MagTek 99875382 User Manual

IPAD

INSTALLATION AND OPERATION MANUAL

PART NUMBER: 99875382-4

May 2014

REGISTERED TO ISO 9001:2008

1710 Apollo Court

Seal Beach, CA 90740

Phone: [phone]

FAX: [phone]

Technical Support: [phone]

www.magtek.com

Copyright© 2007 - 2014

Rev

Number

Date

Notes

1.01

13 August 2008

Initial Release

1.02

20 October 2008

Formal Release

2.01

24 June 2009

Updated Warranty and Agency Information, added
screenshots

3.01

4 May 2011

Removed altitude specification; changed the storage relative
humidity from 100% to 90%; clarified number of PIN and
account number digits that can be entered; included Amount
information

4.01

16 September 2011

Added summary of status codes

4.02

15 November 2012

Changed Battery Shelf life to 18 months

4.03

Added stop sign emblem

4.04

27 May 2014

Added to mounting: The maximum thread depth should not
exceed .15”. The torque is 4.75 in lbs ± 20%.

MagTek®, Inc.

Printed in the United States of America

Information in this document is subject to change without notice. No part of this document may
be reproduced or transmitted in any form or by any means, electronic or mechanical, for any
purpose, without the express written permission of MagTek, Inc.

MagTek is a registered trademark of MagTek, Inc.
MagneSafe™ is a trademark of MagTek, Inc.
IPAD® is a trademark of MagTek, Inc.
MagnePrint® is a trademark of MagTek, Inc.

REVISIONS

ii

LIMITED WARRANTY

MagTek warrants that the products sold pursuant to this Agreement will perform in accordance with MagTek’s
published specifications. This warranty shall be provided only for a period of one year from the date of the
shipment of the product from MagTek (the “Warranty Period”). This warranty shall apply only to the “Buyer”
(the original purchaser, unless that entity resells the product as authorized by MagTek, in which event this
warranty shall apply only to the first repurchaser).

During the Warranty Period, should this product fail to conform to MagTek’s specifications, MagTek will, at its
option, repair or replace this product at no additional charge except as set forth below. Repair parts and
replacement products will be furnished on an exchange basis and will be either reconditioned or new. All replaced
parts and products become the property of MagTek. This limited warranty does not include service to repair
damage to the product resulting from accident, disaster, unreasonable use, misuse, abuse, negligence, or
modification of the product not authorized by MagTek. MagTek reserves the right to examine the alleged
defective goods to determine whether the warranty is applicable.

Without limiting the generality of the foregoing, MagTek specifically disclaims any liability or warranty for
goods resold in other than MagTek’s original packages, and for goods modified, altered, or treated without
authorization by MagTek.

Service may be obtained by delivering the product during the warranty period to MagTek (1710 Apollo Court,
Seal Beach, CA 90740). If this product is delivered by mail or by an equivalent shipping carrier, the customer
agrees to insure the product or assume the risk of loss or damage in transit, to prepay shipping charges to the
warranty service location, and to use the original shipping container or equivalent. MagTek will return the
product, prepaid, via a three (3) day shipping service. A Return Material Authorization (“RMA”) number must
accompany all returns. Buyers may obtain an RMA number by contacting Technical Support at [phone].

EACH BUYER UNDERSTANDS THAT THIS MAGTEK PRODUCT IS
OFFERED AS IS. MAGTEK MAKES NO OTHER WARRANTY, EXPRESS OR
IMPLIED, AND MAGTEK DISCLAIMS ANY WARRANTY OF ANY OTHER
KIND, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE.

IF THIS PRODUCT DOES NOT CONFORM TO MAGTEK’S SPECIFICATIONS, THE SOLE REMEDY
SHALL BE REPAIR OR REPLACEMENT AS PROVIDED ABOVE. MAGTEK’S LIABILITY, IF ANY,
SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID TO MAGTEK UNDER THIS
AGREEMENT. IN NO EVENT WILL MAGTEK BE LIABLE TO THE BUYER FOR ANY DAMAGES,
INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR CONSEQUENTIAL
DAMAGES ARISING OUT OF THE USE OF, OR INABILITY TO USE, SUCH PRODUCT, EVEN IF
MAGTEK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY
ANY OTHER PARTY.

