M2M BT/SN/RAM-6401, BT/SN/RAM-6421, BT/SN/RAM-660x, BT/SN/RAM-6621, BT/SN/RAM-680x Hardware Manual

Sixnet® Series

BT/SN/RAM 6000

Hardware Guide | July 2015

Table of Contents Revised 2015-07-16

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Statement of Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Mechanical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Power Specifications and Consumption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4-pin Molex Connector (BT/SN/RAM-6x00) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

4-pin Screw Terminal (BT/SN/RAM-6xx1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

DC 2.5 mm Barrel Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Power Specification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Electrical Specifications and Pinout (RAM 6000 units only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Modem Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Indicator Lights (LED) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Data Interface Specifications: Serial, Ethernet & USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

USB Device Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Serial Port (DB9) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Serial Port Pin-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connecting the modem to a DCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

RESET Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Ordering Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

SN 6000 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

RAM 6000 Series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Mounting the BT/SN/RAM 6000 Series Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

DIN Rail Mounting & Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Cellular Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installation and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Antenna and Diversity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Diversity/MIMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

GPS Antenna Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Ethernet Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Serial Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

BT/SN/RAM 6000 Series Hardware Guide 2

Table of Contents Revised 2015-07-16

Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Powering up the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Testing the power connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Thermal Performance and Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Hot Operating Conditions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Cold Operating Conditions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Service and Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

This manual applies to the following products:

BT/SN/RAM-64xx BT/SN/RAM-66xx BT/SN/RAM-67xx BT/SN/RAM-68xx SN/RAM-69xx

BT/SN/RAM 6000 Series Hardware Guide 3

Revised 2015-07-16

Preface

Disclaimer

Portions of this document are intended solely as an outline of methodologies to be followed during the mainte­nance and operation of BT/SN/RAM 6000 equipment/software. It is not intended as a step-by-step guide or a

omplete set of all procedures necessary and sufficient to complete all operations.

c

While every effort has been made to ensure that this document is complete and accurate at the time of release,

formation that it contains is subject to change. Red Lion Controls is not responsible for any additions to or

the in
alterations of the original document. Industrial networks vary widely in their configurations, topologies, and traf­fic conditions. This document is intended as a general guide only. It has not been tested for all possible applica­tions, and it may not be complete or accurate for some situations.

Users of this document are urged to heed warnings and cautions summarized at the front of the document, such
as electrical hazard warnings.

Compliance Information

Part 15 of the Federal Communications Commission (FCC) - A Rules: Interference

Every effort has been made to ensure that this equipment is designed to comply with the limits for a Class A digital

vice, as described in the FCC Rules. This equipment has been tested and found to comply with the limits for a

de
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable pro­tection against harmful interference in a residential installation. This equipment generates, uses, and can radiate

adio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful

r
interference to radio communications. Operation of this device in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his/her own expense.

Industry Canada

This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regula­tions. Operation is subject to the following two conditions; (1) this device may not cause harmful interference,
and (2) this de
tion.

Environmental Impact Statement

Red Lion equipment contains no hazardous materials as defined by the United States Environmental Protection

ency (USEPA). Red Lion recommends that all failed products be returned to Red Lion for failure analysis and

Ag
proper disposal.

vice must accept any interference received, including interference that may cause undesired opera-

Toxic Emissions

Red Lion equipment releases no toxic emissions.

BT/SN/RAM 6000 Series Hardware Guide 4

Revised 2015-07-16

Trademark Acknowledgments

• Windows® /98/2000/7/8, Windows XP® are registered trademarks of the Microsoft Corporation.

• Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/
or other coun

tries.

Release Notes and Document Updates

The hard copy and flash drive versions of this document are revised only at major releases and, therefore, may not
always contain the latest product information. As needed, Application Notes and or Product Bulletins will be pro­vided between major releases to describe any new information or document changes.

The latest online version of this document and all product updates can be accessed through the Red Lion web site

h

ttp://www.redlion.net

at

Publication History

The following information lists the release history of this document.

ISSUE/REVISION RELEASE DATE CONTENT DESCRIPTION

August 2014 August 2014

BT/SN/RAM 6000 Series Hardware Manual

Related Documents

The following information lists available documents related to this product.

ISSUE/REVISION RELEASE DATE CONTENT DESCRIPTION

July 2015, version 6 July 2015

August 2014, version 1.15 August 2014

SN/RAM 6000 & RAM 9000 Software Manual

TM

IndustrialPro
Modems

and MobilityProTM Gateway Wireless

Document Ordering Information

To order additional documentation, the user can contact the local sales representative or Red Lion through the

tact numbers and/or e-mail addresses listed at the end of the document.

con

Document Comments

Red Lion appreciates all comments that will help us to improve our documentation quality. The user can submit

ommen

c

ts through the Red Lion Customer Service. Simply email us at [e-mail].

BT/SN/RAM 6000 Series Hardware Guide 5

Revised 2015-07-16

Additional Product Information

Additional product information can be obtained by contacting the local sales representative or Red Lion through
the contact numbers and/or e-mail addresses listed at the end of the document.

Safety Information

Environmental:

Warning: The unit ma

should be exercised in handling when energized. The unit should be disconnected from power and allowed to cool
for approximately 5 minutes before touching in high temperature applications.

Pollution degree: 2 (Per IEC 61010-1)

Electrical:

Must be powered by a “Class 2 source” only.

operly ground the unit before connecting anything else to it. If the equipment is used in a manner “not” speci-

Pr
fied by Red Lion, the protection provided by the equipment may be impaired.

Overvoltage category: II (Per IEC 61010-1)

y become very hot to the touch in high temperature environments, so extreme caution

Warnings/Cautions/Notes

Warnings apply to situations where personal injury or death may result.

Cautions apply where damage to equipment may result

Notes apply where additional noteworthy information, not in the general text flow but applicable, is made avail­able to the user.

