Lucent Technologies 7101A, 7103A, 2500 User Manual
DEFINITY
®
Enterprise Communications Server
Release 7
Console Operations
555-230-700
Comcode 108383837
Issue 4
June 1999
Copyright 1999, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the informa tion in thi s book was
complete and accura te at th e time o f prin tin g. Howev er , in format ion is
subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your tel ec ommunications system
by an unauthorized party, for example, persons other than your com-
pany’s employees, agents, subcontractors, or persons working on your
company’ s beh alf. Not e t hat t her e ma y be a ris k of toll f rau d ass oci at ed
with your telecommunications system and, if toll fraud occurs, it can
result in substantial additional charges for your telecommunications
services.
You and your system manager are responsible for the security of your
system, such as programming and confi guring your equipment to prevent unauthorized use. The system manager is also responsibl e for
reading all installation, instruc tion, and system administration doc uments provided with this pro duct in order to fully understand th e fe atures that can introduce risk of toll fraud and the steps that can be taken
to reduce that risk. Lucent Technologies does not warrant that this
product is immune fro m or will prevent unauthorized use of common-carrier telecommun ic ation services or facili ti es accessed through
or connected to it. Lucent Technologies will not be responsible for any
charges that result from such unauthorized use.
Lucent Technologies Fraud I n tervention
If you suspect that you are being victimized by toll fraud and you need
technical support or assistan ce , c al l Technical Service Cen ter Toll
Fraud Intervention Hotline at 1 800 643-2353.
Federal Communica tions Commissi on S ta tement
Part 15: Class A Statement. This equipment has been tested and
found to comply with the limits for a Class A digital device, pursua nt
to Part 15 of the FCC Rules. These limits are design ed to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates,
uses, and can radiate radio-frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the
user will be required to correct th e in te rfe re nce at his own expense.
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Order: Document No. 555-230-700
Comcode 10838383 7
Issue 4, June 1999
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European Union Declaration of Conformity
The “CE” mark affixed to the DEFIN ITY® equipment described in
this book indicates that the e quipment conforms to the foll ow i ng European Union (EU) Directives:
• Electromagnetic Compatibilit y (89 /336/EEC)
• Low Voltage (73/23/EEC)
• Telecommunications T er m inal Equipment (TTE) i-CTR3 BRI
and i-CTR4 PRI
For more information on standards compliance, contact your local distributor.
Comments
To comment on this document, re turn the comment ca rd at the front of
the document.
Acknowledgment
This document was prepared by Product Documentation Development,
Lucent Technologies, Denver, CO.
Part 68: Network Registration Number. This equipment is registered
with the FCC in accordan ce with Part 68 of the FCC Rules. It is identified by FCC registration number AS593M-13283-MF-E. Refer to
“Federal Communications Commission Statement” in “Ab ou t Th is
Book” for more information regarding Part 68.
Canadian Department of Communications (DOC)
Interference Information
This digital apparatus does not exceed the Class A limits for radio
noise emissions set out in the radio interference regulations of the
Canadian Department of Communications.
Le Présent Appareil Nom
dépassant les limites applicables aux appareils numériques de la class
A préscrites dans le reglement sur le brouillage radioélectrique édicté
par le ministére des Communications du Canada.
Trademarks
DEFINITY is a registered trademark of Lucent Technologies.
