Lucent Technologies 8411 User Manual
DEFINITY® Enterprise Communications
Server Generic 1, Generic 3,
and System 75
8411 Voice Terminal User’s Guide
Lucent T ech nolo gies —
formerly the communications
systems and technology
units of AT&T
555-230-872
Issue 1
May 1996
Contents
Your 8411 Voice Terminal
The PassageWay Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connection with Analog Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
The PassageWay Button (Button #9) and the Analog Adjunct
Status Button (Button #10). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
PassageWay Status Indications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Analog Adjunct Status Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Sharing the 8411 Telephone Line with the Analog Adjunct . . . . . . . . . . . . . . . . . . . . . 9
A Quick Look at the Features
Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . . . . 13
How to Use the Features
General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Conventions Used in The Following Procedures. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Quick Reference Lists (at the Back of This Guide). . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the Display, Softkeys and Display Control Buttons
Entering Softkey Mode and Viewing the Three Feature Option Screens . . . . . . . . . 16
Other Softkey Features That May Be On Your Display. . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Softkeys to Activate a Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Voice Feature Procedures
Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Abbreviated Dialing (AD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Automatic Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Bridging/Manual Exclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Call Coverage/Consult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call Forwarding All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Drop. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Intercom (Automatic/Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Leave Word Calling (LWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
. . . . . . . . . . . . . . . . . . . . . . . . . . . 16
i
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Select Ring (and Ringer Volume). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Send All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Test/Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Display Feature Procedures
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Exit (Normal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Message Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Normal (Exit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Stored Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Time/Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Tones and Their Meaning
Ringing Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Feedback Tones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Troubleshooting
System 75 Version Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Key Words to Know
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Quick Reference Lists
ii
Your 8411 Voice Terminal
The 8411 voice terminal is available in two models: the 8411D, shown below in Figure 1, has a
display; the 8411B does not have a display. Although the display on the 8411D, along with the
softkeys and display control buttons, offers the user valuable added functionality, both models are
comprehensively equipped so you can make the best use of the many features of the Lucent
T ech nolo gies DEFINITY
System 75.
To familiarize yourself with the various features of your voice terminal, you can use Figure 1
below, which shows a top view of the 8411D voice terminal (the 8411B has the same button
layout, but does not have a display), Figure 2, on page 5, which shows a bottom view, and Figure
3, on page 6, which shows a rear view of the 8411. The features offered on the 8411 voice
terminal are explained below each figure.
®
Enterprise Communications Server (ECS) Generic 1 or Generic 3 and
Handset
Telephon e
number card
Volume contr ol
button
Transfer button
Shift button
Test/Diagnostics
button
Mute button
Speaker button
Figure 1. Top View of the 8411D Voice Terminal (With Display)
Shift Transfer
Test Conf
Mute Drop
Speaker Hold
Hold/Ring
button
Volume
#1
#6
#7
#2
#8
#3
#4
#9
#5
#10
Message
ABC DEF
1
23
456
PQRS TUV WXYZ
78
Ring
O
*
Conference button
Drop button
8411D
Display
4 Softkeys
NextPrevMenu Exit
4 Display
control
buttons
10 Call appearance/
feature buttons
Used for
PassageWay status
Used for Analog
Adjunct status
MNOJKLGHI
9
#
Message light
Dial pad
1
Starting with the upper right corner of Figure 1 and continuing clockwise:
Next
Prev
Display
(on 8411D terminal only)
4 Softkeys
(on 8411D terminal only)
4 Display control buttons
(on 8411D terminal only)
A 2-line by 24-character display.
The four buttons located below the display and labeled with arrows
( ), correspond to words on the display screen. You can use the
softkeys along with display control keys to access up to 12 features
on your voice terminal in addition to those features administered on
the call appearance/
feature buttons.
For a list of the features that can be accessed with the softkeys, check
with your system manager. For procedures for using these softkey
features, see “Using the Display, Softkeys, and Display Control
Buttons” later in this guide.
These four buttons are labeled , , ,
.
and
Menu
• is used to enter Softkey Mode and access the first feature
Menu Exit
Prev
option screen.
Exit
• is used for exiting the Display Mode and returning to
Normal (call-handling) Mode.
