Magewell Pro Convert Encoders Users Guide

03

Getting Started

03Overview

03Key Features

04System Requirements

05

Installation

05Safety Information

06Interfaces & Indicators

10Connections

12

Web UI Configuration

12Accessing the Web UI

16Signing In/Out

17Dashboard

22Signal

27Video

30EDID

33NDI®

41PTZ

30EDID

33NDI®

41PTZ

45System

56Rebooting/Resetting Pro Convert

58

FAQ

73

Support

74

Warranty

76

Notice

77

Glossary and Abbreviations

TABLE OF CONTENTS

2

Overview

Pro Convert family of NDI encoders, built on NewTek’s extremely popular

NDI media-over-IP technology, help users reliably bring traditional video

signals into IP-based live production and AV infrastructures. Available in 4K and

1080p60 configurations with a choice of input interfaces, the converters enable

users to easily and cost-effectively connect their existing equipment into NDI-

enabled networks.

The ultra-compact Pro Convert devices are ideal for both in-studio and

portable field use. Value-added features for live production applications include

a 1/4"-20 thread for standard camera-mounting accessories, preview and

program tally lights, and NDI-based PTZ camera control. The units can be

powered by the included AC adapter or via Power over Ethernet (PoE) for

further deployment simplicity.

Key Features

Getting Started

TM ®

Support for NDI.

■

Support for encoding videos and embedded audio.

■

Support for PoE (Power over Ethernet).

■

Support for plug-and-play.

■

Support for Ethernet over USB.

■

Support for connection and management of PTZ camera.

■

Support for web-based UI remote control.

■

3

Network

Supported Web Browser for the Web UI

Supported Software

Pro Convert Encoder

Magewell has launched the following Pro Convert NDI encoders, and

there are more products to be released. For the latest listed converters,

please visit our official website to find the Pro Convert Encoder Family.

System Requirements

Gigabit Ethernet

■

Google Chrome version 49 and above

■

Microsoft Internet Explorer 11

■

Microsoft Edge

■

Mozilla Firefox version 61 and above

■

Apple Safari 11.1 and above

■

Opera 55.0.2994.44 and above

■

OBS

■

XSplit

■

vMix

■

VidBlasterX

■

Wirecast

■

streamstar SW

■

mimoLive

■

Any other NewTek NDI based decoding or streaming software

■

®

®

Pro Convert HDMI 4K Plus

■

Pro Convert HDMI Plus

■

Pro Convert HDMI TX

■

Pro Convert 12G SDI 4K Plus

■

Pro Convert SDI 4K Plus

■

Pro Convert SDI Plus

■

Pro Convert SDI TX

■

4

Installation

Safety Information

Electrical Safety

Operation Safety

Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.

■

Make sure that you are using the correct power adapter for the local voltage. If you are not sure about the voltage of the electrical outlet you are using, contact

your local power company.

■

If the power adapter is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer for help.

■

Before using the product, make sure all cables are correctly connected and the power cables are not damaged. If you notice any damage, contact your dealer

immediately.

■

To avoid short circuits, keep paper clips, screws, and staples away from connectors, slots, sockets and circuitry.

■

Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet.

■

Place the product on a stable surface.

■

If you encounter technical problems with the product, contact your dealer or the Magewell Support Team via [e-mail].

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5

Interfaces & Indicators

Input interface of Pro Convert varies according to its supported signal type.

Pro Convert HDMI 4K Plus/Pro Convert HDMI Plus

Note:The SD card function is not available currently.

6

Pro Convert 12G SDI 4K Plus/Pro Convert SDI 4K Plus/Pro Convert SDI Plus

Note:The SD card function is not available currently.

7

Pro Convert HDMI TX

Note:The SD card function is not available currently.

8

Pro Convert SDI TX

Note:The SD card function is not available currently.

9

Figure1. Pro Convert HDMI 4K Plus/Pro Convert HDMI Plus

Figure2. Pro Convert 12G SDI 4K Plus/Pro Convert SDI 4K Plus/Pro Convert SDI Plus

1. Plug in the USB cable.

2. Plug in the Ethernet cable.

3. Plug in the HDMI/SDI cable to connect to the input signal source.

4. Plug in a PTZ cable to connect to a PTZ camera, an external Magewell

Tally light, or a LED matrix screen.

5. Plug in another HDMI/SDI cable to loopthrough the signal (if needed).

There is not an output interface in the Pro Convert HDMI/SDI TX devices.

Connections

Interfaces and cables varies according to signal supported by Pro Convert. Here takes Pro Convert HDMI 4K Plus as an example to describe the cabling.

For power supply: Connect the other end of the USB cable to the

power adapter.

■

For Ethernet over USB (RNDIS/ECM): Connect the other end of the USB

cable to your computer.

■

For PoE: Connect the other end of the Ethernet cable to a PoE switch

or a PoE adapter for power and Ethernet connection.

■

For Ethernet connection: To ensure high speed transmission, it is

recommended to connect the Pro Convert unit to a gigabit network.

■

10

Figure3. Pro Convert HDMI TX

Figure4. Pro Convert SDI TX

11

Accessing the Web UI

If you know your device's IP address, type it into your web browser to display

the Web UI. Alternatively, you can access the Web UI in one of the following

ways. (1) For Windows7/8/8.1/10 users, you can find and access your Pro

Convert device as a Network device in a File Explorer window. (2) Using the

Ethernet over USB function. (3) Using NewTek’s NDI Studio Monitor, if it’s

installed on your system.

Figure1. Connections

Solution 1: using Windows File Explorer

This method is available for Windows7/8/8.1/10 users.

Web UI Configuration

Pro Convert allows to be controlled via a web-based user interface. With the Web UI, you can monitor the device’s working status, input signal status, and configure

settings for your sessions.

This chapter takes the Pro Convert HDMI 4K Plus as an example to describe how to access and remotely control your unit via the Web UI, other products consider the

same operations.

Connect your converter via Ethernet and power it up as shown on

the left Figure1. Connections.

Step 1

Open a File Explorer window in one of the following ways.Step 2

Click on the Start button and find File Explorer in the Start

menu.

■

Press the Windows logo key + E.

■

Select the folder icon on the taskbar.

■

12

Figure2. Find your Pro Convert device in the Network > Other Devices section

Select the Network at the bottom of the list of items on the left side

of the File Explorer.

Step 3

Turn on the network discovery function if prompted.Step 4

Find your Pro Convert device in the Other Devices section, where it

will be shown as "Pro Convert + #board index + (serial number)".

Step 5

The serial number (marked on your device) will be in a form like

"B401180706006".

■

The board index (the rotary switch number on your device) is

shown like "06" or "#06".

■

Double click the converter icon to open the Web UI of the device in

your web browser.

Step 6

13

Solution 2: using Ethernet over USB

RNDIS (For Microsoft)/ECM (For Mac/Linux) provides a virtual Ethernet link to

the computer's operating system.

The pop-up web UI of the connected device will be shown in your

browser.

Please do not change it unless there is a conflict in your network.

Figure1. Select NDI stream in NDI Studio Monitor

Solution 3: using the NDI Studio Monitor

The unit will automatically obtain an IP address by default. If you

want to set up a fixed IP address for your device, see Setting

Network.

Connect the device and your computer using a USB cable as shown

on the left.

