User’s Manual
Elite Max
COMMERCIAL POOL HEAT PUMP
Table of contents
Foreword 5
A. Safety Precautions 1
1. Warning 1
2. Attention 2
3. Safety 2
B. About your heat pump 3
1. Transportation 3
2. Accessories: 3
3. Operating condition and range: 4
4. Introduction of different modes: 4
5. Technical parameter 5
6. Dimension 6
C. Installation guidance 7
1. Installation reminder 7
2. Wiring requirements 9
3. Electric wiring Diagram 11
4. Installation options 12
D. Operation guidance 17
1. Key Function 17
2. Operation Instruction 18
E. Testing 20
F. Commissioning 22
F. Maintenance 23
G. Trouble shooting for common faults 24
H. Electrical wiring schematic 27
Water Testing Pump Output 28
External input 28
I. Wi-Fi operation 29
Product Warranty Registration 39
Foreword
Thank you for choosing the Madimack high efficiency inverter pool heat pump.
All our heat pumps are built and designed to the highest standard and are protected by our extended
warranty service for peace of mind.
Warranty registration is required to be submitted online in conjunction with the commissioning page and
warranty registration page in the Appendix section at the back of the booklet
www.madimack.com.au/warranty-registration
Please read and fully understand all information provided before attempting to install the pool heat pump.
For technical questions and further information please contact
support@madimack.com.au
We hope you enjoy using our heat pumps.
Thank you!
a. Keep the heat pump away from fire source.
b. Unit must be placed in a well-ventilated area; indoor or enclosed areas are not
allowed.
c. Repair and disposal must be carried out by trained service personnel
d. Vacuu m the syst e m complet e ly before welding.
Welding should only be carried out by professional trained personnel.
A. Safety Precautions
We have provided important safety messages in this manual for the installation, maintenance and repair
of your heater.
Please read thoroughly and obey all safety messages.
1. Warning
The WARNING sign denotes a hazard. It calls attention to a procedure, practice, or the like,
which, if not correctly performed or adhered to, could result in personal injury or injury to a
third party. These signs are rare, but are extremely important.
2
2. Attention
a. Please read the following instructions before installation, use and maintenance.
b. Installation, must be completed only by competent persons only, and in accordance with this manual.
c. Check all water connections are sealed and tested before operating the heat pump
d. Except for the methods recommended by the manufacturer, do not use any methods to accelerate
the defrosting process or clean the frosted parts.
e. If a repair is required, please contact the nearest after-sales service center. The repair process must
be strictly in accordance with this manual. Repairs made by unauthorized persons may void the
warranty.
f. Correctly set temperature required for personal preference making sure to avoid overheating or
overcooling.
g. Please do not stack substances or other materials which may block the air flows to the inlet or outlet
areas. This causes the efficiency of the heater to be reduced, and may damage the machine.
h. Do not use or stock combustible gas or liquids such as thinners, paint and fuel, to avoid fire!
i. In order to optimize the heating effect, please install heat preservation insulation on pipes between
swimming pool and the heater, and please use a recommended cover on the swimming pool.
j. Connecting pipes of the swimming pool and the heater should be less than 10m.
3. Safety
a. Please keep the main power supply out of reach from the children.
b. If power is suddenly disconnected during operation, and later the power is restored, the heater will
start up automatically.
c. Please switch off the main power supply in high storm weather to prevent the machine from damage
that could be caused by lightning strikes.
d. Any repairs should be carried out in a well-ventilated area. Any source of ignition is prohibited during
the inspection.
e. Safety inspections must be carried before the maintenance or repair for heat pumps with R32 gas in
order to minimize the risk.
3
B. About your heat pump
1. Transportat ion
a. Always keep upright
b. Loosen the screws in the bottom,
and use a forklift to transport.
c. Do not lift by the water unions, otherwise, the titanium
heat exchanger inside the heat pump may be
damaged)
2. Accessories:
4
Mode
Modes
Strength
Boost mode
Heating capacity: 20% to 100% capacity
Intelligent optimization
Fast heating
Silent mode
Heating capacity: 20% to 80% capacity
Sound level: 3dB (A) lower than Boost mode
3. Operating condition and range:
To pr o vi d e y o u c o mf o rt a nd p le a sur e, p lea se s et s wi m mi n g po ol w at e r te mp erature efficiently and
economically.
The heat pump can work between air -10°C～43°C, and its ideal operation range is between air 15°C ~
25°C.
4. Introduction of different modes:
a. The heat pump has two modes: Boost and Silent.
b. They have different strengths under different conditions.
