MagTek EC2000 99875600 User Manual
ExpressCard 2000
Instant Issuance Card Personalization System
User Installation and Operation Manual
April 2014
Manual Part Number:
99875600-3.01
REGISTERED TO ISO 9001:2008
MagTek I 1710 Apollo Court I Seal Beach, CA 90740 I Phone: (562) 546-6400 I Technical Support: (888) 624-8350
www.magtek.com
Copyright © 2006 - 2014 MagTek, Inc.
Rev Number
Date
Notes
1.01
Jun 18, 2013
Initial Release
2.01
Aug 2013
Additional / updated photos, video links, updated tech content
3.01
Apr 10, 2014
Document Client Certificate Option; update sequence for card
path cleaning; miscellaneous clarity improvements
Some material Copyright © 2012 Evolis, Inc.
Printed in the United States of America
Information in this publication is subject to change without notice and may contain technical inaccuracies
or graphical discrepancies. Changes or improvements made to this product will be updated in the next
publication release. No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written permission of MagTek, Inc.
MagTek® is a registered trademark of MagTek, Inc.
ExpressCard 2000 is a trademark of MagTek, Inc.
MagnePrint® is a registered trademark of MagTek, Inc.
Microsoft® and Windows® are registered trademarks of Microsoft Corporation.
TiltWatch® is a registered trademark of ShockWatch, Inc.
All other system names and product names are the property of their respective owners.
Table 1.1 - Revisions
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SAFETY
This product has been evaluated by multiple safety certification agencies, including
Underwriters Laboratories (UL) and the United States Federal Communications
Commission (FCC Class A and Class B), and is designed to protect both the user and the
device. This document is written specifically to work in conjunction with these safety and
integrity features to protect the user and the device. It is very important to follow all steps
in the product documentation carefully, in the order in which they are described, and at
the recommended times. Failure to do so could result in personal injury, and / or cause
damage to the device, and / or void the product warranty.
SAFETY REQUIREMENTS
Caution: Never do any of the following:
DO NOT use a ground adapter plug to connect equipment to a power socket-outlet that lacks a ground
connection terminal.
DO NOT attempt any maintenance function that is not specifically described in this manual or in
other ExpressCard 2000 instructional documents published by MagTek.
DO NOT remove any of the covers or guards that are fastened with screws. There are no user-
serviceable areas within these covers.
DO NOT override or “cheat” electrical or mechanical interlock devices.
DO NOT use EC2000 supplies or cleaning materials for other than their intended purposes.
DO NOT operate the equipment if you or anyone else have noticed unusual noises or odors.
Consider the following before operating the ExpressCard 2000:
Connect the EC2000 to a properly grounded AC power socket-outlet. If in doubt, have the socket-
outlet checked by a qualified electrician. Improper connection of the device’s grounding conductor
creates a risk of electric shock.
Place the EC2000 on a solid surface that can safely support the device’s weight plus the weight of a
person leaning against it (such as a service technician).
Be careful when moving or relocating the device. Use proper lifting techniques.
Use materials and supplies specifically designed for MagTek devices. Using unsuitable materials
may result in poor performance, and in some cases may be hazardous.
