Lumens VC-G30 Installation Manual

VC-G30

Camera

Installation Guide - English

[Important]

To download the latest version of Quick Start
Guide, multilingual user manual, software, or

driver , etc., please visit Lumens

http://www.Mylumens.com

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Table of Contents

Copyright Information ....................................................................................... 3

Chapter 1 Safety Instructions .......................................................................... 4

 Precautions .................................................................................................. 5

 FCC Warning ................................................................................................ 5

 EN55022 (CE Radiation) Warning ............................................................... 5

 KCC Warning ............................................................................................... 6

Chapter 2 Package Contents ............................................................................ 7

Chapter 3 Product Overview ............................................................................ 8

3.1 Overview ............................................................................................. 8

3.2 Description of LED indicator ............................................................... 8

Chapter 4 Instruction for installation .............................................................. 9

4.1 Preparation before installation ............................................................ 9

4.2 Instruction for installation .................................................................... 9

4.3 Connecting the device ...................................................................... 18

Chapter 5 Remote Control and Setting Menu ............................................... 21

5.1 Functions of remote control .............................................................. 21

5.2 Setting menu .................................................................................... 22

Chapter 6 Descriptions of Major Functions .................................................. 30

6.1 I would like to switch to VC-G30 ....................................................... 30

6.2 I would like to save the current lens position data ............................ 30

6.3 I would like to clear the saved position data ..................................... 30

6.4 I would like to turn on the back light compensation function ............ 30

6.5 I would like to adjust the shooting angle of the lens ......................... 30

6.6 I would like to zoom in/out images ................................................... 30

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6.7

 I would like to adjust the focal length ............................................... 31

6.8 I would like to adjust the focus speed .............................................. 31

6.9 I would like to set the image mode ................................................... 32

6.10 I would like to freeze images ............................................................ 32

6.11 I would like to rotate the image ......................................................... 32

6.12 I would like to change the camera direction ..................................... 32

6.13 I would like to display the current status .......................................... 32

Chapter 7 DIP Switch Setting ......................................................................... 33

7.1 DIP SWITCH .................................................................................... 33

7.2 RS-422 Connection .......................................................................... 35

Chapter 8 Troubleshooting............................................................................. 37

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Copyright Information

Copyrights © Lumens Digital Optics Inc. All rights reserved.

Lumens is a trademark that is currently being registered by Lumens Digital Optics
Inc.

Copying, reproducing or transmitting this file is not allowed if a license is not
provided by Lumens Digital Optics Inc. unless copying this file is for the purpose
of backup after purchasing this product.

In order to keep improving the product, Lumens Digital Optics Inc. hereby
reserves the right to make changes to product specifications without prior notice.
The information in this file is subject to change without prior notice.

To fully explain or describe how this product should be used, this m anual may
refer to names of other products or companies without any intention of
infringement.

Disclaimer of warranties: Lumens Digital Optics Inc. is neither responsible for any
possible technological, editorial errors or omissions, nor re sponsible for any
incidental or related damages arising from providing this file, usin g, or operating
this product.

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Chapter 1 Safety Instructions

Always follow these safety instructions when setting up and using the Camera:

1. Use attachments only as recommen ded.

2. Use the type of power source indicated on the Camera. If you are not sure of
the type of power available, consult your distributor or local electricity
company for advice.

3. Always take the following precautions when handling the plug. Failure to do
so may result in sparks or fire.

 Ensure the plug is free of dust before inserting it into a socket.
 Ensure that the plug is inserted into the socket securely.

4. Do not overload wall sockets, extensions leads or multi-way plug boards as
this may cause fire or electric shock.

5. Do not place the Camera where the cord can be stepped on as this may
result in fraying or damage to the lead or the plug.

6. Do not block the slots and openings in the ca se of Camera. They provide
ventilation and prevent the Camera from overheating.Do not place the
Camera on the soft surface of sofas, carpets or others.