érique n’é
met pas de bruits radioélectriques
DEFINITY® Enterprise Communications Server Release 7
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Contents
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Contents
Contents iii
1 Introduction 1
■ Conventions Used in This Document 2
■ Security Measures 2
2 Understanding the Console Layout 5
■ Physical Layout of Your Console 5
Outside-Lines Buttons Area 7
Call Appearance Buttons 8
Dialing Keypad 9
Features 11
The Display 12
Displaying in Normal Mode 14
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Ringer-Volume Control Ar ea 18
Selector Console 19
Tones Heard Through Handset or Headset 21
3 Operating the Console 23
■ Activating the Console 24
■ Deactivating the Console 24
■ Transferring Calls to Internal Extensions 24
■ Transferring Calls to Outside Numbers 25
■ Placing Callers on Hold 26
■ Connecting Two or More Callers 26
■ Answering Emergency Calls 27
4 Using the Features 29
■ Speeding Up the Console 29
Using Auto Start 29
Speed Dialing 30
Holding Calls Automatically 31
■ Handling Multiple-Party Calls 31
Connecting Multiple Callers 31
Locking Out the Console Operator 32
Recalling the Console Operator 32
Paging with Deluxe Voice Paging 33
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■ Answering Calls for Another Party 34
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Backing Up the Console Operator 35
Routing Calls Through the Console Operator 35
Covering Calls from the Console 35
Forwarding All Calls 36
Parking Calls 37
■ Paging for Called Parties 38
Parking Calls 38
Chime Paging 39
Paging with Voice Paging 41
Paging with Deluxe Voice Paging 42
■ Assisting Callers with Special Tools 43
Using Call Waiting 43
Split-Swap 44
Interrupting a Call 45
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Overriding Diversion Features 46
Emergency Notification to Digital Telephones 46
Providing Emergency Notification to the Operator 48
Providing Emergency Access to the Operator 48
Placing a Series of Calls 49
■ Managing Outside Lines 50
Controlling Access to Outside Lines 50
Displaying Outside Line Information 51
Choosing Outside Lines 52
■ Using Features for Internal Use 52
Restricting Cal ls 52
Activating Don’t Split 54
Testing Phone System Components 55
Accessing Individual Console Operators 55
Using the Internal Directory 56
Assigning Main Console Operators 57
Leaving Messages 57
Retrieving Messages 58
Using Night Service 59
Routing Calls Economically 60
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Using Visually Impaired Attendant Service 63
5 Centralized Attendant Service 65
■ Identifying Differences
in a CAS Environment 65
Using CAS-Associated Tones 66
Using a CAS Display 66
Using CAS Operating Procedures 67
Transferring CAS Calls 67
Placing Calls on Remote Hold 68
Using CAS Backup Service 68
Using CAS Night Service Operations 68
6 Routine Maintenance 71
■ Testing the Console 71
■ Cleaning Your Console 72
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■ Commercial Power Failure 72
GL Glossary and Abbreviations 73
IN Index 79
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DEFINITY® Enterprise Communications Server Release 7
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Introduction
1
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Introduction
If you are a console operator, this book is for you! It is designed to show you the
physical layout of your computer, how to perform standard and specialty
functions, and how to maintain and clean your console. It also provides
information specific to operating your console in a Centralized Attendant Service
(CAS) environment.
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1
NOTE:
This guide does not cover operations associated with Hospitality Services
and Automatic Call Distribution (ACD). Information on these groups of
features can be found in the following documents:
■ DEFINITY Enterprise Communications Ser ver and GuestWorks
Release 7 — Hospitality Operations, Issue 5, 555-230-723
■ DEFINITY Enterprise Communications Server Generic 1, Generic
3, and System 75 — Automatic Call Distribution (ACD) Agent
Instructions, Issue 5, 555-230-722
■ DEFINITY Enterprise Communications Server Generic 1, Generic
3, and System 75 — Automatic Call Distribution (ACD) Supervisor
Instructions, Issue 4, 555-230-724
■ DEFINITY Enterprise Communications Server Release 7 —
Console Operations Quick Reference, Issue 3, 555-230-890
The rest of this book includes:
■ Chapter 2, ‘‘Understanding the Console Layout’’ describes and illustrates
the basic and enhanced versions of the two console models. It also
describes informati on that a ppears on the console’s display and tones heard
at the console.
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Introduction
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■ Chapter 3, ‘‘Operating the Console’’ contains step-by-step instructions for
placing calls, tr an sferring calls, placing callers on hold, placing c onf erence
calls, and handling emergency calls.
■ Chapter 4, ‘‘Using the Features’’ describes of features associated with the
console and provides step-by-step instructions where applicable.
■ Chapter 5, ‘‘Centralized Attendant Service’’ describes CAS operations for
handling CAS calls, CAS night service, and CAS backup procedures.
■ Chapter 6, ‘‘Routine Maintenance’’ descri bes routine procedure for t esting
the console, cleaning the console; also contains information for handling
the console after a commercial power failure.
■ Glossary and Abbreviations provides an alphabetical listing and brief
definitions of words and terms used with the attendant console and
communications systems.
■ Index provides an alphabetical listing of the information within this guide.
For ease of use, all key words within a title or term are listed.
