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GET STARTED
For assistance,
call us on 020 8450 0005
or visit manhattan-tv.com/support
For assistance,
call us on 020 8450 0005
or visit manhattan-tv.com/help
Check Freeview HD coverage
in your area by visiting
freeview.co.uk
Check Freeview HD
coverage in your area by
visiting freeview.co.uk
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INSTALLING YOUR T3•R
Unpack the following from your Giftbox:
Remote control
Manhattan T3•R
2x AAA batteries
HDMI cable Power adapter
You Need
• A TV with an HDMI input.
• A TV aerial and cable. While some indoor (portable) aerials may pick up Freeview
channels, for best results use a rooftop aerial.
• An internet connection using Wi-Fi or an Ethernet cable (not included) for apps and
Freeview Play features.
Before you plug in, please read the Safety section of the Important
Information booklet.
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Connect Up
• Connect the aerial cable from your aerial wall socket to your T3•R.
• Next, connect the T3•R to your TV using the HDMI cable provided.
• An internet connection is required for apps, Freeview Play features and to receive
software updates over the internet. Wi-Fi can be selected during initial setup but for
high-bandwidth 4K content we recommend you connect your T3•R to your internet
router using an Ethernet cable (not included).
• Finally, plug the AC power adapter into a wall socket that is turned o, then connect the
other end to the T3•R.
If you want to use your TV’s tuner, connect an aerial cable from the T3•R’s Loop Out socket
to the aerial input of your TV. Please note that to conserve energy the Loop Out socket is
unpowered in standby by default. See page 18 for details.
Switch On
• Open the battery compartment cover on the back of the remote by sliding the cover.
Insert the batteries, matching the + and – symbols to what is marked on the inside of
the compartment. Replace the cover.
• Turn on the wall socket you connected your T3•R to and the T3•R will switch on.
• Turn on your TV set and choose the HDMI input you connected your Manhattan T3•R to.
Most TV remotes use a button labelled ‘AV’, ‘SOURCE’, ‘INPUT’ or , with each press
cycling through the TV’s inputs.
Your Manhattan remote can be easily programmed to control your TV’s input, adjust its
volume and turn it on and off. See page 21 for details.
Follow the on-screen instructions to set up your T3•R. It takes about 5 minutes, which is
the perfect amount of time to read the rest of this Guide!
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BASICS
The T3•R makes it easy to watch and record TV as well as access on demand programmes
and apps.
Home
The Home screen shows all the menus and apps on your T3•R. Press HOME on your
remote control at any time to go there.
An internet connection is required for apps, catch-up from the TV Guide and to use the
Featured, Watchlist and Search menus.
How to Use Menus
The directional pad changes the highlighted programme, app or button. Press OK to
select it. In some cases pressing OK performs dierent functions and this is indicated by an
on-screen hint. For example, in the TV Guide you can press OK to:
• Watch a programme on now.
• Add a reminder for a programme on later.
• Display an options menu for a programme available on demand. You can choose to
play it right away or add it to your Watchlist to watch later (see page 11).
When you want to leave a menu or app:
• Press BACK to return to the previous screen.
• Press EXIT from within a menu (e.g. TV Guide) to exit to live full-screen TV.
• Press EXIT from within an app (e.g. iPlayer) to go back to where you launched it.
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WATCHING TV
The Channel Browser
While watching TV, press OK to display the Channel Browser, then use the directional pad
to browse what’s on. Favourite channels can be quickly browsed by pressing to cycle
through them. See page 17 for details of how to add and remove them.
• Press OK to watch a programme on now or add a reminder for a programme on later.
• Press ® to set a recording. If the programme is part of a series, you can choose to
record the entire series or just the episode.
• To view detailed info about a programme, press INFO.
• When a channel (e.g. ITV) has an associated app (e.g. ITV Hub), press to open it.
Quickly Changing Channel
There are 3 ways to directly change channel while watching TV:
• Press P-UP or P-DOWN to change to the channel above or below.
• Enter a channel number with the number buttons.
• Press SWAP to change to the last channel you were watching.
Entering Live Pause
Press PAUSE to enter Live Pause. You can also rewind or skip back (see page 8).
Accessibility
Turn Subtitles and Audio Description on or o by pressing S/AD and selecting the
on-screen option.
