Macromedia Audition - 2.0 Troubleshooting Guide
Adobe Audition 2.0 Troubleshooting
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Last updated 11/4/2015
Contents
Troubleshoot recording, playback, monitoring | Audition 2, 3
Troubleshoot installation problems | Audition 3 | Windows Vista, XP
Troubleshoot effects plug-ins for VST and DirectX | Adobe Audition
Troubleshoot CD Burning (Audition 2.0)
Supported file formats in Audition 3
Set up Audition 3 audio hardware drivers
Set up Adobe Audition 2.0 audio hardware driv
Optimize Windows XP for Audition 3
Optimize Windows Vista for Audition 3
MPEG files do not open or only open the audio track in A
Input device is not recognized as a valid recording device in Audition 3.0 (Windows Vista)
Error R6025 when writing a CD | Audition 3
Audition 3.0 crashes if Comcast support tool is installed
Audition 3.0 crashes when you choose Help > About
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
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ers (ASIO and Audition Windows Sound) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
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udition 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
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Troubleshoot recording, playback, monitoring | Audition 2, 3
This document can help you resolve problems that occur while you record, playback, or monitor in Adobe Audition 2
and 3.
Recording problems can manifest themselves in many different ways, including (but not limited to) the following:
• Quality of recorded audio is poor.
• Audio is monitored through the system but the recorded audio file is empty.
• Delay in playback while recording.
• Delay in playback while monitoring incoming audio.
1
Different factors can cause recording or playback problems, including conflicts among device drivers, software, and
ha
rdware, and corrupt elements in specific files. Although some problems occur only when you work with Adobe
Audition, Adobe Audition isn't necessarily the cause. It could be the only application that is memory-intensive or
processor-intensive enough to expose the problem.
To benefit most from this document, perform the tasks in order. Record the tasks you perform and the results of each,
i
ncluding errors or other problems. Adobe Technical Support can use this information to better assist you, if you call.
Audio latency
Audio Latency is the time that an audio signal takes to pass from the sound card input to the sound cards output. The
audio signal is digitized, routed through Adobe Audition, and processed by any effects applied. Then it's converted back
to analog form at the sound card outputs. Each of these steps contributes to the audio latency, which is measured in
milliseconds (ms). Existing audio (audio files already on a track in the Multitrack) doesn't exhibit the same amount of
latency since the tracks are already digitized. In Adobe Audition, this discrepancy in playback delay, between existing
tracks and monitoring inputs, is where latency is most noticeable.
Latency over 10 milliseconds can produce an audible delay between playback of existing tracks and monitoring.
Al
though buffer settings (see step 8 below) can help reduce latency, the design of the hardware device driver and the
amount of effects processing can potentially make monitoring difficult (or unusable). If the device driver for your
sound card does not allow a low enough latency, then it's possible that you can't monitor while recording. It's also
possible that you require a new sound card with low latency device drivers (for example, an ASIO sound card).
General guidelines that apply to latency times
• Less than 10 ms - allows real-time monitoring of incoming tracks including effects.
• At 10 ms - latency can be detected but can still sound natural and is usable for monitoring.
• 11-20 ms - monitoring starts to become unusable, smearing of the actual sound source, and the monitored output
is apparent.
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• 20-30 ms - delayed sound starts to sound like an actual delay rather than a component of the original signal.
Note: T
he human ear is accustomed to latency because it occurs naturally in the world around us. The frequency of a
sound, distance from the sound's source, and the physical properties of the human ear all play a part in hearing.
However, the amount of latency introduced in the recording and monitoring process is due to the physical properties
and limitations of the sound card, device drivers, and processing power of the computer CPU.
