Luma Surveillance LUM-500-NVR-16CH, LUM-500-DVR-8CH, LUM-500-NVR-8CH, LUM-500-DVR-16CH, LUM-501-DVR-8CH Technical Reference Manual

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LUM-500/501 Series

Surveillance Recorders

Technical

Reference

(v.171526)

Extra install tips

on page 3!

FAQ on page 24!

Luma Recorders | Main TOC

Table of Contents

Contents

Additional Installation .................................................................... 3

FAQ ................................................................................................ 23

Live View Screen ........................................................................... 59

Remote Control .............................................................................. 76

Web Interface ................................................................................. 88

Local Interface ............................................................................. 149

Installing Network Cameras on an NVR ..................................... 204

Installing with the Local UI Wizard............................................ 210

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LUM-500/501 Series

Surveillance Recorders

Additional

Installation

Luma Recorders | Additional Installation

Additional Installation

While the quick-start guide got you up and running, this section helps you do some of the ﬁnesse work that is not required in all installations.

Contents

Installing Hard Drives ..................................................................... 5

Prepare the Recorder .................................................................. 6

Install the New Hard Drives....................................................... 9

Optional Fast-Install Approach ................................................ 11

Motion Detection Made Easy ........................................................ 12

How does it work? .................................................................... 12

What’s the best approach? ....................................................... 12

How do I set up motion-activated recording? ......................... 12

Setting Up Email Alerts ................................................................ 16

Disclaimer................................................................................. 16

Connecting to Email Servers .................................................... 16

Enabling “Less Secure Apps” on Google ................................. 17

Additional Setup for Two-Step Veriﬁcation ............................ 18

Installing a PTZ Camera with RS-485 .......................................... 21

Connecting to a DVR ................................................................ 21

Connecting to an NVR with a WPS Encoder ........................... 21

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Luma Recorders | Additional Installation

Installing Hard Drives

Your Luma recorder comes with a hard drive already installed, but you can add additional hard drives (and/or replace the existing one) to expand your recording capability.

Since these drives run 24/7, we recommend using hard drives that are rated for surveillance, like Western Digital’s Purple drives, which we sell on our website as a convenience to our valued installers.

Warning! Do not use a powered screwdriver when installing or

removing a hard drive. Doing so may result in damage to the equipment, which is not covered by your warranty.

Warning! Use a grounded anti-static mat and wrist band to ground

yourself before servicing the recorder. Failure to ground yourself may result in damage to the equipment, which is not covered by your warranty.

Recorder Capacity

Model

DVR-4CH 1TB 0 Additional 4TB / bay 4TB

DVR-8CH 1TB 3 Additional 4TB / bay 16TB

DVR-16CH 2TB 3 Additional 4TB / bay 16TB

NVR-4CH 1TB 1 Additional 4TB / bay 8TB

NVR-8CH 1TB 3 Additional 4TB / bay 16TB

NVR-16CH 2TB 3 Additional 4TB / bay 16TB

8-channel and 16-channel recorders also have an eSATA port on the back that can attach an additional hard drive.

HDD

Included

Additional

Bays

Allowed

HDD Size

Maximum

Storage

Important Note

We recommend installing the drives before powering the recorder up for the ﬁrst time. If a hard drive has been initialized in the recorder, you should not change its SATA port. Once a hard drive has been initialized in a given port (this includes the hard drive that comes with the unit), the recorder remembers that hard drive’s location. If the hard drive cabling is swapped this will cause errors, even if you re-initialize the hard drive in its new location.

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Luma Recorders | Additional Installation

Prepare the Recorder

In the local interface, click on the Settings icon , then choose Shutdown > Shutdown. The unit powers down.

Turn the power switch (located on the back of the unit) to the off position. Unplug the power cord from the rear of the unit.

If necessary, disconnect all cabling and remove the recorder from the rack.

Warning! Moving the recorder while it is powered can damage the

hard drive.

Remove the Cover

Remove the two small black screws located along the top of the rear panel of the recorder. (Do not remove the larger silver screws around the fan.)

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Luma Recorders | Additional Installation

Using the thumb notch on the top of the unit, gently slide the cover about an inch to the rear of the unit, then lift it up. Once it is off, set the lid aside in a safe place where it won’t get scratched.

Toward the front of recorder is the mounting bar, a ventilated strip of metal. One hard drive is already installed. Disconnect the SATA and power cables from that hard drive.

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Luma Recorders | Additional Installation

Remove the Mounting Bar

Remove the two black screws that hold the mounting bar in place. They are on the exterior of the unit, one at each side of the recorder.

Remove the mounting bar by lifting the rear side, then pulling the entire bar away from the front of the recorder.

Detach the power cable from the mounting bar by removing the strap that keeps them in place.

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Luma Recorders | Additional Installation

Optional: Remove the Hard Drive

If you are replacing the drive that came with the unit, remove the four silver screws that attach it to the mounting bar.

Install the New Hard Drives

Lay the new hard drives to be installed side by side on a ﬂat surface with the power and SATA ports facing the same direction and the circuit board on top.

Place the mounting bar on top of the drives, orienting it so the new drives face the same direction as the pre-installed drive.

Data & power ports

ç Front of recorder • Rear of recorder è

If you removed the old hard drive, look at the side of the mounting bar. The groove that points down should be at the end with the power and data ports, toward the rear of the recorder.

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Luma Recorders | Additional Installation

Line up the holes in the mounting bar over the drives, then use four of the screws supplied with the recorder to secure each drive in place.

You may wish to use a permanent marker to number each of the drive bays in case you replace a hard drive at a later date.

Reinsert the Mounting Bar

Replace the mounting bar with the drives in the recorder. First insert the front of the mounting bar by angling it downward and sliding over the notches in the support pegs, then set the rear end of the bar down.

Re-install the screws on the outside left and right of the case to lock the mounting bar in place.

Connect the Drives

Using the extra SATA cables provided with the recorder, connect each hard drive to the mother board.

Be sure to connect them in the correct order. Looking at the recorder from the front of the unit, the SATA ports are numbered 1–4 from

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Luma Recorders | Additional Installation

left to right. Looking closely at the board, you can actually read the numbers beside each port after the letters JPS.

Once the SATA cables are connected, attach the power cable to each hard drive. Unlike the SATA cables, the power cable jumpers have no ﬁxed order.

Format the Drives

Remember to format your new hard drive once the recorder has been powered up.

You’re good to go!

Optional Fast-Install Approach

If you are only inserting one additional drive and are working with a larger recorder case, you might be able to install the new hard drive(s) without removing the mounting bar.

Carefully slide the drive into the bay. Hold it steady while inserting the screws that secure it in place.

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Luma Recorders | Additional Installation

Motion Detection Made Easy

How does it work?

Cameras cannot actually see movement; all surveillance video is just a series of still images.

Instead, your camera and/or recorder compares each image it takes with the last one. Even if your camera is set to record snaps once every minute, it’s still doing this comparison all the time.

When the camera detects that a set of pixels shifts color by a signiﬁcant amount, it considers this a motion event. This is why the camera considers it a motion event when a light gets switched on, for example, or a tree’s shadow sways against the wall.

What’s the best approach?

For best results, use as small a motion area as is feasible. If you want to detect whether someone comes through a door, just set the motion area for that door, not for the whole room.

With a smaller area to check, you can get more reliable results within that area, and not be bothered by results from areas that do not matter.

Also, as far as it is possible, ensure that the area you want to detect has uniform lighting.

How do I set up motion-activated recording?

Fire up the web interface, and click on the Settings icon to get into the menu system.

Click on Conﬁgure the Recorder > Camera Settings > Motion Detection as shown here.

} Important: When you make

changes, click Save before switching to another camera, tab, or menu item!

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Luma Recorders | Additional Installation

Set the area

The red border

indicates the whole

screen is selected.

Select a

camera here

Clear All lets

you deﬁne a

smaller area.

Select a camera in the dropdown at the top, and ensure motion detection is enabled with the checkbox.

By default, the system detects motion over the entire camera screen. This is not ideal.

Click Clear All, then Draw Area. Click and drag to deﬁne up to three areas to use; these areas can overlap. You can also click and drag an existing area to move it around the screen.

When you are done drawing, click Stop Drawing.

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Luma Recorders | Additional Installation

To the right is a sample setup (it’s from our QA lab). We put motion detection areas at each

The red borders

show the areas we’re

scanning for motion.

doorway, so we can see whenever someone enters or leaves.

We deliberately left the center of the screen without motion detection, because (a) the TV screen is always “moving,” and (b) if someone is sitting in the chair, we don’t want them endlessly triggering motion events.

Adjust additional settings

Next, click on the Arming Schedule tab. This tab tells the system when the camera is and is not allowed to detect motion.

You set the master schedule under

Conﬁgure the Recorder > Camera Settings > Schedule Settings. See

the manual for more details.

With the master schedule in place, you want motion detection for the individual cameras enabled 24/7. By default, it should be, and you should leave it this way.

If you want to send an email alert, you can also see our bulletin on conﬁguring emails.

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Luma Recorders | Additional Installation

Trigger an Alarm

If you want to set off a local alarm or send an email notiﬁcation when motion is detected, use the Linkage Method tab. See the manual for more details.

Pre- and Post-Record

If you want to add extra footage to the start and end of each motion event, navigate to Conﬁgure the Recorder > Camera Settings > Schedule Settings. Then click the Advanced button.

The pop-up lets you decide how much extra time to add before the start and after the end of each motion event.

After you press OK to exit the pop-up, be sure to click Save to keep your changes.

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Luma Recorders | Additional Installation

Setting Up Email Alerts

To set up email alerts for your Luma recorder, you need to connect to the client’s email provider to allow your equipment to send messages out. This document helps you do that.

Disclaimer

This list is provided as a public service. The information herein is provided “as is” without warranty of any kind in terms of correctness, accuracy, reliability, obsolescence, or otherwise. We do not warrant, guarantee, or make any representations regarding the use, or the results of use, of this information; and we are not responsible for any damages incurred by use of this information.

Connecting to Email Servers

Each email service has different settings. Settings for major service providers are given here:

Service SMTP Server (outgoing) Auth. Port

AT&T smtp.att.yahoo.com SSL 465

BT Internet *** mail.btinternet.com —none— 25

Comcast smtp.comcast.net SSL 465

Gmail (SSL) * smtp.gmail.com SSL 465

Gmail (TLS) * smtp.gmail.com TLS 587

Hotmail smtp.live.com SSL 465

Ofﬁce 365 ** smtp.ofﬁce365.com StartTLS 587

Outlook smtp.live.com TLS 587

Verizon (basic) outgoing.verizon.net SSL 465

Verizon (hosted by Yahoo!) ***

Yahoo! Mail smtp.mail.yahoo.com SSL 465

Yahoo! Mail Plus plus.smtp.mail.yahoo.com SSL 465

See next page for asterisk notes.

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outgoing.yahoo.verizon.net —none— 587

Luma Recorders | Additional Installation

* Gmail Notes

Please ensure that POP3 access is enabled in the account settings.

You also need to enable “less secure apps” (third party apps) in the Gmail settings; see the next below for a step-by-step guide.

Finally, NVRs require additional steps detailed below.

** Ofﬁce 365 Note

If the above settings do not work, log in to the Outlook web app, navigate to Settings > Options > Account > My Account > Settings for POP and IMAP Access, and make adjustments from there.

*** Authentication Note

For security reasons, we do not recommend using a server that does not use authentication.

Enabling “Less Secure Apps” on Google

Go to gmail.com.

In the upper right-hand corner, click on the down arrow next to your email account, then press My Account.

Under Sign-in & security, click on the link labeled Connected apps & sites.

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Luma Recorders | Additional Installation

The web browser opens at a section Connected apps & sites. If you scroll down a little bit, you’ll see a box labeled Allow less secure apps. Move the slider in that box to the right to switch this on.

Additional Setup for Two-Step Veriﬁcation

Certain setups may require you to set up two-step veriﬁcation, while others may wish to do so for the added security. To use two-step veriﬁcation when connecting to Google, perform the following steps.

Log into Gmail. Click the gear icon

at the top right, and

choose Settings from the dropdown menu.

Next, click on the Accounts and Import tab, then on Other Google Account Settings.