Step 1

Type the Ethernet over USB IP address in your web browser. The

default address is http://192.168.66.1.

Step 2

Do not connect more than one converter simultaneously to

the same system via Ethernet over USB.



Connect your converter via Ethernet and power it up as shown in

the Figure1. Connections in Solution 1.

Step 1

Download and install the free NDI Studio Monitor software on a

computer which is in the same LAN as the converter. The software

can be found on the NewTek official website at

www.newtek.com/ndi/tools.

Step 2

Launch the NDI Studio Monitor software on your computer.Step 3

14

Figure2. Click the gear icon to open the Web UI

The application will automatically search for compatible devices on

the same LAN.

The video stream from the chosen channel will be displayed.

The pop-up web UI of the selected device will be shown in your web
browser.

Click Menu button at the top-left of the window, and select your

converter - device name > channel name.

Step 4

Click the gear icon at the bottom right of the Studio Monitor.Step 5

15

Signing In/Out

The Web UI allows multi-users to have read/write access to make configuration

settings at the same time after login. However, to avoid configuration conflicts,

do not operate one device simultaneously.

The Reboot function requires administrative rights.

Signing In: Enter your account and password in the SIGN IN page.Step 1

The default administrator account name and password are as

follows:

Username: Admin

Password: Admin

■

It is recommended to change the admin password after login

(see modify the admin password). Unlike the password, the

administrator username cannot be modified.

■

Your account will sign out automatically if there is no operation

performed within ten minutes.

■

Signing Out: Click the drop-list icon behind your username at

the top-right of the Web UI, and select Sign out.

Step 2

16

Checking Basic Information

Dashboard

The Dashboard tab in the web UI can show the real-time status and parameters of the Pro Convert device. Click and enter the Dashboard tab to check the device

status.

Device name shows the name of your Pro Convert unit.

Only the Administrator can modify the device name in the System >

Network tab. For detailed information, refer to Setting Device Name.

■

Serial number shows the serial number of your unit, which is also marked

on your device.

■

Hardware version shows the hardware version of your unit.

■

Firmware version shows the current firmware version that’s installed in your

unit. Only the Administrator can update the firmware, via the Firmware tab.

For detailed information, refer to Updating the Firmware.

■

17

Checking the Current Working Status

Input shows the resolution and frame rate of the current input signal.

For more detail about the input, go to the Signal tab.

■

Output shows whether an output device is connected to the Pro Convert

device.

NOTE: This parameter is not available for TX models.

■

PTZ Control shows the current protocol configured for the converter to

communicate with a PTZ camera in the PTZ tab.

■

CPU shows the current CPU usage (the load on the processor, shown as a

percentage) of the Pro Convert device.

CPU usage increases when the device is handling more complex video

processing tasks (e.g. encoding at higher resolutions and frame rates).

■

Memory shows current memory usage.

You can find out the free memory in System > Report tab, subject to

administrative rights.

■

Core Temperature shows the current temperature of the unit's processor.

Keeping the device free from dust and avoiding a high-temperature work

environment may help to avoid overheating of the device. If the core

temperature is approaching 100℃, please try to lower the temperature by

ensuring a supply of cooler air.

■

Board Index shows the rotary switch number.

You can change the number on the rotary switch to set a different Board

Index, which can be used in the generation of the NDI source name.

■

Up Time shows the elapsed time since your device’s last boot-up.

■

SD Card shows the capacity of current inserted SD card.

■

18

Checking Ethernet Status

Fan Speed shows the current speed of fan, which automatically changes

according to temperature.

NOTE: This parameter is not available for TX products.

■

Connection shows Ethernet network connection status.

■

IP Address shows Ethernet IP Address. You can manually change it in the

System > Network tab with administrative rights.

■

Send shows the current Ethernet transmission speed. NDI can generate high

bitrate, dependent on resolution, frame rate and picture content. Observing

this value will help to guide you in determining how many NDI streams your

LAN can handle.

■

Receive shows the current Ethernet receive speed.

■

19

Checking Ethernet over USB Status

Checking NDI Status

Setting NDI parameters refers to NDI.

Connection shows Ethernet over USB connection status.

■

IP Address shows Ethernet over USB IP Address.

By default, it is 192.168.66.1. You can manually change it in the System >

Network tab, with administrative rights.

■

Send shows current Ethernet over USB send speed.

■

Receive shows current Ethernet over USB receive speed.

■

®

Do not turn off NDI during video transmission.



®

General shows NDI source information.

■

Name shows NDI source name configured in the NDI tab.

■

®

Clients shows the total number of NDI clients receiving the streams sent

by your converter.

■

Tally shows NDI outputs "on-air" status.

■

Preview shows whether the NDI stream has been selected to the Preview

bus by any client. If yes, it shows On and is green, otherwise, it is Off

and grey.

■

20

Program shows whether the NDI stream has been selected to the

Program bus by any client. If yes, it shows On and is red, otherwise, it is

Off and grey.

■

QoS shows the number of frames dropped in the previous second.

■

Video drop frames shows dropped video frames in the previous

second.

■

Audio drop frames shows dropped audio frames in the previous

second.

■

Encoding shows the encoding speed in the previous second.

■

Video shows the video bitrate for the previous second.

■

Audio shows the audio bitrate for the previous second.

■

Video shows output NDI video information.

■

Resolution shows the NDI video output resolution that is configured in

the Video > OUTPUT section.

■

Field rate shows the NDI video output field rate that is configured in the

Video > OUTPUT section.

■

Audio Shows NDI audio information.

■

Sampling shows the sampling rate and bit depth of the audio output.

■

Channels shows the total number of NDI audio input channels. The

HDMI Plus/4K Plus converter supports up to 8 input/output channels, SDI

converter supports 16 input/output channels, and HDMI TX supports 8

input channels and the first 2 output channels.

■

21

Checking VIDEO STATUS

Checking AUDIO STATUS

Signal

Click and enter the Signal tab to check the input signal information detected by the device. The parameters vary with input signal source.

Resolution shows the input video pixel resolution & frame rate.

■

Color depth shows the input video color depth, in bits.

■

Sampling shows the input video color sampling format.

■

Aspect ratio shows the input video aspect ratio.

■

Color format shows the input video color encoding format.

■

Frame struct shows the input video frame type, 2D or 3D.

■

Quantization range shows the quantization range, Full or Limited.

■

Saturation range shows the saturation range, e.g. Full or Limited.

■

Sampling shows the input audio sampling rate and bit depth.

■

Channels shows the number of input audio channels detected.

■

22

Checking HDMI STATUS

NOTE: This parameter is available for HDMI products.

Mode shows the signal type (which is always HDMI for the HDMI product).

■

HDCP encrypted shows whether the signal source is HDCP encrypted.

In accordance with the related laws and regulations, the device doesn't

process HDCP encrypted signals, so the value is None.

■

VIC Video Identification Code, which is defined for CEA formats.

■

IT content shows whether the transmission package is content.

■

3D struct shows the layout of the two views within a video frame for

stereoscopic 3D video. This parameter is only available for 3D signals.

■

3D sub sampling shows the method for subsampling 3D video. This

parameter is only available for 3D input signals.

■

Pixel rate shows the maximum number of pixels the unit could possibly

write to the local memory in one second.

