Magtek tDynamo Installation And Operation Manual

tDynamo

Three-way Secure Card Reader Authenticator

Installation and Operation Manual

August 2018

Document Number:

D998200257-20

REGISTERED TO ISO 9001:2015

MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: [phone] I Technical Support: [phone]

www.magtek.com

Copyright © 2006 - 2018 MagTek, Inc.
Printed in the United States of America

Information in this publication is subject to change without notice and may contain technical inaccuracies
or graphical discrepancies. Changes or improvements made to this product will be updated in the next
publication release. No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written permission of MagTek, Inc.

MagTek® is a registered trademark of MagTek, Inc.
MagnePrint® is a registered trademark of MagTek, Inc.

Magensa™ is a trademark of MagTek, Inc.
MagneSafe™ is a trademark of MagTek, Inc.

AAMVA™ is a trademark of AAMVA.
American Express® and EXPRESSPAY FROM AMERICAN EXPRESS® are registered trademarks of
American Express Marketing & Development Corp.
D-PAYMENT APPLICATION SPECIFICATION® is a registered trademark to Discover Financial
Services CORPORATION
MasterCard® is a registered trademark and PayPass™ and Tap & Go™ are trademarks of MasterCard
International Incorporated.
Visa® and Visa payWave® are registered trademarks of Visa International Service Association.
ANSI®, the ANSI logo, and numerous other identifiers containing "ANSI" are registered trademarks,
service marks, and accreditation marks of the American National Standards Institute (ANSI).
EMV® is a registered trademark in the U.S. and other countries and an unregistered trademark elsewhere.
The EMV trademark is owned by EMVCo, LLC. The Contactless Indicator mark, consisting of four
graduating arcs, is a trademark owned by and used with permission of EMVCo, LLC.
ISO® is a registered trademark of the International Organization for Standardization.
PCI Security Standards Council® is a registered trademark of the PCI Security Standards Council, LLC.
UL™ and the UL logo are trademarks of UL LLC.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any
use of such marks by MagTek is under license.

Google Play™ store and Android™ platform are trademarks of Google Inc.

Apple Pay®, OS X®, iPod touch®, iPhone®, iPod®, and Mac® are registered trademarks of Apple Inc.,
registered in the U.S. and other countries. App StoreSM is a service mark of Apple Inc., registered in the
U.S. and other countries. iPad™ and iPad mini™ are trademarks of Apple, Inc. IOS is a trademark or
registered trademark of Cisco in the U.S. and other countries and is used by Apple Inc. under license.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation.

Microsoft®, Windows® and .NET® are registered trademarks of Microsoft Corporation.

All other trademarks, system names, product names, and trade names are the property of their respective
owners.

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Table 0-1 - Revisions

Rev Number

Date

Notes

10

May 18, 2018

Initial Release

20

Aug 17, 2018

Add supporting information about optional docking stand;
Retrofit new Sleep Mode throughout; Update 3.2 About the
Status LEDs; Remove support for Windows 10 Bluetooth LE
connections; Misc. clarifications and corrections

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LIMITED WARRANTY

MagTek warrants that the products sold pursuant to this Agreement will perform in accordance with

MagTek’s published specifications. This warranty shall be provided only for a period of one year from

the date of the shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply
only to the “Buyer” (the original purchaser, unless that entity resells the product as authorized by

MagTek, in which event this warranty shall apply only to the first repurchaser).

During the Warranty Period, should this product fail to conform to MagTek’s specifications, MagTek

will, at its option, repair or replace this product at no additional charge except as set forth below. Repair
parts and replacement products will be furnished on an exchange basis and will be either reconditioned or
new. All replaced parts and products become the property of MagTek. This limited warranty does not
include service to repair damage to the product resulting from accident, disaster, unreasonable use,
misuse, abuse, negligence, or modification of the product not authorized by MagTek. MagTek reserves
the right to examine the alleged defective goods to determine whether the warranty is applicable.

Without limiting the generality of the foregoing, MagTek specifically disclaims any liability or warranty

for goods resold in other than MagTek’s original packages, and for goods modified, altered, or treated

without authorization by MagTek.

Service may be obtained by delivering the product during the warranty period to MagTek (1710 Apollo
Court, Seal Beach, CA 90740). If this product is delivered by mail or by an equivalent shipping carrier,
the customer agrees to insure the product or assume the risk of loss or damage in transit, to prepay
shipping charges to the warranty service location, and to use the original shipping container or equivalent.
MagTek will return the product, prepaid, via a three (3) day shipping service. A Return Material
Authorization (“RMA”) number must accompany all returns. Buyers may obtain an RMA number by
contacting MagTek Support Services at [phone].

EACH BUYER UNDERSTANDS THAT THIS MAGTEK PRODUCT IS
OFFERED AS-IS. MAGTEK MAKES NO OTHER WARRANTY, EXPRESS OR
IMPLIED, AND MAGTEK DISCLAIMS ANY WARRANTY OF ANY OTHER
KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.

