Lucent Technologies 8405 User Manual

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DEFINITY

Communications System Generic 2 and System 85

8405 Voice Terminal User’s Guide

555-104-726 Comcode 107985574 Issue 2 June 1997

NOTICE

While reasonable effort s we re m ad e to ensu re that the information in this do cu men t was complete and accu rate at the tim e of prin tin g, Luc e nt Technologies can assum e no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Luce nt Technologie s Public ation s C e nter

P.O. Box 4100 Crawfordsville, IN 47933 Domestic: 1 800 457-1235 International: 1 317 361-5353 Domestic Fax: 1 800 457-1764 International Fax: 1 317 361-5355

Order: Document No. 555-104-726

Issue 2, June 1997

For more i nf ormati o n a bout related documents, see Business Communications Systems Publications Catalog, 555-000-010.

HEARING AID COMPATIBILITY

This voice terminal is H e arin g Aid Comp atible (HAC). In addition, some units have

“HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

Yo u are resp o nsible for the sec uri ty o f you r system. Lucen t Technologies does not warrant that this prod uc t is im mune from or will prevent unauthorized use of common-ca rrie r tele co mm unication ser vic es or facilitie s ac ce ss ed thr o ugh or connected to it. Luc ent Technologies will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this prod u ct to fully un d erst a nd the feat ur es availab le th at m ay reduce your risk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies.

REFERENCES TO AT&T

Any references within this text to American Telephone and Teleg raph Corporation or AT&T should be interpreted as references to Lucent Technologies Incorporated. The exception is cross-references to books published prior to December 31, 1996, which retain their original AT&T titles.

Contents

Your 8405 Voice Terminal A Quick Look at the Features

Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . .1 0

How to Use the Features

General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Conventions Used in The Following Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2

Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2

Quick Reference Lists (at the Back of This Guide) . . . . . . . . . . . . . . . . . . . . . . . . .12

Using the Display, Softkeys and Display Control Buttons

Entering Softkey Mode and Viewing the Three Feature Option Screens . . . . . . . .1 3

Using the Softkeys to Activate a Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 5

Resetting the Speakerphone with the Softkeys

(When Powering Up the Voice Terminal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

. . . . . . . . . . . . . . . . . . . . . . . .1 3

Voice Feature Procedures

Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7

Abbreviated Dialing (AD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 7

Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 9

Bridging/Manual Exclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Call Coverage/Consult . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 1

Call Forwarding — Busy/Don’t Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Call Forwarding — Follow Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 4

Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 5

Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 6

Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 6

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 7

Intercom (Automatic/Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 8

Leave Word Callin g (L WC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 0

Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 0

Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1

Reset Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Send All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 8

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 7

Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 0

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 0

Display Feature Procedures

Call Inform ation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 1

Exit (Normal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 1

Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Normal (Exit). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3

Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3

Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 4

Tones and Their Meaning

Ringing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 5

Feedback Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 5

Troubleshooting Key Word s to Kno w

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 6

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 1

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Quick Reference Lists

Your 8405 Voice Terminal

The 8405 voice terminal is available in four models. All of these mod els are sim ilar in appearance and functionality except for the following differences:

• The 8405B has a one-way listen-only speaker, with no display

• The 8405B Plus has a two-way, listen and talk speakerphone, but does not have a

display

• The 8405D has a one-way, listen-only speaker, with a 2-line, 24-charac te r display

• The 8405D Plus has a two-way, listen and talk speakerphone, with a 2-line,

24-character display

Despite their differences, all four models are comprehensively equipped so you can make the best use of the many features of the DEFINITY

Communications System

Generic 2 and the features of System 85.

Figure 1 and Figure 2 show the 8405B and 8405B Plus mode ls. Figure 3 and Figure 4 show the 8405D and 8405D Plu s (with disp lay) mo dels . Fam iliar ize

yourself with your voice terminal , show n he re and e xplained on the following pages.

‘

Handset

Volume control

button

Transfer button

Handset jack

Shift button

Test button

Mute button

Speaker button

Hold/Ring

button

Drop

button

Volume

Shift Transfer

Test Conf

Mute Drop

Speaker Hold Reset Spkr

456

PQRS TUV WXYZ

Ring

Dial pad Confer ence button

Message

ABC DEF

MNOJKLGHI

10 Call appearance/ feature bu tto ns

Message light

LINE

Figure 1. One Version of the 8405B and 8405B Plus Voice Terminal

Line ja ck (on back of voic e terminal)

Speakerphone/ headset adapter jack (on back of voice terminal)

Handset

Volume

control

button

Transfer

button

5 Call appearance/ feature buttons

Message ligh t

Ring button

Test button

Mute button

Speaker button

Volume

Ring Transfer

Test Conf

Mute Drop

Speaker Hold

ABC DEF

456

PQRS TUV W XYZ

MNOJKLGHI

Line jack (on back of voice terminal)

LINE

Speakerphone/ headse t ad ap ter jack (on back of voice te rmi na l)

Dial pad Conference butto n

Handset jack

Drop butto n Hold button

Figure 2. Another Version of the 8405B and 8405B Plus Voice Terminal

Display

Handset

NextPrevMenu Exit

Volume control

button

Transfer button

Softkeys Display

control buttons

5 Call appearance/ feature bu tto ns

Handset jack

Shift button

Test button

Mute button

Speaker button

Hold/Ring

button

Drop

button

Volume

Shift Transfer

Test Conf

Mute Drop

Speaker Hold Reset Spkr

456

PQRS TUV WXYZ

Ring

Dial pad Confer ence button

Message

ABC DEF

MNOJKLGHI

Message light

LINE

Figure 3. One Version of the 8405D and 8405D Plus Voice Terminal

Line ja ck (on back of voic e terminal)

Speakerphone/ headset adapter jack (on back of voice terminal)

Display

Handset

NextPrevMenu Exit

Softkeys Display

control buttons

Volume

control

button

Transfer

button

5 Call appearance/ feature buttons

Message ligh t

Ring button

Test button

Mute button

Speaker button

Volume

Ring Transfer

Test Conf

Mute Drop

Speaker Hold

ABC DEF

456

PQRS TUV WXYZ

MNOJKLGHI

Line jack (on back of voice terminal)

LINE

Speakerphone/ headse t ad ap ter jack (on back of voice te rmi na l)

Dial pad Conference butto n

Handset jack

Drop butto n Hold button

Figure 4. Another Version of the 8405D and 8405D Plus Voice Terminal

The following features on the 8405 vo ic e termi nals sho wn in Figures 1, 2, 3, and 4 are listed alphabetically for your convenience. Explanations for each feature are also provided.

Conference button

Dial pad

For setting up conference calls. This button is labeled

Conf

The standard 12-button pad for dialing phone numbers and

accessing fea tur es . The lette rs “Q” and “Z” have be e n added to the appropriat e dial pad k eys f or direc tory acces s, and the “5” button on your dial pad has raised bars for visuallyimpaired user s.

Display (only on the 8405D and 8405D Plus)

Display control buttons (only on the 8405D and 8405D Plus)

A 2-line by 24-character display.

These four buttons are labeled , , ,

and

• is used to enter Softkey Mode and access the

Menu Exit

three feature option scre ens.

Exit

• is used for exiting the Display Mode and return in g to N o rmal (call-han dl ing) M o d e .

• and are used for going back and forth

through the feature option screens.

Drop button

For disconnecting from a call or dropping the last party added to a conference call.

5 Call appearances/ feature buttons (and designation card)

Handset

Handset jack

Hold button (On some 8405 voice

terminals, this can be used as a Hold/Ring button)

Line jack (on back of voice terminal)

Message light

At least two of these 5 buttons are devoted to incoming and outgoing calls ( call appearances) and are labeled with an extens ion num ber; the rema inin g buttons access features (feature buttons) and are labeled with a feature name. Each has a re d light te lling you this is the line yo u are using or this is the line yo u will get when you lift your handset. The green status light next to each call appearance and feature button tells you the line or feature is being used.

A handset is provided for placing and receiving calls. (The handset is also known as the rec eiver.) In most cases, you mu st lift the hand set (go of f-hook) or ac tivat e the speaker or speake rphone before you can use a feature.

This jack is for connecting a hand se t to you r voice term in al. The jack is labeled .

A red button for putting a call on hold. If your 8405 has a button, you can press and

Hold

to select a personalized ring for your vo ice

then

Shift Shift

terminal from eig ht po ssible ringing patte r ns. This jack is used for connecting a line cord to your voice

terminal. The jack is labeled “LINE.” A red light which goes on steadily when a message has been

left for you. This light may be labe led Message or .

Mute button

Ring button

Shift button

For turning off the microphone associa t ed with the hands et (on all 8405 terminals) or the built-in spe ak erp hone (o n the 8405B Plus and 8405D Plus) so the o ther pers on on the call cannot hea r yo u.

If your 8405 has a button, you can use this button to

Ring

select a personalized ring ing patt ern f rom e ight possible ringing p a tte rns.

A blue button on some 8405 voice terminals which can be used to access additional features (When is active,

Shift

the red light next to the button is on.):

• When used wit h , you can se le ct a p erso nalized

Hold

ring from among eight available patterns.

• When used wit h

Speaker

(on some 8405B Plus and

8405D Plus voice terminals), you can perform an acoustic test of the environment a nd adjus t the speakerphone to the surrounding acoustic environment for optimal performance (for the built-in speakerphone option only).

Soft keys (on ly on the 8405D

Speaker

and 8405D Plus)

Speakerphone/headset adapter jack (on back of voic e terminal)

Speaker button

The four buttons located belo w the 8405D and 8405D Plus display and labeled wit h arr ows ( ), correspond to words on the display scre e n. You can use the softkeys along w ith display control keys to access up to 12 features on your voice terminal in addition to those features administered on the call appearance/feature buttons.