Troubleshooting
1. Make sure that the system meets the minimum requirements for Adobe Audition.
Adobe Audition can't run correctly on a system that doesn't meet the following requirements:
Adobe Audition 3
• Intel Pentium 4 (1.4 GHz for DV, 3.4 GHz for HDV); Intel Centrino; Intel Xeon (dual Xeon 2.8-GHz processors for
HD); or Intel Core Duo or compatible processor (SSE2-enabled processor required for AMD systems)
• Microsoft Windows XP Professional or Home Edition with Service Pack 2 or Windows Vista Home Premium,
Business, Ultimate, or Enterprise (certified support for 32-bit editions only)
2
• 512 MB of RAM (1 GB for DV playback; 2 GB for HDV and HD playback)
• 10 GB of available hard-disk space (when used with Loopology DVD)
• DVD drive required for installation
• 1,280 x 900 monitor resolution with 32-bit video card and 16 MB of VRAM
• Microsoft DirectX or ASIO compatible sound card
• QuickTime 7.0 required to use QuickTime features
• Internet or phone connection required for product activation
Adobe Audition 2
• Intel Pentium III, IV, Intel Centrino (or other SSE-enabled processor)
• Microsoft Windows XP Professional Edition, or Windows XP Home Edition, with Service Pack 2
• 512 MB of RAM (1 GB or more recommended)
• 700 MB of available hard disk space (5.5 GB of available hard-disk space recommended for installing optional audio
clips)
• 1024 x 768 display (1280 x 1024 recommended)
• Sound card with DirectSound or ASIO drivers (multitrack ASIO sound card recommended)
• CD-ROM drive (DVD-ROM drive recommended for installing optional audio clips)
• CD-RW drive for audio CD creation
• Speakers or headphones recommended
• Internet or phone connection required for product activation and Internet-related services
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2. Verify that the correct driver is selected for Adobe Audition.
Adobe Audition 2 and 3 is designed around a new ASIO playback engine which performs optimally when using an
ASIO driver. If no ASIO driver is installed for use with Adobe Audition, choose the Adobe Audition Windows Sound
driver instead.
To verify that the correct driver is selected for Adobe Audition, do the following:
1 Choose Edit > Audio Hardware Setup, and click either the Edit View, Multitrack, or Surround Encoder tab.Note: Set
up each of the Views (Edit, Multitrack, and Surround Encoder) separately.
2 Make sure that the installed sound card driver is selected in the Audio Driver menu.
• If an ASIO device driver is available, then be sure to select it.
• If an ASIO device driver is NOT available, then select the Adobe Audition Windows Sound driver and see Set up
Adobe Audition 3 audio hardware drivers (kb408729) for details on setting up the AWS driver.
Note: A
dobe recommends that you choose the ASIO driver that is installed with your sound device instead of the
default Adobe Audition Windows Sound driver. Only use the Adobe Audition Windows Sound driver in a situation
where the system audio device does not have its own ASIO driver.
3. Verify that the sound card is set correctly.
If you have problems recording in Adobe Audition, it's possible that the sound card isn't set properly. The sound card
controls all playback and recording, and if it isn't set correctly, applications can't record audio.
3
ASIO device drivers
1 Choose Edit > Audio Hardware Setup, and click either Edit View, Multitrack, or Surround Encoder tab.
2 In the Driver Properties section, select Control Panel.
3 Set up the device in the driver control panel. See the hardware manufacturers user guide for details on hardware
setup.
Adobe Audition Windows Sound device driver:
1 Choose Edit > Audio Hardware Setup, and click either Edit View, Multitrack, or Surround Encoder tab.
2 In the Driver Properties section, select Control Panel.
3 Set up the device in the Adobe Audition Windows Sound control panel. See Set up Adobe Audition 3 audio
hardware drivers (kb408729) for details on setting up the AWS driver.
4. Update the sound card driver.
Many sound card manufacturers frequently update their software drivers. If you haven't recently updated the sound
card driver, contact the sound card manufacturer for an updated driver. Or download one from the manufacturer's
website.
5. Set Adobe Audition temporary folders to high-performance drives that have adequate free disk space.
When you record in Edit View, Adobe Audition stores temporary files in its Primary Temp Directory. Make sure that
the Primary Temp Directory is set to the fastest drive (7200 rpm and above) and that has the most free space. Create a
folder just for Adobe Audition temporary files. By creating a folder for the temporary files, you can find the files easily
if it's necessary to delete them.
