Lucent Technologies 9630 User Manual

DEFINITY® Wireless Business System

9630 Series Wireless Terminal User’s Guide

555-232-701
Comcode 108468539
Issue 1
May 1999

Notice

While reasonable efforts were made to ensure that the information
in this document was complete and accurate at the time of printing,
Lucent Technologies

can assume no responsibility for any errors.
Changes and corrections to the information contained in this
document may be incorporated into future reissues.

Your Responsibility for Your System’s Security

You are responsible for the security of your system. Lucent
Technologies

does not warrant that this product is immune from or
will prevent unauthorized use of common-carrier telecommunication
services or facilities accessed through or connected to it. Lucent
Technologies will not be responsible for any charges that result from
such unauthorized use. Product administration to prevent
unauthorized use is your responsibility and your system
administrator should read all documents provided with this product
to fully understand the features available that may reduce your risk
of incurring charges.

Federal Communications Commission Statements
Part 15D: Unlicensed Personal Communications.

This equipment has been certified to comply with the regulations
governing unlicensed Personal Communication devices pursuant to
Subpart D of Part 15 of the FCC rules. This subpart sets the
regulations for devices operating in the 1920-1930 MHz frequency
band.

Part 68: Network Registration Number. This equipment is

registered with the FCC in accordance with Part 68 of the FCC
Rules. It is identified by FCC registration number
AS593M-13283-MF-E.

Part 68: Answer-Supervision Signaling. Allowing this

equipment to be operated in a manner that does not provide proper
answer-supervision signaling is in violation of Part 68 rules. This
equipment returns answer-supervision signals to the public switched
network when:

■ Answered by the called station

■ Answered by the attendant

■ Routed to a recorded announcement that can be

administered by the CPE user

■ This equipment returns answer-supervision signals on all

DID calls forwarded back to the public switched telephone
network. Permissible exceptions are when a call is
unanswered, a busy tone is received, or a reorder tone is
received.

Trad emarks

DEFINITY Enterprise Communications Server is a registered

trademark of Lucent Technologies

in the US and throughout the

world.

DEFINITY Communications System is a registered trademark of

Lucent Technologies

in the US and throughout the world.

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Comcode 10846853 9
Issue 1, May 1999

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Acknowledgment

This document was prepared by the
BCS Product Publications group,
Lucent Technologies
Middletown, NJ 07748-9972

Copyright © 1999 Lucent Technologies
All Rights Reserved
Printed in USA

Avis

Bien que tout ait été mis en oeuvre pour que les données contenues
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La sécurité de votre système vous incombe

C’est à vous que revient la tâche d’assurer la sécurité de votre
système. Technologies Lucent ne garantit pas que ce produit
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disponibles pour réduire les risques de frais inattendus.

Énoncé de la Federal Communications Commission
Section 15D : Communications personnelles non

brevetées.

Cet équipement a été accrédité comme étant conforme aux
règlements qui régissent les dispositifs de communications
personnelles non brevetés en vertu de la sous-section D de la partie
15 du règlement de la FCC. Cette sous-section établit les
règlements pour les dispositifs qui fonctionnent dans la bande de
fréquence de 1920 à 1930 MHz.

Partie 68 : Numéro d’enregistrement du réseau. Cet

équipement est enregistré auprès de la FCC, conformément à la
partie 68 du règlement de la FCC et porte le numéro
AS593M-13283-MF-E de la FCC.

Partie 68 : Signaux de supervision de réponse. Permettre

à cet équipement d’être utilisé sans prévoir de signaux de
supervision de réponse est contraire au règlement de la partie 68.
Cet appareil envoie des signaux de supervision de réponse au
réseau public commuté dans les cas suivants :

■ Le poste appelé a répondu

■ La standardiste a répondu

■ Appel acheminé à un message enregistré qui peut être

géré par l’utilisateur du CPE.