For a list of the features that can be accessed with the softkeys, check with your system manager . For procedures

for using these softkey features, see “Using the Display, Softkeys, and Display Control Buttons” later in this guide.

This jack is used for connectin g an exter n al spe ak erphone (such as an S101A or S201A Speakerphone) or a headset adapter (such as a 500A1 Headse t Adap ter) to your voic e terminal. The jack is labeled .

On the 8405B Plus or 8405D Plus voice terminals, you can use this button for accessing the built-in 2-way speakerphone. If you are using an 8405B or 8405D , you c an use this button to access a 1-way speake r.

Note: Your 8405B Plus or 8405D Plus voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone ( listen and talk) featu re. Check with your system mana ge r to see how yo ur S peak e r bu tto n is to be used.

(On some 8405 voice terminals, this can be used as a Speaker/Re set Spkr button)

Test button

T ransfer button

If your 8405B Plus or 8405D Plus has the R eset Spkr label under the button, you can also use the Re se t Speakerphone feature. When you press and then

Speaker

Shift

(your voice terminal must be on-hook, and it must

be set for the Speakerphone feature), you hear a set of tones as the speakerphone perfor ms an acou sti c test of the environment. When the tones stop, your speakerphone has finished adjusting itself for optimal performance and is ready for use.

When the voice term inal is in itially powered up, the gr een

Test

light next to

flashes if the link wit h the DEF I N ITY

switch or with System 85 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communi cate with the DEF I N ITY switch or with System 85, and then goes off after a short period of time. After the voice terminal is powered up, you can press

test the lights and the display (if applicable) on your voice

Test

terminal. For transferring a call to another voice terminal.

V olume control button

For adjusting the volume of the followin g:

• The speakerphone or speaker when a call is in progress using the 2-way sp e aker p ho ne or 1-way speaker

• The handset receiver level while a call is in progress using the hand se t

• The tone ringer when the speaker is off and either the handset is inactive o r the to ne rin ge r is ac tive

Note: When the speaker is active, the ringer volume is automatica lly red uc e d to a low set ting. The volume is restored when the speaker is turned off.

Remember: The Volum e co ntrol but ton on your vo ice terminal does not control the volume level of adjunct equipment.

A Quick Look at the Features

Here are brief descriptions of both voice features and display features that can be used with the 8405 voice termi nal. Each desc ripti on incl ude s wha t each featur e does and how you might want to use it.

Note: You will automatical ly hav e th e following features on your vo ic e term inal : Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mod e/Exi t featu re (labele d on the voice term inal ) among the display features. You may also be able to use the Speakerphone (and Reset Speakerphone) or the Speaker feature. Check with your system manager to see what other featu res yo u can use with a DE FIN ITY Generic 2 or with System 85.

Note: If you are using an 8405D or 8405D Plu s voice te rmin al, you m ay also be able to use up to 12 othe r features acce ssed wi th the softkeys and display cont rol buttons. These features are in addition to the features administered on the call appearance/ feature buttons on your voice terminal. Check with your system manager to see which softkey features are available to you.

Exit

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone nu mbers as three

or fewer digits for quick and eas y dialing. Each numbe r can be a comple te or partial telephone number, an extension number, or a trunk or feature access code. There are

three possible types of lists — personal, group, and system— and you can have a total of three lists. Numbers on a personal list are programmable by you; numbers on group lists are programmable only by the system manager. Use this feature as a timesaver for dialing frequently called, lengthy, or emergency numbers. Note: Che ck with yo ur syste m m anager for the typ e s of lis ts yo u hav e and ho w many of each list.

Automatic Callback Sends you a spec ial 3-bur st rin g ind ic atin g a pre viously busy extension you diale d is no w avail able . Use to avoid constant redialing whe n yo u want to speak to someone who is frequently busy on the telephone . Note: You can use this feature only for extensions, not for outside numbers.

Bridging /Ma n ua l Exclusion Permits you to answer or join calls to someone else's extension by p re ssi ng a bridged appearance button on your voice terminal. This button can be any call appearance labeled with another user’s primary extension number, as assigned to you by your sys te m man a ger. Use to assist in handling calls for a des ignated coworker. Note : You can use the Manual Exc lusion feature to keep other user s wit h who m yo u ha ve a brid ged call app e aran ce f rom liste n ing in on an existing call.

Call Coverage/Consult Provid e s a utomat ic redire ction of certain ca lls to yo ur vo i c e terminal for answ e rin g. (Your system manager determ ine s which calls will be sen t to you.) Use to answ er cal ls for oth e r exte ns io ns for whom yo u p rov id e cov e rag e. C all Coverage can also aut omatically redir ec t your calls when your vo ice te rminal is busy,

you are out of the office, or you have pressed the Send All Calls button. Note: If you are a covering user, you can use the Consult feature, after ans w e ring a coverage call, to call the principal (the person for whom you are answering calls) for private consultation. Then, you can add the callin g party to the convers atio n, transfer the call to the principal, or return to the calling party.

Call Forwarding — Busy/Don’t Answer Temporarily for war d s all your calls to another extension or to the attend ant if your vo ice te rminal is busy or you do not answer your calls within a preset number of rings. Use when you want your calls to be forwarded to a telephone number of your choice.

Call Forwar di ng — Follow Me Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you want your calls to be automatically forwarded to a telephone number of your choice.

Call Park Puts a call on hold at your voice terminal, for ret rieval at any ex tension. Use when you need to go elsewhere to get informat io n duri ng a call, or whene ver you wish to complete a call from a differ e nt locat ion . Als o, if the call receiv e d is for someone else, use it to hold the call until the called party can answer it from another voice termi nal.

Call Pickup Lets you answer a call at your voice terminal for anothe r extens io n in your pickup group. Use when you wish to handle a call for a group member who is absent or otherwise unable to answer. Note: You can us e this fea ture onl y if you an d the called party have been assigned to the same pickup group by your system manager.

Conference Allows you to add a third party to a cal l, so you can conduct a 3-way conversation. (If you want to conference more than three parties, call your attendant

for assistance.) Use to set up time-saving conferences, or to spontaneously include a third party important to a discussi on.

Drop Disconnects f rom a call wit ho ut requiring you t o ha ng up the handset, tur n off the speakerphone , or press the switchhook. Can also be used with the Conference feature to disconnect the last party added. Use whenever you want to continue using the handset or speakerphone af te r end ing a call.

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate anoth e r featur e, ans wer a wait ing c all, or leave your

voice terminal to do ano th e r task . Use wh e n you have a call you don’t want to dr op , but have to interrupt briefly to do something else.

Intercom (Automatic/Dial) Gives yo u quick access to spec if ie d voic e ter minals. With Automatic Intercom, you can call a predetermined person by pressing a single feature button. With Dial Intercom, you can call any member of a predetermined grou p. (F or the D i a l Intercom feat u re, yo u n e ed to know the gr oup m ember’s 2- or 3-digit code.) Use to rapidly dial frequently called numbers.

Last Number Dialed Automatically redials the last number you dialed, either an extension or an outside number. Use to save time in redialing a busy or unanswered number. Available with a DEFINITY Generic 2 and with System 85 R2V4 and some R2V3 system s. Check w ith your system man age r to see if the featur e is available in your system.

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial mes sage center, AUDIX

, or a covering user to retrieve a short, stan d ard m essage that gives you r name and exte n sio n, the dat e and time you called, and the num ber of times you c alle d. Use any tim e you want to have

someone call you bac k; it will help cut down on rep eate d call attem p ts. Th is feature also allows other people in your system to leave a message for you.

Message Lets you know a caller has left a message for yo u wh en the m essage ligh t

goes on. You can then follow your system manager’s local message retrieval procedures to get your message. Note: This light may be labeled Message or . (See also the Message Retrieval procedures under the Display Features heading.)

Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use wh en you want to confer with some o n e in th e room wit h yo u, but yo u do not want the other person on the call to hear your conversation.

Priority Call ing Allows you to call an ex tension with a distinct ive 3- bur st rin g to indicate your call requ ire s im me d iate attention. Use whe n yo u hav e important or timely inform ation f o r som eo ne .

Reset Speakerphone On those 8405B Plus or 8405D Plus voice terminals on which the Reset Spkr label ap pears under the button, you can use this f eature to

Speaker

initiate an acoustic test of the surrounding acoustic environment by using a series of tones. Whe n the to ne s sto p, you r spe a k e rpho ne has finishe d adju sti ng itself for optimal performance. It is now ready for use. Use whenever you move your voice terminal to a different location (even in the same room), or whenever the red light next to

Speaker

speakerphone needs to be reset. This feature is accessed by pressing

Speaker

or pressing the softkey below the word “Begin” on the display.

is fluttering, or when the display shows you a message that the

Shift

and then

Important: You need to use this fea ture only if the Reset Spkr label appears under

Speaker

the button. Select Ring Allows you to choose yo ur ow n p erso nalized ring ing pa ttern for your

voice terminal from among eight available patterns. Use to help distinguish your

incoming calls from those of other nearby voice terminals. Note: According to the 8405 voice terminal you are using, this feature is accessed either by pre s sing and then (if your 8405 has a button) or by pressing (if your voice terminal has a button).

Hold Shift Ring

Ring

Shift

Send All Calls Temporarily sends all your ca lls to the ex te nsion of a person

designated to answer them when you cannot (perhaps a secretary or receptionist). Use when you will be away from your desk for awhile, or when you do not want to be interrupted by telephone calls.