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To create and set the location of the Primary Temp Directory, do the following:
1 Create a folder at the root of the hard drive where you want the Primary Temp Directory (for example, Adobe
AuditionTemp)
2 In Adobe Audition, choose Edit > Preferences and click the System tab.
3 In the Temporary Folders section, enter the path (or browse) to the folder you created in step 1.
When you record in Multitrack View, Adobe Audition stores files directly into a subfolder within the folder of the
c
urrent session. (For example, with a session called Thomas.ses, a folder called Thomas_Recorded contains all the files
recorded for that session.) Make sure that the session files (and this associated folder) are stored on the fastest drive
(7200 rpm and above) and that it has the most free space.
Putting the Adobe Audition temporary directories or session folders on separate hard drives can improve performance.
I
f you have multiple hard drives, put the Primary Temp Folder and the session folders on the hard drive that doesn't
contain the Adobe Audition program files.
For more information about managing temporary files and folders, see "Managing Temporary Files" on page 40 of the
A
dobe Audition 2.0 User Guide.
6. Change the Wave Cache settings in Adobe Audition.
Changes to the Wave Cache setting increases performance in Adobe Audition. To change the Wave Cache setting,
choose Edit > Preferences > System, and then enter a value from the following table in the Cache Size field, depending
on how much RAM is installed on your computer.
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Installed RAM Wave Cache setting
512MB 32MB
1GB 64MB
Higher than 1GB 128MB
7. Run Adobe Audition while no other applications are running.
Some applications can cause system errors or f reezes when r unni ng concurrently with Ad obe Audition. Before starting
Adobe Audition, disable other applications, including startup items (items that start automatically with Windows).
To disable startup items, do the following:
1 Quit all applications.
2 Choose Start > Run, and type msconfig in the Open box. Click OK.
3 Click the Startup tab, and click Disable All.
4 Select any startup items that are essential for testing the problem (for example, a driver control panel for the installed
sound device). If you are unsure whether an item is essential, leave it selected (enabled).
5 Click OK, and restart Windows.
6 Right-click icons in the Notification Area (called the System Tray in earlier versions of Windows) to close or disable
any startup items that are still active.
Then, try to recreate the problem:
• If the problem doesn't occur, then one of the disabled startup items conflicts with Adobe Audition. Re enable startup
items one at a time, testing each time until you determine which item conflicts with Adobe Audition. Then contact
that item's developer for an update, if available.
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• If the problem does occur, then startup items aren't the cause and you can re enable them:
1 Choose Start > Run, and type msconfig in the Open box. Click OK.
2 Click the Startup tab, and click Enable All.
3 Click OK, and restart Windows.
8. Change the buffer size settings.
Buffer settings can lower latency, and help eliminate clicks, pops, dropouts, and other distortions that can occur in
recording or playback. Before you adjust the buffer settings, make a note of what the current buffer settings are so that
you can restore them if necessary. If you use the Adobe Windows Sound driver, then you can adjust buffer settings
within Adobe Audition.
To change the Adobe Windows Sound buffer settings:
1 Choose Edit > Audio Hardware Setup and then click the Multitrack tab.Note: Configure Edit View and Surround
Encoder separately.
2 Select the Adobe Audition Windows Sound driver, and then click Control Panel.
3 In the Direct Sound Input Ports section, find and check the box next to the device name you intend to use for audio
input.
4 Double-click the number in the Buffer Size column and change to the desired size (see the Buffer Size guidelines in
this section of the document).
f you use an ASIO sound card, then see the manufacturer's documentation for details on setting the buffer size.
Note: I
5
Note the following Buffer Size guidelines:
• To improve recording performance, lower the buffer size (from 32 through 256 Samples); this setting lowers the
latency.