This takes you to your account page. Within the Sign-in & Security menu box (at the top left), click on the text Signing in to Google.

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Luma Recorders | Additional Installation

Enabling 2-Step Veriﬁcation

Under the Password & sign-in method section, click on 2-Step Veriﬁcation.

This opens a new page. Click on the Get Started button and log in with your password.

Google asks for your phone number to secure the veriﬁcation process. Once you conﬁrm the code that Google sends you, Google asks whether you want to turn on on 2-step veriﬁcation. Do so.

Next, click the left arrow near the top of the page to return to the Sign-in & Security page.

Setting Up the NVR’s Password

At the Sign-in & Security page, either scroll down or click on the menu item Signing in to Google at left. Within the Password & sign-in method window, a new option is visible: App passwords.

Click on this.

After you sign in, you are taken to the App passwords window:

In the Select app dropdown, choose Other (Custom name).

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Luma Recorders | Additional Installation

The dropdown menu turns into a text box. Enter a descriptive name (“Luma Email Notiﬁcations,” e.g.), as you may end up using several devices.

When you click the Generate button, Google creates a random password for your Luma NVR’s email conﬁguration.

Open a new browser tab and log in to your Luma NVR. Within the NVR, go to Conﬁgure the Recorder > Network Settings > Email.

Enter the gmail address you used for 2-step veriﬁcation and your newly generated password from the above steps. Use smtp.gmail.com for your SMTP server. The SMTP port is 587.

The sender name is whatever you would like (“LumaNVR,” e.g.). The recipient ﬁelds use your client’s name and email address.

Do not check the bottom three checkboxes at this time. Your completed settings should look like the sample shown.

Press the Test button, and if it all works, press Save.

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Luma Recorders | Additional Installation

Installing a PTZ Camera with RS-485

Use these instructions to attach Wirepath Surveillance analog PTZ cameras to your Luma recorder.

Connecting to a DVR

Connect the BNC cable from the PTZ camera to the DVR.

Connect the RS-485 cable from the PTZ camera to the RS-485 connection on the DVR (T+ and T-).

Power on the PTZ camera. You should see video in channel assigned to the camera.

Go to Conﬁgure This Recorder > Camera Settings > PTZ Settings and set parameters accordingly.

To use the PTZ controls, select the DVR channel that the PTZ camera is on and click on the PTZ icon above the timeline bar. If everything has been set up correctly, you will have control over the PTZ camera (see the PTZ camera manual for how to set the DIP switches to change your baud rate or protocol).

Connecting to an NVR with a WPS Encoder

Use these instructions for 1- and 4-channel encoders.

Connect the encoder to same network that the NVR is on. Do not connect it to the POE switch on the NVR.

Discover the encoder with the Wirepath IP Installer and give it a static IP address.

Go to Conﬁgure the Recorder > Camera Management > IP Camera. Click the Quick Add button, then select the IP address of the encoder in the same way that you would an IP camera. Press OK.

Select the encoder in the device list, then click the Modify button. Ensure that the protocol is set to Wirepath, the transfer protocol is auto, and the adding method is manual. Check your port settings, camera name (you can create any name), user name, and password. Ensure that the baud setting matches the camera and the NVR (the baud on the camera can be changed using the camera’s DIP switches; see the camera’s manual for complete details).

If you have multiple cameras using a single 4-channel encoder, please see the additional instructions below at this time.

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Luma Recorders | Additional Installation

Go to the live view for the encoder’s channel. You should see a blue screen; this shows that the encoder is properly connected.

Connect the BNC cable from the PTZ camera to the encoder.

Connect the RS-485 cable from the PTZ camera to the RS-485 connection on the encoder (not the NVR).

Power on the PTZ camera. You should see video in channel assigned to the encoder.

Go to Conﬁgure This Recorder > Camera Settings > PTZ Settings and set parameters accordingly.

To use the PTZ controls, select the NVR channel that the PTZ camera is on and click on the PTZ icon above the timeline bar. If everything has been set up correctly, you will have control over the PTZ camera.

Multiple Cameras on a 4-Channel Encoder

If you want to attach several cameras through a 4-channel encoder, ensure that you populate the encoder’s IP address to each NVR channel, and in the modify options, select each camera number to match the encoder’s camera output number.

Example:

Encoder camera 1 = camera 1 in the IP camera device list Encoder camera 2 = camera 2 in the IP camera device list Encoder camera 3 = camera 3 in the IP camera device list Encoder camera 4 = camera 4 in the IP camera device list

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LUM-500/501 Series

Surveillance Recorders

FAQ

Luma Recorders | FAQ

FAQ

No one really wants to read a manual. We know that. So, to make your life easier, we’ve gathered together some of the most common questions we receive at tech support and present them here. If you don’t ﬁnd what you need, then check the technical reference section or give us a call.

Contents

Specialized Setup ....................................25

Alarms and Alerts ...................................28

Audio .............................................31

Cameras ...........................................34

Cameras (PTZ) .....................................37

Compatibility .......................................38

Firmware ..........................................39

Hard Drives ........................................41

Installation .........................................44

Networking & Port Forwarding .......................45

OvrC ..............................................48

Playback ...........................................49

POE ...............................................51

Remote Viewing ....................................52

User Accounts ......................................54

Wiring, Connections, & Loop-Outs ....................57

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Luma Recorders | FAQ

Specialized Setup

How do I enable UPnP?

We recommend that you do not use UPnP. It has not been implemented well by many router manufacturers who claim to support it. Further, enabling UPnP may cause connectivity issues with port forwarding.

If you wish to use it nonetheless,

} in the web interface, go to Conﬁgure the Recorder > Network

Settings > NAT. Click on Enable UPnP.

} In the local interface, go to Settings > Conﬁguration >

Network > NAT. Click the Enable UPnP checkbox.

Should I use UPnP to do port forwarding?

We strongly recommend against it.

Some routers do not handle UPnP well, so you’ll get more stable results if you forward your ports manually.

Which routers are supported by UPnP?

You’ll need to consult the manual provided by your router manufacturer to see if it supports UPnP.

How much power does the recorder need?

The exact amount of power that your recorder consumes depends on a number of factors:

} Which model it is } How many hard drives it has installed } How heavily it is used } For an NVR, how many PoE cameras it has attached.

Estimated power consumption is as follows:

Device 4-ch 8-ch 16-ch Notes

DVR 10W 30W 35W Does not include extra HDDs NVR 67W 145W 200W Includes PoE, but not HDDs

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Luma Recorders | FAQ

Am I required to set a time server?

You don’t need to, no. You can use your network time or your recorder’s internal clock. However, these can drift over time, so we recommend using the NTP server for best accuracy. This is the default system setting.

Can I change the recorder to 24-hour time format?

No, but you can adjust the on-screen displays of your analog cameras.

On the web interface, set the OSD under Conﬁgure the Recorder > Camera Settings > Display Settings,

On the local interface you set a camera’s OSD under Settings> Camera Management > OSD.

How do I set up a surveillance schedule?

From the web interface, click on Conﬁgure the Recorder > Camera Settings > Schedule Settings.

Click the Edit button (at the top right of the schedule grid). This presents the scheduling window.

At the top left, you can use the radio buttons to have one activity all day (using the drop-down to the right), or to customize a schedule. When creating a customized schedule, note the start and stop times for each type of activity. Be careful not to leave any dead zones where the system is doing nothing.

Once you have the day’s schedule set up, use the controls at the bottom to copy it to other weekdays, or use the tabs to create custom schedules for them, as well. For more, see “Arming Schedule Tool” on page 95.

The local interface works like the web interface, above. Go to Settings > Record > Schedule. For more information, see “Arming Schedule Tool” on page 95.

How do I set up a holiday schedule?

If you have no holidays saved yet, you’ll need to create some ﬁrst.

} From the web interface, click on Conﬁgure the Recorder >

Camera Settings > Holiday Settings.

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Luma Recorders | FAQ

} From the local interface, go to Settings > Recorder > Holiday.

For each holiday, click on the edit icon to the right, then choose the appropriate dates or schedules. For ﬁxed dates, choose By Month and then enter the month and day (e.g., Christmas on December

25). For holidays that move by a schedule, choose By Week and enter the appropriate data (e.g., Thanksgiving in the US is the fourth Thursday of November), Check the checkbox to enable that holiday, and press OK.

Now that you have holidays active in the system, each of the schedulers has a new tab for holiday schedules.

How do I set up motion-activated recording?

First, set up your basic schedule settings (two questions above) to allow for motion-activated recordings during the times you want.

Web interface

Click on Conﬁgure the Recorder > Camera Settings > Motion Detection.

By default, the system detects motion over the entire camera screen. You can set the system to apply motion detection to only a part of the screen, if desired. If you want to use only a portion, click Clear All, then Draw Area. You can several areas to use; these areas can overlap.

Next, click on the Arming Schedule tab and ensure that motion detection is enabled 24/7.

If you want to add alarm notiﬁcations, use the Linkage Method tab.

For more information, see “Motion Detection” on page 125.

Local Interface

Click on Settings > Camera > Motion.

By default, the system detects motion over the entire camera screen. If you want to use only a portion, click Clear, then you can draw an area by clicking and dragging within the camera view. If you click in an empty area, you add the area to motion detection (shown by a grid of boxes). If you click in a detection area, you remove the area from motion detection.

For more information, see “Motion” on page 171.

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Luma Recorders | FAQ

Alarms and Alerts

Your Luma Surveillance recorder and cameras can be extensively customized for alarm and alert actions.

How do I set up alarm inputs and outputs?

For full details,

} for the web interface, see “Alarm Input” on page 105, and

“Alarm Output” on page 106.

} for the local interface, see “Alarm” on page 156.

System Monitoring and Response

In the web interface, see Conﬁgure the Recorder > Alarm Settings.

In the local interface, go to Settings > Conﬁguration > Alarm.

There, for each alarm input, you can name it, choose whether it is normally open (NO) or normally closed (NC), and choose which action(s) the recorder takes when the alarm is triggered.

Likewise, for each alarm output, you can set its delay, name it, etc.

Input Wiring

On the 4-channel NVR and 8-channel recorders, the back of the unit has a set of alarm input connections (labeled with numbers) and ground connections (labeled G). Each alarm needs to be wired to a numbered connection and a ground. To insert a wire, press the orange lock above the connection, insert the wire as far as you can, and release the orange lock to secure the wire.

For the 16-channel recorders, there are no separate ground connections; there is a single large grounding post to the right of the alarm connections. Wrap all grounding wires around this post.

The KB (keyboard) slots are no longer supported by Luma; use the mouse for the local interface.

Output Wiring

On all units except the 4-channel DVR, the back of the unit has a set of numbered alarm output connections. To insert a wire, press the orange lock above the connection, insert the wire as far as you can, and release the orange lock to secure the wire.

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Luma Recorders | FAQ

How do I set up email alerts?

For full details on how to set up email alerts:

} On the web interface, see “Email” on page 115. } On the local interface, see “Email Tab” on page 183.

Web Interface

Click on Conﬁgure the Recorder > Network Settings > Email.

Depending on your email service provider, you may need to adjust your security and permission settings to allow for email alerts.

Enter the data for the email(s) to which you want alerts sent. You can have up to three recipients.

Once you have tested the email, you need to choose which events trigger an email alert. These can include:

} Alarms (from other security devices): Click on Conﬁgure the

Recorder > Alarm Settings > Alarm Input.

} Exceptions (non-surveillance issues): Click on Conﬁgure the

Recorder > Exception.

} Motion Detection: Click on Conﬁgure the Recorder > Camera

Settings > Motion Detection.

} Video Loss: Click on Conﬁgure the Recorder > Camera

Settings > Video Loss.

} Video Tampering: Click on Conﬁgure the Recorder > Camera

Settings > Video Tampering.

Local Interface

Click on Settings > Conﬁguration > Network > Email.

Depending on your email service provider, you may need to adjust your security and permission settings to allow for email alerts.

Enter the data for the email(s) to which you want alerts sent. You can have up to three distinct recipients.

Once you have tested the email, you need to choose which events trigger an email alert. These can include:

} Alarms (from other security devices): Click on Settings >

Conﬁguration > Alarm > Alarm Input tab >

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Luma Recorders | FAQ

Settings Starburst > Linkage Action tab.