Hazardous Location and Installation Requirements

These products should not be used to replace proper safety interlocking. No software-based device (or any other
solid-s

tate device) should ever be designed to be responsible for the maintenance of consequential equipment or
personnel safety. In particular, Red Lion disclaims any responsibility for damages, either direct or consequential,
that result from the use of this equipment in any application.

All power, input and output (I/O) wiring must be in accordance with Class I, Division 2 wiring methods and in

ordance with the authority having jurisdiction.

acc

BT/SN/RAM 6000 Series Hardware Guide 6

Revised 2015-07-16

Suitable for use in Class I, Division 2, Groups A, B, C and D hazardous locations, or non-hazardous locations only.

WARNING – EXPLOSION HAZARD – Substitution of components may impair suitability for Class 1, Division 2.

WARNING – EXPLOSION HAZARD – When in hazardous locations, disconnect power before replacing or wiring

modules.

WARNING – EXPLOSION HAZARD – Do not disconnect equipment unless power has been switched off or the area

is known to be nonhazardous.

AVERTISSEMENTS POUR INSTALLATION ET ENDROITS DANGEREUX

Ces produits ne doivent pas être utilisés pour remplacer le verrouillage de sécurité approprié. Aucun dispositif
basé sur un logiciel (ou t

out autre dispositif à l'état solide) devraient jamais être conçus pour être responsable de
l'entretien de l'équipement consécutifs ou la sécurité du personnel. En particulier, Red Lion décline toute respons­abilité pour les dommages, directs ou indirects, résultant de l'utilisation de cet équipement dans n'importe quelle

ation.

applic

Tout courant, câblage entrée et sortie (I / O) doit être conforme aux méthodes de câblage à la Classe I, Division 2

t conformément à l'autorité compétente.

e

Cet appareil est adapté pour utilisation en Classe I, Division 2, Groupes A, B, C, D endroits dangereux ou endroits
non-dangereux.

AVERTISSEMENT – RISQUE D’EXPLOSION: La substitution de tout composant peut nuire à la conformité de

Classe 1, Division 2.

AVERTISSEMENT – RISQUE D’EXPLOSION: Lorsque dans des endroits dangereux, débranchez le cordon d’alimen-

tation avant de remplacer ou de brancher les modules.

AVERTISSEMENT – RISQUE D’EXPLOSION: Ne débranchez pas l’équipement à moins que l’alimentation ait été

coupée ou que l’environnement est connu pour être non dangereux.

BT/SN/RAM 6000 Series Hardware Guide 7

Revised 2015-07-16

Statement of Limited Warranty

Red Lion, manufacturer of Red Lion products, warrants to Buyer that products, except software, manufactured by
Red Lion will be free from defects in material and workmanship. Red Lion’s obligation under this warranty will be
limited to repairing or replacing, at Red Lion’s option, the defective parts within three (3) years of the data of
installation, or within three (3) years of the date of shipment from the point of manufacture, whichever is sooner.
Products may be returned by Buyer only after permission has been obtained from Red Lion. Buyer will prepay all
freight charges to return any products to the repair facility designated by Red Lion.

This limited warranty does not cover losses or damages which occur in shipment to or from Buyer or due to

oper installation, maintenance, misuse, neglect of any cause other than ordinary commercial or industrial

impr
applications. In particular, Red Lion makes no warranties whatsoever with respect to implied warranties or mer­chantability or fitness for any particular purpose. All such warranties are hereby expressly disclaimed. No oral or
written information or advice given by Red Lion or Red Lion’s representative shall create a warranty or in any way
increase the scope of this warranty.

This limited warranty is in lieu of all other warranties whether oral or written, expressed or implied. Red Lion’s lia­bility shall not exceed the price of the individual units, which are the basis of the claim. In no event shall Red Lion
be liable for any loss of profits, loss of use of facilities or equipment, or other indirect, incidental or consequential
damages.

BT/SN/RAM 6000 Series Hardware Guide 8

Product Overview Revised 2015-07-16
Specifications

Chapter 1 Product Overview

Specifications

General Specifications

Note: All specifications are subject to change. Consult the Red Lion® website for more information.

CDMA EVDO.A models

• Dual-band CDMA2000 EVDO Rev. A (with diversity)

• Backward compatible with 1xRTT and IS95

GSM EDGE Models

• Quad-band 850/900/1800/1900 GSM

Wireless Interfaces

Programmable Platform

System Performance

Tunneling

Routing Protocols

Clustering

IP

GSM HSPA+ Models

• Quad-band 800/850/1900/2100 MHz WCDMA (with diversity)

• HSDPA/HSUPA/HSPA+

• Backward compatible with GPRS/EDGE/UMTS

LTE Models

• See Frequency Specifications tables in Chapter 2

Configurable Events: up to 99 events can be triggered by over 200 system variables which in
turn can trigger other outputs, write to IODB registers (for MODBUS/DNP3 access, as well
as send SMS messages

Software Development Kit (SDK)

C/ C++/ Perl

32-bit AM9 400 MHz CPU

512 MB NAND

128 MB RAM

IPsec, GRE, OpenVPN

OSPF, BGP, RIP

VRRP

NAT, Port Forwarding, Dynamic DNS, DHCP

Stateful Inspection Firewall, IP Transparency, IP Fallback

BT/SN/RAM 6000 Series Hardware Guide 1-9

Product Overview Revised 2015-07-16
Specifications

Ethernet: 1 or 5 10/100Base-T RJ-45 ports

Connectors

Serial: 1 RS-232 (DB9) 115,200 bps

USB: 1 USB 2.0 mm

Antennas: 2 SMA connectors (antenna, diversity)

GPS Port

Narrow-band GPS: 1575.42 MHz ±2MHz minimum

Wide-band GPS and GLONASS: 1565-1606 MHz recommended (RAM-69xx only)

