Magtek ExpressCard 500p Installation And Operation Manual
Installation and Operation Manual
MagTek © 2015. All rights reserved. August 2015
Ref. D998200035 rev. 20
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Copyright
MagTek © August 2015. All rights reserved.
Copyright notice
Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced or
transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of
MagTek. All the information contained in this document is subject to change without prior notice. MagTek cannot be held liable for any errors
that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.
Warranty
Refer to the warranty notice supplied with your device for warranty terms and conditions and limitations.
Environmental information
MagTek is committed to helping the environment by reducing the energy consumption of its products.
Recycling of end-of-life products
The manufacture of the equipment that you have purchased required the extraction and use of natural resources. It may contain materials that
are hazardous to health and the environment.
To prevent the dispersal of such materials into our environment and reduce the pressure on our natural resources, we recommend that you use
existing collection systems. These systems will appropriately re-use or recycle most of the materials in your end-of-life equipment.
The crossed-out bin symbol on your device is a reminder to use these systems.
About MagTek
Since 1972, MagTek has been a leading manufacturer of electronic devices and systems for the reliable issuance, reading, transmission and security of cards, checks, PINs
and other identication documents. Leading with innovation and engineering excellence, MagTek is known for quality and dependability. Its products include secure card
reader authenticators, small document scanners, PIN pads and card personalization and issuance systems. These products are used worldwide by nancial institutions,
retailers, hotels, law enforcement agencies and other organizations to provide secure and efcient electronic payment and identication transactions.
Today, MagTek continues to innovate with the development of a new generation of Protection Services secured by the MagneSafe™ Security Architecture. By leveraging strong
encryption, secure tokenization, real-time authentication and dynamic transaction data, MagneSafe products enable users to assess and validate the trustworthiness of
credentials used for online identication, payment processing and other high-value electronic transactions.
SUPPORT
Located in Minneapolis, MagTek Support Services provides rst level technical support for all MagTek products. Please contact one of our Representatives at 651-415-6800.
Please have the product part number or serial number available.
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About your new device
Thank you for choosing a MagTek device.
Using your new device, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses,
colors and styles. This device uses consumables and accessories available from MagTek.
Getting started
The purpose of this user guide is to guide you, step by step, through your device and how it works.
Contents
As with all MagTek products, a great deal of care has been taken over this manual. Should you nd an error, however, please let us know by
emailing us at marketing@MagTek.com.
Icons
The following icons are used in this manual to highlight important information:
Information providing further details or depth about certain points in the main text.
Indicates that failing to take the recommended action is liable to damage your device.
This symbol indicates that a video showing the procedure is available on the www.MagTek.com website and clicking on it
takes you straight to on-line help.
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Getting started
1-1 Unp ac king
The device is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact
the shipper and immediately inform MagTek Support Services, which will tell you the procedure to follow. Please maintain packaging.
You will be asked for the full original packaging (outer box, inner wedges and protective bags) in the event that the device is returned. If the
device is returned without its original packaging and components are damaged in transit, these components will no longer be covered by
the warranty. You will be charged for new packaging for shipping the device back to you.
Accessories supplied with your device:
•
Power supply unit - SWITCHBOX Type F10723-A or CWT Type KPL-065M.
•
Power cable.
•
USB cable.
•
Card rejection bin.
•
Installation, documentation and software CD-ROM.
•
Starter cleaning kit.
•
Quick installation guide.
•
Warranty notice.
If any of these components is missing, please contact MagTek Support Services.
Use only the power supply unit supplied with your MagTek device.
SWITCHBOX Type F10723-A or CWT Type KPL-065M. Use only the USB cable supplied with your MagTek device.
The MagTek device must be placed in a dry location, protected from dust and drafts but well-ventilated.
Keep your device on a at, sturdy surface able to bear its weight.
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1-2 Description of the device and its functions
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A - Card stock feeder
B - Card output hopper
C - Control panel
D - USB connector (type A)
E - USB connector (type B)
F - Ethernet connector
G - Power cable socket
H - Place for Kensington lock/security
anchor
I - Place for card rejection bin
Pushbutton
Cards and ribbon
Cleaning
Device
Wi-Fi (option)
I
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Access to the side panels of the device and the option module tting/removal areas is restricted to your retailer/installer or to experienced
users. The device should always be disconnected from the power supply (unplugged) before carrying out any work on it.
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J - Thermal print head
K - Card cleaning roller
L - Card thickness adjustment gauge
M - Location for double-sided printing activation key
N - Dust Filter
0 - Side panel opening mechanism
P - Serial number label
J
K
L
M
N
P
O
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Printing
2-1 Installing the print driver
New advanced functions automate device conguration after the print driver has been installed.
