Lucent Technologies 6408+, 6408D+, 6416D+, 6416D+M, 6424D+ User Manual

6408+, 6408D+, 6416D+, 6416D+M,
6424D+, and 6424D+M Telephones

User’s Guide

Contents

6400 Series Multi-line Telephones. . . . . . . . . . . . . . . . . . . 1

Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4

Other Softkey Features That May Be On

Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 9

Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Modular Interface Capabilit ies . . . . . . . . . . . . . . . . . . . . . 20

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 25

Installing the Designati on Card. . . . . . . . . . . . . . . . . . . 26

Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 27

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 28

555-230-739
Comcode 108339029
Issue 3
April 1999

Some versions of DCP disp lay telephones are in tend ed fo r ex port outside

of the U.S. These telephones initialize with “EXPORT VERSION” on the
display. Display features are not operative until after this display
disappears.

If the “EXPORT VERSION” display does not disappear within a few
seconds, activate the Test function by pressing the T ransfer button . If this
action does not remove the “EXPORT VERSION” display, contact your
system administrator.

NOTICE

While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent
Technologies can assume no responsibility for any errors. Changes or
corrections to the information contained in this document may be incorporated
into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies BCS Publications Center

2855 N. Franklin Road
Indianapolis, IN 46219
Domestic: 1 800 457-1235 International: 1 317 322-6791
Domestic Fax: [phone] International Fax: [phone]

Order: Document No. 555-230-739

Issue 3, April 1999

HEARING AID COMPATIBILITY

The 6400-Series telephones are Hearing Aid Compatible (HAC), and thus all

units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are respo nsibl e for the securi ty of your system. Luc ent Technologies does
not warrant that this product is immune from or will prevent un authori zed use
of common-c arrier telecommunication services or facili ties accessed through
or connect ed to it. Lucen t Technologies wil l not be respon sible for any charge s
that result from such unauthorized use. Product administration to prevent
unauthorized use is your responsibility and your system manager should read
all documents provided with this product to fully understand the features
available that may r educe you r r isk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
www.lucentdirect.com or call the following numbers: customers should call
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and
the Low Voltage Directive (73/23/EEC).

Prepared by © 1999 Lucent Technologies
BCS Product Publications All Rights Reserved
Middletown, New Jersey 07748-1998 Printed in USA

IMPORTANT USER SAFETY
INSTRUCTIONS

The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.

Please read careful ly the hel pful tips listed bel ow and on the next pa ge. Thes e
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.

!

CAUTION:

This telephone is NOT for residential use. It is for business systems
applications ONLY. It will NOT operate on public networks. It MUST
BE connected to a DEFINITY Enterprise Communications Server.
Use in a residential environment could result in an electrical short
circuit when the telephone wiring is set up to provide other
applications, for example, for appliance control or power
transformers. The AC pow er used in thes e appli cations may create a
safety hazard by placing a direct short circuit across the telephone
wiring.

Use

When using your telephone equipment, the following safety precautions
should always be f ollowed to reduce the risk of fire, electric shoc k, and injury to
persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the telephone.

• This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you
accidentall y drop the tele pho ne into wat er, do not re trieve i t until yo u have
first unplugg ed the li ne co rd from the modul ar wa ll jack. Then, call s erv ic e
personnel to ask about a replacement.

• Avoid us ing the t elephone during e lectrical storms in your immedia te area.

There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is impossible.

• If you suspect a nat ural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical
contacts coul d gen era te a tiny spark. While unli kely, it is possi ble that this
spark could ignite heavy concentrations of gas.

• Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
personnel.

• To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may
expose you to hazard ous voltag es. Incorrect reas sembly can cause
electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone.
— If the telephone has been exposed to rain or water.
— If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this w arning symb ol on the pro duct, refer
to this instructions booklet packed with the product for

!

more information before proceeding.

6400 Series Multi-line Telephones

The 6400 Series multi-line telephones include the following:

• The 6408+ Telephone — has eight call appearance/feature buttons with

a two-way speakerphone.

• The 6408D+ Telephone — has eight call appearance/feature buttons, a

2-line by 24-character display, and a two-way speakerphone.

• The 6416D+ and 6416D+M Telephones — have 16 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.

• The 6424D+ and 6424D+M Telephones — have 24 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.

Note: Only the 6416D+M and 6424D+M have modular capabilities.

For more information on this feature, see “Modular Interface
Capabilities” on page 20.

Use Figure 1 below to familiarize yourself with your 6400 Series telephone.
(The 6408D+ is shown in Figure 1.)

1
2

3
4

5

6

Menu Exit Prev Next

Spkr

Mute Hold

Redial Trnsfr Conf

GHI

PQRS

1
4
7

Test Ring

ABC

2
56

TUV

8

O #

*

7

FIGURE 1 The 6408D+ Telephone

DEF

MNOJKL

WXYZ

8

9

10

Tel #

11

3

12

9

13

14

1

The following features correspond to the numbers in Figure 1.

1) Mute button 8) Display — availa ble only on the

6408D+, 6416D+ an d 6416D+M, and
the 6424D+ and 6424D+M

2) Speaker button 9) Softkeys

3) Transfer/Test button 10) Display control buttons

4) Redial button 11) Hold button

5) Conf/Ring button 12) Call appearan ce/ feature buttons

6) Dial pad 13) Message light — labeled

7) Volume control button 14) Tray handle

Headsets

On all of the 6400 Series telephones

except

the 6416D+M and 6424D+M, the
headset connection consists of a headpiece (shown as 1 in Figure 2 below)
and modular base uni t (sho w n as 2 in Figure 2). In this ins tance, the base unit
plugs into the Handset jack (shown as 3 in Figure 2).

