Macromedia Audition - CS5.5 Troubleshooting Guide
Adobe Audition CS5-5.5 Troubleshooting
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Last updated 11/4/2015
Contents
Audition 3.0 crashes when you choose Help > About
Audition 3.0 crashes if Comcast support tool is installed
Audition CS5.5 known issues
Audition CS5.5 licensing error
Error R6025 when writing a CD | Audition 3
Features replaced, not implemented | Audition CS5.5
Input device is not recognized as a valid recording device in Audition 3.0 (Windows Vista)
MPEG files do not open or only open the audio track in A
Optimize Windows Vista for Audition 3
Optimize Windows XP for Audition 3
Set up Adobe Audition 2.0 audio hardware driv
Set up Audition 3 audio hardware drivers
Supported file formats in Audition 3
Troubleshoot CD Burning (Audition 2.0)
Troubleshoot effects plug-ins for VST and DirectX | Adobe Audition
Troubleshoot installation problems | Audition 3 | Windows Vista, XP
Troubleshoot recording, playback, monitoring | Audition 2, 3
Troubleshoot recording, playback, monitoring | Adobe Audition CS5.5, CS6, CC
Troubleshoot recording, playback, monitoring | Adobe Audition CS6, CC
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udition 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
ers (ASIO and Audition Windows Sound) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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Last updated 11/4/2015
Audition 3.0 crashes when you choose Help > About
Issue
Adobe Audition 3.0 crashes when you choose Help > About if a session file is currently being played in Multi-track
view.
Solution
1
Update your sound card drivers.
Visit the manufacturer's web site for your sound card and update to the latest driver version.
Additional Information
If an Audition session file is being played when choosing Help > About, then the sound card driver might not release
the Multi-track transport controls.
Audition 3.0 crashes if Comcast support tool is installed
Issue
When you try to save a session in Adobe Audition 3.0 after you use the digital input or output on your audio card,
Audition 3.0 crashes unexpectedly.
Details
Comcast support tool is installed on the system.
Solution
Last updated 11/4/2015
Disable the Comcast support tool service, "sprtcmd".
To disable the service sprtcmd:
1 Quit all applications.
2 Choose Start > Run, type msconfig in the Open box, and then click OK.
3 Click the Services tab and locate the service "sprtcmd".
4 Deselect the checkbox next to sprtcmd to disable the service on system startup
5 Click OK, and then restart Windows.
Additional Information
The support tool provided by Comcast accesses available hardware drivers on the system and may not release the driver
files appropriately.
Audition CS5.5 known issues
2
Adobe Audition CS5.5 known issues
Welcome to Adobe Adobe Audition CS5.5. This document contains known issues and troubleshooting tips not covered
in the Adobe Adobe Audition documentation.
If you encounter a problem not mentioned here, submit a detailed bug report. You can also visit the Adobe Audition
user-to-user forum for assistance.
See Adobe Support for late-breaking information and known issues for all Creative Suite 5.5 applications.
Install/uninstall
AIR and Adobe Community Help are not removed whe
# 2786975):
Adobe Audition requires the installation of AIR and Adobe Community Help for functionality needed by the
application. The main Adobe Audition installer can't remove these additional components. To remove these additional
components, uninstall them separately.
General
n Adobe Audition is uninstalled (issue
Last updated 11/4/2015
Operations that access the temp file cause Adobe Audition to lock-up or crash if the temp location becomes unavailable (issue #2649128):
If the temporary folder location becomes unavailable during Adobe Audition usage, the application either locks-up or
crashes. (The location of the temporary folder is specified in the Preferences > Media & Disk Cache section of Adobe
Audition’s preferences.) This issue can happen is if the user has chosen a network or external drive as their temporary
disk cache location, and that location is disconnected. Adobe suggests that users always choose internal drive folders
as their temporary disk cache locations and avoid using locations that can commonly become disconnected. If this
particular issue happens to you, try the following:
1 Whe n you r elaun ch Ado be Aud iti on, d o no t choos e to rec over y our pr evi ous ses sio n un les s the te mp locatio n is now
available. If the temp location is not available, the application crashes again when it attempts to find the recovery
files in the temp location that is inaccessible.
2 If the application still does not start, delete the application preferences so Adobe Audition can reset your temp
location back to the default, local temp folder.