7. Never push objects of any kind through cabinet slots. Never allow liquid of
any kind to spill into the Camera.

8. Except as specifically instructed in this User Manual, do not attempt to
operate this product by yourself. Opening or removing covers may expose
you to dangerous voltages and other hazard s. Refer all servicing to licensed
service personnel.

9. Unplug the Camera during thunderstorms or if it is not going to be used for
an extended period. Do not place the Camera or remote control on top of
vibrating equipment or heated objects such as a car, etc.

10. Unplug the Camera from the wall outlet and refer servicing to licensed
service personnel when the following situations happen:

 If the power cable or plug becomes damaged or frayed.
 If the camera is wet with liquid, rain or water.

<Note> Using an incorrect battery type in the remote control may result in
breakdown. Follow local instructions on how to dispose of used batteries.

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 Precautions

Warning: To reduce the risk of fire or electric shock, do not expose this
appliance to rain or moisture.

If Camera will not be used for an extended time, unplug it from the power socket.

Caution: To reduce the risk of electric shock, do not remove cover (or back). No
user-serviceable parts inside. Refer servicing to licensed service personnel.

This symbol indicates that
this equipment may contain
dangerous voltage which
could cause electric shock.

This symbol indicates that
there are important operating
and maintenance
instructions in this User
Manual with this unit.

 FCC Warning

This Camera has been tested and found to comply with the limits for a Class A
digital device, pursuant to Article 15-J of FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a commercial
installation.

This digital apparatus does not exceed the Clas s A limits for radio noise emissions
from digital apparatus as set out in the interferen ce-causing equipment standard
entitled "Digital Apparatus," ICES-003 of Industry Canada.
Cet appareil numerique respecte les limites de bruit s radioelectriques applicables
aux appareils numeriques de Classe A prescrites dans la norme sur le material
brouilleur: "Appareils Numeriqu es," NMB-003 edictee par l'Industrie.

 EN55022 (CE Radiation) Warning

This product is intended for use in a commercial, industrial, or educational
environment. It is not intended for residential use.

This is a Class A product. In a residential environment it may cause radio
interference, in which case the user may be required to take adequate measures.
The typical use is in a conference room, reception room or hall.

Note

Risk of Electric Shock

DO NOT OPEN

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 KCC Warning

A 급 기기

(업무용 방송통신기자재)

이 기기는 업무용(A 급) 전자파적합기기로서 판매자 또는
사용자는 이 점을 주의하시기 바라며, 가정 외의 지역에서
사용하는 것을 목적으로 합니다.

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Chapter 2 Package Contents

VC-G30

Instruction for

installation

Remote Control



Power Cord Power Adapter RS-422 Connector

Appearance may vary

depending on

country/region

Metal Plate A Metal Plate B M3 Screws

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Chapter 3 Product Overview

3.1 Overview

1. Camera lens 2. Power LED indicator

3. Standby LED indicator 4. DVI output

5. Component output 6. Power input

7. IR SELECT 8. OUTPUT Switch

9. Camera Address Selectors 10. RS-232 output

11. RS-232 input 12. RS-422 connection

13. VIDEO output 14. 3G-SDI output

3.2 Description of LED indicator

3.2.1 Power：

3.2.1.1 No light: Power off

3.2.1.2 Green light: In use

3.2.1.3 Flickering green: Signal from the remote control is received;

the indicator flickers every 0.5 second

3.2.2 Standby：

3.2.2.1 Orange: In standby mode

3.2.2.2 No light: Power on

Front View Back View

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Chapter 4 Instruction for installation

4.1 Preparation before installation

Installation and connection of VC-G30 Camera requires special skills. To install by
yourself, please follow necessary steps, ensure steady and tight installation of the
device, and pay attention to your safety to avoid any accident.

4.1.1 Ensure the safety of the installation environment. Please do
not install the device on unst able ceiling or in a place where
the device is in danger of falling to avoid any accident.

4.1.2 Please check whether accessories in the box are complete
or not. Please contact the supplier for any shortage, and
make sure to keep the accessories in the box intact.

