Madgetech RFC1000 Cloud Relay Manual

RFC1000 Cloud Relay

MadgeTech Cloud Services
Data Logger Hub

PRODUCT
USER GUIDE

To view the full MadgeTech product line, visit our
website at madgetech.com.

TABLE OF CONTENTS

2 Product Overview

2 Getting Started

3 Setting Up the RFC1000 Cloud Relay within

MadgeTech Cloud Services

3 Mounting Instructions

4 Channel Programming

5 Troubleshooting

6 Compliance Information

7 Need Help?

RFC1000 Cloud Relay

PRODUCT USER GUIDE

Product Overview

The RFC1000 Cloud Relay is a data logging hub that
connects via Ethernet to your internet service and
transmits data directly to the MadgeTech Cloud Services
platform. This allows users to remotely monitor and
manage groups of data loggers throughout a large facility
or multiple locations without the need of a central PC.

System Requirements

• Internet Access (Ethernet connection)

• MadgeTech Cloud Services account

• Access to an electrical outlet

• MadgeTech wireless data loggers (sold separately)

Operating Environment

The RFC1000 Cloud Relay is rated for use in an environment
with temperatures from -20 °C to +85 °C (-4 °F to +185 °F)
and a humidity range of 0 %RH to 95 %RH non-condensing.
The RFC1000 Cloud Relay is rated IP40 and is protected
against solids that are greater than 1 mm in size. This device
is not water resistant.

LED Indicators

• Cloud: Indicates connection with the MadgeTech
Cloud Server

• Com: Troubleshooting indicator

• Power: Indicates that the device has power

• Data: Blinks when communicating with other

MadgeTech devices

Transmission distance to other RFC1000 wireless
transceiver:

• Unobstructed line-of-sight (outdoors): Up to 4,000 feet
maximum

• Typical urban environment (indoors): Up to 1,000 feet
maximum

Extending Wireless Transmission Distance

Additional RFC1000 wireless transceivers (sold separately)
can be used as repeaters to transmit over greater
distances. If transmitting over a distance greater than
500 feet indoors, 2,000 feet outdoors or there are walls,
obstacles or corners that need to be maneuvered around,
set up additional RFC1000’s as needed. Plug each one into
an electrical outlet in the desired locations.

Getting Started

Connecting the RFC1000 Cloud Relay

1. To power the device, connect the RFC1000 Cloud Relay

to an electrical outlet using the provided USB power
adapter.

2. Connect the RFC1000 Cloud Relay to an Ethernet jack

using the provided 6 foot Ethernet cable, or any other
standard Ethernet networking cable.

Wireless Transmission

The RFC1000 Cloud Relay can connect to a maximum of
64 data loggers. The RFC1000 Cloud Relay transmits on a
frequency of 2.405 GHz - 2.475 GHz.

Transmission distance to data logger:

• Unobstructed line-of-sight (outdoors): Up to 2,000 feet
maximum

• Typical urban environment (indoors): Up to 500 feet
maximum

Product User Guide | 2

RFC1000 Cloud Relay

PRODUCT USER GUIDE

Setting Up the RFC1000 Cloud Relay
within MadgeTech Cloud Services

A MadgeTech Cloud Services account must be active to
use the RFC1000 Cloud Relay. Go to madgetech.com to
create an account.

Claiming an RFC1000 Cloud Relay

1. Log into the MadgeTech Cloud Services account by

going to madgetech.com.

2. Go to the menu and select Manage Relays.

3. Click the Claim a Relay button.

4. Insert the RFC1000 Cloud Relay Serial Number and

Claim Key, located on the side label on the device
enclosure.

5. It may take 1-2 minutes for the RFC1000 Cloud Relay to

sync to the MadgeTech Cloud Services account. Once
synced, the device will be shown in the My Relays list.

Claiming a Data Logger

Mounting Instructions

The RFC1000 Cloud Relay has a pivoting external antenna
to accommodate either tabletop or wall mounted
orientation. For best wireless performance, the RFC1000
Cloud Relay, RFC1000 wireless transceivers and the
MadgeTech data loggers should be mounted in the same
orientation. This usually means that the external antenna
will be pointing straight up.

1. Verify that the data loggers are in wireless transmission

mode.

2. Within MadgeTech Cloud Services account, go to the

menu and select Manage Relays.

3. Select an RFC1000 Cloud Relay listed under My Relays.

4. Any MadgeTech wireless data loggers on the same

network and within range will be listed under
Unclaimed Loggers.

5. Click the Claim button next to the data loggers you

would like to claim.

6. It may take 1-2 minutes for the wireless data logger to

sync. Once synced, the data logger will appear under
Loggers Claimed by this Relay.

For more detailed information, refer to the
MadgeTech Cloud Services Software Manual at

madgetech.com.

Mounting Diagram

There are two holes in the back of the device to allow
screws to be used to wall mount.

5.25 in

(133 mm)

Max Screw Head:

0.35 in (8.9 mm) dia.