To install a print driver, insert the CD into your computer and select the print driver menu. A program will guide you through the entire installation
process.
Do not connect your USB cable to your computer until prompted to do so by the installation program. For the connection procedure, see
the section on Connecting the Device.
Follow the installation procedure scrupulously. All versions of Windows and Macintosh require the user to have administrator rights to
install the driver.
The setup consists of:
1. Install the EC500p print drver
2. Connect/Congure the ExpressCard 500p printer
3. Install the ExpressCard 500p fonts
4. Install the QwickCards.com Device Controller
5. Import the EC500p/IS380 Client Certicates
6. Add EC500p/IS380 CPDs to QwickCards.com
7. Start the EC500p/IS380 Device Controllers
NOTE: Do NOT connect the device to a computer before installing print driver.
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Select Lanaguage Press NEXT to continue installation. Select the radio button to accept warranty
agreement terms.
Press NEXT to continue installation.
Ensure the printer is NOT connected to the PC
during installation. If it is connected, disconnect it
before advancing.
Press NEXT to continue installation.
Accept the default installation location.
Press NEXT to continue installation.
Accept the default standard installation.
Select NEXT to continue.
Select Start Menu Folder. Accept default.
Select NEXT to continue.
Select default settings.
Select NEXT to continue.
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2-1 Installing the Print Driver (continued)
Follow the installation procedure scrupulously. All versions of Windows and Macintosh require the user to have administrator rights to
install the driver.
During installation, a progress bar is shown.
This may take a few minutes, so be patient.
When it completes, it will advance to the
next screen.
At this point, the program is ready to be
installed.
Press Install to begin the installation
process.
After the print drver has competed
installation, this completion screen is
shown.
Press the Finish button.
After the print drver has competed
installation, this screen is shown.
Don’t check the Ethernet settings (DHCP)
check box, Press the Next button.
Assemble the printer (cables, ribbon,
cards, …) and ready it for connection to an
available USB connector on the PC. The
print drver will be located and associated
with the printer; the printer will show up as
an available printer on the PC.
Press the Finish button. After the printer is connected to an
available USB port, the system will locate
the print drver.
After it is located, it will indicate that the
device is ready to use.
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2-1 Installing the Print Driver (continued)
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Highlight the Advanced tab and select the
Print Directly to the Printer radio button.
Press Printing Defaults button to bring up
the options selection screen.
Bring up the Printers and Faxes control panel.
Right-click on the EC500p/Evolis printer and select
Printer Properties from the menu.
Set Options.
Click OK.
Set Options.
Click APPLY.
2-2 Managing the print settings
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Close the test page dialog screen and press
OK on the printer properties page.
This concludes the printer setup step.
Change the default settings to the values shown at the left.
Note: Depending on the type of ribbon being used, there may be
different selections required than are shown here. Contact Support
to assist you in the correct settings.
Press OK to accept the settings.
Highlight the General tab and select the Print Test Page button
to print a test page to the EC500p/Evolis printer to conrm
communication and printer quality.
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2-3 Managing the printer
•
Select the desired device.
•
Right-click the name of the device, select Properties to access the settings or double (left) click the name of the device.
Pay attention to the settings dened under the print driver Properties and do not hesitate to contact MagTek Support Services for any
advice and assistance needed before making any changes.
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2-4 Installing the Fonts
In order for the ExpressCard 500p to render the correct fonts for jobs downloaded from QwickCards.com, a number of new fonts must be
loaded on the host PC.
The fonts can be located on the CD in the folder: Disk1\Resources\ExpressCard 500p Fonts
Highlight all of the .TTF les in Windows Explorer, right-click and select Install from the menu.
Note: If using Windows XP, highlight all of the .TTF les in Windows Explorer and copy to fonts folder which performs the “install”:
C:\Windows\Fonts
If a prompt displays indicating that the font is already installed, select to install the newer version from the CD.
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Connecting the Device
3-1 Installation
3.1.1 Connecting the Device
Connection to the power supply
The device must be connected to a properly protected and grounded socket outlet.
FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.
NO: Apparatet må tilkoples jordet stikkontakt.
SE: Apparaten skall anslutas till jordat uttag.
1.
Connect the power cable to the power supply unit, then plug the power supply unit connector into
the device.
2.
Plug the end of the power cable into a grounded power socket.
3.
The device is powered on: the control panel lights up showing the device is working properly. If the
control panel does not light, then either installation has not been carried out correctly or the device
is not working properly. Check the installation.
Before attempting any maintenance, ensure that the power cable is always unplugged. For your personal safety, ensure that the cable and
power supply unit remain easy to access, especially in the event of an emergency.
To save energy, the device will automatically switch itself to standby mode after 10 minutes of inactivity. The device switches to hibernation
mode after 30 minutes in standby mode.