5
Model
EM60
EM110
PERFORMANCE CONDITION: Air 27°C/ Water 27°C/ Humid. 80%
Heating capacity (kW)
60.2
115.0
Average COP at 50% Speed
10.5
10
PERFORMANCE CONDITION: Air 15°C/ Water 26°C/ Humid. 70%
Heating capacity (kW)
40.1
80.8
Average COP at 50% Speed
7
7
TECHNICAL SPECIFICATIONS
Advised pool volume (m3) *
125~260
250~520
Operating air temperature (℃)
-10℃~43℃
Fan direction
Vertical
Power supply
400V/3Ph/50Hz
Rated input power (kW)
2.26~8.90
4.68~17.5
Rated input current (A)
3.27~12.9
6.78~25.3
Max input current (A)
20
40
Sound level at 10m dB(A)
33.0~41.0
35.0~44.0
Advised water flux (m³/h)
20~25
40~50
Water connection (mm)
65
100
Net dimension LxWxH (mm)
1000x1110x1260
2100x1090x1280
Net Weight (kg)
212
459
5. Tech nical para m eter
Remarks:
This heat pump is able to perform normal within air temp -10℃～43℃, efficiency will not be guaranteed out of
this range. Please take into consideration that the pool heater performance and parameters are different under
various conditions.
Related parameters are subject to adjustment periodically for technical improvement without further notice.
For details please refer to nameplate.
6
E
B
F
G
D
A
H
C
A B C D E F G
H
EM60
1000
660
1110
1070
1000
780
105
1260
A B C D E F G H
EM110
1000
1630
1090
1050
2100
515
140
1280
Name
Size (mm)
Model
Name
Size (mm)
Model
6. Dimension
7
C. Installation guidance
1. Installation reminder
Only competent persons are authorized to install the heat pump and should be educated with the relevant
building codes and standards of their current state or local governing body for all electrical, mechanical
and water services to prevent danger or damage to the unit.
a. Location and water pipe connection
The inverter pool heat pump must be installed in a well-ventilated place.
b. Typic a l instal lation d iagram
Installations can differ dependent on site conditions below is only a representation of one possibility.
Note: the inlet and outlet positions for the pipework is a representation only and can be positioned
differently
8
Plumbing connection installation guide
2. Placing the unit and water connections
a. Placing the unit and fixing
• The frame must be fixed by bolts (M10) to a concrete foundation or brackets. The concrete
foundation must be solid and fastened; the bracket must be strong enough and anti-rust treated.
• Do not stack substances that will block air flow near the inlet or outlet area, and there should be
no obstruction within 50cm behind the machine. Suffocation of air reduces the efficiency of the
heater and could damage the unit.
• The machine may need an additional pump (not supplied). The recommended pump must
adhere to the specification-flux of the machine, please refer to the technical parameters.
b. Water connections
• The inlet and outlet water unions should not be installed with soft flexible pipes. The heat pump
must be connected with rigid pipes!
9
! Remove three screws outside
" Open the panel
# Remove two screws inside
$ Open the internal
Electrical connection installation guide
2. Wiring requirements
a. Connect the heat pump to an appropriate power supply, the voltage should comply with the rated
voltage of the product.
b. The machine must be earthed
c. Wiring must be handled by a professional technician according to the circuit diagram.
d. Install electrical protection device according to local code for wiring
e. The layout of power cable and signal cable should be orderly and not affecting each other.
Step 1. opening the maintenance panel
10
! Connect the wire through three holes
" Restore the internal panel
# Fix the internal panel by two screws
$ Restore the panel
% Fix the panel by three screws
Step 2. Power cord must be passed through below 3 holes
11
Distribution Box(Not provided)
Power Cord
Swimming Pool Heat Pump Wiring Board
Power Supply
400V 50Hz
Breaker
Earth
Fuse
3. Electric wiring Diagram
For power supply: 400V 50Hz
Note: 1) Must be hard wired, plug is not allowed.
2) The swimming pool heat pump must be earthed
Current protection devices must be installed in accordance with local electrical regulations
Please see appendix for further wiring information including pump control and auxiliary input
12
4. Installation options
6. Installation options
o Flow switch activated heating
The heat pump is activated by the flow of water initiated from the filtration/circulation pump, if the
heater gets to temperature within the timers the unit will first start to use the inverter technology
to slow the machine down to maintain the temperature and eventually to a stop.
1. Chlorinator controller initiates the filtration pump.
2. Heat pump’s flow switch senses the water flowing through the heat pump.
3. Heat pump starts and will run until temperature is reached or filtration pump switches off
4. No additional internal wiring to the heat pump is required in this set up
5. No additional settings needed to be changed
6. If circulation pump is not running and no flow is detected unit will display E3 – this is normal and
an indication the unit is sitting idle waiting for the filtration pump to start again.