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2Conventions Used in This Document
Conventions Used in This Document
■ Console buttons are shown as: CANCEL
■ Console lamps are shown as: Attd
■ Alphanumeric displays appear as:
a= TOM BROWN 3062
Security Measures
For detailed information on securing your systems from unauthorized use please
refer to BCS Products Security Handbook. This document addresses security
issues related to consoles including:
■ Procedures for console operators when they receive hangup or silence calls
■ Physical security
■ Class of service
■ Facility restriction levels and alternate facility restriction levels
■ Console operator-controlled phones
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■ Rerouting calls to console operators
■ Changing barrier codes
■ Sending calls to console operators
■ Console operator-controlled remote access
■ Sending reports to console operators
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Introduction
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Understanding the Console Layout
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Understanding the Console Layout
Your console is a powerful communications tool. With it, you function as a
communications hub by managing calls and performing a variety of special
functions. The goal of this chapter is to familiarize you with the console layout.
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5Physical Layout of Your Console
2
At the end of this chapter, you will be able to describe the layout of your console.
Physical Layout of Your Console
At first glance, your console may look like an oversized phone with a few too
many buttons and lamps (lights). While your console can func ti on l ike a phone, it
also manages several additional functions. In fact, your console, with its many
buttons and lamps, has functional groups designed to manage outside lines,
incoming calls, and sp ecial features.
Two types of consoles are described in this chapter: the 302A/B and the 302C
console. The following section contains drawings of 302A/B and 302C consoles
followed by information on their layout.
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6Physical Layout of Your Console
6
2
Figure Notes:
8
Cont
Warnin g
Busy
7
Select Volume
Cont
Warnin g
Busy
10
Ringer
5
CallsWaiting
ABC
1
2
GHI
JKL
4
5
4
PQRS
TUV
7
8
Oper
0
3
1
Tes t
CallsWaiting
DEF
Warni ng
3
Individual
MNO
CallsWaiting
6
WXYZ
Alarm
9
Alarm
Reported
Posit ion
Available
On Hold
Start ReleaseCancel
9
11
12
13
phdg302b KLC 031899
1. Lamp Test Switch 8. Display
2. Handset 9. Select Button
3. Handset Cradle 10. Volume Control Buttons
4. Call Processing Area 11. Outside-line Buttons
5. Outsi de-line Buttons 12. Feature B uttons
6. Warning Lamps and Call Waiting
13. Call Appearance Buttons
Lamps
7. Display Buttons
Figure 1. 302A/B Console
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8
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7Physical Layout of Your Console
7
6
Control
Warning
Busy
1
5
CallsWaiting
DEF
ABC
3
1
2
GHI
JKL
4
5
3
PRQS
TUV
7
8
0
CallsWaiting
Warning
MNO
Individual
6
CallsWaiting
Alarm
WXYZ
9
Alarm Reported
Positio n
Available
2
Cancel Start Release
Select Volume
Date
Time
Control
Warning
Busy
Forced
Release
Split Hold
a
b
4
9
Ringer
10
Night Pos
Busy
c
d
phdg302c KLC 031199
12
e
f
Figure Notes:
1. Handset 7. Display
2. Handset Cradle 8. Select Button
3. Call Processing Area 9. Volume Control Buttons
4. Warning Lamps and Call Waiting
10. Outside-line Buttons
Lamps
11
5. Outsi de-line Buttons 11. Feature Buttons
6. Display Buttons 12. Call Appearance Buttons
Figure 2. 302C Console
Outside-Lines Buttons Area
The outside-lines buttons area allows you to choose an outside line or can be
dedicated for paging system users. The outside-lines buttons area includes:
■ Labeled buttons representing outside lines
■ A Busy lamp that lights when all outside lines are busy
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■ A Warning lamp that lights when a predetermined number of outside lines
are busy
■ A Control lamp indicat i ng that an ou tside line is in use
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8Physical Layout of Your Console
Figure 3. Sample Outside-Lines Buttons Area
Call Appearance Buttons
The call appearance buttons allow you to answer calls, place calls, or place calls
on hold. It includes:
■ A call appearance button for answering or placing calls
■ An Atnd lamp that lights when you answer or place a call. This lamp
flashes when an incoming call comes to the console, or when a transferred
call return s to the console.
■ A Hold lamp that lights when you place a call on hold. This lamp flashes
when a call remains on hold longer than the accepta ble time limit that is
programmed on your console.
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Figure 4. Call Appearance Buttons and Lamps
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9Physical Layout of Your Console
Dialing Keypad
The dialing keypad has several buttons and lamps used for processing calls or
notifying you of calls that are waiting to be answered, system-detected alarms,
and lines that are available for placing calls.
Figure 5. Call Processing Area
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The call-appearance buttons allow you to:
■ Cancel a call
CANCEL button allows you to abort a call procedure without
The
disconnecting parties who are on the line.