IF THIS PRODUCT DOES NOT CONFORM TO MAGTEK’S
SPECIFICATIONS, THE SOLE REMEDY SHALL BE REPAIR OR
REPLACEMENT AS PROVIDED ABOVE. MAGTEK’S LIABILITY, IF ANY,
SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO MAGTEK
UNDER THIS AGREEMENT. IN NO EVENT WILL MAGTEK BE LIABLE TO
THE BUYER FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST
SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES
ARISING OUT OF THE USE OF, OR INABILITY TO USE, SUCH PRODUCT,
EVEN IF MAGTEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

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LIMITATION ON LIABILITY

EXCEPT AS PROVIDED IN THE SECTIONS RELATING TO MAGTEK’S LIMITED WARRANTY,
MAGTEK’S LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE CONTRACT PRICE OF

THIS PRODUCT.

MAGTEK MAKES NO OTHER WARRANTIES WITH RESPECT TO THE PRODUCT, EXPRESSED
OR IMPLIED, EXCEPT AS MAY BE STATED IN THIS AGREEMENT, AND MAGTEK
DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

MAGTEK SHALL NOT BE LIABLE FOR CONTINGENT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES TO PERSONS OR PROPERTY. MAGTEK FURTHER LIMITS ITS LIABILITY OF ANY
KIND WITH RESPECT TO THE PRODUCT, INCLUDING NEGLIGENCE ON ITS PART, TO THE
CONTRACT PRICE FOR THE GOODS.

MAGTEK’S SOLE LIABILITY AND BUYER’S EXCLUSIVE REMEDIES ARE STATED IN THIS
SECTION AND IN THE SECTION RELATING TO MAGTEK’S LIMITED WARRANTY.

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FCC INFORMATION

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must accept any
interference received, including interference that may cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to which the receiver is

connected.

 Consult the dealer or an experienced radio/TV technician for help.

Caution: Changes or modifications not expressly approved by MagTek could void the
user’s authority to operate this equipment.

CE STANDARDS

Testing for compliance with CE requirements was performed by an independent laboratory. The unit
under test was found compliant with standards established for Class B devices.

UL/CSA

This product is recognized per UL 60950-1, 2nd Edition, 2011-12-19 (Information Technology
Equipment - Safety - Part 1: General Requirements), CSA C22.2 No. 60950-1-07, 2nd Edition,
2011-12 (Information Technology Equipment - Safety - Part 1: General Requirements).

ROHS STATEMENT

When ordered as RoHS compliant, this product meets the Electrical and Electronic Equipment (EEE)
Reduction of Hazardous Substances (RoHS) European Directive 2002/95/EC. The marking is clearly

recognizable, either as written words like “Pb-free,” “lead-free,” or as another clear symbol ( ).

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0 - Table of Contents

Table of Contents

Limited Warranty .............................................................................................................................................. 4

FCC Information ................................................................................................................................................ 6

CE STANDARDS ................................................................................................................................................. 6

UL/CSA ............................................................................................................................................................... 6

RoHS STATEMENT ............................................................................................................................................. 6

Table of Contents .............................................................................................................................................. 7

1 Introduction ............................................................................................................................................... 9

1.1 About tDynamo ................................................................................................................................. 9

1.2 Fixed or Mobile ................................................................................................................................. 9

1.3 Accept Multiple Payment Methods ............................................................................................... 9

1.4 Designed for Business ..................................................................................................................... 9

1.5 Security in Mind .............................................................................................................................. 10

1.6 Simplified Integration .................................................................................................................... 10

1.7 MagneSafe Security Architecture ................................................................................................ 10

1.8 About tDynamo Components ....................................................................................................... 11

1.9 About Terminology ......................................................................................................................... 12

1.10 About Solution Planning ........................................................................................................... 13

2 Installation ............................................................................................................................................... 14

2.1 About Host Software ...................................................................................................................... 14

2.2 Connecting to a Host...................................................................................................................... 15

2.2.1 About Connecting tDynamo to a Host ................................................................................ 15

2.2.2 How to Connect tDynamo to a Host Computer via USB ................................................... 15

2.2.3 How to Connect tDynamo to an iOS Host via Bluetooth LE ............................................. 16

2.2.4 How to Connect tDynamo to an Android Host via Bluetooth LE ..................................... 19

2.3 Mounting tDynamo ........................................................................................................................ 22

2.3.1 About Mounting ...................................................................................................................... 22

2.3.2 How to Mount the Docking Stand........................................................................................ 23

2.3.3 How to Temporarily Dock tDynamo .................................................................................... 24

2.3.4 How to Permanently Dock tDynamo ................................................................................... 24

3 Operation ................................................................................................................................................. 25

3.1 About Operating Modes ................................................................................................................. 25

3.2 About the Status LEDs ................................................................................................................... 26

3.3 About Sounds .................................................................................................................................. 28

3.4 Power Management....................................................................................................................... 29

3.4.1 About Power ........................................................................................................................... 29