4.1.3 Please choose a proper place for installation of VC-G30 in
advance. Please determine an installation place according
to the following requirements:

4.1.3.1 Confirm the position for the object to be captured.

4.1.3.2 Confirm whether the VC-G30 is set at a proper distance from other
light sources.

4.2 Instruction for installation

4.2.1 I would like to install VC-G30 on the desk

4.2.1.1 Precautions for installation

 Please install the machine on a flat desk
 Do not grab the camera head by hand when handling the device
 Do not rotate the camera head by hand. Improper rot ation may

result in breakdown of the camera

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4.2.1.2

Installation steps

1. Please adjust DIP switch at first prior to installation.

<Remark> Please refer to Chapter 7 DIP Switch Setting for the
relevant descriptions on DIP switch.

2. Place the camera on a flat desk directly to ensure the normal

vertical and horizontal operation of the machine.

4.2.2 I would like to install VC-G30 on the ceiling

4.2.2.1 Prepare for the parts and equipment required during the
installation

1. Accessories of VC-G30 in the box (metal plates A, B and M3

screw x 7)

2. Screw for locking on ceiling mounted hanger x 4

3. Drilling machine, screw driver, ladder

4.2.2.2 Dimension

Length x Width x Height : 174x186x182.7mm
Weight : 2.0Kg

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4.2.2.3 Max. rotation dimension of camera

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4.2.2.4 Size Diagram

1. Metal plate B - ceiling side

Metal plate B locking screw

Metal

p

late B - ceiling side

M3 threaded hole

M3 threaded
hole

M3 threaded

hole

Metal plate B locking bolt

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2. Metal plate A - machine side

Metal

p

late A - machine side

Metal plate A locking

screw

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3. Bottom of machine

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4.2.2.5 Precautions for installation

1. Before installation, please confirm the orientation of the

machine relative to the object to be captured

2. It is recommended that the machine should be set at a distance

of more than 1 meter away from the object to be captured.
Please adjust for a best distance according to the magnification
of the lens

3. The machine (including metal plates) is weighed at about 2.5 kg.

If it is to be installed on the ceiling, please use the hanger that
has obtained UL security approval to prevent the machine from
falling down.

4. Please check whether the camera is installed securely on a

regular basis

4.2.2.6 Installation steps

1. Please adjust resolution on DIP switch at first

<Remark> Please refer to Chapter 7 DIP Switch Setting for the
relevant descriptions on DIP switch.

2. Fix the metal plate A on the machine base with 4 M3 screws.

1 meter↑

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3. Lock the metal plate B on ceiling mounted hanger.
※Caution:
(1) Please use the hanger that has obtained UL securi ty approval
(2) Please reserve the hole for the connecting wires of the camera

4. Combine the metal plate A and the metal plate B

(1) Push the met al plate A up to the ceiling and then to the right

to latch the metal plate B

(2) Fix with 3 M3 screws

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4.2.2.7 How to remove

1. Remove the connecting wires from the camera

2. Uninstall the camera together with the ceiling, loosen the three

screws that fix the metal plates A and B and push to the lef t to
remove the machine

3. Then remove the screws on the hanger and the machine

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4.3 Connecting the device

4.3.1 Image output

4.3.1.1 Connecting to a HDTV/computer monitor (DVI)

4.3.1.2

Connecting to a TV (C-Video)

DVI cable

Monitor Or HDTV

C-Video Cable

TV

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4.3.1.3

Connecting to a HDTV (3G-SDI)

4.3.1.4

Connection to the device for image output

TV Or HDTV

Component adapto

r

HDTV

SDI Cable

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4.3.2 Controlling VCs with the computer

4.3.2.1 Connecting to one computer for connection between VCs

(RS-232 in/out)

<Remark> With RS-232 in/out, at most 7 VCs can be connected.

4.3.2.2

Connecting to one computer for connection between VCs
(RS-422)

<Remark> Please refer to 7.2 RS-422 connection for the
RS-422 connection instructions.

<Remark> With RS-422, at most 7 VCs can be connected.

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Chapter 5 Remote Control and Setting Menu

5.1 Functions of remote control

<Remark> The below functions are listed alphabetically.