• and can be used to help you go back and
Next
forth through the feature option screens.
10 Call appearances/
feature buttons
(and designation card)
(The lights beside Button #9
are) used for PassageWay
status
(The lights beside
Button #10 are) used for
Analog Adjunct status
At least three of these 10 buttons are devoted to incoming and
outgoing calls (call appearances) and are labeled
with an extension number; the remaining buttons access features
(feature buttons) an d are labeled with a feature name. Each has a red
light telling you this is the line you are using or this is the line you
will get when you lift your handset. The green status light next to
each call appearance and feature button tells you th e line o r f eature is
being used.
On the designation card, write the call appearance telephone number
or extension or the feature that each of these 10 buttons can access.
The red and green lights next to Button #9 show the status of the
PassageWay® connection, if a PC used for PassageWay is connected
to the rear of the 8411. For the meaning of the lights, see
“PassageWay and Analog Adjunct Status Indications” later in this
guide.
The red and green lights next to Button #10 show the status of the
Analog Adjunct, if there is one connected to the rear of the 8411. For
the meaning of the lights, see “PassageWay and Analog Adjunct
Status Indications” later in this guide.
Note: The system ma nager may al so option Bu tton #10 so it can be
used to send a disconnect signal to the analog adjunct when the 8411
and analog adjunct share the same telephone line.
2
Message light
Shift
Shift
Dial pad
Conference button
Drop button
Hold/Ring button
Speaker button
Mute button
A red light which goes on steadily when a message has been left for
you. Check with your system manager to see how you can retrieve
your messages.
The standard 12-button pad for d ialin g ph one numb e rs and accessing
features. The letters “Q” and “Z” have been added to the appropriate
dial pad keys for directory access, and the “5” button on your dial pad
has raised bars for
visually-impaired users.
For setting up conference calls. This button is labeled .
Conf
For disconnecting from a call or dropping the last party added to a
conference call.
A red button for putting a call on hold. By pressing and then
Hold
, you can select a personalized ring for your voice terminal
Shift
from eight possible ringing patterns.
For accessing the built-in 2-way speakerphone.
Note: Your voice terminal can be set for either the Speaker (listen-
only) feature or the Speakerphone (listen and talk) feature. Check
with your system manager to see how your Speaker button is to be
used.
For turning off the microphone associated with the handset or the
built-in speakerphone so the other person on the call cannot hear you.
Test/Diagnostics button
Shift button
Transfer button
When the voice terminal is initially powered up, the red light next to
Test
flashes if the link with the PBX is not
(or not yet) operational. The light changes to steady red when the
voice terminal is able to communicate with the PBX, and then goes
off after a short period of time. After the voice terminal is powered
up, you can pr ess to
Test
test the lights and the display (if
applicable) on your voice terminal.
If you press and then , you can perform a diagnostics
Test
test of the PassageWay connection (if a PC has been con nected to the
RS-232-D jack on the rear of the set) and the status of the Analog
Adjunct (if one has been connected to the Analog Adjunct jack also
on the rear of the set). For more information on the meaning of the
diagnostics lights for the PC and the Analog Adjunct, see
“PassageWay and Analog Adjunct Status Indications” later in this
manual.
A blue button which can be used to access two additional features
(when is active, the red light next to the button is on):
• When used with , you can select a personalized ring from
Hold
among eight available patterns.
• When used with , you can perform a diagnostics test of
Test
the PassageWay and/or the Analog Adjunct connected to the RS232-D jack and Analog Adjunct jack, respectively, on the rear o f
the set.
For transferring a call to another voice terminal.
3
Volume control button
Telephone number card
Handset
For adjusting the volume of the following:
• The speakerphone or speaker when a call is in progress using the
2-way speakerphone or 1-way speaker
• The handset receiver level while a call is in progress using the
handset
• The tone ringer when the speaker is off and either the handset is
inactive or the tone ringer is active
Note: When the speaker is active, the ringer volume is
automatically reduced to a low setting. The volume is restored when
the speaker is turned off.
Remember: The Volume control button on your voice terminal
does not control the volume level of adjunct equipment.