• To improve playback and mixing performance (with effects), increase the buffer size (from 512 through 2048
samples); this increases latency
9. Optimize IDE disks.
Windows XP enables Direct Memory Access (DMA) by default on most IDE devices. If DMA is disabled, re enable it
to improve the transfer rate of IDE disks and to prevent playback and recording problems. For more information on
DMA mode, visit the Microsoft website at www.microsoft.com/whdc/default.mspx.
For instructions on how to optimize IDE disks, refer to your Windows documentation.
10. Update the video card driver.
Adobe Audition 2 and 3is more graphically intense than earlier versions and can take advantage of more video RAM
as well as most recent driver updates. If you haven't recently updated the video card driver, contact the video card
manufacturer for an updated driver, or download one from the manufacturer's website.
11. Determine monitoring needs (Adobe Audition Mix versus External monitoring).
Adobe Audition features three possible types of monitoring for the incoming audio signal. Selecting the proper
monitoring type can help to avoid possible problems with driver performance. For more information about
monitoring, see the "To hear inputs with effects applied to tracks" section of the Adobe Audition User Guide. Sound
cards with low-latency drivers should perform equally well using any of the three monitoring methods. Sound cards
with high latency drivers cause a significant delay between what is being played and what is being monitored. If the
delay is too long, it's possible you're limited to monitoring External inputs only.
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To set the monitoring type choose Options > Monitoring and select one of the following:
• Adobe Audition Mix > Smart Input: Monitors the input only when you record a track. Use this setting only if your
sound card latency is low enough not to cause a signal delay.
• Adobe Audition Mix > Always Input: Monitors the input at all times during playback and recording. Use this setting
only if your sound card latency is low enough not to cause a signal delay.
• External: Monitors the input directly from the sound card, without routing them through effects and sends in Adobe
Audition. This option bypasses Adobe Audition and lets the sound card pass audio directly through to the outputs.
For more details about monitoring directly through the sound card, consult your sound card user guide.
Troubleshoot installation problems | Audition 3 | Windows Vista, XP
This document can help you to resolve system errors that occur while you use Adobe Audition 3 on Windows Vista or
XP. System errors can manifest in many different ways, including (but not limited to) the following:
• A blank or flickering dialog box
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• A frozen cursor or screen
• A blue screen
• An unexpected restart
• An error message such as one of the following: "This program has performed an illegal operation and will be shut
down. If the problem persists, contact the program vendor." "MS Setup Toolkit API Error, Bad Arg
3:AddSectionFiles to CopyList." "Not enough disk space on target drive while decompressing to [pathname]." "Setup
is unable to initialize the setup program. There may be a scripting error." "Setup is unable to load the installation
script file." "Unable to create a directory under C:\Windows\System. Please check write-access to the directory." "X:\
unavailable." (where "X" is the drive letter for your CD-ROM drive) "Device not ready." "Error reading CD-ROM."
"Error reading device X:\" (where "X" is the drive letter for your CD-ROM drive.)
Many different factors can cause installation problems, including problems with the AutoPlay feature, conflicting startu
p items, incorrect data in the Windows registry, and hardware conflicts.
Before you begin
To benefit most from this document, perform the tasks in order. Record the tasks that you perform and the results of
e
ach, including errors and other problems. Adobe Technical Support can use this information to better assist you if you
call.
It's necessary to log on as an administrator to p
Important: S
permission to continue. Read the details in the dialog box to determine if you want to continue. If you choose to cancel
the dialog, then you can't continue with that troubleshooting step.
ome of the procedures in this document initiate a User Access Control dialog that asks for your
erform some of the procedures in this document.
Last updated 11/4/2015
Note: The procedures in this document are based on the default interface of Windows. If the interface is customized,
the procedures can vary. For example, a commonly encountered difference is the navigation to the Contol Panel from
the Start menu. You can choose Start > Settings > Control Panel instead of Start > Control Panel. Additionally, the steps
in this document that mention the Control Panel are in reference to the Classic view. For information on switching the
Control Panel to the Classic view and many other common OS procedures, see Common OS procedures | Windows
XP, Vista, Windows 7 | Mac OSX.
