBC, MSI, Plessey, Telepen, FIM, GS1 DataBar, German Post Code, Planet 11 & 13 digit, Japanese
Postnet, Standard 2 of 5, Industrial 2 of 5 , Logmars, Code 11, ISBT – 128 , Code 32

2-D Bar codes

PDF417, Datamatrix code, MaxiCode, QR code, Micro PDF417, Micro QR code and Aztec code, Code 49, Codablock
F , TLC 39

Code Pages

CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737
WINDOWS 1250, 1251, 1252, 1253, 1254, 1255, 1257
Unicode (UTF8, UTF16)

Graphics

Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software

Interfaces

USB Device (B-Type)

Control Panel

One Tri-color LED: Power (Green, Orange and Red)
Function Key: FEED

Power

Auto Switching 100­240VAC, 50-60Hz.

Wall Mount Auto
Switching 100­240VAC, 50-60Hz

Auto Switching
100-240VAC, 50­60Hz.

Wall Mount Auto Switching 100-240VAC, 50-60Hz

Real Time Clock

N/A

Environment

Operation
Temperature

41°F to 104°F (5°C to 40°C)

Storage
Temperature

-4°F to 122°F (-20°C to 50°C)

Humidity
Operation

30-85%, non-condensing.

Storage

10-90%, non-condensing.

Agency Approvals

CE(EMC), FCC Class A, CB, CCC, UL, cUL,BIS,KC

Dimension

Length

11.2” (285 mm)

Height

6.93” (176 mm)

Width

9.17” (233 mm)

Weight

6.33 lbs (2.87Kg) ,excluding consumables

Options & Accessories

External label roll holder for 10”(250 mm) O.D. label rolls
External label rewinder T10

* Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective owners.
** Minimum print height and maximum print speed specification compliance can be dependent on non-standard material variables such as label type, thickness,
spacing, liner construction, etc. GoDEX is pleased to test non-standard materials for minimum print height, and maximum print speed capability.