For noting the area code and telephone number of your voice
terminal.
A handset is provided for p lacing an d receiving calls . (T he h ands et is
also known as the receiver.) In most cases, you must lift the handset
(go off-hook) or activate the s peaker or speakerphone before you can
use a feature.
4
Kickstand
Routing
channel
for line cord
and adjunct
cord
Line jack
Adjunct
jack
LINE
ADJUNCT
Handset
jack
!
Figure 2. Bottom View of the 8411 Voice Terminal
The various components which appear on the bottom of the 8411 voice terminal are shown in
Figure 2 and listed and explained below.
Handset jack
Adjunct jack
This jack is for connecting a handset, with handset cord, to your
voice terminal. The jack is labeled
.
This jack is used for connecting an external speakerphone (such
as an S101A or S201A Speakerphone) or a headset adapter (such
as a 500A Headset Adapter) to your voice terminal.
The jack is labeled “ADJUNCT.”
Line jack
This jack is used for connecting a line cord to your
voice terminal. The jack is labeled “LINE.”
Routing ch a nn e l
Thread the line cord (and adjunct equipment cord,
if applicable) through the routing channel.
Kickstand
Can be lifted from the deskstand or can be left level with the
bottom of the voice terminal. Check which kickstand adjustment
allows you the best viewing angle of the display. (Only the 8411D
has a display.)
5
Analog Adjunct jack
RS-232-D jack
Figure 3. A Rear View of the 8411 Voice Terminal
The Analog Adjunct jack and the RS-232-D jack, shown in Figure 3, are located on the rear of
the voice terminal.
Analog Adjunct jack
This RJ11C jack is us ed for connecting analog equipment such as
answering machines, fax machines, PC or laptop d ata/fax mo dem
cards, data sets or modems, audio teleconferencing equipment,
and TTY machines commonly used by the hearing impaired. For
more information about this connections, see “Connection with
Analog Equipment” later in this section.
RS-232-D jack
This asynchronous RS-232 jack is used for connecting the voice
terminal to the COM port on an IBM
®
-compatible personal
computer on which you can load and use the Lucent T echn ologies
PassageWay Solution software. For a description of the
PassageWay applications, see “The PassageWay Connection”
later in this section.
6
The PassageWay Connection
The EIA RS-232 type jack on your 8411 voice terminal provides you with an interface between
the voice terminal and the COM port on an IBM-compatible personal computer. This interface
allows you to access Lucent Technologies PassageWay Solution software which you can install
on your PC.
For more information on installing and using PassageWay Solution with your 8411 voice
terminal, read the information contained in the PassageWay® Direction Connection Solution For
DEFINITY
®
Communications System 8411 Voice Terminal User’s Guide, 585-201-115. You can
order this book by calling the GBCS Publications Fulfillment Center at 1 800 457-1235.
Connection with Analog Equipment
Through the Analog Adjunct RJ11C jack on the rear of the set, the 8411 voice terminal provides
connection with Analog Adjuncts such as answering machines, fax machines, PC or laptop data/
fax modem cards, data sets or modems, audio teleconferencing equipment, and TTY machines
commonly used by the hearing impaired. On System 75, System 85, and the DEFINITY ECS G1
and G2 switches and DEFINITY ECS G3 releases prior to G3V4, Issue 3 (your system manager
can tell you to which switch your voice terminal is connected), the analog equipment shares the
telephone line with the voice terminal. Therefore, while the telephone is being used, you cannot
use the Analog Adjunct at the same time, or vice versa. On
the DEFINITY ECS G3V4, Issue 3 and later, the 8411 and the Analog Adjunct can be assigned
separate telephone lines, and thus the voice terminal and Analog Adjunct can be used
simultaneously.
The PassageWay Button (Button #9) and the Analog Adjunct Status Button (Button #10)
The system manager may choose to option Button #9 on the 8411 voice terminal, the next-to-last
button in the second column (see Figure 1 for button numbering), so that the red and green lights
next to the button provide PassageWay status information. (See “PassageWay Status Indications”
below.) If Button #9 is optioned in this manner, it is then disabled and CANNOT be used as a call
appearance button.