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Some of these procedures require you to locate hidden files, h
include extensions (for example, example_filename.ini). By default, Windows Explorer doesn't show hidden files,
hidden folders, and file name extensions that it recognizes. For information on showing hidden files and folders in
Windows, s ee Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
idden folders, or files by their full filenames, which
Beginning troubleshooting
The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks,
back up all personal files (for example, Audition files you created). Always restart the computer after a system error
occurs to refresh its memory. Continuing to work without restarting the computer may compound the problem.
1. Make sure that the system meets the minimum requirements for Audition.
Audition won't run correctly on a system that doesn't meet the following requirements:
• Intel Pentium 3, 4, Centrino, or equivalent SSE2-enabled processor
• Microsoft Windows XP Professional or Home Edition with Service Pack 2 or Windows Vista Home Premium,
Business, Ultimate, or Enterprise (certified support for 32-bit editions only)
• 512 MB of RAM
• 10 GB of available hard-disk space (when used with Loopology DVD)
• CD-ROM drive (DVD-ROM drive required for installation of Loopology DVD content)
• 1,280 x 900 monitor resolution with 32-bit video card and 16 MB of VRAM
• Microsoft DirectX or ASIO compatible sound card
• QuickTime 7.0 required to use QuickTime features
• Internet or phone connection required for product activation
To check basic system information, such as processor speed and how much RAM is installed, choose Start > Control
Pa
nel > System.
2. Troubleshoot activation problems.
If you are experiencing any problems with activation, see Activation, deactivation | Adobe products.
3. Troubleshoot serial number problems.
If the Audition installer returns the error "Invalid Serial Number" after you enter the serial number or during startup,
then do one or more of the following:
• Delete the serial number from the Serial Number text box. Then reenter it exactly as it appears on the back of the
application DVD case, in the registration e-mail, or on the registration web-page.
• Reenter the serial number using different numeric keys. For example, use the numeric keys above the alpha
characters instead of the numeric keys on the keypad.
• Make sure that you typed the number zero (0) correctly, not as the letter O.
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• Contact Customer Service at 800-833-6687 (United States and Canada). In regions outside of the United States or
Canada, visit the Adobe website at www.adobe.com, select your region from the menu at the top of the page, and
then click Contact Us.
4. Check the CD and the CD-ROM drive.
Sometimes dust or dirt on a CD or DVD can interfere with an installation and prevent your CD-ROM or DVD-ROM
drive from recognizing the media. Examine the application CD for dirt, dust, or fingerprints. Gently wipe the bottom
of the disc from the center outward with a soft, lint-free cloth.
Verify that the CD-ROM drive can read other CDs. If it can't, examine the disc caddy or loading tray for dirt and clean
i
t with a lint-free cloth. If it still can't read other CDs, contact the drive manufacturer or computer manufacturer.
5. Remove previously installed application files.
Files that are installed during a failed installation use hard disk space and can cause problems the next time you run the
installer. If an attempt to install Audition fails, remove the program and then try to reinstall it. If you reinstall Audition
without first removing the previous installation, it's likely that the installer can't overwrite the existing files. It's also
possible that that the hard disk won't have enough free space for the application.
To remove previous Audition installation attempts, do the following:
1 Choose Start > Control Panel (Windows Vista) or Start > Settings > Control Panel (Windows XP).
8
2 Do one of the following:
• (Windows Vista) Double-click Programs and Features.
• (Windows XP) Double-click Add Or Remove Programs.
1 Select Adobe Audition 3, and click Uninstall (Windows Vista) or Change/Remove (Windows XP).
2 After the removal is complete, restart your computer, and install Audition.
6. Install Audition while no other applications are running.
Some applications or services can cause system errors or freezes when running concurrently with Audition. Before
installing Audition, disable other applications, including startup items and services (items that start automatically with
Wi nd ow s) .