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1 - Table of Contents
1 Table of Contents
Safety ................................................................................................................................................... 3
Safety Requirements ..................................................................................................................... 3
1 Table of Contents ........................................................................................................................ 4
2 Introduction ................................................................................................................................. 8
2.1 Introduction to EC2000 Features ..................................................................................... 8
2.2 Introduction to EC2000 Components .............................................................................. 9
3 Planning and Preparation ....................................................................................................... 12
3.1 Physical Installation Planning ......................................................................................... 12
3.2 Network Planning.............................................................................................................. 13
3.3 Configuration Planning .................................................................................................... 15
3.4 Disposal Planning ............................................................................................................. 16
4 Receiving, Unpacking, and Packing ....................................................................................... 17
4.1 How to Receive the EC2000 ........................................................................................... 17
4.2 How to Unpack the EC2000 ............................................................................................ 17
4.3 How to Pack the EC2000 ................................................................................................. 21
4.4 How to Ship the EC2000 .................................................................................................. 22
5 Installation ................................................................................................................................. 23
5.1 Installation Checklist ........................................................................................................ 23
6 Operation ................................................................................................................................... 27
6.1 Finding the Serial Number ............................................................................................... 27
6.2 Powering On, Shutting Down, and Restarting .............................................................. 27
6.3 The Touchscreen ............................................................................................................... 28
6.3.1 About the Touchscreen ............................................................................................. 28
6.3.2 About the Status Page .............................................................................................. 28
6.3.3 About the Help Page ................................................................................................. 29
6.3.4 How to Use the Help Page........................................................................................ 29
6.4 Error Messages .................................................................................................................. 29
6.4.1 About Error Messages ............................................................................................... 29
6.4.2 How to Clear Error Messages .................................................................................. 30
6.5 Top Access Door Security ................................................................................................ 30
6.5.1 About the Top Access Door ...................................................................................... 30
6.5.2 How to Use the Keys to Unlock the Top Access Door .......................................... 30
6.5.3 How to Use the Touchscreen to Unlock the Top Access Door ............................ 34
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6.6 About Passwords and Asterisks ..................................................................................... 34
6.7 Card Stock .......................................................................................................................... 35
6.7.1 About Card Stock ....................................................................................................... 35
6.7.2 How to Load / Remove Card Stock ........................................................................ 36
6.8 Image Printer ..................................................................................................................... 40
6.8.1 About the Image Printer ........................................................................................... 40
6.8.2 How to Install / Remove the Image Printer Ribbon............................................. 40
6.8.3 About Selecting and Synchronizing the Image Printer Ribbon .......................... 43
6.8.4 How to Select and Synchronize the Image Printer Ribbon ................................. 43
6.9 Foil Tipper ........................................................................................................................... 45
6.9.1 About the Foil Tipper ................................................................................................. 45
6.9.2 How to Install / Remove the Tipper Foil Roll ........................................................ 45
6.10 Indent Printer ................................................................................................................. 47
6.10.1 About the Indent Printer ....................................................................................... 47
6.10.2 How to Install / Remove the Indent Ribbon Cartridge .................................... 47
6.11 Processing Cards ........................................................................................................... 48
6.11.1 How to Create Sample Cards ............................................................................... 48
6.11.2 About Card Personalization Software ................................................................ 48
6.11.3 About Transactions ............................................................................................... 49
6.11.4 About the Transaction Queue .............................................................................. 49
6.11.5 How to Process Transactions In the Transaction Queue ................................. 49
6.11.6 About the Card Path / Sequence of Processes ................................................ 50
6.11.7 About the Card Output Bin ................................................................................... 50
6.11.8 About the Card Rejection Bin .............................................................................. 50
6.11.9 About the Manual Feed Slot ................................................................................ 50
7 Maintenance .............................................................................................................................. 52
7.1 Cleaning .............................................................................................................................. 52
7.1.1 IMPORTANT: Warranty Coverage ............................................................................ 52
7.1.2 About Cleaning .......................................................................................................... 52
7.1.3 About Cleaning the Card Cleaning Roller .............................................................. 53
7.1.4 How to Clean the Card Cleaning Roller .................................................................. 53
7.1.5 About Cleaning the Card Path ................................................................................. 53
7.1.6 How to Clean the Card Path..................................................................................... 54
7.1.7 About Cleaning the Image Print Head ................................................................... 55