■ Cet appareil retourne des signaux de supervision de

réponse pour tous les appels SDA réacheminés au réseau
téléphonique public commuté. Les exceptions acceptables
sont les suivantes : quand un appel reste sans réponse, s’il
reçoit une tonalité d’occupation ou une tonalité de
recomposition.

Marques de commerce

DEFINITY Enterprise Communications Server est une marque
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monde.
DEFINITY Communications System est une marque déposée de
Lucent Technologies aux États-Unis et partout dans le monde.

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Comcode 108468539
Version 1, Mai 1999

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Remerciements

Ce document a été préparé par
BCS Product Publications group,
Technologies Lucent
Middletown, NJ 07748-9972

Copyright © 1999 Technologies Lucent
Tous droits réservés
Imprimé aux États-Unis

Contents

Issue 1 May 1999 v

About This Book xiii

■ Introduction xiii

■ Audience xiii

■ Electromagnetic Compatability Warning xiv

Important Safety Guidelines for Users xiv
Exposure to Radio Frequency Energy xiv
Cardiac Pacemakers xiv
Hearing Aid Compatibility xv

■ Organization xv

■ Related Information xvi

■ Typographic Conventions xvi

1 Overview 1-1

■ Introduction 1-1

■ DEFINITY Wireless Busines s System 1-1

■ 9630 Series Wireless Terminal 1-1

Features and Benefits 1-4

■ Supplementary WT Equipment 1-5

■ DWBS Capacity and Coverage 1-5

2 Battery Charger 2-1

■ Introduction 2-1

■ Battery Charger Features 2-2

Extending Battery Life 2-3

■ Battery Charger Oper ati ons 2-6

Positioning the Battery Charger 2-6
Installing the Battery Charger 2-6
Inserting a Battery Pack Into the Spare

Battery Compartment 2-9

Contents

vi Issue 1 May 1999

Removing a Battery Pack from the Spare

Battery Compartment 2-10

Inserting the WT into the Battery Charger’s

WT Cradle 2-10

Removing the WT From the WT Cradle 2-11

■ Troubleshooting the Battery Charger 2-12

■ Battery Charger Wall-Mounting Template 2-16

3 Features and Operations 3-1

■ Introduction 3-1

■ 9630 Series WT Features 3-1

Hard Key Interface 3-3
Soft Key Interface 3-3
Muting and Unmuting the WT 3-4
Volume Control Buttons 3-4
Display 3-4
Dial Pad 3-6

■ Operating the 9630 Series WT 3-7

Administering Personalized Ringing 3-7
Adjusting the Earpiece Volume 3-8
Adjusting Ringer and Warning/Notification

Tones 3-8
Activating and Deactivating the Backlight 3-8
Making Calls 3-9
Answering Calls 3-10
Activating and Deactivating the Vibrator 3-10
Activating and Deactivating Silent Mode 3-11
Transferring Calls 3-11
Conferencing Calls 3-12
Holding Calls 3-12
Ending Calls 3-12
Dropping Calls 3-12
Locking and Unlocking the WT 3-13
Redialing Calls 3-15

Contents

Issue 1 May 1999 vii

Displaying Service Information 3-16

■ Fastening the Belt Clip 3-17

■ Removing the Belt Clip 3-18

4 Audible Information Tones and

Error Messages 4-1

■ Introduction 4-1

■ Incoming Call Ring Patterns 4-1

■ Error Beep 4-2

■ Warning Tone 4-2

■ User-Level Error Messages 4-3

A Safety Instructions A-1

■ Introduction A-1

■ Using the Product A-1

■ Maintaining the WT A-3

B Specifications B-1

■ Introduction B-1

■ Operating Temperatures B-1

■ Storage Temperatures B-1

GL Glossary GL-1

Contents

viii Issue 1 May 1999

IN Index IN-1

Figures

Issue 1 May 1999 ix

1 Overview

1-1. 963 0 Ser ie s W i reles s Terminal 1-3

2 Battery Charger

2-1. Battery Charger for the 9630 Series WT 2-2
2-2. Inserting Power Cord into the Battery