7. If the pool temperature is not reached within the filtration times you may need to extend the timers
to match the heating requirement.
13
o Heat pump activation without using the chlorinator controller and using the one pump
used for filtration (additional controller required)
An on-board pump output relay can activate the main filtration pump by using it in
combination with a “single pump controller” without using the chlorinator timers needing
to be activated which will stop over chlorination but still use a single supply pipework for
the pool. This set-up is best when only single pipework is available from pool and doesn’t
have individual heating pipework. Efficient with only one pump working.
1- Te rm i na t ion po i nts are lab ell ed P 1-P2 from the on-board relay and is activated by the timers and
pool temperature, and will continue to run the pump until the heated water reaches the set
temperature or the timer switches off.
2- Once temperature is reached or the timer is finished the heat pump will switch off the relay output
stopping the circulation pump.
3- If the pool reaches temperature but the timer is still active the heat pump will switch off relay to stop
the circulation pump. Whilst the timer is still active every hour it will run the circulation pump for 2
minutes to test the water temperature. If the temperature is 1 degree below set point the heat pump
will continue to run the circulation pump and start the heating process again.
4- P1 – P2 relay up to 10A output for circulation pump (check total load on circuit when combined)
(P1 and P2 is an output relay switch NOT active neutral terminals, please see wiring diagram for
further information.)
5- Heat Pump timers are set through the mobile application and required a Wi-Fi connection. If no Wi-
Fi is present then additional external timer may be required (sold separately)
6- On the single pump controller, connect the black power cable to a 240V GPO, connect the
piggyback cord into the chlorinator, and plug the pump into the bottom of the controller.
7- Connect the Fig 8 wire from the single pump controller to the P1-P2 terminals. (See single pump
controller manual for more information
8- Adjust parameter “P6” to 100 as per section E
14
• Individual circulation pump installation.
An onboard output initiates the circulation pump to start and stop from the heat pump itself
based on temperature and timers. For use when there are dedicated heating pipes and to
separate from the filtration timers.
1- Te rm i na t ion p oin ts ar e lab el le d P 1-P2 from the on-board relay and is activated by the timers and
pool temperature, and will continue to run the pump until the heated water reaches the set
temperature or the timer switches off.
2- Once temperature is reached or the timer is finished the heat pump will switch off the relay output
stopping the circulation pump.
3- If the pool reaches temperature but the timer is still active the heat pump will switch off relay to stop
the circulation pump. Whilst the timer is still active every hour it will run the circulation pump for 2
minutes to test the water temperature. If the temperature is 1 degree below set point the heat pump
will continue to run the circulation pump and start the heating process again.
4- P1 – P2 relay up to 10A output for circulation pump (check total load on circuit when combined)
(P1 and P2 is an output relay switch not active neutral terminals, please see wiring diagram for
further information.
5- Heat Pump timers are set through the mobile application and required a WiFi connection. If no WiFi
is present then additional external timer may be required (sold separately)
6- It is recommended to install a power point for the pump to plug into for any future service work to
the pump which may be required.
7- Circulation pump should be sized accordingly to suit the site conditions and flow required.
8- Adjust parameter “P6” to 100 as per section E
15
• Solar retro
In some situations, when a heat pump is replacing a solar heating system, the pipework is
available to be used next to the house but there is no way of adding a new electrical circuit
to the pool equipment. With the use of an additional temperature sensor you can use the in-
built flow switch to activate the heating. Allowing you to use the existing solar pump and to
install the heater closer to the switch board.
1- In may be impractical to get a new power cable from the house switch board to the pool equipment
area due to finished flooring etc, in this case It may be possible to use the existing pipework which
connects to the house and install a power cable from there.
2- An external thermostat controller can initiate the existing circulation pump, thus running the heat
pump through the flow switch for full temperature control.
Please speak to your installer for more information.
3- No additional wiring to the heat pump is needed internally
4- Timers are set on the external thermostatic controller
5- Set heat pump a couple of degrees above the set point temperature of the external temperature
controller.
16
• Automation systems and additional controls
The heat pump comes with easy to connect terminals in the electrical compartment labelled as 5 and
6.
The unit comes prewired with a bridge cable connected. To add an external control to activate the
heat pump, remove the bridge and add in a volt free terminal connection. Please check with the
automation system provider that the connection is volt free and the best way to install with their set-
up.
