11
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE WHAT TO DO
There’s no picture 
or sound and even 
the SX’s menus 
can’t be seen 
The HDMI/AV cable may be 
disconnected.
Check the HDMI or AV cable connections between 
the SX and your TV.
The input the Manhattan 
SX is connected to may not 
be selected on your TV.
Select the correct HDMI/AV input (see your TV’s 
manual for guidance).
Your TV may not correctly 
communicate the 
resolutions it is capable 
of and an incompatible 
resolution may be selected.
• Turn the SX on and wait 30 seconds
• Press MENU
• Press & Hold ‘0’ for 5 seconds
• The SX will try each of the 3 HD resolutions for 15 
seconds in this order: 1080p, 1080i and 720p
• Select ‘Confirm’ when you can see the picture
No signal found 
during Install
Cable from the satellite 
dish may be disconnected.
Check the cable connections between SX and dish. 
Consult your installer if necessary.
Dish may be out of 
alignment or pointing at 
the wrong position.
Consult your installer to have the dish re-aligned.
Signal is from an SCR 
distribution network.
Configure SCR settings when option displays during 
signal check. Consult your installer.
Freesat satellite failure. Check Freesat’s website at www.freesat.co.uk
Postcode not 
accepted during 
Install
Freesat broadcast error Choose not to try again and the installation will 
continue with the default channel line-up
No space in postcode Make sure the space is entered in the postcode.
The TV picture is 
not HD
You may be watching an 
SD channel or using the AV 
connection to your TV.
Connect the SX with an HDMI cable to an HD-Ready 
TV and select an HD channel.
No information 
for a channel in the 
TV Guide
Information on the channel 
not downloaded.
Wait for the Guide to download.
You are on a Non-Freesat 
channel.
Select a Freesat channel.
Your remote 
control does not 
work
The SX is not turned on or 
its front is obstructed. 
Ensure the front of the receiver is not obstructed.
Remote batteries may 
have run out of power
Replace batteries in the remote control.
Your SX switches 
o after 3 hours
The SX is set to go to 
standby by default after 3 
hours without interaction.
Set Auto Standby to ‘O’ in the System section of 
Settings.
You can’t 
remember the PIN
You’ve forgotten it or 
someone has changed it.
Your PIN can be reset with the master PIN. Please 
contact us.