} Exceptions (non-surveillance issues): Click on Settings >

Conﬁguration > Exceptions.

} Motion Detection: Settings > Camera Management > Motion

> Settings Starburst > Linkage Action tab.

} Video Loss: Click Settings > Camera Management > Video

Loss > Settings Starburst > Linkage Action tab.

} Video Tampering: Click on Settings > Camera Management >

Video Tampering > Settings Starburst > Linkage Action tab.

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Luma Recorders | FAQ

Audio

How do I enable audio on a Luma NVR?

With IP cameras that have a microphone built in or directly attached, the audio and video signals are sent together. Using the NVR’s local UI, web UI or mobile application UI, simply click on the speaker icon to listen to the audio signal coming from the camera.

If you cannot hear it, check your volume control as well as the microphone connection. If you still can’t hear it, either your microphone or your speakers may be malfunctioning; call technical support.

How do I enable audio on a Luma DVR?

The procedure depends on which model you have.

4-channel DVR

If you have a 4-channel DVR, and none of the installed cameras has a microphone built in or directly connected, you can attach an external microphone to the DVR’s AUDIO IN port. This microphone can be heard on channel 1 only, so be sure the associated camera is also on channel 1.

8- and 16-channel DVR

If you have an 8- or 16-channel DVR, and none of the installed cameras has a microphone built in or directly connected, you can attach an external microphone to each of the DVR’s four AUDIO IN ports. These four ports correspond directly and speciﬁcally to channels 1 through 4 of the DVR. Thus, the microphone attached to the second AUDIO IN port can be heard on channel 2. Be sure each microphone’s associated camera is on the same channel.

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Luma Recorders | FAQ

How do I use two-way audio on the NVR?

Two-way audio is supported on the Luma mobile app and the web UI. You can listen to a camera’s audio if it has a microphone installed and conﬁgured correctly. Likewise, you can broadcast audio from your mobile device back to the camera if it has a speaker installed and conﬁgured. See your camera’s manual for details on attaching and conﬁguring a microphone and speaker.

Click on the speaker phone icon on the app to listen to audio captured by the microphone. Click on the microphone icon to talk using the camera’s speaker.

For example, you could install an IP camera with microphone at your entryway so you can see and hear people coming in. If you install a loudspeaker there and connect it to the VGA AUDIO port on the rear panel of the recorder, you could ask the visitor whom they need to see, and hear their answer through the microphone.

Note that the VGA AUDIO port is not tied to any channel. If you wish to have two-way audio, the loudspeaker connected to the VGA AUDIO port must be at the location where you want to talk. You can listen from any microphone, but can only talk through the connected loudspeaker.

How do I use two-way audio on the DVR?

Two-way audio is supported on the Luma mobile app and the web UI. You can listen to audio from a camera (channel 1 only on the 4-channel DVR), if it has a microphone installed and conﬁgured correctly. Likewise, you can broadcast audio from your mobile device back to the camera if it has a speaker installed and conﬁgured. See your camera’s manual for details on attaching and conﬁguring a microphone and speaker.

Click on the speaker phone icon on the app to listen to audio captured by the microphone. Click on the microphone icon to talk using the camera’s speaker.

For example, you could install an analog camera with microphone at your entryway so you can see and hear people coming in. If the camera is on channel 1, the microphone will need to be connected to AUDIO IN port 1, etc.; only the ﬁrst four channels can have microphones.

If you install a loudspeaker there and connect it to the AUDIO OUT of the 4-channel DVR or the VGA AUDIO port on the 8- or

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Luma Recorders | FAQ

16-channel DVR, you could ask the visitor whom they need to see, and hear their answer through the microphone.

Note that the AUDIO OUT and VGA AUDIO ports are not tied to any channel. If you wish to have a 2-way conversation, the speaker needs to be at the proper location. You can listen from any microphone, but can only speak through the connected loudspeaker.

What is the LINE IN port used for?

This port is only useful on the Luma mobile app. If you connect a speaker to the LINE IN port, your voice can be broadcast from your mobile device to the speaker. This allows two-way communication between your mobile app and the person sitting at the recorder.

I can’t hear DVR audio through the web interface.

First, check that Audio On is enabled (it shows bright blue). The icon is above the the left side of the timeline.

Make sure the camera is audio capable. Most analog cameras do not have attached microphones.

On the 8- and 16-channel DVRs, attach microphones to the Audio In ports on the rear panel. These four audio ports correspond directly with channels 1–4. Ensure that the camera and its microphone are assigned to the same channel.

On the 4-channel DVR, there is only one audio input; it corresponds to channel 1. Ensure that the proper camera is also attached to channel 1.

Why can’t I hear audio or move my mouse?

If you selected CVBS video as your display output on your DVR the local interface is displayed using VIDEO OUT. Your mouse will only be seen on the VIDEO OUT display. Audio can be heard from AUDIO OUT.

Even if you connect to a display using an HDMI or VGA cable, these only show the cameras, and give you no way to change grid view or control the video with your mouse.

You can use this feature when you want a single person to control the recorder using the CVBS video while others can only see the images projected via VGA or HDMI.

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Luma Recorders | FAQ

Cameras

See also “Wiring, Connections, & Loop-Outs” on page 57, and “Cameras (PTZ)” on page 37.

Why can’t my Luma NVR ﬁnd my Luma/WPS camera?

Check to see if you have the proper protocol set. For the new Luma HD cameras, use the HIK-C (Coaxitron) protocol. For traditional analog cameras like our Wiprepath Surveillance™ line, use the Pelco-D protocol.

To set the protocol from the DVR’s local interface, go to Settings > Camera > PTZ, then click the PTZ Settings button. From the web interface, go to Conﬁgure the Recorder > Camera Settings > PTZ Settings.

Can motion detection check just one speciﬁc area?

With the web interface, go to Conﬁgure the Recorder > Camera Settings > Motion Detection. Click Clear All. You can draw up to

three square areas to create a custom shape for motion detection on each camera. If you need further details, see “Motion Detection” on page 125.

With the local interface, click on Settings > Camera > Motion. Click Clear, then you can draw an area by clicking and dragging within the camera view. If you click in an empty area, you add the area to motion detection (shown by a grid of boxes). If you click in a detection area, you remove the area from motion detection. For more information, see “Motion” on page 171.

How do I improve image quality on my computer?

In the web interface, go to Conﬁgure This Computer and set the stream type to main stream.

My camera has the error, “IP stream not supported.”

Be sure to do each of the following:

} Match the bitrate on the camera to a valid bitrate on the NVR

(Conﬁgure the Recorder > Camera Settings > Video Settings)

} Check that the camera is using the correct format (NTSC or

PAL). You can check (or change) your recorder’s format setting

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Luma Recorders | FAQ

in the local interface, under Settings > Conﬁguration > General.

} Check that the camera is using ONVIF proﬁle S. This can be

found in your camera’s documentation.

Can I make an analog camera work with an NVR?

Yes, you can. You’ll need to buy an encoder like the WPS-300-ENC-

1IP. This converts the analog signal to a digital one that your NVR

can recognize.

Can I make a digital camera work with a DVR?

Sorry, but no.

Can I get rid of the “No Video” message?

Yes, you can, using the local interface. Click on the Settings icon and go to Conﬁguration > Live View.

To the right is a diagram that represents the grid mode from the live page. You can change the grid mode that you are customizing by using the buttons below the display to the left.

Within each square of the grid, on the left, is the camera number. To the right of the channel number is a yellow-and-white deletion box. To remove an absentee camera from a given grid box, click the deletion box. The camera number assigned to that box changes to an X. Since the recorder no longer expects a signal for that channel, it will no longer display a warning.

See “View Tab” on page 188 for additional details.

Can I rearrange the cameras in grid view?

You can rearrange your cameras using the local interface (only).

Go to Settings > Conﬁguration > Live View > View. There you can assign and unassign cameras and channels to get the views the way you want. For example, if you have six cameras, you can have cameras 1, 3, and 6 show up on the ﬁrst 2x2 grid view, and cameras 2, 4, and 5 show up on the second page.

For full details, see “View Tab” on page 188.

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Luma Recorders | FAQ

Why can’t I add a preconﬁgured IP camera?

To add a pre-conﬁgured camera to your NVR:

1. Set the camera to an appropriate IP address (use DHCP).

2. Make sure your user name and password are correct.

3. Make sure the HTTP port is properly forwarded.

4. Manually add the camera to the NVR.

I don’t remember my camera’s password.

In this case, you must give the camera a hard reset. To reset your Wirepath camera (and those from most other manufacturers), open the camera, cycle the power, and hold the reset button for 30 seconds. Test camera by logging into it with your PC.

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Luma Recorders | FAQ

Cameras (PTZ)

How do I get PTZ control to work on my camera?

On all recorders, you have full PTZ control on all compatible camera connections. From the live page, click the PTZ icon up the PTZ control panel, from which you can control your camera. See “Camera Controls” on page 70.

On all NVRs and the 8- and 16-channel DVRs, your RS-485 connections allow you to gather data or send commands from the recorder for additional PTZ or OSD options.

On the 4-channel recorders, the reduced RS-485 slots do not allow for two-way communication. They have only the Data (D+ and D-) capability used to control PTZ cameras.

Does your Control4 driver allow PTZ functionality?

Yes, it does. We also support PTZ control through our web interface, our mobile apps, and the local control interface.

How can an analog PTZ camera work on my NVR?

. This opens

First, you must use an encoder. True PTZ cameras can be controlled through the encoder, as long as they use the Pelco D protocol. Set the camera to a unique PTZ ID, set the same ID in the NVR for that channel, and set the baud to the same frequency in all devices using the RS-485 connection, including the NVR.

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Luma Recorders | FAQ

Compatibility

Is this recorder compatible with Wirepath cameras?

Yes, they are fully compatible.

Is this recorder compatible with third-party cameras?

Yes it is, so long as those cameras use ONVIF proﬁle S.

Do you have drivers for control systems?

We have drivers for both Control4 and Crestron. We will be adding others as time and demand permits.

Does the DVR support HD over analog?

Yes, we support HD-TVI. We recommend using the new Luma Surveillance analog cameras for best results.

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Luma Recorders | FAQ

Firmware

For seamless ﬁrmware maintenance, log all devices with OvrC. For more information, see “OvrC” on page 48.

How do I know if I have the latest ﬁrmware?

If you have registered the recorder with OvrC, you will receive notiﬁcations whenever a new ﬁrmware version is released. You can then schedule the upgrade at your convenience, without having to go to the device.

If not, go to your product’s page at SnapAV.com. Under the support tab, scroll down to the heading Software Updates. Check the update version number and compare it to the version shown under

} (web interface) Conﬁgure the Recorder > Device Parameters

> Device Information, or

} (local interface) Settings > Maintenance > System Info.

Can I automate ﬁrmware updates?

We don’t push upgrades on our users, but with OvrC you can update ﬁrmware without having to go to the site. For more information, see “OvrC” on page 48.

Can I update ﬁrmware when I’m not at the recorder?

Yes, you can, by either of two methods.

OvrC alerts you to updates as they become available, and allows you to upgrade ﬁrmware remotely. See the FAQ on OvrC for more information.

You can also do it by using remote access as described in the section Web Upgrade, below.

How do I update the ﬁrmware?

OvrC

The system will inform you when upgrades are available, and you can decide when to do the upgrade. We suggest you do the upgrade

after backing up your current conﬁguration ﬁle, just in case. See

your OvrC documentation.

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Luma Recorders | FAQ

Web Upgrade

Download the new ﬁrmware from the product page at SnapAV.com. Make a note of where you save it.

Click on Conﬁgure the Recorder > Maintenance.

At the bottom, under the Remote Upgrade header, click Browse and navigate to the new ﬁrmware ﬁle. Select that ﬁle by clicking Open, then click Upgrade. The process takes several minutes; the recorder reboots when ﬁnished.

Local Upgrade

Download the new ﬁrmware from the product page at SnapAV.com.

Once you’ve downloaded the new ﬁrmware ﬁle, copy it to a USB drive. Insert that drive into a USB port on your recorder, and you’re ready to update your ﬁrmware.

From the live page, click on Settings > Maintenance > Upgrade > Local Upgrade.