Export of mixdown when using multiple instances of Full Reverb or Reverb effects cab results in crash in low memory conditions (issue #2780894):
Export mixdown of a session that contains multiple Reverb or Full Reverb effects applied in realtime results in Adobe
Audition crashing. This issue occurs in low- or no-free memory conditions. Both Reverb and Full Reverb effects
produce warning messages indicating the resource intensity of these two effects. Adobe suggests bouncing tracks
containing Reverb or Full Reverb incrementally if session contains multiple clips or tracks with either of these effects
applied. Conditions and results vary from system to system depending upon configuration and available and free
memory as well as use of these two effects.
3
Full Reverb and Reverb effects can introduce long delays resulting in changes made in the user interface not being instantly heard (issue #2808053):
Full reverb and reverb effects (being non-real time/high process effects) use a long delay line to produce an audible
effect. In extreme situations and settings, this delay can be up to 30 seconds long. Adobe Audition properly delays all
audio (via Adobe Audition's built-in delay compensation) so that you hear the affected audio in proper time and
context. During playback, any adjustments made to the audio are similarly delayed. Starting or stopping playback
flushes the delay line buffer and any changes are audible immediately on next playback. An additional workaround can
be achieved by using the new track pre-render feature on any tracks or busses using non-real time, high process effects.
Removing a video clip from a session during playback causes Adobe Audition to hang when playback is stopped (Issue #2835514):
If you choose to delete or remove a video clip while playing a session that contains video, Adobe Audition hangs when
playback is stopped.
Stop playback before removing a video clip from any open sessions.
Opening VOX files using libsndfile generates incorrect waveform (issue #2821203):
VOX files opened in Adobe Audition using libsndfile generates an incorrect (wavy in appearance) waveform. The
libsnd version used in Adobe Audition CS5.5 appears to be the source of the bug.
Opening DRM protected AAC files (.m4p) results in crash (issue #2441905):
DRM protected AAC files (.m4p) result in application crash. Adobe has filed a bug with Apple regarding this issue.
Last updated 11/4/2015
Stereo QuickTime .MOV files with QDesign Music 2 Codec do not open (issue #2441868):
QuickTime .MOV file (stereo only) encoded with QDesign Music 2 codec don't open. Adobe has filed a bug with Apple
regarding this issue.
QuickTime .MOV files with MPEG Layer-3 audio data do not open (issue #2441853):
QuickTime .MOV file encoded with MPEG Layer-3 audio data don't open. Adobe has filed a bug with Apple regarding
this issue.
Third-party Plug-ins
Mac OS only: Cannot use the Audio Unit and VST version of the Slate Digital FG-X effect at the
me time. (issue #2796259):
sa
Launching the AU and VST at the same time crashes the application. Launching and using the VST or AU separately
works as designed. Adobe suggests choosing to use either the AU or VST version in your projects. The plug-in
manufacturer has been made aware of this issue. Check back with them for updates to this particular effect.
Celemony Melodyne editor causes Adobe Audition to crash after adjusting more than two notes within a stereo file (issue #2715030):
Adobe Audition inconsistently hangs when Melodyne plug-in is used to adjust more than two notes in a stereo file. The
plug-in manufacturer has been made aware of this issue. Check back with them for updates to this particular effect.
4
Mac OS only: Certain versions of IK Multimedia plug-ins crash the VST host in Adobe Audition (Mac OS only) (issue #2390403):
IK Multimedia plug-ins crash the VST host in the application (on Mac OS X only). IK has created an updated version
of their plug-ins which link against a new Mac OS X C++ library and resolves the issues. Check with IK for updates and
the newer version.
Plug-ins that use Pace iLok copy protection can crash on effects scan and launch if the dongle is unplugged from the computer (issue #2756518):
When using plug-ins th at re quir e Pac e iLok dong le for li censing , crashes occ ur upon scan or launch of th e plu g-in. This
issue occurs if the iLok is not plugged in to the computer. Ensuring the iLok key is plugged in when scanning or
launching the plug-in prevents the crash.
Mac OS only: User interface for BIAS SoundSoap and SoundSoap Pro appears to be unresponsive (issue #2813454):
The user interface for BIAS SoundSoap and SoundSoap Pro plug-ins (on Mac OS X VSTs only) appears unresponsive.