LIMITATION ON LIABILITY

EXCEPT AS PROVIDED IN THE SECTIONS RELATING TO MAGTEK’S LIMITED WARRANTY,
MAGTEK’S LIABILITY UNDER THIS AGREEMENT IS LIMITED TO THE CONTRACT PRICE OF THIS
PRODUCT.

MAGTEK MAKES NO OTHER WARRANTIES WITH RESPECT TO THE PRODUCT, EXPRESSED OR
IMPLIED, EXCEPT AS MAY BE STATED IN THIS AGREEMENT, AND MAGTEK DISCLAIMS ANY
IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

MAGTEK SHALL NOT BE LIABLE FOR CONTINGENT, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES TO PERSONS OR PROPERTY. MAGTEK FURTHER LIMITS ITS LIABILITY OF ANY KIND
WITH RESPECT TO THE PRODUCT, INCLUDING ANY NEGLIGENCE ON ITS PART, TO THE
CONTRACT PRICE FOR THE GOODS.

MAGTEK’S SOLE LIABILITY AND BUYER’S EXCLUSIVE REMEDIES ARE STATED IN THIS SECTION
AND IN THE SECTION RELATING TO MAGTEK’S LIMITED WARRANTY.

iii

FCC WARNING STATEMENT

This equipment has been tested and was found to comply with the limits for a Class A digital device pursuant to
Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference with radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC COMPLIANCE STATEMENT

This device complies with Part 15 of the FCC Rules. Operation of this device is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.

CANADIAN DOC STATEMENT

This digital apparatus does not exceed the Class A limits for radio noise from digital apparatus set out in the
Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicté par le
ministère des Communications du Canada.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numériqué de la classe A est conformé à la norme NMB-003 du Canada.

CE STANDARDS

Testing for compliance with CE requirements was performed by an independent laboratory. The unit under test
was found compliant with standards established for Class A devices.

UL/CSA

This product is recognized per Underwriter Laboratories and Canadian Underwriter Laboratories 1950.

RoHS STATEMENT

When ordered as RoHS compliant, this product meets the Electrical and Electronic Equipment (EEE) Reduction
of Hazardous Substances (RoHS) European Directive 2002/95/EC. The marking is clearly recognizable, either as
written words like “Pb-free”, “lead-free”, or as another clear symbol ( ).

iv

Table of Contents

SECTION 1: INTRODUCTION AND SPECIFICATIONS ............................................................................. 1

Product Description ............................................................................................................................... 1

Design Objectives ................................................................................................................................... 1

Securing Personal Cardholder Data ................................................................................................. 1

Protection for all Points within the Payment Infrastructure .......................................................... 1

Security and Ease of Integration by Design .................................................................................... 1

Greater Flexibility Reduces Total Cost of Ownership .................................................................... 1

Design Features ...................................................................................................................................... 2

Major Components ................................................................................................................................. 3

Specifications.......................................................................................................................................... 5

Pinout on RJ-12 (or RJ-25) 6-pin Connector ........................................................................................ 6

SECTION 2: SYSTEM REQUIREMENTS & DEVICE FEATURES ............................................................. 7

System Requirements ............................................................................................................................ 7

Device Features ...................................................................................................................................... 7

Physical and Electronic Security ...................................................................................................... 7

Sleep Mode .......................................................................................................................................... 7

Liquid Crystal Display ........................................................................................................................ 7

Function Buttons (Soft Keys) ............................................................................................................ 7

10-Digit Numeric Pad ......................................................................................................................... 7

Card Reading ...................................................................................................................................... 8

SECTION 3: INSTALLATION....................................................................................................................... 9

Hardware Installation ............................................................................................................................. 9

Privacy Shield Installation ................................................................................................................... 10

Privacy Shield Removal ....................................................................................................................... 11

Mounting Dimensions .......................................................................................................................... 12

SECTION 4: OPERATION .......................................................................................................................... 13

Overview ................................................................................................................................................ 13

Card Reading......................................................................................................................................... 14

Manual Card Entry ................................................................................................................................ 15

Selecting the Card Type ....................................................................................................................... 15

PIN Entry ................................................................................................................................................ 16

Amount Verify ....................................................................................................................................... 16

Signature Capture ................................................................................................................................. 17

Status Codes ......................................................................................................................................... 17

SECTION 5: MAINTENANCE .................................................................................................................... 19

Cleaning ................................................................................................................................................. 19

Calibrating the Touch Screen .............................................................................................................. 19