If the external controller is not initiating the heat pump to operate the display with show the word
“OFF”
17
Symbol
Heating & cooling models
i. Power On/Off
ii. Wi-Fi setting
i. Lock/Unlock Screen
ii. Heating mode (18-40°C)
iii. Cooling mode (12-30°C)
iv. Auto mode (12-40°C)
i. Boost
ii. Silence
Te mp e ra t ure Se tti ng
D. Operation guidance
1. Key Function
a. Standby mode or Screen lock：Only symbol lights up, screen and other buttons turn darker.
b. Power off mode： Only symbol will light up，No display on screen.
c. The controller has a power-saving mode and will not display bright when locked.
d. The controller has a built-in memory so all parameters are saved in the event of power loss
18
2. Operation Instruction
a. Screen Lock
1) Press for 3 seconds to lock or unlock the screen
2) Automatic Lock Period: 30 seconds if no operation
b. Power On
Press for 3 seconds to unlock screen, Press to power on machine.
c. Temp e rature Settin g
Press and to display and adjust set temperature.
d. Mode Selection
Heating/Cooling/Auto
Press to switch between heating , cooling and auto mode ”
Heating mode : Water temperature setting range(18-40°C)
Cooling mode : Water temperature setting range(12~30°C)
Auto mode : Water temperature setting range(12~40°C)
* When water inlet temperature is higher than setting point, automatic cooling mode starts.
* When water inlet temperature is lower than setting point, automatic heating mode starts.
Silence/Boost mode selection
Press to switch among boost mode , silence mode
Default mode: boost
Please choose boost mode for initial heating
e. WIFI
When the screen is on, press for 3 seconds, after flashing, enter Wi-Fi connection.
Connect Wi-Fi on mobile phone and input password, and then control equipment by Wi-Fi. When
APP connects Wi-Fi successfully， lights on
PLEASE SEE WiFi OPERATION GUIDE FOR FURTHER INFORMATION
19
f. Defrost cycle
• Automatic active defrosting
When the machine is operating in low temperatures it is very common for ice to build up on the
external coil. The heat pump has a built in defrost protection program which will activate when it
senses ice starting to form.
When machine is defrosting, starts flashing; after defrosting is on continuously
• Forced defrosting,
If the heat pump requires manually defrosting for testing or a sensor is faulty please follow these
instructions, the machine must be in heating mode and the compressor is working continuously for
more than ten minutes, Whilst the unit is running, press and on the
controller simultaneously and hold for 5 seconds. When the symbol is flashing, defrost has
started, and will continue until the external coil temperature reaches a certain temperature adequate
for continued operation. If the symbol stops flashing forced defrost has stopped.
*Note: the interval between forced defrosting should be more than 30 minutes apart.
20
Symbol
Content
Unit
C0
Inlet water temp
℃
C1
Outlet water temp
℃
C2
Ambient temp
℃
C3
Exhaust temp
℃
C4
Outer coil pipe temp
℃
C5
Gas return temp
℃
C6
Inner coil pipe tem
℃
C9
Radiator temp
℃
C10
Electronic expansion
valve opening
P
E. Testing
1. Heat pump checks before use
a. The air inlets and outlets are free of any debris and are not obstructed.
b. Refrigeration pipes or components are not installed in a corrosive environment.
c. Check electric wiring connections are tight and adhere to the electrical schematic
d. Check for water leaks around the machine and all new water connections
2. Refrigerant leak detection
a. Leak testing is prohibited in enclosed areas
b. Any source of ignition is prohibited during leak checks.
c. Leak detection fluids can be used with most refrigerants but the use of products containing
chlorine should be avoided as the chlorine may react with the refrigerant and corrode the
copper pipe.
d. Vac uum the machine completely before welding. Welding should only be carried out by a
professional person in a service center.
e. Please stop immediately if a gas leak occurs, and contact your local service center.
3. Trial Run
a. The circulation pump must start before the heat pump and stop after the heat pump to avoid any
damage occurring to the machine.
b. In order to protect the heat pump, the machine is equipped with a time lag start function, the fan
will run 1 minute earlier than the compressor when starting the machine, and it will stop running
1 minute later than the compressor when power off the machine.
c. After the heat pump starts, check for any abnormal noises from the machine.
Running status codes and corresponding values
4. Running status check
a. Press and hold for 5 seconds, a
b. Use and to switch through
c. Press again to quit can running
beep sound should be heard and it will
enter into running status mode
the different values
status mode
21
NO.
