Magewell Pro Convert Audio DX Users Guide

03

Getting Started

03Overview

03Key Features

04System Requirements

05

Tutorial

06

Installation

06Safety Information

07Interfaces and Indications

08Cable Connections

10

Web UI Configuration

11Accessing the Web UI

13Signing In/Out

15Dashboard

18Global Settings

20Dante

22Stream

20Dante

22Stream

31Matrix

33System

45Rebooting/Resetting Pro Convert

47

FAQ

58

Support

59

Warranty

61

Notice

62

Glossary and Abbreviations

TABLE OF CONTENTS

2

Overview

Pro Convert Audio DX allows you to use the audio gear you already own -

your trusted compressors, equalizers or analog power amplifiers - adapt them

to the world of audio networking with Magewell audio unit, processing receive

and transmit analog and digital audio data.

The ultra-compact Pro Convert devices are ideal for both in-studio and

portable field use. Value-added features for live production applications include

WebUI for remote control, a ¼-20 thread for mounting accessories, effectively

broadcast audio online - NDI/SRT/Dante, and audio over IP - native Audio DX.

The units can be powered by either a DC adapter or via Power over Ethernet

(PoE) for further deployment simplicity.

Key Features

Getting Started

TM

Input and output 3.5mm unbalanced/4.4mm balanced/USB Audio

Class/Dante/NDI/SRT

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Nanosecond accuracy timing synchronization is provided using IEEE 1588-

2008 Precision Time Protocol (PTP) Version 2 (PTPv2)

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Integrated A/D and D/A audio converters

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Remotely manage via Magewell Cloud and Web UI

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Compatibility with a wide variety of TCP/IP devices, including PC and audio

processing software

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Dual power input options, powered by Power over Ethernet (PoE) switch, a

PoE injector (802.3 af) or DC 5V via MicroUSB connector

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3

System Requirements

Network

Supported Web Browser for the Web UI

Gigabit Ethernet

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Google Chrome version 49 and above

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Microsoft Edge

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Mozilla Firefox version 61 and above

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Apple Safari 11.1 and above

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Opera 55.0.2994.44 and above

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4

Tutorial

The setup procedures are as follows:

1. Make a workflow plan.

2. Complete the converter configuration of each session based on your business plan, including cable connections, input and output sessions, routing scheme and

other required parameters. After the configuration is completed, save the configuration.

3. Check whether RX/TX sessions are working successfully.

To connect cables to your device and power it on, refer to Installation.

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To connect UNBALANCED 3.5mm and BALANCED 4.4mm INs and OUTs, refer to Installation.

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To set Dante sessions, refer to user manual of Dante product. Then your converter will discover the Dante stream automatically.

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To configure NDI/SRT Caller/SRT Listener RX sessions, refer to set RX sessions.

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To configure NDI/SRT Caller/SRT Listener/RTSP TX sessions, refer to set TX sessions.

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To configure audio routing relationships of all INs and OUTs, refer to Matrix.

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5

Installation

Safety Information

Electrical Safety

Operation Safety

Seek professional assistance before using an adapter or extension cord. These devices could interrupt the grounding circuit.

■

Make sure that you are using the correct power adapter for the local voltage. If you are not sure about the voltage of the electrical outlet you are using, contact

your local power company.

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If the power adapter is broken, do not try to fix it by yourself. Contact a qualified service technician or your retailer for help.

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Before using the product, make sure all cables are correctly connected and the power cables are not damaged. If you notice any damage, contact your dealer

immediately.

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To avoid short circuits, keep paper clips, screws, and staples away from connectors, slots, sockets and circuitry.

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Avoid dust, humidity, and temperature extremes. Do not place the product in any area where it may become wet.

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Place the product on a stable surface.

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If you encounter technical problems with the product, contact your dealer or the Magewell Support Team via [e-mail].

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6

Interfaces and Indications

Pro Convert Audio DX

7

Cable Connections

1. Plug in the USB cable to USB+POWER port.

For power supply: Connect the other end of the USB cable to the power adapter.

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8

2. Plug in the Ethernet cable to ETH+POE port.

3. (Optional) Connect UNBALANCED 3.5mm/BALANCED 4.4mm IN/OUT (if needed) for analog audio.

For USB Net: Connect the other end of the USB cable to your computer.

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For UAC(USB audio class): Connect the other end of the USB cable to the USB audio source.

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For PoE: Connect the other end of the Ethernet cable to a PoE switch or a PoE adapter for power and Ethernet connection.

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For Ethernet connection: To ensure high speed transmission, it is recommended to connect the Pro Convert unit to a gigabit network.

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9

Web UI Configuration

Pro Convert allows to be controlled via a web-based user interface. With the Web UI, you can monitor the device’s working status, input signal status, and configure

settings for your sessions.

10

Figure1. Cable connections

Figure2. Find your device in the Network > Other Devices section

Accessing the Web UI

If you know your device's IP address, type it into your web browser to display

the Web UI. Alternatively, you can access the Web UI in one of the following

ways.

1. For Windows users (win7 and above), you can find and access your Pro

Convert device as a Network device in a File Explorer window.

2. Using the USB NET function.

Solution 1: using Windows File Explorer

This method is available for Windows(Win7 and above) users.

1. Connect your converter via Ethernet and power it up as shown on the left

Figure1 Cable connections.

2. Open a File Explorer window in one of the following ways.

3. Select the Network at the bottom of the list of items on the left side of the

File Explorer.

4. Turn on the network discovery function if prompted.

5. Find your Pro Convert device in the Other Devices section, where it will be

shown as "serial number".

The serial number (marked on your device) will be in a form like

"B401180706006".

Click on the Start button and find File Explorer in the Start menu.

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Press the Windows logo key + E.

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Select the folder icon on the taskbar.