Speaker (Listen-Only) In the listen-only mode, allows you to place calls or access other voice featu res without lifting yo u r han d se t. Ho we ver, in order to speak to the other party, you must use the handset. Use with features that require listening only, such as on-hook dialing, monitoring calls on hold, and re tri ev ing messages. Note: All 8405B and 8405D voice terminals ha ve a listen-o nly speake r. If you are using an 8405B Plus or an 8405D Plus, you r voic e terminal can be set for either the Speaker (listen-on ly) or the Speakerphone function. Check with the syst em manager to see how your voic e term i nal is ad m in iste red .

Speakerphone Al lo ws yo u to place and answer calls or access other voice features without lifting the han d se t. Use the built-in speak erp hone any time you pre fer hands-free communication, both speaking and listening, or for group conference situations. Note: Only 8405B Plus and 8405D Plus voice terminals hav e a 2-way speakerphone. If you are using one of these voice ter mi nals , your vo i ce termin al i s set for either the Speaker (listen-only) or the Speakerphone (listen and speak) feature. Che c k with yo ur syste m m a nager to see how you r voice terminal is administered. Note: On th o se 8405 vo ice te rmin als which have a button and on which the Reset Spkr label appears under the button, you can press and then

Speaker Shift

Shift

Speaker

to initiate the Reset Sp ea k erp hone feature. As the built-in speak erp hone performs a test of the surrounding acoustic environment, you will hear a sequence of tones. Whe n the to ne s sto p, you r spe a k e rpho ne has finishe d adju sti ng itself for

optimal performance. It is now ready for use. (See “Rese t Speakerphone.”)

T est When the voice terminal is initially powered up, the green light next to

Test

flashes if the link wit h the DEF I NI TY switc h o r wit h System 85 is not (or not yet) operational. The light changes to steady green when the voice terminal is able to communicate with the DEFINITY switch or with System 85, and then goes off after

Test

a short period of time. After the voice terminal is powered up, you can press to test the lights and the d isplay (if applicable) on your voice te rminal.

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number.

Display Features and Features Used with the Softkeys

Note: If you are using an 8405D or an 8405 D Plus vo ic e termi nal, you ma y also be able to use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to you.

Exit

Exit Use

and retu rn to Norm a l ( call-handling) Mode . Once you a r e in Normal Mode, y o u ca n use the display to identify current call appe aran ce, callin g/ call ed pa rt y, and calling/called number.

to leave Display Mod e (afte r us ing any d isp lay or softk e y feat ur e)

Feature Status Indication Indicates the status of each feature accessed with the softkeys. If the feature is active, an arrow ( ) appears above the feature abbreviation; if the arrow does not appear above the feature, the feature is off.

Inspect Shows you call-related informatio n for an incom in g call wh e n you are already active on a call. Use to identify and screen ne w calls .

Message Retrieval Allows you to retrieve messag es left fo r you when your Mes sag e light is on. Will also let you retrieve m e ssages for other voice te rm in als no t eq ui ppe d with a display (if you are authorized as a systemwide message retriever by your system manager). Use to quickly and conveniently check messages, even when you are already on a call.

Normal See “Exit.” Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measure elapsed time . Use in orde r to kee p track o f time sp ent

on a call or task.

How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and Displa y Feature Procedur es, give short, step-by-step instructions for using each

feature. For your convenience, the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

• The first time you use these procedures, you will nee d to customize t hem for

yourself by obtaining the followin g inf orm ation from your syste m m anager:

➤ Your system manager may assign call appearances or features to the 5 call

appearance/feature buttons on your voice terminal. To the right of each feature name in this section is a box. For each fe atu re that you have on your

voice termi nal or f ea tur e you can ac ce ss with the softkeys ( see “Note” below), mark a in the blank box as a reminder. (The Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features, for all sets, and the Normal/Exit mode dis play fea ture , for users of the 8405D or 8405D P lus, are already marked for you.) You may also be able to use the Speakerphone (and Reset Speakerphone on some 8405B Plus and 8405D Plus voice terminals) or the Speaker feature. Check with your system manager to see what other feature s yo u can use with a DEFI NI T Y Ge ner ic 2 or with System 85.

✔

Note: If you are using an 8405D or 8405D Plu s voice te rmin al, you m ay also be able to use up to 12 additional features accessed with the softkeys and display control butto ns . Che c k wit h yo ur syste m m anager to see which softkey features are available o n your voice te rmin al and then put a check in the box beside each of those features.

➤ Any feature not appearin g on a butto n or ac cessed with the dis play and

softkeys can be activated or can celed by dialing a 1-, 2-, or 3-digit feature access code . Ask yo ur syste m m a n a ger f o r the feature access codes for th e features you need, and then write the assigned code number in the provided blanks in each feature procedure.

• If you receive an intercept tone (high-pitched , altern ating high and low to ne)

while attempting to operate any featu re , you have tak e n to o muc h time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

Conventions Used in The Following Procedures

Feature

Feature xxxxx

L WC CnLWC AutCB Timer

and

[feedback tones]

Each of these boxes represents a button that has a feature assigne d to it. Th e button is labe led with the feature name , some tim e s fo llo wed by an e xte ns io n number (shown as xxxxx) or a person’s name.

This rectangular box, 2 lines by 24 ch aracte rs , represents the 8405 display screen (for those sets that have a built-in display). Like the example to the left, the second line appearing on the display will most likely list the features you can access with the softkeys. For directions on using the display and softkeys, see the section titled Using the Display, Softkeys, and Display Control Buttons.

The tone that appears in brac k ets after a ste p, such as [dial tone], indicates what you should hear from your handset (o r sp e ak er p ho ne ) af te r su ccessfully performi ng that step. For a list of tone s and their meanings, see the section titled Tones and Their Meanin gs.

Troubleshooting (Later in This Guide)

Later in this guide yo u will find a short section on troubleshootin g. Use the procedures listed in that section if you ha ve pro ble ms in using your voice te rminal.

Quick Reference Lists (at the Back of This Guide)

At the back of this guide is a set of quick reference lists. Use them to record your feature access codes and trunk codes, Abbreviated Dialing personal list items, and message and atte nd ant ext en sions. Once you ha ve com plet e d the lis ts, rem ov e the page from the guide (tear along the perforati on ) , and keep the list s near your voi ce terminal.

Using the Display, Softkeys and Display

Control Buttons

If you are using an 8405D or 8405D Plus voice terminal, the following information will help you use the display, the softkeys, and the display control buttons.

The softkeys are the four keys labeled with arrows ( ) located directly below the display. The four display co ntr ol b utton s, labele d , ,

and are located under the softkeys. Figure 5 shows the location of the softkeys in relat ion to the display above the sof tkey s and the disp lay co n tro l bu tto ns below them.

NextPrevMenu Exit

Figure 5. The Display, Softkeys, and Display Control Buttons

Menu Exit

Display

Softkeys Display control buttons

Entering Softkey Mode and Viewing the Three Feature Option Screens

There are three separate feature option screens. Each of these screens allows you to select from four different features.

You can enter Softkey Mode by pressing the display option button label ed . The following is an example of a feature option screen.

LWC CnLWC AutCB Timer

The top line of each feature option screen shows you the status of each of the four features. An arrow appears above the name of the feature if that feature is active. If there is no arrow above the feature, the feature is not active. In the above example, the Automatic Callback feature is act ive bec au se the re is an arro w above that feature abbre viation.

Note: If the feature requires you to dial a telephone number or extension, such as Call Forwarding, you will temporarily see the digits you are dialing, rather than the arrow, above the feature name.

The second line on each feature option screen shows the feat ures you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For exam ple , on the featur e option sc ree n sh o wn on the pre vi ous p age, you can leave a message for another exte ns i on to cal l you back by pres s i ng the softkey below LWC (th e Le ave Word Calling fe atur e ). If you wa nt to cancel the message, press the softkey belo w CnLWC (the Cancel Leave Word Calling feature).

To see the next set of four featu res, p ress th e disp lay control button labeled ; to move back a screen, pres s the d isplay control button labele d . Pre ss

or until the feature you want to use appears on the second line.

The following flowc har t (Figure 6) shows the default features for the three feature option screens.

LWC CnLWC AutCB Timer

CFrwd CPark TmDay PCall

Leave

Calling

Cancel

LWC

Automatic

Word

Callback

Timer

Call

Forwarding

Call

Park

Time/

Date

Priority Calling

Abbreviated Dialing (AD)

Program

Prog Pause Mark Wait

Pause

Mark

Wait

Figure 6. The Three Feature Option Screens

Note: On a DEFIN ITY Gene ric 2 or on System 85, the Call Forwar ding feature

accessed with the softkeys is Call Forwarding — Follow Me. To use the Call Park softkey feature on a DEFINITY Generic 2 or on

System 85, the Call Park feature must be admin iste red as an Abbr eviat ed Dial ing button and programmed with the Call Park trunk group access code. Call Park also requires that the Recall feature be administered on one of the feature hardkey buttons.

Note: An er ror to ne (o ne beep ) ma y so un d whe n you have made a m istak e in your

softkey entries. Press

Exit

at any time to exit Softkey Mode and retu rn to Normal (call-hand l ing)

Mode.

Using the Softkeys to Activate a Feature

Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3- bur st ri ng. You can activate this feature wit h the sof tk ey s in the following way:

To access a feature with the softkeys (Priority Calling is used in thi s example)

1 Press

• The display shows the initial feature option screen:

LWC CnLWC AutCB Timer

2 Press

• The display shows:

CFrwd CPark TmDay PCall

3 To use the Prior ity Ca llin g f ea tur e , pre ss th e softk e y

below PCall and then dial the extension. Note: When the feature is activate d , after th e

display scre e n shows you the digits you are di aling , an arrow appears above the feat ur e, as in the example below. If there is not an arrow above the feature, the feature is off.

CFrwd CPark TmDay PCall

When bot h parties ha n g up fro m the c all, t he arr o w above PCall (showing f ea tur e status indicatio n) disappears.

Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal)

Important: You need to use the Reset Speakerphone feature only if your voice terminal has the Reset Spkr label print ed un de r the button. The following procedure is only for the 8405D Plus voice terminal.

When you first power up the 8405D Plus voice terminal, the followin g disp lay appears on those sets equipped with the Reset Speakerphone feature.

PLEASE RESET SPKR.

Begin Cancel

When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment. When the tones stop, your spea k erp ho n e has finished adju sting itself for optimal perfor m an ce and is ready for use. For more information about the Reset Speakerphone feature, see

“Reset Speakerphone” in the section Voice Feature Procedures later in this guide.

Speaker

T o reset the speakerphone (when those 8405D Plus voice terminals with the Reset Spkr label are first powered up)

1 Press the softkey below Begin to reset the

spea ke rphone (Pre ss the so ftke y belo w Cancel if you do not want to reset the spe a ker p ho ne at this time. How ev e r, note that the red ligh t next to

Speaker

flutter.)

• If you press the softke y be lo w Be gi n, the di sp lay shows the follo win g tim e d scr een:

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

• You will hear a set of risin g tone s as th e speakerphone adjusts itself to the surrounding acoustical env ironment. These tones ar e

autom a tic. No u se r re sp onse is r equired .

will continue to

Voice Feature Procedures

Handset and Speaker

When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing . If your voice terminal is set for the Speakerphone feature, pressing simultaneously activates the built-in micropho ne so yo u ca n place and answer calls without lifting the handset.

Abbreviated Dialing (AD)

Note: Before you can use this feature, AD buttons must first be assigned by your system manage r . (T he se A D loca tions can be assigned to actu al buttons, or they can be accessed with the softkeys.)

If you hear the intercept tone while programming, start over from the beginning. If you have an 8405D or 8405D Plus, you may be able to use the followin g so ftk ey

features with Abbreviated Dialing (press feature abbre viation):

• Program (l abele d Prog) — You can program a telephone number, extension, or feature access code on an AD button.

Speaker

and then the softk ey below the

• Pause (labeled Pause) — A 1.5-second pause is placed in an AD number, such as between an access code and th e telep hon e num be r.

• Mark (labeled Mark) — Numbers included after a Mark on an AD button are dial e d in Touch-Tone signal fo rm.

• Wait (labeled Wait) — Numbers included after a Wait on an AD button are delayed 5 to 25 seconds until the voice terminal receives dial tone from the switch.

To pr ogram an Abbreviated Dialing ( AD) button

1 If you are using an 8405 with a display, press

and then press the softkey below Prog (while off-hook)

If your 8405 does not have a display, p ress

Program

(while off-hook) or Dial the Abbreviated Dialing Program access

code __________ (while off-hook) [dial tone]

2 Press the selecte d

AD xxxxx

3 Dial the outside number, extension, or feature access

code you wa nt to store

4 Press again [confirmation tone] 5 Hang up or press to end programming

AD xxxxx

Drop

To see the number stored on an Abbreviated Dialing (AD) button

1 Press the sele cte d whil e on-hook

AD xxxxx

• Stored number is shown

2 Press to return to the normal display or repeat

Exit

Step 1 to see another number

To place a call using an Abbreviated Dialing ( AD) button

To program or reprogram an outside number, extension, or feature access code into a personal list

1 Press the sele cted (while off-hook)

AD xxxx x

• Call is automatically dialed [ringback tone]

1 On a separate sheet of paper, write down the outside

numbers, extensions, and/or feature access codes you want to progr am as ite ms on yo ur pers onal list

2 If you are using an 8405 with a display, press

and then press the softkey below Prog (while off-hook)

If your 8405 does not have a display, p ress (while off-hook)

or the Dial Abbreviated Dialing Program access code __________ (while off-hook)

3 Press

or Dial the Personal List code __________

Personal List

Program

[dial tone]

4 Dial the desired list item number (for example,

0 through 9, 01 through 95, and so on, depending on list size) [dial tone]

5 Dial the outside number, extension, or feature access

code you wa nt to store Note: If your 8405 has a display, you may be able to

use the softkeys to add special functions such as Pause, mark, or Wait into the telephon e numbe rs programmed on the AD button.

6 Press (if you used

in Step 3) or Press (if you used an access code in Step 3)

• Number is stored

• Repeat Steps 3 through 6 if you want to program

7 Hang up or press to end programming

• If you want to continue programming, begin again

Personal List Personal List

[confirmation tone]

additional item s on the same list

Drop

at Step 1 to program another pe rson al list

Note: Record your perso nal list items on the

Abbreviate d Dialing list in the back of this guid e ; grou p and system lists are available from the controller of the list or from your sy ste m ma nag er .

To place a call using a personal, grou p, or system list

1 Press or or

Personal List Group List

System List

(while off-hook) or Dial the appropriate Abbre viated Dialing list code

(while off-hook)

• Personal __________ [dial tone]

• Group __________ [dial tone]

• System __________ [dial tone]

2 Dial the desired list item (1, 2, 3..., 01, 02...)

• Stored number is automatically dialed

Automatic Callback

Yo u can ac ce ss th is f eat ur e wi th the so f tk eys o nly if your vo ice te rminal has a display.

To automatically place anoth e r ca ll to an extension that is frequently busy

1 If you are using an 8405 with a display, press

and then press the softkey below AutCB before or during call att empt.

If your 8405 does not have a display, p ress

AutoCallBk

before or during call attempt

[dial or confirmatio n tone]

or Dial the Automatic Callback access code before a call attempt __________ [dial tone]

• Green ligh t ne xt to is on (if you use a

AutoCallBk

feature button) until callback is complete d o r canceled

2 Hang up (within seven seconds) or press

• You will receive a 3-burs t prio rit y rin g when both your voice term inal an d th e calle d ext e nsion are idle

Drop

3 Pick up the hand set when you hear pr iority ring

[ringback tone]

• A call is automatically placed to called extension, which receives regular ringing

Note: Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled after 20 to 40 minutes if the callback call is unanswered.

To cancel Autom atic Callback

1 If you are using an 8405 with a display, press

and then press the softkey below AutCB again (while on-hook)

If your 8405 does not have a display, p ress

Auto Callback

again (while off-hook)

or Dial the Automatic Callback cancel code (while off-hook) __________ [confirmation tone]

• Green light next to goes off

Auto Callback

Bridging/Manual Exclusion

To answer a bridged call 1 Press the call appearance button o f the brid ged call

Note: If your terminal has Ringing Appearance Preference , this step is no t nece s sar y; you will automatically be connected to the call wh e n you lif t the handset.

Speaker

To use Ma nual Exclusio n feature to prevent other bridged voice term ina ls from entering a call

2 Pick up the ha ndse t o r pre ss

1 Press while connected to the call

Exclusi on xx xx x

Note: Pressing again reactivates

Exclusion xxxxx

bridging.

(on a per-call basis)

Call Coverage/Consult

To answer a call for a coworker for whom yo u are a coverage point

T o leave a message telling a cowork e r t o ca ll the

original caller’s extension

1 Press the call appearance button of the incoming call

when ring begins or green light flashes Note: The call is not at your term inal un til the

green light is flashing.

1 Press while connected to the call

Note: To leave a message telling a cowork e r to call

you, activate Leave Word C allin g instead.

Coverage Callback

[confirmation tone]

T o use the Consult fe ature to talk privately with a coworker after answering a redir ected call

1 Press or [dial tone]

• Call is temporarily put on hold

2 Press [prio r i ty ring to cow o rk e r]

or Dial the coworker’s exte ns io n

Note: You can privately disc uss call; if coworker is

not available, press th e call ap pearance button next to the flutterin g light in order to reconn e ct to call.

If your coworker has activated Send All Calls, you must use th e Co nsult featur e t o reac h yo ur coworke r .

3 Press again to send call to the cowo rke r

or Press to make it a 3-party call

Transfer Conf

Consult

[single-burst rin g to cowo rk er]

Transfer

Conf

Call Forwarding — Busy/Don’t Answer

To activate Call

Forwarding — Busy/Don’t Answer

Note: To find out which type of Call Forwarding

Call Forward

contact you r system manager.

activates,

1 While off-hook, press

or Dial the Call Forwarding — Busy/ Do n ’t Answer

access code __________ (while off-hook)

Call Forwa rd

[dial tone]

2 Dial the extensio n whe r e calls wil l be sent

[confirmation tone]

Note: If you hear intercept tone, yo u are atte mp tin g to forward your calls to a restricted telephone, a telephone with C all F o rw arding — Follow Me activated, or a telephone in another partition or group (if you are in a tenant services environment). See your system man a ge r f o r m o re inf o rm a t i o n.

3 Hang up or press

Drop

To cance l Call Forwarding — Busy/Don’t Answer

1 While off-hook, press

or Dial the Call Forward cancel code __________

(while off-hook) [confirmation tone]

Call Forwa rd

2 Hang up

• Your calls will ring at your own voice terminal again.

Call Forwarding — Follow Me

Yo u can ac ce ss th is f eat ur e wi th the so f tk eys o nly if your vo ice te rminal has a display. T o temporarily redirect all

cal ls to an ex tension or outside number of your choice

Note: If you have a

Call Forward

check with yo u r system manager to see which type of Call Forwarding it activates.

button,

1 If you are using an 8405 with a display, press

and then press the softkey below CFrwd (while off-hook)

If your 8405 does not have a displa y, press (while off-hook)

or Dia l the Ca ll Forw ar ding — Follow Me access code __________ (while off-hook) [dial tone]

Call Forward

2 Dial the extensio n or num ber where calls will be sent

[confirmation tone]

Note: You may hear a half ring for ea ch call forwarded afte r you h a ve activ a ted this fe atu re and hung up. Als o, so m e voic e ter minals may have restrictions on where calls can be forwarded; see your syste m m anager.