Charger 2-7
2-3. Sliding Battery Charger into Place 2-8
2-4. Plugging in AC Adapter 2-9
2-5. Inserting Battery Pack Into Spare

Battery Compartment 2-10
2-6. Inserting WT Into the Cradle 2-11
2-7. Battery Charger Wall-Mounting Template 2-16

3 Features and Operations

3-1. 9630 Series WT 3-2
3-2. Icons for the 9630 Series WT 3-5
3-3. Fastening the Belt Clip 3-17
3-4. Removing the Belt Clip 3-18

Figures

x Issue 1 May 1999

Tables

Issue 1 May 1999 xi

1 Overview

1-1. 9630 Series WT Features and Benefits 1-4

2 Battery Charger

2-1. LED Indicators 2-3
2-2. Battery Pack Refresh Cycle 2-4
2-3. Battery Charger Problems and

Possible Solutions 2-12

4 Audible Information Tones and Error

Messages

4-1. User-Level Error Mess age s and

Corrective Actions for the WT 4-3

Tables

xii Issue 1 May 1999

Issue 1 May 1999 xiii

About This Book

Introduction

The DEFINITY®

Wireless Business System 9630 Series Wireless Terminal User’s

Guide

explains how to use, maintain, and troubleshoot your DEFINITY Wireless

Business System (DWBS) 9630 Series Wireless Terminal (WT).

Audience

This guide is intended for anyone using the DWBS 9630 Series WT.

About This Book

xiv Issue 1 May 1999

Electromagnetic Compatability
Warning

Important Safety Guidelines for Users

For safe and efficient operation of your DWBS 9630 Series WT, observe these
guidelines.

Your WT is a radio transmitter and receiver. When the battery is installed, the WT
is on and it receives and also sends out radio frequency (RF) energy. The WT
operates in the frequency range of 1920-1930 MHz. Your handheld WT uses the
digital Time Division Multiple Access (TDMA) mode; the power is transmitted in
bursts at a 100 Hz-pulsed repetition rate. The peak envelope transmit power is
100 mW or less.

Exposure to Radio Frequency Energy

The design of your WT complies with the latest safety levels from the Institute of
Electrical and Electronic Engineers (IEEE) and the American National Standards
Institute (ANSI) with respect to human exposure to RF energy. Of course, if you
would like to limit RF exposure even further, you may choose to control the
duration of your calls.

Most electronic equipment, such as equipment in hospitals, is shielded from RF
energy. However , RF energy from wireless telephones may affect some electronic
equipment.

Cardiac Pacemakers

The Health Industry Manufacturers Association recommends that a minimum
separation distance of six inches be maintained between a handheld WT and a
pacemaker to avoid potential interference with the pacemaker. Also, the following
guidelines are recommended.

!

WARNING:

Always keep the WT more than six inches from the pacemaker whenever
the battery is in the WT.

S'il y a une pile dans le SF, toujours le garder à plus de six pouces du
pacemaker.

!

WARNING:

Do not carry the WT in a breast pocket.
Ne pas porter le SF dans une poche-poitrine.

Organization

Issue 1 May 1999

xv

!

WARNING:

Use the ear opposite the pacemaker to minimize the potential for
interference.

Utiliser l’oreille du côté opposé de celui où se trouve le pacemaker pour

minimiser les risques de parasites.

If you suspect that interference is taking place, take the battery out of your WT
immediately.

Hearing Aid Compatibility

Although the DWBS WT is compatible with inductively coupled hearing aids, you
should consult your physician or hearing aid manufacturer to determine if your
hearing aid is adequately shielded from external RF energy. The operation of
inadequately shielded medical devices may be adversely affected when a
portable WT is operating in close proximity.

Organization

This rest of the document is organized as follows:

■ Chapter 1, “Overview,” provides an overview of the DWBS, the 9630

Series WT, and the battery charger.