If the ﬂash drive does not show up, click Refresh, or unplug and reinsert the ﬂash drive.

Select the new ﬁrmware and press Upgrade. The process takes several minutes; the recorder reboots when ﬁnished.

My recorder says, “Upgrade failed.”

When you download the upgrade ﬁle manually, it comes as a zipped ﬁle. Extract the ﬁle before using it to upgrade.

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Luma Recorders | FAQ

Hard Drives

What is the total recording time of my hard drive?

How much recording time a hard drive can hold is determined by its size, the number of cameras, the resolution and frame rate being used, etc. We offer an estimator tool on our website to help you calculate the maximum recording time of your recorder. You can also download this estimator as a worksheet for Microsoft Excel.

Visit this link and click on the DVR/NVR Storage tab to calculate your recording time, as well as view our other surveillance tools. Your recorder comes with the following hard drive size:

} 4- and 8-channel 1 TB } 16-channel: 2 TB

Can I expand the capacity of my recorder?

You can always replace your recorder’s hard drive with a model with greater capacity.

In addition, most Luma Surveillance recorders have space for additional hard drives, as shown below.

} LUM-500-DVR-4CH no extra bays (1 total) } LUM-500-NVR-4CH 1 extra bay (2 total) } LUM-500/501 (all others) 3 extra bays (4 total)

8-channel and 16-channel recorders also have an eSATA port on the back that can attach an additional hard drive.

Do you provide hardware for extra hard drives?

Your recorder comes with enough screws to install one extra hard drive, plus a cable that connects to all extra hard drives you install internally. You should receive screws with any additional drives you install; if not, get #6/32.

What sort of expansion hard drive do you recommend?

We recommend Western Digital Purple drives. Otherwise, use a drive that is surveillance rated.

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Luma Recorders | FAQ

How do I install an extra hard drive?

We recommend that you install all extra hard drives before powering the unit for the ﬁrst time.

Do not use a powered screwdriver when installing a hard drive.

Power off your recorder, remove it from the rack, and remove the outer casing.

If you are replacing a hard drive, disconnect its power cable and SATA cable, unscrew it and remove it.

Place all new hard drives into their slots and screw them in securely. Connect the power cable and SATA cable.

Important Note

If a hard drive has been initialized in the recorder, you should not move it to another bay. Once a hard drive has been initialized in a given bay (this includes the hard drive that comes with the unit), the recorder remembers that hard drive’s location. If the hard drive is moved to another bay, this will cause errors, even if you re-initialize the hard drive in its new bay.

What does the hard drive percentage show?

The hard drive percentage shows how much of the drive has been ﬁlled with data since the last time it started overwriting old footage. Once a recorder begins overwriting, it does not erase all of the old data; data remains until it has been overwritten. You may view your device on OvrC to see that date and time of the oldest recording available on the hard drive.

How do I clear space on my hard drive?

If you want to ensure you always have space on your hard drive, you can enable overwriting. When overwriting is enabled, the recorder erases the oldest ﬁles whenever it needs additional space. The advantage is the hard disk never rejects a recording due to space restrictions; the disadvantage is that old ﬁles eventually get erased, and you must archive them manually.

Can I format a hard drive through the web interface?

Yes, you can. Go to Conﬁgure the Recorder > HDD Management > Basic Settings.

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Luma Recorders | FAQ

Click the checkboxes at the left side of the table to select the hard drives you wish to format, then press the Format button. Be warned:

you cannot undo this action!

How do I set up redundant recordings (RAID)?

On the web interface, go to Conﬁgure the Recorder > HDD Management > Basic Settings.

From there, use the dropdown menu to select a hard drive, then change the property of that hard drive to Redundancy.

On the local interface, go to Settings > HDD > Advanced, set the drive to group mode, and go from there.

Do Luma recorders work with NAS?

Yes, they do. Using the web interface, go to Conﬁgure the Recorder > HDD Management > NetHDD.

At the bottom, check that NAS is selected, enter the server address for your NAS, then click Search. If the recorder ﬁnds that type of drive at that address, it presents its IP and ﬁle path. You can then copy and paste the IP and ﬁle path into the list above, then click Save to connect the drive.

How can I test the stability of my hard drive?

You must use the local interface for this.

To test the current state of your hard drive, go to Settings> Maintenance > HDD Detect > Bad Sector Detection. Choose the hard drive you want to test, and the level of testing you want performed. Click Detect to begin the test. Note that a full detection test can take several hours to perform.

To test the predicted stability of your hard drive, go to Settings> Maintenance > HDD Detect > S.M.A.R.T. Settings. Choose a type of test under Self-test Type, then click the starburst just below it.

} A short test takes a few minutes. } An expanded test takes multiple hours and is much more in-

depth.

} A conveyance test checks for physical damage incurred

during transport, and takes only a few minutes.

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Luma Recorders | FAQ

Installation

Can I set up a camera without being at the recorder?

Yes, with the Wirepath Surveillance CCTV tester (http://www. SnapAV.com/p-1075-wps-cctv-tester.aspx) you can connect to a camera at the actual installation location for setup and calibration. The tester plugs into a port in the camera housing and displays the camera’s ﬁeld of vision on a small screen for your convenience.

Can I set up a recorder without a monitor or PC?

Yes, with the WPS-CCTV-TESTER you can connect directly to a recorder for initial setup using the local interface. However, we recommend that you use the web interface for easier installation.

Can I shut my recorder down by cutting the power?

You can do so, but you should not do this regularly. Follow the proper shutdown procedure to ensure product life.

For security reasons, you can only shut down the recorder through the local interface. From the live page, go to Settings > Shutdown, then click Shutdown.

If you are working remotely, you can reboot the recorder by going to Conﬁgure the Recorder > Maintenance, and clicking Reboot at the top of the page.

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Luma Recorders | FAQ

Networking & Port Forwarding

Which ports do I need to forward?

For each port type (HTTP, RTSP, and server), you need a different port number for each recorder on your network.

What is the difference between the port types?

HTTP (default 80): This handles your Internet access, both incoming and outgoing. Once forwarded, add a colon and the new port number to your URL to access the system.

HTTPS (default 443): This is a more secure system for Internet access. You’ll need to generate a security certiﬁcate to use this protocol. Once forwarded, add a colon and the new port number to your URL to access the system.

RTSP (default 554): This is needed to view live feeds from the DVR. It is also used if you wish to pull RTSP streams from IP cameras directly plugged into the NVR.

Server (default 8000): The server port enables the use of the Luma mobile app. If you wish to access your recorder remotely through your mobile device, you must forward this port on your router.

If I change the default port, how do I ﬁnd my recorder?

When entering the URL of your recorder, add a colon and the port number (e.g., MyHome.LumaDNS.com:8212 ).

If you cannot remember the port, use the Luma Utility to ﬁnd the recorder again.

The forwarded ports on my router show as closed.

Verify that your ISP has not installed a modem/router combo between your router and the ISP connection. If so, the combo may need to have its ports forwarded as well. Some modems issued by providers have built-in router features that can be disabled (called bridging), which is the easiest solution.

This document cannot lead you through bridging. Check with the ISP or modem manufacturer for more information.

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Luma Recorders | FAQ

Why can’t I access the recorder remotely?

Typically, you must forward two or three ports (HTTP, Server, and RTSP are required for the DVR) on your router to allow remote access to the recorder via Internet Explorer or a cellular phone app.

Why does my recorder’s IP address keep changing?

Your recorder is most likely set to DHCP. After obtaining the initial IP address of the recorder, the IP address should be changed to static, or the DHCP address should be reserved in the router, if the feature is available.

How do I set up multiple recorders on a network?

First, you need to forward different ports on the router for each recorder being installed, otherwise you will only be able to access one recorder. Make sure the ports are changed in the recorders and forwarded correctly in the router.

If you have DDNS set up, you only need it on one device. Other devices use the same DDNS address with different port numbers.

The DNS address doesn’t populate after upload.

Verify the DNS is the same as the gateway, or try “8.8.8.8” or “8.8.4.4”.

What are SNMP settings?

These stand for Simple Network Management Protocol, and are used to handle your network devices like printers, hubs, etc. In most cases, you do not need these to set your surveillance system. See your network administrator.

Should I use HTTP or HTTPS?

HTTP, or HyperText Transfer Protocol, is the set of rules computers follow to send and receive data over the Internet. HTTP is not secure, meaning that other people or computers can see messages sent using this protocol. Usually this is ﬁne, since most information is very routine, like requesting to load a website. If you are sending private information like credit card numbers or passwords, HTTP is not a safe way to send or receive it. To make HTTP more secure for your recorders, a user name and password is required to gain access.

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Luma Recorders | FAQ

HTTPS, known as Secure HyperText Transfer Protocol, is used for passing conﬁdential data over the Internet. It is similar to standard HTTP. However, HTTPS connections use an extra validation process and then open a private “tunnel” using encryption so that only the sending and receiving computer can read the data. HTTPS is typically a little slower than HTTP, but the payoff is security.

For most people, using HTTP with a strong password is security enough. If you decide to use HTTPS, note that most Internet browsers do not like using HTTPS with a self-signed security certiﬁcate; you will get many obnoxious warnings.

How do I create a certiﬁcate for HTTPS?

See “HTTPS” on page 119.

Why does the NVR list unused IP camera ports as

192.168.254.###?

All camera ports have a preassigned IP address. The DHCP server changes this port when a camera is connected; unused prots remain at their default address.

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Luma Recorders | FAQ

OvrC

OvrC (pronounced “oversee”) is SnapAV’s new program to make your life easier. It allows you remote access and control of OvrCenabled hardware.

What does OvrC do?

OvrC connects to your customers’ devices through our secure data center. This allows you to investigate and troubleshoot problems without rolling a truck—even from ten feet up a ladder!

You can reboot devices or cycle networks with the touch of a button, receive instant notiﬁcations as soon as a device needs service, and manage your customers’ accounts. With OvrC, you can measure your service calls in minutes, not miles.

Does OvrC run on my device?

Almost certainly. With platforms for all major computers and tablets, OvrC provides the ﬂexibility you need to get the job done right— from anywhere. Visit www.OvrC.com for compatibility details.

Does OvrC help installation?

Conﬁguring devices is a snap. Simply plug the device in, claim it on your account, and get started. OvrC automatically updates the ﬁrmware, check device visibility, shows you the IP address, MAC address, etc.

What about ﬁrmware updates?

If you have claimed the device on your OvrC account, the system pushes ﬁrmware updates to your account. You can then schedule when each client updates, and launch those updates at the push of a button. There’s no need to roll a truck!

How do I sign up?

Visit www.OvrC.com and sign up online.

My device cannot talk to OvrC.

Conﬁrm that you have your DNS server set up correctly. You need a DNS to be able to communicate with units outside your network.

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Luma Recorders | FAQ

Playback

How do I play a recording?

This is done at the live view screen.

By default, the timeline shows today’s events. If you want to play an event from another day, click Yesterday or Calendar at the lower right-hand corner. If you clicked Calendar, you can use the arrow buttons by the month and year to navigate to the date you wish to see.

Once you’re on the proper date, inspect the timeline. Green bars indicate events that were captured using motion sensors, and blue bars indicate times when the camera was recording by schedule. Click on the timeline at the time you want to start viewing the recording, and the ﬁle automatically plays, starting either at that time or (if there is nothing recorded at that time) at the ﬁrst recording after the time you clicked. The recorder continues to play video ﬁles for that camera, skipping over empty times until it runs out of recorded material (or you return to the live view).

For more details on controls and playback, see “Playback Controls” on page 74.

How do I archive video?

The easiest way is to access your hard drive over your local network and archive the footage that way.

You can also export individual recordings as shown below.

How do I export a recording?

Use either the clip tool (see “Clip ” on page 75) or the export tool (see “Export

” on page 65).

Where are videos and snapshots saved to?

For videos and snaphots from a remote PC, you specify and view the save locations with the web interface under the Conﬁgure This Computer page.

When saving from the local interface, the ﬁles are saved to the USB drive that you insert into the recorder.

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Luma Recorders | FAQ

How do I search recorded footage?

From the live screen, slide the mouse pointer to the bottom of the screen and select the magnifying glass icon from the “pop-up” toolbar. From there you can choose which type of search you’d like to perform.

