Magtek ExpressCard 500p Installation And Operation Manual

Installation and Operation Manual

Ref. D998200035 rev. 20

Users must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of MagTek. All the information contained in this document is subject to change without prior notice. MagTek cannot be held liable for any errors

that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

Warranty

Refer to the warranty notice supplied with your device for warranty terms and conditions and limitations.

Environmental information

MagTek is committed to helping the environment by reducing the energy consumption of its products.

Recycling of end-of-life products

The manufacture of the equipment that you have purchased required the extraction and use of natural resources. It may contain materials that are hazardous to health and the environment.

To prevent the dispersal of such materials into our environment and reduce the pressure on our natural resources, we recommend that you use existing collection systems. These systems will appropriately re-use or recycle most of the materials in your end-of-life equipment.

The crossed-out bin symbol on your device is a reminder to use these systems.

About MagTek

Since 1972, MagTek has been a leading manufacturer of electronic devices and systems for the reliable issuance, reading, transmission and security of cards, checks, PINs

and other identication documents. Leading with innovation and engineering excellence, MagTek is known for quality and dependability. Its products include secure card reader authenticators, small document scanners, PIN pads and card personalization and issuance systems. These products are used worldwide by nancial institutions, retailers, hotels, law enforcement agencies and other organizations to provide secure and efcient electronic payment and identication transactions.

Today, MagTek continues to innovate with the development of a new generation of Protection Services secured by the MagneSafe™ Security Architecture. By leveraging strong encryption, secure tokenization, real-time authentication and dynamic transaction data, MagneSafe products enable users to assess and validate the trustworthiness of

credentials used for online identication, payment processing and other high-value electronic transactions.

SUPPORT

Located in Minneapolis, MagTek Support Services provides rst level technical support for all MagTek products. Please contact one of our Representatives at 651-415-6800.

Please have the product part number or serial number available.

About your new device

Thank you for choosing a MagTek device. Using your new device, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses,

colors and styles. This device uses consumables and accessories available from MagTek.

Getting started

The purpose of this user guide is to guide you, step by step, through your device and how it works.

Contents

As with all MagTek products, a great deal of care has been taken over this manual. Should you nd an error, however, please let us know by

emailing us at marketing@MagTek.com.

Icons

The following icons are used in this manual to highlight important information:

Information providing further details or depth about certain points in the main text.

Indicates that failing to take the recommended action is liable to damage your device.

This symbol indicates that a video showing the procedure is available on the www.MagTek.com website and clicking on it takes you straight to on-line help.

Getting started

1-1 Unp ac king

The device is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the shipper and immediately inform MagTek Support Services, which will tell you the procedure to follow. Please maintain packaging.

You will be asked for the full original packaging (outer box, inner wedges and protective bags) in the event that the device is returned. If the device is returned without its original packaging and components are damaged in transit, these components will no longer be covered by the warranty. You will be charged for new packaging for shipping the device back to you.

Accessories supplied with your device:

•

Power supply unit - SWITCHBOX Type F10723-A or CWT Type KPL-065M.

•

Power cable.

•

USB cable.

•

Card rejection bin.

•

Installation, documentation and software CD-ROM.

•

Starter cleaning kit.

•

Quick installation guide.

•

Warranty notice.

If any of these components is missing, please contact MagTek Support Services. Use only the power supply unit supplied with your MagTek device. SWITCHBOX Type F10723-A or CWT Type KPL-065M. Use only the USB cable supplied with your MagTek device.

The MagTek device must be placed in a dry location, protected from dust and drafts but well-ventilated.

Keep your device on a at, sturdy surface able to bear its weight.

1-2 Description of the device and its functions

A - Card stock feeder

B - Card output hopper

C - Control panel

D - USB connector (type A)

E - USB connector (type B)

F - Ethernet connector

G - Power cable socket

H - Place for Kensington lock/security

anchor

I - Place for card rejection bin

Pushbutton

Cards and ribbon

Cleaning

Device

Wi-Fi (option)

Access to the side panels of the device and the option module tting/removal areas is restricted to your retailer/installer or to experienced

users. The device should always be disconnected from the power supply (unplugged) before carrying out any work on it.

J - Thermal print head

K - Card cleaning roller

L - Card thickness adjustment gauge

M - Location for double-sided printing activation key

N - Dust Filter

0 - Side panel opening mechanism

P - Serial number label

Printing

2-1 Installing the print driver

New advanced functions automate device conguration after the print driver has been installed.

To install a print driver, insert the CD into your computer and select the print driver menu. A program will guide you through the entire installation process.

Do not connect your USB cable to your computer until prompted to do so by the installation program. For the connection procedure, see the section on Connecting the Device.

Follow the installation procedure scrupulously. All versions of Windows and Macintosh require the user to have administrator rights to install the driver.

The setup consists of:

1. Install the EC500p print drver

2. Connect/Congure the ExpressCard 500p printer

3. Install the ExpressCard 500p fonts

4. Install the QwickCards.com Device Controller

5. Import the EC500p/IS380 Client Certicates

6. Add EC500p/IS380 CPDs to QwickCards.com

7. Start the EC500p/IS380 Device Controllers

NOTE: Do NOT connect the device to a computer before installing print driver.

Select Lanaguage Press NEXT to continue installation. Select the radio button to accept warranty

agreement terms. Press NEXT to continue installation.

Ensure the printer is NOT connected to the PC during installation. If it is connected, disconnect it before advancing.

Press NEXT to continue installation.

Accept the default installation location. Press NEXT to continue installation.

Accept the default standard installation. Select NEXT to continue.

Select Start Menu Folder. Accept default. Select NEXT to continue.

Select default settings. Select NEXT to continue.

2-1 Installing the Print Driver (continued)

Follow the installation procedure scrupulously. All versions of Windows and Macintosh require the user to have administrator rights to install the driver.

During installation, a progress bar is shown. This may take a few minutes, so be patient.