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11

6. Double click the converter icon to open the Web UI of the device in your

web browser.

Solution 2: using USB NET

1. Connect the device and your computer using a USB cable as the left

figure.

2. Type the USB NET IP address in your web browser. The default address is

192.168.66.1.

The pop-up web UI of the connected device will be shown in your

browser.

Please do not change it unless there is a conflict in your network.

Do not connect more than one unit simultaneously to the same

system via USB NET.



12

Signing In/Out

The Web UI allows multi-users to have read/write access to make configuration

settings at the same time after login. However, operate on one device

simultaneously by many people is not recommended for it may cause

configuration conflicts.

Signing In: enter your account and password in the SIGN IN page.

The default administrator account name and password are as

follows:

Username: Admin

Password: Admin

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We recommend you to change the admin password after

logged-in.

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13

Signing Out: click the drop-list icon behind your username at the top-

right of the Web UI, and select Sign out.

The Reboot function requires administrative rights.

14

Checking Basic Information

Checking the Status of Analog Audio Interfaces

Both 3.5mm unbalanced and 4.4mm balanced inputs and outputs are

supported. You can connect professional audio equipments with 4.4mm to XLR

(also known as cannon) cables, including mixers, XLR microphone, and

professional audio recorder.

Dashboard

The Dashboard tab in the web UI can show the real-time status and parameters of the Pro Convert device. Click and enter the Dashboard tab to check the device

status.

Device name shows the name of your Pro Convert unit.

Only the Administrator can Setting Device Name in System > General >

DEVICE > Device name tab.

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Serial number shows the serial number of your unit marked on the back.

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Hardware version shows the hardware version of your unit.

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Firmware version shows the current firmware version that’s installed in your

unit. Administrator can update the firmware in the System > Firmware tab.

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The interface card shows whether the audio interface is plugged in.

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If plugged, the card turns blue; otherwise, it is grey.

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Sampling shows the signal sampling rate. 24 bits sample rate is supported
now.

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Channels shows the number of channels contained in the signal.

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15

Checking the Working Status of the Device

Checking USB Audio Status

The USB component Audio 1.0 class (48kHz 24bits) supports the Format I type

of audio data only.

CPU shows the current CPU usage (the load on the processor, shown as a

percentage) of the Pro Convert device.

CPU usage increases when the device is handling more complex audio

processing tasks (e.g. encoding at higher depth and sample rate).

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Memory shows current memory usage.

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Temperature shows the current temperature of the unit's processor.

Keeping the device free from dust and avoiding a high-temperature work

environment may help to avoid overheating of the device. If the

Temperature is approaching 100℃, please try to lower the temperature by

ensuring a supply of cooler air.

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Board Index shows the rotary switch number.

You can change the number on the rotary switch to set a different Board

Index.

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Up Time shows the elapsed time since your device’s last boot-up.

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Connection status shows whether the interface is plugged-in. A sound card

is embedded in the USB interface, which provides 1x2/4-channel USB digital

audio I/O. You can set the USB audio channel in the Global Settings > UAC

Channels.

The card area will turn blue if plugged, otherwise, it is grey.

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Playback shows sampling depth and channels of the USB input signal.

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16

Checking Ethernet Status

Checking USB NET Status

Record shows sampling depth and channels of the USB output signal.

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Connection shows Ethernet network connection status.

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IP Address shows Ethernet IP Address. You can manually change it in the

System > Network tab with administrative rights.

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Send shows the current Ethernet transmission speed. Audio DX can

generate high bitrate, high quality audio flows. Observing this value will help

to guide you in determining how many AoIP streams your LAN can handle.

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Receive shows the current Ethernet receive speed.

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Connection shows USB NET connection status.

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IP Address shows USB NET IP Address.

By default, it is 192.168.66.1. You can manually change it in the System >

Network tab with administrative rights.

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Send shows current send speed via USB NET.

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Receive shows current receive speed via USB NET.

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17

Global Settings

Click and enter Globle Settings tab, then set the parameters that take effect globally.

Sample rate: set sample rate for your device in Dante Controller. Your

settings in Dante Controller will affect the sample rate of all transmitted and

received audio streams. The Audio DX device supports asynchronous

resampling, but the change of global sample rate will not affect the USB

audio sampling at fixed 48KHz. The modification of Dante Controller will not

affect the tasks start running before the modifications.

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MicBias: Turn on to power the connected device with 3V. It is turned on by

default. And we recommend that it remains on when connecting

microphone.

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UAC channels: options are 2 and 4 (default) channels. After configuration,

the first and third channel will be exacted for the USB sending and receiving.

And you need to restart the device to make it effective, and the windows OS

users also need to re-add your Audio DX in "Device Manager > Sound,

audio and game controllers".

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IGMP: specify IGMPv2, IGMPv3 or auto (default).

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Test Tone: options are OFF (default), ON (Analog In) and ON (Analog Out).

When it is set to ON (Analog In), the device will give a 0dBFS 1kHz sine

wave in through each of the 4 analog input interfaces. When it is set to ON

(Analog Out), the device will give a full (12dBu) 1kHz sine wave out through

each of the 2 unbalanced interfaces, a full (18dBu 1kHz sine wave out

through each of the 2 balanced interfaces.

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Input Sensitivity: specify the parameter for both 4.4mm balanced and

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18

3.5mm unbalanced input ports. Input sensitivity is the maximum voltage

strength of an input signal that a converter can handle and still produce

unclipped full output. This is important to understand because not all audio

signals have the same voltage. And when a signal’s voltage exceeds the

input sensitivity of an amp clipping and distortion may occur. A smaller

value brings a higher volume. It is unavailable when Test Tone is set to ON

(Analog In).

For Unbalanced input, options are +12dBu(default), +4dBu, +0dBu, -

2dBu, 0dBV, and -10dBV.