LED Indicators Power, WAN, Signal, RS232, GPS, Ethernet Link & Activity

Input Voltage: 8-30 VDC (12 or 24 VDC nominal)

Standby Power: 1.4W - 4.0W (typical)

Transmitting:

660x: 2.0W - 2.9W

6621: 3.6W - 4.5W

67xx: 2.6W - 6.9W

6721: 4.3W - 8.7W

680x: 2.6W - 5.0W

Power Input

6821: 4.2W - 6.6W

690x: 2.6W - 6.9W

6921: 4.3W - 8.7W

PoE Operation (EB models only)

IEEE 802.3af compliant

Powered Device (PD)

Mechanical

Environmental

PoE Input: 37 - 57 VDC (48 VDC nominal)

Heat Dissipation: 30 BTU/hour max

MTBF BT6601EB 1530K Hours GB @ 40°C per MIL-HNDBK-217F2

MTBF BT6601 1,832K Hours GB @ 40°C per MIL-HNDBK-217F2
BT/SN/RAM-6x0x

Dimensions: 120 x 96 x 32 mm (4.7” x 3.77” x 1.25”)

Weight: 453g (1lb)

BT/SN/RAM-6x21

Dimensions: 120 x 96 x 51 mm (4.7” x 3.77” 2.0”)

Weight: 500g (1.1lbs)

Operating Temp: -40 to +75°C*

Shock: IEC60068-2-27

Vibration: IEC60068-2-6

Humidity: 5 to 95% non-condensing

Ingress: IP30 protection

BT/SN/RAM 6000 Series Hardware Guide 1-10

Product Overview Revised 2015-07-16
Specifications

Compliances:

The BT/SN/RAM 6000 Series products meet the following standards plus others:

Electrical Safety

These devices have been designed to meet the basic safety requirements of the following
standards:

• CE per Low Voltage Directive and IEC 61010-1 (CE applies only to the -EU models. Please
contact Red Lion for availability)

• UL508 (Industrial control equipment), ANSI/ISA 12.12.01 (Hazardous Locations)

• CSA C22.2 No. 142 and No. 213 (per cUL)

EMC (emissions and immunity)

• CE per the EMC directive (CE applies only to the -EU models. Please contact Red Lion for
availability)

• EN 301 489-1,-7,-24; EN 301 908-1,-2; EN 301 511: Immunity and Emissions.

• FCC part 15 and ICES 003. See FCC statement on page 6.

• EN 55022 (CISPR22)

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reason­able protection against harmful interference when the equipment is operated in a commer­cial environment. This equipment generates, uses, and can radiate radio frequency energy;
and if not installed and used in accordance with the instructions, may cause harmful inter­ference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference to radio communications, in which case the user will be
required to correct the interference at their own expense. Warning: Changes or modifica­tions to this unit not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.

Information to the user: If this equipment causes interference to radio or television recep­tion, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures: In order to
meet FCC emissions limits, this equipment must be used only with cables that comply with
IEEE 802.3. If necessary, the user should consult the dealer or an experienced radio/televi­sion technician for additional suggestions. The user may find the following booklet pre­pared by the Federal Communications Commission helpful: “How to Identify and Resolve
Radio-TV Interference Problems”. This booklet is available from: U.S. Government Printing
Office, Washington, DC 20402, Stock No. 004-000-00345-4

WEEE compliance

These devices comply with the WEEE directive. Do not throw away these devices in the
standard trash. Contact Red Lion regarding proper disposal.

RoHS compliance

These devices comply with the RoHS directive and are considered lead and other hazardous
substance free.

*+75°C See Thermal Performance and Considerations in Chapter 2.

BT/SN/RAM 6000 Series Hardware Guide 1-11

Product Overview Revised 2015-07-16
Mechanical Specifications

Mechanical Specifications

Front View

Note: GPS antenna is only available on RAM-69xx products

BT/SN/RAM 6000 Series Hardware Guide 1-12

Product Overview Revised 2015-07-16
Mechanical Specifications

Side View

Note: GPS antenna is only available on RAM-69xx products

BT/SN/RAM 6000 Series Hardware Guide 1-13

Product Overview Revised 2015-07-16
Power Specifications and Consumption

Power Specifications and Consumption

Power is supplied to the modem via:

•

4-pin Molex connector for the BT/SN/RAM-6x00 model

• 4-pin screw terminal for the BT/SN/RAM-6x01, BT/SN/RAM-6x01EB and BT/SN/RAM-6x21 models

• DC 2.5 mm barrel plug for all BT/SN/RAM-6000 models

• Power over Ethernet for all BT/SN/RAM-6x01EB models

4-pin Molex Connector (BT/SN/RAM-6x00)

Power is supplied to the modem via the 4-pin Molex connector on the front panel for the BT/SN/RAM-6x00 mod­els. The pins are described as follows:

Pin Name Description

1 GND Ground

2 POS Power supply input (8 to 30 VDC)

3 IN Digital and analog input

4 OUT Digital output

Power Connector

acing Modem)

(F

4-pin Screw Terminal (BT/SN/RAM-6xx1)

Power is supplied to the modem via the 4-pin Screw Terminal on the front panel for the BT/SN/RAM-6xx1 models.
The pins are described as follows:

Pin Name Description

1 GND Ground

2 PWR+ Power supply input (8 to 30 VDC)

3 OUT Digital output

4 IN Digital and analog input

Power Connector

ont)

acing Fr

(F

BT/SN/RAM 6000 Series Hardware Guide 1-14

Product Overview Revised 2015-07-16
Power Specifications and Consumption

DC 2.5 mm Barrel Adapter

Power is supplied to the modem via the barrel adapter on the left side of all BT/SN/RAM-6000 series modems.
The contacts are described as follows:

Pin Name Description

Sleeve GND Ground

Tip PWR+ Power supply input (8 to 30 VDC)

Power Connector

(left side)

Warning: DC 2.5 mm barrel adapter shall not be used in hazardous locations.