When it completes, it will advance to the next screen.

At this point, the program is ready to be installed.

Press Install to begin the installation process.

After the print drver has competed installation, this completion screen is shown.

Press the Finish button.

After the print drver has competed installation, this screen is shown.

Don’t check the Ethernet settings (DHCP) check box, Press the Next button.

Assemble the printer (cables, ribbon, cards, …) and ready it for connection to an available USB connector on the PC. The print drver will be located and associated with the printer; the printer will show up as an available printer on the PC.

Press the Finish button. After the printer is connected to an

available USB port, the system will locate the print drver.

After it is located, it will indicate that the device is ready to use.

2-1 Installing the Print Driver (continued)

Highlight the Advanced tab and select the Print Directly to the Printer radio button.

Press Printing Defaults button to bring up the options selection screen.

Bring up the Printers and Faxes control panel. Right-click on the EC500p/Evolis printer and select Printer Properties from the menu.

Set Options. Click OK.

Set Options.

Click APPLY.

2-2 Managing the print settings

Close the test page dialog screen and press OK on the printer properties page.

This concludes the printer setup step.

Change the default settings to the values shown at the left. Note: Depending on the type of ribbon being used, there may be

different selections required than are shown here. Contact Support to assist you in the correct settings.

Press OK to accept the settings.

Highlight the General tab and select the Print Test Page button

to print a test page to the EC500p/Evolis printer to conrm

communication and printer quality.

2-3 Managing the printer

•

Select the desired device.

•

Right-click the name of the device, select Properties to access the settings or double (left) click the name of the device.

Pay attention to the settings dened under the print driver Properties and do not hesitate to contact MagTek Support Services for any

advice and assistance needed before making any changes.

2-4 Installing the Fonts

In order for the ExpressCard 500p to render the correct fonts for jobs downloaded from QwickCards.com, a number of new fonts must be loaded on the host PC.

The fonts can be located on the CD in the folder: Disk1\Resources\ExpressCard 500p Fonts

Highlight all of the .TTF les in Windows Explorer, right-click and select Install from the menu.

Note: If using Windows XP, highlight all of the .TTF les in Windows Explorer and copy to fonts folder which performs the “install”:

C:\Windows\Fonts

If a prompt displays indicating that the font is already installed, select to install the newer version from the CD.

Connecting the Device

3-1 Installation

3.1.1 Connecting the Device

Connection to the power supply

The device must be connected to a properly protected and grounded socket outlet. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.

NO: Apparatet må tilkoples jordet stikkontakt. SE: Apparaten skall anslutas till jordat uttag.

Connect the power cable to the power supply unit, then plug the power supply unit connector into the device.

Plug the end of the power cable into a grounded power socket.

The device is powered on: the control panel lights up showing the device is working properly. If the control panel does not light, then either installation has not been carried out correctly or the device

is not working properly. Check the installation.

Before attempting any maintenance, ensure that the power cable is always unplugged. For your personal safety, ensure that the cable and power supply unit remain easy to access, especially in the event of an emergency.

To save energy, the device will automatically switch itself to standby mode after 10 minutes of inactivity. The device switches to hibernation mode after 30 minutes in standby mode.

The standby times can be congured in the MagTek Print Driver. In standard standby mode, sending a print request restarts the device and

quickly pressing on the button for 1 second exits the device from hibernation mode.

Connecting the USB cable

Under no circumstances should you connect the USB data cable before installation of the device driver is complete.

Refer to the section on device driver installation for further details, and follow the instructions carefully.

3.1.2 Ribbons

Original High Trust® ribbons optimize your device’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your device and voids the manufacturer’s warranty for the device.

For optimum print quality, MagTek recommends fully cleaning the device every time the ribbon is changed. See the Servicing and Maintenance section of this manual.

Installing the ribbon

The device automatically recognizes the ribbon inserted.

Open the access door.

Insert the ribbon as shown.

Close the access door and press until you feel a click.

2 3

100x

3.1.3 Card

For optimum quality, the cards used must be ISO 7810 certied.

Use only the card types recommended by MagTek. Do not touch the printable surface of the cards in order to preserve print quality.

Do not use cards that have been damaged, folded, embossed or dropped on the oor.

Keep your cards protected from dust.

Loading the cards

Open the card feeder.

Insert the cards, a maximum of 100 cards of thickness 0.76 mm. Ensure the cards are positioned as illustrated in the diagram.

Close the feeder.

1 2 3

Removing printed cards

After the print cycle is complete, cards are delivered into the card output hopper below the card feeder. This card output hopper is designed to

collect the printed and/or encoded cards. The device is equipped with an card output hopper with a maximum capacity of 100 x 0.76 mm cards.

Adjusting card thickness

The device is equipped with a manual card thickness adjustment mechanism which can be reached through the card feeder when open. The

device accepts cards between 0.25 mm and 1.25 mm thick (10 to 50 mil). The factory setting is 0.76 mm.

To adjust card thickness:

Open the card feeder on the device.

Adjust the thickness of the cards used by moving the gauge from right to left to the desired card thickness.

Close the feeder.

Managing the card rejection bin

The device is tted with a removable card rejection bin which is positioned behind it.

The card rejection bin can hold 30 cards.

To empty it, just remove the cards in it.

MagTek recommends that you empty this bin regularly and securely dispose of the rejected cards.

4-1 QwickCards.com Device Controller

4.1.1 installing the Device Controller

The current IS380 Device Controller has been modied to support both the IS380 and EC500p devices; it has been renamed

QwickCards.com Device Controller. Before installing the QwickCards.com Device Controller, ensure you have completed the following:

1. If you have the IS380 Device Controller installed, uninstall it before running the QwickCards.com Device Controller setup program.

2. Request an EC500p Client Certicate from Support. This is the same procedure you followed for the IS380. You have to have a Client

Certicate .pfx le matching your EC500p.