Item Description

,,,

Move the lens

Back Light Turn on/off back light compensation

Camera

select

Select 1~3 VC-G30

Focus-

Manual /

Far/Near

Turn on manual focus to adjust the
focal length

Focus-Auto Auto focus

Freeze Freeze the screen

Home-Enter Go back to the main page/Execute

Info Status information

L/R

Direction Set

L/R Direction / Off / Normal

Menu Display OSD menu
Mirror Rotate the image (Off/ Mirror/ Flip/

Mirror+Flip)

Pan/Tilt

Reset

Clear the Pan/Tilt setting

Picture Switch image effect (Off / Neg /

B&W)
Power Power switch
Preset Appoint an ID (0 ~ 9) to save the

current position data

Reset Appoint an ID (0 ~ 9) to delete the

current position data

Zoom-Fast Adjust image size

Zoom-Slow Fine-tune image size

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5.2 Setting menu

<Remark> Press [Menu] on the remote control to enter the setting menu; the
bold underlined values in the following table are defaults.

1st Level

Major
Items

2nd Level

Minor Items

3rd Level

Adjustment

Values

Function Descriptions

Exposure

Mode

1. Full Auto

2. Shutter Pri

3. Iris Pri

4. Manual

5. White Board

6. Smooth Auto

Exposure mode setting

Exposure_Co
mp.

On/Off

AE Level

Exposure_Co
mp. Level

-6~0~4

The value can be adjusted
only after Exposure_

Comp. is activated

Spot Light

On/Off

The value can be adjusted
when the mode is set to

Full Auto or Shutter Pri.

Spot Light
Position

X(0~8)Y(0~6)

The value can be adjusted
only after Spot Light is
activated

Shutter Pri

60/30
mode

50/25
mode

Shutter priority setting

1/10000 1/10000
1/5000 1/5000
1/3000 1/3000
1/2500 1/2500
1/2000 1/1750
1/1500 1/1250
1/1000 1/1000
1/725 1/600
1/500 1/425

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1/350 1/300
1/250 1/215
1/180 1/150
1/120 1/120
1/100 1/100
1/90 1/75

1/60 1/50

1/30 1/25
1/15 1/12
1/8 1/6
1/4 1/3
1/2 1/2
1/1 1/1

Iris Pri

1. F1.6

2. F2

3. F2.2

4. F2.7

5. F3.2

6. F3.8

7. F4.5

8. F5.4

9. F6.3

10. F7.8

11. F9

12. F11

13. F13

14. F16

15. F18

IRIS priority setting

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Manual Gain

1. 0dB

2. 2 dB

3. 4 dB

4. 6 dB

5. 8 dB

6. 10 dB

7. 12 dB

8. 14 dB

9. 16 dB

10. 18 dB

11. 20 dB

12. 22dB

13. 24dB

14. 26 dB

15. 28 dB

16. 30 dB

Manually set the gain

Manual Speed

60/30
mode

50/25
mode

Manually set the shutter

1/10000 1/10000
1/5000 1/5000
1/3000 1/3000
1/2500 1/2500
1/2000 1/1750
1/1500 1/1250
1/1000 1/1000
1/725 1/600
1/500 1/425
1/350 1/300
1/250 1/215
1/180 1/150
1/120 1/120
1/100 1/100
1/90 1/75