The system manager may also choose to opt ion Button #10 (again, see Figure 1 for its location)
so that its adjacent red and green lights provide Analog Adjunct status information. (See “Analog
Adjunct Status Indications” on the next page.) If Button #10 is optioned in this way, the button’s
function changes from a call appearance button to a local button that can be used to send a
disconnect signal to the analog adjunct. (See “Sharing the 8411 Telephone Line with the Analog
Adjunct” later in this section.)
Notes: If optioned by the system manager, the light indications next to these two buttons go on
and off automatically.
If these buttons are optioned for PassageWay and Analog Adjunct status,
Button #9 is always used to monitor Pas sageWay, and Button #10 is always used to monitor the
Analog Adjunct.
You can also perform a diagnostics test of the PassageWay connection and the status of the
Analog Adjunct by pressing and then
Shift Test
the red and green lights next to Buttons #9 and #10 to show the status of the PassageWay and
Analog Adjunct connections.
. These two button presses will activate
7
PassageWay Status Indications
The 8411 provides the following status indications next to Button #9 for the PassageWay
connection:
PassageWay
Status
Green Light Red Light
AT Command Mode Off On
PassageWay Mode On Off
DCP Looparound Flash
Switch Link Down Wink
1
2
Flash
Wink
EIA Out-of-Sync Flash Off
Memory Error/Wait
Off Flash
Modes
Program Mode On Flash
1. A Flash is a repeating pattern of 500 ms ON and
500 ms OFF.
2. A Wink is a repeating pattern of 750 ms ON and
250 ms OFF.
Analog Adjunct Statu s Ind ic ati on s
On the 8411 the GREEN light provides the following status indications, next to Button #10, for
the Analog Adjunct connection.:
Analog Adjunct
Status
The Analog Adjunct is
Green Light
On
off-hook
The Analog Adjunct is
Off
on-hook and idle
The voice terminal is sending
Flash
a ringing signal to the Analog
Adjunct
8
The RED light next to Button #10 on the 8411 shows whether the Analog Adjunct OR the 8411
voice terminal currently has control of the telephone line.
Which has control of the
telephone line?
The Analog Adjunct has control of the line
The 8411 voice terminal has
control of the line, or the line
is idle
Note: If the 8411, with Analog Adjunct, is connected to a DEFINITY ECS G3V4, Issue 3, (or
later) switch, the red light next to Button #10, the button light that monito rs the Analog Adjunct
interface, is always on.
Red light
On
Off
Sharing the 8411 Telephone Line with the Analog Adjunct
When your 8411 voice terminal has not been assigned a separate telephone number for your
analog adjunct, that is, the telephone line must be shared between your voice terminal and the
analog adjunct connected to the Analog Adjunct jack, you CANNOT use your 8411 and the
analog adjunct at the same time. If you desire to use your 8411 (the handset, the built-in
speakerphone, or any adjunct equipment connected to the Speakerphone/Headset jack) while the
analog adjunct is using the line, you must first disconnect the analog adjunct.
You may disconnect the analog adjunct manually using a button on the analog adjunct or use a PC
command if the analog adjunct is connected to the PC.
Button #10 can also be used to disconnect the call on the analog adjunct if that button has been
enabled for the disconnect function.
In addition to the manual and Button #10 methods for disconnecting the analog adjunct, going offhook and pressing the appropriate call appearance button will also cause the line to be switched to
the voice terminal (the handset, speakerphone, or any adjunct equipment connected to the
Speakerphone/Headset jack) and a disconnect signal will be sent to the analog adjunct. This
method allows you to automatically disconnect the analog adjunct to:
• Answer an incoming call on another call appearance
• Originate a call on an idle call appearance
• Interrupt the analog adjunct and use the active call appearance
Note: This feature requires the 8411 to use the first three call appearance/feature buttons (the top
three button in the first column) as call appearance buttons. If there are more than three call
appearance buttons administered, the feature will still work with these (top) three buttons, but
NOT with the additional call appearance buttons.
