Lumens VC-G50 User Manual

VC-G50

Camera

Installation Guide – English

[Important]

To download the latest version of Quick Start
Guide, multilingual user manual, software, or

driver, etc., please visit Lumens

http://www.Mylumens.com

Table of Contents

Copyright Information ..................................................................................... 3

Chapter 1 Safety Instructions ......................................................................... 4

　 Precautions ................................................................................................ 5

　 FCC Warning ............................................................................................. 5

　 EN55022 (CE Radiation) Warning .............................................................. 5

　 KCC Warning ............................................................................................. 6

Chapter 2 Package Contents .......................................................................... 7

Chapter 3 Product Overview .......................................................................... 8

3.1 Overview ........................................................................................... 8

3.2 Description of LED indicator ............................................................. 8

Chapter 4 Instruction for installation ............................................................. 9

4.1 Preparation before ins tallation .......................................................... 9

4.2 Instruction for installation .................................................................. 9

4.3 Connecting the device .................................................................... 18

Chapter 5 Remote Control and Setting Menu ............................................. 21

5.1 Functions of remote control ............................................................ 21

5.2 Setting menu .................................................................................. 22

Chapter 6 Descriptions of Major Functions ................................................ 30

6.1 I would like to switch to VC-G50 ..................................................... 30

6.2 I would like to save the current lens position data ........................... 30

6.3 I would like to clear the saved position data .................................... 30

6.4 I would like to turn on the back light compensation function ........... 30

6.5 I would like to adjust the shooting angle of the lens ........................ 30

6.6 I would like to zoom in/out images .................................................. 30

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6.7 I would like t o adjust the focal length .............................................. 31

6.8 I would like to adjust the focus speed ............................................. 31

6.9 I would like to set the image mode .................................................. 32

6.10 I would like to freeze images ........................................................... 32

6.11 I would like to rotate the image ....................................................... 32

6.12 I would like to change the camera direction .................................... 32

6.13 I would like to display the current status ......................................... 32

Chapter 7 DIP Switch Setting ....................................................................... 33

7.1 DIP SWITCH ................................................................................... 33

7.2 RS-422 Connection ........................................................................ 35

Chapter 8 Troubleshooting ........................................................................... 37

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Copyright Information

Copyrights © Lumens Di gital Optics Inc. All rights reserved.

Lumens is a trademark that is currently being registered by Lumens Digital Optics
Inc.

Copying, reproducing or transmitting this file is not allowed if a license is not
provided by Lumens Digital Optics Inc. unless copying this file is for the purpose
of backup after purchasing this product.

In order to keep improving t he product, Lumens Digital Optics Inc. hereby
reserves the right to make changes to product specifications without prior notice.
The information in this file is subject to change without prior notice.

To fully explain or describe how this product should be used, this manual may
refer to names of other products or companies without any intention of
infringement.

Disclaimer of warranties: Lumens Digital Optics Inc. is neither responsible for any
possible technological, editorial errors or omissions, nor responsible for any
incidental or related damages arising from providing this file, using, or operating
this product.

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Chapter 1 Safety Instructions

Always follow these safety instructions when setting up and using the Camera:

1. Use attachments only as recommended.

2. Use the type of power source in dicated on the Camera. If you are not sure of
the type of power available, consult your distributor or local electricity
company for advice.

3. Always take the following precautions when handling the plug. Failure to do
so may result in sparks or fire.

 Ensure the plug is free of dust before inserting it into a socket.
 Ensure that the plug is inserted into the socket secure ly.

4. Do not overload wall sockets, extensions leads or multi-way plug boards as
this may cause fire or electric shock.

5. Do not place the Camera where the cord can be stepp ed on as this may
result in fraying or damage to the lead or the plug.

6. Do not block the slots and openings in the case of Camera. They provide
ventilation and prevent the Camera from overheating.Do not place the
Camera on the soft surface of sofas, carpets or others .