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1/60

1/50

1/30 1/25
1/15 1/12
1/8 1/6
1/4 1/3
1/2 1/2
1/1 1/1

Manual Iris

1. F1.6

2. F2

3. F2.2

4. F2.7

5. F3.2

6. F3.8

7. F4.5

8. F5.4

9. F6.3

10. F7.8

11. F9

12. F11

13. F13

14. F16

15. F18

Manually set the IRIS

Gain Limit

1. 8 dB

2. 10 dB

3. 12 dB

4. 14 dB

5. 16 dB

6. 18 dB

7. 20 dB

8. 22dB

9. 24dB

10. 26 dB

11. 28 dB

12. 30dB

The maximum electric
gain limit

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Iris Limit

1. F1.6

2. F2.2

3. F3.2

4. F4.5

5. F6.3

6. F9

7. F13

8. F18

Max. limit value of iris

WDR

1. Off

2. 1

3. 2

4. 3

5. 4

6. 5

Set WDR

Anti Flicker

1. 50Hz

2. 60Hz

3. Off

Set the synchronization
frequency for the captured
images

White
Balance

Mode

1. Auto

2. Indoor

3. Outdoor

4. One Push WB

5. ATW

6. Sodium lamp

7. Manual

8. 3000K

9. 4300K

10. 5000K

11. 6500K

12. 8000K

13. WidwAuto

Select the color
temperature mode

1. 4000k ~ 7000k

2. 3200k

3. 5800k

4. 1700k ~ 10000k

5. 1700k ~ 10000k

6. 2800k

7. Custom

8. 3000K

9. 4300K

10. 5000K

11. 6500K

12. 8000K

13. 3000k ~ 7000k

One Push
Trigger

ENTER

One push trigger

Manual Blue

0~ C~60

Adjustable when the white
balance mode is set to

Manual

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Manual Red

0~ C~60

Adjustable when the white
balance mode is set to

Manual

Picture

Picture effect

1. Off

2. Neg

3. B&W

Set the picture effect

Sharpness

1~A~16

Adjust the sharpness of
the image

2D NR

1. Auto

2. Off

3. 1

4. 2

5. 3

6. 4

7. 5

Set 2D noise reduction

3D NR

1. Off

2. Low

3. Typ

4. Max

5. Auto

Set 3D dynamic noise
reduction

Image Mode

1. Mode1

2. Mode2

3. Mode3

4. Mode4

5. Mode5

6. Mode6

7. Custom

The user may customize
his/her desired image
mode

Image Mode
Load

1. Mode1

2. Mode2

3. Mode3

4. Mode4

5. Mode5

6. Mode6

Adjustable when Image
Mode is set to Custom.
The user may load an
Image Mode and apply it
to Custom.

Saturation

0~ A ~25

Adjustable when Image
Mode is set to Custom.

Hue

0~ A ~14

Adjustable when Image
Mode is set to Custom.

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Gamma

0~ A ~3

Adjustable when Image
Mode is set to Custom.

Skin Tone

1~ A ~5

Set skin tone, Adjustable
when Image Mode is set
to Custom.

Brightness

0~ A ~14

Adjustable when Image
Mode is set to Custom.

Contrast

0~ A ~14

Adjust the contrast of the
screen,
Adjustable when Image
Mode is set to Custom.

Black Level

1. Off

2. Type1

3. Type2

4. Type3

Adjust the shadow detail
and transparency of the
screen,
Adjustable when Image
Mode is set to Custom.

Pan Tilt

Zoom

Pan/Tilt Limit

ON/Off

Turn on/off the angle limit
setting

Pan Right
Limit

0~170

Limit the right angle

Pan Left Limit

-170~0

Limit the left angle

Tilt UP Limit

0~90

Limit the upward angle

Tilt Down Limit

-30~0 Limit the downward angle

D-Zoom Limit

x1~x12

Limit the D-zoom multiple

D-effect

Mirror

1. Off

2. Mirror

3. Flip

4. Mirror + Flip

Set the mode at which the
image is turned

Auto

Focus

AF Sensitivity

1. Low

2. Middle

3. High

Select the AF triggering
speed. The higher the
speed is, the faster AF is
triggered.

AF speed

Fast/Normal

Focus speed upon
triggering AF

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AF Frame

1. Auto

2. Full Frame

3. Center

AF frame setting. When
central area was set as AF
frame, focusing will be on
the center of the screen.
When full area was set as
AF frame, focusing will be
calculated based on the
full screen.