Content
Adjust range
Step
length
Default
P0
Water pump running way
0：Continuation
1：Water temp control
2：time/water temp control
1
2
P1
Time setting ( only available when the water
pump running way is set to “2”
10 ~ 120 min
5 min
60 min
P2
Compressor continuously running time in
defrosting mode
30 ~ 90min
1min
35 min
P3
Defrosting start temp
-17 ~ 0℃
1℃
-7℃
P4
Defrosting running time
1 ~ 12min
1min
12 min
P5
Defrosting quit temp
8 ~ 30℃
1℃
13℃
P6
Single pump option
On/off
0 ~ 100
1
off
P10
Compressor speed control
0：Auto，1：Manual
1
0
P12
Electronic expansion valve overheat level
（heating）
-10 ~ 20
1
3
P13
Electronic expansion valve overheat level
（cooling ）
-10 ~ 20
1
5
P14
Electronic expansion valve manual/auto
0：Auto，1：Manual
1
0
P15
Electronic expansion valve openning setting
（heating）
50 ~ 240
2P
175（H5）
P16
Electronic expansion valve openning setting
（cooling）
50 ~ 240
2P
175（H5）
P20
Power off memory function
0 — NO，1 — YES
1
1
. Parameters Checking
1.1 Press“ ”and “ ” together for 5 seconds to enter “parameter checking” status, parameter code
“NO.P0” will blink on the left, parameter value “2” will display on the right.
1.2 Press “ ” Key and “ ” Key to check the parameters.
1.3 Press “ ” key to exit "parameter checking" status.
2. Modify parameters
2.1 In "parameter checking" status, press “ ” to enter "parameter setting" status. At this moment the
“parameter value” will blink.
2.2 In "parameter setting" state, press “ ” and “ ” to change the parameters value
2.3. Press “ ”to confirm and return to the previous status; Or press “ ” key to quit and return to the
previous status.
3 Parameter Tab le
22
F. Co mm is sion in g
G. Commissioning
d. Flow Rates
OPTIMUM FLOW RATE DIFFERENTIAL FROM INLET TO OUTLET IS BETWEEN 2-3
DEGREES
Each Pool Heat Pump has a minimum flow rate requirement please check the specification
table to ensure the circulation pump in use is adequately sized.
Calibrating the flow rate.
By using the running status function on the touch controller, it is easy to calibrate the check
valves installed for optimum flow rates through the heat pump.
Madimack Heat Pumps have a built-in flow switch which will deactivate the heating function
if not enough water flow is detected. The Heat Pump has a large range operation up to a
seven-degree differential. If the temperature differential is above 7 degrees, the built-in flow
switch or E6 Error will be displayed indicating not enough flow detected.
Recommended procedure
1. Open all isolating valves
2. Fully close the by-pass and switch the unit on to max temp.
3. Wait 3-4 minutes until heat pump is at 100% Capacity
4. Check inlet and outlet temperature through on-screen controller (Check “Running status
check” in the previous section to obtain C0 and C1 values)
5. Open the by-pass valve to increase temperature differential (The difference between C0
and C1 values)
6. Close the by-pass valve to decrease temperature differential (The difference between
C0 and C1 values)
7. Once optimum temperature difference (2-3 C) achieved lock position of by-pass if possible.
Checklist:
Unit has been installed level
Minimum ventilation requirements are correct to standards show in appendix K
Condensation drain pipe has been connected and drains away from unit
Rubber feet have been placed underneath unit
Warranty registration details have been filled out in section L
Te mp e ra t ure di ff e ren tia l h as b e en ca l ibr ate d be t we e n 2 -3
23
!!Important:
Unscrew the water nozzle of inlet pipe
to let the water flow out.
When the water in machine freezes in winter
season, the titanium heat exchanger may be
damaged.
“
Switch Off
”
power supply of the heater
before cleaning, examination and repairing
F. Maintenance
1. In winter season when you don’t swim:
a. Cut off power supply to prevent any machine damage.
b. Drain water clear of the machine.
c. Cover the machine body when not in use.
2. Please clean this machine with household detergents or clean water, NEVER use gasoline, thinners
or any similar fuel.
3. Check bolts, cables and connections regularly.
4. If repair or scrap is required, please contact authorized service center nearby.
5. Do not attempt to work on the equipment by yourself. Improper operation may cause danger.
24
Failure
Reason
Solution
Heat pump doesn’t run
No power
Wait until the power recovers
Power switch is off
Switch on the power
Fuse is broken
Check and change the fuse
The breaker is off
Check and turn on the breaker
Fan running but with
insufficient heating
Evaporator blocked
Remove the obstacles
Air outlet blocked
Remove the obstacles
3-minute start delay
Wait patiently
Display normal, but no heating
Set temperature too low
Set proper heating temp.