For incoming calls, the device that answers first (that is, the 8411 handset, 8411 built-in
speakerphone, any adjunct equipment connected to the Speakerphone/Headset jack on the 8411,
or the analog adjunct connected to the 8411 Analog Adjunct jack) gets control of the call. Note
that not all incoming calls will cause a ringing signal to be sent to the analog adjunct. A ringing
signal will be sent only if all call appearances are idle and the incoming call is either an inside
call, a DID/Attendant call, or a Priority call.
9
A Quick Look at the Features
Here are brief descriptions of both voice features and display features that can be used with the
8411 voice terminal. Each description includes what each feature does and how you might want to
use it.
Note: You will automatically have the following features on your voice terminal: Conference,
Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/the
Exit feature (labeled on the voice terminal) among the display features. You may also be
able to use the Speakerphone or the Speaker feature. Check with your system manager to see
what other features you can use with the DEFINITY ECS Generic 1 or Generic 3 or System 75
switch.
Note: If you are using an 8411D voice terminal (which has a display), you may also be able to
use up to 12 other features accessed with the softkeys and display control buttons. These features
are in addition to the features administered on the call appearance/feature buttons on your voice
terminal. Check with your system manager to see which softkey features are available to you.
Exit
Voice Features
Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and
easy dialing. Each number can be a complete or partial telephone number, an extension number,
or a trunk or feature access code. Abbreviated Dialing offers four possible types of lists —
personal, group, system, and enhanced, and you can have a total of three out of the four lists.
Numbers on a personal list are programmable by you; numbers on group lists are programmable
by the controller of the list; system lists are programmable only by the system manager. Use this
feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Check
with your system manager concerning what types of lists you have and how many of each list. If
your voice terminal is connected to a DEFINITY ECS G3V4 (or later), you can also program a
number on an Abbreviated Dialing button that is not stored on an AD list. This Automatic Dialing
button can be used for one-touch dialing of frequently called numbers.
Automatic Callback Sends you a special 3-burst ring indicating a previously busy or
unanswered extension you dialed is now available. Use to avoid constant redialing when you wish
to speak to someone who is frequently busy on the telephone or in and out of the office. Note:
You can use this feature only for extensions, not for outside numbers.
Bridging/Manual Exclusion Permits you to answer or join calls to someone else's extension
by pressing a br i dged appeara nce button on your voice terminal. This button can be any call
appearance button labeled with another user’s primary extension number, as assigned to you by
your system manager. Use to assist in handling calls for a designated coworker. Note: You can
use the Manual Exclusion feature to keep other users with whom you have a bridged call
appearance from listening in on an existing call.
Call Coverage/Consult Provides automatic redirection of certain calls to your voice terminal
for answering. (Your system manager determines which calls will be sent to you.) Use to answer
calls for other extensions for whom you provide coverage.
10
Note: If you are a covering user, you can use the Consult feature, after answering a coverage call,
to call the principal (the person for whom you are answering calls) for private consultation. Then,
you can add the calling party to the conversation, transfer the call to the principal, or return to the
calling party.
Call Forwarding All Calls Temporarily forwards all your calls to another extension or to an
outside number, depending on your system. Use when you will be away from your voice terminal
and you want your calls to be forwarded to a telephone number of your choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use when
you need to go elsewhere to get information during a call, or whenever you wish to complete a
call from a different location. Also, if the call received is for someone else, use it to hold the call
until the called party can answer it from another voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in your pickup
group. Use when you wish to handle a call for a group member who is absent or otherwise unable
to answer. Note: You can use this feature only if you and the called party have been assigned to
the same pickup group by your system manager.
Conference Allows you to conference up to six parties on a call (including yourself) so you
can conduct a 6-way discussion. Use to set up time-saving conferences, or to spontaneously
include an additional party important to a conversation.
Diagnostics Allows you to perform a diagnostics test of the PassageWay connection and the
status of the Analog Adjunct (if either of these is connected to your 8411 set). The red and green
lights go on next to Buttons #9 and/or #10 to indicate the status of these two functions. F or more
information on the meaning of the PassageWay and Analog Adjunct lights, see “PassageWay and
Analog Adjunct Status Indications” earlier in this guide.