Can I export my log ﬁles?

On the web interface, go to the Log page (from the Live View, click on Settings, then click on the Log tab). Set your search parameters, then click Search.

The search results appear in the main window. Press Save Log to save the results as a text ﬁle using your system’s standard ﬁle-save dialog.

My log only shows 2000 entries; how do I see more?

Note the time stamp for the 2000th entry, then perform a new search using that time stamp as the new start time.

Why do multiple motion events look like a single block?

If there is only a short time between the end of one recording and the start of another, the timeline graphic may not have enough resolution to show the gap, even in playback mode. If you are watching an event on the timeline and click the ‘next event’ button, you will see that the events are indeed separated.

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Luma Recorders | FAQ

POE

What is PoE?

PoE stands for Power over Ethernet. It is a system that uses Ethernet cables to pass electrical power alongside data. This allows a single cable to provide both connectivity and power to your IP cameras. Unlike USB, PoE can operate over long cable lengths.

Which cameras use PoE?

All Luma Surveillance and Wirepath Surveillance IP cameras can use PoE.

Which recorders have PoE?

Luma Surveillance NVRs provide PoE over all ports, using IEEE standard 802.3af.

Luma Surveillance DVRs to not provide PoE.

How much power can PoE provide?

PoE can go a maximum of 328’ (100m). It provides a maximum of

15.4W, but realistically this output bleeds out over distance.

Can I attach a switch to a PoE port?

No, you can only have one IP camera attached per port.

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Luma Recorders | FAQ

Remote Viewing

Why can’t I see my camera with IE 11?

Changes in Internet Explorer 11 have caused a minor compatibility issue for streaming media from Luma recorders. For IE11 streaming to work with DVRs on older ﬁrmware versions, add the address of the device to the IE11 Compatibility View List. Open Internet Explorer, and click the “Tools” icon. Then click Compatibility View Settings. Add the IP address or DDNS address to this list. Now the page can be refreshed and camera views will load normally.

I get an “Access Denied / Not Found” error with IE.

Right-click on Internet Explorer and select “Run as administrator”. Add the address of the recorder to the “Trusted Sites” list.

Why can’t I access a DVR from within the network?

Connect a monitor directly to the DVR to set a valid IP address for local access. If you still have trouble, use the Luma Utility to determine the IP address of your Luma device.

Can I view multiple recorders using my mobile app?

The iPhone, iPad and Android apps allow you to view cameras connected to multiple DVRs simultaneously. You can set up multiple DVRs and NVRs in the device list and mix and match up to 16 camera views.

Which browsers are compatible with this recorder?

Internet Explorer (see below), and Safari can view your Luma Surveillance system remotely.

Internet Explorer 8, 32-bit and newer versions work when run on any version of Windows XP, Vista, or 7. When using Windows 8, the desktop version of Internet Explorer 10 must be used; the Metro version does not run plug-ins so it cannot be used.

Why won’t Chrome work with my recorder?

Chrome is no longer a supported browser, because they no longer support plugins.

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Luma Recorders | FAQ

Can I access my Luma surveillance device using a phone running Windows Phone OS?

We do not currently support Windows Phone OS.

I am having problems accessing cameras via my app.

If your device is not on the same network as your recorder, verify that the DDNS address (e.g., WirepathDNS.com) is entered into the address bar.

If your device is on the same network as your recorder, verify that the local IP address is entered in the address bar.

If those don’t work, check that ports are forwarded correctly on your router using a port checking website. You can ﬁnd your port numbers with the web interface at Conﬁguration > Conﬁgure the Recorder > Network Settings > Port.

Why can’t I reach the recorder browser from Chrome on iOS?

There is no iOS plug-in for Chrome, only a Safari plug-in exists at this time.

What Internet speed should I use for video streaming?

We recommend a minimum of 3 Mbps upload speed for streaming to remote devices.

Will there be lag if someone is watching locally and remotely at the same time?

There may be a lag if your network cannot handle the trafﬁc of multiple simultaneous connections. This depends on the bandwidth available, the number of simultaneous connections, and the bandwidth consumed by each of those connections.

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Luma Recorders | FAQ

User Accounts

What’s the default user name and password?

There is no default password. Every IP-enabled Luma device must be activated with a new secure password before it can be used.

What are the limits for user names and passwords?

Account names can be up to 32 characters long, and can contain numbers and letters. It cannot contains spaces, dashes, or underscores.

Enter the user’s password. It can be up to 16 characters long.

Passwords can only contain numbers, letters, spaces, and the

following special characters: . - _ : / @ , ? ! ‘ ; ( ) $ & “ [ ] { } # % ^ * + = \ | ~ < > `

I forgot the admin password.

If you forget your admin password, don’t worry. We’ve got you covered. Feel guilty, get it out of your system, then use the Luma Utility to generate a ﬁle that is sent to TechSupport@SnapAV.com.

Give us the data, along with your company information for veriﬁcation, and we’ll generate a new admin password for your system. Once you’re logged back in, you can change your admin password to whatever you want… hopefully to one that’s easier to remember.

DVR Models: Local Interface

If necessary, right-click your mouse to display the controls. Click on Settings, then on the Maintenance icon.

The window opens into the System Info window by default. Under the Device Info tab, make note of the recorder’s serial number.

DVR Models: Web Interface

Click on Conﬁgure the Recorder > Device Parameters > Device Information.

Make note of the recorder’s serial number.

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Luma Recorders | FAQ

NVR Models: Local Interface

If necessary, right-click your mouse to display the controls. Click on Settings, then on the Conﬁguration icon.

The window opens into the General window by default. At the top left, click on the Network tab. Make note of your recorder’s IPv4 address and MAC address.

NVR Models: Web Interface

Click on Conﬁgure the Recorder > Network Settings > TCP/IP.

Make note of your recorder’s IPv4 address and MAC address.

A user forgot the account password

If a user forgot his or her password, the admin can edit the user’s password ﬁeld to create a new one.

Web Interface

Go to Conﬁgure the Recorder > User Management.

Click on the account, the press Modify.

Enter and conﬁrm the desired new password.

Press OK to save the change.

Local Interface

Enter the settings menu. Click on Conﬁguration > User.

Click on the user’s entry, then click the Edit icon near the right side.

Click the box next to Change Password, then enter and conﬁrm the desired new password.

Press OK to save the change.

OvrC?

OvrC has a convenient “I forgot my password” button.

How Do I Log In and Out?

We suggest that you log out whenever you will be away from the keyboard, so that no one can use the machine while you are absent.

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Luma Recorders | FAQ

Web Interface

Directing your browser to the URL brings you to the login screen.

From the log and conﬁguration pages, you can log out of the web interface by clicking Logout, which is displayed in the upper righthand corner next to your account name. Logging out in this manner takes you back to the access page.

From the live page, the only way to log out is to close the tab. Instead, we recommend that you go to the conﬁguration page and log out from there, as certain browser settings might keep the session open even though the tab has been closed.

Local Interface

You must log in to the local interface when trying to access either the setup wizard or the settings menu.

Note: You remain logged in until you log out manually, even if the recorder is rebooted.

To log out, right-click to open the menus, then go to Settings > Shutdown > Logout. The system returns to the live page, but you must log in under an account to be able to access the menus again.

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Luma Recorders | FAQ

Wiring, Connections, & Loop-Outs

Can you use screw-on BNC connectors with crimp-on RG6/59 ends for video on the Luma DVR?

Yes, you can use these type of connections, however for optimal performance and less chance of a service issues, we recommend compression-type BNC ends for each type of wire.

Can I use a switch to add extra cameras to my NVR?

No, you cannot. The NVR is hardware-limited to view its maximum number of channels.

You can have extra cameras on the network. The NVR will be unable to view them, but you will be able to access them directly through the Internet or a mobile application.

What are loop outs?

A loop out is when you take a camera feed, attach it to a DVR, and then continue the connection to a second DVR. The camera view can be watched from either device. The Luma DVR does not come with connections for loop outs

How are loop outs used?

Since a loop out provides an extra connection, you can use it to duplicate signals.

For example, consider an ofﬁce building with a security system. A building owner could allow each of two tenants to be able to view the building’s security cameras via their own DVRs, seeing their own suite and the common areas. They would not have access to the owner’s DVR, and thus could not view the other tenant’s suite.

Or consider a home. Parents might want their kids to be able to use the family computer to view external cameras, while only the parents could access the interior cameras.

Can I create loop outs on my DVR?

The Luma DVR does not have loop out connections, however certain cameras can help you work around this.

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Luma Recorders | FAQ

Cameras that have two video outputs can send the HD-TVI to the DVR and the regular analog feed to another DVR.

For the cameras that do not have 2 outputs, there may be a single cable that provides both HD-TVI and 960H signals. To do loop outs from such a camera, set the camera to use 960H and use a splitter to split it into two signals.

Can I create loop outs on my NVR?

Sorry, no.

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LUM-500/501 Series

Surveillance Recorders

Live View

Screen

Luma Recorders | Live View Screen

Live View Screen

Contents

Live View Screen ........................................................................... 60

Overview of the Live View Screen ................................................ 61

Camera Grid ................................................................................... 62

Control Section .............................................................................. 63

Grid Modes ............................................................................... 63

Next Screen ............................................................................. 63

Full Screen Mode ..................................................................... 63

Help .......................................................................................... 64

Settings ..................................................................................... 64

Sequence Mode ........................................................................ 64

Search ....................................................................................... 65

Export ....................................................................................... 65

Timeline ........................................................................................ 67

Changing the Span ................................................................... 67

Viewing Other Days ................................................................. 68

Camera Controls ............................................................................ 69

Capture ..................................................................................... 69

Record ....................................................................................... 69

Zoom ......................................................................................... 69

Audio On (or unavailable) ....................................................... 69

PTZ Controls (Web Interface) .................................................. 70

The PTZ Controls (Local Interface) ......................................... 72

Playback Controls .......................................................................... 74

Key Data ................................................................................... 74

Play/Pause ................................................................................. 74

Jump 15 Seconds ...................................................................... 74

Play Forward/Backward ........................................................... 74

Next Event / Previous Event ..................................................... 75

Go to Live .................................................................................. 75

Clip ........................................................................................... 75

Search Results .......................................................................... 75

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Luma Recorders | Live View Screen

Overview of the Live View Screen

The live view screen is used both by the web interface and by the local interface (using the mouse attached to the recorder).

There are several major areas in the live view screen.

} The camera grid shows the views of one or more of your

surveillance cameras. See “Camera Grid” on page 62.

} The control section governs your general operations. See

“Control Section” on page 63.

} The timeline is a visual representation of activity as well as a

playback control. See “Timeline” on page 67.

} The camera controls grant control of individual cameras in

your system. See “Camera Controls” on page 69.

} The playback controls allow you to review recorded ﬁles. See

“Playback Controls” on page 74.

Each of these areas is discussed in the following pages.

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Luma Recorders | Live View Screen

Camera Grid

This area shows the view of one or more of your cameras. One of your cameras is always selected as the active camera; this camera’s view has a white border all around it. Most of the actions you take in this screen affect the active camera.

While in grid view (looking at multiple cameras at once), you can double-click on a given channel to switch to a single-channel view of that camera. If you double-click on the single-channel view, the system switches back to the previously selected grid view.

Aside from that, you cannot control the cameras by interacting with these channel views. Instead, use the controls at the bottom of the screen. See “Camera Controls” on page 69.

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Luma Recorders | Live View Screen

Control Section

This section handles the general operation of your system. The icons are presented top to bottom, ﬁrst the left column, then the right.

Many of these are operated differently in the local interface (using the mouse that is attached to the recorder) as compared to the web interface. Differences are noted in the text.

Grid Modes

Depending on the capabilities of your recorder, it has two to four of these icons. The number inside the icon shows how many cameras (channels) are visible on the screen simultaneously. These range from a single-camera view to a 4x4 grid of sixteen camera views.

If you have chosen a grid mode that does not display all the cameras on your system at once, the display shows the view that features the active camera by default (e.g., if camera 3 is active, then switching to a 2x2 grid view shows channels 1–4).

You can double-click on a given camera view to switch to singlechannel mode with that camera. You can also click Next Screen (described below) to change the view.

