MagTek QwickPAY User Manual

THE SAFEST WAY

DESIGNED FOR BUSINESS ON THE MOVE

Android Nexus One, Android Samsung Galaxy and
Windows OS and Mac OS PC not included.

iPod, iPhone and iPad not included.

User Guide

Mobile Merchant and Virtual Terminal

Powered by Magensa

Registered to ISO 9001:2008 © Copyright 2014 MagTek, Inc. PN 99800094 rev. 15.02 6/14

Copyright and About MagTek

Copyright© 2014 MagTek®, Inc.
Printed in the United States of America

Information in this document is subject to change without notice. No part of this document may be reproduced or transmitted
in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of MagTek, Inc.

MagTek® is a registered trademark of MagTek, Inc.
MagnePrint® is a registered trademark of MagTek, Inc.
MagneSafe™ is a trademark of MagTek, Inc.
Magensa™ is a trademark of MagTek, Inc.

USB (Universal Serial Bus) Specication is Copyright© 1998 by Compaq Computer Corporation, Intel Corporation, Microsoft

Corporation, NEC Corporation.

About MagTek

Founded in 1972, MagTek is a leading manufacturer of electronic systems for the reliable issuance, reading, transmission and

security of cards, checks, PINs and identication documents. Leading with innovation and engineering excellence, MagTek is
known for quality and dependability. Its products include secure card reader/authenticators, encrypting check scanners, PIN
pads and distributed credential personalization systems. These products are used worldwide by nancial institutions, retailers,
and processors to provide secure and efcient payment and identication transactions.

Today, MagTek continues to innovate. Its MagneSafe™ hardware architecture leverages strong encryption, secure tokenization,
dynamic card authentication, and device/host validation enabling users to assess the trustworthiness of credentials and

terminals used for online identication, payment processing, and high-value electronic transactions.

MagTek is headquartered in Seal Beach, CA. For more information, please visit www.magtek.com.

Manufactured by:

MagTek® Inc.,

1710 Apollo Court

Seal Beach, CA 90740

p 562.546.6335

f 562.546.6569

www.magtek.com

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Table of Contents

QwickPAY delivers a broad range of compatibility, allowing your browser-based, iOS, and Android devices to evolve into a highly

secure payment system. Any variations between platforms are noted herein.

Mobile Business

A. About

i. About QwickPAY 1
ii. Using the Demos 2
iii. Contact Support 3

B. Managing my Account for my Mobile Device

1. Account a. Request subscription 4

2. Setup a. Custom receipts: setup on virtual terminal 5

3. App a. Download 6
b. Security and GPS tracking 7

c. App Login 8

d. Save QwickPAY Credentials in Safari 9

e. Change e-mail 10

f. Change password 10
g. Overview 11

h. Change and update tax and tip 12

4. Connect a. Connect iDynamo/iDynamo 5 to iOS 13
b.i. Connect BulleT to Android device 14
b.ii. Connect BulleT to newer Android versions 15
c. Connect uDynamo to audio jack 16

5. Make a Sale a. Transaction authentication and authorization 17

b. Make a sale - swipe 18
c. Make a sale - QwickCode 19

6. Other Transactions a. Void - before settlement 20
b. Refund - after settlement 21

7. Administrative a. Reports 22
b. History 22

C. Managing my account in my Virtual Terminal

1. Account a. Request subscription 23

2. Setup a. Setup Custom Receipts 24

3. Cloud Application a. Requirements and Specications 25
b. Login and Device Selection 26

c. Change password, change nickname 27
d. Change and update tax and tip defaults 27
e. Overview 28

4. Connect a. USB and Bluetooth connection 29

5. Make a Sale a. Card present sale uDynamo and Dynamag USB HID 30
b. Card present sale using BulleT USB HID 31
c. Card present sale using BulleT KB 32
d. Card present sale using Flash USB HID 33
e. MagTek PCI PED via USB HID connection 34
card present, card not present
f. Card not present manual enytry 35