7. Never push objects of any kind through cabinet slots. Never allow liquid of
any kind to spill into the Camera.

8. Except as specifically instructed in this User Manual, do not attemp t to
operate this product by yourself. Opening or removing covers may expose
you to dangerous voltages and other hazards. Refer all servicing to licensed
service personnel.

9. Unplug the Camera during thunderstorms or if it is not going to be used for
an extended period. Do not place the Camera or remote control on top of
vibrating equipment or heated objects such as a car, etc.

10. Unplug the Camera from the wall outlet and refer servicing to licensed
service personnel when the following situations happen:

 If the power cable or plug becomes damaged or frayed.
 If the camera is wet with liquid, rain or water.

<Note> Using an incorrect battery type in the remote control may result in
breakdown. Follow local instructions on how to dispose of used batteries.

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 Precautions

Warning: To reduce the risk of fire or electric shock, do not expose this
appliance to rain or moisture.

If Camera will not be used for an extended time, unplug it from the power socket.

Note

Risk of Electric S hock

Caution: To reduce the risk of electric shock, do not remove cover (or back). No
user-serviceable parts inside. Refer servicing to licensed service personnel.

This symbol indicates that
this equipment may contain
dangerous voltage which
could cause electric shock.

DO NOT OPEN

This symbol indicates that
there are important operating
and maintenance
instructions in this User
Manual with this unit.

 FCC Warning

This Camera has been tested and found to comply with the limits for a Class A
digital device, pursuant to Article 15-J of FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a commercial
installation.

This digital app aratus does not exceed the Class A limits for radio noise emissions
from digital apparatus as set out in the interference-causing equipment standard
entitled "Digital Apparatus," ICES- 003 of Industry Canada.
Cet appareil numerique respecte les limites de bruits radioelectriques applicables
aux appareils numeriques de Classe A prescrites dans la norme sur le material
brouilleur: "Appareils Numeriques," NMB-003 edictee par l'Industrie.

 EN55022 (CE Radiation) Warning

This product is intended for use in a commercial, industrial, or educational
environment. It is not intended for residential use.

This is a Class A product. In a residential environment it may cause radio
interference, in which case the user may be required to take adequate measures.
The typical use is in a conference room, reception room or hall.

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 KCC Warning

A 급 기기

(업무용 방송통신기자재)

이 기기는 업무용(A 급) 전자파적합기기로서 판매자 또는
사용자는 이 점을 주의하시기 바라며, 가정 외의 지역에서
사용하는 것을 목적으로 합니다.

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Chapter 2 Package Content s

VC-G50

Power Cord Power Adapter RS-422 Connector

Appearance may vary

depending on

country/region

Instruction for

installation

Remote Control



Metal Plate A Metal Plate B M3 Screws

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Chapter 3 Product Overview

3.1 Overview

Front View Back View

1. Camera lens 2. Power LED indicator

3. S tandby LED indicator 4. DVI output

5. Component output 6. Power input

7. IR SELECT 8. OUTPUT Switch

9. Camera Address Selectors 10. RS-232 output

11. RS-232 input 12. RS-422 connection

13. VIDEO output 14. 3G-SDI output

3.2 Description of LED indicator

3.2.1 Power：

3.2.1.1 No light: Power off

3.2.1.2 Green light: In use

3.2.1.3 Flickering green: Signal from the remote control is received;

the indicator flickers every 0.5 second

3.2.2 Standby：

3.2.2.1 Orange: In standby mode

3.2.2.2 No light: Power on

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Chapter 4 Instruction for inst allation

4.1 Preparati on before installation

Installation and connection of VC-G50 Camera requires sp ec ial s k ills. To install by
yourself, please follow necessary steps, ensure steady and tight installation of the
device, and pay attention to your safety to avoid any accident.

4.1.1 Ensure the safety of the installation environment. Please do
not install the device on unst able ceiling or in a place where
the device is in danger of falling to avoid any accident.

4.1.2 Please check whether accessories in the box are complete
or not. Please contact the supplier for any shortage, and
make sure to keep the accessories in the box intact.