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For balanced input, options are +24dBu(SMPTE), +18dBu(EBU)(default),

+4dBu, +0dBu, -2dBu, 0dBV, and -10dBV.

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Output Level: Specify the parameter for 4.4mm balanced and 3.5mm

unbalanced output ports. A greater value brings a higher volume.

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For Unbalanced output, options are +12dBu(default), +4dBu, 0dBu, -

2dBu, 0dBV, and -10dBV.

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For Balanced output, options are +18dBu(EBU)(default), +4dBu, 0dBu, -

2dBu, 0dBV, and -10dBV.

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19

Check Audio Format

Check Clock Basic

PTP, Precision Time Protocol, is a protocol that provides high-precision time

and frequency synchronization between devices with submicrosecond

precision. It costs low CAPEX and OPEX.

Dante

Click and enter the Dante tab. Then you can monitor Dante configuration. Dante settings needs Dante Controller. Please refer to the Dante Controller website.

Encoding: code format of current Dante audio.

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Sample Rate: current sample rate of Dante stream, and it should be the

same as Global Settings > Global Settings.

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UUID shows Universally Unique Identifier (UUID) of the device.

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Master UUID shows UUID of master PTP clock.

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Grand UUID shows UUID of Grandmaster PTP clock.

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Frequency Offset shows the current frequency offset value, updated in real

time.

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Lock Status shows whether the device has regained sync with the leader

clock.

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20

Check Clock Parameters

Priority 1 shows PTP priority 1 value when advertising the clock. Lower

values take precedence.

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Priority 2 shows the priority 2 value to use when advertising this clock. This

value is used to decide between two devices that are otherwise equally

matched in the default criteria.

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Domain shows PTP domain (domain 0, by default) of your device. Value

ranges from 0 to 127. Each domain is completely isolated from other

domains and can therefore be seen as different PTP networks.

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Announce shows the period for sending announce messages which are

used to establish the synchronization hierarchy. This parameter will be 0

when it is a slave clock.

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Sync shows the period for sending sync messages from master to slave.

This parameter will be 0 when it is a slave clock.

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TTL, time to live, shows the limit of the lifespan or lifetime of data in the

network.

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21

Modifying a Session

Click the edit button behind the chosen session, modify specified

parameters in the prompted window, and click Apply after modification.

Deleting a Session

Click the delete icon at the end of the target session line and confim your

delete in the prompt window.

Starting a Session

Turn on the switch to start the streaming.

Checking Session Status

You can check the Dante connection status at the Presets list.

Stream

Up to 16 sessions are supported for TX/RX each, and you can start 2 TX/RX sessions each simultaneously.

22

Setting NDI TX Sessions

Presets shows saved stream sources, and you can modify any of them.

Adding/Modifying a Session

Click Add or the edit icon, and set the parameters in the prompt window.

®

Name: specify the TX session name, which should be 1 to 30 charactors and

contain A to Z, a to z, 0 to 9 and special characters like _-#()% .

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Source name: specify the TX source name which can be used to identify the

signal. It should be unique, 1 to 63 charactors long, and contain A to Z, a to

z, 0 to 9 and special characters like _-#()%.

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Group name: specify the group which receives NDI stream sent by your

converter.

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The group name is non case-sensitive, and should contain A to Z, a to z,

0 to 9 and special characters like _-. The group name entry can contain

comma-separated values, allowing your converter to send to all the

groups listed here.

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The default group is public group.

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Stream: Specify the stream channel for the output. Options are stream1 and

Stream2. Do not choose the one being occupied now.

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AAC Bitrate options are 128Kbps (default), 192Kbps, and 256Kbps. A higher

bitrate means better quality but also requires more bandwidth.

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Mode: choose Full NDI (default value) when you need high quality NDI

streams with a gigabit LAN connection. HX NDI is kind of low bandwidth but

high efficiency version of NDI full bandwidth.

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Reference level: Options are SMPTE(default) and EBU.

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Discovery server

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23

The receiver and sender can automatically discover each other when they

are in the same network segment.

Turn on the Discovery server, and specify the same discovery service IP

address for both sender(s) and receiver(s) which can be pinged by each

other, then they can be discovered by each other automatically. By default,

this function is off.

Transport mode: UDP (Unicast), UDP (Multicast), TCP (Uni-Connection) and

TCP (Multi-Connection). Choose a proper one based on your networking

conditions. By default, TCP (Uni-Connection) is used.

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UDP (Unicast) indicates that the converter sends a UDP stream directly

to the receiver. It is used where lower latency matters. And multiple

simultaneous streams will work independently for multiple receivers.

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UDP (Multicast) indicates that the converter sends the UDP stream to a

multicast group. It is used for one-to-many broadcast for lower CPU

utilization. Parameters in a multicast configuration include:

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Multicast IP ranges from 224.0.0.0 to 239.255.255.255.

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Subnet Mask can be legitimate value ranging from 255.0.0.0 to

255.255.255.0.

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TTL, Time To Live, ranges from 1 to 255. The default value is 4.

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RUDP (Unicast) indicates that the converter sends a reliable UDP stream

directly to the receiver. It is the solution to the UDP where data reliability

along with confirmation is needed.

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TCP (Uni-Connection) indicates to establish single TCP connection

between the converter and receiver, and transfer all A/V packets are

transferred via one port.

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24

Discovery server : the IP address of the receiver server running discovery

service function when Discovery server is toggled on.

Copy NDI TX Stream Name

Click on the copy icon , then the current stream name is copied

successfully.

TCP (Multi-Connection) indicates to establish multiple TCP connections

between the converter and receivers, but transfer packets via different

ports.

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Failover is a method of protecting your NDI transmission from failure. If the

source audio fails, the backup device begins to provide a service. The initial

source will be restored after it recovers. This function is disabled by default.

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Source name shows the backup NDI channel name.