■

Timing-H total shows the total number of pixels, horizontally.

■

Timing-H active shows the number of active pixels, horizontally.

■

Timing-H front porch shows the Front Porch width in pixels.

■

Timing-H sync width shows the Sync Pulse width in pixels.

■

Timing-H back porch shows Back Porch width in pixels.

■

Timing-V total shows the total number of pixels, vertically.

■

Timing-V active shows the number of active pixels, vertically.

■

Timing-V front porch shows the size of the vertical Front Porch in pixels.

■

Timing-V sync width shows the width of the vertical Sync Pulse in pixels.

■

23

Checking SDI STATUS

NOTE: This parameter is available for SDI products.

Timing-V back porch shows the size of the vertical Back Porch in pixels.

■

Link type shows link type of input SDI signal, including single link, dual link,

quad link.

■

Link speed shows the current data speed.

■

Stream type shows the number of streams that is contained in the data

source.

■

Level B shows whether the input signal is level B format.

■

Interlaced shows whether the input signal is interlaced.

■

Assignment shows the link number, especially when be fed into a source of

multi-link interfaces.

■

ST 352 payload ID shows the SMPTE ST 352 video payload identification

code for SDI.

■

H total shows the total number of pixels, horizontally.

■

V total shows the total number of pixels, vertically.

■

H active shows the number of active pixels, horizontally.

■

V active shows the number of active pixels, vertically.

■

24

Checking INFO FRAME

NOTE: The parameters are available for products which support to input HDMI

signals.

Checking AVI

Checking AUDIO

Type shows the packet type.

■

Version shows the packet Version.

■

Length shows the length of the AVI InfoFrame payload.

■

Checksum shows the packet checksum.

■

Data shows the InfoFrame payload.

■

Type shows the packet type.

■

Version shows the packet version.

■

Length shows the length of audio InfoFrame payload.

■

Checksum shows the packet checksum.

■

Data shows the InfoFrame payload.

■

25

Checking MW-SPD

MW-SPD only displays when connecting a video game, like a PlayStation, or an

Xbox.

Type shows the packet type.

■

Version shows the packet version.

■

Length shows the length of source product description InfoFrame payload.

■

Checksum shows the packet checksum.

■

Data shows the InfoFrame payload.

■

26

Setting INPUT Format

By default, INPUT shows the input information extracted from the signal. If a

non-standard signal is incorrectly recognized by the device, you can manually

adjust the parameters to correct it.

Setting PROCESS Format

By default, the video format of NDI streams is the same as that of input source.

By clicking Reset to Default in the bottom right corner of the page, you can

cancel your settings.

Video

Click and enter Video tab to check the information detected by the device, and modify the video format according to your needs. By clicking Reset to Default in the

bottom right corner of the page, you can cancel your modified settings.

Color format

Check the box to select other options, including RGB, YUV BT.601, YUV

BT.709 and YUV BT.2020.

■

Quantization

Check the box to select other options, including Full and Limited.

■

Brightness

Drag the slider bars to adjust it. Click to restore to default.

■

Contrast

Drag the slider bars to adjust it. Click to restore to default.

■

Saturation

■

27

Setting OUTPUT Format

By default, the video format of the NDI output stream is the same as that of

input source.

Drag the slider bars to adjust it. Click to restore to default.

Hue

Drag the slider bars to adjust it. Click to restore to default.

■

Deinterlace

Select other deinterlace options, including:

■

None: an interlaced source will be encoded with both fields intact.

■

Top field: Duplicate the upper field data vertically to create a full frame.

■

Bottom field: Duplicate the lower field data to create a full frame.

■

Special effect

Check the box to set a mirror effect (horizontal flip) of the video.

■

Resolution

Follow input is the default. Select or customize your own resolution if

necessary.

■

Frame rate

Follow input is the default. Reduced rates are a Half, a Third or a Quarter of

the input frame rate.

■

Full frame rate for low bandwidth

If the low-bandwidth mode is enabled when using the NDI stream receiver

application (such as Studio Monitor, Pro Convert decoder), user would

preview/capture the video stream with low resolution and low frame rate,

■

28

Setting Encoding Bitrate Ratio

The range of bitrate ratio is 50% to 200%. It is recommended to use the default

value of 100%.

A higher bitrate ratio is better for a good image quality and requires higher

bandwidth, while a lower one might lead to less satisfactory image quality but

require lower bandwidth.

which greatly reduces the bandwidth requirement. At this time, if the Full

frame rate for low res stream function is enabled, user can preview/capture

a video at a low resolution but more smooth video. Since the frame rate is

the same as that of the input signal but the bandwidth requirements is

reduced. Turning this feature on without the low-bandwidth mode will not

affect the video stream.

Aspect ratio

Check the box to set a different aspect ratio, then select values for the ratio.

■

Color format

Check the box to select other options, including: YUV BT.601, YUV BT.709,

YUV BT.2020.

■

Quantization

Check the box to select other options, including: Full, Limited.

■

Saturation

Check the box to select other options, including: Full, Limited, Extended.

■

29

Setting SmartEDID

NOTE: This function is available for Pro Convert HDMI Plus/4K Plus products.

EDID

Click and enter the EDID tab to check the EDID information. By clicking Reset to Default in the bottom right corner of the page, you can cancel your settings.

This tab is only available for HDMI products.

TM

SmartEDID

■

TM

SmartEDID is enabled by default. When it is disabled, other related

functions can not be set.

■

TM

Depending on the input capability of the converter and that of the

device connected to the loop-through interface, the converter will

smartly select to send the EDID to the video source device, to ensure

both the converter and the loop-through device can obtain the signal

they support.

■

Keep last

■

Keep the last EDID value used.

■

This function is disabled by default. To enable it, the SmartEDID function

should also be enabled. When Keep Last is enabled and the loop-

through device is disconnected, the current EDID will still be used. The

converter will continue receiving signal so the video capture and

encoding continues. Otherwise, the converter will resend its EDID to the

source device for it to redetermine what format of signal to send. As a

result, there could be an interruption to the source signal for a short

time.

■

30

Setting INPUT EDID

Any of the following actions can be performed on the input EDID of the device.

Add audio

■

Force the source device to output audio.

■

If users connect a monitor which doesn’t support audio to the loop-

through output, the source device will decide not to output audio. As a

result, the Pro Convert will not get any audio input. If Add Audio is

enabled, the Pro Convert will communicate with the video source device,

forcing it to output audio.

■

Limited pixel clock

■

If enabled, when the pixel resolution of the loop-through device is

beyond the capability of the Pro Convert, a lower pixel resolution will be

used in order to avoid the output producing a blank screen.

■

Default: Click Default to reset the current EDID to default values.

■

Import: Click and select an EDID file to import a local EDID file.

■

Export: Click and set the file name to export the current EDID as a .bin file.

■

31

Checking OUTPUT EDID

OUTPUT EDID shows the EDID of the connected loop-through device.

NOTE: This section is not available for TX products.

Export: Click and set the file name to export the current EDID as a .bin file.

■

32

Figure1. Set Source Video parameters in the Web UI

Figure2. Monitor Pro Convert devices using NDI Studio Monitor

Setting Source Video

NDI

NDI is a standard developed by NewTek to transport IP video over a LAN with high-quality and low latency. Note that you need to click Apply at the bottom-right

corner of the page to save changes.