6. Other Transactions a. Void - before settlement 36
b. Refund - after settlement 36

7. Administrative a. History and reports 37

D. Appendix

Codes: i. Pay by Swipe 38
ii. Pay by Manual Entry 39
iii. Pay by Qwick Code 40
Error: iv. SMTP port 25 error 41

Limited warranty 42

FCC warning statement 43

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A. About

i. Overview of QwickPAY

From the company that invented the rst hand card-swipe reader comes QwickPAY, a complete mobile payment solution

that uses the most reliable and safest card swipe reader (secure card reader authenticator, SCRA). QwickPAY is made for
businesses that need an easy solution to take credit card transactions while on the go. All you need is the QwickPAY App, a
merchant account, and the SCRA and you can easily accept credit cards including Visa, MasterCard, Amex, and Discover from
almost anywhere.

QwickPAY delivers a broad range of compatibility, allowing your browser-based, iOS, and Android devices to evolve into a

highly secure payment system. QwickPAY provides a payment processing platform, an account management system, a virtual
terminal, reporting, encryption, card and device authentication, counterfeit card detection and card tokenization.

Key Features

• E-mail receipts

• Create custom receipts

• Easy to use transaction reporting

• Capture digital signatures

• Capture images of cardholder or goods purchased

• Auto calculate Tip and Tax

• Fill customer contact info from address book

• Card-present ONLY transactions

• Visa, MasterCard, Amex, Discover

• Protects data and surpasses the PCI DSS standards
with the MagneSafe™ Security Architecture

• Immediate encryption (Triple DES) of all cardholder

data with a derived unique key per transaction

(DUKPT)

• Immediate tokenization or “substitution” of all
cardholder data

• Immediate authentication of the card to ensure it is
not a fraudulent copy

• Dynamic payment card data with every transaction for
maximum cardholder protection

SCRA Features

• Bi-directional card reading

• Reads encoded data that meets ANSI/ISO/AAMVA/JIS
Type 2 standards

• Reads up to three tracks of card data

• Supplies 54 byte MagnePrint® value

• Unique, non-changeable serial number which allows
individual tracking

• Encrypts all track data and MagnePrint value

• Provides clear text conrmation data including card
holder’s name, expiration date, and a portion of the
PAN as part of the masked track data

• Mutual authentication mode

• Affordable and exible

• Lowers the cost of card acceptance by offering
authentic, card present transactions

• Reduces the scope of PCI compliance by eliminating
sensitive card data from App

• Eliminates charge back process by declining
counterfeit cards

QwickPAY provides unmatched security for cardholders and merchants with DETA transaction security.

DETA = Transaction Security.

• Dynamic: payment card data.

• Encryption: within the head – decrypted data delivered only to a PCI DSS certied payment processor or gateway.

• Tokenization: of sensitive data (3 types - Card, PAN, and Transaction) & QwickPAY QwickCode exchange.

• Authentication: of card, cardholder data, device, host, and session - eliminates the costs and hassles related to the

charge back process by identifying counterfeit cards.

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ii. Using the Demos

QwickPAY provides demos within the App. Simply download the App from the App Store or Google Play Android Market and tap on
Menu then Merchant Info> and choose your demo mode (with or without a secure card reader authenticator, for iOS the SCRA is

called an iDynamo/iDynamo 5). The demo credentials will automatically complete, you just need to enter your e-mail address.

Credentials

Credentials are case sensitive.

DEMO With

Merchant ID

SCRA

Demo QwickPayDemoID demo

Without

SCRA

Virtual

Terminal

Merchant
Password

After you enter your e-mail address tap Done.

You can then use real credit cards to perform demo transactions. Please be certain to enter in your live credentials once you
are ready to make live transactions. You cannot perform actual transactions for settlement in demo mode.

QwickPayDemoPwd QwickPayDemoPwd Go4QwickPAY!!!

ATTEMPTING LIVE TRANSACTIONS IN DEMO MODE WILL NOT TRANSFER FUNDS.

If you are in Demo Mode and try to make a Live transaction and hit Submit you will get the following warning:

Warning

You are currently congured for Demo Mode. This is NOT a Live transaction. To disable Demo Mode: Go to the Application’s

MENU, tap Merchant Info, enter your Merchant ID and Password, then tap DONE.