To disable startup items and non Microsoft services, do the following:
1 Quit all applications.
2 Do one of the following:
• (Windows Vista) Choose Start, type msconfig in the Search text box, and press Enter.
• (Windox XP) Choose Start > Run, type msconfig and click OK.
1 Write down all unselected items under the Startup and Services tabs.
2 Click the General tab, and choose Selective Startup.
3 Click the Startup tab and select Disable All.
4 Click the Services tab, and check Hide All Microsoft Services.
5 Select Disable All. In Windows XP, reselect FLEXnet LIcensing Service. If you are unsure whether an item is
essential, then leave it deselected (disabled).
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6 Click Apply, and restart Windows for the changes to take effect.Note: Upon restart, you are notified that the System
Configuration utility has changed the way that Windows starts up. Click OK. When the System Configuration utility
appears click Cancel.
7 Right-click icons in the Notification Area and close or disable any startup items that are still active.
Then, try to re-create the problem:
• If the problem no longer occurs, one of the startup items is the cause of the problem.
• If the problem recurs, startup items are not the cause of the problem and you can re-enable them:
?
Do one of the following:
• (Windows Vista) Choose Start, type msconfig in the Search text box, and press Enter.
• (Windows XP) Choose Start > Run, type msconfig and click OK.
1 Click the General tab, and choose Normal Startup.
2 Deselect any items that you wrote down in Step 3 of the previous section.
3 Click Apply, and restart Windows for the changes to take effect.
7. Log in as a user with administrative privileges (Windows XP)
If you lack administrator access privileges, then it's possible that Audition can't install necessary files. To determine if
limited privileges cause the problem, log in as a user with access privileges, and try to re-create the problem. If the
problem doesn't recur, then the account you were previously using lacks access privileges. Contact your system
administrator to grant you access privileges.
9
8. Install Audition in a new user account.
Create a user account that has the same permissions as the account that you use when the problem occurs. If the
problem doesn't recur, then it's possible that the original user account is damaged. For instructions on creating a user
account, see "To add a new user to the computer" in Windows Help or contact your system administrator.
9. Install Audition from the desktop.
If you can't install Audition from your CD-ROM drive, copy the installation files to the desktop and rerun the installer.
1 Copy the Audition folder from the Audition disc to the desktop.
2 Open the Audition folder on the desktop.
3 Double-click the Setup.exe file, and follow the onscreen instructions.
10. Install current Windows service packs and other updates.
Updates to the Windows operating system improve its performance and compatibility with applications. You can obtain
Windows service packs and other updates from the Microsoft website at www.windowsupdate.com. For assistance
installing service packs and other updates, contact Microsoft technical support.
Important: B
party software or hardware you use with Audition) to ensure compatibility. If the update isn't listed, then contact Adobe
or the manufacturer of your third-party software or hardware.
If you've reinstalled an application or the Windows operating syst
reinstall the update. Some applications install commonly used system files, overwriting the updated versions installed
by the Windows update.
efore you install a system update, check the system requirements for Audition 3. (Also check any third-
em after installing the latest Windows update, then
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Intermediate troubleshooting
If the tasks in the previous section don't solve the problem, then try the following intermediate troubleshooting tasks.
11. Disable UAC (User Access Control) in Windows Vista.
Important: This procedure involves disabling User Access Control. This feature is intended to prevent administrative
accounts from performing undesired actions that can affect the system. Disabling UAC removes these notifications.
Restart your system after you disable or re-enable UAC.
For more information on UAC, see the Microsoft Windows Vista support site.
1 Choose Start > Control Panel.
2 Double click User Accounts.
3 Select Turn User Account Control On Or Off.
4 Deselect Use User Account Control (UAC) To Help Protect Your Computer and click OK.
5 Click Restart Now.
To re-enable UAC, do the following:
1 Choose Start > Control Panel.
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2 Double click User Accounts.