This issue occurs because the plug-in isn't sensing proper mouse events after first click. Clicking the Help button in the
plug-in returns user interface control and plug-in appears to operate normally after this point. These VST plug-ins
operate normally on Windows OS. The Audio Unit versions of the plug-ins also work correctly and are recommended
on Mac OS X. BIAS has been made aware of this issue. Check with them for updates.
Last updated 11/4/2015
Mac OS only: AU plug-ins that use generic Apple AudioUnit User Interface, hang, or crash (issues #2832052 and #2832082):
AU effects relying upon the generic Audio Unit user interface can exhibit various issues that result in hang of the
application or unresponsive behavior. When the interface is unresponsive or doesn't open, spacebar triggering of
playback and stop doesn't function until the application is restarted. If the effect user interface doesn't open, turn off
Preferences > Effects > Open Effects Settings Windows when adding effects to the Effects Rack. Then, relaunch the
application.
General Troubleshooting Tips
If the application locks up, crashes, or behaves unexpectedly with commands or features being accessed, try again with
a new set of preferences. Although this issue isn't common, if these issues ever arise, allow Adobe Audition to create
preferences to see if the problem resolves itself. Here are the steps for Mac OS X and Windows to remove old preferences
and create new ones:
Windows
1. Browse to the following location depending on your Operating System: Windows XP:C:\Documents and
Settings\User_Name\Application Data\Adobe\Adobe Audition\ Windows Vista and
7:C:\Users\User_Name\Appdata\Roaming\Adobe\Adobe Audition\ 2. Either delete or rename the “4.0” folder
(renaming allows you to restore these preferences later if the problem isn't resolved).3. Restart Adobe Audition to see
if your problem has been resolved.
5
Mac OS:
1. Browse to the following location: /Users/User_Name/Library/Preferences/Adobe/Adobe Audition/ 2. Either delete
or rename the “4.0” folder (renaming allows you to restore these preferences later if the problem isn't resolved).3.
Browse to the following location: /Users/User_Name/Library/Preferences/4. Delete the file named “com.Adobe.Adobe
Audition.4.0.plist”5. Restart Adobe Audition to see if your problem has been resolved.
© 2011 Adobe Systems Incorporated. All rights reserved.
Audition CS5.5 licensing error
Adobe Audition CS5.5 has experienced a licensing error.
Contact Adobe Technical Support.
Error R6025 when writing a CD | Audition 3
Last updated 11/4/2015
Issue
When you try to write a CD in Adobe Audition 3, you encounter one of the following errors:
• C++ Runtime Library Error 6025
• Pure Virtual Function Call
Solution
Do one or more of the following:
1. Reset your Adobe Audition 3 Preferences File.
Note: Adobe Audition writes a new preferences file and you lose custom settings associated with the current
preferences file. Deleting the preferences causes Adobe Audition to disable checking for DirectX plug-ins and forces
reinitialization of VST plug-ins.
To re-create the Adobe Audition preferences file:
1 Quit Adobe Audition.
2 Navigate to the following folder C:\Documents and Settings\[username]\Application Data\Adobe\Adobe
Audition\3.0.Important: If you saved your own custom workspaces, copy the UserWorkspaces folder to a new
location.
6
3 Delete the entire contents of the C:\Documents and Settings\[username]\Application Data\Adobe\Adobe
Audition\3.0 folder.
4 Start Adobe Audition.
2. Create an Administrator account.
For instructions on creating an Administrator account, see "To add a new user to the computer" in Windows Help, or
contact your system administrator.
3. Update your sound card driver.
Many sound card manufacturers frequently update their software drivers. If you haven't recently updated the sound
card driver, contact the sound card manufacturer for an updated driver. Or, download one from the manufacturer's
website.
To determine the sound card manufacturer and current driver version:
Wind o ws X P
1 Choose Start > Control Panel > Sounds and Audio Devices.
2 Click the Hardware tab.
3 Choose your sound card, and then click Properties.
4 Select the Driver tab, and note the Driver Provider and Driver Version.
Wind o ws Vis t a or Wi nd o w s 7
1 Choose Start > Control Panel > System and Maintenance (Windows Vista) or Hardware and Sound (Windows 7).
2 Click Device Manager.
3 Click the plus sign to expand Sound, Video, and Game Controllers.
4 Double-click your sound card, click the Driver tab, and note the Driver Provider and Driver Version.
Last updated 11/4/2015
More Help topics
Troubleshoot system errors and freezes | Adobe software on Windows
Features replaced, not implemented | Audition CS5.5
Update: For a comparison of features included in Audition 3, CS5.5 and CS6, see this table. For what's new and changed
in Audition CS6, see this page.