4.1.3 Please choose a proper place for installation of VC-G50 in
advance. Please determine an installation place according
to the following requirements:

4.1.3.1 Confirm the position for the object to be captured.

4.1.3.2 Confirm whe t her the VC-G50 is set at a proper distance from ot her
light sources.

4.2 I nstruction for installation

4.2.1 I would like to install VC-G50 on the desk

4.2.1.1 Precautions for installation

 Please install the machine on a flat desk
 Do not grab the camera head by hand when handling the device
 Do not rotate the camera head by hand. Improper rotation may

result in breakdown of the came ra

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4.2.1.2 Installation steps

1. Please adjust DIP switch at first prior to installation.

<Remark> Please refer to Chapter 7 DIP Switch Setting for the
relevant descriptions on DIP switch.

2. Place the camera on a flat desk directly to ensure the normal

vertical and horizontal operation of the machine.

4.2.2 I would like to install VC-G50 on the ceiling

4.2.2.1 Prepare for the parts and equipment required during the
installation

1. Accessories of VC-G50 in the box (metal plates A, B and M3

screw x 7)

2. Screw for locking on ceiling mounted hanger x 4

3. Drilling machine, screw driver, ladder

4.2.2.2 Dimension

Length x Width x Height : 174x186x182.7mm
Weight : 2.0Kg

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4.2.2.3 Max. rotation dimension of camera

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4.2.2.4 Size Diagram

p

1. Metal plate B - ceiling side

Metal plate B locking screw

Metal plate B locking bolt

M3 threaded hole

M3 threaded

hole

Metal

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late B - ceiling side

M3 threaded
hole

2. Metal plate A - machine side

p

Metal plate A locking

screw

Metal

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late A - machine side

3. Bottom of machine

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4.2.2.5 Precautions for installation

1. Before installation, please confirm the orientation of the

machine relative to the object to be captured

2. It is recommended that the machine should be set at a distance

of more than 1 meter away from the object to be captured.
Please adjust for a best d i stanc e according to the magnification
of the lens

1 meter↑

3. The machine (including metal plates) is weighed at about 2.5 kg.

If it is to be installed on the ceiling, please use the hanger that
has obtained UL security approval to preve nt the machine from
falling down.

4. Please check whether the camera is installed securely on a

regular basis

4.2.2.6 Installation steps

1. Please adjust resolution on DIP switch at first

<Remark> Please refer to Chapter 7 DIP Switch Setting for the
relevant descriptions on DIP switch.

2. Fix the metal plate A on the machine base with 4 M3 screws.

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3. Lock the metal plate B on ceiling mounted hanger.
※Caution:
(1) Please use the hanger that has obtained UL security approval
(2) Please reserve the hole for the connecting wires of the camera

4. Combine the metal plate A and the metal plate B

(1) Push the metal plate A up to the ceiling and then to the right

to latch the metal plate B

(2) Fix with 3 M3 screws

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4.2.2.7 How to remove

1. Remove the connecting wires from the camera

2. Uninstall the camera together with the ceiling, loosen the three

screws that fix the metal plates A and B and push to the left to
remove the machine

3. Then remove the screws on the ha nger and the machine

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4.3 Connecti ng the de vice

4.3.1 Image output

4.3.1.1 Connecting to a HDTV/computer monitor (DVI)

DVI cable

4.3.1.2

Monitor Or HDTV

Connecting to a TV (C-Video)

C-Video Cable

TV

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4.3.1.3 Connecting to a HDTV (3G-SDI)

r

SDI Cable

HDTV

4.3.1.4

Connection to the device for image output

Component adapto

TV Or HDTV

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4.3.2 Controlling VCs with the computer

4.3.2.1 Connecting to one computer for connection between VCs

(RS-232 in/out)

<Remark> With RS-232 in/out, at most 7 VCs can be connected.

4.3.2.2

Connecting to one computer for connection between VCs
(RS-422)

<Remark> Please refer to 7.2 RS-422 connection for the
RS-422 connection instructions.

<Remark> With RS-422, at most 7 VCs can be connected.