■ Ch apter 2, “Battery Charger,” provides battery charger and general care

instructions to ensure dependable and uninterrupted service.

■ Chapter 3, “Features and Operations,” provides information and

diagrams needed to make full use of the DWBS 9630 Series WT.

■ Chapter 4, “Audible Information Tones and Error Messages,” identifies

and describes the DWBS 9630 Series WT incoming call ring patterns, error
beeps, error tone, confirmation tone, and warning tones. The chapter also
identifies and describes in-line errors and user-level error messages for the
WT .

■ Appendix A, “Safety Instructions,” discusses the appropriate safety

instructions for the 9630 Series WT and the charger.

■ Appendix B, “Specifications,” provides various specifications for the

DWBS.

A glossary and index are also included.

About This Book

xvi Issue 1 May 1999

Related Information

Other books in the DWBS series are as follows:

■

DEFINITY ECS Interface for the DEFINITY Wireless Business System
Guide, 555-232-108

■

DEFINITY Wireless Business System Installation and Test, 555-232-102

■

DEFINITY Wireless Business System Maintenance, 555-232-103

■

DEFINITY Wireless Business System Site Planning, 555-232-601

■

DEFINITY Wireless Business System 9630 Series Wireless Terminal Quick
Reference Card, 555-232-702

Typographic Conventions

The following typographic conventions are used in this book to convey information
consistently and quickly.

■

This typeface

is used for references to titles of other information and for

emphasis within other typefaces.

■ This typeface emphasizes key words to help clarify meaning in a sentence

or to call attention to a distinction.

■ The following note icon identifies additional information pertinent to the text

preceding it.

NOTE:

Issue 1 May 1999 1-1

1

Overview

Introduction

This chapter provides an overview of the following:

■ DEF INITY Wireless Business System (DWBS)

■ 9630 Series Multiline Wireless Terminal (WT), including its features and

benefits

■ Battery charger for the WT

■ DWBS capacity and coverage

DEFINITY Wireless Business System

The DWBS is a wireless telecommunications system that offers mobility around
the workplace. It integrates wireless capabilities into the DEFINITY Enterprise
Communications Server

®

(ECS). The DWBS radio components operate in the
unlicensed part of the Personal Communications System (PCS) band (1920
MHz-1930 MHz); this negates the need to obtain a license to use the DWBS.

9630 Series Wireless Terminal

The 9630 Wireless Terminal (WT) is a pocket-size, portable phone that provides
wireless mobility as well as access to full business features and many DEFINITY
ECS features.

The 9630 Series WT provides either two or three call appearances and a four-line
by 16-character liquid crystal display (LCD) plus a row of icons indicating the

Overview

1-2 Issue 1 May 1999

status of the following: message waiting, signal strength, lock, vibrator, battery,
silent, mute, and next.

The 9630 Series WT contains the following hard keys (buttons) on the keypad:
On/Off, Redial, Menu, Next, Silent, Conf, Trans, and Hold; it also contains a Mute
button and two volume control buttons on the side. In addition, the WT contains a
dial pad and four soft key buttons.

The 9630 Series WT is not physically connected by a cord to the DEFINITY ECS
or any other DWBS component. Instead, the WT is wireless and communicates
via a radio link to a network of Wireless Fixed Bases (WFBs), which in turn
connect the WT to the DEFINITY ECS. The 9630 Series WT is designed to be
compatible with existing and future releases of the DWBS.

NOTE:

The following figure shows the 9630 Series WT. Chapter 3 of this guide
describes the 9630 Series WT in detail and contains instructions on how to
use the WT.

