Magenta HD-One DX, HD-One DX500 User Manual

MAGENTA HD-ONE DX/DX500 HDMI EXTENDER

.

HD-One DX/DX

500

HDMI Extender

Quick Reference

&

Setup

Guide

tvONE NCSA

North, Central and South America

2791 Circleport Drive

Erlanger, KY 41018

[phone] | [phone] fax

tvONE EMEA

Europe, Middle East, Africa and Asia Pacific

Continental Approach, Westwood Ind. Est.

Margate, Kent CT9 4JG UK

[phone] | [phone] fax

tvONE

Continental Approach, Westwood Ind. Est.

Margate, Kent CT9 4JG UK

[phone] | [phone] fax

www.tvone.com

www.tvone.com

PN: 5310250-02, Rev 01, 10/12

Contents

4. Troubleshooting

4.1 Common Problems

Most issues with the HD-One DX/DX500 Series can be resolved by checking the
Category cable terminations and ensuring that they are pinned to the T568B wiring
specification. However, other problems may arise. Below are solutions to the most
common issues:

Chapter

Page

1.

Specifications...................................................................................................2

2.

Introduction ........................................….........................................................3

2.1 Overview................................................................................….................3

2.2 Equipment You May Also Need..........................................................…....3

2.3 Compatible Cabling ........................................................................…...….3

Problem:
Solution:

No video.

• Check that both units are powered.

• Power units in the sequence noted in section 3.2.1.

• Ensure the Category cable is terminated to the T568B wiring standard.

• Some HDMI sources can take up to 5 minutes to initialize and will

not output video signals during this time.

• Cell phones may cause interference at close range and cause
the video to be interrupted or lost. All devices may need to be
power cycled if video is lost.

• If using protected content, ensure all connected devices are HDCP

compliant.

• Ensure the maximum distance has not been exceeded.

• Other troubleshooting tips include trying a better quality Category

cable, disabling deep color at the source and reducing the resolution.

3.

Setup and In stallation.......................................… ......................................….4

3.1 Cabling Considerations...............................................................................4

3.2 Making the Connections.....................................................................…....5

3.2.1 Connections and Setup in General .......................................……......5

3.2.2 Connections on the Transmitter and Receiver…..............………..…..5

4.

Troubleshooting...........................................................................................…6

4.1 Common Problems ....................................................................................6

Appendix A. Cabling Pinouts.........................................….....................................6

Problem:
Solution:

Poor video quality.

• Ensure the Category cable is terminated to the T568B wiring standard.

• Check for faulty or poor quality HDMI cables.

• Ensure the display is compatible with the source.

• Other troubleshooting tips include using an alternative source and

reducing the resolution.

Appendix A. Cabling Pinouts

© 2014 by tvONE All rights reserved.

tvONE
Continental Approach, Westwood Ind. Est.
Margate, Kent CT9 4JG UK

This document and the tvONE products to which it relates, and the copyright in each, is the property of
tvONE. Neither the document nor the products may be reproduced by any means, in whole or in part,
without the prior written permission of tvONE. tvONE makes no warranty or representation, either
express or implied, with respect to this software or documentation, including their quality, performance,
merchantability, or fitness for a particular purpose. As a result, this software or documentation are
licensed "as is" and you, the licensee, are assuming the entire risk as to their quality and performance.

In no event will tvONE be liable for direct, indirect, special, incidental, or consequential damages arising
out of the use of or inability to use the software or documentation.

Magenta Research and the Magenta Research logo are trademarks of tvONE .
All other brands, product names, and trademarks are the property of their respective owners.

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CHAPTER 4: Troubleshooting.

MAGENTA HD-ONE DX/DX500 HDMI EXTENDER