Click Change... and select the failover (backup) audio device within the

same NDI group as the initial source.

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IP Address shows the IP Address of the backup NDI channel.

The failover IP Address is automatically obtained after you select the

backup NDI source.

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Web controlThis function is disabled by default. You may open the Web UI

by clicking the gear icon in the NDI Studio Monitor application if this

function is enabled.

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Click Apply to save your modifications.

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25

Setting NDI RX Sessions

Presets shows saved stream sessions.

®

To add an NDI source discovered by the converter automatically

1. Click Add.

2. Set the following parameters in the Auto Discover tab.

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External Source: the IP address of the NDI stream to be received.

This IP address should be pinged by your device. Both the IP and

your device should be within the same group, that is, the Group

name must be the same.

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Discovery server: turn on the Discovery server, and specify the

same discovery service IP address for both sender(s) and receiver(s)

which can be pinged by each other, then they can be discovered by

each other automatically. By default, this function is off.

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Group name: the group name is non case-sensitive, and should

contain A to Z, a to z, 0 to 9 and special characters like _-. The

group name can contain multiple values with comma separators.

The default group is public.

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The auto-detected NDI sources are listed below Buffer duration.

Select the target stream and click Save as preset to add it to the

preset list and specify the following settings.

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Name: Specify an alias name (1-64 characters, including A to Z,

a to z, numbers and _-#()% ) for current preset task. It is NDI by

default.

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Source Name: shows ndi source name.

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URL: shows the IP address of ndi source.

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26

3. Click Apply.

Stream: Specify the stream channel for the intput. Options

are stream1 and Stream2. Do not choose the one being

occupied now.

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Reference level: options are SMPTE (default) and EBU.

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Headroom: Options are 0dB, -6dB, -14dB(EBU), and -

20dB(SMPTE)(default).

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Buffer duration ranges from 1 to 3000 ms, and the default

value is 60ms. We recommend that the buffer time should be

longer than current network jitter. Lower buffer settings

produce lower latency but will require more resources.

Generally, the use of default value is recomended.

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To add an NDI source manually

1. Click Add.

2. Set the following parameters in the Accurate Add tab.

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Name: Enter the task name.

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Source name: Enter the source name.

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URL: Enter the stream address of ndi source formed like ip-

address:port. For example, if you want to add a source named PRO

CONVERT (#00 (A409200420003)) 192.168.1.1:5961 to the presets

list, fill in the parameter with 192.168.1.1:5961.

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Stream: Specify the stream channel for the intput. Options are

stream1 and Stream2. Do not choose the one being occupied now.

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Reference level: options are SMPTE (default) and EBU.

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27

Configuring SRT TX/RX Streams

Set the parameters of SRT Caller or SRT listener TX/RX sessions based on your

business planning.

Click and enter Stream tab to manage SRT TX/RX streams.

Presets shows pre-saved stream sessions.

3. Click Apply.

Headroom: Options are 0dB, -6dB, -14dB(EBU), and -20dB(SMPTE)

(default).

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Buffer duration: Enter a number between 1 and 3000ms, and the

default value is 60ms. We recommend that the buffer time should

be longer than current network jitter. Lower buffer settings produce

lower latency but will require more resources. Generally, the use of

default value is recomended.

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Name: Specify an alias name for current preset task for your convenience of

the presets management, which will be displayed in the presets.

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Stream: Specify the stream channel for the intput. Options are stream1 and

Stream2. Do not choose the one being occupied now.

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Address: Enter the Listener address for SRT Caller. If the SRT listener and

caller are on the same LAN, enter the private IP address of the SRT listener

on the LAN. If the SRT listener and caller are in different network

environments, enter the public IP address of the SRT listener.

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Port: Enter the port number specified by the streamer.

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Stream ID: Specify Stream ID for a SRT Caller TX/RX session containing 0 to

63 characters. It is a free-form string that follows a format specified by the

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28

SRT server; the stream ID on the sender and the receiver must match each

other exactly. You can leave it empty if the SRT server has no stream ID.

AAC Bitrate specify AAC bitrate for TX session. Options are

128Kbps(default), 192Kbps, and 256Kbps. A higher bitrate requires a wider

bandwith.

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Connect timeout: Enter a number between 1000 and 30000ms. The default

value is 3000ms and is recommended to use.

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Retry duration: Enter a number between 0 and 10000ms. The default value

is 3000ms and is recommended to use.

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Latency: Enter a number between 30 and 8000ms. The default value is

120ms. We recommend that the latency here is configured the same as that

of the sender.

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Bandwidth: indicate the portion of the total bandwidth of a stream required

for the exchange of SRT control and recovered packets. Possible value

range is 5-100%, and default as 25%. A worse network link condition

requires more Bandwidth for overhead transmission.

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MTU Maximum Transmission Unit ranges from 0 to 1500. And the default

value is 1500.

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Encryption: Choose an encryption algorithm from AES-128/192/256, or not

used for TX session. Turn on the switch on the receiver if its sender uses a

stream cipher.

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Passphrase: Specify a stream cipher for sender and enter the password

phrase matches its sender for the receiver.

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Logo video: Turn on the switch when the target destination receives video

embedded audio only. A magewell logo image will be used to make a video

stream. The parameter is available for SRT TX sessions.

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29

Configuring RTSP TX Sessions

Click and enter Stream > TX tab.

Presets shows saved stream sessions.

Headroom: Options are 0dB(default), -6dB, -14dB(EBU), and -20dB(SMPTE).

The parameter is available for SRT TX sessions.

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Buffer duration: Enter a number between 1 and 3000ms, and the default

value is 60ms. The parameter is available for SRT RX sessions.

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Click Apply after configuration.

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You can enable SRT Listener/Caller sessions simultaneously.

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Name: specify a session name.