■ Start a call
START button allows you to initiate a call or to transfer a call.
The
NOTE:
If you have Autostart, you can begin a call without pressing any
button.
■ End a call
RELEASE button disconnects you from a call and prepares the console
The
for the next call.
The Call Processing lamps notify you that the following conditions exist:
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10Physical Layout of Your Consol e
Table 1. Call Processing Indicators
Lamp Name Condition Meaning Action
Alarm Lighted Maintenance required System automatically
contacts your maintenance
provider
Alarm/
Alarm Reported
Lighted
Successful
communication to your
n/a
maintenance provider
Unsuccessful
communication to your
Flashing
maintenance provider
Contact your system
manager
Maintenance problem
resolved
Dark
Calls Waiting Lighted Cal l is waiting to be
answered
n/a
Answer call at your ea rliest
convenience
Continued on next page
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Table 1. Call Processing Indicators (Continued)
Lamp Name Condition Meaning Action
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11Physical Layout of Your Consol e
Calls Waiting
Lighted Maximum number of
Warning
Individual Calls
Lighted Call to your personal
Waiting
Pos Avail Lighted
Dark
calls are in the waiting
queue
extension needs to be
answered
Console available for
incoming calls
One of the following
conditions exists:
■ You are on a call.
■ A call has arrived at
the console.
■ The handset or
headset is
unplugged.
■ You pressed the
POS BUSY button.
■ You placed the
system in
night-service mode.
Answer calls as soon as
possible or get assistance
Answer call as soon as
possible
n/a
n/a
Features
Continued on next page
The features area of your console allows you to perform standard and specialty
operations. Your console is configured wit h fe at ure s pur chased by your company.
Your system manager can provide a list of features available to you. For specific
feature information, refer to Chapter 4, ‘‘Using the Features’’
.
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12Physical Layout of Your Consol e
Figure 6. Feature Button Area
The Display
The alphanumeric display provides information about callers, called parties, call
status, and call features. Your console has 9 buttons in the display area that
function as different modes for viewing information. On the basic console, they
are located on the display module. On the enhanced console, they are located on
the main console.
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Figure 7. Display
These display mode buttons are as follows:
NOTE:
Your system manager may change the function of each button.
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13Physical Layout of Your Consol e
■ NORMAL MODE (comes with every console)
This button displays ca ll-r elate d infor mation for activ e, inc oming call s and
console-origina ted calls. For more informati on on information that displays
in normal mode, refer to Displaying in Normal Mode
■ INSPECT MODE
later in this chapter.
This button displ ays call -relate d inform ation f or held ca lls when you are o n
another call.
■ DATE TIME
This button displays the current time of day and date for five seconds.
■ TIMER (Elapsed Time)
This button displays elapsed time in hours, minutes, and seconds. Timing
begins when you press the T
IMER button and stops when you press the
button again. The elapsed time information disappears when you press the
button a third time.
■ COVER MSG RT (Coverage Message Retrieval)
This button retrieves Leave Word Calling (LWC) messages for system
users. Leave Word Calling allows callers to leave messages for called
parties on a message system that you can access from your console.
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a= TOM BROWN 3062
a= TOM BROWN 3062
b= OUTSIDE CALL 8
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■ NEXT MSG
This button displays the next stored LWC message. If you are in Cover
Msg Rt mode, the display shows END OF MESSAGES or NEXT TO
REPEAT. If you are in Integrated Directory mode, it displays the next
caller’s name.
■ DELETE MSG (Message)
This button deletes the displayed message.
■ INTGRTD DIRECTORY (Integrated Directory)
This button displays users’ names and extensions from the system
directory.
■ MAKE CALL
This button automatically returns calls from messages left in LWC. It also
automatically calls currently-displayed Integrated Directory listings.
■ STORED NUMBER
This button displays the code required for accessing an outside line
(usually a 9), or the exte nsion number of the facility that the
monitors. To access this information:
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14Physical Layout of Your Consol e
BUSY button
1. Press the
2. Press the
Displaying in Normal Mode
Call-related information includes:
■ Incoming-call button associated with the call
One of six buttons, labeled a through f, lights when a call comes to your
console. In the following sample, the lamp that lights is a.
■ Caller identifica ti on
For internal calls, the display shows the caller’s name or the identification
assigned to the phone in use, and the caller’s extension. In the following
sample, the caller is Tom Brown who is at extension 3062.