Adobe Audition CS5.5 brings the best features from Adobe audio products into a single cross-platform package. It
fo
cuses on high performance in post-production workflows. Some features in the Windows version of Adobe Audition
3.0 are not available in CS5.5.
The product team is actively soliciting feedback about which features are top customer priorities through a public
s
urvey. Adobe also encourages you to submit additional feature requests, which the team regularly reviews when
planning future versions.
7
Ti p: F
or a list of top new features, see Wh at's New in Adobe Au dit ion CS5 .5. If you 'd like to t ake adv antag e of ne w CS5 .5
features without losing functionality from Adobe Audition 3.0, consider installing both versions.
Features replaced with new names
This list indicates where renamed features from Adobe Audition 3.0 can be found in CS5.5. Links to Help provide
information about updated functionality.
Editing and playback
• Tem por a r y fi l es : Se e Media & Disk Cache preferences.
• Scrub tool: Move the current-time indicator and see these scrubbing shortcuts.
• Preroll and postroll playback: Move the current-time indicator independently from selections.
• Spectral Controls panel: See Spectral Display preferences.
• Auto-Mark command: See Mark Audio effect.
• Delete Silence command: See Delete Silence effect.
Effects
• Amplify/Fade: See Volume Envelope.
• Click/Pop Eliminator. See DeClicker.
• Clip Restoration: See DeClipper.
• Notch Filter: See DeHummer.
Multitrack
• Freezing effects: See pre-rendering effects.
• Hybrid tool: See keyboard modifiers for other tools, and dedicated Slip tool.
Last updated 11/4/2015
• Clip and Session Properties dialog boxes: See Properties panel.
• Surround Encoder: See integrated 5.1 mixing.
Batch processing and file formats
• Save All Audio As command: See Batch Process panel.
• Group Waveform Normalize: See Match Volume panel.
• PCM Raw Data import: See Import > Raw Data command.
Features not implemented
Editing and interface
• Shortcut bar
• Preview in Files panel
• Command-line playback of audio files
• Advanced scripting support (in Adobe Audition CS5.5, recordable Favorites address most scripting tasks)
8
• Spectral Pan and Spectral Phase views
• Top and Tail file viewing
• Appending audio files (in Adobe Audition CS5.5, copy and paste from one file to another)
• Audition-specific clipboards
• Find Beats command
• Add Silence between markers
• Beat, CD track, CD index, and BWF-J markers
CD
• CD burning (alternatives include Nero Burning ROM, Roxio Creator or Toast, Windows Media Player, and Apple
iTunes)
• File > Open command for CD tracks on Windows (in Adobe Audition CS5.5, use Extract Audio from CD
command)
• CD database support
Sound generation and recording
• Tone and noise generation (many common noise and tone types, including DTMF and reference tones are available
as free downloads through Resource Central. This link plays a tutorial, advance to 4:46 for a walkthrough of
Resource Central.)
• Timed record mode
• Loop recording of multiple punch-in takes
Multitrack
• SMPTE and ReWire synchronization
Last updated 11/4/2015
• MIDI support
• Control surface support
• Recordable track parameter automation (Write, Touch, Latch modes)
• Default multitrack sessions
• Session sample rate conversion (in Adobe Audition CS5.5, rate is fixed when you create session)
• Multitrack input gain (in Adobe Audition CS5.5, adjust via hardware)
• Clip Duplicate command (in Adobe Audition CS5.5, enable clip looping and drag to create repetitions)
• Loops that adjust to session tempo and key changes
• Time-stretching clips
• Grouped clips (in Adobe Audition CS5.5, manually select multiple clips)
• Clip > Align commands (in Adobe Audition CS5.5, use snapping)
• Rejoining split clips
• Fade Envelope Across Selection command for crossfading clips in separate tracks
• Insert > Empty Audio Clip command
• Hidden clips commands
• Session metronome
9
• Session notes
Video
• Video thumbnails in multitrack sessions
• Vid e o export
File formats
• 8 bit signed (*.sam)
• 64 bit doubles (*.dbl)
• ASCII Text Data (*.txt)
• Audition Loop (*.cel)
• Audition Session (*.ses) Note: From Adobe Audition 3.0, save sessions in XML format to open them in CS5.5. Note,
however, that effects and time-stretching do not transfer.