The range is from 1 to 32 characters including A-Z, a-z, 0-9 and _-.

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Stream: Specify the stream channel for the output. Options are stream1 and

Stream2. Do not choose the one being occupied now.

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Port: enter the port number of RTSP service.

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AAC Bitrate: specify bitrate for transmitting RTSP data.

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Connections: 1 to 8 connections are supported.

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Main key: specify key for the main stream, mainstream by default.

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Authentication: turn on to specify the user name and password and you

need to set the same account for RTSP receiver.

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Click Apply after configuration.

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30

Description of the Matrix Table

The table supports two dimensions, with all kinds of inputs on the horizontal

axis and all kinds of outputs to be delivered on the vertical axis. We must

distinguish between an IN and an OUT. An input can be chosen by multiple

outputs. And when you check the crosspoint, it means that the output channel

will deliver the corresponding input audio stream.

Note

Matrix

In audio Matrix tab, you can find a switching matrix for selectively connecting incoming signals to desired output paths.

The advantage of the audio switch table result in a very simple and visual way for you to manage routing or mixing of any analog, digital, and IP-based input channels

to any outputs.

Click the icon to expand all channels of the chosen stream.

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Click the icon to hidden the channels.

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indicates the in and out channel are idle.

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indicates the input stream/channel will be delivered to the output

channel directly.

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indicates the inputs will be delivered to the output after audio gain

adjustment.

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indicates the input is muted, and it will not be part of its output.

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indicates part of the input is chosen, instead of all channels.

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indicates the device is connecting the input stream.

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Mutual conversion relationships of Unbalanced, balanced, USB audio, Dante,

Stream1 and Stream2 are listed in the routing matrix table.

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31

Mixing

Audio mixing is the process of optimizing and combining multitrack channels

into a mono, stereo, or any other end product.

1. Expand an OUT flow and click on an channel to open Mixing Console

window.

2. Choose a Mixed Output flow.

3. Choose a Channel from the contained channels of the chosen flow.

4. Adjust volume gain for each INPUT and OUTPUT channel or even mute it.

You can specify the audio data of in and out Stream1 and Stream2 in

Stream RX/TX tab.

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You can specify and mix the inputs for every output channel.

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Support selecting any input or output channel for mixing.

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32

Setting Device Name

Changing device name in the System tab requires administrative rights.

By default, the device name is the same as the product model name.

1. Access the Web UI, and sign in as a administrator.

2. Click and enter the System > General tab.

3. Enter a new Device name. The device name is a string of 1 to 30 non-case

sensitive characters, containing letters a to z, A to Z, 0-9, spaces and

special characters like _-+.

4. Click Apply to save your change.

System

With administrative rights, you can access the System tab to control more functions, such as:

Setting device name, Joining Magewell Cloud, and modifying date time

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Network settings for joining a specific LAN

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Set remote control platform

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Updating firmware for the latest features and improvements

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Creating or removing general user accounts for accessing the converter

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Changing passwords for all users

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Exporting logs to get technical support

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Rebooting or resetting the converter to fix problems

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33

Changing USB Audio Device name

Changing USB audio device name requires administrative rights.

By default, the USB device name is the same as the product model name.

1. Access the Web UI, and sign in as a administrator.

2. Click and enter the System > General tab.

3. Enter a new Name in USB DEVICE section. The device name is a string of

1 to 30 non-case sensitive characters, containing letters a to z, A to Z, 0-9,

spaces and special characters like _-+.

4. Click Apply to save your change.

USB device name change will take effect after rebooting.

Windows OS users need to re-add the Audio DX converter in

"Device Manager > Sound, audio and game controllers".

Scheduling Auto Reboot

Set up a restart schedule for your device.

By default, Auto Reboot is disabled.

1. Access the Web UI, and sign in as a administrator.

2. Click and enter the System > General tab.

3. Turn on the Auto reboot switch in AUTO REBOOT section.

Specify the weekday and time for your reboot schedule. Then your device

will auto reboot weekly.

4. Click Apply to save your change.

34

Setting Date & Time

1. Time zone: specify a time zone for your device and click Apply after

configuraion.

2. Set time automatically: turn on Set Time Automatically. Then the

device's time will synchronized to the world-time servers depending on

the timezone you set. Otherwise, you can set time manually. Click Apply

after configuraion.

Network Settings

Changing network connections in the System tab requires administrative rights.

By default, the Pro Convert unit automatically detects any connected network.

You can set a static IP Address if the device failed to auto-configure using

DHCP. If multiple devices are connected using USB NET, change the IP address

according to your own arrangement.

Setting Ethernet IP Address

1. Click and enter the System > Network > ETHERNET section.

2. Click Edit.

3. Turn on Set IP Address Manually, then enter a new IP address, Subnet

mask, and Gateway.

4. Click Apply to save changes.

5. Verify: Type the IP address in your web browser and confirm the Web UI

can be accessed.

NTP server 1: the default server is 0.pool.ntp.org.

■

NTP server 2: the default server is 1.pool.ntp.org.

■

35

Setting USB NET

Note:

1. Click and enter the System > Network > USB NET section.

2. Click Edit.

3. Enter a new IP address for USB NET.

4. Click Apply to save changes.

5. Type the manually set IP address in your web browser to access the Web

UI, verifying if the network settings work.

6. Click Disable to stop accessing device WebUI via USB NET (192.168.66.1

by default).

Using of default USB NET IP address is recommended unless there is a

conflict on your LAN.

■

Do not connect more than one converter simultaneously to one system

while using USB NET.

■

36

Setting DNS

1. Click and enter the System > Network > DNS section.

2. Click Edit.

3. Turn on Set DNS Manually, then enter a new Primary DNS, and

Secondary DNS.