For outside calls, the display shows the kind of outside line used and the
outside line’s assigned access code. In the following sample, the access
code for the local outside line is 8.
STORED NUMBER button
BUSY button.
■ Called-party identification
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b= WATS 101
a= JEFF MORROW 4032
a= JEFF MORROW 4032
a= 3304
a= 3304 COVER
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For incoming calls, the display shows the called party’s name and
extension. In the following sample, the called party is Liz Via who is at
extension 4328.
e= OUTSIDE CALL to LIZ VIA at EXT 4328
For outside calls, the display shows the kind of outside line used and the
outside line’s access code. In the following sample, the acces s code the li ne
used is a WATS line, with access code 101.
■ Calling party identification for outbound calls
For an outgoing call, the display shows the called party’s name and
extension. In the following sample, the called party is Jeff Morrow who is
at extension 4032.
If only name information is availabl e, the following displays.
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15Physical Layout of Your Consol e
If only number information is available, the following displays.
a= 3304 3304
If neither the name or the number is available, the following displays.
or
a = OUTSIDE LINE NAME TRUNK ID
If the call gets redirected, the following displays.
System user’s calling privileges
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Your system manager assigns calling privileges for all system users. A
2-digit number assigned by your system manager, followed by a hyphen
and 4-alpha characters that identify the user’s calling privileges. The
4-alpha characters are listed in Table 2
Table 2. Calling Privilege Identifiers
4-alpha character Meaning
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16Physical Layout of Your Consol e
.
ORIG
OTWD
The user cannot place any calls from their phone.
The user cannot place calls on outside lines from their
phone.
TOLL
The user cannot place long distance calls from their
phone.
NONE
■ Call purpose
The user has no calling restrictions.
Call-purpose inf or m ati on id entifies features t hat are in use. Table 3
call-purpo se identifiers.
Table 3. Call Purpose Identifiers
Identifier Description
or b Displays when called parties do one of the following:
B
defines
co
cs
ct
■ Do not answer
■ Send their calls to coverage
■ Are active on a call that uses temporary bridged appearance
An internal user who doesn’t have calling privileges for outside
lines attempts to make an outgoing call.
An internal user who doesn’t have inte rnal calling privileges
attempts to m ake a call to a nother intern al phone.
A caller attempts to call a user who cannot receive calls.
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Table 3. Call Purpose Identifiers (Continued)
Identifier Description
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17Physical Layout of Your Consol e
d
f
ic
ld
n
na
rc
rt
sc
s
Displays when called parties do one of the following:
■ Do not answer
■ Send their calls to coverage
■ Are unavailable and have a temporary bridged appearance.
System users forward their calls to you.
The system redirects calls to you due to a problem with the
system or because your system manager has programmed calls
made to specified extensions to come to you.
Incoming calls that are listed in the phone book and are placed
directly to a system user’s extension.
Night service is on and the call goes to the night service station.
Consoles are in night service mode.
A held call returns to the co nsole.
An unanswered, transferred call returns to the console.
A caller places repeated calls on the same line without
disconnecting.
Displays when a called system user temporarily sends all their
calls to coverage.
tc
A caller attempts to make an outgoing call on an ou tsid e line tha t
you control. The call redirects to you.
■ Call status
Call-status displays the phone call’s current status. Table 4
status indicators and describes w hen they occur.
identifies call
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Table 4. Call Status Identifiers
Identifier Description
Ringing The dialed call rings.
Wait The Attendant Call Waiting feature is a vailable.
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18Physical Layout of Your Consol e
Wait, [I]
Intrusion
Allowed
Busy An extension is busy or out of service and neither the
Busy, [I]
Intrusion
Allowed
NOTE:
If your system has Integrated Services Digital Network (ISDN) —
Primary Rate Interface (PRI), refer to Chapter 4, ‘‘Using the
Features’’, for display information associated with ISDN-PRI.
Ringer-Volume Control Area
The ringer-volume control area provides volume control for:
The Attendant Call Waiting and Intrusion features are
available.
Attendant Call Waiting nor the Intrusion features are
allowed.
An extension is bus y or o u t of s ervice and the Attendant Call
Waiting feature is not allowed.
■ Incoming ca lls
■ Timed reminder tones (notification that a call needs additional attention)
■ Call waiting tones (notification that a call is waiting to be answered)
■ Emergency access to attendant calls (not Crisis Alert calls)
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Figure 8. Ringer Volume Control Area (enhanced console)
The ringer volume control area has an (up) button, a (down) button, and a
SELECT button. To adjust the volume on your console:
1. Press and release the (up) button) or (down) button to activate the
display.