3-minute start delay
Wait patiently
If above solutions don’t work, please contact your installer with detailed information and your model
number. Please don’t try to repair it yourself.
G. Trouble shooting for common faults
1. Repairing Guidance
-----------------------------------------------------------------------------------------------------------------------------------------
WARNING:
If repairs or removal is required, contact authorized service center.
Requirements for Service Personnel
a. Any person who is involved with working on or breaking into a refrigerant circuit should hold a current
valid certificate from an industry-accredited assessment authority, which authorizes their
competence to handle refrigerants safely in accordance with an industry recognized assessment
specification.
b. Do not attempt to work on the equipment by yourself. Improper operation may cause danger.
c. Strictly comply with the manufacturer's requirements when charging R32 gas and equipment
maintenance. This chapter focuses on special maintenance requirements for swimming pool heat
pump with R32 gas. Please refer to the technical service manual for detailed maintenance operation.
d. Vac uum syst e m complet e l y before w elding. Weld i n g should only b e carried o u t by pro f e ssional
person in a service center.
2. Problems without an error code
----------------------------------------------------------------------------------------------------------------------------------------
Note: If the unit frequently trips the circuit breaker, please stop the machine immediately by switching
off the main power and contact your dealer or local repair centre.
25
Protection & Failure code
Error
Component corresponding
What did the error detect?
Solution
E1
High pressure protection
High gas pressure switch
1. Check the water flow from the filtration pump and
ventilation clearances. 2. Check high pressure switch is
closed circuit 3. Replace PCB 4. replace inverter board
E2
Low pressure protection
Low gas pressure switch
1. Check the water flow from the filtration pump and
ventilation clearances. 2. Check low pressure switch is
open circuit 3. Replace PCB 4. replace inverter board
E3
No water protection
Low water flowrate
Check the water flow in pipes, and filtration pump is
running. Check filters, skimmer basket, back wash
Check the bypass or valves have not been adjusted since
commissioned
Check the Water flow switch
E4
3 phases sequence protection
Electrical power connection
Check the power connection to the pump
E5
Power supply excesses operation
range (Not failure)
1). Recover when back to the normal power
2). Replace PCB
E6
Excessive temp difference between
inlet and outlet water (Insufficient
waterflow protection)
High temperature difference
Check the water flow in pipes, and filtration pump is
running.
Check the bypass is opened and unit is commissioned
Check the Water flow switch
E7
Water outl et temp too hig h or too
low protection
Water flowrate in pipes
Check if there is any blockage in the inlets, outlets, and
through the pipe
E8
High exhaust temp protection
Compressor overheating
Check if refrigerant gas is leaking, check the connection of
the sensor, might need to change if faulty, check the
compressor of the pump
Eb
Ambient temperature too high or
too low protection (not failure)
Out of the heat pump’s capacity
to withdraw heat from the
atmosphere
Out of application range
Ed
Anti-freezing reminder (not failure)
Wait for automatic recovery
F1
Compressor drive module failure
Lack of phase
Check the voltage and the frequency conversion
F2
PFC module failure
PFC circuit
Check the PFC switch circuit if short or not
F3
Compressor start failure
Compressor circuit
Check the compressor wiring if its correct or if there is any
short circuit
F4
Compressor running failure
Compressor circuit
Check the compressor wiring if its correct or if there is any
short circuit
F5
Inverter board over current
protection
1). Wiring
2). Inverter board
3). PCB
F6
Inverter board overheat protection
Inverter board high temp
Check the current flowing it might need to
26
F7
Current protection
1). Power off and restart
2). Inverter board
3). Compressor
F8
Cooling plate overheat protection
1). Power off and restart
2). Check fan motor
3). Check cooling plate
F9
Fan motor failure
Fan motor
Check the fan motor wiring, check if the fan is broken or
loose
Fb
Power filter plate No-power
protection
Power filter not working
Single Phase Model
1). Replace Inverter board
3 Phases Model
1). Replace power filter plate
FA
PFC module over current protection
Solar inverter voltage change
Power black out
Power surge
1). Initial power testing has completed.