7.1.8 How to Clean the Image Print Head ....................................................................... 55
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7.2 Replacing the Card Cleaning Roller ............................................................................... 56
7.2.1 About Replacing the Card Cleaning Roller ............................................................ 56
7.2.2 How to Replace the Card Cleaning Rollers............................................................ 56
7.3 Replacing the Image Print Head .................................................................................... 57
7.3.1 About Replacing the Image Print Head ................................................................. 57
7.3.2 How to Replace the Image Print Head ................................................................... 57
7.4 Re-Aligning Embossed and Printed Characters ........................................................... 58
7.4.1 About Re-Aligning Embossed and Printed Characters ........................................ 59
7.4.2 How to Align Embossed and Printed Characters.................................................. 60
8 Configuration ............................................................................................................................. 63
8.1 Network (TCP/IP) Configuration ..................................................................................... 63
8.1.1 About TCP/IP Settings .............................................................................................. 63
8.1.2 How to Configure TCP/IP Settings .......................................................................... 63
8.2 Authorizing the Device ..................................................................................................... 64
8.2.1 About Authorization .................................................................................................. 64
8.2.2 How to Manually Re-Authorize the Device ............................................................ 65
8.3 Client Certificate Option ................................................................................................... 65
8.4 Passwords .......................................................................................................................... 65
8.4.1 About Passwords ....................................................................................................... 65
8.4.2 How to Change / Reset Passwords ........................................................................ 66
8.5 Changing Computer Name .............................................................................................. 66
8.6 Card Processing Setup ..................................................................................................... 66
8.6.1 About Card Processing ............................................................................................. 66
8.6.2 How to Set Up LAN-based Processing .................................................................... 67
8.6.3 How to Set Up Internet-based Processing ............................................................. 67
8.7 How to Enable / Disable Touchscreen Unlock.............................................................. 68
8.8 About Configuration Options ........................................................................................... 68
8.9 How to Modify Configuration Options ............................................................................ 68
8.9.1 About the QueueDisplay Configuration Option ..................................................... 68
9 Troubleshooting ........................................................................................................................ 69
9.1 First Steps .......................................................................................................................... 69
9.2 Troubleshooting “Offline” Status .................................................................................... 69
9.3 Troubleshooting Not Responding to Incoming Transactions ..................................... 70
9.4 Troubleshooting Communication Problems ................................................................. 70
9.5 Troubleshooting Card Exit Problems .............................................................................. 70
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9.6 Troubleshooting Card Feed Problems ........................................................................... 70
9.7 Troubleshooting Print Quality Problems........................................................................ 71
9.8 Troubleshooting Color Problems .................................................................................... 71
9.9 Troubleshooting Picture Alignment Problems ............................................................. 71
9.10 Troubleshooting Magstripe Encoding Problems ...................................................... 71
9.11 Troubleshooting Image Printer Ribbon Breaking ..................................................... 71
9.12 Troubleshooting Tipping ............................................................................................... 72
9.13 Troubleshooting Ribbon Continuously Feeding ........................................................ 72
9.14 Common Error Messages ............................................................................................. 72
9.15 How to Remove Stuck Cards ....................................................................................... 76
Appendix A Supplies................................................................................................................... 78
Appendix B Technical Specifications ....................................................................................... 80
Appendix C Software Updates .................................................................................................. 83
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2 - Introduction
2 Introduction
This section introduces ExpressCard 2000’s features and components. See this YouTube video for a
demonstration of features.
2.1 Introduction to EC2000 Features
Increase card activation and usage while enhancing cardholder satisfaction and security with ExpressCard
2000 (EC2000). EC2000 can securely, fully personalize any CR80-sized credit, debit, ATM, gift, loyalty,
or membership card in as little as 90 seconds. Personalization includes embossing, indent printing, foil
tipping, and full-color image printing, all in one compact card personalization device (CPD). Now you
can inspire loyalty and increase card usage with cards that feature photos of family, friends, pets, and
holidays. ExpressCard 2000 provides the custom personalization you need to distinguish yourself from
your competitors.
ExpressCard 2000 is supported by QwickCards.com and a wide range of third-party software solutions,
creating a complete, secure instant issuance system for distributed locations that can be maintained and
controlled centrally. With the feature-rich solution offered by EC2000, financial institutions will be able
to meet current market needs and also support new card issuance trends, including smart cards,
contactless cards, flat cards, and photo cards.
EC2000 uses the security of MagTek’s advanced MagneSafe™ Security Architecture, and MagnePrint®
card authentication technology for magstripe reading/encoding. It can be configured for point-to-point
authentication to ensure that card creation requests only come from authorized workstations.
ExpressCard 2000’s physical and logical security features exceed compliance requirements for instant
issuance published by Visa® and MasterCard®.
EC2000’s MagnePrint Reference Capture Module captures and registers each card’s unique MagnePrint®
signature as it is issued. This registered signature can then be used to protect legitimate cardholders by
validating that the card being used at an ATM, teller window, home banking, or POS location is
authentic, not a counterfeit copy.
EC2000 gives your customers the freedom to express themselves.
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2 - Introduction
2.2 Introduction to EC2000 Components
This section identifies the components of the EC2000, and is referenced frequently in this document.
