MagTek EC1000 99875417 User Manual

ExpressCard 1000 On-Site Service

MagTek quality.

Pitney Bowes support service.

Second to none.

MagTek, Inc., a global leader in retail payment security, has partnered with Pitney

Bowes, a nationwide service provider, to deliver unparalleled coverage and single

point accountability for the ExpressCard 1000 card personalization device. Pitney

Bowes technicians have an average of 14 years tenure with continuous training

and certication of competencies. The centralized national call center provides

integrated technician dispatch and provides toll free support.

Pitney Bowes is a known industry name, recognized for national on-site

repair, maintenance, warranty support, preventative maintenance, managed

deployments, professional equipment installation, moves, additions, changes and

technical training. With Pitney Bowes on your team you never have to say “no” to

opportunities.

Partnerships that just make sense.

Coverage where you need us

We have you covered. With extensive, nationwide technicians in all 50 states, you

can be assured there is a service team member available to assist.

Instant Card Issuance ExpressCard 1000On-Site Service Coverage

Benets of Coverage

Inspire loyalty and increase card usage, with cards that feature photos of family, friends, pets and

vacations with minimal down time. The On-Site Service Agreement provides you with the support you

need to keep your operations up and running and your costs to a minimum.

“We chose MagTek because of the exibility the ExpressCard 1000 offered. In addition, we were

impressed with how responsive MagTek was in supporting a very aggressive timeline.”

- Cathy Brooks, Senior Vice President, Director of Deposit Services, NewAlliance Bank

Product: MagTek IntelliCAT/ExpressCard 1000

Coverage Cost Telephone

Technical

Support

Manufacturer’s Limited Warranty (One Year)

Included

with

Unlimited Unlimited

Purchase

Comprehensive Level

$1,900

Unlimited Unlimited

Extended Service Agreement (One Year)

Standard Level

$1,700

Unlimited Unlimited

Extended Service Agreement (One Year)

No Extended Service N/A

(1)

Next business day if remote diag nostic is completed prior to 3:00 PM in the local time zone.

(2)

Available in most US Zip Codes, remote areas will have second busine ss day coverage.

(3)

Preventative Maintenance recommended on an annual b asis.

(4)

Preventative Maintenance services are performed at the reque st of the customer, not to exceed one ser vice per 12 month period.

(5)

Billed in 30 minute increment s at $75/half-hour.

(6)

Cost of ac tual reloc ation not included.

$150/ hour

(5)

On-Site

Service -

Next Business

(1)(2)

Day

(after remote

diagnostics)

(after remote

diagnostics)

(after remote

diagnostics)

Service call

after remote

diagnostics billed at $249/ hour plus travel

time (two hour

minimum)

MagTek

Genuine Parts

Included Included Included Included

Included Included Included $249 Set up after unit

Current list price $249/hour (two

On-Site Repair

Labor

hour minimum)

Factory Repair

Labor

$125/hour (four

hour minimum)

Does not include

shipping to or

from the factory

Preventative

Maintenance

$499 plus travel

time at $249/

Features of Coverage

• Next business day service

• Preventative maintenance

(1)

(3)

: keep operations up and running by preventing down time

• MagTek genuine parts: rest assured that you are receiving the quality and durability you have come to depend on with MagTek parts

• Reduce mailing expense with instant issuance and minimal down time

• Eliminate security concerns using trusted service technicians

• Minimize cost from down time, parts and lost card issuance

hour

(3)

(4)

Installation and

Set Up

Initial installation

and set up

included

Set up after unit

$499 plus travel

time at $249/

is relocated

$225

is relocated

$299

hour

(6)

Contact Details

Telephone Hot-Line support is available between 7:30 a.m. and 5:30 p.m. Central Standard Time

Monday through Friday. If On-Site Service Request is warranted, a qualied technician will be

dispatched to restore Customer’s equipment. Contact 888-624-8350 and support@magtek.com for support and service.

About Pitney Bowes Celebrat ing its 90t h year of in novation , Pitney Bowes provides soft ware, ha rdwa re and serv ices that int egrate physica l and di git al com mun ications channels. Long know n for mak in g its customers more productive, Pit ney Bowes is increasing ly helping othe r companies gr ow their bu siness. Pitney Bowe s is a $5. 6 bil lion comp any a nd employs 33, 00 0 worldwide. Pitney Bowes: Every con nect ion is a ne w opport un ity™.

About MagTek

Since 1972, MagTek has been a leading manufacturer of electronic devices and systems for the reliable issuance, reading, transmission and security of cards, checks, PINs and other identication documents.

Leading with innovation and engineering excellence, MagTek is known for quality and dependability. Its products include secure card reader authenticators, small document scanners, PIN pads and card

personalization and issuance systems. These products are used worldwide by nancial institutions, retailers, hotels, law enforcement agencies and other organizations to provide secure and efcient electronic payment and identication transactions. Today, MagTek continues to innovate with the development of a new generation of Protection Services secured by the MagneSafe™ Security Architecture. By

leveraging strong encryption, secure tokenization, real-time authentication and dynamic transaction data, MagneSafe products enable users to assess and validate the trustworthiness of credentials used for

online identication, payment processing and other high-value electronic transactions.

Working together...delivering the best.

MagTek® Inc., 1710 Apollo Court, Seal Beach, CA 90740 | p 562-546-6400 | f 562-546-6301 | 800-788-6835 | www.magtek.com