3. If you do not already have an IS380 Client Certicate .pfx le, request an IS380 Client Certicate from MagTek Support Services and have

it available during the QwickCards.com Device Controller setup.

Locate the QwickCards.com Device Controller setup software and execute it.

It is located on the CD in: \Disk1\SetUp.exe

4.1.1 Installing the Device Controller (continued)

While the Microsoft Visual C++ 2008 Redistributable library is being installed, the progress screen shown at the left is displayed until it has been installed.

The EC500p printer library requires the Microsoft Visual

C++ 2008 Redistributable library. You may be prompted

for this library if it is not already installed on the host

PC. Press INSTALL to download and install the Visual C++ Runtime Libraries.

This screen is used to indicate the location where

the QC Device Controller is to be installed. Leave

the defaults as is; press the NEXT button to continue.

This screen indicates the start of the QwickCards. com Device Controller installation process. Press the NEXT button to continue.

While the QwickCards.com Device Controller is being installed, the progress screen shown at the left is displayed until it has been installed.

The installer has all of the information it needs. Press the NEXT button to continue.

After the QwickCards.com Device Controller has competed installation, this completion screen is

shown. Press the CLOSE button.

4.1.2 Configuring the Device Controller

At this time the QwickCards.com Device Controller has been installed on the PC. There are 2 shortcuts added to the desktop:

• IS380 Device Controller

• EC500p Device Controller

Before you can run either Device Controller, you must congure the Client Certicate(s) for each of the devices. You need to have the “serialized” .pfx certicate le for each device before you can use them. In addition, you need to install your IS380 / EC500p device on

QwickCards.com before you send jobs to them.

Note: The QC Device Controller must be started from the desktop icons. Because it needs to be run as Administrator, the shortcut needs to be

modied so it starts the QC Device Controller as administrator. Right-click on the desktop icon, and check “Run this program as an administrator” on

the Compatibility tab, then press OK button.

4-2 EC500p Device Controller

4.2.1 Installing the Device Controller

Locate the EC500p Client Certicate associated with the serial number of the EC500p. Copy it into the folder where the QC Device Controller

was installed so it is ready to be used by the CerticateUtility program.

Run the CerticateUtility program and select the .pfx le and password. Ensure it was opened successfully.

When the EC500 Device Controller shortcut is used to start the QC Device Controller, it should detect the EC500p Device, get its Serial

Number and compare it to the EC500p Client Certicate that was previously set up with the CerticateUtility program, and establish a secure SSL connection to the QwickCards.com Job Server.

The QC Device Controller.exe.Cong le has a number of EC500p related parameters which might need to be changed:

<add key=”JobInterval” value=”10” /> --How often to check for jobs <add key=”EvolisName” value=”MagTek EC500p” /> --Name of the EC500p printer

<add key=”Path” value=”C:\MagTek\QC Device Controller\” /> --Where temp les are placed

4.2.2 Starting the Device Controller

After the CPDs have been added and activated on QwickCards.com, the individual Device Controllers may be started.

The EC500p Device Controller continually polls the QwickCards.com Jobs Server for jobs queued to it. The IS380 Device Controller waits for a card to be inserted and then queries the QwickCards.com Job Server to determine whether there is a job queued matching the card that was read in.

After the Device Controller(s) have been started, users can send Issue Card and RePIN Card transactions to the devices.

4.2.3 User Interface for the Device Controller

The EC500p User Interface is similar to the IS380 User Interface (which is documented in the IS380 Device Controller User Guide).

The following screenshots describe the various states presented by the program.

2. If the Job Server indicates there is a job pending for this EC500p, the Device Controller retrieves the job from the Job Server.

1. When the EC500p Device Controller begins, it gets the Serial Number from the printer and

compares it to the EC500p Client Certicate and establishes a secure SSL connection to the

QwickCards.com Job Server. It will periodically poll the QwickCards.com Job Server to see if there is a job queued for this EC500p.

4. After the job has been completely sent to the EC500p device, the Message display reects that

the job was completed successfully which indicates that the Device Controller has reported back to the Job Server that the card was successfully created. It then returns to the System Idle message as shown in point #1.

3. After the job has been received from the Job

Server (including the images congured to print on

the card), the Device Controller begins processing the job locally and directing it to the attached EC500p device.

6. If the EC500p Device Controller loses communication with the printer, the status LED

turns red and the Message indicates the possibility that the printer is unplugged or is not powered on.

5. Before an EC500p device can be used on the system, it must added to the system and activated. If this error is shown when the EC500p Device Controller is started, it indicates that it has not been added/activated. When that activity has been completed, restart the EC500p Device Controller program.

7. If the EC500p Device Controller detects that the

hopper is empty, the status LED turns red and the Message indicates an error reecting the fact that

the card hopper is empty.

4.2.4 Troubleshooting for the Device Controller

When the EC500 Device Controller enters into an error state (red LED) while processing a job, it reports back to the QwickCards.com Job

Server that the job was not processed successfully (the job will be sent to the Exception Queue) and it will not poll the QwickCards.com Job Server for jobs. The cause of the printer error (being off-line, out of cards, ribbon problem, …) must be corrected before new jobs are requested.

After correcting the error condition, press the Restart button to have the controller re-establish communication with the printer and begin polling for jobs. Re-submit the job from the QwickCard Job Server exception queue to the pending job queue and the printer will retrieve the next job from the QwickCards.com Job Server.

3 4

4-3 Double-sided Printing

If your device prints on only one side of the card and you want to print on both sides, you can obtain a double-sided printing upgrade by contacting MagTek Support Services. The kit comprises an activation key which must be inserted into the device. This operation is quick and easy to do.

Follow the procedure below:

Turn on your device. It must not be turned off or on standby.

Open the device access door.

Remove the device ribbon.

Insert the key as shown in the diagram.

1 2 3

Close the access door again. The 3 LEDs on the control panel start ashing one after the other for between 5 and 10 seconds. Activation has completed successfully when the 3 LEDs remain lit for several seconds then turn off.