®

®

Group name shows the group that receives NDI streams sent by your

converter.

■

The group name is non case-sensitive, and should contain A to Z, a to z,

0 to 9 and special characters like _-. The group name entry can contain

comma-separated values, allowing your converter to send to all the

groups listed here.

■

The default group is public group.

■

To make a private NDI group, refer to Creating a Private Group.

■

Source name shows the NDI source name used for your converter.

■

By default, the source name is #%board-id% (%serial-no%). when you

monitor Pro Convert devices using NDI Studio Monitor, the NDI stream

name is displayed as on the left in Figure2.

■

You can change the board-id via the rotary switch on your unit.

■

serial-no indicates the unit's serial number, as per the barcode label.

■

%board-id% and %serial-no% are the only supported variables.

■

You can change the Source Name to a string with maximum of 30

characters, containing A to Z, a to z, 0 to 9, spaces and special

characters like _-#()%.

■

If no text is entered for the Source Name, it will take the default value

■

33

How to create a private NDI Group

By default, all NDI channels are in the public group, visible to all NDI clients on

the same LAN. Here's a walkthrough of the basics for creating and joining

private groups.

1. Creating a Private Group In Web UI

A converter is allowed to send streams to multiple groups when

setting the Group name as comma-separated values, such as

"magewell01,magewell02,magewell03,magewell04".

Now, any NDI-enabled clients of groups magewell01, magewell02,

magewell03, or magewell04 can receive video streams sent by your

converter on the same LAN.

#%board-id% (%serial-no%) automatically after clicking Apply.

Access the Web UI, and sign in with your account. Then click and

enter the NDI tab.

Step 1

®

Change the Group name. Here for example, magewell01.Step 2

Click Apply to save your changes.Step 3

34

2. Joining In the Private Group In NDI Access Manager

Setting Audio Reference Level

Two ways are provided for audio values conversion between source and output

signal including EBU and SMPTE. By default, it is SMPTE.

Download and install the NDI tools from the NewTek official site

www.newtek.com/ndi/tools for free.

Step 4

Launch the NDI Access Manager in your system.Step 5

Click New in Receive Groups section in the Groups tab, and add

the same group that was created in the Pro Convert Web UI. Here

for example, magewell01.

Step 6

Click OK.Step 7

35

Figure 1 Set discovery server in the Web UI

Figure 2 Set discovery server in the NDI Access Manager tool

Setting Discovery Server

By turning on the Discovery server, the encoder can only be received by the

specified receiver, and the mDNS auto-discovery function is unavailable.

Pro Convert encoder can be used as a discovery server due to the build-in

Discovery Service feature. It starts automatically when device booting, and

requires zero configuration. Or you can deploy NDI Discovery Service on

another server considering your studio environment.

1. Ensure that the receiver and encoder can ping each other.

This function works between encoder and receiver that can ping each

other even from differential network segment. After setting, the output

stream of your encoder can be received by specified server.

2. Use Pro Convert encoder as the Discovery Server: in the encoder WebUI,

enable Discovery server, and specify the Server IP to IP address of the

Pro Convert encoder.

3. Launch the NDI Access Manager tool installed in the receive computer,

and specify the discovery server parameters.

i. Enter the Advanced tab.

ii. Disable Multicast Sending Enabled, check Use Discovery Server,

and specify Server IP to the IP address of the receiver server running

discovery service function.

Note: The Server IP of NDI Access Manager and encoder WebUI

should be the same.

Download the NDI Access Manager from the NewTek official site

www.newtek.com/ndi/tools for free.

36

Setting Transport Mode

Connections can be established between the encoder and their receivers,

including UDP (Unicast), UDP (Multicast), RUDP (Unicast), TCP (Uni-Connection)

and TCP (Multi-Connection). Choose a proper one based on your networking

conditions. By default, TCP (Multi-Connection) is used.

UDP (Unicast) indicates that the encoder sends a UDP stream directly to the

receiver. It is used where lower latency matters. And multiple simultaneous

streams will work independently for multiple receivers.

■

UDP (Multicast) indicates that the encoder sends the UDP stream to a

multicast group. It is used for one-to-many broadcast for lower CPU

utilization. Parameters in a multicast configuration include:

■

Multicast IP ranges from 224.0.0.0 to 239.255.255.255.

■

Subnet Mask can be legitimate value ranging from 255.0.0.0 ~

255.255.255.252.

■

Time To Live ranges from 1 to 255. The default value is 4.

■

RUDP (Unicast), Reliable User Datagram Protocol, is a connection-oriented

and unicast protocol. RUDP helps to maintain the flow control and reliability

of data transfer. The transmission control algorithms on both sending and

receiving sides guarantee the RUDP capable of recovering from data loss,

duplication, delay, and as well as reordering.

■

TCP (Uni-Connection) indicates to establish single TCP connection between

the encoder and receiver, and transfer all A/V packets are transferred via

one port. Compared with UDP (Unicast) or TCP (Multi-Connection), it has

lower CPU utilization. It is used where reliable transmission of data

matters,which makes it suitable for 4K NDI streams.

■

TCP (Multi-Connection) indicates to establish multiple TCP connections

■

37

Setting Failover

Failover is a method of protecting your NDI transmission from failure. If the

source video fails, the backup device begins to provide a service. The initial

source will be restored after it recovers. This function is disabled by default.

between the encoder and receivers, but transfer audio packet and video

packet via different ports. It usually works in a complicated networking

studio. It is used where reliable transmission of data matters, which makes it

suitable for 4K NDI streams.

Source name shows the backup NDI channel name.

Click Change... and select the failover (backup) video device within the same

NDI group as the initial source.

■

IP Address shows the IP Address of the backup NDI channel.

The failover IP Address is automatically obtained after you select the backup

NDI source.

■

38

Figure1. Set Receiver Control parameters in the Web UI

Figure2. NDI Studio Monitor: PTZ controller

Setting Receiver Control

PTZ control

This function is disabled by default. Turn it on when you want to control a

connected PTZ camera through the NDI Studio Monitor, then the PTZ

controller interface will be shown in the NDI Studio Monitor.

■

Web control

This function is enabled by default. We recommend you keep it turned on,

because you cannot open the Web UI by clicking the gear icon in the NDI

Studio Monitor if this function is disabled.

■

39

Using Custom Tally Lights

Pro Convert supports the use of User customized tally lights through the
definition of the pinouts of the PTZ interface.
Note that the second you turn on the switch for this function, the Magewell
tally light and LED matrix screen will no longer be working. The pinouts of the
PTZ interface see Description of Mini-DIN8 Breakout.

TM

40

Setting PTZ Control Parameters

PTZ

Pro Convert supports control of multiple PTZ cameras through the 8-pin PTZ control socket. Wire PTZ cameras in a daisy chain if you want to control multiple

cameras. Click and enter the PTZ tab to set parameters.

Note:

If installing more than one PTZ camera, you need to make sure that all cameras are set to the same protocol ("VISCA"), the same Baud Rate, and are connected in

serial mode.

■

If the V addresses of the cameras are set to fixed, the IDs must be different for the converter to determine their identities.

■

If the V address are not fixed, the converter will assign an ID for the PTZ camera automatically. If multiple cameras are connected, the directly connected one is

Device 1, the next one in the chain is Device 2, etc.