Next Screen

When your screen is not showing all of your cameras, click this icon to switch the view to the next camera or grid view, based on the numbering of the cameras (e.g., switch from a grid view that shows channels 1–4 to one that shows channels 5–8).

When all channels are visible, this button is disabled.

Full Screen Mode

When clicked, this hides the various live view controls, and ﬁlls the screen with the current view mode (grid or single-camera), allowing you to see more detail in each channel.

To exit full-screen mode,

} in the web interface, left-click the mouse or press Esc. } in the local interface, right-click the mouse.

If your screen views look distorted, try changing the aspect ratio of your screen under Settings

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> Conﬁgure This Computer.

Luma Recorders | Live View Screen

Help

This opens a pop-up window that shows an overlay of the live page, with labels identifying the major control groups. To close the pop-up window,

} in the web interface, click the X at the top right corner. } in the local interface, right-click the mouse.

Settings

This takes you to the main tools page, from which you can adjust your system’s settings or perform a variety of specialized commands. For an explanation of the items within this selection,

} see “Web Interface” on page 89, or } see “Local Interface” on page 150.

Sequence Mode

This mode rotates between grid views when in live view. It is disabled when you are in playback mode.

When sequence mode is on in a single-channel view, it rotates from that camera to the next, in order. If your recorder is in grid mode, it rotates to the next grid, starting with the ﬁrst channel not shown (e.g., if a grid of channels 1–4 is showing, the next page will be a grid of channels 5–8). Leftover space on the last grid page is ﬁlled in with blank panels as necessary.

} In the web interface, when you click Sequence , a pop-

up dialog opens in front of the playback controls. In this dialog, choose the view mode you prefer and set the dwell time, which is the number of seconds the system waits before switching to the next view. Your display remains in sequence mode until you stop it by double-clicking the channel, clicking Sequence again and choosing a dwell time of no switch, or clicking the Settings icon.

} With the local interface, you must set a default dwell time

before you can use sequence mode. To do so, click the Settings icon. Go to Conﬁguration, then choose Live View at the upper left. Choose your dwell time to the right, or choose not to switch (which disables sequence mode). Click Apply, then click Live View in the lower left to return to the

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Luma Recorders | Live View Screen

live page. Switching into sequence mode also switches the view to full-screen mode. Your display remains in sequence/ full-screen mode until you stop it by right-clicking your mouse.

This is a fast, rough-cut search protocol.

Clicking this opens a dialog. In this dialog you deﬁne ﬁlters for the recording type, the start and end times, and which cameras you want included.

Note that this tool searches only for recordings that were created as ﬁles of the type that you specify. It will not, for example, ﬁnd a motion event that was detected within a continuous recording, since the ﬁle was created as a continuous recording ﬁle.

After searching, you can double-click on any result to start playing that recording at the beginning, in full-screen playback mode.

} For detailed searches in the web interface, use the log page

to locate the time stamps you may be interested in; click the Settings icon and go to the log page. For details, see “Log Page” on page 92.

} For detailed searches in the local interface, use the Export

menu. For details, see “Export” on page 152.

Export

This is a fast, rough-cut download protocol. When you click it, a new window pops up.

} In the web interface, the ﬁle path to which the recordings

are saved is shown at the top of the window. You can set this default location in Settings > Conﬁguration > Conﬁgure This Computer.

} In the local interface, the ﬁles can only be saved to an external

storage device like a USB drive. The ﬁle path to which the recordings will be saved is shown when you export the ﬁles.

Choose a start time and an end time, and then choose which camera(s) you want to download.

The protocol takes all the recordings taken during that time period. It clips longer recordings at the designated start and end time.

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Luma Recorders | Live View Screen

Then the system concatenates the recordings into one continuous ﬁle, starting with recordings of like type (e.g., all alarm events are knit together, etc.). Then the groups of recordings are grouped together and downloaded to your computer.

If the aggregate ﬁle is larger than 1 GB, the system splits it into 1 GB chunks for ease of downloading.

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Luma Recorders | Live View Screen

Timeline

The timeline is a graphical representation of the active camera’s activity over the last 24–48 hours. While the unit holds recorded videos beyond the 48-hour limit, the timeline graph only shows recordings from the last two days.

When opened within the web interface, the timeline shows 12 hours centered on the time of the last refresh of the live view (this defaults to the time when you logged in). Note that the live view refreshes whenever you change camera views or return to the live page from the conﬁguration or log page.

When ﬁrst opened in the local interface, the default display runs from 12:00 a.m. on the left side to 11:59 p.m. on the right, covering a 24-hour period of the current day, according to the system time setting.

The timeline shows the activity of the active camera (the camera with the white frame around its channel view). Within the timeline, a blue bar shows when the active camera was recording normally, either because it was scheduled for continuous recording or because an operator recorded manually. The green lines indicate when an otherwise inactive camera was recording an event, either due to motion detection or an alarm being triggered.

The yellow bar with the time and date stamp shows what position in the camera’s timeline of activity is being shown. This displays the current system time if you are watching a live view, or the time stamp of the recording if you are watching a playback of a previously recorded event.

If the bar moves off the right end of the timeline, the timeline automatically refreshes with the yellow bar at the center (web) or at the left edge of the screen (local).

Click anywhere on the timeline to begin playback at that position.

Changing the Span

The web interface timeline has six zoom levels, ranging from a half hour (measured end to end) to 24 hours.

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Luma Recorders | Live View Screen

The local interface timeline has three zoom levels, ranging from one hour (measured end to end) to 24 hours.

You have several options to control how much time the timeline shows. In the center of the window, you can press the

keys to zoom in and out of the timeline, shifting up and down one level per click.

To the left, you have three buttons. The Custom

button lets you select the zoom level of your choice, while the other two jump directly to the 1-hour ( ) and 24-hour ( ) view.

In the web interface, you also have

and buttons at opposite ends of the timeline. These buttons shift the timeline forward or backward half of the current span. For example, if you are in the one-hour span centered on 10:00 a.m., then clicking the right arrow centers the timeline at 10:30 a.m. (it maintains the one-hour span).

The timeline does not extend back more than 48 hours; if you scroll 48 hours into the past on the timeline, no further events show. To see events and review video over 48 hours old, use the calendar button at the bottom right.

Viewing Other Days

Click on the Today or Yesterday buttons to shift to playback mode for that day. Playback starts at the ﬁrst recording of the day. If the camera was recording continuously, the playback starts at midnight; if the camera was using motion detection, then the playback starts at the ﬁrst detected incident.

Clicking the Calendar past.

Within the calendar window, days may be ﬂagged either red (indicating that an event like motion detection occurred) or blue (indicating that data was recorded by schedule, but no event was detected).

button lets you go further back into the

Jump to Main TOC 68 Jump to Live View Screen

Luma Recorders | Live View Screen

Camera Controls

This set of ﬁve controls lets you manipulate your cameras.

Capture

The leftmost button (NVR models only) takes a screen grab of the current camera.

} If a snapshot is taken via the web interface, the system saves

it to your computer in the folder speciﬁed under Settings > Conﬁgure This Computer.

} If taken locally (using the mouse attached to the unit), the

snapshot is saved onto the recorder’s hard drive.

Record

This button sets the active camera to record continuously. This command takes priority over any scheduled activity, but does not actually change the camera’s schedule.

Zoom

The zoom icon provides digital zoom on your active channel.

} In the web interface, when you click the zoom icon, it turns

blue, indicating that it is ready. You then click and drag a rectangle in the view screen for the active camera. The zoomed-in view remains active until you click the zoom icon off, or click on the camera’s screen. If the zoomed-in view is distorted, consider changing your computer’s aspect ratio by deﬁning the image size. This can be done under Settings > Conﬁgure This Computer.

} With the local interface, the zoom button opens up a zoomed-

in view of the active camera. The camera’s full screen shows in the lower right-hand corner; you can click in that window, or click and drag, to set the area that you wish to zoom in on. To leave zoom mode, right-click your mouse.

Audio On (or unavailable

This button lets you toggle whether or not you want to hear the audio stream from that camera or recording, if the camera is audio-

Jump to Main TOC 69 Jump to Live View Screen

)

Luma Recorders | Live View Screen

capable and you have speakers hooked up to the system you are using to monitor the camera. The audio button turns blue when it is activated.

} On the web interface, when the audio button is ﬁrst clicked,

a volume slider appears. While audio is active, hovering your mouse over the audio icon makes the volume slider reappear.

} On the local interface, this icon shows a slash through it

when audio is not available through that camera, or is not turned on. It does not have a volume slider; use your speakers’ volume control instead.

PTZ Controls (Web Interface)

The PTZ button opens an interface with which you can control the orientation and zoom of the selected camera. You can minimize the interface by clicking the minimize ( _ ) button at the upper right-hand corner of the PTZ panel. Close the PTZ control panel by clicking the X in the upper right-hand corner of the window.

Camera Controls

At the top of the PTZ control panel, a grid of buttons allows you to move your camera to adjust its view. Note that if you move the camera while motion detection is active, the camera will consider this a motion-detection event.

The aim controls are a grid of eight buttons that let you pan your camera left and right, tilt it up and down, etc. (The button in the center has no intrinsic function.)

At the top right, the zoom

controls let you zoom the camera in or

out, using the + and – buttons to either side.

In the center right, the Focus

controls let you adjust the visual feed, using the + and – buttons to either side. The + button focuses the lens on objects close to the camera, and the – button makes it focus on objects that are farther away.

To the bottom right, the Iris

controls let you determine how much light reaches the camera, using the + and – buttons to either side. This affects both the brightness of the screen and (if your camera has a physical iris) the depth of ﬁeld.

Below the button grid, the speed slider determines how rapidly your camera pans when manually commanded to change its orientation

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Luma Recorders | Live View Screen

using the aim controls on this tab. When moving to a preset, the camera uses its top speed.

Below the slider, the Light and Wiper buttons activate those capabilities if your camera is so equipped.

Preset Panel

The bottom of the PTZ panel has two tabs: Preset and Patrol .

Presets are ﬁxed combinations of direction and zoom for your camera. Each camera can have a number of presets deﬁned for it, and these are stored on the camera itself, not on the recorder.

When you click on a preset button, two options appear on it: Call (arrow icon) and Set (pencil and paper icon).

Clicking Set saves the active camera’s exact orientation and zoom level as a preset for that camera, overwriting any previous entry. Pressing the Call icon moves the camera to the coordinates saved under that preset.

Patrol Panel

Patrols are a set sequence of presets that the camera uses to continually scan its surroundings. Each camera can have several patrols deﬁned for it. These patrols are stored locally on the camera, not the recorder, and the quantity it can have is based on the camera’s capabilities.

To create a patrol, ﬁrst choose the patrol you wish to edit in the selection box.

Press the + button to add a preset to the patrol. Patrol duration is the number of seconds that the camera lingers at that position (maximum 30 seconds), and patrol speed is the comparative speed at which the camera moves to the selected preset (maximum 40).

Once you click OK, the preset is added to the patrol. You can then press + again to add another preset.

You can delete or edit a preset in a patrol. Pressing X deletes that preset; pressing the edit icon lets you adjust its parameters.

Once you have set all of a patrol’s preset waypoints, you must press the blue Save icon before continuing.

The Start and Stop icons cause the camera to begin or end the selected patrol.

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Luma Recorders | Live View Screen

The PTZ Controls (Local Interface)

Clicking the PTZ button opens the PTZ control panel. Note that if you move the camera while motion detection is active, the camera considers this a motion event.

At the top, the PTZ panel reminds you which camera you are controlling. Below that is the Conﬁguration bar. From left to right, the buttons on this bar are:

} Menu: This opens the camera’s internal menu, if it has one. } 3D Positioning: This has no effect, but is included for forward

compatibility.

} Center: This minimizes the PTZ interface window. } Light: This activates the camera’s spotlight, if it has one. } Wiper: This activates the camera’s wiper blade, if it has one.

There are three tabs in the PTZ control panel: PTZ Control, Onetouch, and General. The tab you are on is shown in yellow. You can click on a tab name to switch to that tab. If the tab name is not visible, click on the left or right arrow to shift tabs as necessary.