Open the access door (1) and remove the activation key (2).

Ret the ribbon.

Close the top access door.

5-1 Routine device cleaning

5.1.1 Routine Device Cleaning Notes

The print head warranty is directly linked to routine cleaning of your device. If you do not carry out this cleaning at the required times, the print head warranty will cease to be valid.

Recommended cleaning cycle: whenever the ribbon is changed Mandatory cleaning cycle: when the cleaning warning is triggered Servicing accessory : adhesive cleaning card.

Your device is tted with a cleaning warning system which is triggered after a certain number of car ds have been inserted.

You should proceed with the routine cleaning of your device as soon as the warning is triggered. If you continue to run the device despite the warning and if the warning light remains lit, the print head warranty will be automatically voided owing to a failure to comply with your contractual maintenance obligations.

Device

Cleaning required after:

(warning light ashing)

Number of cards remaining before

warranty voided

(warning light steady)

Warranty invalid after:

(warning light steady)

ExpressCard 500p 1000 cards 200 cards 1200 cards

MAX

5.1.2 Routine Device Cleaning Details

Follow the procedure below to ensure you have carried out regular cleaning properly:

Repeatedly running the adhesive card through the device cleans the cleaning roller in order to maintain print quality and increases the service life of the print head.

•

Open the device access door.

•

Remove the ribbon as shown on the diagram.

•

Close the access door and check it has clicked shut.

•

Open the feeder of the device.

•

Using the lever, set the card thickness to the MAX position.

Remove any cards present in the feeder.

Double click the cleaning button on the control panel before inserting the cleaning card.

Remove the lm from the adhesive card 3 and insert the cleaning card into the feeder as shown, adhesive side up 4. Cleaning starts.

The used cleaning card is ejected automatically into the card output hopper.

Routine cleaning may also be carried out from the MagTek Print Driver by clicking on “Start cleaning”.

Before using your device, remember to reset the gauge to the desired card thickness.

1 2

5.1.3 Servicing the Print Head

Recommended cleaning cycle: whenever the ribbon is changed. Servicing accessory: special cotton bud impregnated with isopropyl alcohol.

However, to maintain the original print quality and to absorb surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during the routine cleaning) using the cotton buds supplied by MagTek.

You must also protect the print head and its components from any discharge of static electricity.

Unplug the device from its power supply before cleaning the print head.

Follow the cleaning cycles scrupulously.

Avoid any contact between the print head and any metal or sharp objects.

Avoid touching the print head directly with your ngers, as this could affect print quality or permanently damage the print head.

Follow the procedure below:

Take an MagTek cotton bud and press the middle of the tube until the end of the cotton bud is impregnated with alcohol.

Unplug the power supply cable, open the access door then nd the print head.

Gently rub the cotton bud from left to right along the print head for a few seconds.

Close the access door. Reconnect the device.

5. Wait for 2 minutes after cleaning before using your device.

5-2 Advanced Cleaning

For a more in-depth clean, we recommend carrying out an advanced clean every ve routine cleaning cycles.

MagTek provides a MagTek High Trust® maintenance kit consisting of 2 adhesive cards, 2 impregnated “T” shaped cards, a cleaning pen and a box of 60 wipes. The “T” shaped card is used to clean the card feed rollers and the magnetic encoder head. To ensure advanced cleaning is carried out properly, the procedure given below must be followed.

5.2.1 Device Cleaning

Recommended cleaning cycle: every 5 routine cleaning cycles.

Servicing accessory : impregnated “T” shaped card and adhesive card

Follow the procedure below:

Open the device access door.

Remove the ribbon as shown on the diagram.

Close the access door and check it has clicked shut.

Open the card feeder on the device.

1 32 4

MAX

5. Using the lever, set the card thickness to the MAX position.

6. Remove any cards present in the feeder.

7. Double click the cleaning button on the control panel before inserting the cleaning card.

8. Take the “T” shaped cleaning card and insert it in the feeder as shown. Cleaning starts.

9. Remove the “T” shaped card, then remove the lm from the adhesive cleaning card and insert the cleaning card into the feeder as shown,

adhesive side up. Cleaning starts.

10 .The used adhesive card is ejected automatically into the card output hopper.

Routine cleaning may also be carried out from the Print Driver by clicking on “Start cleaning”.

Warning, the T shaped card must be used immediately after the package is opened.

11. Wait for 2 minutes after cleaning before using your device. Before using your device, remember to reset the gauge to the desired card thickness.

9 10

5.2.2 Servicing the Print Head

Recommended cleaning cycle: every 5 routine cleaning cycles. Servicing accessory : cleaning pen

Unplug the device from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects.

Avoid touching the print head directly with your ngers, as this could affect print quality or permanently damage the print head.

The cleaning pen can be used up to 8 times for cleaning the print head.

Follow the procedure below:

Remove the access door from the cleaning pen.

Unplug the power supply cable, open the access door then nd the print head.

Gently rub the pen from left to right along the print head for a few seconds.

Close the access door. Reconnect the device.

5. Wait for 2 minutes after cleaning before using your device.

1 32 4

5.2.3 Servicing the Dust Filter

The dust lter is located above the print head fan. This lter can become fouled up over time and it is recommended to clean it once a year or every 10,000 cards depending on your working environment.

Open the device access door. Locate the dust lter.

Remove the lter by pulling it upwards and slide it out to release it completely.

After the lter is removed from its slot, obtain a cleaning wipe supplied by MagTek.

Clean the lter by rubbing the wipe on either side of it.

Re-install the dust lter by inserting it in its slot (notch towards you) and lower it until you feel a click indicating it is correctly positioned.

Close the access door.

Help

This section gives a number of suggestions for pinpointing problems that may arise when using your device. If you do not manage to solve your problem, this section also explains how to contact MagTek Support Services.