System

C-Video

NTSC LB

Image mode

NTSC CP

NTSC SQ

PAL LB
PAL CP
PAL SQ

Video Type

SDI

Select output video type

YPbPr/DVI

Prompt

ON/Off

Turn on/off the prompt
information on the display

IR Receive

ON/Off

Turn on/off the infrared
reception

Language

English/Chinese

Language

Control
Device

Encoder /

Controller

Set control device

Protocol

Protocol V /

Protocol PD

Protocol V : VISCA
Protocol PD : PELCO D

PD Address

1~255

The Protocol set to PD
allows the camera ID
address to be assigned

Factory Reset

ON/Off

Reset all configurations to
factory default settings.

Status

Display the current setting
status

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Chapter 6 Descriptions of Major Functions

6.1 I would like to switch to VC-G30

1. Press [Camera 1 ~ 3] on the remote control to select VC-G30.
 Camera 1 ~ 3 is selected with IR SELECT.

6.2 I would like to save the current lens position data

1. Hold [Preset + ID] on the remote control to save the current position
data.

 ID shall be a digit [0 ~ 9].
 Use VISCA Command to save the position data to [0~127]

6.3 I would like to clear the saved position data

1. Hold [Reset + ID] on the remote control to clear the given position
data.

 ID shall be a digit [0 ~ 9].
 Use VISCA Command to clear the position data of [0~12 7]

6.4 I would like to turn on the back light compensation
function

1. Press [Back Light] on the remote control to turn on or turn off the back
light compensation

6.5 I would like to adjust the shooting angle of the lens

1. Press [Tilt ] or [Tilt ] on the remote control to adjust the angle
upward or downward.

2. Press [Pan ] or [Pan ] on the remote control to adjust the angle to
right or left.

3. Press [Pan - Tilt Reset] on the remote control to reset the angle to the
center point.

6.6 I would like to zoom in/out images

6.6.1 Adjust image size

1. Press [Fast +] on the remote control to zoom in images.

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2. Press [Fast -] on the remote control to zoom out images.

6.6.2 Fine-tune image size

1. Press [Slow +] on the remote control to zoom in images.

2. Press [Slow -] on the remote control to zoom out images.

6.7 I would like to adjust the focal length

6.7.1 Auto tune

1. Press [AF] on the remote control to adjust automatically.

6.7.2 Manual focus

1. Press [MF] on the remote control to turn on the manual focus function.

2. Press Focus - [+] or Focus - [-] to adjust.

6.8 I would like to adjust the focus speed

6.8.1 Adjust the AF sensitivity

AF triggering speed. The higher the speed is, the faster AF is triggered.
To shoot fast-moving objects, AF can be set to [High] or [Medium], which
is applicable to quick focus.
When the environment is too dark to enable auto focus or fixed object s
have to be shot in different brightness, AF can be set to [Low].

1. Press [MENU] to activate the setting menu.

2. Press [] or [] to select [Auto Focus].

3. Press [ENTER] to activate.

4. Press [] or [] to select [AF Sensitivity].

5. Press [ENTER] to activate.

6. Press [] or [] to select [High/Meddle/Low].

7. Press [MENU] to exit.

6.8.2 Adjust the focus speed

The focus speed upon triggering AF
 [Normal] (default): Image flickering may not occur

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 [Fast]: The focus speed is fast, but image flickering is more likely to

occur

1. Press [MENU] to activate the setting menu.

2. Press [] or [] to select [Auto Focus].

3. Press [ENTER] to activate.

4. Press [] or [] to select [AF Speed].

5. Press [ENTER] to activate.

6. Press [] or [] to select [Normal/Fast].

7. Press [MENU] to exit.

6.9 I would like to set the image mode

1. Press [Picture] on the remote control to switch [Off/Neg/B&W].

6.10 I would like to freeze images

1. Press [Freeze] on the remote control to freeze the current image on
the display.

6.11 I would like to rota te the image

1. Press [Mirror] on the remote control to switch [Off/Mirror/Flip/Mirror +
Flip].

6.12 I woul d like to change the camera direction

1. Press [L/R Direction Set] on the remote control to switch [L/R
Direction / Off / Normal].

6.13 I woul d like to display the current status

1. Press [Info] on the remote control to display the current status
information.

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Chapter 7 DIP Switch Setting

<Note> Please turn off the machine before changing DIP switch
setting.