Power Specification

Power input to the modem is protected against reverse polarity and over-voltage. The modem's power consump­tion is as follows:

Typical Power Consumption (Watts)

Model Standby

BT/SN/RAM-6401 1.4 2.0 5.0

BT/SN/RAM-6421 2.7 3.4 6.4

BT/SN/RAM-660x 1.4 2.0 2.9

BT/SN/RAM-6621 3.0 3.6 4.5

BT/SN/RAM-680x 1.4 2.6 5.0

BT/SN/RAM-6821 3.0 4.2 6.6

BT/SN/RAM-670x 1.6 2.6 6.9

BT/SN/RAM-6721 3.3 4.3 8.7

SN/RAM-690x 1.6 2.6 6.9

SN/RAM-6921 3.3 4.3 8.7

Transmitting

Minimum

Transmitting

maximum

Wiring instructions are provided in the Hardware Installation section.

All modems are equipped with protection for reversed polarity and power surges over 33 volts. The modems are
equipped with an internal 3 Amp fuse.

BT/SN/RAM 6000 Series Hardware Guide 1-15

Product Overview Revised 2015-07-16
Power Specifications and Consumption

Electrical Specifications and Pinout (RAM 6000 units only)

1x Digital Input (DIN)

Configuration: unisolated level detection, reference to ground

Active level: 1.6VDC to 30VDC

Inactive level: 0VDC to 1.3VDC

Absolute Minimum VDC: -0.3VDC

Absolute Maximum VDC: 33VDC

Leakage IDC at 5VDC: 150uADC

1x Analog Input (Shared with Digital Input) (DIN/AI1)

Configuration: unisolated input, reference to ground

Resolution: 1024 (ADC 10-bit)

VDC per step: 4.8875855mVDC

Full scale level: 5VDC

Zero level: 0VDC

Absolute Minimum VDC: -0.3VDC

Absolute Maximum VDC: 8.3VDC

Leakage IDC at 5VDC: 265.96uADC TYPE

1x Digital Output (DOUT)

Configuration: Open Collector, reference to ground

Absolute Maximum IDC: 500mADC (Vce = 750mVDC)

Absolute Maximum VDC: 30VDC (open circuit)

Absolute Minimum VDC: -0.4VDC (open circuit)

BT/SN/RAM 6000 Series Hardware Guide 1-16

Product Overview Revised 2015-07-16
Power Specifications and Consumption

Modem Views

• BT/SN/RAM-6600

4-pin power connector

Screw-block power con-

nector

Screw-block power con-

nector

&

PoE power input

• SN/RAM-6700

• BT/SN/RAM-6800

• SN/RAM-6900**

• BT/SN/RAM-6401*

• BT/SN/RAM-6601

• SN/RAM-6701

• BT/SN/RAM-6801

• SN/RAM-6901**

• BT/SN/RAM-6401EB*

• BT/SN/RAM-6601EB

• SN/RAM-6701EB

• BT/SN/RAM-6801EB

• SN/RAM-6901EB**

• BT/SN/RAM-6421*

• BT/SN/RAM-6621

Ethernet Switch

*The BT/SN/RAM-64xx series modems are not equipped with a diversity antenna connector

**The RAM models include GPS but the associated SMA connector is not shown in the images

• SN/RAM-6721

• BT/SN/RAM-6821

• SN/RAM-6921**

BT/SN/RAM 6000 Series Hardware Guide 1-17

Product Overview Revised 2015-07-16
Indicator Lights (LED)

Indicator Lights (LED)

LED STATUS CORRESPONDING STATE

OFF Modem is powered off

Power

Signal

WAN

RS232

* Depending on Serial Application

** There are 2 scenarios where all of the panel LEDs will flash rapidly: during a device firmware reflash and
during a module firmware reflash.

ON Modem is powered ON

FLASH** Firmware error

OFF No signal available or signal strength is below -100 dBm

ON Excellent signal strength = greater than -69 dBm

Fast: Every 300ms = -79 to -70 dBm

FLASH**

OFF Cellular connection is not established

ON Cellular connection is established - no network data activity

FLASH** Cellular connection is established - with network data activity

OFF Serial connection is not established

ON Serial connection is established - no data activity with host

*FLASH** Serial connection is established - with data activity with host

Medium: Every 600ms = -89 to -80 dBm

Slow: Every 1200ms = -99 to -90 dBm

Data Interface Specifications: Serial, Ethernet & USB

Ethernet Port

The modem's 10/100Mbps Ethernet port is compliant with the EIA-568 standard. The modem's ports are auto­sensing so they can be used with either a straight or crossover RJ45 cable to connect to host ports.

The BT/SN/RAM-6x21 features a 5-port Ethernet switch allowing connectivity to multiple local devices.

USB Device Port

This is a USB 2.0 Device interface on a Mini B (BT/SN/RAM-6xxx) connector. It offers Ethernet-over-USB functional­ity using the RNDIS driver for Windows 7, Windows XP and Windows Vista Operating systems only. The RNDIS
driver must be ins
tacting a Technical Support representative.

Serial Port (DB9)

Our BT/SN/RAM modems have a standard RS232 DCE, serial interface with a DB9 connector style. The modems
are DCE (Date Communication Equipment) devices and are compliant with EIA-232 standard.