6-1 Warnings and Troubleshooting

Although the MagTek device was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.

See section 1 - Description of the device and its functions for further details about the control panel.

OFF

STEADY LIGHT

FLASHING

Pushbutton

Cards and ribbon

Cleaning

Device

Wi-Fi (option)

•

The device is ready to receive data.

•

No ribbon in the device.

•

End of ribbon.

•

The ribbon is not correctly

tted.

•

The ribbon is torn.

•

The ribbon is not recognized.

Check the condition of the ribbon in the device. If you have a print job in progress, this restarts with a new car d.

•

The device is receiving data.

•

No cards in the card feeder.

Put cards back into the feeder - the process starts again.

•

Card loading error.

Check cards have been loaded. For any other problem contact MagTek.

Device READY

RIBBON

PROCESSING

CARDS

•

The device access door is open.

Close the access door again. The device starts up.

Device Access Door Open

•

Card jammed in the device.

•

Mechanical component fault.

Open the access door and hold down the push button in order to eject the jammed card. For more details, refer to section 4-3b. If the problem persists, contact MagTek Support Services for assistance.

MECHANICAL ERROR

•

The device requires advanced cleaning.

See section 3 - Maintenance

ADVANCED CLEANING

•

The device must be cleaned.

See section 3 - Maintenance

ROUTINE CLEANING (after 1,000 cards have been inserted)

•

The device must be cleaned to avoid the risk of the

warranty being voided.

See section 3 - Maintenance

CLEANING (after 1,200 cards have been inserted)

•

The cooling system has been activated.

The device pauses for a few seconds and restarts af ter it has returned to its normal operating temperature.

•

The device is updating its Firmware.

The device restarts following the update.

COOLING MODE

WAITING FOR A CARD TO BE INSERTED OR REMOVED

FIRMWARE UPDATE

•

The device is waiting for a card to be inserted or

removed.

Insert a card or remove the card from the manual feeder (see section 1 Getting started)

•

The wireless (Wi-Fi) connection has been

enabled.

You can start printing.

Wi-Fi IS ON (option)

6-2 Troubleshooting Help

In this section, you will nd all the information you need to carry out a few simple checks that you may be asked to run by MagTek Support Services to help

you as effectively as possible.

6.2.1 Printing a Technical Test Card

The technical test card must be printed when you receive your device to ensure your device is operating correctly. This card shows various items of technical

information concerning the device (serial number, rmware, cleaning operations, print head, etc.). You may be asked for these by Support Services.

•

Wait for any current print jobs to nish.

•

Check that there is a ribbon and card stock in the device.

•

Press the pushbutton for four to ve seconds until it turns off.

•

Press and hold down the pushbutton again.

•

The power button light comes on.

•

Release the pushbutton after the light ashes.

•

The test card is printed (in color if a color ribbon is tted in the device, or monochrome if the ribbon is monochrome, and on both sides if

the double-sided printing function has been enabled).

•

The printed card is ejected into the card output hopper.

Printing the technical test card can also be launched from the MagTek Print Driver.

6.2.2 Printing a Graphic Test Card

The graphic test card is used to check the print quality in color or monochrome, the offsets and whether the ribbon is synchronized correctly.

To print the graphic test card, check rst of all that a ribbon and a card are present in the device.

Go to MagTek Print Driver, select System information and click on the Test cards tab. Then click the Graphic test card button. The card is printed and the printed card is ejected into the card output hopper.

Printing the graphic test card can only be launched from the MagTek Print Driver.

6.2.3 Identifying Installed Software Versions

You can identify directly the system versions installed (print driver, set, etc.).

•

In the MagTek Print Driver, double click the name of the device to display its Properties.

6-3 Troubleshooting

Do not attempt to use tools or other items to repair your device in the event of problems, in case major damage is caused.

6.3.1 Printing Problems

Nothing prints

• Check the print driver

• Check that there is a print driver for your device in the Windows conguration.

• Check that the device is selected as the default device.

• Check the device’s power supply

• Check that the power cable is correctly connected to the device and to a working electrical socket.

• Check that the device is on and that the pushbutton is lit.

• Make sure you are using the power supply unit supplied with the device.

• Check the USB cable

• Check that the USB cable is connecting the device to your computer.

• Check the ribbon

• Check that the ribbon is tted correctly and that the access door is closed.

• Check the cards

• Check that there are cards in the card feeder.

• Check that no cards are jammed in the device.

• Print a test card

• See elsewhere in this section for the procedure to be followed

• Blank card ejected

• Check the ribbon

• Check that the ribbon is not nished or damaged. Replace it or re-install it if necessary.

• The print head may be damaged

• Print a test card.

• If the test card does not print, contact MagTek Support Services for technical support or visit the website at www.MagTek.com.

Poor print quality

Small blemishes on the card

• The card surface may be dirty.

• Check that your cards are perfectly clean.

• Use new cards.

• Cleaning roller or print head clogged.

• Run a cleaning cycle.

Horizontal white lines

• The ribbon is not correctly tted.

• Check that there are no wrinkles on the ribbon surface.

• Print head dirty or damaged.

• Clean or replace the print head.

Blurred image

• The ribbon is not correctly tted.

• Check that the ribbon is correctly positioned in the device.

• Poor ribbon synchronization.

• Open and close the device access door to synchronize the ribbon.

• Dirty device or cleaning roller.

• Clean the device.

• Use of incompatible cards.

• Check that the cards used match the specications.

We recommend that you obtain your cards from MagTek. Use of cards obtained elsewhere is liable to adversely

affect print quality and/or damage the print head.

Partial or incorrect printing

Check the print settings

• Check that no area of the card design to be printed is outside the print margins.

• Check the document orientation (portrait or landscape) in the MagTek Print Driver conguration.

Check the interface cable

• If irregular characters are printed, check that you are in fact using the USB cable supplied with your device.

• Check the connection between the computer and the device.

• Try using another cable of the same type.