Refer to the figures on the following pages to see what each item looks like:
1) Magnetic swipe rail (MSR)
2) Top access door handles
3) Top access door lock
4) Touchscreen
5) Hopper bay windows
6) Card output bin
7) Manual feed slot
8) Power button
9) Product serial number
10) Windows product key
11) Product identification tag
12) Power connector
13) Ethernet data port
14) Security anchor
15) XY transport (parked in Home position)
16) Image printer
17) Card stock hoppers 1 and 2
18) Exit transport
19) Card rejection bin
20) Hopper deck
21) Rear indent printer
22) Embosser
23) Foil tipper
24) Hopper transport (parked at manual feed slot)
25) AC power cord
26) Card weights
27) Card cleaning roller wipe
28) Blank white card stock
29) Touchscreen stylus
30) Support DVD
31) Cleaning card
32) Sample card
33) Rear indent cartridge
34) Tubular keys
35) Image print head cleaning pen
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2 - Introduction
Figure 2-1 - EC2000 Components, Isometric View (Part 1 of 4)
Figure 2-2 - EC2000 Components, Back View (Part 2 of 4)
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2 - Introduction
Figure 2-3 - EC2000 Components, Top View (Part 3 of 4)
Figure 2-4 - EC2000 Components, Accessories Kit (Part 4 of 4)
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3 - Planning and Preparation
3 Planning and Preparation
The guidelines in the following sections will assist management and network administrators in planning
for the physical and network requirements of using an ExpressCard 2000 (EC2000). The most effective
way to ensure smooth installation of the EC2000 is to consider these factors before receiving the device.
3.1 Physical Installation Planning
The EC2000 must be installed on a flat, level surface capable of supporting the weight of the EC2000
plus the weight of a person leaning against it (such as a service technician). See Appendix B for details.
If the EC2000 is placed on a non-level surface, it will not work correctly.
Make sure the EC2000’s placement during normal operation will provide the physical clearances shown
around the sides in Figure 3-1 (see Appendix B Technical Specifications for device dimensions). This
spacing allows adequate cooling and will keep the rear cable connectors from crushing against the wall.
Figure 3-1 - Physical Clearance Space (Top View)
Make sure the EC2000’s position during maintenance and insertion of consumables will provide the
clearance space shown in Figure 3-2. This spacing allows users to open the top access door.
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3 - Planning and Preparation
Figure 3-2 - Physical Clearance Space for Maintenance (Right Side View)
The physical placement of the EC2000 should also provide a means of attaching the EC2000 to a secure
fixed point. There are two options for this:
The base of the EC2000 can be directly bolted to the surface beneath it. This requires a through-hole
in the surface and a bolt/nut of appropriate length, diameter, and strength.
The security anchor on the rear of the EC2000 can be attached to a security cable or chain.
3.2 Network Planning
There are two EC2000 features that place requirements on EC2000’s connection to the Internet (see
Figure 3-3).
Figure 3-3 - MagTek Central Security Server and Certificate Authority Connection
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3 - Planning and Preparation
One of the requirements is a required security measure, and the other is an optional feature:
The EC2000 includes an authorization feature which allows card personalization to be deactivated in
the event of a security breach. The device ships in the unauthorized state, and requires a call to
MagTek Support Services to authorize. The device must then regularly connect to MagTek’s
Certificate Authority (CA) via the Internet at pre-determined intervals to re-authorize.
When used with MagTek’s web-based card personalization service QwickCards.com, the EC2000
regularly polls the QwickCards service via the Internet to retrieve card processing transactions.
MagTek recommends selecting one of two internet connection topologies to support these processes. In
both topologies the EC2000 uses Secure Sockets Layer (SSL) for all Internet-bound traffic, and in neither
case does MagTek require the EC2000 to have an Internet-routable network connection:
Network Security Topology Option #1: No Proxy Server. In the first configuration option, the
EC2000 transmits SSL requests directly to MagTek’s CA (and optionally QwickCards.com) via an
Internet gateway.
Network Security Topology Option #2: Proxy Server. In the second configuration, the EC2000
transmits SSL requests to MagTek’s CA (and optionally QwickCards.com) via a proxy server on the
card issuer’s network. The proxy server enables the card issuer to monitor EC2000 network traffic,
and the EC2000 does not communicate directly with the Internet.
The network infrastructure supporting the chosen topology should be in place before attempting to set up
the EC2000. In addition:
1) An operational Ethernet jack or network appliance should be available within reasonable cabling
distance (10-12’) from the EC2000’s final install location.
2) The physical cable path from the EC2000 to its connection destination should be appropriately
secured against unauthorized access.