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TV GUIDE
Press GUIDE or select ‘TV GUIDE’ from the Home screen to browse what’s on over the next
seven days and (for supported channels and programmes) catch up with the last seven days:
• Press OK to watch a programme on now or add a reminder for a programme on later. For on
demand programmes pressing OK gives you the choice to play it or add it to your Watchlist.
• For programmes on now or later, press ® to set a recording. If the programme is part of a
series, you can choose to record the entire series or just the episode.
On Demand, Record & Reminder Icons
Scheduled or in-progress recording Recorded programme
Scheduled or in-progress series
recording
Available to play now on demand or
add to your Watchlist
Available soon on demand Reminder set
Recorded episode that is part of a
series recording
On demand programme saved to
your Watchlist
Quickly Navigating
• Enter a channel number with the number buttons
• Press P-UP or P-DOWN to page up or down
• Hold LEFT or RIGHT to skip forwards or backwards through time
• Press or to skip 24 hours backwards or forwards
• Press to return to what’s on now
Lists
The TV Guide can be filtered to show only Catch Up, HD, Radio or your Favourite
channels. Press and then select a list. You can also choose to edit your Favourites.
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PROGRAMME INFO
Press INFO when watching TV to display detailed information about the programme
you’re watching. You can also press INFO to view detailed information for a programme
whenever you see next to its name or description.
Icons
Part of a series Subtitles
On Demand Audio Description
High Definition Sign Language
Surround sound
In two or more parts
For a full overview of all the icons on your T3•R go to: Settings → Help → Guide to Icons
G
Guidance
W
Unsuitable for viewing before the watershed
Browsing Episodes & Repeats
• If the programme is part of a series, press UP to browse all upcoming episodes in the
schedule.
• If the programme is showing again on any channel, press DOWN to browse upcoming
repeats in the schedule.
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LIVE PAUSE
The T3•R is always recording the channel you’re watching and will store (‘buer’) up to the
last 2 hours. When you change channel, what had previously been recorded is cleared
and recording starts again. There are many ways to take advantage of Live Pause:
• Press PAUSE when you need to get the door, make a cup of tea, etc.
• Press LEFT to instantly skip back 10 seconds; helpful if you’ve missed some dialogue or
want to replay a great moment.
• Press to seek backwards to a specific point. Each press of increases the seek
speed. Press PLAY to start playback again.
Depending on how long you’ve been watching a channel, there can be more than one
programme in the buer. The playback bar always shows the current programme and
channel being viewed. As you rewind back past the start of a programme, the playback
bar will update to show the previous programme. To move forward:
• Press to seek forwards. Each press of increases the seek speed. Press PLAY to
start playback again.
• Press RIGHT to skip forwards 30 seconds
To return to live TV, press STOP or EXIT.
When watching a programme and you press ®, anything that’s in the Live Pause buer will
be recorded along with the rest of the programme.
The skip forward and backward durations can be changed in the Recording & Playback section of
Settings.
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RECORDINGS
Press RECORDINGS or select ‘RECORDINGS’ from the Home screen to display a list of all
your recordings. Use UP/DOWN to browse the list and LEFT/RIGHT to select a section:
• SCHEDULE – Your planned recordings and reminders
• SERIES – Recordings that are part of a series
• MOVIES – Movies that have been recorded
• KEPT – Recordings you have chosen to keep
• TRASH – Recordings you have deleted but can still be recovered
To play a recording or open a series folder, press OK. To keep or delete a recording, press
and select the option. Deleted recordings are sent to the Trash and permanently removed
®
after 30 days. If you run out of space, the T3•R will make space for new recordings by
removing recordings from the Trash followed by the oldest recordings that have not been kept.
In the list, the icon before a recording indicates it is unwatched and the icon that it is
partially watched. When a partially watched recording is highlighted, a blue bar indicates
how much of it has been viewed so far.
All upcoming recordings and reminders are displayed in the SCHEDULE. To edit a
scheduled recording, press ® and select an option. To set or cancel a reminder, press OK.
Playback
• Press or to seek backwards or forwards to a specific point. Each press increases
or decreases the seek speed. Press PLAY to resume playback.
• Press LEFT to skip back 10 seconds or RIGHT to skip forward 30 seconds.