3 Hang up

To cance l Call Forwarding — Follow Me

1 If you are using an 8405 with a display, press

and then press the softkey below CFrwd (while off-hook)

If your 8405 does not have a display, press (while off-hook)

or Dial the Call Forward cancel code _______ (while off-hook) [confirmation tone]

Call Forward

2 Hang up

• Your calls will ring at your own voice terminal again

Call Park

Yo u can ac ce ss th is f eat ur e wi th the so f tk eys o nly if your vo ice te rminal has a display.

To park a ca l l (for retrieval at any extension)

1 Press [dial tone]

• Second party is temporarily put on hold

2 Press and then press the softkey below CPark

or Press or Dial Call Park trunk group access code __________

Transfer

Call Park

[dial tone]

3 Dial Call Park zone nu m ber 4 Dial an idle Answer Back channel number

[confirmation tone]

5 Press 6 Press [ringback tone]

Recall

Transfer

7 Hang up

• Held party is transferre d to the answer-bac k channel and hears rin gbac k tone (or m usic) while waiting

To retrieve a parked call from any extension

1 Dial the Call Park Answer Back code __________ 2 Dial the channel number where call was parked

[confirmation tone]

Note: If you receive intercept tone , th e pa rked call has been disconnected or retrieved by another party.

Call Pickup

To answer a call to a member of your pickup group when you r vo ic e terminal is idle

To answer a call to your pickup group while on anothe r ca l l

1 Press (while off-hook)

or Dial the Call Pickup access code __________

(while off-hook)

• You are connected to the ringing call

1 Press

• Present call is put on hold

Call Pickup

Hold

2 Press an idle call appea ran ce [dial tone] 3 Press

or Dial the Call Pickup access code __________

• Called voic e ter minal stops ringing

• You are connected to the ringing call

Note: To return to the held call after compl e ti ng the present call, press the call appearance button next to the flutteri ng lig ht.

Call Pickup

Conference

To add third party to a call

T o add a call you’ve put on hold to another call you’re connected to

1 Press [dial tone]

• Presen t call is tem p orar ily p ut on hold , and yo u

2 Dial the numbe r of th e third p arty and wait for an

answer Note: You can privately disc uss the call with the

third party at this tim e; if no answe r or busy, press the call appearan ce button next to the fl utte r ing light in order to r eturn to the original party.

3 Press again

• All partie s now co n ne ct ed

1 Press [dial tone] 2 Press the call appearance button of the first call 3 Press agai n

• All parties are no w connected

Conf

are given a new call appearance

Conf

✔

To drop the last party added to a conference call

1 Press

• You remain connected to the other person on the

Drop

call

Drop

To disconnect from a normal call, or to drop the last party added to a conference cal l

1 Press [dial tone]

Note: If you press during a conference call, the

last party added will be dro pp ed, a nd you will re ma i n connected to the other person on the call.

Drop

✔

Handset Volume

To raise or lower the receive level volume of the handset

1 While handset is o ff -ho o k, pre ss the Volume control

button

• T o raise the volume, press the right half of the Volume control button labeled ; to lower the volu me , press the left half of the Volume control button labeled

• The display shows:

HANDSET L>>>>> H

(There are eigh t p ossible vo lu m e settings. On the display, one ar row is the lowest setting, and eight arrows is the high e st se ttin g. )

✔

Hold

✔

To keep a call waiting while you answer another call, m a ke a cal l , o r perform some other task

To answer a new call while active on anoth er

To return to the held call

1 Press

• Green light ne xt to the he ld call flutters

Note: If you put a conference call on hold, the othe r parties remain connected.

1 Press

• Green light ne xt to the he ld call flutters

Hold

2 Press the call appearance button of the incoming call

• You are connected to the incoming call

1 Press the call appearanc e bu tton o f the held ca ll

• You are connected to the held call

Note: If you are active o n a call and you press the call appearance but to n of the held cal l, the act ive call will be dropped.

Intercom (Automatic/Dial)

To make a call to your predetermined Automat i c Intercom partner

To dial a call to a member of your Dial Intercom group

To answer any intercom call

1 Press (while off-hook)

• Intercom ring is se nt

1 Press (while off-hook) [dial tone] 2 Dial the group member’s 1- or 2-digit code

• Intercom ring is se nt

1 Pick up the ha ndse t a nd p ress

• You are connected to the call

Note: If you are active on another call, first press , then press the button next to the flashing light.

Icom Auto xxx

[ringback tone]

Icom Dial xxx

[ringback tone]

Icom

Hold Icom

Last Number Dialed

To automatically redial the last number you dialed (up to 24 digits) (extension, outside number, or trunk/feature access code )

To see the number you last dialed (you must have a voice terminal with a display, and you must be on-hook)

1 Press (whi l e off- hook )

or Dial the Last Number Dialed access code

__________ (while off-hook)

• Number is automatically dialed

Note: Available with a DEFINITY Generic 2 and with System 85 R2V4 and some R2V 3 syste m s. Check with your system manager to learn if the feature is available on your sy ste m .

Limitations on this feature should be noted. Digits dialed via Abbreviated Dia ling , feature dial codes, authorization codes , and Stat ion Me ssag e Det ail Recording (SMDR) ac co unt codes a re no t retained in memory and must be redialed for each call.

1 Press (while on-hook)

• Last number dial ed i s shown on the dis p l ay screen

Last Dialed

Leave Word Calling (LWC)

Yo u can access the Leave Word Calling feature (LWC) and the Cancel Leave Word Calling featur e (Cn LWC) with the softke ys on ly if you r voic e ter m inal has a display.

To leave a message after dialing an extens io n (when call is not answered, or you hear a coverage or busy tone)

1 If you are using an 8405 with a display, press

and then press the softkey below LWC after you complete dialing

If your 8405 does not have a display, press any time after you complete dialing [confirmation tone]

• Message light goes on at the called voice terminal (if so equipped)

Note: If reorder tone is heard, the message is not stored; try again.

LWC

To leave a message without ringin g an extension

1 If you are using an 8405 with a display, press

and then press the softkey below LWC (while off-hook)

If your 8405 does not have a display, p ress

LWC

(while off-hook) or Dial the Leave Word Calling access code

__________ (while off-hook) [dial tone]

2 Dial the extensio n [ confirmation ton e]

• Message light goes on at the called voice terminal (if so equipped)

3 Hang up or press

Drop

To cance l a Leave Wor d Calling messag e (yo u cannot cancel m e ssages left for an AUDIX subscriber)

1 If you are using an 8405 with a display, press

and then press the softkey below CnLWC (while off-hook)

If your 8405 does not have a display, press

Cancel LWC

(while off-hook)

or Dial the Leave Word Calling cancel code __________ (while off-hook) [dial tone]

2 Dial the extensio n [ confirmation ton e]

• Message is deleted

Note: If reorder tone is heard, message is not deleted; try again.

Message

✔

To retrieve a message when your Message light is on

1 If your set has a display, see the “Message Retrieval”

procedures under the Display Features hea ding. Otherwise, see your system manager for instructions regarding yo u r local m e ssage retrieva l m etho d s.

Mute

✔

Note: If you are using an 8405B or 8405D, the Mut e feature affec ts the micro pho ne associated with the hands et only. If you are using an 8405B Plus or 8405D P lus, the Mute feature mutes the handset when you are talking on the handset and mutes the speakerphone microphone when you are using the built-in speakerphone.

To prevent the other party from hearing you (To mute th e h ands e t or speakerphone microphone)

1 Press

• Red light next to goes on and the other

2 When you are read y to re su m e con versation with the

other p a rty, press again

• Red light next to goe s o ff and th e o ther

Mute

party cannot he ar yo u

Mute

party can hear you again

Note: When the voice terminal is set for the Sp e ak er (listen-only) featur e, t he li ght next to goes on

Mute

whenever you are using the speaker. The Mute feature turns off automatically when you

hang up, or switch from the speakerphone to the handset or from the han d se t to the sp eak erp h o ne .

Priority Calling

Yo u can ac ce ss th is f eat ur e wi th the so f tk eys o nly if your vo ice te rminal has a display.

To place a priority call (3-burst ring)

1 If you are using an 8405 with a display, press

and then press the softkey below PCall (while off-hook)

If your 8405 does not have a display, p ress (while off-hook)

or Dial the Priority Calling access code __________ (while off-hook) [dial tone]

Priority

2 Dial the extensio n [ringback tone]

• Wait for the cal l ed p a rty to answ er

To change a regular call into a priority call (3-burst ring) when you hear a call-waiting ring back tone

1 If you are using an 8405 with a display, press

and then press the softkey below PCall If your 8405 does not have a display, p ress

• Called party receives a priority call-waiting tone (3-burst ring)

Priority

2 W ait for the called party to answer

Note: If you still receive a call waiting ringback

tone, wait a few minutes and try again.

Reset Speakerphone

Important: You can use this feature only if you are using an 8405B Plus or 8405D Plus voice termin al, if the Reset Spkr label appe ars under the button, and if your voice terminal is set for the Speakerphone feature (as opposed to the Speaker feature). If you do not have a button or the Reset Spkr label on

Shift

your 8405B Plus or 8405D Plus, you do not need to manually activate this feature. If your 8405B Plus or 8405D Plus is equipped with this feature , you can adjust the

speakerphone to the surrounding room acoustics to provide optimal performance. Use the Reset Speakerphone featur e in the followi ng ways:

• Whenever you move your voice terminal to another place (even in the same room)

• Whenever the red light next to is fluttering

Speaker

Note: You may also use this feature when you are on a call in the unlikely event your speaker ph o ne m akes a squealing noise du rin g the call. Your spe aker p ho ne will adjust itself to norm al for th at call. (No to ne s wil l be hear d .)

