Magtek DYNAPRO, 99875586 Installation And Operation Manual

DYNAPRO

INSTALLATION AND OPERATION MANUAL

PART NUMBER: 99875586 REV 1

AUGUST 2013

REGISTERED TO ISO 9001:2008

1710 Apollo Court

Seal Beach, CA 90740

Phone: [phone]

FAX: [phone]

Technical Support: [phone]

www.magtek.com

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Copyright© 2007 - 2012

MagTek®, Inc.

Printed in the United States of America

Information in this document is subject to change without notice. No part of this document may
be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose, without the express written permission of MagTek, Inc.

MagTek is a registered trademark of MagTek, Inc.
MagneSafe™ is a trademark of MagTek, Inc.
IPAD® is a trademark of MagTek, Inc.
MagnePrint® is a trademark of MagTek, Inc.

REVISIONS

Rev

Number

1.01 August 15, 2012 Initial Release

2.01 July 18, 2013

Date Notes

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LIMITED WARRANTY

MagTek warrants that the products sold pursuant to this Agreement will perform in accordance with MagTek’s
published specifications. This warranty shall be provided only for a period of one year from the date of the
shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply only to the “Buyer”
(the original purchaser, unless that entity resells the product as authorized by MagTek, in which event this
warranty shall apply only to the first repurchaser).

During the Warranty Period, should this product fail to conform to MagTek’s specifications, MagTek will, at its
option, repair or replace this product at no additional charge except as set forth below. Repair parts and
replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replaced
parts and products become the property of MagTek. This limited warranty does not include service to repair
damage to the product resulting from accident, disaster, unreasonable use, misuse, abuse, negligence, or
modification of the product not authorized by MagTek. MagTek reserves the right to examine the alleged
defective goods to determine whether the warranty is applicable.

Without limiting the generality of the foregoing, MagTek specifically disclaims any liability or warranty for
goods resold in other than MagTek’s original packages, and for goods modified, altered, or treated without
authorization by MagTek.

Service may be obtained by delivering the product during the warranty period to MagTek (1710 Apollo Court,
Seal Beach, CA 90740). If this product is delivered by mail or by an equivalent shipping carrier, the customer
agrees to insure the product or assume the risk of loss or damage in transit, to prepay shipping charges to the
warranty service location, and to use the original shipping container or equivalent. MagTek will return the
product, prepaid, via a three (3) day shipping service. A Return Material Authorization (“RMA”) number must
accompany all returns. Buyers may obtain an RMA number by contacting Technical Support at [phone].

EACH BUYER UNDERSTANDS THAT THIS MAGTEK PRODUCT IS
OFFERED AS IS. MAGTEK MAKES NO OTHER WARRANTY, EXPRESS OR
IMPLIED, AND MAGTEK DISCLAIMS ANY WARRANTY OF ANY OTHER
KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.

IF THIS PRODUCT DOES NOT CONFORM TO MAGTEK’S SPECIFICATIONS, THE SOLE REMEDY
SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. MAGTEK’S LIABILITY, IF ANY,
SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO MAGTEK UNDER THIS
AGREEMENT. IN NO EVENT WILL MAGTEK BE LIABLE TO THE BUYER FOR ANY DAMAGES,
INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OF, OR INABILITY TO USE, SUCH PRODUCT, EVEN IF
MAGTEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY
ANY OTHER PARTY.

LIMITATION ON LIABILITY
EXCEPT AS PROVIDED IN THE SECTIONS RELATING TO MAGTEK’S LIMITED WARRANTY,

MAGTEK’S LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE CONTRACT PRICE OF THIS
PRODUCT.

MAGTEK MAKES NO OTHER WARRANTIES WITH RESPECT TO THE PRODUCT, EXPRESSED OR
IMPLIED, EXCEPT AS MAY BE STATED IN THIS AGREEMENT, AND MAGTEK DISCLAIMS ANY
IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

MAGTEK SHALL NOT BE LIABLE FOR CONTINGENT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES TO PERSONS OR PROPERTY. MAGTEK FURTHER LIMITS ITS LIABILITY OF ANY KIND
WITH RESPECT TO THE PRODUCT, INCLUDING ANY NEGLIGENCE ON ITS PART, TO THE
CONTRACT PRICE FOR THE GOODS.