3) Firewalls should be configured to allow bidirectional communication from the EC2000 via Secure
Sockets Layer (SSL) on port 443. No other open ports are required. Standard destination servers are:
a) https://authorization.magensa.net for any EC2000 device.
b) https://qwickcardsjs.com for EC2000 devices to be used with QwickCards.com.
4) If the network primarily uses static IP addresses, an appropriate IP address should be allocated and
ready for use by the EC2000.
5) If the network provides local DNS lookups, MagTek advises creating an entry for the EC2000’s IP
address using the name EC-serial-number (see section 6.1 Finding the Serial Number). This will
prevent users from seeing errors when using a web browser to connect to the EC2000 via https.
6) If using a proxy server, proxy information should be available prior to setting up the EC2000.
7) A system administrator should select and configure a secure workstation from which users can create
card processing transactions for the EC2000:
a) If users will process cards using local card personalization software, the EC2000 and the card
personalization workstation must be on the same LAN, or must have an alternate way to connect
directly by IP address, such as a VPN. In any case, the PC and the EC2000 must be able to
communicate via port 443 SSL.
b) If users will process cards via QwickCards.com, the workstation must be equipped with a
working web browser and an Internet connection, and be able to communicate via SSL.
8) A system administrator should select and configure a secure workstation from which administrators
can perform updates to the EC2000. At the administrator’s discretion, it may share a workstation
with the card personalization software, with some additional requirements:
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3 - Planning and Preparation
a) The workstation must have a working web browser.
b) The workstation must have bidirectional access to port 443 SSL.
c) The workstation must have secure provisions for obtaining files, either via the network (such as
SFTP or e-mail with an Internet gateway) or via removable media, such as USB drives.
d) The workstation must be within the same LAN as the EC2000, or must provide some alternate
means of connecting directly to the EC2000 directly by IP address, such as a secure VPN to the
EC2000’s LAN or an Ethernet crossover cable.
e) For convenience, if local DNS is not available, the workstation can be set up with an entry in its
hosts file that binds the EC2000’s IP address to a text name of the form EC-serial_number (see
section 6.1 Finding the Serial Number). For more information on the Windows hosts file, see
the Microsoft Knowledgebase article located at http://support.microsoft.com/kb/972034.
3.3 Configuration Planning
EC2000 features can be customized based on customer application needs. Before installing the EC2000,
it is beneficial to determine how features will be configured. Configurable features include:
Card design. There is a wide variety of techniques to optimize card designs for instant issuance.
MagTek can advise your designers on techniques that make best use of the EC2000’s capabilities.
Device passwords. Determine which passwords will be held by which users, and what the passwords
will be. See section 6.6 About Passwords and Asterisks, and section 8.4.2 How to Change / Reset
Passwords for details.
Touchscreen top access door unlock. By default, the EC2000 requires a user to open the top access
door with one of the two included keys. The device can be configured to allow users to open the top
access door using the touchscreen. See section 6.5 Top Access Door Security for details.
Status page queue display. By default, the EC2000’s touchscreen shows users a simple device
status page. The default can be changed to show a more advanced “Queue Display” page during
normal operation, which lists transactions in process from all users. See section 6.11.4 About the
Transaction Queue and section 8.9.1 About the QueueDisplay Configuration Option).
Two-sided color, color front / monochrome (single color) back, or two-sided monochrome
printing. The EC2000’s image printing feature can operate in either color or monochrome on each
side of the card, and in half-width or full-width mode, depending on the images sent to the device and
the ribbon that is loaded. Choose and order ribbons appropriate to the application before setup.
Tipper foil colors. The EC2000 can tip embossed characters with a variety of foil colors. Order
tipper foil rolls appropriate to the application before installation and setup.
Embossing character set. The EC2000 embosser may or may not contain all characters required for
your embossing application. MagTek can work with you to produce any additional characters, and
the embosser wheel is designed to make it easy for you to add new characters.
Indent printing. The standard EC2000 model can indent-print on the rear of the card. Order spare
indent ribbon cartridges appropriate to the application before installation and setup.
Card personalization software. Using the EC2000 to process personalized cards requires use of
card personalization software, such as QwickCards.com. Determine what card personalization
software you will use, and how it will be configured. Processes for installing and configuring the
chosen card personalization software will vary, and are beyond the scope of this document, but some
features will require the EC2000 to be configured a specific way to support them.