■

Check your camera manual for instructions on how to set up your PTZ cameras.

■

Protocol

Shows the control language that allows the camera and the converter to

communicate to each other. For now, VISCA, Visca UDP, Visca UDP2rs232,

PELCO-P and PELCO-D protocol are supported. If multiple cameras are

connected, all cameras should also be set to VISCA.

■

Baud rate

Shows the control data speed. For example, "9600 baud" means that the

PTZ control port is capable of transferring a maximum of 9600 bits per

second. If multiple cameras are connected, each camera should be set to

the same value as used here.

Options are: 2400, 4800, 9600, 19200 and 38400.

By default, the Baud rate is 9600.

■

41

Device ID

Shows the ID of the camera, which allows the controller to identify different

PTZ cameras, especially when multiple cameras are connected.

The value ranges from 1 to 7.

By default, the value is 1.

■

Invert pan direction

Turn on to reverse the pan-direction movement. You can enable this

function to make control more intuitive when the camera is not installed in

the normal position.

■

Invert tilt direction

Turn on to reverse the tilt-direction movement. You can enable this function

to make control more intuitive when the camera is not installed in the

normal position.

■

Advanced Visca Parameters

Pro Convert device supports advanced control of the PTZ camera when

using VISCA or Visca UDP. Note the following points when configuration.

1. Check the user manual of the camera or contact the manufacturer for

detailed control parameters of the camera.

2. Convert the values of camera parameters to decimal numbers and fill

them in the corresponding parameter options.

■

42

Control the PTZ camera via Visca UDP

Pro Convert device supports control of the network camera via the Visca

UDP protocol, without the need to use a PTZ control line to connect the Pro

Convert device to the PTZ camera. The PTZ camera and encoder must be

able to ping each other.

Set the encoder parameters as follows.

1. Protocol: Visca UDP

2. IP Address: The IP address of your camera

3. Port: Your camera's Visca protocol network port (check the user

manual of the camera or contact the manufacturer to get it)

4. Visca UDP message header: Turn this option on if the communication

protocol your camera (e.g. SONY camera) uses the Visca UDP header.

Or else, the converter may not be able to control the PTZ camera.

■

43

Figure1 Parameters of the encoder

Figure2 Parameters of the vMix PTZ

Control the PTZ camera via Visca UDP2rs232

Use the protocol When a capture software (e.g. vMix) supports PTZ but not

NDI PTZ. Set the PTZ parameters of the encoder, PTZ camera and capture

software as follows.

1. Connect the encoder to the RS232 IN port on the PTZ camera.

2. Encoder protocol: Visca UDP2rs232.

The Port number of the encoder should be the same as that of the

vMix protocol port number.

3. PTZ camera protocol: Visca

4. In the capture software, use Visca UDP or Visca over IP to control PTZ

and fill in with the IP address of the encoder. The configuration

example of vMix is shown as the left figures.

■

44

Creating/Removing General Users

After signing in with default admin account, you may need to add general

users to give them permissions to do basic operations, like monitoring the

device, or setting some of the parameters.

System

With administrative rights, you can access the System tab to control more functions, such as:

Otherwise, the System tab is invisible when you log in as a general user.

Creating or removing general user accounts for accessing the converter

■

Changing passwords for all users of the converter

■

Changing the converter's name

■

Network settings for joining a specific LAN

■

Updating firmware for the latest features and improvements

■

Joining Magewell Cloud for remote control

■

Exporting reports and logs to get technical support

■

Rebooting or resetting the converter to fix problems

■

Access the Web UI, and sign in as administrator.Step 1

Click and enter the System > User Management tab.Step 2

Click Add New User.Step 3

Type in the user name, password, and confirm your password.Step 4

The username is a string of 3 to 12 characters, which contains the

letters A-Z, a-z, numbers 0-9 and underscore.

■

The password is a string of 1 to 32 characters, which contains the

■

45

Converters support the addition of up to 15 general users.

letters A-Z, a-z, numbers 0-9 and special characters _-

~!@#$%^&*-+=.

Click OK.Step 5

Repeat Step 3 to 5 to add multiple users.Step 6

To delete a user, move the cursor to the user name you want to

delete, then click the delete button "X" appeared at the top-right

corner.

Step 7

Confirm the deletion when prompted.Step 8

46

Setting Password

After login, You can either set up a password in the user account drop-list, or in

the System tab (with administrative rights).

Solution 1: Setting in via the user account drop-list

The password is a string of 1 to 32 characters, which contains letters
A-Z, a-z, numbers 0-9 and special characters _~!@#$%^&*-+=.

Solution 2: Setting in the System tab

The password is a string of 1 to 32 characters, which contains letters

A-Z, a-z, numbers 0-9 and special characters _~!@#$%^&*-+=.

Access the Web UI, and sign in with your username and password.Step 1

Click the drop-list icon beside the logged-in username, and

click Change password.

Step 2

In the prompt window, type in your old password, the new

password, and confirm your new password.

Step 3

Click OK.Step 4

Access the Web UI and sign in from the administrator account, then

you can change any user's password.

Step 1

Click and enter the System tab.Step 2

Move the cursor to the specific user name, then click Set password.Step 3

In the prompt window, type in and confirm your password.Step 4

Click OK.Step 5

47

Setting Device Name

To change device name in the System tab requires administrative rights.

By default, the device name is the same as the product model name.

The device name is a string of 1 to 30 non-case sensitive characters,

containing letters a to z, A to Z, 0-9, spaces and special characters

like _-+.

Network Settings

To change network connections in the System tab requires administrative

rights. You can change the device name while setting network parameters.

By default, the Pro Convert unit automatically detects any connected network.

You can set a static IP Address if the device failed to auto-configure using

DHCP. If multiple devices are connected using Ethernet over USB, change the

RNDIS IP address according to your own arrangement.

Setting Ethernet IP Address

Access the Web UI, and sign in as administrator.Step 1

Click and enter the System tab, then select Network.Step 2

Enter a new Device name.Step 3

Click Apply to save changes, and confirm with Yes when prompted.Step 4

Access the Web UI, and sign in as administrator.Step 1

Click and enter the System tab, then select Network.Step 2

Turn on Set IP Address Manually, then enter a new IP address,

Subnet mask, Gateway, and DNS server.

Step 3

Click Apply to save changes.Step 4

When the prompt appears, click Yes.Step 5

48

Setting Ethernet over USB IP Address

RNDIS (Microsoft's widely used Ethernet over USB protocol)/ECM (Ethernet

Control Model) provides a virtual Ethernet link for the converter to connect to a

computer operating system.

Note:

Type the manually assigned IP address in your web browser to

access the Web UI, verifying if the network settings work.

Step 6

It is not recommended that you modify this IP address unless there is a

conflict on your LAN.

■

Do not connect more than one converter simultaneously to one system

when using Ethernet over USB.

■

Access the Web UI and sign in as administrator.Step 1

Click and enter the System tab, then select Network.Step 2

Enter a new IP address for Ethernet over USB.Step 3

Click Apply to save changes, then click Yes when prompted.Step 4

49

Setting an NTP Server

Access the Web UI and sign in as administrator.Step 1

Click and enter the System tab, then select Network.Step 2

Turn on the Set NTP Server Address Manually switch, and type

the IPv4 address or domain name of an NTP server or pool, such

as pool.ntp.org.