Connect a DTE device to a DCE device using a straight pin-for-pin connection cable. To connect two DCE devices,
use a null modem c
a computer. Most other devices are DCE types.

talled before the USB interface can be used. The driver and instructions can be obtained by con-

able which crosses the ‘tr

ansmit’ and ‘receive’ lines in the cable. An example of a DTE device is

BT/SN/RAM 6000 Series Hardware Guide 1-18

Product Overview Revised 2015-07-16
Data Interface Specifications: Serial, Ethernet & USB

Serial Port Pin-Out:

9 pin connector on the modem (DCE)

Female

RS232 DB9

Pin Number Direction of signal:

1 Carrier detect (CD) Outgoing signal

2 Received data (RX) Outgoing data

3 Transmitted data (TX) Incoming data

4 Data terminal ready (DTR) Incoming handshaking signal

5 Signal ground

6 Data set ready (DSR) Outgoing handshaking signal

7 Request to send (RST) Incoming flow control signal

8 Clear to send (CTS) Outgoing flow control signal

9 Ring Indicator (RI) Outgoing signal

The TX (pin 3) wire is the one through which data from an attached device is transmitted to the DCE modem. The
RX (pin 2) wire is the one on which data is transmitted by the DCE modem.

RTS and CTS are handshaking signals that complement one another by handling flow control. RTS and CTS wires
are used when hardware flow control is enabled in both the modem and an attached device. On the other hand,
software flow control uses special control characters transmitted from an application to a device attached to the
modem. When software flow control is implemented, the RTS and CTS lines are not used.

DTS and DSR are also handshaking signals that are used to simply confirm that a device is attached and is turned
on. DTR/DSR is rarely used as flow control signals when RTS/CTS is used.

BT/SN/RAM 6000 Series Hardware Guide 1-19

Product Overview Revised 2015-07-16
Data Interface Specifications: Serial, Ethernet & USB

Connecting the modem to a DCE:

In order to connect a modem to another DCE device, a null modem cable configuration is required. If flow control
is not necessary i.e. no handshaking is required, the only pins to be used are TX, RX and GND. TX and RX have to
be crossed between the modem (DCE) and the other DCE device. GND is connected to GND. Disable flow control
on the modem and be sure that the attached device does not check for any of the handshaking signals. Below is
an example diagram.

In the event that full handshaking is required, all handshaking signals should be cross-connected, i.e. RTS/CTS
have to be crossed and DTR/DSR have to be crossed. In addition, TX and RX signals have to be crossed. Below is an
example diagram.

For further serial wiring information, refer to Chapter 2 in this manual.

BT/SN/RAM 6000 Series Hardware Guide 1-20

Product Overview Revised 2015-07-16
Data Interface Specifications: Serial, Ethernet & USB

RESET Button Functions

Mode Pattern Description

Hard Reset Press and hold for less than 3 seconds Standard Reboot

This option is implemented in SN version 3.09 and

o restore default settings for older ver-

higher. T
sions, rerun the SN Reflashing procedure found at
www.r

edlion.net

Puts the modem in advanced firmware upgrade
mode by r

estarting the modem and running the
bootloader only. Do not use this mode unless
instructed to by Red Lion Technical Support.

Puts the modem in main pass-through mode to the
RF module, allowing CCT pr

ovisioning and PST sup­port. Do not use this mode unless instructed to by
Red Lion T

echnical Support.

Factory Restore

FW Upgrade

USB Pass-Through

Press and hold between 3 and 10 seconds

RS232 LED flashes quickly

Press and hold between 10 and 15 seconds

WAN LED flashes quickly

Press and hold for longer than 15 seconds

Signal LED flashes quickly

BT/SN/RAM 6000 Series Hardware Guide 1-21

Product Overview Revised 2015-07-16
Ordering Guides

Ordering Guides

SN 6000 Series

Part Number

SN-6600-XX SN 1 1 3G/CDMA Molex end connector cable

SN-6600-XX-AC SN 1 1 3G/CDMA AC adapter

SN-6600-XX-MX SN 1 1 3G/CDMA AC adapter/Molex end connector

SN-6601-XX SN 1 1 3G/CDMA DC powered

SN-6601-XX-AC SN 1 1 3G/CDMA AC adapter

SN-6601EB-XX SN 1 1 3G/CDMA PoE (Power over Ethernet)

SN-6621-XX SN 1 5 3G/CDMA DC powered

SN-6621-XX-AC SN 1 5 3G/CDMA AC adapter

SN-6800-XX SN 1 1 3G/GSM Molex end connector cable

SN-6800-XX-AC SN 1 1 3G/GSM AC adapter

SN-6800-XX-MX SN 1 1 3G/GSM AC adapter/Molex end connector

SN-6801-XX SN 1 1 3G/GSM DC powered

SN-68001-XX-AC SN 1 1 3G/GSM AC adapter

SN-6801EB-XX SN 1 1 3G/GSM PoE (Power over Ethernet)

SN-6821-XX SN 1 5 3G/GSM DC powered

SN-6821-XX-AC SN 1 5 3G/GSM AC adapter

Product

Line

Serial

RS-232

Ethernet

10/100

Cellular

Power

Connector

Default Carriers **

(SP) Sprint;

(VZ) Verizon

(AT)AT&T;

(BM) Bell Mobility;

(AM) Generic*;

(MTS) Manitoba;

(RO) Rogers;

(TE) TELUS

SN-6900-XX SN 1 1 4G LTE Molex end connector cable

SN-6901-XX SN 1 1 4G LTE DC powered

SN-6901EB-XX SN 1 1 4G LTE PoE (Power Over Ethernet)

SN-6921-XX SN 1 5 4G LTE DC powered

* See Band/Frequency table for compatibility

** Carrier that is pre-configured on device. Carrier can be selected via software ONLY on SN/RAM-69xx models.

Where XX = Carrier code

BT/SN/RAM 6000 Series Hardware Guide 1-22

(AT) AT&T;

(VZ) Verizon;

(AM) Generic* Includes:

BELL, TELUS and Rogers

Product Overview Revised 2015-07-16
Ordering Guides

RAM 6000

Part Number

RAM-6600-XX RAM 1 1 3G/CDMA Molex end connector cable

RAM-6600-XX-AC RAM 1 1 3G/CDMA AC Adapter

RAM-6600-XX-MX RAM 1 1 3G/CDMA AC adapter/Molex end connector

RAM-6601-XX RAM 1 1 3G/CDMA DC powered

RAM-6601-XX-AC RAM 1 1 3G/CDMA AC adapter

RAM-6601EB-XX RAM 1 1 3G/CDMA PoE (Power over Ethernet)

RAM-6621-XX RAM 1 5 3G/CDMA DC powered

RAM-6621-XX-AC RAM 1 5 3G/CDMA AC adapter

RAM-6800-XX RAM 1 1 3G/GSM Molex end connector cable

RAM-6800-XX-AC RAM 1 1 3G/GSM AC adapter

RAM-6800-XX-MX RAM 1 1 3G/GSM AC adapter/Molex end connector

RAM-6801-XX RAM 1 1 3G/GSM DC powered

RAM-6801-XX-AC RAM 1 1 3G/GSM AC adapter

RAM-6801EB-XX RAM 1 1 3G/GSM PoE (Power over Ethernet)

RAM-6821-XX RAM 1 5 3G/GSM DC powered

Series

Product

Line

Serial

RS-232

Ethernet

10/100

Cellular Power Connector

Supported

Carriers**

(SP) Sprint;

(VZ) Verizon

(AT) AT&T;

(BM) Bell Mobility;

(AM) Generic*;

(MTS) Manitoba;

(RO)Rogers;

(TE)TELUS

RAM-6821-XX-AC RAM 1 5 3G/GSM AC adapter

RAM-6900-XX RAM 1 1 4G LTE Molex end connector cable

RAM-6901-XX RAM 1 1 4G LTE DC powered

RAM-6901EB-XX RAM 1 1 4G LTE PoE (Power Over Ethernet)

RAM-6921-XX RAM 1 5 4G LTE DC powered

* See Band/Frequency table for compatibility

** Carrier that is pre-configured on device. Carrier can be selected via software ONLY on SN/RAM-69xx models.

Where XX = Carrier Code

BELL

(AT) AT&T;

(VZ) Verizon;

(AM) Generic* Includes:

, TEL

US and Rogers

BT/SN/RAM 6000 Series Hardware Guide 1-23

Hardware Installation Revised 2015-07-16

Chapter 2 Hardware Installation

Mounting the BT/SN/RAM 6000 Series Modem

There are three different ways to mount a BT/SN/RAM 6000 series modem:

• Horizontally using two #6 screws pan or fillister head onto its horizontal mounting feet

• Vertically using two #6 screws pan or fillister head onto its vertical mounting feet

• Vertically using a DIN rail clip

e: Allow enough room to route the Ethernet, serial, I/O and other cables.

Not

DIN Rail Mounting & Removal

The BT/SN/RAM 6000 series has a DIN rail clip pre-mounted to the back of the unit. To panel
mount the unit, the clip can be removed easily by removing the three (3) screws holding it in
place. See the image at right for reference.

The DIN clip has an integral spring mechanism that keeps it securely attached to the rail. Refer
to the diagrams below for how to mount and remove the unit to a standard EN50022 DIN rail.

Note: For best performance it is recommended that a DIN rail spacer (such as an end clamp) be used between the
RTU and adjacent devices. This will leave an air gap for best heat dissipation off of the case.

Mounting Instructions Removal Instructions

Recommended DIN rail mounting steps:

1. Hook the top back on the DIN rail clips on the unit over the DIN
rail.

2. Push the bottom of the unit towards the DIN rail unit it snaps
into place.

Recommended DIN rail removal steps:

A. Push the whole unit down to free the bottom of the DIN rail clip.
See blue circle areas.

B. Pull the bottom of the unit away from the DIN rail.

C. Unhook the top of the unit and remove it from the DIN rail.

BT/SN/RAM 6000 Series Hardware Guide 2-24

Hardware Installation Revised 2015-07-16

Cellular Antenna

The selected cellular antenna(s) must meet the following specifications:

• Nominal 50 ohm impedance

oltage Standing Wave Ratio (VSWR) less then 2.5:1

• V

• Male SMA c

Frequency Specifications

BT/SN/RAM-66xx

CDMA/EVDO BC0, BC1 800/1900 MHz Diversity Support

BT/SN/RAM-68xx

onnector

Technology Bands Frequencies Antenna Configuration

Technology Bands Frequencies Antenna Configuration

HSPA+ 1, 2, 5, 6, 8 800/850/900/1900/2100 MHz Diversity Support

Fallback GSM/GPRS/EDGE - 850/900/1800/1900 MHz -

SN/RAM-67xx-VZ (Verizon Only)

Technology Bands Frequencies Antenna Configuration

LTE 13 700 MHz MIMO Required

Fallback CDMA/EVDO BC0, BC1 800/1900 MHz Diversity Support

SN/RAM-67xx

Technology Bands Frequencies Antenna Configuration

LTE 1, 4, 17

Fallback HSPA+ 1, 2, 5, 6 800/850/1900/2100 Diversity Support

Fallback GSM/GPRS/EDGE - 850/900/1800/1900 MHz -

700/1900 & 1700 (AWS)/

2100(AWS) MHz

MIMO Required

BT/SN/RAM 6000 Series Hardware Guide 2-25

Hardware Installation Revised 2015-07-16

SN/RAM-69xx

Technology Bands Frequencies Antenna Configuration

LTE 2, 4, 5, 13, 17, 25

Fallback CDMA/EVDO BC0, BC1, BC10 800/1900 MHz Diversity Support

Fallback HSPA+ 1, 2, 4, 5, 8

Fallback GSM/GPRS/EDGE - 850/900/1800/1900 MHz -

700/850/1900 & 1700 (AWS)/

2100(AWS) MHz

850/900/1900/2100 & 1700(AWS)/

2100(AWS) MHz

MIMO Required

Diversity Support

The length of the antenna cable may affect the signal strength. Choose the appropriate cable type and length. The
table below provides can help pre-determine the loss to expect.