Product User Guide | 3

RFC1000 Cloud Relay

PRODUCT USER GUIDE

Channel Programming

Different wireless channels may be used to create multiple
networks in one area, or to avoid wireless interference
from other devices. Any RFC1000 Cloud Relay, RFC1000
wireless transceiver or MadgeTech data logger on the
same network is required to use the same channel. If all of
the devices are not on the same channel, the devices will
not communicate with one another. The RFC1000 Cloud

Relay is programmed by default on channel 25.

CHANNEL NOTE: MadgeTech wireless data loggers and
wireless transceivers purchased prior to April 15, 2016
are programmed by default to channel 11. Please refer to
the Product User Guide provided with these devices for
instructions to change the channel selection if needed.

Configuring the Channel Settings of the
RFC1000 Cloud Relay

1. Unplug the RFC1000 Cloud Relay from the electrical
outlet and Ethernet cable.

2. Use a Phillips head screwdriver to unscrew the back of
the RFC1000 Cloud Relay enclosure.

3. With the inside of the RFC1000 Cloud Relay exposed,
locate the back of the wireless transceiver (diagram 1a).

4. Use a Phillips head screwdriver to unscrew the back of
the wireless transceiver.

5. Find the DIP switches located on the front of the PCB
circuit board (diagram 1b).

6. Change the DIP switches to match the desired channel

(diagram 1c). WARNING: Do not touch other sensitive
electronics.

7. Screw the wireless transceiver enclosure back together.

8. Screw the RFC1000 Cloud Relay enclosure back together.

9. Reconnect the RFC1000 Cloud Relay to the electrical
outlet and Ethernet cable.

1b. DIP Switches1a. Wireless Transceiver

Product User Guide | 4

RFC1000 Cloud Relay

PRODUCT USER GUIDE

Channel DIP Switch Orientation

The images below show the orientations available of the
switches for each channel.

1c.

CH 11

CH 15

CH 19

CH 23

CH 12

CH 16

CH 20

CH 24

CH 13

CH 17 CH 18

CH 21

CH 25

CH 14

CH 22

CH 26

Troubleshooting

Diagnose issues using the LED indicators

The LED’s on the front of the device can help to diagnose
any issues you may be experiencing while trying to
connect to the MadgeTech Cloud server.

Cloud LED

• Green (Solid): The RFC1000 Cloud Relay is

communicating to the MadgeTech Cloud server and is
claimed by an account. Fully functional.

• Green (Blinking): The RFC1000 Cloud Relay is

communicating to the MadgeTech Cloud server, but the
RFC1000 Cloud Relay is unclaimed by an account.

• Red: See Com LED for status.

Com LED

• Green (Blinking): Attempting to contact the MadgeTech

Cloud server.

• Green (Solid): Successful connection to the MadgeTech

Cloud server.

DEFAULT CHANNEL

NOT SUPPORTED

• Amber (Solid): Failure to connect because the

MadgeTech Cloud server has rejected the request.

• Red (Solid): Contact could not be made with the

MadgeTech Cloud server.

• No internet access.

• Internet access to the server is blocked.

Power LED

• Red: The RFC1000 Cloud Relay has power (plugged in to

electrical outlet).

Data LED

• Green: RFC1000 Cloud Relay is communicating with

MadgeTech data loggers.

Product User Guide | 5

RFC1000 Cloud Relay

PRODUCT USER GUIDE

Compliance Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.

To satisfy FCC RF Exposure requirements for mobile and base station transmission devices, a separation distance of 20 cm
or more should be maintained between the antenna of this device and persons during operation. To ensure compliance,
operation at closer than this distance is not recommended. The antenna(s) used for this transmitter must not be co­located or operating in conjunction with any other antenna or transmitter.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes: (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le fonctionnement.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum
(or lesser) gain approved for the transmitter by Industry Canada.

To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the
equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.

Conformément à la réglementation d’Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne
d’un type et d’un gain maximal (ou inférieur) approuvé pour l’émetteur par Industrie Canada. Dans le but de réduire les
risques de brouillage radioélectrique à l’intention des autres utilisateurs, il faut choisir le type d’antenne et son gain de
sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l’intensité nécessaire à l’établissement d’une
communication satisfaisante.

Countries approved for use, purchase and distribution:

USA, Canada, Chile, Colombia, Ecuador, Honduras, India, Malaysia, Mexico, Peru, Singapore, South Africa, Thailand,
Venezuela, Vietnam

Product User Guide | 6

RFC1000 Cloud Relay

PRODUCT USER GUIDE

NEED HELP?

Product Support & Troubleshooting:

• Refer to the Troubleshooting section of this document.

• Visit our Knowledge Base online at madgetech.com/resources.

• Contact our friendly Customer Support Team at [phone] or [e-mail].

MadgeTech 4 Software Support:

• Refer to the built-in help section of the MadgeTech 4 Software.

• Download the MadgeTech 4 Software Manual at madgetech.com.

• Contact our friendly Customer Support Team at [phone] or [e-mail].

MadgeTech Cloud Services Support:

• Download the MadgeTech Cloud Services Software Manual at madgetech.com.

• Contact our friendly Customer Support Team at [phone] or [e-mail].

6 Warner Road, Warner, NH 03278

[phone]

[e-mail]

madgetech.com

DOC-1321036-00 | REV 3 2021.06.07