Step 3

Click Apply to save changes.Step 4

50

Figure1. Click Manual update

Figure2. Click Reboot

Updating the Firmware

To update the firmware via the System tab requires administrative rights.

Note: Currently online update is not supported.

You can download the Pro Convert firmware package from the

Downloads section of the Magewell website:

www.magewell.com/downloads/pro-convert.

The device will automatically verify the update file.

The unit will upload the file after the file verification is passed.

DO NOT shut down or reboot the device when updating firmware.

The changes take effect after you reboot the device.

The Firmware version should have changed to show the number of

the new update.

Access the Web UI, and sign in as administrator.Step 1

Click and enter the System tab, then select Firmware.Step 2

Click on click to update to select the .mwf firmware update file from

your local storage, or just drag and drop the file from your

computer into the upload zone.

Step 3

Click Open to upload the updates package.Step 4

In the Manual Update window, click Update.Step 5

Click Reboot to complete the update.Step 6

Log in to your unit's Web UI and check the current Firmware

version in the Dashboard tab.

Step 7

51

Registering for Magewell Cloud

Pro Convert can be remotely controlled using Magewell Cloud. Detailed Cloud

information refers to official site.

Checking Cloud Status

Click Register... and input parameters in the prompted window.

■

Invitation code: 4-number security code obtained from Magewell

Cloud. If none, leave it empty.

■

Cloud address: input IP address or domain name of Cloud.

■

HTTP port: input HTTP port number, which should be consist with that

of Cloud.

■

Cloud status: Online or Offline. Online indicates that the communication

between device and Cloud platform goes well. On the other hand, Offline

indicates the communication is interrupted.

■

Register status: shows current status of cloud-join permission, including

■

Incorrect invitation code: you need to change your registration with

correct code.

■

Waiting: registration is successfully submitted to Cloud and you can click

Cancel to withdraw the registration.

■

Approved: registration is approved. This device can be remotely

controlled.

■

Rejected: Registration is denied.

■

Deleted: Registration is deleted, you can re-apply for joining the Cloud.

■

Cloud address: shows IP address or domain name of Cloud.

■

52

HTTP port: shows the HTTP port of device used to communicate with

Cloud.

■

53

Exporting Reports and Logs

You can export reports and logs from your converter when you want to get

help from the Magewell Support team. These files will help our support

engineers get a better understanding of your device status and other related

equipment like the source device. These operations require administrative

rights.

Exporting Reports

Access the Web UI and sign in as administrator.Step 1

Click and enter the System tab, then select Report.Step 2

Click Export... to generate a .html file.Step 3

When the prompt appears, click Export.Step 4

54

Clearing/Exporting All Logs

By default, all logs are displayed in the table. Log entries can be
categorized as "error", "warning", and "information".

When prompted in the window, click Export.

When prompted in the window, click Yes.

Access the Web UI and sign in as administrator.Step 1

Click and enter the System tab, then select Log.Step 2

(Optional) Filter current logs.Step 3

Total shows the total number of filtered events.

■

All: Check to show all logs.

The device can store up to 1000 local log entries. After 1000

entries have been recorded, the oldest entry will be deleted

before a new one can be added.

■

Information: Check to show information logs - which record user

actions or significant system events, e.g. login and signal locked.

■

Warning: Check to show warning logs - which mean something

has not worked as it should. e.g. Ethernet is disconnected or

signal is unlocked.

■

Error: Check to show error logs - which mean some serious error

has happened.

■

(Optional) Click Export... to get a .html file of all logs.Step 4

(Optional) Click Clear to delete all logs.Step 5

55

Rebooting/Resetting Pro Convert

Rebooting/resetting your Pro Convert when problems are encountered.

Rebooting Pro Convert

Rebooting your device will not lose any of your configuration settings.



Access the Web UI and sign in as administrator.Step 1

Click the drop-list icon behind your username at the top-right

of the Web UI and select Reboot.

Step 2

When prompted in the window, click Reboot.Step 3

56

Figure1. Connections

Figure2. Reset all settings

Resetting All Settings

The default address is http://192.168.66.1. Please do not change it

unless there is a conflict in your network.

The reset process may take a few minutes.

Warning: Resetting your device will lose all your configuration data.



Connect the device and your computer with the USB cable.Step 1

Launch your web browser and type in the Ethernet over USB address

to access the Web UI SIGN IN page.

Step 2

Click Reset all settings at the top right corner of the SIGN IN page.Step 3

57

How to supply power to the Pro Convert

There are 2 ways to power your converter as shown in the left figure:

1. Via USB: Plug in the supplied 5V power adapter via the USB cable to

supply power.

2. Via PoE: Plug in an Ethernet cable connected to a PoE switch or a PoE

adapter for power and Ethernet connection.

Note:

Which version of NDI SDK is compatible with Pro Convert?

NewTek NDI SDK 4.0 and above are compatible with Pro Convert.

How long it takes for one frame to be input until it is rendered?

After testing, if NDI Monitor, the NewTek official test software is used to

preview the NDI stream, the average delay of transmitting 4K@60Hz signal is

about 60ms in a Gigabit Ethernet network.

FAQ

Pro Convert devices require a 5V DC source with a current rating of no less

than 2.1A.

■

We recommend that you use only the included Magewell accessories.

■

If any included accessory is lost or broken, please contact your Magewell

authorized local resellers for help.

■

®

®

58

How to configure Pro Convert via Web UI

Pro Convert allows you to set up and control via a web-based user interface as

either an administrator or a general user.

You can get access to the Web UI using Windows File Explorer, through your

web browser over a USB connection, or with NDI Studio Monitor software. Here

takes the Pro Convert HDMI 4K Plus as an example.

Make sure that at least one of the following web browsers is installed in your

system.

1. Using Windows File Explorer

This method is available for Windows7/8/8.1/10 users.

Google Chrome version 49 and above

■

Microsoft Internet Explorer 11

■

Microsoft Edge

■

Mozilla Firefox version 61 and above

■

Apple Safari 11.1 and above

■

Opera 55.0.2994.44 and above

■

Connect your converter via Ethernet and power it up as shown on

the left.

Step 1

Open a File Explorer window in one of the following ways.Step 2

Click on the Start button and find File Explorer in the Start

menu.

■

Press the Windows logo key + E.

■

Select the folder icon on the taskbar.

■

59

2. Using your web browser over USB

The default admin account (case-sensitive) is Admin, Admin. It is

recommended to change the admin password after log-in.

Select the Network view at the bottom of the list of items on the left

side of the File Explorer.

Step 3

Turn on the network discovery function if prompted.Step 4

Find your Pro Convert device in the Other Devices section, where it

will be shown as "Pro Convert + #board index + (serial number)".

Step 5

The serial number (marked on your device) will be in a form like

"B401180706006".

■

The board index (the rotary switch number on your device) is

shown like "04" or "#04".

■

Double click the converter icon to open the Web UI of the device in

your web browser.

Step 6

Connect the Pro Convert device to your computer using the USB

cable.

Step 1

Launch your web browser, and type in USB RNDIS address to access

the Web UI. The default address is http://192.168.66.1.

Step 2

Enter your account and password in the SIGN IN page, and

configure the device after you login successfully.