• SampleVision (*.smp)
• Spectral Bitmap Image (*.bmp)
• Windows Media (*.wmv, *.wma)
Effects
• Effects panel (in Adobe Audition CS5.5, use the Effects Rack and Effects menu)
• DirectX plug-in support
• Binaural Auto-Panner
• Convolution
• Dynamic Delay
Last updated 11/4/2015
• Dynamic EQ
• Doppler Shifter
• Echo Chamber
• Envelope Follower
• Frequency Band Splitter
• Graphic Panner
• Graphic Phase Shifter
• Multitap Delay
• Pan/Expand
• Pitch Bender
• Pitch Correction
• Pitch Shifter
• Quick Filter
• Scientific Filters
• Stereo Expander
• Stereo Field Rotate
10
• Vo co d e r
Input device is not recognized as a valid recording device in Audition 3.0 (Windows Vista)
Issue
Your input device is not recognized as a valid recording device in Adobe Audition 3.0.
Details
If you are using more than one input devi ce and at least one of the devices is no t sele cted a s the d efau lt recording d evice
in Windows Vista and the input device is listed in the third position or below in the Audition 3.0 Audio Hardware Setup
panel, then Audition might not recognize that device as valid and you cannot record audio from the device.
Reason
The Audition 3.0 Windows Sound driver can not detect the presence of the input device in this configuration in the
Windows Vista operating system.
Solution
Do one or more of the following solutions:
Last updated 11/4/2015
Solution 1: Use the native ASIO driver for the device (if available).
11
Solution 2: Move the input device to the first or sec
Use the Audition 3.0 Windows Sound driver but move the input device to position 1 or position 2 in the list of devices.
ond position in the list of devices.
Soulition 3: Select the device as the default recording device.
Select the defivce as the default recording device in the Windows Vista Sound control panel.
Additional Information
Using the native ASIO driver for the device allows Audition 3.0 to effectively use and interact with the device. When a
native ASIO device driver is not available, the devcie conflict can be avioded by moving the input device up into the
primary or secondary positions in the Audition 3.0 Audio Hardware Setup panel or by setting the device as the default
recording device in the Windows Vista Sound control panel.
MPEG files do not open or only open the audio track in Audition 3
Issue
When you try to open a MPEG-1 or MPEG-2 file in Adobe Audition 3, either the file does not open or only the audio
track in the file opens.
Solution
Transcode the video and/or audio to a different format.
Open the MPEG file in an video editing or video processing application (such as Adobe Premiere Pro or Apple
QuickTime Pro), and transcode (export) the video to an AVI, QuickTime, or Windows Media file. Then open that
version of the video file in Audition.
Note: I
n order to use QuickTime movie files in Audition, QuickTime needs to be installed on your computer. Visit the
Apple website at www.apple.com/quicktime to download QuickTime.
Additional Information
Adobe Audition 3 can not open MPEG-1 or MPEG-2 files. An earlier version of Audition, Adobe Audition 2.0, could
re ad MP EG file s only if it was i nsta ll ed as a par t o f th e Ad obe Cr eat ive S uit e Pro duc ti on S tud io sof twar e su ite. (Au dit ion
does not include the software license required to encode and decode MPEG files; the license was a part of Production
Studio.)
Last updated 11/4/2015
Optimize Windows Vista for Audition 3
Optimizing the system can eliminate compatibility problems that can interfere with audio editing. To optimize a
Windows system for Adobe Audition 3.0, work through the tasks in this document. To further eliminate problems,
simplify the system to include only those components necessary for editing audio.
1. Make sure that the system meets the minimum requirements for Adobe Audition 3.0.
Adobe Audition 3.0 can't run correctly on a system that doesn't meet the following requirements:
• Intel Pentium III or higher (SSE2-enabled processor required for AMD systems)
• Microsoft Windows XP Professional or Home Edition with Service Pack 2 or Windows Vista Home Premium,
Business, Ultimate, or Enterprise (certified support for 32-bit editions only)
• 512 MB of RAM
• 10 GB of available hard-disk space (when used with Loopology DVD)
• 1280 x 900 monitor resolution with 32-bit video card and 16 MB of VRAM
• Microsoft DirectX or ASIO compatible sound card
12
• CD drive required for installation
• Internet or phone connection required for product activation and Internet-related services
To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control
Pa
nel > System.