• Hold LEFT or RIGHT to skip in 10% jumps.
• Press to display the Go To menu. Enter a specific time to go to with the number
buttons or press again to restart playback.
• Press STOP or EXIT to end playback and return to the Recordings Menu.
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FEATURED
Select ‘FEATURED’ from the Home screen to browse top picks from all the UK’s on
demand players, neatly organised by genres such as Comedy, Movies and Sport.
To display the options menu with more information about a highlighted programme,
press OK.
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SEARCH
Press SEARCH or select ‘SEARCH’ from the Home screen to find programmes from all the
UK’s on demand players.
Use the on-screen keyboard to enter a programme’s name and as you type the T3•R will
suggest what you’re looking for. Select a suggestion or your search term to display the
results.
To display the options menu with more information about a highlighted programme,
press OK.
The T3•R makes it easy to quickly repeat previous searches:
• Up to the last 10 programmes you’ve searched for are listed when the search screen is
initially shown.
• When your search results are shown, press to save the search. From the main
search screen you can then press to display your list of saved searches.
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WATCHLIST
Programmes available on demand can be saved to your Watchlist to watch later (see page
4, ‘How to Use Menus’). Programmes can be watched at any time until they expire – this
varies from programme to programme and is shown when a programme is highlighted.
To browse your Watchlist, select ‘WATCHLIST’ from the Home screen.
Programmes on your Watchlist can be sorted by how recently you added them,
alphabetically or by expiry. You can also see which programmes have expired within the
last 14 days.
To remove a highlighted programme from your Watchlist, press OK to display the options
menu and then select the button.
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REMINDERS
When an upcoming programme is highlighted in the TV Guide or the Channel Browser,
press OK to add a reminder. To cancel it, press OK again.
Reminders are displayed just before a programme is scheduled to start. The T3•R has a
setting called ‘Reminder Auto Watch’ that is turned o by default, meaning:
• A reminder will only be displayed if the T3•R is on
• You must choose to watch the programme before the reminder times out to change the
channel
• If you don’t, the reminder will be cancelled and the channel will not change
When ‘Reminder Auto Watch’ is turned on:
• If the T3•R is in standby it will turn on for the reminder and the channel will change
automatically
• If the T3•R is turned on the reminder will be displayed as normal and after the reminder
times out the channel will change automatically
You can change the ‘Reminder Auto Watch’ setting in: Settings → System.
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SETTINGS
You can view and change your T3•R’s settings by pressing HOME and selecting the
button located at the top right of the screen.
Picture & Sound
Resolution
The T3•R supports resolutions up to 4K ‘Ultra HD’ (3840 x 2160 pixels or 2160p), which is
four times the resolution of ‘Full HD’ (1920 x 1080 pixels or 1080p). When ‘Resolution’ is
set to its default of ‘Auto’, the T3•R detects your TV’s capabilities and sets the optimum
resolution. You can check your TV’s capabilities in: Settings → Information → Audio/Video.
REQUIREMENTS FOR 4K
The T3•R must be connected to a 4K TV’s HDMI input that supports HDMI 2.0 and HDCP
2.2. If you have other devices connected in between such as an AV Receiver, Sound
Bar or HDMI splitter, these must all also support 4K, HDMI 2.0 and HDCP 2.2. The T3•R
includes a premium high speed HDMI cable. Using a sub-par cable for even one link may
cause the connection to fail.
Please note that if your T3•R reports the resolution as ‘2160p@25Hz’, you may need to
enable the same mode on your TV used for HDR (see opposite page) to support 50Hz.
HDCP 2.2 is a content protection standard required for premium 4K content. Some devices
only support HDCP 2.2 on a single HDMI input, often labelled with ‘HDCP 2.2’. If some
inputs are labelled and others are not, assume any unlabelled input does not support
HDCP 2.2. If all inputs support HDCP 2.2 there may be no labelling to indicate this and you
will need to refer to the device’s user manual to check.
During BBC iPlayer’s 2018 trials of the World Cup and Wimbledon in 4K they recommended
a minimum broadband speed of 40Mbps. In our testing about 25Mbps should be sucient
for 4K content from YouTube. Even if your broadband is fast enough, you may have other
devices congesting your home network, especially using Wi-Fi, so we strongly recommend
using a wired (Ethernet) connection for 4K.