Card stock types. The EC2000 can print to a variety of card stock types, and can have up to seven
types of stock loaded simultaneously. Determine what type(s) of stock your application will use and
which hoppers should be loaded with which stock. MagTek suggests labeling hoppers with decals
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3 - Planning and Preparation
showing what type of stock they should hold, which is determined by the configuration of the card
personalization software that will drive the EC2000. Order card stock before installation and setup.
Pre-loaded hoppers. For additional security and more reliable image printing, you may choose to
have card stock pre-loaded into card stock hoppers at a secure, dust-free off-site facility. Hoppers
may be labeled with a thumbnail image of the stock in the indentation near the handle, secured with
tamper-resistant seals, and shipped to instant issuance locations on demand.
3.4 Disposal Planning
MagTek strongly advises customers to put standard security and disposal procedures in place to ensure
EC2000 users securely dispose of used supplies. Consumable supplies used in the EC2000, such as
image printer ribbons and tipper foil rolls, contain retrievable negatives of processed cards. Signs
documenting standard procedures can be hung near the EC2000 to remind users of these procedures.
Similarly, although the EC2000 has security features that deter unauthorized access to blank card stock
loaded into the device, custom-printed card stock that is not yet loaded into the EC2000 should be stored
securely, and processed and rejected cards should be disposed of securely. MagTek advises customers to
put standard procedures in place to ensure EC2000 users securely dispose of unused or discarded stock.
MagTek offers security devices that can be used for supply storage, and can advise on supply disposal
procedures. Contact your sales representative or MagTek Support Services for additional assistance.
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4 - Receiving, Unpacking, and Packing
4 Receiving, Unpacking, and Packing
Caution: The EC2000 weighs approximately 85 lbs. and is specifically designed to be lifted
by no fewer than two people. Use safe lifting techniques when moving it.
4.1 How to Receive the EC2000
Follow these steps to receive, inspect, and safely deliver the EC2000 to its installation location:
1) Inspect the device’s packaging for shipping damage, including checking the box’s TiltWatch®
sensors. If either of the sensors is red or if damage is visible, take photographs and contact either
your company’s Shipping and Receiving department or MagTek Support Services for guidance.
2) Determine whether an additional package has arrived which contains supplies specific to your
installation, such as tipper foil rolls, indent ribbon cartridges, and image printer ribbons. The EC2000
can not be used without at least one of these supplies. The package should accompany the EC2000.
3) If there is no visible damage and the TiltWatch® sensor is still silver, move the EC2000 and any
additional related packages to its installation location as follows:
a) Determine where the EC2000 will be installed (see section 3 Planning for details).
b) Obtain an appropriate wheeled carrier designed to safely move boxes like the EC2000’s.
c) With a partner, use the box’s handles to lift it onto the carrier and secure it if necessary.
d) Include any additional packages of supplies shipped from MagTek.
e) Wheel the box and any separate accessory shipments to the installation location.
f) With a partner, place the boxes on the floor in front of the EC2000’s install location.
4) EC2000 unpacking and setup continues in the following sections.
4.2 How to Unpack the EC2000
The EC2000’s shipping container consists of a top shell and a bottom shell that completely
overlap each other. Do not cut the tape on the box – it is an integral part of the top shell.
Follow these steps to unpack the EC2000 and prepare it for installation (see this YouTube video for a
demonstration):
1) Double-check that the EC2000 box is placed on the floor in front of its installation location.
2) With a partner, remove the top half of the EC2000’s shipping container as shown in Figure 4-1:
a) Stand on either side of the box, facing the handles.
b) Hook a finger into the outer cardboard layer of the handle, and separate it from the inner layer as
shown in Figure 4-2.
c) Lift the outer layer slowly but firmly. You will see the top shell separating at the very bottom of
the box. Continue lifting until the top shell is completely separated, and set it aside.
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4 - Receiving, Unpacking, and Packing
Figure 4-1 – Two Partners Lifting EC2000 Lid
Figure 4-2 - Using the EC2000 Lid Handles
3) Remove the accessory box (contents shown in Figure 2-4) and set it aside.
4) Remove the packing foam from the top of the EC2000 box (shown in Figure 4-3) and set it aside.
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Figure 4-3 - EC2000 Foam Inserts
5) Open the EC2000’s anti-static bag as shown in Figure 4-4.
Figure 4-4 - Removing Anti-Static Bag
6) Rotate the box so the EC2000’s touchscreen faces away from the surface where it will be installed.