Monies will not be transferred in Demo mode.

Additionally the e-mail receipt message will state:
“You are currently congured for Demo Mode. This is NOT a live transaction.”

Sample iOS Device Screen Shot

Sample Android Screen Shot

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iii. Contact Support

Contact

For assistance related to processing, transactions, applications, and settlement, please contact the MagTek vendor that

provided you with your Login credentials or directly contact your processor (the entity that supplied your merchant account).

They will be able to provide you with the best possible service. Most merchant account providers have 365/24/7 support. For

additional assistance, please contact your QwickPAY supplier or email us at [e-mail].

Please have your reader charged (if required) and have the part number and serial number available before you call for faster

service. Your serial number is on the reader itself or launch the App and tap on Menu then iDynamo/MagneSafe SCRA to view

the serial number and rmware version.

A note on your merchant account

Your merchant account is separate from your QwickPAY subscription. Your merchant account provides an agreement between you,
a merchant bank and a payment processor for the settlement of credit card and/or debit card transactions. Most transactions
settle within 24 hours.

Merchant service providers deliver the nancial linkage between you, your customers, your bank and the credit card companies.

Fees and fee structures will vary, but you can expect that every merchant processing account will include a Discount Rate. This
is the percentage of the transaction amount you will be billed for the transactions you process. Rates vary based on certain risk

criteria usually categorized into “Qualied”, “Mid-Qualied” and “Non-Qualied” tiers. In addition, rates vary depending on your

type of business, whether or not you swiped the customer’s card through the reader and other factors that can be explained in
further detail by your merchant account provider. To ensure that you get the lowest fees possible, always swipe the customer’s

card through the SCRA, and be sure to include all the required information whenever processing a transaction.

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B. Managing my account for mobile devices.

B. Managing my account on my mobile devices

1

Getting a QwickPAY Account

Request a Subscription

Request a Subscription

You can go to the QwickPAY web site www.qwickpay.com and click on Activate to get a subscription with QwickPAY (“Get
QwickPAY” brings you to the online shop and allows you to purchase secure card reader authenticators).

A merchant account is required to use QwickPAY. If you already have a merchant account (meaning you can already accept

credit cards) or if you need to establish a merchant account, you can select the appropriate form to complete online. A
representative will contact you to complete the subscription process.

Account Activation

Once your account has been activated, you will be sent your credentials, Merchant ID (Username) andQwickPAY Merchant
Passord for login. The credentials are case sensitive. Please enter the credentials exactly.

Go to https://myqwickpay.com with your account credentials and setup your custom receipts.

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B. Managing my account for mobile devices.

2

Setting up Account

Custom Receipts

QwickPAY allows you to create your own custom receipts.

1. Locate your credentials.

2. Go to https://myqwickpay.com/login.aspx.

3. Enter your QwickPAY Merchant ID and Password.

4. Under SETTINGS go to CUSTOM RECEIPTS.

5. Add your Logo, a header, and a footer; you can also add a signature line for the virtual terminal receipts, allowing you to print

out receipts for hard copy signature after transactions are completed. [See items 1- 5 below]

6. SAVE your updates.

In order for the virtual terminal and mobile application to be synchronized with updates to the custom receipts, you will need
to completely close and restart the QwickPAY App on your mobile device. The receipt formatting updates are saved locally on
your device and each time you start the App it will check for the most recent revision. If updates are available, they will be
automatically downloaded and saved.

Logo Image

1

The logo must be in PNG, GIF or JPG
format and can’t be more than 40
kilobytes in size, 250 pixels wide
and 100 pixels high. You can access
photos on your PC or mobile device.

1

TIP: If you want the logo background
to blend in with the background of the
receipt, you should put the logo on a
white background with the hex color set
to #FFFFFF.

Header

2

The header is the information
located at the top of the receipts just
under the logo. It is always centered.
Most commonly the header consists
of address and contact details.

Signature Line (Virtual

3

Terminal ONLY)

Check the box to add a signature
line for virtual terminal receipts so
customers can sign a printed copy.