Match Frame Rate
UK TV channels and on demand services transmit video at either 25 or 50 frames per
second (fps). To ensure smooth playback of this video the T3•R outputs at 50Hz (cycles
per second). As YouTube also has videos at 24fps, 30fps and 60fps, they can appear jerky
when played back at 50Hz. If you change ‘Match Frame Rate’ to ‘On’, the T3•R will change
the refresh rate of your TV to match the refresh rate of videos. Please note that each time
the refresh rate changes your TV must change video modes which may cause a flash or
flicker. Some TVs handle this better than others.
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HDR
High Dynamic Range (HDR) enables content to be produced, transmitted and displayed
with dramatically improved contrast and a much wider range of colours than previously.
The T3•R supports two dierent HDR standards called HDR10 and HLG. When ‘HDR’ is set
to its default of ‘Auto’, the T3•R reads the EDID identification data from your TV over HDMI
to determine whether it supports them.
At the time of writing only the BBC iPlayer and YouTube apps have HDR content – the BBC
use HLG whereas content on YouTube may use HDR10 or HLG. Unfortunately as these are
very recent standards support for them varies greatly. Your TV must support:
• HDMI 2.0a for HDR10
• HDMI 2.0b for HDR10 and HLG
Most branded 2018 TVs now support HDMI 2.0b, HDR10 and HLG. However, there are
many 4K Ultra HD TVs from prior years that do not support HDR. Please check with your
manufacturer as many have released software updates to add or improve HDR support.
Some HDR TVs support HLG when using apps installed on the TV but only have HDMI
2.0a inputs and so do not identify to the T3•R that they are capable of HLG. To get around
this, try changing the T3•R’s HDR setting to ‘HDR10 & HLG’, forcing the T3•R to consider
the HDR TV as HLG-capable.
ENABLING HDR ON YOUR HDR TV
Most TVs ship with HDR disabled by default. To enable it, check your user manual. The
following steps work for recent TVs from these manufacturers:
Samsung: Menu → Picture → Picture Options → HDMI UHD Color → On → Restart
Sony: Home → Settings → External inputs → HDMI signal format → HDMI [select
the input for T3•R] → Enhanced mode (TV will reboot)
Panasonic: Menu → Setup → HDMI HDR Setting → HDMI [select the input for T3•R] → On
LG: Models vary, check the manual for ‘HDMI ULTRA DEEP COLOR’ and turn on.
Menu Transparency
Adjusts the transparency of Manhattan menus and how clearly TV can be seen
underneath. The default is ‘Light’ but if you prefer you can set it to ‘Dark’ or o completely.
Audio Output
Configures whether 5.1 audio should be output when possible. The default is ‘Stereo PCM’,
which always outputs 2.0 PCM audio. ‘Surround’ outputs 5.1 or 2.0 Dolby Digital Plus audio
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SETTINGS CONT’D
when possible and 2.0 PCM when not. ‘Auto’ uses the EDID identification data from the TV
or device the T3•R is connected to by HDMI to automatically choose ‘Surround’ or ‘Stereo
PCM’. This normally works well but there can be issues when there are multiple devices in
the chain or they don’t identify their capabilities correctly.
When using Surround with a device that supports Dolby Digital the volume of HD channels
cannot be adjusted on the T3•R. Adjust the volume on the final output device (i.e. your
TV, AVR or soundbar). The T3•R’s remote can be programmed to do this by following the
instructions on page 21.
Lip-Sync Delay
Sometimes when using external audio equipment the audio can be heard early and out of
sync with the video. To fix this you can set a delay for the audio of up to 250ms.
Accessibility & Language
While watching TV you can turn Subtitles or Audio Description on or o by pressing the
S/AD button and selecting an on-screen option. The ‘Accessibility & Language’ menu also
has these options as well as additional options to:
• Choose your preferred Audio and Subtitle languages
• Adjust the Audio Description mix
Recording & Playback
Recording Preference
This setting is also shown during initial setup and lets you choose what should happen
when you set a recording for a programme or series on a Standard Definition (SD) channel
(e.g. BBC ONE) that is also available on a High Definition (HD) channel (e.g. BBC ONE HD).
Please note that changing this setting does not aect existing scheduled recordings.