7) With a partner, safely and carefully lift the EC2000 from the box to its installation location (see
Figure 4-5 on page 20).
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4 - Receiving, Unpacking, and Packing
Figure 4-5 - Removing the EC2000 from the Box
8) Inspect the EC2000 and report any damage to your sales representative.
9) Unpack the accessories box using Figure 2-4 to make sure all accessories are included. Report any
missing items to your sales representative for replacement.
10) Locate the tubular keys, and test them both in the top access door’s lock (see section 6.5 Top Access
Door Security for details). Leave the top access door open.
11) Carefully remove the three yellow beaded ties (shown in Figure 4-6 and Figure 4-7) that secure the
XY transport and the hopper transport during shipping. Pack them in the accessories box.
12) Return the empty accessories box and all packing materials to the main box, and replace the top shell.
13) Continue setup in section 5 Installation.
Figure 4-6 - XY Transport Shipping Tie
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Figure 4-7 - Hopper Transport Shipping Tie
4.3 How to Pack the EC2000
The EC2000’s shipping container consists of a top shell and a bottom shell that completely
overlap each other. Do not cut the tape on the box – it is an integral part of the top shell.
Follow these steps for shipping the EC2000 to minimize risk of injury and damage to the device. If there
are conditions that prevent safe execution of any step, contact MagTek Support Services:
1) Make sure the EC2000 is powered on (see section 6.2 Powering On, Shutting Down for details).
2) Prepare the EC2000’s original box as follows:
a) Obtain a wheeled carrier designed to safely move 85-lb. boxes like the EC2000’s.
b) Put the EC2000’s box on the floor in front of the EC2000.
c) With a partner, lift the top shell off the box and set it aside (see section 4.2 How to Unpack the
EC2000 for details).
d) Inspect the top and bottom shell to make sure they are intact and will protect the device from
impact and weather during transport.
e) Remove the small accessories box shown in Figure 2-4 and set it aside.
f) Remove the top layer of packing styrofoam and set it aside.
3) Open the top access door of the EC2000 (see section 6.5 Top Access Door Security for details).
4) Remove all cards from inside the device:
a) Remove cards from the card rejection bin and dispose of them per your company’s standards.
b) Remove cards from the card output bin and dispose of them per your company’s standards.
5) Clean out the card stock hoppers:
a) Remove all card stock and card weights from the card stock hoppers (see section 6.7 Card Stock
for details) and secure pre-printed card stock according to your company’s standards.
b) Put card weights in a bag and pack them in the accessories box.
c) Re-install all hoppers in the device, making sure they are empty and securely fastened.
6) Remove the image printer ribbon (see section 6.8.2 How to Install / Remove the Image Printer
Ribbon for details) and dispose of it per your company’s secure disposal standards.
7) Remove the indent ribbon cartridge (see section 6.10 Indent Printer for details) and dispose of it per
your company’s secure disposal standards.
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4 - Receiving, Unpacking, and Packing
8) Remove the tipper foil roll (see section 6.9 Foil Tipper for details) and dispose of it per your
company’s secure disposal standards.
9) Shut down the device using the power switch on the front panel.
10) Secure the hopper transport using a yellow beaded strap included with the device, or an equivalent
strap such as a nylon cable tie (Figure 4-7, page 21).
11) Secure the XY transport using a yellow beaded strap shipped with the device, or an equivalent strap
such as a nylon cable tie (see Figure 4-6, page 20).
12) Perform a final check to make sure there are no unsecured parts inside the EC2000, such as
cards, card stock, or card weights.
13) Disconnect the network cable from the EC2000.
14) Unplug the power cable from the AC power socket-outlet, then disconnect the power cable from the
EC2000 power connector and pack it in the accessories box.
15) Disconnect any physical security hardware attaching the EC2000 to its installation location (see
section 5.1 Installation Checklist for details).
16) Perform a final check to make sure there is nothing attached to the EC2000.
17) Close and secure the device’s top access door using the tubular key (see section 6.5 Top Access Door
Security).
18) Pack the keys and any available accessories (shown in Figure 2-4) in the accessories box.
19) Seal the accessories box with packing tape.
20) Lay the bottom layer of styrofoam flat in the EC2000 box with the hollow center facing up.
21) Place the anti-static bag on top of the bottom layer of styrofoam and lay its open edges over the sides
of the box.