Power off and restart (happens install with solar PV)
2). Replace Inverter board
P1
Water inlet temp sensor failure
The water inlet temperature
sensor is either damaged or
running a short circuit
Check the Temperature sensor at the water inlet, might
need to be changed
P2
Water out let temp sensor failure
The water outlet temperature
sensor is either damaged or
running a short circuit
Check the Temperature sensor at the water outlet, might
need to be changed
P3
Gas exhaust temp sensor failure
The sensor is running a short
circuit, damaged, or not fixed
properly
Check the gas exhaust Temperature sensor, might need
a replacement
P4
Evaporator coil pipe temp sensor
failure
The sensor is running a short
circuit, damaged, or not fixed
properly
Check the evaporative coil pipe Temperature sensor,
might need a replacement
P5
Gas return temp sensor failure
The sensor is running a short
circuit, damaged, or not fixed
properly
Check the Gas return Temperature sensor, might need a
replacement
P6
Cooling coil pipe temp sensor failure
The sensor is running a short
circuit, damaged, or not fixed
properly
Check the cooling coil pipe Temperature sensor, might
need a replacement
P7
Ambient temp sensor failure
The sensor is running a short
circuit, damaged, or not fixed
properly
Check the Ambient Temperature sensor, might need a
replacement
P8
Cooling plate temp sensor failure
The sensor is running a short
circuit, damaged, or not fixed
properly
Replace inverter board
P9
Current sensor failure
The sensor is running a short
circuit, damaged
1). Replace inverter board for single phase model
2). Replace power filter plate for 3 phases model
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Breaker/fuse
(Not Provided)
Earth
Power Supply
400V~/50Hz
Water pump: 400V voltage
Water Pump
Water Pump
Power Supply
400V~/50Hz
Earth
Power Cord
Contactor
coil voltage:400V
Breaker/fuse
(Not Provided)
H. Electrical wiring schematic
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Water Testing Pump Output
For an individual pump system only used for pool heating.
The heat pump is fitted with a smart controller output which allows water testing to occur after a set period
of time after the heat pump has reached temperature. This can be activated through the internal
settings but is not set as default.
E.G the pump runs every hour for 3 minutes to test the water temperature, if the temperature is below set
point the pump will continue to run and heat the pool, when the temperature is achieved the heat
pump and pump will switch off and testing time will begin again.
For further information please contact your sales representative.
External input
Some units come with a built-in external input labelled 5 and 6. This comes standard as a looped
connection and is used for an external signal.
This is a volt free contact and with continuity through connections 5 and 6 it will signal the unit to operate.
Note. It will only activate if the timers are activated in parallel with the input.
This external input allows the system to run with most automation systems or in combination with solar
systems where there is a priority heat source.
For more information please contact your local sales representative or contact technical sales
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I. Wi-Fi operation
For video tutorials and further help please visit www.Madimack.com.au FAQ for all you need to do
and full walkthrough. It is crucial that the WiFi is over the machine and is of a high power, the WiFi
is a cloud based solution and needs the WiFi to be active on the machine for it to receive a signal.
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Notice:
1. The weather forecast is just for reference.
2. App is subject to updating without notice.
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Heat Pump Warranty Agreement
This Warranty applies to domestic and
commercial products purchased and
installed in Australia.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. Your
Australian Consumer Law guarantees, and similar statutory rights,
are called the “Owner’s Statutory Rights” in this Warranty.
THE RIGHTS GIVEN BY MADIMACK AUSTRALIA 2 YEARS
WARRANTY ARE IN ADDITION TO THE OWNER’S STATUTORY
RIGHTS.
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The Madimack Pty Ltd (“Madimack”) equipment listed on the back of this card is warranted by Madimack
against defects in design, materials and workmanship for a period of up to 2 Years from the date the equipment
is purchased by the original owner.
Equipment defects covered by this Warranty will be repaired or replaced at the discretion of Madimack (subject
to the Owner’s rights under the Australian Consumer Law with respect to major failures) without cost to the
owner for parts or direct repair labour. The repair or replacement shall be performed during normal business
hours by Madimack or a repair agent authorised by Madimack.
Any Madimack parts or Madimack equipment replaced under this Warranty will be warranted in accordance
with the provisions of this Warranty for the remainder of the original warranty period or 12 months from the
completion of the repair, whichever is the greater. Except where inconsistent with the Owner’s Statutory Rights
and the rights given by this Warranty, all other warranties and all liability of Madimack for any loss or damage
direct and consequential is expressly excluded.