Step 3

60

Figure1. Select your NDI channel in NDI Studio Monitor

Figure2. Click the gear icon to open the Web UI.

3. Using NDI Studio Monitor

The web UI of the selected device will open in your web browser.

The default admin account (case-sensitive) is Admin, Admin. It is

recommended to change the admin password after log-in.

From a computer on the same LAN, download and install Studio

Monitor from NewTek's official site www.newtek.com/ndi/tools for

free.

Step 1

Run Studio Monitor on your system.Step 2

Click the Menu icon at the top left, and select your NDI channel:

device name > source name.

Step 3

Click the gear icon at the bottom right of the Studio Monitor.Step 4

Enter your account and password in the SIGN IN page, and

configure the device after you login successfully.

Step 5

61

How to change device name and source name

Pro Convert allows you to set up and control via a web-based user interface as

either an administrator or a general user. Changing the device name requires

administrator rights, while changing the source name only requires general user

rights.

The following describes the operational steps for changing both parameters via

the administrator account. A general user account can only change the video

source name, but the steps are the same as those for an administrator.

1. Changing source name

The default source name is #%board-id% (%serial-no%).

Access the Web UI, and sign in as administrator.Step 1

Click and enter the NDI tab.Step 2

®

Change the Source name.Step 3

board-id indicates the unit's rotary switch number. You can

change the board-id by operating rotary switch in your unit.

■

serial-no indicates the unit's serial number (as shown on the

barcode label on its surface).

■

%board-id% and %serial-no% are the only supported variables.

■

You can change the source name to a string with maximum of 30

case-sensitive characters, which contains A to Z, a to z, 0 to 9,

spaces and special characters like _-#()%.

■

The Source Name will be filled in with the default value

#%board-id% (%serial-no%) automatically after clicking Apply,

if you leave the parameter empty.

■

62

2. Changing device name

The device name is a string of 1 to 30 non-case sensitive characters,

containing letters a to z, A to Z, 0-9, spaces and special characters

like _-+.

It may take a few minutes for your settings to take effect.

3. Verify your settings

Download the Studio Monitor software from the NewTek official
website www.newtek.com/ndi/tools for free.

Click Apply to save your changes.Step 4

Click and enter the System > Network tab.Step 5

Change the Device name.Step 6

Click Apply to save your changes, and then click Yes when

prompted.

Step 7

Click and enter the Dashboard tab in the Web UI to check the

Device name, and Name in the NDI > General section, or verify

them by launching NewTek NDI Studio Monitor to check the device

name and NDI source name shown there. The values should be the

same as your settings.

Step 8

®

63

How to reset a Pro Convert device

The default address is http://192.168.66.1. Please do not change it

unless there is a conflict on your network.

The reset process may take a few minutes.

Warning: Resetting your device will lose all your configuration data.



Connect your converter to your computer.Step 1

Launch your web browser, and type in the USB RNDIS address to

access the Web UI SIGN IN page.

Step 2

Click Reset all settings at the top right corner of the SIGN IN page.Step 3

64

Figure1. Click Manual update

Figure2. Click Reboot

How to manually update the firmware for Pro Convert

You can update firmware via the Web UI with administrative rights.

You can download the Pro Convert firmware package from the

Downloads section of the Magewell website:

www.magewell.com/downloads/pro-convert.

The device will automatically verify the update file.

The unit will upload the file after the file verification is passed.

The reboot process may take a few minutes.

The Firmware version should now show the number of the new

update.

Access the Web UI and sign in as administrator.Step 1

Click and enter the System tab, then select Firmware.Step 2

Click on Manual update.Step 3

Select the .mwf firmware update file from your local storage.Step 4

Click Open to upload the updates package.Step 5

In the Manual Update window, click Update.Step 6

DO NOT shut down or reboot the device during updating

procedure.



After loading successfully, click Reboot to complete the update.Step 7

Login to the Web UI again and check the current Firmware version

number in the Dashboard tab.

Step 8

65

What to do if you forgot the password

If you are a general user, ask your administrator to set a new password for you.

If you are the administrator, you need to reset all settings back to default

values, then set a new admin password.

1. To reset a general user's password.

The password is a string of 1 to 32 case-sensitive characters, which
contains A-Z, a-z, 0-9 and special characters _-~!@#$%^&*-+=.

Figure1. Connections

2. To set a new admin password.

The default IP address of USB RNDIS is http://192.168.66.1. Please

do not modify it unless there is a conflict on your network.

The reset process may take a few minutes, and all configuration data

will be lost – not just the passwords.

Access the Web UI, and sign in as administrator.Step 1

Click and enter the System tab.Step 2

Click the Set password link which appears when your mouse hovers

over the user name.

Step 3

Type in new password and confirm the new password as prompted

in the window.

Step 4

Click OK.Step 5

Connect the device to a computer with the USB cable.Step 1

Type in the USB RNDIS address to your web browser.Step 2

Click Reset all settings at the top-right corner of the SIGN IN page.Step 3

Sign in to the Web UI via the default admin account (case-sensitive):

Admin, Admin.

Step 4

66

Figure2. Reset all settings

The password is a string of 1 to 32 case-sensitive characters, which
contains letters A-Z, a-z, numbers 0-9 and special characters _­~!@#$%^&*-+=.

Click and enter the System tab.Step 5

Click the Set password link which appears when your mouse hovers

over the user name.

Step 6

Type in new password, and confirm the new password as prompted

in the window.

Step 7

Click OK.Step 8

67

Figure1. Connections

Figure2. Windows Command Line Interpreter

How to retrieve your USB RNDIS IP Address

Connect the device and your computer with a USB cable as shown

in the left Figure1. Connections.

Step 1

Take the following steps according to your operating system.Step 2

For Windows users

1. Type cmd in the search bar to start the command

interpreter.

2. Type in ipconfig, and find an IPv4 address of the form

192.168.xxx.2, as shown in Figure2. Windows Command Line

Interpreter.

■

For Linux users

1. Launch the terminal.

2. Type in ifconfig -a, and find an IPv4 address of the form

192.168.xxx.2, as shown in Figure3. Linux Terminal.

■

For Mac users

1. Click the System Preferences icon in the Dock or choose

Apple menu > System Preferences.

2. Choose Network > Pro Convert, and check the IP Address,

as shown in Figure4. Mac Network.

■

If 192.168.xxx.2 is taken, the IP address would automatically

change to another value within the ranges of 192.168.xxx.2

to 192.168.xxx.254.



Type in 192.168.xxx.1 in your web browser to access the Web UI.Step 3

68

Figure3. Linux Terminal

Figure4. Mac Network

69

The encoder and receiver has configured Discovery server, and the

Discovery Service deployed in a standalone server, but the receiver

cannot get the video stream.

If you are using a standalone Discovery Service server, ensure that the NDI

Discovery Service.exe application must have been installed to your standalone

server, before the encoder and receiver enabling the Discovery Server.

Figure1 vMix PTZ parameters

How to control the PTZ camera via the Visca UDP2rs232 using vMix

Encoders may use the Visca UDP2rs232 protocol for PTZ control protocol since

vMix supports PTZ but not NDI PTZ. Set the PTZ parameters of the encoder,

PTZ camera and capture software as follows.