PTZ Control Tab

The aim controls are a grid of eight buttons that let you pan your camera left and right, tilt it up and down, etc. (The button in the center merely identiﬁes the purpose of the buttons around it; it has no function.)

At the top right, the Zoom controls let you zoom the camera in or out, using the + and – buttons to either side.

In the center right, the Focus controls let you adjust the visual feed, using the + and – buttons to either side. The + button focuses the lens on objects close to the camera, and the – button makes it focus on objects that are farther away.

To the bottom right, the Iris controls let you determine how much light reaches the camera, using the + and – buttons to either side. This affects both the brightness of the screen and (if your camera has a physical iris) the depth of ﬁeld.

Below the button grid, the speed slider determines how rapidly your camera pans when manually commanded to change its orientation using the aim controls on this tab. When moving to a preset, the camera uses top speed.

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Luma Recorders | Live View Screen

One-Touch Tab

This tab is not supported by Luma cameras. It is included for compatibility with certain third-party systems.

General Tab

Call Preset moves the camera to one of the preset orientations stored in its memory. Click in the text box to the right of this command and use the virtual keyboard to enter a number. Press Call Preset, and the camera moves to the designated preset.

Call Patrol sets the camera to use one of the patrols stored on the camera’s system. The camera’s speciﬁcations determine the number of stored patrols it can have. Click in the text box to the right of this command and use the virtual keyboard to enter a number. Press Call Patrol, and the camera begins moving according to the designated patrol’s specs. You can terminate the patrol by clicking Stop Patrol.

Note: Wirepath cameras do not support patrols, but do support patterns; patrol controls are included for compatibility with certain third-party cameras.

Call Pattern has the camera follow one of the patterns stored on the camera’s system. The camera’s speciﬁcations determine the number of stored patterns it can have. Click in the text box to the right of this command and use the virtual keyboard to enter a number. Press Call Pattern, and the camera begins moving according to the designated pattern’s specs. You can terminate the pattern by clicking Stop Pattern.

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Luma Recorders | Live View Screen

Playback Controls

Just below the channel grid are playback controls that help you maneuver through your recordings. You can control the playback of events, going either forward or backward.

Click anywhere on the timeline to begin playback at that position.

Key Data

Above the controls are several pieces of data.

In yellow, the text shows whether you are in live view, or watching a recording. If you are watching a recording, this shows the speed at which playback is being displayed.

To the right is the time stamp of what you are viewing (system time in live mode, time stamp on playback). The time stamp of what you are watching is also given above the yellow hash mark on the timeline.

During playback, the channel appears to the right of the time stamp.

Play/Pause

This button starts the playback playing (or pauses it) in whichever direction is currently set, forward or backward.

Jump 15 Seconds

These buttons jump the recording forward or backward roughly 15 seconds when in playback mode.

Play Forward/Backward

When a recording is playing, you can use the play forward button to toggle playback speed. This varies from 1x–4x when using the web interface, and 1x–8x when using the local interface. The speed is shown in yellow above and to the left of the playback controls. You can also use the play backward button to play at 1x speed in reverse. There are no other speeds available in reverse-play mode.

When the recording has been paused, you can use the use the play forward button to toggle from 1/2x speed down to playback by frame. The speed is displayed in the yellow text. While in playback

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Luma Recorders | Live View Screen

by frame mode, click on the channel view to advance the video by one captured frame. Note that if any frames were dropped during recording, the time stamp may jump farther than expected.

The play backward button has no effect when the playback is paused.

Next Event / Previous Event

Clicking these buttons jumps you ahead to the start of the next event in the timeline, or back to the start of the event prior to the one you are watching.

Go to Live

This button only appears in playback mode. Clicking it ends playback and returns you to real-time viewing.

Clip

This button allows you to extract recordings from a desired span of time.

Click on the Clip button (it turns blue). Move your mouse over the timeline to wherever you want the extracted video to start. Note that as you move your mouse, a yellow time stamp appears above it, allowing you precision control over your start time. Click once to set your start time, then move your mouse to the right and click again to deﬁne the stop time.

Once the start and stop times are deﬁned, the system opens up a download window between those times. Select the cameras you want, and it saves that clip for those selected cameras.

} In the web interface, the ﬁles are saved to the download

directory designated under Settings > Conﬁguration > Conﬁgure This Computer.

} In the local interface, the ﬁles are saved to an external drive

(USB drive or eSATA disk) that you designate.

Search Results

This is a shortcut button to grab ﬁles from the active camera’s timeline. When you click this, a pop-up window appears that lists recordings captured by the active camera, showing 20 results per page.

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LUM-500/501 Series

Surveillance Recorders

Remote

Control

Luma Recorders | Remote Control

Remote Control

Contents

Remote Control .............................................................................. 77

About the Remote Control ............................................................ 78

While in Live View Mode ............................................................. 79

While in PTZ Control Mode ........................................................ 81

While in Playback Mode .............................................................. 83

While in Menu Mode ................................................................... 85

Troubleshooting ............................................................................ 87

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Luma Recorders | Remote Control

About the Remote Control

Your Luma recorder can also be controlled with the IR remote control. This uses the live page (see “Live View Screen” on page

60) and the local interface (see “Local Interface” on page 150).

The remote control requires two AAA batteries (not included) for operation.

Your remote control’s buttons have effects tailored to recorder’s current activity. These are outlined in the following sections. Buttons that have no effect in a given section are not listed.

Rebooting the Recorder with the Remote Control

Press and hold the power button for seven seconds to reboot the recorder.

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Luma Recorders | Remote Control

While in Live View Mode

In live view, you can use the following controls:

1) Power

This reboots your recorder. Use the arrow keys and Enter key to conﬁrm your choice.

It will not cut power to the device; you’ll have to ﬂip the power switch. This also does not power your recorder up.

2) Dev

This enables or disables the remote control. See “Troubleshooting” on page 87 for more details.

3) Keypad Group

Pressing a number switches the recorder to single-channel view of that camera. If you are switching to a multi-digit channel, don’t be too slow entering the number.

7) Play

This puts the recorder into playback mode starting at the ﬁrst recording of the day. Press Prev to go back to live mode.

10) Menu

Press this button to open the Settings menu. For using the remote control with the settings menu, see “While in Menu Mode” on page

85. For the Settings menu, see “Web Interface” on page 89 or “Local Interface” on page 150.

12) Direction/Enter Group

The direction buttons are used to navigate between the different control icons on the live page. The currently selected icon is displayed in blue. The up and left buttons move the selection upward to the previous icon in the cycle, while the down and right arrows move the selection down to the next icon. The selection

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Luma Recorders | Remote Control

cycles through the control section, to the camera controls, then the playback, then to the timeline controls.

The Enter button activates the currently selected control icon.

13) PTZ

This opens up the PTZ control panel; see below. You cannot open the PTZ menu when in full-screen mode. Press Esc to leave fullscreen mode, as well as to exit the PTZ control window.

14) Esc

This toggles the display between full-screen mode and normal mode.

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Luma Recorders | Remote Control

While in PTZ Control Mode

If the PTZ control panel is open, you can use the following controls:

1) Power

When pressed, this exits PTZ mode, then reboots your recorder. Use the arrow keys and the Enter key to conﬁrm your choice.

It will not cut power to the device; you’ll have to ﬂip the power switch. This also does not power your recorder up.

2) Dev

This enables or disables the remote control. See “Troubleshooting” on page 87.

3) Keypad Group

Pressing a key causes the PTZ control dialog to switch to that channel. If you are switching to a multi-digit channel, don’t be too slow entering the number.

6) Rec

In PTZ control settings, press the button and then you can call a PTZ preset by pressing a numeric button. If you are switching to a multi-digit preset, don’t be too slow entering the number.

9) VOIP/Mon

This sets the zoom level to the “home” setting (typically the widest).

10) Menu

This starts the camera’s wiper, if the camera is so equipped.

12) Direction/Enter Group

These control the PTZ camera’s movement. The Enter key activates whichever button is currently highlighted in the PTZ control panel.

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Luma Recorders | Remote Control

14) Esc

Press this to close the PTZ control panel and return to live view.

16) F1

This turns the camera’s light (if any) on or off.

17) PTZ Control Group

These buttons adjust the camera’s iris, focus, and zoom, as labeled.

18) F2

This button switches between the three tabs in the PTZ control panel.

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Luma Recorders | Remote Control

While in Playback Mode

In playback mode, you can use the following controls:

1) Power

This reboots your recorder. Use the arrow keys and Enter key to conﬁrm your choice.

It will not cut power to the device; you’ll have to ﬂip the power switch. This also does not power your recorder up.

2) Dev

This enables or disables the remote control. See “Troubleshooting” on page 87 for more details.

3) Keypad Group

Pressing a number switches the recorder to single-channel view of that camera. When switching to a multi-digit channel, don’t be too slow entering the second number.

4) Edit

This button opens up the Clip dialog. See “Clip ” on page 75 for details on the Clip dialog.

10) Menu

Pressing this opens the Settings menu. For using the remote control with the settings menu, see “While in Menu Mode” on page 85. For more about the Settings menu, see “Local Interface” on page 150.

11) Prev

This sends you to live mode.

12) Direction/Enter Group

The direction buttons are used to navigate between the different control icons on the live page. The up and left buttons move the

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Luma Recorders | Remote Control

selection upward to the next control, which will be shown in blue, while the down and right arrows move the selection down to the next icon. The selection cycles through the control section, to the camera controls, then the playback, then to the timeline controls.

The Enter button activates the currently selected control icon.

14) Esc

This takes you to a full-screen live view of the active channel.

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Luma Recorders | Remote Control

While in Menu Mode

When you are in any window or menu other than the PTZ control panel, you can use the following controls to move within the menu system, or to edit the contents of a selected text box:

1) Power

This reboots your recorder. Use the arrow keys and Enter key to conﬁrm your choice.

It will not cut power to the device; you’ll have to ﬂip the power switch. This also does not power your recorder up.

2) Dev

This enables or disables the remote control. See the Troubleshooting section for more details.

3) Keypad Group

When you are actively editing a text ﬁeld, use these keys to enter either numbers or letters. By default, they enter lowercase letters, unless you are editing a ﬁeld that

accepts only digits. Press a given key once for the ﬁrst associated letter, twice for the second, etc., just like texting on your phone.

To get uppercase letters, press the A key. To get numbers, press the A key again. Pressing the A key a third time gets you back to lowercase letters.

4) Edit

When an editable ﬁeld has been selected, shown by a bright yellow bar around it, pressing Edit activates that ﬁeld so you can enter text into it.

While editing a ﬁeld, this button acts as a backspace button, deleting the last character entered.

When a checkbox has been selected, pressing Edit toggles that checkbox from selected to deselected and back.

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Luma Recorders | Remote Control

When a USB or eSATA hard drive has been selected, pressing Edit opens that drive. It also opens a selected folder within that drive.

5) A

This button cycles the virtual keyboard between lowercase letters (the default), uppercase letters, and numbers.

To get symbols, you must use the directional arrows to move the selection to the [.,] key on the virtual keyboard, then press Enter.

12) Direction/Enter Group

The Enter key activates the control that is currently selected, either activating the button or menu choice, selecting or deselecting a checkbox, or opening a text ﬁeld for editing.

If clicked within the main window (to the right of the menus and below the tabs), it also shifts the focus to that group of controls so that the arrow buttons navigate within them. Press Esc if you want the arrow buttons to navigate the menus and tabs again.

The direction buttons are used to navigate between different ﬁelds and items in the menu windows, to select the item you wish to activate.

The left and right arrows move you between the main window on the right and the menu options on the left side of the window.

The up and down arrows cycle you through the various options within those areas.

Some menus have tab options at the top of the window; these cannot be reached with the up and down arrows. Press the left and right arrow buttons to cycle between the menu, the tabs, the main portion of the window, and the master control buttons at the bottom. While in the tabs row, you can use either F2 or the right and left arrows to select the tab you want. Use up or down arrows to exit the tab row.

14) Esc

Pressing this button moves you up to the next highest menu.

18) F2

This cycles through the various tab options, if there are tabs in the main window (and the focus is not on the menus at left).

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Luma Recorders | Remote Control

Troubleshooting

If your remote control is not working, ﬁrst ensure that there are batteries in the remote control, that they are installed properly (the polarities are not reversed), and that they still have a charge.