Cable Type Loss per 100 feet

8216 (RG58) 31 dB

8267 (RG213) 7.6 dB

LMR-400 3.9 dB

LMR-500 3.15 dB

LMR-600 2.5 dB

LMR-1200 1.26 dB

Per FCC requirements the antenna gain including cable loss must not exceed 7.5 dBi in the Cellular band, 3 dBi in
the PCS band, 5.5 dBi for LTE Band 4, and 9 dBi in the LTE Band 17 for RF exposure purposes of 2.1091. The
antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all
persons. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter except in accordance with FCC multi-transmitter evaluation procedures.

Installation and Verification

When installing the antenna, follow the FCC and Industry Canada guidelines and keep the following in mind:

• Moun

• Do not ins

Once a modem has a signal, the Signal LED indicator will start flashing according to the signal strength. Addition­ally, the Web Interface can display the received signal strength (RSSI) on the status page. The modem should have
at the very least one bar of signal strength.

BT/SN/RAM 6000 Series Hardware Guide 2-26

t the antenna(s) at least 30 cm (12 inches) from other antennas

tall the antenna in a closed metallic enclosure (such as a cabinet or the trunk of a car).

Hardware Installation Revised 2015-07-16

Antenna and Diversity

The Red Lion 6000 series modems except for the BT/SN/RAM-64xx series have two antenna connectors available,
labeled Antenna and Diversity.

• An

tenna: This is the main antenna that is used for data transmission. It is mandatory to have the Antenna port

connected to an antenna.

ersity: This is the diversity antenna, used to improve on the signal strength obtained from the main

• Div

antenna. For SN/RAM-66xx/68xx units, this antenna is not mandatory for 3G connections, however it will
improve throughput in low signal and fringe areas.

Diversity/MIMO

This port is used for RX diversity on 3G connections and MIMO for LTE connections. Receive Diversity or MIMO is
a transmission technique that consists of using two separate antennas to achieve the most robust cellular signal
possible. Diversity will help achieve fast, reliable data throughput in applications that require a high amount of
bandwidth.

Note: This antenna is not mandatory for 3G, however it is recommended and will improve throughput in low sig­nal and fringe areas. For SN/RAM-67xx/69xx units, this antenna is
tion.

required for compliance with LTE MIMO opera-

To get the best performance, this second antenna should be placed at a minimum of 5/8 of a wave length away
from the other antenna. Therefore, the minimum spacing for antennas in the 800 MHz frequency is 5/8 * 13.5” =

8.5”. The diversity antenna can be spaced further away than this, ideally in increments of 13.5”, 22”, 35”, etc. For a
1900 MHz only network, the optimal distance would be 5/8 * 6.2” = 4”. Orienting the antennas differently from
one another may also improve performance, particularly when the antennas are close together.

Warning: This device is not intended for use within close proximity of the human body.
Antenna installation should allow for a separation of at least 20cm from all personnel.

GPS Antenna Requirements

The GPS chipset used in this device is capable of GPS and Glonass signal reception.

This unit uses a 50 ohm active antenna only. It is used for receiving signals only. Ascertain that the GPS antenna
c

abling uses an SMA-M type connector. For optimal results, the GPS antenna should be located so that is has clear

and unobstructed access to the sky.

BT/SN/RAM 6000 Series Hardware Guide 2-27

Hardware Installation Revised 2015-07-16

Parameter Requirements Comments

• Narrow-band GPS:

Frequency range

Field of view (FoV)

Polarization (Average Gv/Gh) >0 dB Vertical linear polarization is sufficient.

1575.42 MHz ±2 MHz minimum

• Wide-band GPS and GLONASS:

1565 - 1606 MHz recommended

• Omni-directional in azimuth

• -45° to +90° in elevation

Free space average gain (Gv+Gh)
over FOV

Gain

Average 3D gain > -5 dBi

Isolation between GNSS and Ant1 > 10 dB in all uplink bands

Typical VSWR < 2.5:1

Polarization

> -6 dBi (preferably > -3 dBi)

• Maximum gain and uniform
coverage in the high elevation
angle and zenith

• Gain in azimuth plane is not
desired

Any other than LHCP (left-hand cir­cular polarized) is acceptable

Gv and Gh are measured and averaged
over -45° to +90° in elevation, and
±180° in azimuth

Ethernet Cable

If you are connecting to the modem via the Ethernet port, you will need a straight or crossover category 5 cable
with two 8-pin RJ45 connectors on each end.

To visually confirm that Ethernet cabling was done properly, check the LED indication on the Ethernet port located
a

t the rear panel of the modem. The Link LED should be on when the right cable is used.

USB Cable

This is an Ethernet-over-USB connection which behaves like an Ethernet connection. It can only be connected to a
PC with Windows 7, Windows XP or Windows Vista installed. If you are connecting to the modem via the USB
port, you will need a Type A plug to Type B mini plug USB cable for the BT/SN/RAM-6000 series modems. In order
for the USB connection to work, you need to install the Sixnet RNDIS USB driver which is available at

www.redlion.net.

BT/SN/RAM 6000 Series Hardware Guide 2-28

Hardware Installation Revised 2015-07-16

Serial Cable

The modem has all its serial port pins enabled. If all the pins are enabled on the attached serial device, it is
important to know whether the device is using DTE or DCE as a communication mode.

The modem is a DCE device, so use a straight-through serial cable between the modem and a DTE device such as
a terminal. Use a NULL modem cable adap

If using custom wiring or if some pins are disabled, follow the guidelines below. The wiring will vary depending on
whether the attached serial device is a DTE or DCE.