Adjusting the LCD ................................................................................................................................ 20

FIGURES

Figure 1-1. IPAD with Optional Privacy Shield ............................................................................... 2

Figure 1-2. Major Components (front) ............................................................................................. 3

Figure 1-3. Major Components (back) ............................................................................................. 4

Figure 1-4. RJ12 (or RJ25) 6-Pin Connector ................................................................................... 6

Figure 3-1. USB Interface .................................................................................................................. 9

Figure 3-2. Installing the Privacy Shield ....................................................................................... 10

Figure 3-3. Removing the Privacy Shield ...................................................................................... 11

Figure 3-4. Mounting Dimensions and Cable Access Hole ......................................................... 12

Figure 4-1. Example of Welcome Screen (Ready for a New Transaction) ................................. 13

v

Figure 4-2. Example of Swipe Card Screen .................................................................................. 14

Figure 4-3. Swiping a Card Through the IPAD ............................................................................. 14

Figure 4-4. Example of User Screen to Manually Enter Card Data ............................................. 15

Figure 4-5. Example of User Screen to Select Card Type ........................................................... 15

Figure 4-6. Example of User Screen to Enter PIN ........................................................................ 16

Figure 4-7. Example of User Screen to Verify Amount ................................................................ 16

Figure 4-8. Example of User Screen to Enter Signature.............................................................. 17

Figure 5-1. Calibrating the IPAD’s Touch Screen ........................................................................ 19

Figure 5-2. Adjusting the IPAD’s LCD ........................................................................................... 20

vi

SECTION 1: INTRODUCTION AND SPECIFICATIONS

PRODUCT DESCRIPTION

The IPAD is a secure PIN entry device combined with MagTek’s 3-Track MagneSafe™ secure
card reader. IPAD provides the most comprehensive end-to-end security solution to prevent
personal cardholder data breaches while bringing convenience and speed to Retail and Financial
transactions.

DESIGN OBJECTIVES

Securing Personal Cardholder Data

The IPAD immediately encrypts data at the point of swipe to safeguard personal information
encoded on the magnetic stripe. The encryption takes place within an encapsulated magnetic
read head as the card is swiped, eliminating the chance of intercepting clear text data. The data
is not in the clear for even a few milliseconds. The IPAD’s data encryption scheme uses the
industry standard 3DES algorithm, which offers merchants, processors, issuers, and acquirers the
flexibility to manage decryption services themselves or to outsource, thereby avoiding the risk
imposed by unproven, proprietary encryption algorithms.

Protection for all Points within the Payment Infrastructure

In addition to meeting the requirements established by PCI PED v2.0, the IPAD has
MagnePrint®, a proven embedded security feature that authenticates the debit, credit, or gift card
and its encoded track data, rendering counterfeit or cloned cards useless. So even if cardholder
data is acquired for the purpose of manufacturing counterfeit cards, such cards can be detected,
the transaction can be declined, and the criminal can be prosecuted. This feature provides a
valuable defense to protect the merchant, the acquirer, the processor, the card issuer, and
ultimately the consumer.

Security and Ease of Integration by Design

In addition to securing clear text card data, the IPAD uses a 32-bit secure processor, and has
flexible data formatting and masking capabilities for compatibility with existing software and
payment applications, eliminating the need for recertification.

The IPAD supports Device Authentication so the retailer, processor, and acquirer have the
confidence of knowing that a rogue reader was not substituted and provides transparency to the
processor, acquirer, or ISO if the device is changed. Furthermore, it supports Mutual
Authentication through a secure challenge/response sequence, which eliminates both the
potential of being redirected to an illegitimate site and the ability to substitute a compromised
PINpad terminal.

Greater Flexibility Reduces Total Cost of Ownership

The IPAD supports secure remote key injection, eliminating the need to return the unit in the
event a new key is required.

1

IPAD Installation and Operation Manual

DESIGN FEATURES

 PCI PED v2.0 Certified

 3DES Encryption

 DUKPT Key Management

 Remote Key Injection

 Card and Data Authentication

 Device Authentication

 Mutual Authentication

 Flexible Data Formats

 Flexible Data Masking

 Real-time electronic signature capture (in some models)

 USB HID Device

 USB Bus Powered

 Optional Privacy Shield

 Backlit LCD graphics

2

Figure 1-1. IPAD with Optional Privacy Shield