Check that the IR receiver is not obstructed, and the front panel is not dirty.

You must aim the remote control directly at the IR receiver in the front panel of the recorder. If you are aiming the remote at the recorder from an angle, the recorder may not receive the signal.

If you are still getting no response after pressing any button on the remote, try the following.

1. Right-click the mouse to leave full-screen mode (if necessary).

2. Click on the Settings icon.

3. Click on Conﬁguration.

4. Choose the More Settings tab.

5. Just below the device name is the device number for the recorder. The default is 255.

6. On the remote control, press the Dev button.

7. On the remote control, press the numeric key(s) for the recorder’s device number.

8. On the remote control, press the Enter button.

If there is still no response from the remote, contact technical support.

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LUM-500/501 Series

Surveillance Recorders

Web

Interface

Luma Recorders | Web Interface

Web Interface

Contents

Web Interface ................................................................................. 89

Overview of the Web UI ................................................................ 90

Log Page ......................................................................................... 92

Conﬁguration Page ....................................................................... 94

Common Tools ............................................................................... 95

Advanced (under Device Parameters) ......................................... 101

Advanced (under HDD Management) ........................................ 102

Advanced (under Network Settings)........................................... 103

Alarm Input ................................................................................. 105

Alarm Output .............................................................................. 106

Basic Settings ............................................................................. 107

Channel Zero ............................................................................... 108

Conﬁgure This Computer ............................................................ 109

DDNS ........................................................................................... 112

Device Information ...................................................................... 113

Display Settings ........................................................................... 114

Email ............................................................................................ 115

Exception .................................................................................... 117

Holiday Settings .......................................................................... 118

HTTPS ......................................................................................... 119

IP Camera .................................................................................... 120

Local Display Output .................................................................. 122

Maintenance ............................................................................... 123

Motion Detection ......................................................................... 125

NetHDD ....................................................................................... 127

Port ............................................................................................... 128

Privacy Mask ............................................................................... 129

PTZ Settings ................................................................................ 130

RS-232 Serial Port ...................................................................... 131

Schedule Settings ........................................................................ 132

Snapshot ...................................................................................... 134

SNMP ........................................................................................... 135

TCP/IP .......................................................................................... 136

Text Overlay ................................................................................. 138

Time Settings ............................................................................... 139

User Management ....................................................................... 141

VCA .............................................................................................. 143

Video Loss .................................................................................... 144

Video Settings .............................................................................. 145

Video Tampering ......................................................................... 147

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Luma Recorders | Web Interface

Overview of the Web UI

If your system is connected to the Internet, you can access and control your system through a web-based interface, no matter where you are.

The web interface has four screens: access, live, log, and conﬁguration.

Getting to Your Access Page

Your system should have been set up to allow you to access it with an Internet browser, either by its direct IP address or by an easy-toremember DDNS address such as MyHome.WirepathDNS.com. If it was not, see the quick start guide.

From the access page, log in with your account name and password. You are automatically taken to the live page.

Live Page

This page is the main interface of the system, which shows you the screens of all your cameras in matrix view, along with the timeline and other controls across the bottom, and the main menu items along the right side. These controls are all discussed in “Live View Screen” on page 60.

Click on the Settings icon at right to get to the log page and the conﬁguration page.

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Luma Recorders | Web Interface

Log Page and Conﬁguration Page

These are discussed in the following pages.

Informational Elements

The upper right-hand corner of each of these pages shows your login account name, a logout button, and a help button that gives you the version numbers of your web build and plugin.

In addition, if you are connected to OvrC, you’ll see this icon:

. If not, this icon will be grayed out and

say “Not Connected.”

Logging Out

When you are done, be sure to log out, especially if you are on a shared computer.

From the log and conﬁguration pages, log out by clicking Logout in the upper right-hand corner next to your account name. Logging out in this manner takes you back to the access page.

From the live page, go to the conﬁguration page and log out from there, as discussed above.

We recommend that you do not just close the tab; certain browser settings might keep the session open even though the tab has been closed, which is a security and privacy risk.

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Luma Recorders | Web Interface

Log Page

This section provides an easily accessed list of events as recorded by your system. The list is initially blank, and remains so until you execute a search.

The columns in this list give, in order:

No.: An arbitrary number assigned by the system. Time: The time stamp showing when the event began. Major Type: The broad category of event. Minor Type: The speciﬁc subtype of the major type of event listed. Channel No.: The channel number of the camera involved. If no

camera was involved, this remains blank.

Local/Remote User: This shows whether the user involved (if any)

was at the DVR/NVR and using the mouse or remote control to use the recorder, or if the user logged in remotely.

Remote Host IP: If the system as accessed remotely, this shows

the IP address of the user’s computer. If this shows 0.0.0.0, it means that the user was local to the system (that is, using the mouse or the remote control).

If there are a lot of event results shown, you can use the page navigation controls at the bottom to access events not shown.

Filtering the List

To the right of the event window is the Search Log area, where you can set ﬁlters to search for the sorts of events you want to look at.

You can select one selection from the Major Types drop-down menu, or leave it as is to view all events.

Once you have selected a major type, you can select a speciﬁc sort of operation from the Minor Type drop-down menu. The lets you narrow the search within the selected major grouping.

Below those, you can select the start and stop time for your search.

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Luma Recorders | Web Interface

When you click on one of these, it opens a pop-up with a calendar on top, and a time stamp at the bottom. You can click on any date to select it.

To set the time, you can click on the hour, minute, or second entry to set it. Hours are given in 24-hour time. Minutes and seconds are provided in increments of 5, but when one of these is selected, you can also adjust them up and down by one by using the arrows at the right side of the time display.

You can also use the Quick Selection button at the bottom left to make a time grab from the last minute in 15-second intervals with a single click.

Press OK or click away from the dialog to accept your selection.

Once you have set all your parameters, click the Search button to apply the ﬁlters.

If you press the Save Log button, the log of your current search is saved directly to your PC (not to the recorder). This opens a standard ﬁle-saving dialog box for your system. If the log is empty, no ﬁle-saving dialog appears.

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Luma Recorders | Web Interface

Conﬁguration Page

This page is a more efﬁcient version of the controls that are available when using the recorder through the local interface. Not only is the web interface easy to use, but you don’t have to be standing at your recorder to use it.

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Luma Recorders | Web Interface

Common Tools

Two key tools are used in several places throughout the web interface: the arming schedule tool and the linkage control. For your convenience, these are described here.

Arming Schedule Tool

The scheduling tool used throughout the web interface, by “Schedule Settings” on page 132, “Motion Detection” on page 125, “VCA” on page 143, “Video Tampering” on page 147, “Email” on page 115, “Alarm Input” on page 105, and “Alarm Output” on page

106. It operates the same way across all of these menu items.

The main portion of the window shows the current schedule for the selected camera or device. Each box covers one hour of time (with a dotted line at the half-hour mark), and is color-coded to show the scheduled activity. See the activity key to the right for explanation; white means the camera or device is not enabled during that time.

To adjust a schedule, ﬁrst use the selector (if necessary) at the top to choose the camera (Channel No.) or alarm (Alarm Input No. or Alarm Output) that you want to adjust, then press the Edit button at the top right of the schedule display. If Edit is disabled, you need to click the checkbox to the left to enable the service that you are

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Luma Recorders | Web Interface

adjusting. When you click Edit, a new window opens, as shown on the following page.

You can copy a given camera’s schedule to other cameras. Press Copy to… at the bottom, select the cameras that you wish to use the same schedule, and press OK. This overwrites their schedules with the new one.

Be sure to click Save before leaving this page.

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Luma Recorders | Web Interface

The days of the week are shown as tabs across the top. There is also a tab labeled Holiday if one or more holidays have been enabled (see “Holiday Settings” on page 118). Select the tab for the day you want to edit.

You can click All Day to have one activity applied to the entire 24-hour period of that day, or you can click Customize to deﬁne behavior by time brackets over the course of the day.

When customizing, you can schedule up to eight different segments of time, and deﬁne the activity for each segment. By default, the ﬁrst segment runs from 00:00 to 24:00, making the device use the activity

all day. To edit a time segment, click on the clock button

at the right of the box and enter the new time. Click on the clock again to accept the edit. Once you’ve set your desired start and stop time, select the activity from the list to the right.

Be sure to ﬁll the entire 24-hour period so that there are no lapses; schedules are inactive unless assigned. Schedule gaps smaller than ten minutes may be hard to see, especially if they occur at the top of the hour.

You can copy the schedule that you have deﬁned for that device (only) to other days. At the bottom of the window, use the checkboxes select the weekdays to which you want the schedule to apply. You may select days individually, or click Select All to have

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it apply to all days. When you click the Copy button, the system applies the schedule to the selected days, erasing any previous schedule settings that may have been there.

Click OK to accept all your edits and leave the window, or Cancel to discard all edits and exit.

For camera schedules, once you have set up one camera the way you like it, you can copy its schedule to other cameras. On the main screen, press Copy to… at the bottom, select the cameras that you wish to use the same schedule, and press OK. This will overwrite their schedules with the new one.

When you are satisﬁed with the schedule, click Save, and check that you get the

message before going to another menu.

Linkage Control

Linkages have your surveillance system take action when an event occurs. Examples include locking a door when a motion is detected, activating a light when a door is opened, or alerting key personnel when a camera loses contact.

Linkage is used with ““Motion Detection” on page 125, ““VCA” on page 143, ““Video Tampering” on page 147, ““Alarm Input” on page 105, ““Alarm Output” on page 106, and ““Exception” on page

117. It operates the same way across all of these menu items.

Always remember to click Save before leaving this screen.

Normal Linkage

This makes the system take an action when triggered.

Full Screen Monitoring, when checked, the system brings the selected camera to full-screen view mode (for example, when motion is detected).

Audible Warning makes the unit beep, which is only valuable if a person is likely to be nearby to hear it.

Notify Surveillance Center allows communication with a video management server or another recorder. (This is how you are able to use the Luma DVR as an encoder.)

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Send Email sends an alert if your email protocol has been conﬁgured. See ““Email” on page 115.

Trigger Alarm Output

This column has your recorder and/or cameras activate external alarms. The A alarms are activated by your recorder. The arrows point to which connection you wish to activate (e.g., A->2 means your recorder triggers alarm #2).

Camera alarms are numbered by the camera channel, with a preﬁx that is set by the camera manufacturer (Luma cameras use D as a preﬁx). Most cameras can only trigger one alarm, but some can trigger either or both of two (e.g., D4->2 means the camera on channel 4 triggers its second alarm circuit).

Note that camera alarms are only available on IP cameras (and thus not available on DVRs).

Trigger Channel

When an alarm is triggered, this determines which cameras get activated to an event state (and therefore, presumably, recording actively and at a higher frame rate). The cameras are numbered by channel. By default, the selected camera activates and the others do not.

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Luma Recorders | Web Interface

PTZ Linking

This allows you to set your cameras to speciﬁc behaviors once an event has been detected. For example, when a door is opened, you could move a camera to a preset orientation that focuses on that door. Select the camera that you want to trigger, choose whether you want that camera to move to a preset or begin a pattern or patrol, then choose the proper preset, patrol, or pattern number,

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Luma Surveillance LUM-500-NVR-16CH, LUM-500-DVR-8CH, LUM-500-NVR-8CH, LUM-500-DVR-16CH, LUM-501-DVR-8CH Technical Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Installing Hard Drives

Prepare the Recorder

Install the New Hard Drives

Optional Fast-Install Approach

Motion Detection Made Easy

How does it work?

What’s the best approach?

How do I set up motion-activated recording?

Setting Up Email Alerts

Disclaimer

Connecting to Email Servers

Enabling “Less Secure Apps” on Google

Installing a PTZ Camera with RS-485

Connecting to a DVR

Connecting to an NVR with a WPS Encoder

Live View Screen

Overview of the Live View Screen

Camera Grid

Control Section

Timeline

Changing the Span

Viewing Other Days

Camera Controls

Playback Controls

Go to Live

Remote Control

About the Remote Control

While in Live View Mode

While in PTZ Control Mode

While in Playback Mode

While in Menu Mode

Troubleshooting

Web Interface

Overview of the Web UI

Log Page

Common Tools