Mamava Mamava pod User Manual

Welcome to the Family

An owner’s manual and guide
to making the most of your
Mamava pod

Mamava Customer Experience

802.347.2111
[e-mail]

210222

It’s Ocial

You’re the proud new owner of a Mamava lactation pod

(perhaps even a pod of pods).

Ah, but post-delivery and assembly, what’s next? Taking care

of a new addition can be daunting—we get it. That’s why we

created this owner’s manual. From helping breastfeeding and

pumping moms find your Mamava pod(s) to tips on taking good

care of it and help in handling hiccups, we’ve got you covered.

This guide—as well as other resources referenced—can be

accessed on mamava.com

But please do reach out if you have any questions at all.

We’re here to help.

Xo

Mamava Customer Experience

2

Contents

It’s Ocial (Welcome) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Meet Your Mamava Pod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Wayfinding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Mamava mobile app

Restroom stickers

Directional signage

Maps + directories

Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Mamava app

Keypad + code

Physical keys

Care + Keeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

4 Things to Know About Your Pod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Make the Most of Your Mamava Pod . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

The Mamava App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Common Troubleshooting Tips (+ Other What-Ifs?) . . . . . . . . . . . . . . . . . . . . . . . . 13

License Agreement for Mamava Embedded Software . . . . . . . . . . . . . . . . . . . . . . . 16

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Mamava’s Smart Platform

Mamava pods are powered by a smart technology

system that enables easy wayfinding, autonomous

access and a delightful experience for moms, plus

remote monitoring and helpful feedback for you.

Wayfinding + Access

Moms can find pods, receive vacancy alerts,

and unlock pods with the touch of a button.

*Custom controls are not available for older pods (serial number 768 and
lower. See page 10 for information about finding your pod’s serial number.

In-Pod Experience

Moms enjoy a customizable in-pod

experience.* Learn more on page 12.

Reporting

Remote maintenance monitoring and usage
metrics simplify care and keeping. To learn
more about our reporting program, contact
[e-mail].

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Wayfinding

Be sure all breastfeeding moms who may need to use your Mamava
pod know about this great amenity you’re oering. Here are a few
ways you can help them find the space easily.

(We suggest you do them all.)

Mamava app

Including your pod in our app

highlights you as a supporter of

breastfeeding mothers and helps you

ensure a more consistent experience

for your guests and/or employees.

When you place your pod...

When you install your pod—and if

you move it—please send us the

following info so moms where to go

and what to look for:

Restroom stickers

Place a decal outside of each women’s restroom

so that moms know there is a designated space

for them to pump or breastfeed that is not a

bathroom.

For access to logos, templates, and other assets,
visit help.mamava.com.

1. GPS coordinates so your pod shows

up in the right location in the app.

2. Brief description of its location.

3. Photo of the pod and surroundings.

Wayfinding • 5