This Warranty DOES NOT cover: -
a) Damage or problems or unsatisfactory performance caused to the equipment by faulty or incorrect
external electrical wiring, incorrect power supply, voltage fluctuations, over voltage transients or
electromagnetic interference not originating within the equipment.
b) Damage or problems resulting from incorrect or poor installation.
c) Damage or problems caused by the use of an accessory, component or equipment not supplied by
Madimack.
d) Damage or problems caused by storm, fire, flood, vandalism, misuse, negligence, Acts of God,
earthquake, war, vermin, foreign matter entering the equipment (e.g. dirt and moisture) or any other
outside agency.
e) Damage or deterioration to the external surfaces or refrigeration coils caused by normal weathering or
corrosive atmospheric conditions.
f) Any costs or additional labor associated with gaining acceptable service access to equipment installed in
restricted or unsafe (e.g. high) locations.
g) Freight charges (including insurance) or travelling cost for repairs performed outside the area normally
serviced by Madimack or a repair agent authorized by Madimack.
h) Equipment which has been installed in a transportable or mobile application (e.g. caravan or boat).
i) Equipment which has been re-installed in a transportable or mobile application (e.g. caravan or boat).
j) Equipment which has been re-installed at a location other than the original location.
k) Any consumable item (e.g. batteries, filters, and belts) supplied with the equipment unless the item is
shown to be defective at the time of purchase.
l) Damage or problems or unsatisfactory performance resulting from operation in an environment where the
climatic comfort of humans is not the primary function of the equipment.
m) Damage or problems or unsatisfactory performance resulting from operations at conditions outside the
operating conditions specified in the Madimack technical or sales literature applicable to the equipment.
n) Damage, problems or unsatisfactory performance resulting from misapplication of the equipment.
Where this Warranty does not apply, the Owner’s rights are limited to the Owner’s non- excludable Statutory
Rights.
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Owner’s Responsibility
The owner is responsible for the correct operation and regular maintenance of the equipment as listed below. The
correction of any non-product fault or problem is not covered by this warranty.
a) Operation and maintenance of the equipment in accordance with the operating instructions.
b) Regular cleaning of the air filter(s) and replacement where necessary.
c) Ensuring that the air inlet and outlet on the outdoor unit is kept clear of any obstructions (e.g. dirt, leaves, plants)
d) Ensuring that the condensate drain is kept clean.
e) Replacement of exhausted batteries.
f) The application of additional corrosion protection if the product is installed in a corrosive environment (e.g.
Industrial pollution, sea air).
Owner’s Statutory Rights
In respect of any goods supplied under the contract which are not of a kind ordinarily acquired for personal domestic
or household use or consumption, unless the owner establishes the following limitation of liability would not be fair
and reasonable, the liability of Madimack for any defect of design, materials or workmanship will be limited to any of
the following as determined by Madimack: -
a) Replacing the equipment or supplying equivalent equipment;
b) Repairing the equipment;
c) Paying the cost of replacing the equipment or acquiring equivalent equipment;
d) Paying the cost of having the equipment repaired.
Making a claim
The following steps should be taken when making a warranty claim with Madimack Pty Ltd.
1. Owners experiencing issues with their system are to contact Madimack Pty Ltd service departments online
portal to and provide the requested information.
2. A s ervice a gent wil l review the pro vided in forma tion and will contact yo u on the provide d pho ne number to try
and solve the issue
3. If the issue cannot be dealt with over the phone, owners will be supplied with details of service agent in their
area
4. Owners will need to contact and deal with service agents directly in relation to the booking in and payments of
works related to the service or repair of their Madimack Pool Heat Pump
5. Owners can claim reimbursement for costs of works covered under the product warranty when completed by
an approved Madimack Service Agent. When making a claim, owners will need to provide the following
documents
a) Proof that you are the original system owner – original invoice showing owner name and property address
b) Copy of invoice from an approved Madimack approved service agent
c) For a major defect a copy of the report for major defects from approved Madimack Service agent
d) All Service Claim Submissions will be processed and reimbursement on validated claims paid into owner
nominated account within 7 business days.
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Supplied by
Date of Purchase
Installed by
Installer No (if applicable)
Date of Install
Owners full name
Address of Premises
Te le p hon e n umb er
Make
Model
Serial
Commissioning
By pass valve fitted?
Te mp e ra t ur e d if f er e nc e
Notes
Pool Heat Pump
Warranty
Series
Parts
Labour
Titanium Exchanger
EM 60/110
2 1 5 Years
Product Warranty Registration
Please complete all the details below from the installer and store this
card along with the purchase docket in a safe place.
Please take 2 or 3 photos of the installation and with this information
upload them online at
https://www.madimack.com.au/warranty-registration
or use the barcode scanner to go direct to the page.
IMPORTANT NOTE For repair of equipment under this Warranty it is recommended that the owner contact
their Madimack Dealer / Installer. If the owner requests Madimack to perform or arrange the service call, the
owner will be liable for all associated costs if the problem is not covered by the provisions of this Warranty or
the Owner’s Statutory Rights. For warranty claims please see Madimack.com.au and check the technical
and service section including the FAQ provided if problems are still present please fill out the online form
for attention and one of our service representatives will be in touch.
Warranty Period
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