4. Click Apply to save changes.

37

Cloud

You can apply for remotely control using Magewell Cloud. 2 cloud platforms

are supported simultanuously, Cloud 1 and Cloud 2. You can go to the official

website to learn about Magewell Cloud.

Check parameters related to Cloud management.

Click Register...: and input parameters in the prompt window. And save

after configuration.

■

Invitation code: a 4-digital numbers security code obtained from

Magewell Cloud. If not leave it empty.

■

Cloud address: input IP address or domian name of Cloud.

■

HTTP port: input HTTP port number, which should be consist with that

of Cloud.

■

Click Deregister to log out from the Magewell Cloud.

■

Cloud status: Online or Offline. Online indicates that the communication

between device and Cloud platform goes well. On the other hand, Offline

indicates the communication is interrupted.

■

Register status: shows current status of cloud-join permission, including

■

Incorrect invitation code: you need to change your registration with correct

code.

■

Waiting: registration is successfully submitted to Cloud plarform.

■

Approved: registration is approved. This device can be remotely controlled.

■

Rejected: Registration is denied.

■

Deleted: Registration is deleted, you can re-apply for joining the Cloud.

■

38

Cloud address: shows the IP address of Cloud.

■

HTTP port: shows the HTTP port of device used to communicate with

Cloud.

■

39

Updating the Firmware

To update the firmware via the System tab requires administrative rights.

Note: Currently online update is not supported.

1. Click and enter the System > Firmware tab.

2. Click on click to update to select the .mwf firmware update file from your

local storage, or just drag and drop the file from your computer into the

upload zone.

3. In the Manual Update window, click Update.

4. Check the current Firmware version in the Dashboard tab.

You can download the Pro Convert firmware package from the

Downloads section of the Magewell website:

www.magewell.com/downloads/pro-convert.

■

The device will automatically verify the update file.

■

The unit will upload the file after the file verification is passed.

■

Note that DO NOT shut down or reboot the device when updating

firmware.

■

The changes will take effect after you reboot the device.

■

The Firmware version should have changed to show the number of

the new update.

■

40

User Admin

Administrator is allowed to perform the following tasks. The User Admin tab is

invisible when you log in as a general user.

Creating/Removing General Users

After signing in with default admin account, you may need to add general

users to give them permissions to monitor the device, or set parameters.

1. Click and enter the System > User tab.

2. Click Add New User.

3. Type in the user name, password, and confirm your password.

4. Click Apply.

5. Repeat Step 3 to 5 to add multiple users.

6. To delete a user, move the cursor to the user name you want to delete,

then click the delete button "X" appeared at the top-right corner. Confirm

the deletion when prompted.

Create/Remove General User Accounts

■

Modify User Password

■

The username is a string of 3 to 12 characters, which contains the

letters A-Z, a-z, numbers 0-9 and underline.

■

The password is a string of 1 to 32 characters, which contains the

letters A-Z, a-z, numbers 0-9 and special characters _-~!@#$%^&*-

+=.

■

Converters support the addition of up to 15 general users.

■

41

Setting Password

After login, You can either set up user password via the user account drop-list ,

or in the System > User tab (with administrative rights).

Solution 1: via the user account drop-list

1. Access the Web UI, and sign in with your username and password.

2. Click the down arrow icon beside the logged-in username, and click

Change password in the drop list.

3. In the prompt window, type in your old password, the new password, and

confirm your new password. The password is a string of 1 to 32 characters,

which contains letters A-Z, a-z, numbers 0-9 and special characters

_~!@#$%^&*-+=.

4. Click Apply.

42

Solution 2: via System > User tab (with administrative rights)

1. Access the Web UI and sign in from the administrator account, then you

can change any user's password.

2. Click and enter the System > User tab.

3. Hover the cursor over the specifed user name, then click the appeared Set

password.

4. In the prompt window, type in and confirm your password. The password

is a string of 1 to 32 characters, which contains letters A-Z, a-z, numbers

0-9 and special characters _~!@#$%^&*-+=.

5. Click Apply.

43

Exporting/Clearing System Logs

1. Access the Web UI and sign in as administrator.

2. Click and enter the System tab, then select Log.

3. (Optional) Filter current logs. By default, all logs are displayed in the table.

Log entries can be categorized as "error", "warning", and "information".

4. (Optional) Click Export... to get a .html file of all logs. Click Yes when

prompted.

5. (Optional) Click Clear to delete all logs. Click Yes when prompted.

Total shows the total number of filtered events.

■

All: Check to show all logs.

The device can store up to 1000 local log entries. After 1000 entries

have been recorded, the oldest entry will be deleted before a new one

can be added.

■

Information: Check to show information logs - which record user

actions or significant system events, e.g. login and signal locked.

■

Warning: Check to show warning logs - which mean something has

not worked as it should. e.g. Ethernet is disconnected or signal is

unlocked.

■

Error: Check to show error logs - which mean some serious error has

happened.

■

44

Rebooting/Resetting Pro Convert

Rebooting/resetting your Pro Convert when encountering unexpected

problems.

Rebooting Pro Convert

1. Access the Web UI and sign in as administrator.

2. Click the drop-list icon behind your username at the top-right of the

Web UI and select Reboot.

3. When prompted in the window, click Reboot.

Rebooting your device will not lose any of your configuration settings.



45

Fig1. Connections

Fig2. Reset all settings

Resetting All Settings

1. Connect the device and your computer with the USB cable.

2. Launch your web browser and type in the USB NET address to access the

Web UI SIGN IN page.

The default address is 192.168.66.1. Please do not change it unless there is

a conflict in your network.

3. Click Reset all settings at the top right corner of the SIGN IN page.

The reset process may take a few minutes.

Warning: Resetting your device will lose all your custom configurations.



46

How to supply power to the Pro Convert

There are 2 ways to power your converter as shown in the left figure:

1. Via USB: Plug in the supplied 5V power adapter via the USB cable to

supply power.