Important: If there has been an interruption in power (such as, the system has just been powered up again, or yo u hav e plugge d in the vo ice te rmin al at another location), the lig ht ne xt to flutters until you reset the built-in

Speaker

speakerp ho ne.

Yo u can initiate the Re se t Sp ea ker p ho ne feat ure when your hand s et is on-h o ok, or during a call in which you are using the built-in speakerphone. (If a call is in progress, you will not hear the tones, and the new speakerphone adjustment is reset for only the duration of that call.)

Speaker

Remember you can use the Reset Speakerphone feature only if your voice terminal is set for the Speakerphone feature (as opposed to the Speaker feature).

When you first power up the 8405D Plus voice terminal, the followin g disp lay appears.

PLEASE RESET SPKR.

Begin Cancel

T o reset the speakerphone (when the 8405D Plus voice terminal is firs t powered up)

1 Press the softkey below Begin to reset the

spea ke rphone (Pre ss the so ftke y belo w Cancel if you do not want to reset the spe a ker p ho ne at this time. How ev e r, note that the red ligh t next to will continue to

Speaker

flutter.)

• If you press the softk e y belo w Be gi n, the di splay shows the follo win g tim e d scr een:

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

• You will hear a set of rising to nes as the

Shift

speakerphone adjusts itself to the surrounding acoustical env ironment. These tones ar e

autom a tic. No u se r re sp onse is r equired .

To adjus t t he speakerpho ne to the surrounding room acoustics

Note: If you do no t ha v e a

Shift

button, it is not necessary to activate this feature.

1 While on-hook, press

• Red light next to goes on stead ily

2 Press

• Red light next to goes off

• Red light next to blinks

Speaker

Shift

Speaker

• You hear a seri es of to ne s as the sp e ak er p ho n e performs an acoustic test of the environmen t. The display shows:

OPTIMIZING PERFORMANCE

OF THE SPEAKERPHONE.

When the to ne s sto p , you r built-in speak erp ho n e is ready f o r use.

Select Ring (and Ringer Volume)

To select a personalized ringing pattern (for those 8405 voice terminals which have a button)

Note: For procedures on selecting a persona lize d ringing pattern for those 8405 voice terminals that have a button, see

Ring

the next page.

1 Press

• Red light goes on steadily

2 Press

• Red light next to winks

• Curr en t ringing pa tte rn plays and re p e at s every

• If your 8405 has a display, it shows the ringing

3 Continue to press (a nd then release) (or, if you

are using a display set, you can also press or ) to cycle through all eight ringing patterns

Shift

Hold

Shift

thre e se conds.

pattern you are hearing, such as:

SELECT RING PATTERN: 1

Hold

✔

4 When you hear the desired ringing pattern,

press again

• Your new ringing pattern is set

• If you have an 8405D or 8405D Plus, you hear

Shift

confirma tion to ne (two risin g to nes)

To select a personalized ring (for those 8405 voice terminals which have a

Ring

button)

1 While on-hook, press

• Red light next to winks

Ring

• Curr en t ringing pa tte rn plays and re p e at s every thre e se conds.

• If your 8405 has a display, it shows the ringing pattern you are hearing, such as:

SELECT RING PATTERN: 1

2 Cycle through the ringin g patterns by p ressing (and

then releasing)

• Red light next to continues to wink

Ring

• The display shows the number of the ringing pattern you have selected

Note: If you are using a disp lay set , you can also press or to cycle through all eight

ringing patterns.

3 If you want to save the ringing pattern currently

being played, do no t pre ss anym ore . You will hear the selected ringi ng pattern two more times, a nd then it will be automatically saved.

• You hear confirm ation tone (t wo risin g to nes)

• Red light next to goes off

Note: If you receive a call, go off-hook, or lose power during sele ction , th e process is interru pte d an d you must start agai n.

Ring

To adjust ringe r vol um e if necessa ry ( ha n d s e t and speaker are not active, or the handset and rin ge r are both active)

1 To raise the volume, pres s the right hal f of the

Volume control button labeled ; to lower the volume, press the left half of the Volume control button labeled

• If you have a display, it shows:

RINGER L>>>>> H

(There are eigh t p ossible vo lu m e settings. On the display, one ar row is the lowest setting, and eight arrows is the high e st se ttin g. )

One full ring cy cle will so un d to de mo nstr ate the new volume.

Send All Calls

To send all incoming calls (except priority, intercom, and personal central office calls) immediately to an assigned exte nsion, AUDIX, or message center for coverage

1 Press

(while on-hook or off-hook) or Pick up the handset and dial the Send All Calls

access code __________ [confirmati on tone ] Note: You ma y hear a half ring as each call is sent

to coverage if you have a DEFINITY Generic 2 or a System 85 R2V4.

Send All Calls

T o send an assigned group of extensions (except priority, intercom, and personal central office calls) immediately to an assigned exte nsion, AUDIX, or message center for coverage

1 Press (while on-hook or off-hook)

SAC Group

[confirmation tone]

To cancel Send All Calls or SAC Group

1 Press or again

(while on-hook or off-hook) or Pick up the handset and dial the Send All Calls

cancel code __________ [confirmati on tone ]

• Your calls ring at yo ur own voice te rminal aga in

Send All Calls SAC Group

Speaker

Note: Your vo ic e term inal is set f o r eithe r the Speaker (listen-on ly) or the Speakerphone ( listen and talk) functi on . Chec k with yo ur system manage r to see if you can use either of these two features.

Use the following procedures if your voice ter mi nal is set for the Spea ker (listen-only) f eature.

To place a call without lifting the hand set, or to use speaker with any listening-only feature activity (s uch as, mon itorin g a call on which you have been put on hold or for group listening)

Note: In order for the other part y to he ar yo u, you must speak through the handset and the speaker must be off.

1 Press

• Red light next to

2 Place a call or access the select ed f ea ture 3 Adjust speak e r vo lu m e if ne ce ss ary

• To raise the volume, press the right half of the

Speaker

Mute

go on

Speaker Volume control button labeled ; to lower the volu me , press the left half of the Speaker Volume control button labeled .

, and the red light ne xt to

• If you have a display , it shows:

SPEAKER L>>>>> H

(There are eigh t p ossible vo lu m e settings. On the display, one ar row is the lowest setting, and eight arrows is the high e st se ttin g. )

To turn off the speaker and retu rn to handse t

To mute the microphone associated with the handset so the other party cannot he a r yo u

1 Pick up the ha nd se t

• Red light next to

Mute

to go off

• Speaker goes off

1 Press

Mute

• Red light next to goes on and the other p arty cannot hear you

2 Press again to resume talking to the other party

Mute

through hands et

• Red light next t o goes off and the other pa rty can hear you again

Speaker

Mute

, and the red light next

To activate the speaker while using the handset

To end a call (while the hand se t is on-hook and only the speaker is active)

1 Press

• Red light next to

Speaker

Mute

to go on steadily

, and the red light next

• The speak er is activ e , and th e ha nd se t is tur ned off

1 Press

• Red light next to

Speaker

Mute

to go off

Speaker

, and the red light next

Speakerphone

Note: If you are using an 8405B or an 8405D voice terminal, you cannot use this feature. If you are using an 8405B Plus or an 8405D Plus, you hav e eithe r the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. If you are uncertain whether your voice terminal is set for the Speaker feature or the Speakerpho ne fe at ur e , che ck with your system ma nage r.

Use the following procedures if your voice ter mi nal is set for the Spea ker phone (speak and listen) feature.

If the Reset Spkr label appears under the button on your 8405B Plus or 8405D Plus voice terminal, you can use the Reset Speakerphone feature. For

directions on us ing this feature, se e “Reset Speakerph on e ” in this sectio n.

Speaker

To place/answer a call without lifting the handset, or to use speakerpho ne with any feature

1 Press

• Red light next to

Speaker

goes on steadily

2 Place or answ er th e cal l , or access the selected feature 3 Adjust speakerphone volume if necessary

• To raise the volume, press the right half of the Volume control button labeled ; to lower the volu me , press the left half of the Volume control button labeled

• If you have a display, it shows

SPEAKER L>>>>> H

(There are eigh t p ossible vo lu m e settings. On the display, one ar row is the lowest setting, and eight arrows is the high e st se ttin g. )

Note: The Volume control does not affect an external speaker phone att a ch ed to your voice terminal.

To prevent the other party from hearing you

Note: If the Speakerphone feature is not active, the Mute featur e tu rn s off the micr o p hone asso c iate d w ith the handset (not the speakerphone). However, i f the spea k e rphone is acti ve and the handse t is not active, then the Mute feature turns off the microphone associated with the speakerphone (not the handset).

1 Press

• Red light next to goes on and the other p arty

Mute

cannot hear you

2 Press again to resume talking to the other party

• Red light next to goes off and the ot her part y

Mute

can hear you again

To change from the speakerpho ne to the handset

To change from the handset to the speakerphone

To end a ca ll

1 Pick up the ha ndse t a nd ta lk

• Red light goes off next to

1 Press

Speaker

• Red light goe s o n next to

Speaker

2 Hang up the han ds e t

1 Press again to hang up

• Red light next to

Speaker

goes off

Test

✔

To test the voice terminal lights (on all 8405 voice terminals) and the display (on the 8405D and 8405D Plus voice terminals)

1 While on-hook or off-hook, press and hold

• Green light next to goes on

Note: If the green light next to on or flashes rather than goes on steadily, it means that the voice terminal is not communi catin g with the DEFIN I T Y switc h or with System 85. In su ch a case, see your sy stem manager.

• The lights go on stea dily in two groups, and, if your 8405 has a displa y, all the display segments fill in

2 To end test, release

• Lights return to nor mal ope r ation, and the gr een light next to goes off

Note: If the display or the lights d o not re sp o nd during the test, no tif y your system manager.

