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Magnum Kiuas – Operating and installation instructions 03.04.2019
Starsauna Oy Technical Support:
Pistotie 4 +358405455625 (from 8-16)
15860 Hollola, Finland info@magnumkiuas.fi
6. WARRANTY – TERMS APPLY ONLY IN FINLAND
Starsauna Oy (the manufacturer) grants warranty for the products it manufactures according to these terms and conditions. For
private/apartment use, the warranty period is 24 mths from the delivery date. The receipt, the order confirmation about the
purchase of the sauna stove, the receipt log of the construction site or other corresponding material can all be used as the warranty
certificate.
Starsauna Oy guarantees the quality and functionality of the sauna stoves during the warranty period. The warranty requires that
the manufacturer’s instructions are followed carefully. The warranty does not cover faults caused by incorrect installation a nd/or
incorrect use.
Warranty terms and conditions:
• For sauna stoves in apartment use, the sauna stove stones are piled/replaced at least once a year Damaged stones must always
be replaced when piling the stove with stones again, but we recommend replacing the stones every time.
• The manufacturer's instructions have been followed when piling stones in the sauna stove CHAPTER 4.4
• The sauna stove control centre has been installed and connected to the power supply by a licensed company/technician with a
valid qualification regarding electrical installations. The installation must have been completed in accordance with the
installation instructions. No ceramic stones are used in the sauna stove. If ceramic stones have been used, the warranty is not
binding for the manufacturer to compensate for any damage caused by ceramic stones.
• Under no circumstances is the manufacturer liable for direct or indirect damage such as loss of production, decrease in profit,
loss of profit, loss of contracts or loss of benefit.
• The sauna stove is always controlled by its own control system.
• In case of a possible fault situation, the product must never be dismantled, or attempted to repair without the manufacturer's
permission and/or instructions If the centre or another control device has been dismantled, the manufacturer reserves the right
not to replace the product or the part of the product in question during the warranty period. The manufacturer may charge for
possible spare parts, if a warranty term has been breached. When troubleshooting for issues outside the scope of the manual,
the buyer should inquire the manufacturer about possible solutions to the problem before replacing all components.
• In troubleshooting situations, the manufacturer will not compensate for the dismantling of any sauna equipment during repair
work done on the sauna stove. E.g. benches.
• In troubleshooting situations, the warranty does not cover the removing/re-positioning of the sauna stove stones.
• With regard to repair work covered by the warranty, Starsauna Oy will compensate any installation technician expenses up to
the amount of one hundred (100€) Euros. This includes travel expenses and work on site. The compensation is paid when the
defective product has been returned to the manufacturer, and deemed to be defective due to the manufacturer's fault
Compensation is not paid for those work hours used for troubleshooting before calling technical support. If the defective part
is not returned, no compensation is paid. Neither is compensation paid if the damage has occurred due to misuse or incorrect
connection. In these cases, the manufacturer can charge the full price from the buyer, according to the spare parts price list.
The compensation claim must be submitted to the manufacturer in writing, and it must include the warranty certificate of the
sold product, with the sales date specified on it. The receipt, the order confirmation about the purchase of the sauna stove, the
receipt log of the construction site or other corresponding material can all be used as the warranty certificate.
• Returning spare parts to the manufacturer is carried out at the buyer's expense. Starsauna will pay for the freight of the spare
parts to be delivered to the buyer.
• The warranty period for replacement parts is 6 mths from the date of delivery.
• In cases of repair, the manufacturer's warranty is limited only to repairing or replacing the centre, it does not extend to any
other electrical systems in the building.
• The warranty does not cover blue stains or darkening of the stainless steel, caused by extended heating times and high
temperatures.
Institutional/Professional use
Starsauna Oy grants sauna stoves a 3-month warranty in institutional/professional use. Institutional use denotes premises which
are kept hot constantly, e.g. swimming pools, gyms, etc. It is not recommended to keep the sauna stove turned on for more than
six (6) hours at a time.