TROUBLESHOOTING CHART SERVICE
(microwave oven)
For wall oven or microwave
BEFORE CALLING SERVICE, CHECK THE FOLLOWING: oven
1. Microwave oven does not operate. Donot attempt toservicetheappliance
-Is power cord plugged into wall outlet? yourself unless directedto doso inthis
-Is housefuse blown or circuit breakertripped? book.Contact the dealer who sold you
-Is oven correctlyprogrammed? the appliancefor service.
-Is ovendoor closed?
-Was START/STOP pad pressed once to turn oven on? Whenyouroven requiresservice or re-
-Was a CODEprogramselected? (Theoven willautomaticallyturn offfor placement parts, contact your Dealer
some code cooking. See page 20). orAuthorized Servicer. Useonlygenu-
ine factory or Maycor parts if replace-
2. Food is undercooked, ment parts are necessary. Consult the
-Was the amount of food morethan called for in the recipe or code? Yellow Pages in your telephone direc-
-Was cookingtime too short for the amount of food? tory under appliances for the service
-Was power leveltoo low? center nearestyou. Besure to include
-Was household voltage low? your name, address, and phone num-
-Is another appliance on the same circuit as the microwaveoven? ber, along with the model and serial
-Was food placedinadish thatwas too smallforthe amount offoodbeing numbers of the appliance. (See front
cooked? coverfor locationofyour modeland se-
-Was the food completely defrosted before cooking? rial numbers).
If you are unable to obtain service,
3. Food is overcooked, writetous.Our address isfound onthe
-Was the amount of food less than called for in the recipe or code?
-Was cooking time too long for the amount offood? rating plate. See front cover for Ioca-
-Was power level too high? tion of rating plate.
-Was foodplaced inadish that wastoo largeforthe amount offood being
cooked? Ifyou arenot satisfied withthe local re-
-Was the initial temperature of the food higher than normal? sponse to your service requirements,
callorwrite MAYCOR Appliance Parts
and Service Company, 240 Edwards
4. Oven light does not turn on. Street, S.E., Cleveland, TN 37311,
-Is power cord plugged intowall outlet? (615)472-3500. Includeor haveavail-
-Is housefuse blown or circuit breakertripped? able the complete model and serial
-Is bulb burnedout? numbers of the appliance, the name
and address of the dealer from whom
5. Food cooked unevenly, you purchased the appliance, thedate
-Were proper handling techniques followed? of purchase and details concerning
-Was food unevenlyshaped? your problem.
-Were aluminumfoil strips correctly usedto preventovercookingof un
evenlyshaped food? Ifyou did not receive satsifactory sew-
-Was food completely defrosted before cooking? ice through your servicer or Maycor,
-Was recipe accurate and carefully followed? you may contact the Major Appliance
Consumer Action Panel by letter in-
! cluding your name,address, and tele-
6. Arcing (sparks) occur, phone number, as well as the model
-Were microwave-safe utensils used? and serial numbers of the appliance.
-Did utensil have metal trim or decoration?
-Was aluminum foil properly used? MajorApplianceConsumerActionPanel
-Was oven empty? 20NorthWackerDrive
-Were wire twist ties used? Chicago,IL 60606
MACAP (Major Appliance Consumer
Action Panel) is an independent
agencysponsored bythree trade asso-
ciations as a court of appeals on con-
sumer complaintswhich have notbeen
resolved satisfactorilywithin a reason-
able period of time.
-30-