Test

does not go

Transfer

To send present call to another ex te ns io n or outside number

1 Press [dial tone]

• Presen t call is put on hold, and the gree n lig ht

• You are given a new call appearance

2 Dial the number or extensi on to which the call is to be

transferred [ringback tone]

• Remain on the line and announce the call if

3 Press again

• Call is sent to the dialed extension or number

Note: Only calls from another extension can be sent to an outside number; you cannot transfer a call from an outside number to another outside number.

4 Hang up or press

Transfer

next to the held ca ll flutte r s

desired; if there is no answ er or th e number dialed is busy, return to the held call by pressing its call appearance

Transfer

Drop

✔

Display Feature Procedures

This section inc lud e s th e pro c edures for five di sp lay fe atur e s yo u m ay use with the 8405 voice terminal equi p ped with a display. However, note that the display, along with the softkey s and disp lay co n tro l buttons, can also be us ed for acc e ssing up to 12 softkey features. For proced ur es on using the dis play and so ftk e ys and a list of

the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons” ear lie r in this gu id e.

Call Information

Yo u may have as ma ny as 5 call appearance buttons. Beginni ng wit h the upp erm ost button and going down, the display identifies the buttons as a through e . When t he

Exit

display shows it represents call information for the first call appearance button. The ne xt bu tton d o wn would be sho wn as , and so on, co nt inuing through if all 5 of the buttons are used for call appear anc es.

When you dial an extension, that number is shown then replaced by the called party’s name and extens io n. Wh en a call is re ceiv ed f rom ano th e r exte ns io n, the caller ’s name is sho wn; whe n a call is receiv ed from ou tside , “OU TSI DE C AL L ” or a trunk identifie r is sh own.

The display remain s in N orm al (cal l- han d ling ) Mode unt il you activate one of the other display or softkey features. After using any of these featur es, retur n to Normal (call-handling) Mode by pressing

Exit (Normal)

To return to normal display after using any display feature

1 Press

• Display will show call information for the active

Exit

call appearance

Inspect

To see who’s calling (if you are already on a call)

1 Press

• Name and number of caller are shown if from

2 Press to return to t he dis p l ay for the present call

Inspect

extension; “OUT SI DE CALL” or the tru nk so urc e is shown if the call is from outside.

Exit

✔

To see who’s on hold while on a call

1 Press 2 Press the call appearanc e of the held call

• Information is shown on the display screen;

3 To return to the held call , press and the call

appearance button of the held call

Inspect

you remain connected to the present call

Exit

Message Retrieval

To see your mess ages when your Message light is on (while on-hook, off-hook, or on a call)

To return a call to the message sender

To erase a message

1 Press 2 Press to see first message

(and then for each following message)

Message Retrieve

Next Message

1 Pick up handse t or acti vate the spe ak er pho ne

[dial tone]

2 Press while any part of m essage is shown

1 Press while any part of the mess age is sho wn

Return Call

Delete

To see a coworker’s mess a ge s ( c an be dur in g a call with the cowor k er)

1 Select an idle call appearan ce butt on , or put the

coworker on hold and sele ct an idle cal l appear anc e button [dial tone]

2 Press

Covr Msg Retrieve

3 Dial the coworker’s extension

Note: You must first be designated as a

system-wide message retriever by your system manager or your co w or k er must have Messag e Retrieval cov erage that allows a coverage p oint to retrieve m essages.

4 Press to see the first message

(and then for each following message)

Next Me ss ag e

5 If appropriate, press the call appearance button

associated with the person on hold to give them their messages

To return a call for the coworker to the display e d extension (w hile on a call with the coworker)

1 Press

• Coworker is put on hold

2 Press while any part of mes sag e is sh ow n 3 Press

• Coworker is connected to the call

Transfer

Return Call

Transfer

Normal (Exit)

To exit any display feature a nd return to normal display

1 Press

• Display will show call information for the active

Exit

call appearance

✔

Time/Date

To see date and time 1 Pre ss and then press the softkey below TmDay

or Press

• Display ret ur ns to Normal (call-hand lin g)

Date/Time

Mode after a few seconds

Timer

To see elapsed time (hours, minutes, seconds)

1 Press and the n pre ss th e softk e y belo w

Timer (whi ch exi ts yo u f rom so f tk ey mod e ) or Press

• Elapsed time is sho w n

2 To stop timer and clear display, press and

then press the softkey below Timer again or Press again

• Elapsed time is displayed on the screen for about

Timer

three seconds and then disappears

Tones and Their Meaning

Ringing tones are produced by an inco ming call. Feedback tones are those which you hear through the handset (receiver) or the speaker.

Ringing Tone s

• 1 ring — A call from another extension.

• 2 rings — A call from outside or from the attendant.

• 3 rings — A priority call from another extension, or from an Automatic Callback

call you placed.

• ring-ping (half ring) — A call redir e cted fro m your voic e ter minal to another because Send All Calls or Call Forwarding All Calls is active.

Feedback Tones

• busy tone — A low-pitched tone repeated 60 times a minute; indic ate s the number dialed is in use.

• call waiting — One, two, or three beeps of high-pitched tone, not repeated; indicates an incom ing ca ll is waiting to be answered. Numb er of beeps design ate s the source: on e for an int erna l call, two for a n outside or a t tendan t c all, three for a priority call.

• call waiting ring back tone — A ringback tone with a lowe r-pitch ed sig nal at the end; indicates the ex tension called is b usy, and the called party has been given a call waiting tone.

• confirmation tone — Three short bursts of tone; indic ates a feat ure ac tivat ion or cancellation has been accepted. When you have finished selecting a ringing pattern for your vo ic e term inal , you he ar two risin g to ne s.

• coverage tone — One short burst of tone; indicates your call will be sent to another extension to be answered by a cove ri ng use r.

• dial tone — A continuous tone ; indicates dialing can be gin .

• intercept/ti me-out ton e — An alternating high and low tone; indicates a dialing

error, a denial o f t he service requested, or a fai lure t o di a l with in a preset interval (usually 10 seconds) after lifting the handset or dialing the previous digit.

• local error tone — A steady low tone ; ind icates an incorrect b utton press.

• reca ll dial tone — Three sho rt bursts of tone followed by a ste ady d ial tone;

indicates the feature reque st h as been accepted and d ialin g can begin.

• reorder tone — A fast busy tone repeated 120 time s a minu te ; indicate s all trunks are busy .

• ringba c k tone — A lo w-p itc he d ton e re peat ed 15 time s a m inu te ; indic ates the number dialed is being rung.

• speakerphone reset tones — A rising set of tones; indicates the spea ker p ho ne is adjusting itse lf to the surr o un di ng ro om aco ustics. Note: Only 8405B Plus and 8405D Plus voice termin als wit h the Re set Sp ea ker phone featur e wi ll play these tones.

Troubleshooting

Problem Solution

A feature doesn’t work as noted in this guide.

There are no feature access cod e s written in the appropriate blanks in this guide.

1 Reread the procedure and try again. 2 For many features you must lift the handset before

you can use the fe ature.

3 Check with your sy ste m m anager to be sure this

feature is administered on your voice terminal.

4 You may have an older version of System 85 software

so some features may work differently from the procedures described in this guide.

See your sys te m man age r for a list of featu re acc e ss codes for features assigned to your voice terminal. Then, write the codes in this guide.

Problem Solution

There’s no dial tone. 1 Check with yo ur system manager to be sure yo ur

voice terminal is administered correctly.

2 Make sure the handset and line co rds at your voice

term inal are se curely co nnect ed a t b o t h e nds.

3 Press . If the green light next to does not go

on or flashes rather than goes on steadily, the voice terminal is no t commu nicati ng with the DEFI N ITY switch or with System 85.

Test Test

4 Find a working voice terminal of the same type as

your own. Unplug this voice terminal from its modular wall jack. Pl ug your voice termi nal int o th at jac k and check if it gets dial to ne .

5 If your voice terminal still does not wo rk, plu g the

working voice term in al (of the sam e type ) into yo ur modular wa ll jack. If the work in g vo ice te rminal has dial tone, your ow n voice terminal is faulty. See your system ma n a ger.

Problem Solution

The telephone doesn’t ring.

The lights do not go on next to the buttons.

1 Make sure the ri nger is tu rned on. 2 Set the ringer volume to a higher level. 3 Place a test call from another extens io n to your

extension.

4 Check the line cord to make certain it is securely

connected at both ends.

5 If there is still a problem , see yo ur sy ste m ma nag e r.

1 Press to check if the voice terminal lights go on.

Test

2 Check the line cord to make certain it is securely

connected at both ends.

3 If there is still a problem , see yo ur sy ste m ma nag e r.

Key Words to Know

Exit

access code See fe ature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main conso le. AUDIX Audio Information Exchange, an optional voice mail and message

service which provides coverage for calls to you by recording callers’ messages and reporting Le ave Word Calling m essages.

call appearance A button used exclusively to place or receive calls. It has an assigned extension number and is equipped with a red light and a green status light.

console permission The authorization (from your syste m mana ger ) to initiate Call Forwarding All Calls for an extension other than your own.

coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message center. A person who provides coverage is a covering user.