Record HD: HD will be recorded
Record SD: SD will be recorded
Ask: You will be prompted to choose whether to record HD or SD
Skip Forward/Backward
Sets the duration that you skip forward and backward when pressing RIGHT or LEFT while
watching a recording or using Live Pause.
Padding Options
The T3•R normally starts and stops recording programmes automatically when the
broadcaster signals to do so. However, sometimes broadcasters get it wrong, so you can
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instead choose to add padding to the start and end of all recordings. By default playback
of recordings made with padding will start from the broadcaster’s signalled start but you
can change this to the recorded start.
Parental Controls
Requires your PIN to play recordings before 9pm that are unsuitable for viewing pre-watershed.
Format Hard Drive
Wipes the Hard Drive and erases all recorded programmes. Requires your PIN.
Channels
Edit Favourites
Add or remove channels on your favourites list. Favourites can be quickly browsed in the
Channel Browser (see page 5) and used to filter the TV Guide (see page 6).
Protected Channels
Select ‘Protected Channels’ and then ‘Edit Protected Channels’ to choose channels that
you want to be hidden and locked (‘protected’) during normal use. To temporarily show
them, select ‘Show Protected Channels’ and then enter your PIN. They’ll remain shown
until the T3•R next enters standby or you select ‘Hide Protected Channels’.
Delete Channels
Select channels to delete. Requires your PIN. To restore channels, select ‘Retune’.
Retune
Gives you two options to retune. Smart Retune keeps your favourites, protected channels,
scheduled recordings, reminders & regional selection. Full Retune clears them all and is
necessary if you’ve moved address. Both options restore any deleted channels.
Manual Tune
Scans a specific UHF channel that you enter. This is much quicker than a smart or full
retune because it only scans a small part of the broadcast spectrum.
Mark Unavailable Channels
Shows a warning icon in the TV Guide and Channel Browser next to channels that cannot
be watched while recording two channels on dierent multiplexes.
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SETTINGS CONT’D
Internet
The T3•R supports both wired (Ethernet) and Wi-Fi connections and automatically prioritises a
wired connection. In this section you can connect to a Wi-Fi network, forget a Wi-Fi network,
disable the Wi-Fi interface, configure your network settings and clear your browsing data.
System
Standby Options → Auto Standby
The T3•R will automatically go into standby if no buttons are pressed for 3 hours. The
length of Auto Standby can be changed or it can be disabled altogether.
Standby Options → Standby Mode
There are 3 standby modes: ‘Smart’ (default), ‘Sleep’ and ‘Max Energy Saver’. Depending
on the standby mode and network connectivity, there are 2 standby states:
• Sleep: Network connectivity is maintained and the T3•R wakes instantly.
• Passive: Network connectivity is not maintained and the T3•R takes 20 seconds to wake up.
When there is no network connection:
• In ‘Smart’ and ‘Max Energy Saver’ modes, the T3•R enters passive standby when
STANDBY is pressed or there is no user interaction for the Auto Standby duration.
• In ‘Sleep’ mode, the T3•R enters sleep/networked standby when STANDBY is pressed
or there is no user interaction for the Auto Standby duration.
When there is a network connection:
• In ‘Smart’ mode, the T3•R enters sleep/networked standby when STANDBY is pressed
or there is no user interaction for the Auto Standby duration. If there is no TV signal, it
enters sleep/networked standby when there is no user interaction for 20 minutes.
• In ‘Sleep’ mode, the T3•R enters sleep/networked standby when STANDBY is pressed
or there is no user interaction for the Auto Standby duration.
• In ‘Max Energy Saver’ mode, the T3•R enters passive standby when STANDBY is
pressed or there is no user interaction for the Auto Standby duration.
Standby Options → Loop Out in Standby
To meet EU energy consumption requirements the T3•R’s Loop Out socket is unpowered
in standby. If you connect an aerial cable from the socket to your TV’s aerial input and want
it to work when the T3•R is in standby, turn on ‘Loop Out in Standby’. Please note that ‘Max
Energy Saver’ cannot be selected as the ‘Standby Mode’ when ‘Loop Out in Standby’ is on.
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Reminder Auto Watch
See page 13.