The standby times can be congured in the MagTek Print Driver. In standard standby mode, sending a print request restarts the device and
quickly pressing on the button for 1 second exits the device from hibernation mode.
Connecting the USB cable
Under no circumstances should you connect the USB data cable before installation of the device driver is complete.
Refer to the section on device driver installation for further details, and follow the instructions carefully.
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3.1.2 Ribbons
Original High Trust® ribbons optimize your device’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable
to damage your device and voids the manufacturer’s warranty for the device.
For optimum print quality, MagTek recommends fully cleaning the device every time the ribbon is changed. See the Servicing and Maintenance
section of this manual.
Installing the ribbon
The device automatically recognizes the ribbon inserted.
1.
Open the access door.
2.
Insert the ribbon as shown.
3.
Close the access door and press until you feel a click.
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100x
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3.1.3 Card
For optimum quality, the cards used must be ISO 7810 certied.
Use only the card types recommended by MagTek.
Do not touch the printable surface of the cards in order to preserve print quality.
Do not use cards that have been damaged, folded, embossed or dropped on the oor.
Keep your cards protected from dust.
Loading the cards
1.
Open the card feeder.
2.
Insert the cards, a maximum of 100 cards of thickness 0.76 mm. Ensure the cards are positioned as illustrated in the diagram.
3.
Close the feeder.
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Removing printed cards
After the print cycle is complete, cards are delivered into the card output hopper below the card feeder. This card output hopper is designed to
collect the printed and/or encoded cards. The device is equipped with an card output hopper with a maximum capacity of 100 x 0.76 mm cards.
Adjusting card thickness
The device is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open. The
device accepts cards between 0.25 mm and 1.25 mm thick (10 to 50 mil). The factory setting is 0.76 mm.
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To adjust card thickness:
1.
Open the card feeder on the device.
2.
Adjust the thickness of the cards used by moving the gauge from right to left to the desired card thickness.
3.
Close the feeder.
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Managing the card rejection bin
The device is tted with a removable card rejection bin which is positioned behind it.
The card rejection bin can hold 30 cards.
To empty it, just remove the cards in it.
MagTek recommends that you empty this bin regularly and securely dispose of the rejected cards.
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4-1 QwickCards.com Device Controller
4.1.1 installing the Device Controller
The current IS380 Device Controller has been modied to support both the IS380 and EC500p devices; it has been renamed
QwickCards.com Device Controller. Before installing the QwickCards.com Device Controller, ensure you have completed the following:
1. If you have the IS380 Device Controller installed, uninstall it before running the QwickCards.com Device Controller setup program.
2. Request an EC500p Client Certicate from Support. This is the same procedure you followed for the IS380. You have to have a Client
Certicate .pfx le matching your EC500p.
3. If you do not already have an IS380 Client Certicate .pfx le, request an IS380 Client Certicate from MagTek Support Services and have
it available during the QwickCards.com Device Controller setup.
Locate the QwickCards.com Device Controller setup software and execute it.
It is located on the CD in:
\Disk1\SetUp.exe
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4.1.1 Installing the Device Controller (continued)
While the Microsoft Visual C++ 2008
Redistributable library is being installed, the
progress screen shown at the left is displayed until
it has been installed.
The EC500p printer library requires the Microsoft Visual
C++ 2008 Redistributable library. You may be prompted
for this library if it is not already installed on the host
PC. Press INSTALL to download and install the Visual
C++ Runtime Libraries.
This screen is used to indicate the location where
the QC Device Controller is to be installed. Leave
the defaults as is; press the NEXT button to
continue.
This screen indicates the start of the QwickCards.
com Device Controller installation process. Press
the NEXT button to continue.
While the QwickCards.com Device Controller is
being installed, the progress screen shown at the
left is displayed until it has been installed.
The installer has all of the information it needs.
Press the NEXT button to continue.
After the QwickCards.com Device Controller has
competed installation, this completion screen is
shown. Press the CLOSE button.
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4.1.2 Configuring the Device Controller
At this time the QwickCards.com Device Controller has been installed on the PC.
There are 2 shortcuts added to the desktop:
• IS380 Device Controller
• EC500p Device Controller
Before you can run either Device Controller, you must congure the Client Certicate(s) for each of the devices. You need to have the
“serialized” .pfx certicate le for each device before you can use them. In addition, you need to install your IS380 / EC500p device on
QwickCards.com before you send jobs to them.
Note: The QC Device Controller must be started from the desktop icons. Because it needs to be run as Administrator, the shortcut needs to be
modied so it starts the QC Device Controller as administrator. Right-click on the desktop icon, and check “Run this program as an administrator” on
the Compatibility tab, then press OK button.
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