Lucent Technologies Voice Terminal 8403, DEFINITY ECS, 8403 User Manual

DEFINITY® Enterprise Communications Server (ECS) Release 5

8403 Voice Terminal User’s Guide

555-230-761 Comcode 107983496 Issue 2 March 1997

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

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Order: Document No. 555-230-761

Issue 2, Mar ch 1997

For more information about related documents, see Business Communications Systems Publications Catalog, 555-000-010.

HEARING AID COMPATIBILITY

This voice terminal is Hearing Aid Compatible (HAC). In addition, some units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are responsible for the security of your system. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies.

REFERENCES TO AT&T

Any references within this text to American Telephone and Teleg r aph Co rporation or AT&T should be interpreted as references to Lucent Technologies Incorporated. The exception is crossreferences to books published prior to December 31, 1996, which retain their original AT&T titles.

Prepared by

Contents

Your 8403 Voice Terminal

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

A Quick Look at the Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How to Use the Feature Directory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to Use the Features

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Special Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Conventions Used in The Following Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Quick Reference Lists (at the Back of This Guide). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Voice Feature Procedures

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Abbreviated Dialing (AD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Automatic Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Forwarding All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Drop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Leave Word Calling (LWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Select Ring (and Ringer Volume). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Speaker (and Speaker Volume). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Tones and Their Meaning

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Ringing Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Feedback Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

System 75 Version Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Key Words to Know

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Quick Reference Lists

Y our 8403 V o ice Terminal

The 8403 voice terminal has an innovative design to make it easy to use the many features of the DEFINITY

Communications System Generic 1 and Generic 3, the DEFINITY® Enterprise

Communications Server (ECS) Release 5, and System 75. Familiarize yourself with your 8403 voice terminal, shown in Figures 1 and 2 and explained on the following pages.

Figure 1. One Version of the 8403 Voice Terminal

456

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Transfer

Hold

ab c

Feature

Volume

Test Conf

Drop

LINE

Feature Directory

3 Call appearance buttons

Dial pad

Test button

Volume control button

Handset

Mute

Speaker

Message light

Line jack (on back of voice terminal)

Speakerphone/ headset adapter jack (on back of voice terminal)

Hold/Ring

button

Speaker

button

Mute

button

Handset jack

Drop button

Conference button

Feature button

Transfer button

Message

Ring

Figure 2. Another Version of the 8403 Voice Terminal

456

ABC DEF

MNOJKLGHI

PQRS TUV WXYZ

Transfer

Hold

ab c

Feature

Volume

Test Conf

Drop

LINE

Feature Directory

3 Call appearance buttons

Dial pad

Test button

Volume control button

Handset

Mute

Speaker

Message light

Line jack (on back of voice terminal)

Speakerphone/ headset adapter jack (on back of voice terminal)

Hold/Ring

button

Handset jack

Drop button

Conference button

Feature button

Transfer button

Mute button

Speaker button

The following features on the 8403 voice terminal shown in Figures 1 and 2 are listed alphabetically for your convenience. Explanations for each feature are also provided.

Conference button

For setting up conference calls. This button is labeled .

Dial pad

The standard 12-button pad for d ialin g ph one numb e rs and accessing features. (See Note below.) The letters “Q” and “Z” have been added

to the appropriate dial pad keys for directory access, and the “5” button on your dial pad has raised bars for visually-impaired users.

Note: The dial pad can be used in 2 ways:

• Feature selection mode — When you press (and the

Feature light is on), the dial pad is used to access the features listed on F1 through F9, F*, F0, and F#.

• Normal mode — When the Feature light is off, the dial pad can

be used in the usual manner, that is, to dial phone numbers or feature access codes.

Drop button

For disconnecting from a call or dropping the last party added to a conference call.

Feature button

A blue button used with dial pad keys for accessing the 12 features listed on the Feature Directory. (This button will be shown as

in the remainder of this guide.) When the Feature button is active, the red light next to the button is on. When this button is used with , you can select a personalized ring from among eight available patterns.

Conf

Feature

Hold

Feature Directory

A quick reference list of 12 voice features (F1 through F9, F*, F0, and F#) available on your voice terminal. For directions on using

your Feature Directory, see “How to Use the Feature Directory” later in this guide.

Handset

A handset is provided for p lacing an d receiving calls . (T he h ands et is also known as the receiver.) In most cases, you must lift the handset (go off-hook) before you can use a feature.

Handset jack

This jack is for connecting a handset to your voice terminal. The jack is labeled

Hold/Ring button

A red button for putting a call on hold. Either Ring or is printed below to remind you that by pressing

and

then , you can select a personalized ringing pattern for your voice terminal. You can choose from among eight possible ringing patterns.

Line jack (on back of voice terminal)

This jack is used for connecting a line cord to your voice terminal. The jack is labeled “LINE.”

Message light

A red light which goes on steadily when a message has been left for you. This light may be labeled Message or .

Mute button

For turning off the microphone associated with the handset so the other person on the call cannot hear you.

Note: When you use the 8403 Speaker (listen-only) feature, the Mute feature is also activated and the light next to is always on.

Hold Feature

Hold

Mute

Speaker button

For accessing the Speaker feature. This feature can be used for listening only. If you want to speak to the other party, you must use the handset and the speaker must be off.