Drop Disconnects from a call without requiring you to hang up the handset, turn off the
speakerphone, or press the switchhook. Can also be used with the Conference feature to
disconnect the last party added. Use whenever you want to continue using the handset or
speakerphone after ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another
call, activate another feature, answer a waiting call, or leave your voice terminal to do another
task. Use when you have a call you don’t want to drop, but have to interrupt briefly to do
something else.
Intercom (Automatic/Dial) Gives you quick access to specified extensions. With Automatic
Intercom, you can call a predetermined partner by pressing a single feature button. With Dial
Intercom, you can call any member of a predetermined group of users. (For the Dial Intercom
feature, you need to know the group member’s 2- or 3-digi t code.) Use to rapidly dial fre quently
called numbers.
Last Number Dialed Automatically redials the last extension or outside number you dialed.
Use to save time in redialing a busy or unanswered number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back. The
called party will be able to dial message service (for example, an attendant, AUDIX
®
, a covering
user, etc.) to retrieve a short, standard message which gives your name and extension, the date and
time you called, and the number of times you called. Use whenever you wish to have someone
call you back; it will help cut down on repeated call attempts. This feature also allows other
people in your system to leave a message for you.
Message Your Message light goes on when a caller has left a message for you. You can then
follow your system manager’s local message retrieval procedures to get your message.
Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use
when you want to confer with someone in the room with you, but you do not want the other
person on the call to hear your conversation.
11
Priority Calling Allows you to call an extension with a distinctive 3-b urst ring to ind icate you r
call requires immediate attention. Use when you have important or timely information for
someone.
Select Ring Allows you to choose your own personalized ringing pattern for your voice
terminal from among eight available patterns. Use to help distinguish your incoming calls from
Shift
those of other nearby voice terminals. This feature is accessed by pressing
Hold
.
and then
Send All Calls Temporarily sends all your calls to the extension of a person designated by
your system manager to answer them when you cannot (perhaps a secretary or receptionist). Use
when you will be away from your desk for awhile, or when you do not wish to be interrupted by
telephone calls.
Speaker (Listen-Only) Allows you to place calls or access other voice features without lifting
the handset. However, in order to speak to the other party, you must use the handset. Use with
feature activities that require listening only, such as
on-hook dialing, monitoring calls on hold, and group listening situations. Note: Your voice
terminal has either the Speaker (listen-only) or the Speakerphone function. Check with the system
manager to see how your voice terminal is administered.
Speakerphone Allows you to place and answer calls or access other voice features without
lifting the handset. Use the built-in speakerphone any time you prefer hands-free communication,
both speaking and listening, or for group conference situations. Note: Your voice terminal is set
for either the Speaker (listen-only) or the Speakerphone (listen and speak) feature. Check with
your system manager to see how your voice terminal is administered.
Test
Test When the voice terminal is initially powered up, the red light next to
flashes if the
link with the PBX is not (or not yet) operational. The light changes to steady red when the voice
terminal is able to communicate with the PBX, and then goes off after a short period of time.
After the voice terminal is powered up, you can press to test the lights and the display on
Test
your voice terminal.
Transfer Transfers a call from your voice terminal to another extension or outside number. Use
when your caller needs to speak further with someone else.
12
Display Features and Features Used with the Softkeys
Note: If you are using an 8411D voice terminal (which has a display), you can also use up to 12
additional features accessed with the softkeys and display control buttons. Your system manager
can tell you which softkey features are available to you.
Directory Searches for the extension of another user in your location by allowing you to key in
the user’s name with the dial pad. Use as a handy quick reference source for extension number
information.
Exit
Exit Use
feature) and return to Normal (call-handling) Mode. Once you are in Normal Mode, you can use
the display to identify current call appearance, calling/called party, and calling/called number.
Feature Status Indication Indicates the status of each feature accessed with the softkeys. If
the feature is active, an arrow ( ) appears above the feature abbreviation; if the arrow does not
appear above the feature, the feature is off.
Inspect Shows you call-related information for an incoming call when you are already active
on a call. Use to identify and screen new calls.
Message Retrieval Allows you to retrieve messages left for you when your Message light is
on. Will also let you retrieve messages for other voice terminals not equipped with a display (if
you are authorized as a systemwide message retriever by your system manager). Use to quickly
and conveniently check messages, even when you are already on a call.