3.4.2 How to Check Battery Level.................................................................................................. 29

3.4.3 How to Charge the Battery ................................................................................................... 30

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0 - Table of Contents

3.4.4 How to Power On / Wake Up from Sleep Mode / Power Off .......................................... 30

3.4.5 How to Force Reset ................................................................................................................ 30

3.5 Card Reading .................................................................................................................................. 31

3.5.1 About Reading Cards ............................................................................................................. 31

3.5.2 How to Swipe Magnetic Stripe Cards .................................................................................. 32

3.5.3 How to Insert Contact Chip Cards ........................................................................................ 33

3.5.4 How to Tap Contactless Cards / Devices ........................................................................... 34

4 Maintenance ............................................................................................................................................ 35

5 Developing Custom Software ............................................................................................................... 36

5.1 USB-Based Custom Software ....................................................................................................... 36

5.2 Bluetooth LE-based Custom Software and Apps ....................................................................... 36

5.3 For More Information ..................................................................................................................... 36

Appendix A Technical Specifications ....................................................................................................... 37

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1 - Introduction

1 Introduction

1.1 About tDynamo

Point-of-service and point-of-sale needs to be fast, reliable and secure. tDynamo delivers on all three and
meets the growing demand from your customers to use the latest in technology in the easiest-to-use form
factor. The tDynamo reader is a simple way to take a wide variety of payment methods, in a small,
versatile device. tDynamo is a three way card reader (magnetic stripe, chip card, contactless).

tDynamo product features include:

 EMV L1 and L2 Contact
 EMV Contactless (most mobile payment applications)
 Rechargeable battery with 500 cycle life
 Red/Green/Amber General Status LED
 Green Contactless Transaction LEDs
 Built-in lanyard mount point and locking mount point
 Open standards-based encryption 3DES (TDEA)
 DUKPT Key Management
 MagnePrint® Card Authentication
 Unique non-changeable device serial number
 Immediate card data tokenization
 Device/host authentication
 Time bound session IDs
 Designed for handheld, fixed with optional stand, or quick-swap solutions
 No cable to interfere with handheld reader grip
 Convenient battery charging via industry standard USB-C connector or docking stand contacts
 Allows over 200 card swipes or insertions over 8 hours between charges

1.2 Fixed or Mobile

tDynamo allows you to easily go between a fixed platform and a mobile platform, giving you the
flexibility your application and environment may need. The optional docking stand can be mounted to a
countertop with one screw and nut, making installation simple. tDynamo uses very little real estate, while
providing an easy to use payment device that accepts multiple payment methods.

1.3 Accept Multiple Payment Methods

tDynamo is a versatile reader in a simple and easy to understand design. With all of the payment methods
in the market today, tDynamo delivers magnetic stripe, chip card, and contactless in a small form factor.
Now you can accept classic plastic to mobile wallets and just about everything in between.

1.4 Designed for Business

tDynamo delivers a sleek design engineered to work in today’s changing retail environments. Whether
you are offering concierge service, pay-at-the-table, line-busting solutions, or other retail solutions,
tDynamo lets you set the trends instead of trying to keep up. Although in a small form factor, it delivers a
long smooth swipe path with excellent performance and one of the highest first swipe read rates in the
industry. The chip card insertion path is smooth and easy to access, and the contactless pad is sleek and
simple.

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1 - Introduction

1.5 Security in Mind

Data is protected and encrypted the moment the card is swiped, so clear data never enters your system.
Open, 3DES end-to-end encryption and industry-standard DUKPT key management allow for greater
platform flexibility. Ask a representative for more information about MagTek and Magensa’s data
protection and transaction services.

1.6 Simplified Integration

MagTek understands the value of easy-to-use and well documented Software Development Kits (SDKs),
technical documentation, APIs, and sample code. MagTek SDKs have no royalties or maintenance fees
and are free to redistribute with your application. Use MagTek’s MagneFlex browser or middleware
application for even easier development.

1.7 MagneSafe Security Architecture

The MagneSafe Security Architecture provides the maximum security at the minimum cost, both in total
dollars and implementation effort. MagneSafe delivers a layered approach to transaction security, and
combines encryption, tokenization, authentication and dynamic data to protect card data at the moment
the card is swiped.

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1 - Introduction

1.8 About tDynamo Components

The major components of tDynamo are shown in Figure 1-1 below. The major components of the
optional tDynamo docking stand are shown in Figure 1-2 below.

Figure 1-1 - tDynamo Major Components

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1 - Introduction

Figure 1-2 - tDynamo Stand Major Components

1.9 About Terminology

In this document, tDynamo is referred to as the device. It is designed to be connected to a host, which is
a piece of general-purpose electronic equipment which can send commands and data to, and receive data
from, the device. Host types include PC computers/laptops, tablets, and smartphones. Generally, the host
must have software installed that communicates with the device and is capable of processing
transactions. During a transaction, the host and its software interact with the operator, such as a cashier
or bank teller, while the device interacts with the cardholder.

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