3 Select Turn User Account Control On Or Off.
4 Select Use User Account Control (UAC) To Help Protect Your Computer and click OK.
5 Click Restart Now.
12. Optimize handling of temporary files by Windows.
Windows and applications store working data in temporary (.tmp) files that they create on the hard disk. Excessive or
outdated temporary files can interfere with performance of Windows or applications.
Delete temporary filesby using the Disk Cleanup utility included wi
space is available on the hard disk to which temporary files are written. To start Disk Cleanup, choose Start > All
Programs > Accessories > System Tools > Disk Cleanup. For information about Disk Cleanup, see Windows Help.
th Windows. Make sure that at least 1 GB of free
13. Repair and defragment hard disks.
System errors can occur if hard disks contain damaged sectors or fragmented files. Repair and defragment hard disks,
either by using the Error-checking tool and Disk Defragmenter utility included with Windows or by using a third-party
disk utility (for example, Symantec Norton Utilities). Run such utilities on each hard disk or partition. More
information about the Error-checking tool and Disk Defragmenter appears below; for more information about a thirdparty disk utility, see the documentation for the utility.
The Error-checking tool repairs bad sectors, lost allocation uni
names. To access the Error-checking tool, choose Start > Computer, right-click the desired hard disk, and choose
Properties from the menu. In the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in
the Error-checking area.
ts and file fragments, cross-linked files, and invalid file
Note: T
o prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before
running Disk Defragmenter.
Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and
f
re e space is c onsoli dated i n one co ntigu ous blo ck. To acce ss t he D isk Def rag mente r ut ili ty, cho ose Star t > A ll Prog ram s
> Accessories > System Tools > Disk Defragmenter.
Last updated 11/4/2015
14. Check for font problems (Windows XP).
To determine whether a font causes the problem, reduce the number of fonts installed using the Fonts utility in the
Windows Control Panel:
1 Choose Start > Settings > Control Panel.
2 Double-click the Fonts icon.
3 Select all of the fonts in the Fonts folder.
4 Move the selected fonts to a temporary folder on the desktop.
5 Restart Windows.
6 Try to install Audition. If the problem occurs, then it may be related to a font installed by Windows. If the problem
doesn't occur, then move a small group of fonts back into the Fonts folder, and then restart Windows.Note: For
instructions on how to check font integrity, see Troubleshoot font problems | Windows.
7 Try to install Audition. If the problem occurs, then remove some of the fonts from the Fonts folder. If the problem
doesn't occur, then add a few more fonts to the Fonts folder.
8 Restart Windows.
9 Repeat steps 7-8 until you isolate each problem font.
10 Delete each pro blem font f rom the hard di sk and re inst all it from its origi nal di sks or CD. If a font co ntinues to cause
problems after you reinstall it, then contact the font manufacturer for assistance.
11
To reduce the number of fonts that are installed through a font utility, see the utility manufacturer's instructions.
15. Scan the system for viruses.
Use current anti-virus software (for example, Symantec Norton Antivirus or McAfee Virus Scan) to check the system
for viruses. Virus infections can damage software and cause system errors. For more information, see the
documentation for the anti-virus software.
Advanced troubleshooting
If the tasks in the previous section don't resolve the problem, then try reinstalling Windows Vista and Audition. You
can also try to resolve the issue by reformatting your hard disk, reinstalling Windows and Audition, or by determining
if hardware is conflicting with Audition.
Disclaimer: A
contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you
may void the warranty for your computer.
Note: B
devices.
16. Log in using the built-in Administrator account (Windows Vista).
The built-in Administrator account has a higher access level to the system than a normal local administrator account.
By default the built-in Administrator account is disabled. For information about enabling and logging in to the builtin Administrator account, contact your system administrator. You can also refer to this support document on the
Microsoft support website: http://support.microsoft.com/kb/926183/en-us?spid=11737&sid=73.
dobe doesn't support hardware and provides these procedures as a courtesy only. For further assistance,
efore you remove or rearrange hardware, turn off and disconnect power to the computer and any peripheral
Last updated 11/4/2015
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