MAGTEK’S SOLE LIABILITY AND BUYER’S EXCLUSIVE REMEDIES ARE STATED IN THIS SECTION
AND IN THE SECTION RELATING TO MAGTEK’S LIMITED WARRANTY.

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FCC WARNING STATEMENT

This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in
a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
—Consult the dealer or an experienced radio/TV technician for help.

FCC COMPLIANCE STATEMENT

This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.

CUR/UR

This product is recognized per Underwriter Laboratories and Canadian Underwriter Laboratories 1950.

RoHS STATEMENT

When ordered as RoHS compliant, this product meets the Electrical and Electronic Equipment (EEE) Reduction
of Hazardous Substances (RoHS) European Directive
as written words like “Pb-free”, “lead-free”, or as another clear symbol ( ).

2011/65/EC. The marking is clearly recognizable, either

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Table of Contents

SECTION 1: INTRODUCTION AND SPECIFICATIONS ............................................................................. 1

Product Description .................................................................................................................................. 1

Design Objectives ..................................................................................................................................... 1

Securing Personal Cardholder Data ..................................................................................................... 1

Protection for all Points within the Payment Infrastructure .................................................................. 1

Security and Ease of Integration by Design ......................................................................................... 1

Greater Flexibility Reduces Total Cost of Ownership .......................................................................... 1

Design Features ....................................................................................................................................... 2

Major Components ................................................................................................................................... 3

Specifications ............................................................................................................................................ 5

Pinout on RJ-12 (or RJ-25) 6-pin Connector ............................................................................................ 6

SECTION 2: SYSTEM REQUIREMENTS & DEVICE FEATURES ............................................................. 7 

System Requirements .............................................................................................................................. 7

Device Features ........................................................................................................................................ 7

Physical and Electronic Security .......................................................................................................... 7

Sleep Mode .......................................................................................................................................... 7

Liquid Crystal Display ........................................................................................................................... 7

Function Buttons (Soft Keys) ................................................................................................................ 7

10-Digit Numeric Pad ........................................................................................................................... 7

Magnetic Card Reading ........................................................................................................................ 7

ICC Card Reading ................................................................................................................................ 8

SECTION 3: INSTALLATION....................................................................................................................... 9

Hardware Installation ................................................................................................................................ 9

Privacy Shield Installation ....................................................................................................................... 11

Privacy Shield Removal .......................................................................................................................... 11

Mounting Dimensions ............................................................................................................................. 12

SECTION 4: OPERATION .......................................................................................................................... 13

Overview ................................................................................................................................................. 13

Card Reading .......................................................................................................................................... 14

Manual Card Entry .................................................................................................................................. 15

Selecting the Card Type ......................................................................................................................... 15

PIN Entry ................................................................................................................................................. 16

Amount Verify ......................................................................................................................................... 16

Signature Capture ................................................................................................................................... 17

Status Codes .......................................................................................................................................... 17 

SECTION 5: MAINTENANCE .................................................................................................................... 18

Cleaning .................................................................................................................................................. 18

Adjusting the LCD ................................................................................................................................... 18

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FIGURES

Figure 1-1. DYNAPRO with Optional Privacy Shield ............................................................................... 2

Figure 1-2. Major Components (front) ..................................................................................................... 3

Figure 1-3. Major Components (back) ..................................................................................................... 4

Figure 1-4. RJ12 (or RJ25) 6-Pin Connector ........................................................................................... 6

Figure 3-1. USB Interface ........................................................................................................................ 9

Figure 3-2. Installing the Privacy Shield ................................................................................................ 11

Figure 3-3. Removing the Privacy Shield ................................................ Error! Bookmark not defined.

Figure 3-4. Mounting Dimensions and Cable Access Hole ................................................................... 12

Figure 4-1. Example of Welcome Screen (Ready for a New Transaction) ........................................... 13

Figure 4-2. Example of Swipe Card Screen .......................................................................................... 14

Figure 4-3. Swiping a Card Through the DYNAPRO............................................................................. 14

Figure 4-4. Example of User Screen to Manually Enter Card Data ....................................................... 15

Figure 4-5. Example of User Screen to Select Card Type .................................................................... 15

Figure 4-6. Example of User Screen to Enter PIN ................................................................................. 16

Figure 4-7. Example of User Screen to Verify Amount ......................................................................... 16

Figure 4-8. Example of User Screen to Enter Signature ....................................................................... 17

Figure 5-2. Adjusting the DYNAPRO’s LCD .......................................................................................... 18

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