Check that the device is clean

• Clean the device, especially the cleaning roller.

• See the maintenance section.

Check that the cards are clean

• Store your cards protected from dust.

Check the ribbon

• Check that the ribbon is tted correctly.

• Check that the ribbon spools freely.

Check the print head

• Should horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged.

• See the section on maintenance and troubleshooting.

If the problems persist, contact MagTek Support Services or visit the website at www.MagTek.com.

6.3.2 Freeing Jammed Cards

Control panel displays:

Do not turn off your device as this cancels pending print jobs in the device’s memory.

Remove the card as follows:

•

Open the device access door and remove the ribbon.

•

Press the pushbutton to turn the card transport rollers. If the card is still stuck inside the device, slide it manually towards the device

output. If there is more than one card, always push the top one rst.

•

Replace the ribbon, then close the device access door.

To prevent card jams:

•

Check that the card thickness gauge is correctly adjusted.

•

Check that the thickness of the cards used matches the specications set out in Appendix A “Technical specications” in this manual.

•

Check that the cards are at. Keep them in a horizontal position.

•

Check that the cards are not stuck together. Shufe the cards before loading them.

•

Card jammed in the device. Print jobs are interrupted.

Mechanical Error

6.3.3 Replacing the Print Head

The print head is a sensitive component of your equipment. It determines the print quality, and regular servicing along with an immediate environment free from dust or other particles ensure a lengthy useful life. Nonetheless, the print head may sometimes need to be replaced. The EC500ps unique design enables users to undertake such replacement with no tools needed, simply by following the instructions very carefully.

Before doing anything else, please contact MagTek Support Services in order to check the advisability of replacing the print head. MagTek will supply a new print head if need be.

To exchange the print head, please proceed as follows:

Before changing the print head, please unplug the power cable.

Step 1 - Removing the defective print head

Open the device access door.

Locate the print head.

Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.

Tilt the head carefully downwards and disconnect the connector linked to the cable without using force on the mechanism.

Step 2 - Installing the new print head

Note the code shown on the white label stuck on the print head. You will be asked for this code in Step 3.

Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs of the fork in their slots. Then lower it by pressing on the two forks, a click will be heard.

Connect the cable into its socket, making sure it is the right way round. Do not use any force, as this part is relatively fragile. Press down on each side of the connector to ensure a good connection is made.

The head is back in position.

Close the access door. The print head is now tted.

Step 3 - Configuring the new print head

Power up the device and check that it is properly connected to a computer on which the device’s MagTek Print Driver is installed.

In Maintenance of MagTek Print Driver, click on the Change print head tab.

Enter the PKN number of the print head kit in Enter PKN no., the number you noted down in step 2. Then click Conrm.

If the print head kit number is not entered correctly, device malfunctions may occur and the warranty may be voided.

Step 4 - Cleaning the device

On your device’s control panel, the “CLEANING” light is lit:

Cleaning is absolutely necessary after c hanging the print head. No print jobs can be run until the cleaning operation has nished.

Refer to section 3 – Maintenance to carry out cleaning.

After cleaning has been carried out, your device is ready to customize your cards.

4. Wait for 2 minutes after cleaning before using your device.

CLEANING

6.3.4 Updating Firmware (Windows)

Updating the rmware is a simple operation but one which, if not properly completed, can result in your device breaking down.

Before any update, please contact MagTek Support Services who will be able to guide you on the advisability or otherwise of carrying out an upgrade. In

general, such updates are only required in the event of problem or malfunction that has been clearly identied by MagTek Support Services.

Updates can be downloaded from the website at www.MagTek.com:

1. Go to the Support & Drivers menu, then select your device model and click on the Print drivers and Firmware link.

2. Then click on the le for the corresponding Firmware.

3. Accept the download then save the le in a directory on your hard drive. The rmware is stored compressed as a zip le, which you will need to extract.

4. Then double-click on the le in the directory in order to run the rmware installation program.

5. When requested by the program, follow the instructions in order to select the device and start the operation. The rmware download is in progress.

6. After about thirty seconds, the rmware has transferred to the device and the operation is complete.

7. If the device is not showing a ‘READY’ status, this means that the update has not been carried out correctly or, possibly, that the device is not working properly. Check the connection cables and run a new update.

The update is complete, and your equipment is ready to customize your cards.

Never interrupt the transfer between computer and device during the download phase (powering off the device or computer, unplugging a cable). This would result in a complete inability to restart the device. Should such an incident occur, please contact MagTek Support Services, who will replace your device’s processing board.

The update of the rmware can be carried out from the MagTek Print Driver.

6.3.5 Updating the Print Driver

Updating the print driver is a task that is required in order to x malfunctions or gain the benet of new options.

Before any update, please contact MagTek Support Services who will be able to guide you on the advisability or other wise of carrying out an upgrade.

Updates can be downloaded from the website at www.MagTek.com:

1. Go to the Support & Drivers menu, then select your device model and click on the Print drivers and Firmware link.

2. Then click on the le for the corresponding print driver.

3. Accept the download then save the le in a directory on your hard drive. The rmware is stored compressed as a zip le, which you will need to extract.

4. Then double-click on the setup.exe le that you have just downloaded in order to run the installation program.

For more details about the procedure, please see the Installing the print driver section.

6-4 Technical support

If you are having difculties in conguring and using your device, read this manual carefully.

If you do not manage to solve your problem, you can obtain further information and help from MagTek Support Services.

6.4.1 MagTek Support

For any unresolved technical problem, contact MagTek Support Services. When calling, please be close to your computer and ready to provide the following information:

•

Your device model and serial number

•

The conguration and operating system that you are using

•

A description of the incident that has occurred

•

A description of the steps that you have taken to resolve the problem.

In addition, to enable you to nd answers to your questions 24/7, the www.MagTek.com website includes a number of aspects related to day-to-day use of your

device.