Software Updates
The T3•R automatically checks for an update each night using its internet connection and
installs one if it’s available. Turn ‘Automatic Updates’ o to disable this. To check for an update
straight away, select ‘Check for Update Now’. If you can’t connect your T3•R to the internet,
updates can be installed using a USB stick by following the instructions on our website.
HDMI Options
In this section you can set your T3•R to turn on your TV (and Soundbar or Audio Receiver if
connected) and activate the HDMI input that it is connected to. You can also choose to put
your TV and any other connected devices in standby when your T3•R goes to standby.
5V Antenna Power
Some antennas that are installed with a signal amplifier need a power supply from the
receiver or TV because they do not have their own. Turn this on to supply it with +5V DC.
Almost all normal aerial installations will not require this to be turned on. Only do so if
instructed by your aerial’s user guide or your installer.
PIN
During initial setup you will have created a PIN. This PIN is required to perform a factory
reset (see below), to delete channels and to manage protected channels (see page 17).
You can also lock the Settings menu with your PIN by turning on ‘PIN Protect Settings’.
Please note that the ‘Interactive PIN’ setting applies to legacy interactive services and not
apps like iPlayer – each app requires you to create a PIN within that app.
Restart System
Reboots the T3•R.
Factory Reset
Resets your T3•R back to its original factory settings. You can choose whether to keep
your existing recordings or erase them all. All settings, reminders, favourites and channels
will be lost. All browsing data will be cleared and you’ll be logged out of all apps.
Information
Learn important information about your T3•R, its software version, signal, network
connection, audio/video connection and legal agreements/notices.
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YOUR REMOTE
Standby on/off
Swap to the last
channel viewed
Rewind
Skip back 24 hours in Guide
Stop playback or live pause
Show the TV Guide
Select options & perform
on-screen actions
Show Channel Browser
when watching TV
Back to previous menu
or to watching TV
Volume up/down
Show the Home screen
Mute
Show the Recordings menu
Pause live TV/playback
Show the Settings menu
Fast Forward
Skip forward 24 hours in Guide
Set recordings & display
record options
Show detailed programme info
Navigate menus
Skip forwards/backwards
during live pause & playback
Show Channel Browser
when watching TV
Exit all menus & watch TV
Stop Playback or Live Pause
Next/previous channel
when watching TV
Page up/down the TV
Guide & other menus
Enter a channel number
Subtitles/Audio Description
on/off
Programmable buttons
Change Blink Mode
By default, the LED on the T3•R remote blinks when a button is pressed. Toggle this o or
on by holding the S/AD and ‘1’ buttons for 3 seconds until the LED blinks.
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CONTROL YOUR TV
Your T3•R remote can be programmed to control the following functions on your TV:
• Standby
• AV (input selection). On most TV remotes this is labelled ‘AV’, ‘SOURCE’, ‘INPUT’ or .
• Volume Up/Down
• Mute
IMPORTANT
• Please turn the volume up on your T3•R to maximum before you continue. If you do
not, the volume from your T3•R will always be lower than it should be.
• Some TV’s use non-standard remote signals and may not be supported.
Program your Manhattan Remote
To start, lay the T3•R and TV remotes flat on a table facing each other 2cm apart.
Manhattan T3•R Remote Your TV Remote
1. Press the bottom left (S/AD) and right (TEXT) buttons on the T3•R remote for 3 seconds.
» The Standby button on the T3•R remote lights up blue.
2. Press the button on the T3•R remote you want to program: Volume Up, Volume Down,
Mute, AV or TV .
» The Standby button on the T3•R remote starts blinking.
3. Press and hold the matching button on the TV remote.
» If the button is programmed, the light from the Standby button on the T3•R remote
turns o and then goes solid again after about a second.
» If the button fails to be programmed, the light from the Standby button flashes on
and o 4 times to indicate an error and you are returned to the start of Step 2.
4. Repeat steps 2 and 3 for all the buttons to program.
5. Press OK on your T3•R remote to leave programming mode.
» The light from the T3•R remote’s standby button turns o.
Test each of the buttons with your TV. If one doesn’t work, repeat the steps to program it.
2cm
Reset Your Remote
To clear all programmed buttons and return them to their original state, hold the S/AD and
buttons for 3 seconds until the LED blinks.