2. Install the latest version of Adobe Audition.
The latest version of Adobe Audition is 3.0. Updates, as they become available, can be more compatible with the
operating system and hardware drivers. For update information, visit the Adobe website at
www.adobe.com/support/downloads/main.html. Before you install an update, make sure that the system meets the
requirements.
3. Install current Windows service packs and other updates.
Updates to the Windows operating system improves its performance and compatibility with applications. You can
obtain Windows service packs and other updates from the Microsoft website at www.windowsupdate.com. For
assistance installing service packs and other updates, contact Microsoft technical support.
Important: B
compatibility. (Check any third-party software or hardware you use with Adobe Audition as well.) If the update isn't
listed, then contact Adobe or the manufacturer of your third-party software or hardware.
efore you install a system update, check the system requirements for Adobe Audition 3.0 to ensure
4. Update the sound card driver.
Many sound card manufacturers frequently update their software drivers. If you haven't recently updated the sound
card driver, contact the sound card manufacturer for an updated driver. Or download one from the manufacturer's
website.
To determine the manufacturer and driver version of a sound card:
1 Choose start > Settings > Control Panel > Sounds and Audio Devices.
Last updated 11/4/2015
2 Click the Hardware tab.
3 Choose the Device and click Properties.
4 Select the Driver tab and note the Driver Provider and the Driver Version listed.
5. Optimize the video display.
Video display acceleration and other display options can conflict with sound card drivers, resulting in a system error.
Screen savers can interrupt the flow of data when you record audio, causing unusable audio files. In addition, display
options use system resources, decreasing resources available to Adobe Audition. You can resolve these problems by
disabling video display acceleration and by optimizing display options.
To disable video display acceleration in Windows Vista, do the following:
1 Click Start > Settings> Control Panel, under Appearance and Personalization click Adjust screen resolution.
2 Click the Advanced Settings button in the lower-right corner of the Display Settings box.
3 Click the Troubleshoot tab.
4 Click the Change Settings button.
5 Move the Hardware acceleration slider to None.
13
6 Click OK to accept the new setting, then click OK to close the Advanced Settings box, then click OK to close the
Display Settings window.
7 Restart Windows.
6. Verify that your sound card is set up correctly for Adobe Audition 3.0.
One common cause for audio-editing problems is a sound card that's set up incorrectly for Adobe Audition. To verify
that the sound card is set up correctly for Adobe Audition 3.0, do the following:
1 Choose Edit > Audio Hardware Setup, click the Edit View tab, and make sure that the installed sound card is listed
in the Audio Driver Menu. If your sound card is not listed, install the card's ASIO driver. If no ASIO driver is
available, choose Adobe Audition 3.0 Windows Sound. For more information, see the Adobe Audition User's Guide.
2 Set the Default Input and Default Output ports to match your audio hardware setup.
3 Repeat steps 1 and 2 for the Multitrack View and Surround Encoder tabs.
7. Verify that other device drivers are compatible with Windows Vista.
If updating the sound card driver doesn't resolve the problem, verify that all other device drivers are compatible with
Windows Vista. Device drivers are software files that allow Windows to communicate with devices such as scanners,
mouse devices, and keyboards. Contact the device manufacturer to make sure that you are using the latest driver for it.
To check for device driver problems, do the following:
1 Choose Start > Control Panel > System.
2 Click Device Manager from the tasks list.
3 Click the plus sign (+) to the left of each device type.
4 If a device appe ars w ith a black excl amat ion mark ( !) in a yellow c ircle, r ight-click that devi ce, and c hoose Prope rties
from the menu.
5 Note the properties for the device:
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Check the Device Status field: If the device isn't working properly, information in this field can help you troubleshoot
the problem.
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If the Properties dialog box has a Driver tab, click it. If the Dr
iver tab doesn't indicate the driver provider, click Driver
De tails . If Micros oft is the provider, a ge neric driver is probably inst alled; contact the de vice m anuf acturer to obtai n the
most recent driver.
8. Run Adobe Audition 3.0 while no other applications are running.
Some applications can cause problems when running concurrently with Adobe Audition 3.0. Before starting Adobe
Audition, disable other applications, including startup items (items that start automatically with Windows). To disable
startup items, do the following:
1 Exit from all applications.
2 Choose Start > Run, and type msconfig in the Open text box. Click OK.
3 Click the Startup tab, and select Disable All.
4 Deselect any startup items that are essential for testing the problem. If you are unsure if an item is essential, leave it
selected.