This eld will not show or populate with

signatures taken on mobile devices.

Footer Information

4

The footer information is located
after the receipt information and is

left justied. It is commonly used for
thanking customers, URL information

and return policies.

2

3

4

5

Save

5

Be certain to SAVE your receipt
updates. To view the updates on your
mobile devices be certain to close

and re-open the App on your device.

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B. Managing my account for mobile devices.

3

Application

a. Download the QwickPAY App for free

iPhone, iPad, and iPod touch Users

1. iOS users tap on App Store icon on the main screen of
your mobile device.

2. Enter your account password and user name. If you do
not already have an account you will need to establish
one with iTunes.

3. You can then enter the link information below or do a
search for QwickPAY: http://itunes.Apple.com/us/App/

qwickpay/id371172197?mt=8

4. Select QwickPAY from the list.*

5. Tap on Install. The App will automatically start to install
on your mobile device.

6. Once it is installed you will see the icon on your main screen.

Android Users

1. Android users tap on Google Play Store icon on the main
screen of your mobile device.

2. Enter your account password and user name. If you do
not already have an account you will need to establish
one with Google Play.

3. You can then enter the link information below or do a
search for QwickPAY: https://play.google.com/store/

Apps/details?id=com.magtek.mobile.android.QwickPAY

4. Select QwickPAY from the list.*

5. Tap on Install. The App will automatically start to install
on your mobile device.

6. Once it is installed you will see the icon on your main screen.

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B. Managing my account for mobile devices.

b. Security and GPS Tracking

SECURITY

1

SET GPS TRACKING

2

Protect your device with a passcode.

For added protection, be certain to protect your device with a passcode.

Set your GPS tracking to ON or OFF

GPS tracking is currently only supported on Apple iOS devices. When you rst Install

QwickPAY, the App will ask you if you wish to allow the QwickPAY App you are installing
to use your current location. This feature provides a record of where the transaction
took place. If you tap OK, the GPS coordinates will appear on all the QwickPAY
transaction receipts.

If you tap Don’t Allow, these coordinates will not appear on your QwickPAY transaction
receipts.
If you decide to change your settings on your iOS device:

1. Tap on Settings on your main screen

2. Next tap on Location Services.

3. Once in Location Services look for the QwickPAY App. Turn the location services on
or off for the App.

4. Return to Settings or exit out and the new settings will be saved. The feature will
then be enabled or disabled.

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B. Managing my account for mobile devices.

c. App Login

Enter your credentials - Make sure you are NOT in Demo mode

Once your subscription is processed you will receive your login credentials; these may come direct from QwickPAY or from your
merchant account card processor. LAUNCH the Application. Tap on the splash screen and then tap on the MENU button in

top right corner. Tap on MERCHANT INFO>. Enter your credentials and the e-mail address you wish to be associated with this
subscription and tap DONE to save your completed details.

1 2

LAUNCH MENU

4 5

3

MAIN MENU

MERCHANT INFO ENTER DETAILS

8

Make certain demos

are OFF when your are

ready to perform real-world

LIVE transactions.

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d. SaveQwickPAYCredentialsinSafarionaniOS7AppleDevice

In order to have the QwickPAY Credentials saved in the QwickPAY VT, you must rst enable Apple’s Passcode Feature for
security reasons. Below are the steps on how you can congure any Apple Device with the new iOS7 from Apple to save the

QwickPAY Credentials.

Set Passcode for the Apple Device:

1. Go into Settings/General/Touch ID & Passcode on the Apple device.

2. Tap on Turn Passcode On and set a four digit code to activate the Passcode feature on your Apple device.

1 2

Go To Settings Passcode

Set and congure Safari:

Go into Settings/Safari/Passwords & AutoFill (3) and turn On the Names and Passwords & Always Allow (4) features on the Apple device.

Now push your Home button once to go to your Home Screen and then launch Safari and type myqwickpay.com in the URL bar

to go to MyQwickPAY.com site. Once you are there, type in your QwickPAY Credentials and then tap the Sign in button and you
will receive a message like the one shown below asking if you wish to save the password, please tap on Save Password.