6.4.2 Finding Information on www.MagTek.com

If you need additional technical help, you will nd a great deal of information on using and troubleshooting MagTek devices under the Drivers and Support

section on the MagTek website at www.MagTek.com.

This section offers downloads of the latest versions of rmware, print drivers and user manuals, videos about using and maintaining MagTek devices, and an

FAQ* section giving answers to the most frequently asked questions.

FAQ: Frequently Asked Questions

Appendix A

A-1 Technical specications

This section presents your device’s technical printing properties.

General technical features

• Single side or double sided print module, edge-to-edge printing

• Color sublimation and monochrome thermal transfer

• 300 dpi print head (11.8 dots/mm)

• 16 million colors

• 16MB RAM

Printing speed

Full card print

• YMCKO 190 cards/hour

• YMCKO-K 140 cards/hour

• Monochrome 600 cards/hour

Maximum speed (under special conditions)

• Color up to 210 cards/hour (single side)

• Monochrome up to 850 cards per hour (single side)

Card management and technical data

• Automatic or manual feeder

• Feeder capacity: 100 cards (0.76 mm – 30 mil)

• Card output hopper capacity: 100 cards (0.76 mm – 30 mil)

• Card rejection bin: 30 cards (0.76 mm – 30 mil)

• Card thickness: 0.25 to 1.25 mm (10 to 50 mil), adjustment using the gauge (0.25 mm/10 mil for monochrome printing only)

• Card types: PVC and composite PVC cards, PET, recycled PET cards, ABS

and special clear overlaid cards

• Card format: ISO CR80 - ISO 7810 (53,98 mm x 85,60 mm)

Under specic conditions

Ribbons

To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your device, use High Trust® ribbons.

• Automatic identication and setting

• Ribbon inserted in a cassette to make handling easier

• Graphic notication of the ribbon level (almost nished, nished)

• Integrated ribbon saving for monochrome printing

• Ribbons:

• YMCKO: 300 prints/roll

YMCKO-K: 200 prints/roll

• 1/2 YMCKO: 400 prints/roll

• KO: 600 prints/roll

• Monochrome ribbons: 1000 prints/roll

• Hologram ribbon: 400 prints/roll

1 Under specic conditions

Ports/connectivity

• USB 1.1 (compatible 3.0)

• Optional 802.11b/g wireless connection

Display

• LEDs

• Graphic device notications

• Feeder empty

• Cleaning alerts

• Ribbon nearly nished/nished warning

• Etc.

1 Dependant on your version of Windows

Software

• Supplied with MagTek Premium Suite® for Windows:

• Device driver

• MagTek Print Driver for the administration, management and conguration of the device

• MagTek Device Manager for two-way graphic notication

• Compatible with Windows

(from XP SP3)

• Supplied with cardPresso XXS

• Supplied with Mac OS X device driver (from 10.5)

• Linux platform on request

• SDK available on request

1 Requires .net 4.0 client prole version

2 For older versions of Windows, you can only use the device via a device driver.

Dimensions and weight

• Dimensions (H x W x L): 247 x 205 x 381 mm

• Weight: 4.02 kg

Acoustics (tested in accordance with ISO 7779)

• Sound pressure in assistant positions

LpAm

(color mode YMCKO)

• In operation: 48 dB (A)

• Standby mode: background noise level

Security

• Place for Kensington® lock

• Data encryption for magnetic encoding

Eco-design and certications

• Standby mode and reduced power consumption

• Device meets the Energy Related Products Directive, ErP, 2009/125/EC

Contents of the packaging

• Device

• CD-ROM with device driver, user manuals, cardPresso XXS

• Cleaning equipment

• USB cable

• Card rejection bin

• Power supply unit

• Power supply lead (differs according to region)

Options & accessories

• Colors available: Fire red

• Double-sided printing upgrade kit

• Encoding options

• Can be combined, tted on site using additional modules

• Magnetic stripe encoder

• Chip contact station

• Smartcard encoder

• Contactless card encoder

• Others on request

Certications and declaration of conformity

• CE, FCC, IEC, VCCI, CCC, KC

• ErP 2009/125/CE, RoHS

• 13.56 MHz, PLL/ASK/semi-duplex operation

Power supply

• Power supply module: 100-240 Volts AC, 50-60 Hz, 1.7A

• Device: 24 Volts DC, 2.7 A

Environment

• Min/max operating temperature: 15° / 30 °C (59° / 86 °F)

• Humidity: 20% to 65% without condensation

• Min/max storage temperature: –5° / +70 °C (23° / 158 °F)

• Storage humidity: 20% to 70% without condensation

• Ventilation in operation: open air

Appendix B

B-1 Encoding options

Some models of MagTek devices are equipped with encoding systems which are used to customize magnetic stripes, and contact and contactless smartcards.

B.1.1 - MAGNETIC STRIPE ENCODING

A device tted with a magnetic encoder works in exactly the same way as a basic card device. The MagTek encoder encodes the magnetic stripes

in a single pass then runs a data check.

Although able to be congured as high coercivity (HiCo) or low coercivity (LoCo) by a simple click in MagTek Print Driver, MagTek magnetic

encoders come factory set for high coercivity (HiCo).

Location of the magnetic encoder

The magnetic encoder is a module installed either in the factory or on site by a MagTek Authorized Service Provider. The read and write head is located under the path taken by the cards and before the print head. The encoding sequence for a card is always carried out before the printing.

Use only magnetic stripe cards that comply with ISO 7810 and ISO 7811 standards. The magnetic stripe must be molded into the card to work properly. Never use cards with a glued-on magnetic stripe.

Card positioning

Magnetic stripe cards must be placed in the card feeder so that the magnetic stripe is facing downward as shown below:

Open the device card feeder as shown.

Insert a maximum of 50 cards of thickness 0.76 mm. Hold the cards as shown in the diagram (magnetic stripe downwards).

Close the feeder.