5 Click OK, and restart Windows.
6 Right-click to close or disable any items in the Notification Area (called the System Tray in earlier versions of
Wi nd ow s) .
Note: F
or more information about msconfig, see the documentation included with Windows.
9. Re-create the Adobe Audition preferences file.
Re-create the Adobe Audition preferences file to eliminate problems that a damaged preferences file can cause.
Note: W
hen you use this solution, Adobe Audition creates a preferences file and you lose custom settings associated
with your current preferences file. Deleting the preferences causes Adobe Audition to disable checking for DirectX
plug-ins and force reinitialization of VST plug-ins. Your Adobe Audition preferences file can be a hidden file in
Windows Vista. To show hidden files and folders, complete the following steps:
1 Open My Computer.
2 Click the Organize button in the upper-right corner of the My Computer box. Click Folder and Search Options.
3 Choose the View Tab.
4 Under Hidden Files and Folders, choose Show hidden files and folders.
To re-create the Adobe Audition preferences file, do the following:
1 Quit Adobe Audition.
2 Navigate to the following folder C:\Users\[Username]\AppData\Roaming\Adobe\Adobe Audition\3.0Important:
If you saved your own custom workspaces, copy the UserWorkspaces folder to a new location.
3 Delete the entire contents of the C:\Users\[Username]\AppData\Roaming\Adobe\Adobe Audition\3.0 folder.
4 Start Adobe Audition
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10. Set Adobe Audition temporary folders to high-performance drives with adequate free disk space.
When recording in Edi t View, Adob e Audit ion stores temp orar y fil es in its Primary Temp Di rectory. Make sure t hat the
Primary Temp Directory is set to the fastest drive (7200 rpm and above) and the drive with the most free space. Also
create a folder just for Adobe Au dition tempor ary files s o that you c an find the fil es eas ily if it 's nec essar y to delete them.
To create and set the location of the Primary Temp Directory, do the following:
1 Create a folder on the hard drive where you want to save the Primary Temp Directory (for example, a folder named
"Adobe AuditionTemp").
2 In Adobe Audition, choose Edit > Preferences and select the System tab.
3 In the Temporary Folders section, enter the path (or browse) to the folder you created in step 1.
Re cordin g in Mult itr ack Vi ew s tores file s di rec tly into a subfo lde r wi thi n th e folde r of the cur rent s ess ion . (For exa mple,
fo
r a session called "Adobe Audition.ses" a folder called "Adobe Audition_Recorded" contains all the files recorded for
that session). Make sure that the session files and this associated folder are stored on the fastest drive (7200 rpm and
above) with the most free space.
Putting the Adobe Audition temporary directories and session folders on separate hard drives can improve
p
erformance. If you have multiple hard drives, put the Primary Temp Folder and session folders on the drive that
doesn't contain the Adobe Audition program files.
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11. Optimize handling of temporary files by Windows Vista.
Windows and applications store working data in temporary (.tmp) files that they create on the hard disk. Excessive or
outdated temporary files can interfere with performance of Windows or applications.
Delete temporary files by using the Disk Cleanup utility included with Windows or by using the following instructions.
M
ake sure that at least 700 MB of free space is available on the hard disk to which temporary files are written. To start
Disk Cleanup, choose Start > All Programs > Accessories > System Tools > Disk Cleanup. For information about Disk
Cleanup, see Windows Help.
To manually delete temporary files, do the following:
Note: Re
normally. When Windows or an application crashes, however, temporary files can accumulate on the hard disk.
1 Quit all applications.
2 Choose Start and type *.tmp in the Search textbox.
3 After the search results appear, choose Organize > Select All.
4 Choose Organize > Delete. Click Yes to confirm that you want to send the files to the Recycle Bin.
5 Remove any files you don't want to delete from the Recycle Bin, and then empty the Recycle Bin. Windows deletes
To make sure that at least 700 MB of free space is available on the hard disk to which temporary files are written, do the
fo
1 Quit all applications.
2 Choose Start > Control Panel.
3 Double-click System and select Advanced system settings from the Tasks pane.
peat this procedure periodically. Windows deletes temporary files when Windows and applications close
all temporary files not in use.
llowing:
4 Click the Advanced tab, and then click Environment Variables.
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