Next time you visit this site, it will automatically ll in your QwickPAY Credentials without showing what the Password is and will look similar

to the picture below. Tap the Sign in button and you are in and ready to conduct any task you wish to do on your QwickPAY Account.

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B. Managing my account for mobile devices.

e. Change e-mail

Changing e-mail on your account

To change e-mail address or credentials in the QwickPAY App:

1. Launch the QwickPAY App and tap on the screen to get in.

2. Once you are in the main page of QwickPAY, tap on the Menu button on the top

right hand corner.

3. Now that you are in the menu screen, tap on the Merchant Info> option.

4. At the bottom of the Merchant Info screen, you can enter in a new e-mail

address in the Merchant Email eld.

5. Tap Done to save the update.

NOTE: Please do NOT adjust or touch the Merchant ID or Merchant Password
already in use unless you need to change it. Also make sure that the Demo Mode’s
are OFF.

f. Change password

If you change your QwickPAY Password in your virtual terminal, you must also update the QwickPAY App running on any mobile
device in order for the passwords to match.

Mobile Device

1. Launch and open the QwickPAY App.

2. Once you are in the main page of QwickPAY, tap on the Menu button on the
top right hand corner.

3. Tap on the Merchant Info> button.

4. Make certain that the Demo Mode’s are OFF.

5. Clear or tap on the X next to the QwickPAY Merchant Password elds to
remove the old password.

6. Type in the new password you just created on your virtual terminal in these

two middle elds. (No need to touch the Merchant ID because that will
never change.) You can update the merchant e-mail address here as well;

where all copies of the QwickPAY transaction receipts go.

7. Then tap on the Done button at the bottom of the page to save these
settings.

If the credentials took properly, it will take you back one page and then tap on
the Back button to take you back to the main QwickPAY page and you’ll be ready
to start processing card transactions.

[Make the password easy for you to remember, but too hard for anyone
else to surmise.

NOTE: MagTek/QwickPAY does not save nor store these custom
passwords, so please make sure you remember it or write it down and

store in a safe place.]

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g. App overview

3

QwickPAY allows you to turn your browser-based Windows or Macintosh-based PC or mobile device into a POS terminal. It also

provides the administrative architecture you need to run your business. The default landing screen for QwickPAY is the transaction
screen. If you tap the Menu button you can view history and more.

Simulated iOS screen Simulated Android screen

B. Managing my account for mobile devices.

QwickPAY Menu

History

QwickPAY Payment Protection Gateway provides all the reporting you need

to run the sales-end of your mobile business.

• Transaction search functionality

• Transaction detail viewing

• Allows you to easily pull up transactions for Voids and Refunds

MagneSafe SCRA

Tap this to see the SCRA’s unique serial number and rmware version.

The serial number will always be 7 digits and begin with a letter. The

rmware version will always be numeric.

Saved Receipts

Tap here to view receipts; useful when the network connection is lost or if
you do not have an e-mail account set up on the device.

QwickPAY Help

Tap here to launch the QwickPAY web site support page.

Merchant info

Tap here to Login and enter your credentials and e-mail. This information
does not synchronize with your virtual terminal and will need to be
updated at both locations.

QwickPAY Promos

Check here for updates on QwickPAY promotions.

Refer a Friend

Tap here to send a populated e-mail to friends and colleagues about

QwickPAY.

About

Touch here for version and Application information.

QwickPAY Settings

QwickPAY allows you to enter default settings for Tax and Tip values; CVV Field
on or off; Zip Code Field on or off; and Receipt Printing on or off (iOS only).

Tax and Tip

CVV Field

Zip Code Field

Receipt
Printing

Clear
Transaction
History

You can override the Tax and Tip manually at the point of sale by tapping
on the blue arrow and editing the values on the Tax and Tip screen.

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Set your default calculations for tax and tip.

Set the default to require or not to require by

selecting ON or OFF.

Set the default to require or not to require by

selecting ON or OFF.

Available only with iOS. ON enables you to print
a hard copy receipt to an AirPrint printer.

Clears the transaction history on your phone.
The data is aggregated and remains in your
virtual terminal.

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