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Chapter 5 Remote Control and Setting Menu

5.1 Fu nctions of remote control

<Remark> The below functions are listed alphabetically.

Item Description

,,,

Back Light Turn on/off back light compensation

Camera

select

Focus-

Manual /

Far/Near

Focus-Auto Auto focus

Freeze Freeze the screen

Home-Enter Go back to the main page/Execute

Info Status information

L/R

Direction Set

Move the lens

Select 1~3 VC-G50

Turn on manual focus to adjust the
focal length

L/R Direction / Off / Normal

Menu Display OSD menu

Mirror Rotate the image (Off/ Mirror/ Flip/

Mirror+Flip))

Pan/Tilt

Reset

Picture Switch image effect (Off / Neg /

Power Power switch
Preset Appoint an ID (0 ~ 9) to save the

Reset Appoint an ID (0 ~ 9) to delete the

Zoom-Fast Adjust image size

Zoom-Slow Fine-tune image size

Clear the Pan/Tilt setting

B&W)

current position data

current position data

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5.2 Setting menu

<Remark> Press [Menu] on the remote control to enter the settin g menu; the
bold underlined values in the following table are defaults.

1st Level

Major
Items

2nd Level

Minor Items

1. Full Auto

2. Shutter Pri

Mode

Exposure_Co
mp.

Exposure_Co
mp. Level

Spot Light On/Off

3. Iris Pri

4. Manual

5. White Board
On/Off

-6~0~4

3rd Level

Adjustment

Values

Function Descriptions

Exposure mode setting

AE Level
The value can be adjusted

only after Exposure_
Comp. is activated
The value can be adjusted
when the mode is set to

Full Auto or Shutter Pri.

Exposure

Spot Light
Position

Shutter Pri

X(0~8)Y(0~6)

60/30
mode

1/10000 1/10000
1/5000 1/5000
1/3000 1/3000
1/2500 1/2500
1/2000 1/1750
1/1500 1/1250
1/1000 1/1000
1/725 1/600

50/25
mode

The value can be adjusted
only after Spot Light is
activated

Shutter priority setting

1/500 1/425
1/350 1/300

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1/250 1/215
1/180 1/150
1/120 1/120
1/100 1/100
1/90 1/75

1/60 1/50

1/30 1/25
1/15 1/12
1/8 1/6
1/4 1/3
1/2 1/2
1/1 1/1

Iris Pri

1. F1.6

2. F2.2

3. F3.2

4. F4.5
IRIS priority setting

5. F6.3

6. F9

7. F13

8. F18

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Manual Gain

9. 0dB

10. 2 dB

11. 4 dB

12. 6 dB

13. 8 dB

14. 10 dB

15. 12 dB

16. 14 dB
Manually set the gain

17. 16 dB

18. 18 dB

19. 20 dB

20. 22dB

21. 24dB

22. 26 dB

23. 28 dB

Manual Speed

24. 30 dB

60/30
mode

50/25
mode

1/10000 1/10000
1/5000 1/5000
1/3000 1/3000
1/2500 1/2500
1/2000 1/1750
1/1500 1/1250
1/1000 1/1000
1/725 1/600
1/500 1/425
1/350 1/300