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TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
There’s no picture or
sound and the T3•R’s
menus can’t be seen
The picture and sound
keep breaking up or
‘No Signal’ is displayed
on screen
The HDMI cable may be
disconnected.
The input the Manhattan T3•R
is connected to may not be
selected on your TV.
Your TV may not correctly
communicate the resolutions it is
capable of and an incompatible
resolution may be selected.
Weak signal from your aerial. Check your signal in: Settings → Information.
Some TV aerials installed with
a signal amplifier need a power
supply from the receiver because
they do not have their own.
Check the HDMI connections between the
T3•R and your TV.
Select the correct HDMI input (see your TV’s
manual for guidance).
• Turn the T3•R on and wait 30 seconds
• Press HOME
• Press & hold ‘0’ for 5 seconds
• The T3•R will try each resolution for 15
seconds: 1080p then 1080i then 720p
• Select ‘Confirm’ when you see a picture
If it’s weak or not present, get a professional
to check your installation – your aerial may
provide a better signal if it is realigned
or moved somewhere else. We don’t
recommend using an indoor aerial. As a last
resort, try using a signal amplifier or booster
to improve reception.
If you have connected a signal amplifier, you
can have the T3•R supply it with a +5V DC
supply by selecting the option in the System
section of Settings.
Channels not working
after moving home
You do not hear any
sound on HD channels
Your T3•R switches off
after 3 hours
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The new home is in a different
Freeview transmission area.
Your TV does not support Dolby
Digital audio.
The T3•R is by default set to go
to standby after 3 hours without
interaction.
Select ‘Full Retune’ in: Settings → Channels
→ Retune.
Change the ‘Audio Output’ setting to ‘Stereo
PCM’ in: Settings → Picture & Sound.
Turn ‘Auto Standby’ off or select a different
duration in: Settings → System → Standby
Options.
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PROBLEM POSSIBLE CAUSE WHAT TO DO
Video in apps
buffers, stutters or
stops altogether
You can’t remember
your PIN
Your remote control
does not work
Your broadband is not fast
enough. A minimum speed
of 3Mbps is recommended
for internet video. Even if you
have a faster connection, e.g.
16Mbps, other devices may be
using it at the same time and
reducing the speed available to
the T3•R.
Your T3•R is using Wi-Fi and
too many other devices are
using your Wi-Fi at the same
time.
The Wi-Fi signal from your
internet router is poor. You
can check the Wi-Fi signal by
going to: Settings → Internet.
You’ve forgotten it or someone
has changed it.
The T3•R is not turned on or
its front is obstructed.
Check your broadband speed with your
internet provider and try running an online
speedtest on a computer or mobile device.
If the speed you are getting is less than
expected there may be other devices
on your network using bandwidth. Try
disconnecting them.
Internet video will not work reliably if your
connection is slower than 3Mbps.
Disconnect other devices from your Wi-Fi
network. Alternatively, instead of using
Wi-Fi, connect your T3•R to your internet
router with an Ethernet cable.
Try adjusting the location of your Wi-Fi
router and/or its antenna(s). You can also try
moving the T3•R itself. Alternatively, instead
of using Wi-Fi, connect your T3•R to your
internet router with an Ethernet cable.
Your PIN can be reset with the master PIN.
Please contact us.
Ensure the front of the receiver is not
obstructed.
The volume & mute
buttons on your T3•R
remote do nothing
You empty the trash
but available space
does not increase
Loop Out does not
work in Standby
Batteries are weak. Replace batteries in the remote control.
They have been programmed
to control the volume of
another device (see p21).
Available space already
includes anything that is in
the trash.
The ‘Loop Out in Standby’
setting is not turned on.
Reset your T3•R remote by following the
instructions in ‘Reset Your Remote’ on p21.
N/A
Turn it on in: Settings → System → Standby
Options.
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For assistance,
call us on 020 8450 0005
or visit manhattan-tv.com/support
Check Freeview HD coverage
in your area by visiting
freeview.co.uk
The details in this guide are correct at the time of going to print and are for guidance only. Product
features outlined are subject to change at any time without notice. © 2021 Manhattan TV Limited.
Manhattan is a registered trademark of Manhattan TV Limited; registered company no. 2247629. The
FREEVIEW words and logos are trade marks of DTV Services Ltd. © DTV Services Ltd. v6 (03/06/21)
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