2. Via PoE: Plug in an Ethernet cable connected to a PoE switch or a PoE

adapter for power and Ethernet connection.

Note:

FAQ

Pro Convert devices require a 5V DC source with a current rating of less

than 2.1A.

■

We recommend that you use only the included Magewell accessories.

■

If any included accessory is lost or broken, please contact your Magewell

authorized local resellers for help.

■

47

How to configure Pro Convert via Web UI

Pro Convert allows you to set up and control via a web-based user interface as

either an administrator or a general user.

You can get access to the Web UI using Windows File Explorer or via USB NET.

Make sure that at least one of the following web browsers is installed in your

system.

1. Using Windows File Explorer

This method is available for Windows 7/8/8.1/10/11 users.

Google Chrome version 49 and above

■

Microsoft Edge

■

Mozilla Firefox version 61 and above

■

Apple Safari 11.1 and above

■

Opera 55.0.2994.44 and above

■

Connect your converter via Ethernet and power it up as shown on

the left.

Step 1

Open a File Explorer window in one of the following ways.Step 2

Click on the Start button and find File Explorer in the Start

menu.

■

Press the Windows logo key + E.

■

Select the folder icon on the taskbar.

■

Select the Network view at the bottom of the list of items on the left

side of the File Explorer.

Step 3

Turn on the network discovery function if prompted.Step 4

48

2. via USB NET

The default admin account (case-sensitive) is Admin, Admin. It is

recommended to change the admin password after logged-in.

Find your Pro Convert device in the Other Devices section, where it

will be shown as "serial number".

Step 5

The serial number (marked on your device) will be in a form like

"D424000000000".

■

Double click the converter icon to open the Web UI of the device in

your web browser.

Step 6

Connect the Pro Convert device to your computer using the USB

cable.

Step 1

Launch your web browser, and type in USB NET address to access

the Web UI. The default address is 192.168.66.1.

Step 2

Enter your account and password in the SIGN IN page, and

configure the device after you login successfully.

Step 3

49

How to change device name

Pro Convert allows you to set up and control via a web-based user interface as

either an administrator or a general user. Changing the device name requires

administrator rights, while changing the source name only requires general user

rights.

The device name is a string of 1 to 30 non-case sensitive characters,

containing letters a to z, A to Z, 0-9, spaces and special characters

like _-+.

It may take a few minutes for your settings to take effect.

Access the Web UI, and sign in as administrator.Step 1

Click and enter the System > General tab.Step 2

Change the Device name.Step 3

Click Apply to save your changes.Step 4

Verify your settings: click and enter the Dashboard tab. The value

should be the same as your settings.

Step 5

50

How to reset a Pro Convert device

The default address is 192.168.66.1. Please do not change it unless

there is a conflict on your network.

The reset process may take a few minutes.

Warning: Resetting your device will lose all your configuration data.



Connect your converter to your computer.Step 1

Launch your web browser, and type in the USB NET address to

access the Web UI SIGN IN page.

Step 2

Click Reset all settings at the top right corner of the SIGN IN page.Step 3

51

52

Figure1. Click Manual update

How to manually update the firmware for Pro Convert

You can update firmware via the Web UI with administrative rights.

You can download the Pro Convert firmware package from the

Downloads section of the Magewell website:

www.magewell.com/downloads/pro-convert.

The device will automatically verify the update file.

The unit will upload the file after the file verification is passed.

The reboot process may take a few minutes.

The Firmware version should now show the number of the new

update.

Access the Web UI and sign in as administrator.Step 1

Click and enter the System > Firmware tab.Step 2

Click on click to upload.Step 3

Select the .mwf firmware update file from your local storage.Step 4

Click Open to upload the updates package.Step 5

In the Manual Update window, click Update.Step 6

DO NOT shut down or reboot the device during updating

procedure.



After loading successfully, click Reboot to complete the update.Step 7

Login to the Web UI again and check the current Firmware version

number in the Dashboard tab.

Step 8

53

What to do if you forgot the password

If you are a general user, ask your administrator to set a new password for you.

If you are the administrator, you need to reset all settings back to default

values, then set a new admin password.

1. To reset a general user's password.

The password is a string of 1 to 32 case-sensitive characters, which
contains A-Z, a-z, 0-9 and special characters _-~!@#$%^&*-+=.

Figure1. Connections

2. To set a new admin password.

The default IP address of USB NET is 192.168.66.1. Please do not

modify it unless there is a conflict on your network.

The reset process may take a few minutes, and all configuration data

will be lost – not just the passwords.

Access the Web UI, and sign in as administrator.Step 1

Click and enter the System tab.Step 2

Click the Set password link which appears when your mouse hovers

over the user name.

Step 3

Type in new password and confirm the new password as prompted

in the window.

Step 4

Click OK.Step 5

Connect the device to a computer with the USB cable.Step 1

Type in the USB NET address to your web browser.Step 2

Click Reset all settings at the top-right corner of the SIGN IN page.Step 3

Sign in to the Web UI via the default admin account (case-sensitive):

Admin, Admin.

Step 4

54

Figure2. Reset all settings

The password is a string of 1 to 32 case-sensitive characters, which
contains letters A-Z, a-z, numbers 0-9 and special characters _­~!@#$%^&*-+=.

Click and enter the System tab.Step 5

Click the Set password link appeared when your mouse hovers over

the user name.

Step 6

Type in new password, and confirm the new password as prompted

in the window.

Step 7

Click OK.Step 8

55

Figure1. Connections

Figure2. Windows Command Line Interpreter

How to retrieve your USB NET IP Address

Connect the device and your computer with a USB cable as shown

in the left Figure1. Connections.

Step 1

Take the following steps according to your operating system.Step 2

For Windows users

1. Type cmd in the search bar to start the command

interpreter.