9630 Series Wireless Terminal

Issue 1 May 1999

1-3

Figure 1-1. 9630 Series Wireless Terminal

Wireless

*

#

On/Off

Soft Keys

Dial Pad

Display

Terminal

Silent

Conf

Trans

Hold

123

ABC DEF

456

JKL MNO

7

89

TUV WXYZ

0

OPER

Redial Menu Next

GHI

PQRS

Hard Keys for

Menu
Next

Volume

Control

Menu Control

Hard Keys

for Call

On/Off
Redial
Silent
Conf
Trans
Hold

Mute

9630

Headset Jack

Control

Management

Ringer
Earpiece

Overview

1-4 Issue 1 May 1999

Features and Benefits

The DWBS 9630 Series WT provides features and benefits that take the following
into account:

■ Noisy and relatively inhospitable environments

■ Durability and reliability

Table 1-1. 9630 Series WT Features and Benefits

Features Benefits/Descriptions

Fixed feature buttons Provides one-button access to frequently-used

functions, including conference, transfer, redial,
mute, silent, and hold.

Three call
appearances

Provides the ability to place and receive multiple
calls.

Louder ringer and
receiver volume

For use in noisy environments.

Noise-Canceling
Microphone

Minimizes background noise and therefore provides
a quieter call for the listener in noisy environments.

Vibrator (Silent Alert) Provides a vibrating, silent alert for incoming calls

that can be turned on and off from the menu.

Built-in attachments for
belt clip and lanyard;
carrying case included
with the set

Provides carrying options. Secure s the WT in
environments where the WT may be dropped from a
height greater than for a standing position.

Extended battery life Provides more than eight hours of talk time and more

than 100 hours of idle time.

Standard headset
adapter

Provides hands-free operation.

Backlit display Allows using the WT in poorly lit conditions.
Personalized Ringer Valuable in environments where WT users are in

close proximity to each other because it allows

individual users to program a “specified” ring to allow
them to know that an incoming call is being received
on their line.

Impact resistant Designed to withstand multiple drops from a standing

position.

Headset May be used for hands-free operation.

Supplementary WT Equipment

Issue 1 May 1999

1-5

Supplementary WT Equipment

A DWBS battery charger, a battery, and additional battery packs are available with
each WT.

The DWBS battery charger is a desktop charger; however, the charger can be
mounted on either a wall or desktop. The charger charges a fully discharged
battery in less than one and one-half hours.

Your 9630 Series WT must be charged before you use it for the first time. All

instructions and a diagram for this process are provided in Chapter 2, “Battery
Charger.”

DWBS Capacity and Coverage

The DWBS 9630 Series WT is designed to provide the highest quality of mobility
service that wireless technology permits. Your system is designed for full
functionality and excellent voice quality throughout the areas where service is
provided as defined by your company’s communications director.

Since this system uses RF signals for the communications channel to your WT,
there are situations when you may notice a difference in service from your wired
voice terminal. These situations may exist because it is difficult, if not
economically unreasonable, to provide flawless coverage in all areas (for
example, behind large metal storage or file cabinets, in a vault, or in a cold
storage locker). In many of these cases, your company decided, at the time your
system was designed, that perfect service in areas such as these is not
warranted.

While the DWBS features the highest capacity possible within the Federal
Communications Commission (FCC) regulations and Personal Wireless
Telecommunications (PWT) standards, the number of radio channels available is
limited and dependent on the amount of radio equipment installed. To put this in
perspective by relating it to your private branch exchange (PBX), a central office
(CO) trunk (dial 9) is not provided for every user; in fact, a ratio of one CO trunk
per 10 users is common. Likewise, with DWBS, a radio channel is not available for
each user throughout your defined coverage area. Therefore, if a large number of
users attempts to use the system by either making or receiving calls at the same
time and in the same area, a radio channel may not be available; this results in a
“No Channel Available” condition. An example of this would be if a large number
of users were to attend a training course on the DWBS and, after the pocket
phones were distributed at the end of the class, more users attempted to call each
other than is allowed by the number of radio channels available in the area.

As you move about your premises, the system may not be able to find an idle
radio channel to allow you to continue an active call because the area you are
entering is very busy. This may result in a degraded connection, even when you
are in an area that usually provides good coverage. Most likely, the difficulty is