Manually set the shutter

1/250 1/215
1/180 1/150
1/120 1/120
1/100 1/100
1/90 1/75

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Manual Iris

1/60 1/50

1/30 1/25
1/15 1/12
1/8 1/6
1/4 1/3
1/2 1/2
1/1 1/1

1. F1.6

2. F2.2

3. F3.2

4. F4.5
Manually set the IRIS

5. F6.3

6. F9

7. F13

Gain Limit

8. F18

1. 8 dB

2. 10 dB

3. 12 dB

4. 14 dB

5. 16 dB

6. 18 dB

7. 20 dB

8. 22dB

9. 24dB

10. 26 dB

11. 28 dB

12. 30dB

1. Off

2. 1

The maximum electric
gain limit

WDR

3. 2
Set WDR

4. 3

5. 4

6. 5

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1. 50Hz

Set the synchronization

White
Balance

Anti Flicker

Mode

2. 60Hz

3. Off

1. Auto

2. Indoor

3. Outdoor

4. One Push WB

5. ATW

6. Sodium lamp

7. Manual

8. 3000K

9. 4300K

10. 5000K

11. 6500K

12. 8000K

frequency for the captured
images
Select the color
temperature mode

1. 4000k ~ 7000k

2. 3200k

3. 5800k

4. 1700k ~ 10000k

5. 1700k ~ 10000k

6. 2800k

7. Custom

8. 3000K

9. 4300K

10. 5000K

11. 6500K

Picture

13. WidwAuto

One Push

ENTER

Trigger

Manual Blue 0~ C~60

Manual Red 0~ C~60

4. Off

Picture effect

5. Neg

6. B&W

Sharpness

1~A~16

12. 8000K

13. 3000k ~ 7000k
One push trigger

Adjustable when the white
balance mode is set to
Manual
Adjustable when the white
balance mode is set to
Manual

Set the picture effect

Adjust the sharpness of
the image

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1. Auto

2. Off

3. 1

2D NR

3D NR

Image Mode

4. 2

5. 3

6. 4

7. 5

1. Off

2. Low

3. Typ

4. Max

5. Auto

1. Mode1

2. Mode2

3. Mode3

4. Mode4

5. Mode5

6. Mode6

Set 2D noise reduction

Set 3D dynamic noise
reduction

The user may customize
his/her desired image
mode

Image Mode
Load

Saturation

Hue

Gamma

Skin Tone

7. Custom

1. Mode1

2. Mode2

3. Mode3

4. Mode4

5. Mode5

6. Mode6

0~ A ~25
0~ A ~14
0~ A ~3

1~ A ~5

Adjustable when Image
Mode is set to Custom.
The user may load an
Image Mode and apply it
to Custom.

Adjustable when Image
Mode is set to Custom.
Adjustable when Image
Mode is set to Custom.
Adjustable when Image
Mode is set to Custom.
Set skin tone, Adjustable
when Image Mode is set
to Custom.

Brightness

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0~ A ~14

Adjustable when Image
Mode is set to Custom.

Contrast

Black Level

0~ A ~14

1. Off

2. Type1

3. Type2

4. Type3

Adjust the contrast of the
screen,
Adjustable when Image
Mode is set to Custom.
Adjust the shadow detail
and transparency of the
screen,
Adjustable when Image
Mode is set to Custom.

Pan Tilt

Zoom

D-effect

Pan/Tilt Limit ON/Off

Turn on/off the angle limit
setting

Pan Right

0~170

Limit the right angle

Limit
Pan Left Limit -170~0 Limit the left angle

Tilt UP Limit 0~90 Limit the upward angle
Tilt Down

-30~0

Limit the downward angle

Limit
D-Zoom Limit x1~x12 Limit the D-zoom multiple

Preset Speed

1. 150 deg/sec

2. 250 deg/sec

3. 350 deg/sec

Set the rotation speed of
the cradle head when
Preset is executed

1. Off

2. Mirror

Set the mode at which the

Mirror

3. Flip

image is turned

4. Mirror + Flip

AF Sensitivity

AF speed

Auto

Focus

AF Frame

System C-Video

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1. Low

Select the AF triggering
speed. The higher the

2. Middle

speed is, the faster AF is

3. High

triggered.
Focus speed upon

Fast/Normal

triggering AF
AF frame setting. When
central area was set as AF
frame, focusing will be on

1. Auto

the center of the screen.

2. Full Frame

When full area was set as

3. Center

AF frame, focusing will be
calculated based on the
full screen.