2. Type in ipconfig, and find an IPv4 address of the form

192.168.xxx.2, as shown in Figure2. Windows Command Line

Interpreter.

■

For Linux users

1. Launch the terminal.

2. Type in ifconfig -a, and find an IPv4 address of the form

192.168.xxx.2, as shown in Figure3. Linux Terminal.

■

For Mac users

1. Click the System Preferences icon in the Dock or choose

Apple menu > System Preferences.

2. Choose Network > Pro Convert, and check the IP Address.

■

If 192.168.xxx.2 is taken, the IP address would automatically

change to another value within the ranges of 192.168.xxx.2

to 192.168.xxx.254.



Type in 192.168.xxx.1 in your web browser to access the Web UI.Step 3

56

Figure3. Linux Terminal

57

Support

Get the Latest Information

If you have any problems using Magewell products or need more technical information, please visit the following channels.

Technical Support

Tutorial video: www.magewell.com/tv

■

YouTube: Magewell

■

Knowledge base: www.magewell.com/kb/pro-convert

■

Official website: www.magewell.com/pro-convert

■

Submit your questions in the online Ticket System: tickets.magewell.com

■

Contact the Magewell Technical Support Team at [e-mail]

■

58

Warranty

Limited Warranty

Except otherwise set between you and Magewell in advance in a written form, the free limited warranty service starts from the date on your proof of purchase. The

proof can be: sales contract, formal sales receipt, invoice or delivery note. The earliest date of these proofs is the starting date of the free limited warranty.

The period of free limited warranty goes as below:

How to get the limited warranty

1. Please contact the Magewell support team by email ([e-mail]) first, to determine whether your problem can only be solved by returning it to

Magewell for repair. Magewell might ask you to take photos of the front and back of the defective products.

2. Magewell will issue an RMA letter to you if it is confirmed that you need to return the faulty product for further examination or repair. Please fill in the RMA with

necessary information as required.

If it is regular repair, you will be responsible for the shipping cost, duties and insurance cost (if applicable); if the product is DOA, Magewell will be responsible for

the shipping cost.

3. If some components need to be replaced, Magewell will decide to repair, renovate or replace the components by itself. Magewell may use new or repaired

component to repair the product. The repaired product can be expected to work normally and the performance to remain the same. Repaired products can

work in a good working condition and at least function the same as the original unit. The original replaced component will become the property of Magewell

and components which are replaced for the client will become his/her property.

4. If the product is within warranty, Magewell will repair or replace the faulty units at its own discretion. In circumstances where the faulty unit is replaced by another

one, Magewell may use new, repaired or renovated units. The faulty unit will then become the property of Magewell while the replacement unit will become the

property of the purchaser.

5. If the warranty expires, Magewell will inform the purchaser whether the products can be repaired and the maintenance costs they need to pay. If purchasers

Pro Convert Family: two (2) years;

■

The cables and power adapter provided as accessories: one (1) year.

■

59

decide to repair, Magewell will repair, renovate, or replace the components after receiving the maintenance costs. If purchasers give up repairing, Magewell will

dispose of the faulty unit if the purchaser chooses that option.

6. The repaired or replaced product assumes 1) the remaining term of the Warranty of the replaced unit or faulty unit; 2) ninety (90) days from the date of

replacement or repair, whichever provides longer coverage for you. The extended warranty is only valid for repaired/replaced components.

7. The period of service depends on the client’s location (country and area) and the product.

To view the complete warranty policy, please visit www.magewell.com/quality-assurance.

60

Notice

Copyright © 2023 Nanjing Magewell Electronics Co., Ltd.

All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or

other electronic or mechanical methods, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and

certain other noncommercial uses permitted by copyright law.

Trademarks

NDI is trademarks or registered trademarks of Vizrt. Dante is registered trademarks of Audinate Pty Ltd. Other trademarks and company names mentioned are the

properties of their respective owners.

About this Document

® ®

This document is for reference only. Please refer to the actual product for more details.

■

The user shall undertake any losses resulting from violation of guidance in the document.

■

In case that PDF document cannot be opened, please upgrade the reading tool to the latest version or use other mainstream reading tools.

■

This company reserves rights to revise any information in the document anytime; and the revised contents will be added to the new version without prior

announcement. Some functions of the products may be slightly different before and after revision.

■

The document may include technically inaccurate contents, inconsistencies with product functions and operations, or misprint. Final explanations of the company

shall prevail.

■

The only warranties for Magewell products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein

should be construed as constituting an additional warranty. Magewell shall not be liable for technical or editorial errors or omissions contained herein.

■

61

Glossary and Abbreviations

Audio DX

Audio DX is a published standard which defines interoperability guidelines for high performance professional digital IP networking.

EBU

The European Broadcasting Union (EBU) is an alliance of public service media organization whose countries are within the European Broadcasting

Area (EBA) or who are members of the Council of Europe.

Dante

Digital Audio Network Through Ethernet is an Audio over Ethernet (AoE) system developed in 2006 by Audinate, based in Sydney, Australia. It was

designed to build and improve on previous AoE technologies such as CobraNet and EtherSound.

PoE

Power over Ethernet (PoE) is a networking feature defined by the IEEE 802.3af and 802.3at standards. PoE allows a single cable to provide both

data connection and electric power to attached devices.

PTP

62

The Precision Time Protocol (PTP) is a protocol used to synchronize clocks throughout a computer network.

QoS

Quality of service (QoS) is the description or measurement of the overall performance of a service. To quantitatively measure quality of service, sev

eral related aspects of the network service are often considered, such as packet loss, etc.

SMPTE

The Society of Motion Picture and Television Engineers (SMPTE), founded in 1916 as the Society of Motion Picture Engineers or SMPE, is a global p

rofessional association of engineers, technologists, and executives working in the media and entertainment industry.

63