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Care and Maintenance Guide
Care and Maintenance Guide
Introduction
CFGroup takes great care to deliver high
performance products that will provide many
years of beneficial use. All furniture is subject to
normal wear and tear and may even be subject
to intentional or unintentional abuse, all of which
could cause a product to fail and result in property
damage or personal injury. Therefore, it is very
important to conduct regular care and maintenance
checks at the point of use to minimize risk and
ensure a safe operating environment for the general
public.
Our products are intended for use in commercial
applications where it is good business practice, and
usually a legal obligation, for an owner, a manager,
or members of staff to maintain a safe and clean
public space. This obligation includes the care
and maintenance of the building, equipment, and
furniture, which may be used by employees, and
members of the public. Failure to perform regular
care and maintenance will void the Company’s
warranty.
If you notice anything wrong with the furniture
you are using, or furniture available for use by the
public or employees, you should immediately bring
this to the attention of appropriate management,
preferably in writing. The failure of any wear
and tear item could result in product failure and
damage to property, or injury to an employee or
member of the public.
This guide is not intended to be a comprehensive
maintenance or repair manual, nor is it intended to
replace any organization’s specific checklist, code
of practice, or any building code or legal obligation.
This guide has been developed to provide some
basic principles and advice that will be useful for
anyone who is responsible in any way for the care,
maintenance, and use of furniture in a public place.
This guide is not intended to replace professional
care and maintenance procedures, or regular
after sales maintenance and cleaning services
provided by experienced professionals, which are
all considered to be essential in maintaining high
performance furniture in a public place.
Products which use an electrical power source
should be installed and regularly checked for safe
use by a qualified electrician. Most jurisdictions
have codes for the specification, installation, and use
of these products in a public space and the reader
should seek professional advice in these matters.
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Care and Maintenance Guide
Who needs to read this guide?
Facilities management personnel, anyone who
specifies furniture (such as an interior designer
or architect), anyone who buys or sells furniture
(such as an independent sales representative or
professional furniture buyer or dealer), anyone who
provides furniture for use by members of the public
or employees, and anyone responsible for the care,
cleaning and maintenance of furniture in a public
place should read this guide
Why should I read this guide?
This guide will help you prolong the useful life of
furniture, prevent damage to the product during
normal use, identify damage caused by wear and
tear or abuse, and significantly reduce the risk of
product failure, and possible injury, to yourself and
others.
How do I ensure good furniture
care & maintenance?
There are a few basic principles, which will help
ensure excellent service from furniture designed for
use in a commercial application:
daily cleaning. A small maintenance item that is
attended to in a timely manner will prevent more
significant damage or personal injury, which may
result if the issue is ignored.
• Establish clear accountability and a sign off
process, which documents the successful
completion of the tasks assigned to
management and staff, and records the activity,
the date, and location where these tasks were
completed.
• Maintain good quality, date stamped records,
and checklists of all care, cleaning, and
maintenance activity, as this helps to avoid
missing an important step and may be vital
in the event of a warranty claim or a product
liability claim.
• Immediately remove from service any item
which appears unserviceable or which may
result in further damage to the item itself or
other property.
• Use only the manufacturer’s recommended
parts and equipment for repairs or maintenance,
use only the manufacturer’s recommended
equipment to move furniture.
• Check the furniture upon delivery at the point of
use. Make sure that all of the parts have arrived
in good condition and the product is assembled
correctly. It is wise to obtain the assistance
of a professional installation crew to help with
this task and to conduct a post delivery check
shortly after the furniture has been installed and
placed in use. Immediately report any issues
that are observed from these checks and remove
from use any product that does not seem to
work properly or meet the specification for that
product.
• Establish a care and maintenance procedure,
which has daily, weekly, monthly, quarterly, and
annual check steps clearly documented for
all members of staff who are responsible for
regular cleaning and maintenance. The daily
steps can be as simple as a visual check during
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• Ensure that the product is only used for the
purpose intended and is not subject to abuse.
• Check that the furniture has been placed on a
level, stable, and smooth floor surface. On
many occasions, what appears to be a defect
with the furniture is actually the result of good
quality furniture being placed on a poor quality,
uneven, or unstable floor surface. Adjustable
glides may help level the furniture in certain
situations but can never compensate for a floor,
which is in bad condition.
• Many furniture surface materials such as wood
and metal finishes, veneers, laminates, wood
edges, plastics, etc will be subject to color
fading and physical deterioration when exposed
to sunlight or artificial UV sources. You should
not use or store furniture in these conditions
unless it has been specified for such use.
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