NTSC LB Image mode

NTSC CP

NTSC SQ

PAL LB
PAL CP
PAL SQ

Video Type

Prompt

IR Receive
Language

Control
Device

Protocol

PD Address

Factory Reset

SDI

YPbPr/DVI
ON/Off

ON/Off
English/Chinese

Encoder /
Controller

Protocol V /

Protocol PD
1~255

ON/Off

Select output video type
Turn on/off the prompt

information on the display
Turn on/off the infrared
reception

Language
Set control device

Protocol V : VISCA
Protocol PD : PELCO D
The Protocol set to PD
allows the camera ID
address to be assigned
Reset all configurations to
factory default settings.

Status

Display the current settin g
status

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Chapter 6 Descriptions of Major Functions

6.1 I would like to switch to VC-G50

1. Press [Camera 1 ~ 3] on the remote control to select VC-G50.
 Camera 1 ~ 3 is selected with IR SELECT.

6.2 I would like to save the current lens position data

1. Hold [Preset + ID] on the remote control to save the current position
data.

 ID shall be a digi t [0 ~ 9].
 Use VISCA Command to save the position data to [0~127]

6.3 I would like to clear the saved position data

1. Hold [Reset + ID] on the remote control to clear the g i ve n pos i tion
data.

 ID shall be a digi t [0 ~ 9].
 Use VISCA Command to clear the position data of [0~127]

6.4 I would like to turn on the back light compensation
function

1. Press [Back Light] on the remote control to tu rn on or turn of f th e back
light compensation

6.5 I would like to adjust the shooting angle of the lens

1. Press [Tilt ] or [Tilt ] on the remote control to adjust the angle
upward or downward.

2. Press [Pan ] or [Pan ] on the remote control to a d just the angle to
right or left.

3. Press [Pan - Tilt Reset] on the remote control to reset the angle to the
center point.

6.6 I would like to zoom in/out images

6.6.1 Adjust image size

1. Press [Fast +] on the remote control to zoom in images.

2. Press [Fast -] on the remote control to zoom out images.

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6.6.2 Fine-tune image size

1. Press [Slow +] on the remote control to zoom in images.

2. Press [Slow -] on the remote control to zoom out images.

6.7 I would like to adjust the focal length

6.7.1 Auto tune

1. Press [AF] on the remote control to adjust automatically.

6.7.2 Manual focus

1. Press [MF] on the remote control to turn on the manual focus function.

2. Press Focus - [+] or Focus - [-] to adjust.

6.8 I would like to adjust the focus speed

6.8.1 Adjust the AF sensitivity

AF triggering speed. The higher the speed is, the faster AF is triggered.
To shoot fast-moving objects, AF can be set to [High] or [Middle], which
is applicable to quick focus.
When the environment is too dark to enable auto focus or fixed objects
have to be shot in different brightness, AF can be set to [Low].

1. Press [MENU] to activate the setting menu.

2. Press [] or [] to select [Auto Focus].

3. Press [ENTER] to activate.

4. Press [] or [] to select [AF Sensitivity].

5. Press [ENTER] to activate.

6. Press [] or [] to select [High/Meddle/Low].

7. Press [MENU] to exit.

6.8.2 Adjust the focus speed

The focus speed upon triggering AF

 [Normal] (default): Image flickering may not occur
 [Fast]: The focus speed is fast, but image flickering is more likely to

occur

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1. Press [MENU] to activate the setting menu.

2. Press [] or [] to select [Auto Focus].

3. Press [ENTER] to activate.

4. Press [] or [] to select [AF Speed].

5. Press [ENTER] to activate.

6. Press [] or [] to select [Normal/Fast].

7. Press [MENU] to exit.

6.9 I would like to set the image mode

1. Press [Picture] on the remote control to switch [Off/Neg/B&W].

6.10 I would like to freeze images

1. Press [Freeze] on the remote control to freeze the current image on

the display.

6.11 I would like to rotate the image

1. Press [Mirror] on the remote control to switch [Off/Mirror/Flip/Mirror +
Flip].

6.12 I would like to change the camera direction

1. Press [L/R Direction Set] on the remote control to switch [L/R
Direction / Off / Normal].

6.13 I would like to display the current status

1. Press [Info] on the remote control to display the current status
information.

English - 32

Chapter 7 DIP Switch Setting

<Note> Please turn off the machine before changing DIP switch
setting.