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19Physical Layout of Your Consol e
The display exhibits a bar graph and identifies the tone to be adjusted.
2. Press the
3. Press and release the (up) button to increase the volume or the
(down) button to decrease the volume.
4. Press any other button on the console to complete or cancel this task.
Selector Console
The Selector Console allows you to transfer calls and determine the status of an
extension. It has two groups of buttons and lamps: the Hundreds Group Select
(HGS) and the Direct Extension Selection (DXS) with Busy Lamp Field (BLF).
The basic console has 8 HGS butt ons; t he enhan ced console has 20. You use them
in conjunction with the DXS buttons to dial an extension. For example, if you
wish to transfer a call to extension 3452, press the HGS button labeled 34, then
press the DXS button labeled 52.
The 100 DXS buttons are labeled from 00 to 99. When combined with the HGS
buttons, they provide up t o 800 poss ible exte nsions for the basic cons ole and up to
2000 possible extensions for the enhanced con sol e. For mo re i nf ormat i on on how
to transfer calls, refer to ‘‘Transferring Call s to Internal E xtensions’’ on page 24
SELECT button to choose the type of tone that you wish to adjust.
.
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Figure 9. Selector Console Area
Determining Extension Number Status
You can determine the status of an extension by pressing the two buttons
necessary to complete the extension and looking at the lamp to the left of the
appropriate DXS button.
■ If the lamp is dark, the extension is idle.
■ If the lamp is lighted, the extension is in use. You can still transfer a call if
system users have more than one line available. Ask your system manager
about the phones in your company.
■ If the extension is busy, you hear a busy tone.
DEFINITY® Enterprise Communications Server Release 7
Console Operations
Understanding the Console Layout
2
555-230-700
■ If a station has the SAC feature active and is busy, the DXS/BLF lamps
remain steady until the station is no longer busy. At that time, the lamp
goes to a flashing mode. The PC Console alerts by changing colors on the
icon for the associated extension.
Tones Heard Through Handset or Headset
When you operate the co nsol e, you hear tones through the handset or headset that
can indicate progress or status of a call, or identify types of incoming calls. Table
5 describes the tones available on your console.
Table 5. Ringing and Tones Descriptions
Tone Name Pitch Frequency Meaning
Issue 4
June 1999
21Physical Layout of Your Consol e
Ringback Low 15 times a
minute
Special
Low Single Calls are waiting to be answered.
A transferred call comes back to the
console.
Ringback
Busy Low 60 times a
The called extension is busy.
minute
Fast Busy Low 120 times a
minute
A caller dialed an incorrect number
or called a phone that cannot be
called.
Confirmation n/a Three short
bursts
Coverage n/a One short
burst
Dial Low Continuous
The operation requeste d (acti vated or
deactivated) is accept ed.
A call to one extension rings at a
different extension.
A phone is ready to use.
steady tone
Intercept On-Off,
high and
low
Reorder Low 120 times a
Siren-type
“Dee-Do”
minute
A caller dialed a number incorrectly
or called a phone that cannot be
called.
All trunks w ithin a partic ular trunk
group are busy or that a requested
feature is not available.
Continued on next page
DEFINITY® Enterprise Communications Server Release 7
Console Operations
Understanding the Console Layout
2
Table 5. Ringing and Tones Descriptions (Continued)
Tone Name Pitch Frequency Meaning
555-230-700
Issue 4
June 1999
22Physical Layout of Your Consol e
Call Waiting
Ringback
Incoming
Call Ringing
Calls Waiting
(Queued
Calls)
Timed
Reminder
(Attendant
Recall)
Emergency
Access
Ringing
Low 15 times a
minute with
decreasing
volume
during the
last 0.2
second
On-off,
0.5 second An incoming call is waiting to be
low
On-off,
0.25 second One or more incoming calls are
low
high On for 0.5
second; off
for 1
second
On-Off,
Siren-like A tone that indicates an emergency.
high and
low
A call is waiting at the console and
the called party has been not ifie d th at
the call is waiting.
answered.
waiting to be answered.
A single-party call is on hold for
longer than the time allowed by your
company . This tone al so occu rs when
someone on a conference call calls
you or an unanswere d transf erred c all
returns to you.
This ringing tone is heard on the
latest models of th e basi c consol e and
all models of the enhanced console.
Continued on next page
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