For specifications on Serial ports, refer to the Serial Port section in Chapter 1 of this manual.

ter between the modem and a DCE device such as another modem.

Power Source

IMPORTANT

Any installations involving electrical wiring and connections should be done by someone who is experienced in this
field.

As described in the Power specifications and consumption section, the modem can be powered using:

• 4-pin Molex connect

• 4-pin screw terminal for the BT/SN/RAM-6x01, BT/SN/RAM-6x01EB and BT/SN/RAM-6x21 models

• DC 2.5mm round plug f

• PoE (P

WARNING:

ower over Ethernet) for BT/SN/RAM-6x01EB models

DC 2.5 mm barrel adapt

Powering up the modem

The modem will power up as soon as an 8 to 30 VDC voltage is applied to one of its power inputs and shuts off
when this input voltage is below 4 VDC.

Testing the power connection

Check the PWR light on the modem: if it is turned on then the modem is powered. If it's off, then review the
installation procedures, or contact Red Lion Technical Support for further assistance.

or for the BT/SN/RAM-6x00 models

or all models

er shall not be used in hazardous locations.

BT/SN/RAM 6000 Series Hardware Guide 2-29

Hardware Installation Revised 2015-07-16

Thermal Performance and Considerations

These units are rated for operation from -40 to +75°C when the proper thermal considerations are taken into
account. Please refer to the following information to maximize the performance of these units when they are
operated under extreme temperatures.

Hot Operating Conditions:

These units have many modes of operation which can cause the power consumption and corresponding heat dis­sipation to vary greatly. This factor, along with others, can affect the performance and longevity of the unit. These
units ar
or Wi-Fi) is moderate*.

The maximum ambient temperature rating is further defined as follows:

e rated for operation up to +75°C in typical applications where the wireless communication (cellular and/

• 60°C ma

ximum for continuous operation:

The ambient temperature is defined as the temperature of the air immediately surrounding the unit.

•

• For best performance and longevity, try to keep the ambient air temperature at or below 60°C as much as possi-

ble.

• 75°C for short term operation:

Short term is defined as 4 hours or less, per day.

•

• Running at temperatures above 60°C for extended periods of time may reduce the performance and longevity

of the unit.

• Reduced wireless performance may occur when operating above +60°C.

* The above ratings are based on moderate wireless communications. If your wireless communications is atypi­cally high or frequent then the maximum ambient operating temperature may be reduced. The wireless circuit(s)
in these units may shutdown to protect from permanent damage when the internal circuitry temperature
becomes extreme (typically around 95°C but may vary depending on model). If this condition is occurring in your
application then you need to do one of the following:

educe the ambient operating temperature which is the temperature of the air surrounding the outside of the

• R
unit. Here are some suggestions on how to reduce the temperature:

Make sure other hot devices are not mounted immediately adjacent or below the unit. It is recommended to

•

use a DIN rail spacer between adjacent units so heat cannot transfer due to direct contact.

• The use of one or more fans is a great way to reduce the ambient temperature around the unit.

• Reduce the rate or frequency of your communications. You may simply be polling or reporting too frequently.

Constant communications can cause the temperature of the wireless circuitry to rise quickly and possibly reach
the shutdown limit. Therefore, spacing out your communication sessions will provide for optimal performance
and operation.

Note: Some models allo

w you to monitor the internal temperature of the cellular modem inside. For best perfor-

mance, this internal temperature should be kept below 85°C. Refer to the Software Manual for details.

BT/SN/RAM 6000 Series Hardware Guide 2-30

Hardware Installation Revised 2015-07-16

Cold Operating Conditions:

These units will operate down to -40°C when properly installed in an enclosure that protects them from direct
exposure to the elements. These units are not rated for outdoor installation without protection. Please note that
when operating below -30°C some reduction in the wireless performance may occur.

Cleaning

Clean only with a damp cloth. Excess moisture or harsh chemicals can cause damage to the unit.

BT/SN/RAM 6000 Series Hardware Guide 2-31

Service and Support Information Revised 2015-07-16

Service and Support Information

Service Information

We sincerely hope that you never experience a problem with any Red Lion product. If you do need service, call
Red Lion at 1-877-432-9908 for Technical Support. A trained specialist will help you quickly determine the source
of the problem. Many problems are easily resolved with a single phone call. If it is necessary to return a unit to us,
an RO (Repair Order) can be obtained on the Red Lion website.

Red Lion tracks the flow of returned material with our RO system to ensure speedy service. You must include this
RO number on the outside of the box so that your return can be processed immediately.

Be sure to have your original purchase order number and date purchased available.

We suggest that you give us a repair purchase order number in case the repair is not covered under our warranty.
You will not be billed if the repair is covered under warranty.

Please supply us with as many details about the problem as you can. The information you supply will be written
on the RO form and supplied to the repair department before your unit arrives. This helps us to provide you with
the best service, in the fastest manner. Repairs are completed as soon as possible. If you need a quicker turn­around, ship the unit to us by air freight. We give priority service to equipment that arrives by overnight delivery.

We apologize for any inconvenience that the need for repair may cause you. We hope that our rapid service meets
your needs. If you have any suggestions to help us improve our service, please give us a call. We appreciate your
ideas and will respond to them.

For Your Convenience:

Please fill in the following and keep this manual with your RED LION system for future reference:

P.O. #:__________________ Date Purchased: ___________________

Purchased From:______________________________________________

Product Support

Technical Support :

Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Hours: 8:00 am to 5:30 pm EST

Customer Service:

Phone: [phone]
Fax: [phone]
E-mail: [e-mail]
Hours: 8:00 am to 5:00 pm EST

Our address:

Red Lion Controls
20 Willow Springs Circle
York, PA 17406
Website: www.redlion.net

BT/SN/RAM 6000 Series Hardware Guide 3-32