1 32

Configuring the MagTek Print Driver

When rst installing the MagTek Print Driver, the magnetic encoder functions need to be congured. The magnetic encoder functions may be

accessed from the MagTek Print Driver Properties by right-clicking the name of the device.

Magnetic Encoder dialogue box

The Magnetic Encoding dialogue box is opened by clicking Encoding followed by Magnetic.

Congure stripes allows you to select the desired format for each stripe. See the table in

this Appendix for information regarding ISO 7811 standards.

Coercivity sets the magnetic encoding to high (HiCo) or low (LoCo) coercivity. A magnetic

stripe that is encoded with high coercivity is more resistant to external disturbance than a magnetic stripe encoded using low coercivity.

Encoding via an application is used to encode magnetic stripe cards from applications

under Windows (such as Word for example). A text eld enclosed within “|” and “|” characters (or some other character which the user can dene) will be interpreted as an

encoding command by print driver.

Selecting Maintenance then Dialog with the magnetic encoder, Magnetic encoding allows one or more magnetic stripes to be directly encoded from this window simply by selecting them and entering the data to be encoded. Click on the Encode stripe(s) button to run the encoding cycle.

Cleaning the magnetic encoder

The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards. Cleaning of the magnetic encoder is carried out when the device runs an advanced cleaning sequence with impregnated cards (see the “Maintenance” section of this manual for further information). Repeatedly running the cleaning card through the device cleans the card feed rollers, the cleaning rollers, the print head and the magnetic encoder read-write head.

If, in between two routine device cleaning runs (every 1000 cards inserted), the read-write process fails with more than one card, it is recommended to run an advanced device cleaning sequence manually (please see the “Maintenance” section of this manual for the procedure to follow).

ISO 7811 magnetic encoding standards

Dots per inch

Except for the “?” character

Including the Start, Stop and LRC characters These characters are automatically handled by the magnetic encoder

Stripe number Separator Density Character set Number of characters

Stripe 1 ^ 210 ppp

Alphanumeric

(ASCII 32-95)

Stripe 1 = 75 ppp

Numeric

(ASCII 48-62)

Stripe 1 = 210 ppp

Numeric

(ASCII 48-62)

107

B.1.2 - Contact Smartcard Encoding

A device tted with a smartcard contact station works in exactly the same way as a basic card device. The MagTek smartcard contact station is used to program chips to ISO 7816-2 standards.

Contact station location

The contact station is a module installed either in the factory or on site by a MagTek Authorized Service Provider. It is located over the path taken by the cards and after the print head. To contact the smartcard, the contact station descends mechanically against the smartcard. The programming sequence for a chip is always carried out before the card is printed.

Use only smartcards compliant with the ISO 7816-2 standard. Never print over the chip.

Card positioning

Smartcards must be placed in the card feeder so that the chip contact is facing upwards as shown below:

Open the device card feeder as shown.

Insert a maximum of 50 cards of thickness 0.76 mm (smartcard contact upwards). Ensure the cards are positioned as illustrated in the

diagram.

Close the card feeder.

1 2 3

Contact station interface

Devices tted only with a smartcard contact station (without integrated encoder) are tted with a female DB-9 connector which is found on the back of a device. This

connector, directly connected to the contact station inside the device, is also connected to an external coupler to program the chip.

A sequence of commands must be sent via the device’s interface to insert a card into the device then position it under the station and establish contact.

DB-9 connector pins Smartcard contact points

1 C1 (V c.c.)

2 C2 (reset)

3 C3 (clock)

4 C4 (reserved)

5 C5 (ground)

6 C6 (Vpp)

7 C7 (I/O)

8 C8 (reserved)

9 Card present signal

The command sequence is as follows:

Sending the SIS sequence:

l A card is moved from the feeder to the contact station, and stops underneath it.

l The contact station is pushed downwards to make contact with the card.

l The device connects the contact station to the DB-9 connector.

l The chip can be programmed via the external coupler.

B.1.3 Contactless Smartcard Encoding

MagTek devices may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and a built-in antenna.

A module such as this must be installed by a specialist. The MagTek product catalog includes devices equipped with a built-in encoder for contactless chips.

This encoder connects to the PC via a USB interface.

There is a very wide variety of contactless smartcards, and each card has specic technical properties associated with an equally specic type

of encoder.

Location of the antenna (or the encoder including an antenna)

By means of a specic command, the card is positioned close to the antenna such that the card lies within its radio range.

Reading data from or writing data to the card can then start. The programming sequence for a chip is always carried out before the card is printed.

Card positioning

There is in theory no restriction on card positioning when programming in contactless mode.

However, the miniaturization of components is bringing about the emergence of cards tted with mini-antennae.

If this is the case, please see your card supplier for further information about where such mini-antennae are located within the card, so as to position the card as close as possible to the encoder’s antenna. Doing so will ensure optimum encoding of the cards.

Computer connection

If your encoder is supplied with an USB interface, it will either be connected to the device’s internal USB Hub, or equipped with a USB cable to connect to your computer directly.

In the rst case, your device’s USB cable is used to drive rstly the device and secondly the encoder from the computer.

If your encoder is supplied with an RS-232 interface, it needs to be connected to the computer via a serial cable. This cable plugs into the device’s female DB-9 socket, and into a COM port on the computer.

A sequence of commands must be sent via the device’s interface to insert a card in the device then position it close to the antenna to establish radio communication between the card and the encoder.

The command sequence is as follows: Sending the SIC sequence:

l A card is moved from the feeder towards the antenna and is positioned nearby.

l The chip is programmed via the computer’s serial (or USB) interface connecting the built-in encoder and the computer.

DB-9 connector pins RS-232 signals (serial)

1 Not used

2 RxD

3 TxD

4 Not used

5 GND

6 Not used

7 RTS

8 CTS

9 Not used

Magtek ExpressCard 500p Installation And Operation Manual

Specifications and Main Features

Frequently Asked Questions

User Manual