22) With a partner, lift the EC2000 into the box, making sure it fits securely into the bottom styrofoam
and the anti-static bag.
23) Wrap the anti-static bag around the top of the EC2000 and tape it closed.
24) Line up the top styrofoam with the EC2000’s touchscreen, and insert it into the box so it fits evenly
with the top edges of the box.
25) Insert the accessories box into the slot in the top foam.
26) With a partner, use the top shell’s handles to lower it all the way onto the lower shell.
27) Work with your company’s Shipping and Receiving department to ship the device, using the steps in
the following section for reference.
4.4 How to Ship the EC2000
Follow these steps to safely ship the EC2000:
1) Make sure the steps in 4.3 How to Pack the EC2000 are complete.
2) If you are returning the device to MagTek and have not received a prepaid shipping label with a
replacement device, contact MagTek Support Services to request one.
3) Use the wheeled carrier to move the packed EC2000 to a Shipping and Receiving area.
4) Remove the TiltWatch® sensors and affix new ones to the front and side of the box, if available.
5) Affix a shipping label to the box.
6) Take photographs of the box to document its condition before shipping.
7) Ship the EC2000. Be sure the device is insured for its replacement value.
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5 - Installation
5 Installation
Before installing a new EC2000, be sure to consult section 3 Planning to make sure all supporting
electrical, network, and physical infrastructure are in place.
5.1 Installation Checklist
Follow these steps to install the EC2000 (see this YouTube video for a demonstration):
1) Determine how the EC2000’s chassis will be secured, per the physical installation plan (see section
3.1 Physical Installation Planning).
2) If the physical installation plan includes using the security anchor on the rear of the device, thread a
cable or chain through the security anchor (see Figure 5-1), and lock the cable to a secure stationary
anchor point.
Figure 5-1 - Security Anchor
3) If the plan includes bolting the EC2000 chassis directly to the surface it is installed on:
a) Open the EC2000’s top access door (see section 6.5 Top Access Door Security for details).
b) Remove the two thumb screws on the left side of the backplane (see Figure 5-2) and remove the
service access door on the bottom left side of the device.
c) Locate the 3/8 inch diameter anchor hole in the front right of the lower chassis (see Figure 5-3).
d) Select an appropriately-sized lag bolt or similar anchoring device and make sure it fits the hole.
e) Use a pencil to lightly mark the mounting surface through the anchor hole.
f) Use a pencil to lightly outline the EC2000’s front feet on the mounting surface.
g) Move the EC2000 to expose the hole marked on the mounting surface.
h) Drill a through-hole sized for the mounting hardware at the mark, and make sure the mounting
hardware fits through the hole without slipping all the way through.
i) Move the EC2000 so its feet and anchor hole line up with the hole and marks.
j) Fasten the mounting hardware to the surface through the anchor hole, making sure it is secure.
MagTek recommends feeding a lag bolt up through the mounting surface into the EC2000 chassis
and attaching a nut inside the EC2000.
k) Replace the left service access door and thumb screws, and close the top access door.
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5 - Installation
Figure 5-2 - Thumb Screws to Unlock Left Service Access Door
Figure 5-3 – Left Service Access Door and Anchor Hole Location
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5 - Installation
4) Determine whether the EC2000 will be connected to a local area network (for normal operation) or
will operate as a standalone device (for demonstration purposes only), and connect its network jack
(shown in Figure 5-4) via an appropriate cable. Using the wrong cable can cause connection errors:
a) If the EC2000 will be connected to a Local Area Network (LAN), use a standard Ethernet cable
to connect the EC2000 to the allotted Ethernet jack or network device.
b) If the EC2000 will be used in demonstration mode, use an Ethernet crossover cable to connect the
EC2000 directly to the demonstration computer.
Figure 5-4 - Connecting the EC2000 to a Network
5) Insert the provided AC power cord firmly into the EC2000’s power connector (see Figure 5-5), and
connect the other end to a properly grounded AC socket-outlet.
Figure 5-5 - Connecting the EC2000 to Power
6) Power on the EC2000 (see section 6.2 Powering On, Shutting Down for details).
7) Determine the EC2000’s serial number (see section 6.1 Finding the Serial Number).
8) Contact MagTek Support Services and request help with these steps:
a) Learn default passwords, which are required to configure the device (see section 8.4 Passwords
for more information).
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