7.1 DIP SWITCH

7.1.1 OUTPUT Switch

Output Mode Setting Output Mode Setting

1920x1080/60p 1920x1080/50p

1920x1080/30p 1920x1080/25p

1920x1080/60i 1920x1080/50i

1280x720/60p 1280x720/50p

1280x720/30p 1280x720/25p

1920x1080/59.94p 1920x1080/59.94i

1920x1080/29.97p 1280x720/59.94p

1280x720/29.97p

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7.1.2 IR SELECT

ID Setting

1
2
3

7.1.3 Camera Address Selector

Setting Function

Descriptions
0~7 ID 0~7
8~9 Reserved

7.1.4 System Switch

Setting Function Descriptions

DIP 1

RS-232C/RS-422 selector
OFF : RS-232C / ON : RS-422

DIP 2

Infrared signal output switch
OFF : Off / ON : On

DIP 3

Communication baud rate selector
OFF : 9600 / ON : 38400

DIP 4 Reserved

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7.2 RS-422 Connection

7.2.1 RS-422 Pin Description

Pin NO. Function
1 RXD OUT ­2 RXD OUT +
3 TXD OUT ­4 TXD OUT +
5 GND
6 RXD IN ­7 RXD IN +
8 TXD IN ­9 TXD IN +

<Note>

For SONY products, please connect IN+ to OUT+
For non-SONY products, it may be necessary to connect IN+ to OUT-

7.2.2 Use RS-422 Connection

1. Hold the two sides of RS-422 connector and pull out in the direction
shown by the arrow in the figure below

2. Peel off a section of copper wire (AWG Nos.28 to18) and insert it into

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the connector hole; then use flat screw driver to fix it

3. Insert the wired RS-422 connector back to the camera. Now the
connection is completed

<Note> When RS-422 connection is being used, do not use

RS-232C connection.

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Chapter 8 Troubleshooting

This chapter describes problems you may encounter while using VC-G30. If you
have questions, please refer to related chapters and follow all the suggested
solutions. If the problem still occurred, please contact your distributor or the
service center.

No.

Problems Solutions

1.

Boot without
power signal

1. Make sure you have plugged in the power cord.

2. Make sure the Service DIP switch is Off.

2.

No image output
from the VC-G30

1. Check the power.

2. Check if DIP switch is properly set. Refer to

Chapter 7 DIP Switch Setting for related settings.

3. Make sure the display supports the output
resolution; in general, the resolution is
1080p60/1080i60/720p60.

4. Replace the cables and make sure they are not
faulty.

3.

VC-G30 image is
severely delayed

Please use 1080p or 720p 60/50 Hz signals rather
than 25/30 Hz signals.

4.

Not working after
changes to DIP
Switch setting

After completing DIP Switch setting, unp lug and
reconnect the power cord and turn on the machine to
change the setting.

5.

VC-G30 cannot be
operated by
remote control

1. Please confirm if the Camera Select on the remote
control can be used together with the IR Select on
VC-G30.

2. Please prevent VC-G30 from direct sunshine.

3. Make sure the energy-saving bulb and the IR touch
screen are as far as possible in order to avoid
interference.

4. When several VC-G30s are connected in the same
area, the operation of two remote controls at the
same time may result in signal interference. It is
recommended to use one remote control only.

6.

The device cannot
be controlled with
Codec

1. Please consult the distributor to make sure the

firmware version is the latest one. The step s to
check version is as follows:

1.1 Press [MENU] on the remote control

1.2 Select [Status]

1.3 Go to Page 5 of [System]

1.4 Make sure the firmware version is correct

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2. Make sure the connection is correct (RS-232/422

Input).

3. Make sure System Switch DIP1 and DIP3 are

correct.

7.

The device cannot
be controlled with
RS-232/RS422

1. Make sure the connection is correct (RS-232/422
Input).

2. Make sure System Switch DIP1 and DIP3 are
correct.