1. Connect the encoder to the RS232 IN port of the PTZ camera.

2. Set PTZ control protocol of your encoder to Visca UDP2rs232. The port

number of the encoder should be the same as that of the vMix protocol

port number.

For vMix, the port number of PTZ Optics VISCA UDP is 1259; the port

number of Sony Visca UDP is 52381.

3. Set PTZ camera protocol to Visca.

4. In the vMix, use Visca UDP to control PTZ and fill in with the IP address of

the encoder. The vMix configuration is shown as the left figure.

70

Advanced settings of PTZ camera

How to change the advanced settings of PTZ camera

Pro Convert device supports advanced control of the PTZ camera. Steps are as

follows:

1. Log in to the Pro Convert Web UI.

2. In the PTZ tab page, set Protocol to Visca or Visca UDP.

3. Expand Advanced Visca Parameters at the bottom of the page.

4. Check the user manual of the camera or contact the manufacturer for

detailed control parameters of the camera.

5. Convert the values of camera parameters to decimal numbers and fill

them in the corresponding parameter options.

6. Click Apply to make the above configurations take effect.

71

Set VIsca UDP Protocol

How to set the Visca UDP protocol of PTZ camera

Pro Convert device supports control of the network camera via the Visca UDP

protocol, without the need to use a PTZ control line to connect the Pro Convert

device to the PTZ camera. Steps are as follows:

1. Log in to the Pro Convert Web UI. For details, refer to How to configure

Pro Convert via Web UI.

2. In the PTZ tab page, set the following parameters:

3. Click Apply to make the above configurations take effect.

Protocol: Visca UDP

■

IP Address: The IP address of your camera

■

Port: Your camera's Visca protocol network port. Check the user

manual of the camera or contact the manufacturer to get it.

■

Visca UDP message header: Turn this option on if the communication

protocol your camera (e.g. SONY camera) uses the Visca UDP header.

■

72

Support

Get the Latest Information

If you have any problems using Magewell products or need more technical information, please visit the following channels.

Technical Support

Tutorial video: www.magewell.com/tv

■

YouTube: Magewell

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Knowledge base: www.magewell.com/kb/pro-convert

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Official website: www.magewell.com/pro-convert

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Submit your questions in the online Ticket System: tickets.magewell.com

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Contact the Magewell Technical Support Team at [e-mail]

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Warranty

Limited Warranty

Except otherwise set between you and Magewell in advance in a written form, the free limited warranty service starts from the date on your proof of purchase. The

proof can be: sales contract, formal sales receipt, invoice or delivery note. The earliest date of these proofs is the starting date of the free limited warranty.

The period of free limited warranty goes as below:

How to get the limited warranty

1. Please contact the Magewell support team by email ([e-mail]) first, to determine whether your problem can only be solved by returning it to

Magewell for repair. Magewell might ask you to take photos of the front and back of the defective products.

2. Magewell will issue an RMA letter to you if it is confirmed that you need to return the faulty product for further examination or repair. Please fill in the RMA with

necessary information as required.

If it is regular repair, you will be responsible for the shipping cost, duties and insurance cost (if applicable); if the product is DOA, Magewell will be responsible for

the shipping cost.

3. If some components need to be replaced, Magewell will decide to repair, renovate or replace the components by itself. Magewell may use new or repaired

component to repair the product. The repaired product can be expected to work normally and the performance to remain the same. Repaired products can

work in a good working condition and at least function the same as the original unit. The original replaced component will become the property of Magewell

and components which are replaced for the client will become his/her property.

4. If the product is within warranty, Magewell will repair or replace the faulty units at its own discretion. In circumstances where the faulty unit is replaced by another

one, Magewell may use new, repaired or renovated units. The faulty unit will then become the property of Magewell while the replacement unit will become the

property of the purchaser.

5. If the warranty expires, Magewell will inform the purchaser whether the products can be repaired and the maintenance costs they need to pay. If purchasers

Pro Convert Family: two (2) years;

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The USB cable and power adapter provided as accessories: one (1) year.

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decide to repair, Magewell will repair, renovate, or replace the components after receiving the maintenance costs. If purchasers give up repairing, Magewell will

dispose of the faulty unit if the purchaser chooses that option.

6. The repaired or replaced product assumes 1) the remaining term of the Warranty of the replaced unit or faulty unit; 2) ninety (90) days from the date of

replacement or repair, whichever provides longer coverage for you. The extended warranty is only valid for repaired/replaced components.

7. The period of service depends on the client’s location (country and area) and the product.

To view the complete warranty policy, please visit www.magewell.com/quality-assurance.

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Notice

Copyright © 2020 Nanjing Magewell Electronics Co., Ltd.

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or

other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and

certain other noncommercial uses permitted by copyright law.

Trademarks

HDMI, the HDMI logo and High-Definition Multimedia interface are trademarks or registered trademarks of HDMI Licensing LLC. Windows, DirectShow and

DirectSound are trademarks or registered trademarks of Microsoft Corporation. OS X and macOS are trademarks or registered trademarks of Apple Inc. NDI is

trademark or registered trademark of NewTek Inc. Other trademarks and company names mentioned are the properties of their respective owners.

About this Document

This document is for reference only. Please refer to the actual product for more details.

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The user shall undertake any losses resulting from violation of guidance in the document.

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In case that PDF document cannot be opened, please upgrade the reading tool to the latest version or use other mainstream reading tools.

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This company reserves rights to revise any information in the document anytime; and the revised contents will be added to the new version without prior

announcement. Some functions of the products may be slightly different before and after revision.

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The document may include technically inaccurate contents, inconsistencies with product functions and operations, or misprint. Final explanations of the company

shall prevail.

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The only warranties for Magewell products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein

should be construed as constituting an additional warranty. Magewell shall not be liable for technical or editorial errors or omissions contained herein.

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Glossary and Abbreviations

Board Index

Board Index indicates the rotary switch number located in the Pro Convert. It helps users to mark and identify multiple devices

ECM

Ethernet Control Model (ECM) provides a virtual Ethernet link for mac users used on top of USB.

EDID

Extended Display Identification Data (EDID) is a metadata format for display devices to describe their capabilities to a video source.

Failover

Failover is used to provide a high degree of reliability. It switches to a standby NDI source channel upon the failure of the previously active source.

NDI

NDI (Network Device Interface) is a standard developed by NewTek to transport video, audio & metadata over a local Ethernet network. Visit

www.newtek.com/ndi/ for more information.

®

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PoE

Power over Ethernet (PoE) is a networking feature defined by the IEEE 802.3af and 802.3at standards. PoE allows a single cable to provide both

data connection and electric power to attached devices.

PTZ Camera

Pan–tilt–zoom (PTZ) cameras are those that are capable of remote control of direction (pan & tilt) and lens zoom.

QoS

Quality of service (QoS) is the description or measurement of the overall performance of a service. To quantitatively measure quality of service,

several related aspects of the network service are often considered, such as packet loss, etc.

RNDIS

Remote Network Driver Interface Specification (RNDIS) is a Microsoft proprietary protocol used on top of USB. It provides a virtual Ethernet link to

operating systems.

Tally

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Tally lights comprise one or more signal-lamps on a professional video camera or monitor, to show when the device is on-air. A preview tally signal

is typically green, while a program one is usually shown using the colour red.

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