Normal See “Exit.”
Stored Number Allows you to check the number stored on an Abbreviated Dialing button or
as an item on an Abbreviated Dialing list. Also lets you see what number you last dialed (via Last
to leave Display (call-handling) Mode (after using any display or softkey
Number Dialed feature). Use to verify Abbreviated Dialing list items before placing a call or
reprogramming a number, and to make sure the Last Number Dialed feature is appropriate to use.
Time/Date Shows you the date and time. Use as a handy calendar and clock.
Timer Allows you to measure elapsed time. Use in order to keep track of time spent on a call or
task.
13
How to Use the Features
The procedures which appear in the sections, Voice Feature Procedures and Display Feature
Procedures, give short, step-by-step instructions for using each feature. For your convenience,
the features in each section are listed alphabetically.
General Instructions
Use the following special instructions for operating your voice terminal.
• The first time you use these procedures, you will need to customize them for yourself by
obtaining the following information from your system manager:
➤ Your system manager may assign call appearances or features to the 10 call appearance/
feature buttons on your voice terminal. To the right of each feature name in this section is
a box. For each feature you have on y our vo ice terminal or fea ture you c an access with the
softkeys (see “Note” below), mark a in the blank box as a reminder. (The
Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features
and the Normal Mode/
the Exit feature [labeled
for you.) You may also be able to use the Speakerphone or the Speaker feature. Check
with your system manager to see what other features you can use with the DEFINITY
ECS Generic 1 or Generic 3 or Syst em 75.
Exit
✔
on the voice terminal] display feature are already marked
Note: If you are using an 8411D voice terminal (which has a display), you may also be
able to use up to 12 additional features accessed with the softkeys and display control
buttons. Check with your system manager to see which softkey features are available on
your voice terminal and then put a checkmark in the box beside each of those features.
➤ Any feature not appearing on a button or accessed with the display and softkeys can be
activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system
manager for the feature access codes for the features you need, and then write the assigned
code number in the provided blanks in each feature procedure.
• T o operate a fea ture, you must have the handset off-hook (removed fr om the cradle of the
voice terminal) or the speaker or speakerphone on unless otherwise noted.
• If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting
to operate any feature, you have taken too much time to complete a procedural step or have
made a dialing error. Hang up, get dial tone, and begin again at Step 1.
• System 75 is available in more than one version. Some features, such as Abbreviated Dialing,
Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slig htl y
differently with Version 1, and possibly Version 2, than they do with later versions. If you are
using Version 1 or 2 of the System 75 software, you should check the section titled
Troubleshooting later in this guide before you use any of these four features.
14
Conventions Used in The Following Procedures
xxxxx
Feature
Feature xxxxx
LWC CnLWC Cnslt AutCB Timer
and
This box represents a call appearance button, which is used
exclusively for placing or receiving calls. The button has a red
light and a green status light and is labeled with an extension
number (shown as xxxxx).
Each of these boxes represents a button that has a feature
assigned to it. The button is labeled with the feature name,
sometimes followed by an extension number (shown as xxxxx)
or a person’s name.
This rectangular box, 2 lines by 24 characters, represents the
8411 display screen (for those sets that have a built-in display).
Like the example to the left, the second line appearing on the
display will most likely list the features you can access with the
softkeys. For directions on using the display and softkeys, see
the section titled Using the Display, Softkeys, and Display
Control Buttons.
[handset tones]
The tone that appears in brackets after a step, such as [dial
tone], indicates what you should hear from your handset (or
speakerphone) after successfully performing that step. For a list
of tones and their meanings, see the section titled Tones and
Their Meanings.
Troubleshooting (Later in This Guide)
Later in this guide you will find a short section on troubleshooting. Use the procedures listed in
that section if you have problems in using your voice terminal.
Quick Reference Lists (at the Back of This Guide)
At the back of this guide is a set of quick reference lists. Use them to record your feature access
codes and trunk codes, Abbreviated Dialing personal list items, and message and attendant
extensions. Once you have completed the lists, remove the page from the guide (tear along the
perforation), and keep the lists near your voice terminal.
15
Loading...