1

2

321
4*56
7

89
O #

3

Volume

FIGURE 2 The Headset Attached to the Handset Jack on a 6400 Series

Telephone (via a Modular Base Unit)

On the 6416D+M and 6424D+M sets, there is a jack provided for ONLY the
headset. In Figure 3, the headset is shown as 1; the Headset jack is shown
as 2. On t hese se ts, the h eadset c an
(shown as 3 in Figure 3), to the Headset jack on the back of the telephone
connecte d to a modular base unit which then plugs into the Headset jack .

either

be connected, w ith an adapter cord

2

or

Note: When a modular base unit is used with the Headset jack, the handset

Headset On/Off

should remain plugged in to the Handset jack.
The privacy of the Whisper Page anno un cem en t ca nn ot be guaranteed

when telephones have modular base units other than the M10L-8400
(Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only
modular base unit that should be used for the 6400 Series telephones.
Note that this does NOT apply to headsets plugged into the Headset
jack on the back of the 6416D+M and 6424D+M telephones that do not
requir e a modular base. For more information, see the instructions for
the Whisper Page feature in the Voice Features section.

Note: If you plug the headset directly into the Headset jack, you may use a

button on the adapter cord, if so equipped, to go off-hook and on-hook,
or a button may be administered.

1

3

2

FIGURE 3 The Headset Connected to the Headset Jack on the 6416D+M

and 6424D+M Telephones (No Modular Base Unit Required)

Headpieces

The following headpieces can be used with these telephones:

Headpieces with Modular Bases or with Adapter Cords

— Mirage® — Receiver fits over either ear. Not for noisy environments.
— StarSet
— Supra® Monaural — Adjustable headband and soft ear cushion.

®

— Eartip fits in ear canal.

3

— Supra Monaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone that reduces background noise transmission
by up to 7 5 percent.

— Supra Binaural — Sound in both ears.
— Supra Binaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone on flexible boom; features windscreen and
reduces background noise transmission by up to 75 percent.

Note: For direct connection to the Headset jack on the 6416D+M and

6424D+M, use the following cord: HIC-01; Comcode: 408122950;
PEC: 3124-IC/A.

Using the Softkeys

The softkeys are the four unlabeled round keys located directly below the
display. The four round display control buttons, labeled Menu, Exit, Prev, and
Next are located under the softkeys. See Figure 4.

Display

Softkeys

NextPrevMenu Exit

FIGURE 4 The Display, Softkeys, and Display Control Buttons

Display
control buttons

Using the Softkey Feature Menus

There are three separate softkey feature menus. Each of these menus allows
you to select from four different features.

You can enter Softkey Mode (and view the softkey feature menu) by pressing
the display control button labeled Menu. The following is an example of a
softkey feature menu.

Dir Drop HFAns Timer

4

The top line of each softkey feature menu screen shows you the status of

Conf

Conf

Conf

each of the four features. An arrow appears above the feature name or
abbreviation if that feature is active. In the above example, the arrow above
the Timer feature indicates that feature is active.

The second line on each softkey feature menu shows the features you can
access. To use any of these features, you must pr ess the softkey belo w the
feature name or abbreviation.

Press the Next or Prev butto n unti l the fe ature y ou want to us e appe ars on the
display.

Note: An error tone (one beep) sounds when you have made an

inappropriate softkey entry.
Press the Exit button a t any ti me to ex it the s oftkey f eature me nus and

return to normal call-handling operation.

Other Softkey Features That May Be On Your Display

There are 12 default features that can be accessed with the softkeys on a
6400 Series telephone. However, the system manager may substitute other
softkey features in their place.

Call-Handling Features

Conference

The Conference feature allows you to conference up to six parties (including
yourself) on a call.

To add another party to a call (for a total of six parties)

1. Press . [dial tone]

2. Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press again.

4. Repeat Steps 1 through 3 for additional conference connections.

To add a call you have put on hold to another call you are connected to

1. Press . [dial tone]

2. Press the call appearance button of the call on hold (first call).

3. Press again.

To drop the last person added to the conference call

1. With a display: Press the Menu button and then press the softkey
below Drop.

Without a display: Press the button (if administered).

Drop

Conf

5

Hold

The Hold feature puts a call on hold until you can return to it.

To put a call on hold while you answer another call or perform another
task

1. Press .

Hold

To answer a new call while active on another

1. Press .

Hold

2. Press the call appearance button of the incoming call.

To return to the held call

1. Press the call appearance button of the held call.

Note: If your telephone is connected to DEFINITY Release 7.1 or a later

release and if ther e is only one c all on hold a t yo ur tele phone, you ca n
transfer the call or initiate a conference call by pressing or

Conf

without

first returning to the held call.

Trnsfr

Redial

The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.

To redial the last number that you dialed

1. Press .

.

Redial

Speaker (Listen-Only) and Group Listen

The Speaker feature allows you to place calls or access other features
without lifting the handset. However, in order to speak to the other party, you
must use the handset. With the Group Listen feature, the handset and
speaker are active at the same time.

Note: All of the 6400 Series telephones described in this manual can be

optioned for either a two-way

speaker

. Check with your system manager to see which feature you

speakerphone

can use on your telephone.

To use the lis ten-on ly speaker to place a call w ithou t lifti ng th e ha nds et
or for any listening-only feature (such as monitoring a call on which
you have been put on hold or for group listening)

1. Press .

Spkr

2. Place a call or access the selected feature.

3. Adjust speaker volume if necessary:
To raise the volume, press the rig ht h al f of the Speaker Volume control
button labeled ; to lower the volume, press the left half of the
Speaker Volume control button labeled .

or a one-way, listen-only

6