7.1 DIP SWITCH

7.1.1 OUTPUT Switch

Output Mode Setting Output Mode Setting

1920x1080/60p 1920x1080/50p

1920x1080/30p 1920x1080/25p

1920x1080/60i 1920x1080/50i

1280x720/60p 1280x720/50p

1280x720/30p 1280x720/25p

1920x1080/59.94p 1920x1080/59.94i

1920x1080/29.97p 1280x720/59.94p

1280x720/29.97p

English - 33

7.1.2 IR SELECT

ID Setting

1
2
3

7.1.3 Camera Address Selector

Setting Function

0~7 ID 0~7
8~9 Reserved

7.1.4 System Switch

Setting Function Descriptions

DIP 1

Descriptions

RS-232C/RS-422 selector
OFF : RS-232C / ON : RS-422

DIP 2

DIP 3

DIP 4 Reserve d

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Infrared signal output switch
OFF : Off / ON : On

Communication baud rate selector
OFF : 9600 / ON : 38400

7.2 RS-422 Connection

7.2.1 RS-422 Pin Description

Pin NO. Function
1 RXD OUT ­2 RXD OUT +
3 TXD OUT ­4 TXD OUT +
5 GND
6 RXD IN ­7 RXD IN +
8 TXD IN ­9 TXD IN +

<Note>

For SONY products, please connect IN+ to OUT+
For non-SONY products, it may be necessary to connect IN+ to OUT-

7.2.2 Use RS-422 Connection

1. Hold the two sides of RS-422 connector and pull out in the direction
shown by the arrow in the figur e bel ow

2. Peel off a section of copper wire (AWG Nos.28 to18) and insert it into

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the connector hole; then use flat screw driver to fix it

3. Insert the wired RS-422 connector back to the camera. Now the
connection is completed

<Note> When RS-422 connection is being used, do not use

RS-232C connection.

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Chapter 8 Troubleshooting

This chapter describes problem s you may encounter while usin g VC-G 50. If you
have questions, please refer to related chapters and follow all the suggested
solutions. If the problem still occurred, please contact your distributor or the
service center.

No.

1.

2.

3.

4.

Problems Solutions
Boot without
power signal
No image output
from the VC-G50

VC-G50 image is
severely delayed
Not working after
changes to DIP
Switch setting

1. Make sure you have plugged in the power cord.

2. Make sure the Service DIP switch is Off.

1. Check the power.

2. Check if DIP switch is properly set. Refer to

Chapter 7 DIP Switch Setting for related settings.

3. Make sure the d i splay supports the output
resolution; in general, the resolution is
1080p60/1080i60/720p60.

4. Replace the cables and make sure they are not
faulty.

Please use 1080p or 720p 60/50 Hz signals rather
than 25/30 Hz signals.

After completing DIP Switch setting, unplug and
reconnect the power cord and turn on the machine to
change the setting.

5.

6.

VC-G50 cannot be
operated by
remote control

The device cannot
be controlled with
Codec

1. Please confirm if the Camera Select on the remote
control can be used together with the IR Select on
VC-G50.

2. Please prevent VC-G50 from direct sunshine.

3. Make sure the energy-saving bulb and t he IR touc h
screen are as far as possible in order to avoid
interference.

4. When several VC-G50s are connected in the same
area, the operation of two remote controls at the
same time may result in signal i nt e rference. It is
recommended to use one remote control only.

1. Please consult the distributor to make sure the

firmware version i s th e latest one. The steps to
check version is as follows:

1.1 Press [MENU] on the remote control

1.2 Select [Status]

1.3 Go to Page 5 of [System]

1.4 Make sure the firmware version is correct

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7.

The device cannot
be controlled with
RS-232/RS422

2. Make sure the connection is correct (RS-232/422

Input).

3. Make sure System Switch DIP1 and DIP3 are

correct.

1. Make sure the connection is correct (RS-232/422
Input).

2. Make sure System Switch DIP1 and DIP3 are
correct.

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