DEFINIT Y Communica ti ons Syste m Gene r ic 2 The switch to which your voice terminal may be conn ecte d . (Your voice terminal may be connected to System 85 instead.) Both a DEFINITY Generic 2 and System 85 are communications systems which transmit and receive voice and da ta signals for all commun ications equi pm en t in your networ k.

dial pad The 12 pushbu tto ns you use to dial a num ber and acce ss featur es. display control buttons These butt ons o n the 8405D and 8405D P lus are labeled

Exit Prev Next Menu

, ,

, and . is used to access the first feature opti on

screen. allows you to exit a displa y feat ure and return to Normal (callhandling) Mod e. and are used to he lp you go b ack a nd forth

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through the feature option screens. enhanced list One of the four type s of Abbr ev iated Diali ng lists; programmable

only by the system manager. Contains telephone numb ers useful to all system members, and stores each of those numbers as a 1-, 2-, or 3-digit list item.

extension A dialing number of one to five digits assigned to each voice terminal connected to a DEFINIT Y Gene r ic 2 or to System 85.

feature A special function or service, such as Conference, Hold, Send All Calls, etc. feature access code A dial code of one, two, or three digits, which you use to

activate or cancel the operation of a feature. Check with your system manager for the feature access codes for your system.

grou p l ist One of the four types of Abbreviated Dialing lists; programmable by the controller of the list or the system manager. Contains telephone numbers useful to members of a specific group, and stores each of those numbers as a 2-digit lis t item.

handset T he handheld pa rt of the voi ce ter minal which you p ic k up, ta lk in to , and liste n from . Also know n a s t he receiver.

message retriever A person authorized by the system manager to retrieve messages for other users.

off-hook When the handset is removed from the cradle (for example, when you lift

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the handset to place or answer a call) or when the speakerphone is tur ned on.

on-hook When the handset is left on the cradle and the speakerphone is turned off. party A person who places or answers a call. persona l list One of the four types of Abbreviated Dial ing lists; prog rammable by

the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item.

personal list item One of the 10 available slots on an Abbreviated Dialing person al list. The first nine pers onal list ite m s are give n digits 1 to 9, with 0 for the tenth item.

pickup gro up A group of up to 25 voice terminal users who can answer call s for each other through the Call Pickup feat ure. Group members are determined by the system manager and are usually located in the same work area or perform similar job functions.

priority call An important or urgent call which send s a spec ial 3- bur st rin g. program/re program To use your dial pad to assign a telepho ne number t o a

personal list item or an for Abbreviated Dialing. reset the speakerphone On tho se 8405B P lus or 8405 D Plu s voice te rmi nals on

which there is a button and the Reset Spkr label appears under the button, you can press and then to perform an acoustic test of the

Shift Speaker

surrounding environmen t and adjus t the spea ker phone for optimal performance. Note: You need to reset your speakerphone onl y if the Reset Spkr label appears under the button.

Speaker

retrieve To collect telephone messages with the Message or Voice Message Retrieval

features. (Also, with Call Park, t o resume a call fro m an extension other than the one where the call was first placed or received.)

ringer The device that produces the electronic ringing sound in your voice terminal. softkey features Those features accessed with the four arrowed softkeys ( ) and

the four display control buttons. A person using an 8405D o r 8405 D Plus can acc ess up to 12 softkey features.

softkeys The four buttons below the 8405D and 8405D Plus disp lay label ed wit h arrows ( ). These buttons correspond to words on the display screen. Softkeys can be used along with display control keys to access up to 12 features. (These features are in additi o n to those features assigned to the call appearance/feature buttons on your voice termin al. )

stored number A telephone number which has been programmed and stored as a 1-, 2-, or 3-digit list item for use with Abbreviated Dialing. It can be a comple te or partial tele phone numb er, an extension number , or a feature or tru nk co de. Once programmed , a num ber can be acce ssed by first dialing the list, then the list item digit(s) under which it is stored. If the number is stored on an , the number

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can be accessed by simply pressing that button, and then dialing the appropr iate entry number.

switch The device that makes connections for all voice and data calls for a network, and which contains software for features. Also know n as a system or

switching system. Your switch is eith er a DEFINITY Communications System Generic 2 or a System 85.

system list One of the four type s of Abbr e viated Dialing lists; programm able only by the system manager. Contains telephone numbers helpful to all system users, and stores each of those number s as a 2-digit lis t item.

system manager The person responsible for specifying and managing the operation of features for all the voice and data equipment in your network.

System 85 The switch to which your voice terminal may be connected. [Your voice terminal may be connected to a DEFINITY Communications System Generic 2 instead.] Both System 85 and a DEFINIT Y Gener ic 2 are comm un ic ations system s which transmit and receive voice and da ta signals for all commun ications equi pm en t in your networ k.

trunk A telecomm uni cations channel betw e en yo ur switc h and the public ne two r k. Trunks of the same kind connecting to the same end points are assigned to the same trunk group.

trunk code A dial code of one, two, or three digits which you dial to access a trunk group to place an outside call.

voice terminal A telephone equipped with an array of specifically designed features (for example, the Conference or Hold button, Message light, etc.) and function a l capabilities th at di stin guish it from a conven tio nal te lep ho n e.

Blind Perf

Quic k R e ference List s

FEATURE ACCESS CODES

Feature Code

ABBREVIATED DIALING

Personal

Group

System

Program

AUTOMATIC CALLBACK

Cancel

CALL FORWARDING —

BUSY DON’T ANSWER

or CALL FORWAR DI NG —

FOLLOW ME

Cancel

Feature Code

CALL PARK

Answer Back

CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING

Cancel

PRIORITY CALLING

SEND ALL CALLS

Cancel

Abbreviated Dialing*

Miscellaneous

Personal List 1 Personal List 2 Personal List 3

Item

No.

Name Name Name

1 2 3 4 5 6 7 8 9 0

* You may have as many as 3 personal lists, and each list can

have either 5 or 10 items; see your system manager.

Description Extension

Message Attendant AUDIX

Trunk Codes

Description Code

Blind Perf

Lucent Technologies 8405 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Your 8405 Voice Terminal

A Quick Look at the Features

Voice Features

Abbreviated Dialing (AD) Allows you to store selected telephone nu mbers as three

Call Forwar di ng — Follow Me Temporarily forwards all your calls to another extension or to an outside number, depending on your system. Use when you want your calls to be automatically forwarded to a telephone number of your choice.

Conference Allows you to add a third party to a cal l, so you can conduct a 3-way conversation. (If you want to conference more than three parties, call your attendant

Hold Puts a call on hold until you can return to it. While a call is on hold, you can place another call, activate anoth e r featur e, ans wer a wait ing c all, or leave your

Leave Word Calling (LWC) Leaves a message for another extension to call you back. The called party will be able to dial mes sage center, AUDIX

Message Lets you know a caller has left a message for yo u wh en the m essage ligh t

Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use wh en you want to confer with some o n e in th e room wit h yo u, but yo u do not want the other person on the call to hear your conversation.

Priority Call ing Allows you to call an ex tension with a distinct ive 3- bur st rin g to indicate your call requ ire s im me d iate attention. Use whe n yo u hav e important or timely inform ation f o r som eo ne .

Reset Speakerphone On those 8405B Plus or 8405D Plus voice terminals on which the Reset Spkr label ap pears under the button, you can use this f eature to

the button. Select Ring Allows you to choose yo ur ow n p erso nalized ring ing pa ttern for your

Send All Calls Temporarily sends all your ca lls to the ex te nsion of a person

Test

Transfer Transfers a call from your voice terminal to another extension or outside number. Use when your caller needs to speak further with someone else. Note: Calls from an outside number to your voice terminal can be transferred only to an extension, not to another outside number.

Display Features and Features Used with the Softkeys

Exit

Feature Status Indication Indicates the status of each feature accessed with the softkeys. If the feature is active, an arrow ( ) appears above the feature abbreviation; if the arrow does not appear above the feature, the feature is off.

Inspect Shows you call-related informatio n for an incom in g call wh e n you are already active on a call. Use to identify and screen ne w calls .

Normal See “Exit.” Time/Date Shows you the date and time. Use as a handy calendar and clock. Timer Allows you to measure elapsed time . Use in orde r to kee p track o f time sp ent

How to Use the Features

General Instructions

Conventions Used in The Following Procedures

Troubleshooting (Later in This Guide)

Quick Reference Lists (at the Back of This Guide)

Entering Softkey Mode and Viewing the Three Feature Option Screens

Using the Softkeys to Activate a Feature

Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal)

Voice Feature Procedures

Handset and Speaker

Abbreviated Dialing (AD)

Automatic Callback

Bridging/Manual Exclusion

Call Coverage/Consult

Call Forwarding — Busy/Don’t Answer

Call Forwarding — Follow Me

Call Park

Call Pickup

Conference

Drop

Handset Volume

Hold

Intercom (Automatic/Dial)

Last Number Dialed

Leave Word Calling (LWC)

Message

Mute

Priority Calling

Reset Speakerphone

Select Ring (and Ringer Volume)

Send All Calls

Speaker

Speakerphone

Test

Transfer

Display Feature Procedures

Call Information

Exit (Normal)

Inspect

Message Retrieval

Normal (Exit)

Time/Date

Timer

Tones and Their Meaning

Ringing Tone s

Feedback Tones

Troubleshooting

Key Words to Know

access code See fe ature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main conso le. AUDIX Audio Information Exchange, an optional voice mail and message

call appearance A button used exclusively to place or receive calls. It has an assigned extension number and is equipped with a red light and a green status light.

console permission The authorization (from your syste m mana ger ) to initiate Call Forwarding All Calls for an extension other than your own.

coverage Automatic redirection of calls from an unanswered voice terminal to another voice terminal. Redirection could be to the extension of a receptionist, secretary, coworker, AUDIX, or message center. A person who provides coverage is a covering user.

dial pad The 12 pushbu tto ns you use to dial a num ber and acce ss featur es. display control buttons These butt ons o n the 8405D and 8405D P lus are labeled

through the feature option screens. enhanced list One of the four type s of Abbr ev iated Diali ng lists; programmable

extension A dialing number of one to five digits assigned to each voice terminal connected to a DEFINIT Y Gene r ic 2 or to System 85.