Speakerphone/headset adapter jack (on back of voice terminal)

This jack is used for connecting an extern al speakerpho ne (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A1 Headset Adapter) to your voice terminal. The jack is labeled

Test button

When the voice terminal is initially powered up, the green light next to

flashes if the link with the DEFINITY switch or with

System 75 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75, and then goes off after a short period of time. After the voice terminal is powered up, you can press

test the lights on your voice terminal.

3 Call appearance buttons

These three buttons are devoted to handling incoming and outgoing calls (call appearances) and are labeled with an extension number. Each of these buttons has a red light to tell you that this is the line you are using or that this is the line you will get when you lift your handset. The green status light next to each call appearance button tells you the line or feature is being used.

Transfer button

For transferring a call to another voice terminal.

Test

Volume control button only

For adjusting the volume of the following:

• The one-way speaker when a call is in p rogr ess u sing the speaker

• The handset receiver level while a call is in progress using the

handset

• The tone ringer when the speaker is off and either the handset is

inactive or the tone ringer is active

Note: When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off.

Remember: The Volume control button on your voice terminal does not control the volume level of adjunct equipment.

A Quick Look at the Features

Below is a listing of many commonly used features and a description of how to use them. Note: Yo u will have the Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer features. In addition, you may be able to use the speaker on your voice terminal and many of the other features listed here; your system manager can advise you.

Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number,

or a feature or trunk code. Abb reviated Dialing offers four possible types of lists — personal, group, system, and enhanced, and you can have a total of three out of the four lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable by the controller of the list; system lists are programmable only by the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check with your system manager concerning what types of lists you have and how many of each list.

Automatic Callback Sends you a special 3-burst ring indicating a previously busy or unanswered extension you dialed is now available. Use to avoid constant redialing when you wish to speak to someone who is frequently busy on the telephone or in and out of the office. Note: You can use this feature only for extensions, not for outside numbers.

Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you will be away from your voice terminal and you want your calls to be forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when you need to go elsewhere to get information during a call, or whenever you wish to complete a

call from a different location. Also, if the call received is for someone else, use it to hold the call until the called party can answer it from another voice terminal.

Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can use this feature only if you and the called party have been assigned to the same pickup group by your system manager.

Conference Allows you to conference up to six parties on a call (including yourself) so you can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously include an additional party important to a conversation.

Drop Disconnects from a call without requiring you to hang up the handset, turn off the speaker, or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset or speakerphone after ending a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate another feature, answer a waiting call, or leave your voice terminal to do another task. Use when you have a call you don’t want to drop, but have to interrupt briefly to do something else.

Last Number Dialed Automatically redials the last ext ens ion or outs id e num ber you dialed. Use to save time in redialing a busy or unanswered number.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial message service (for example, an attendant, AUDIX

, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called. Use whenever you wish to have someone call you back; it will help cut down on repeated call attempts. This feature also allows other people in your system to leave a message for you.

Message Your Message light goes on when a caller has left a message for you. You can then

follow your system manager’s local message retrieval procedures to get your message. Mute Turns off the microphone of the handset. Use when you want to confer with someone in

the room with you, but you do not want the other party on the call to hear your conversation. Priority Calling Allows you to call an extensio n with a di stinctive 3-burst ring to indicate your

call requires immediate attention. Use when you have important or timely information for someone.

Select Ring Allows you to choose your own personalized ringing pattern for your voice terminal from among eight available patterns. Use to help distinguish your incoming calls from those of other nearby voice terminals.

Send All Calls Temporarily sends all your calls to the extension of a person designated by your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk, or when you do not wish to be interrupted by telephone calls.

Speaker Allows you to place calls or access other voice features without lifting the handset. However, in order to speak to the other party, you must use the handset. Use the Speaker with feature activities that require listening only (you must u se the han dse t in order to speak to the other perso n on the call), such as on-hook dialing, monitoring calls on hold, or retrievi ng messages. Note: The speaker will be off when you use the handset.

Test When the voice terminal is ini tially power e d up , the green lig ht next to

flashes if

the link with the DEFINITY switch or with System 75 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 75, and then goes off after a short period of time. After the voice terminal is powered up, you can press

to test the lights on your voice terminal.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else.

Test

How to Use the Feature Directory

The Feature Directory, shown in Figure 3, provides a convenient quick reference list for 12 features.

Figure 3. The 8403 Feature Directory

If the entries for any of the Feature Directory positions are blank, your system manager may assign features to them. You can access these features by pressing and then the

Press Feature then dialpad button.

Feature

corresponding entry number, 1 through 9, or 0, or character, * or #, on the dial pad.

For example, if the Send All Calls feature is assigned to F1, you would press , then dial

in order to use this feature. If you have programmed your home number on an Abbrevia ted

Dialing button assigned to F*, you would press and then press the key on your dial pad whenever you want to use this AD button.

The red light next to goes on steadily when the button is pressed in order to let you know that your dial pad is now in the Feature selection mode.

Most likely, the Feature Directory on your voice terminal has already been completed for you. However, if there are changes in feature assignments, you can remove the old Feature Directory card from behind the plastic cover, and write (or type) the new feature assignments on the blank Feature Directory located under the current one. For your convenience, the lines on the Feature Directory are spaced for typing.

Note: You are not limited to the 12 features shown on your Feature Directory. All other features available with your DEFINITY switch, the DEFINITY ECS, or with System 75 can be accessed by simply dialing a 1-, 2-, or 3-digit feature access code, without using . Your system manager can supply those access codes for you.

Feature

+ 23 hidden pages

Lucent Technologies Voice Terminal 8403, DEFINITY ECS, 8403 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual