Lucent Technologies 6408+, 6408D+, 6416D+, 6416D+M, 6424D+ User Manual

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6408+, 6408D+, 6416D+, 6416D+M, 6424D+, and 6424D+M Telephones

User’s Guide

Contents

6400 Series Multi-line Telephones. . . . . . . . . . . . . . . . . . . 1

Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4

Other Softkey Features That May Be On

Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 9

Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Modular Interface Capabilit ies . . . . . . . . . . . . . . . . . . . . . 20

Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 25

Installing the Designati on Card. . . . . . . . . . . . . . . . . . . 26

Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 27

Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 28

555-230-739 Comcode 108339029 Issue 3 April 1999

Some versions of DCP disp lay telephones are in tend ed fo r ex port outside

of the U.S. These telephones initialize with “EXPORT VERSION” on the display. Display features are not operative until after this display disappears.

If the “EXPORT VERSION” display does not disappear within a few seconds, activate the Test function by pressing the T ransfer button . If this action does not remove the “EXPORT VERSION” display, contact your system administrator.

NOTICE

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

TO ORDER COPIES OF THIS DOCUMENT

Contact: Lucent Technologies BCS Publications Center

2855 N. Franklin Road Indianapolis, IN 46219 Domestic: 1 800 457-1235 International: 1 317 322-6791 Domestic Fax: 1 800 457-1764 International Fax: 1 317 322-6699

Order: Document No. 555-230-739

Issue 3, April 1999

HEARING AID COMPATIBILITY

The 6400-Series telephones are Hearing Aid Compatible (HAC), and thus all

units have “HAC” printed on them.

YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY

You are respo nsibl e for the securi ty of your system. Luc ent Technologies does not warrant that this product is immune from or will prevent un authori zed use of common-c arrier telecommunication services or facili ties accessed through or connect ed to it. Lucen t Technologies wil l not be respon sible for any charge s that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system manager should read all documents provided with this product to fully understand the features available that may r educe you r r isk of incurring charges.

TRADEMARKS

DEFINITY and AUDIX are registered trademarks of Lucent Technologies. Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.

OBTAINING PRODUCTS

To learn more about Lucent Technologies products and to order any of these products, contact Lucent Direct, the direct-market organization of Lucent Technologies Business Communications System. Access their web site at www.lucentdirect.com or call the following numbers: customers should call 1 800 451-2100 or account executives can contact Lucent Direct at 1 800 778 1880 (voice) or 1 800 778-1881 (fax).

THE “CE” MARK

If the “CE” mark is affixed to this equipment. it means that it conforms to the European Union Electromagnetic Compatibility Directive (89/336/EEC) and the Low Voltage Directive (73/23/EEC).

IMPORTANT USER SAFETY INSTRUCTIONS

The most careful attention has been devoted to quality standards in the manufacture of your new telephone. Safety is a major factor in the design of every set. But, safety is YOUR responsibility too.

Please read careful ly the hel pful tips listed bel ow and on the next pa ge. Thes e suggestions will enable you to take full advantage of your new voice terminal. Then, retain these tips for later use.

CAUTION:

This telephone is NOT for residential use. It is for business systems applications ONLY. It will NOT operate on public networks. It MUST BE connected to a DEFINITY Enterprise Communications Server. Use in a residential environment could result in an electrical short circuit when the telephone wiring is set up to provide other applications, for example, for appliance control or power transformers. The AC pow er used in thes e appli cations may create a safety hazard by placing a direct short circuit across the telephone wiring.

Use

When using your telephone equipment, the following safety precautions should always be f ollowed to reduce the risk of fire, electric shoc k, and injury to persons.

• Read and understand all instructions.

• Follow all warnings and instructions marked on the telephone.

• This telephone can be hazardous if immersed in water. To avoid the

possibility of electric shock, do not use it while you are wet. If you accidentall y drop the tele pho ne into wat er, do not re trieve i t until yo u have first unplugg ed the li ne co rd from the modul ar wa ll jack. Then, call s erv ic e personnel to ask about a replacement.

• Avoid us ing the t elephone during e lectrical storms in your immedia te area.

There is a risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your business, absolute protection from lightning is impossible.

• If you suspect a nat ural gas leak, report it immediately, but use a

telephone away from the area in question. The telephone’s electrical contacts coul d gen era te a tiny spark. While unli kely, it is possi ble that this spark could ignite heavy concentrations of gas.

• Never push objects of any kind into the equipment through housing slots

since they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, however, refer servicing to proper service personnel.

• To reduce the risk of electric shock, do not disassemble this telephone.

There are no user serviceable parts. Opening or removing covers may expose you to hazard ous voltag es. Incorrect reas sembly can cause electric shock when the telephone is subsequently used.

Service

1. Before cleaning, unplug the telephone from the modular wall jack. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.

2. Unplug the telephone from the modular wall jack. Be sure to refer servicing to qualified service personnel when these conditions exist:

— If liquid has been spilled into the telephone. — If the telephone has been exposed to rain or water. — If the telephone has been dropped or the housing has been

damaged.

— If you note a distinct change in the performance of the telephone.

SAVE THESE INSTRUCTIONS

When you see this w arning symb ol on the pro duct, refer to this instructions booklet packed with the product for

more information before proceeding.

6400 Series Multi-line Telephones

The 6400 Series multi-line telephones include the following:

• The 6408+ Telephone — has eight call appearance/feature buttons with

a two-way speakerphone.

• The 6408D+ Telephone — has eight call appearance/feature buttons, a

2-line by 24-character display, and a two-way speakerphone.

• The 6416D+ and 6416D+M Telephones — have 16 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

• The 6424D+ and 6424D+M Telephones — have 24 call appearance/

feature buttons, a 2-line by 24-character display, and a two-way speakerphone.

Note: Only the 6416D+M and 6424D+M have modular capabilities.

For more information on this feature, see “Modular Interface Capabilities” on page 20.

Use Figure 1 below to familiarize yourself with your 6400 Series telephone. (The 6408D+ is shown in Figure 1.)

1 2

3 4

Menu Exit Prev Next

Spkr

Mute Hold

Redial Trnsfr Conf

GHI

PQRS

1 4 7

Test Ring

ABC

2 56

TUV

O #

FIGURE 1 The 6408D+ Telephone

DEF

MNOJKL

WXYZ

Tel #

The following features correspond to the numbers in Figure 1.

1) Mute button 8) Display — availa ble only on the

6408D+, 6416D+ an d 6416D+M, and the 6424D+ and 6424D+M

2) Speaker button 9) Softkeys

3) Transfer/Test button 10) Display control buttons

4) Redial button 11) Hold button

5) Conf/Ring button 12) Call appearan ce/ feature buttons

6) Dial pad 13) Message light — labeled

7) Volume control button 14) Tray handle

Headsets

On all of the 6400 Series telephones

except

the 6416D+M and 6424D+M, the headset connection consists of a headpiece (shown as 1 in Figure 2 below) and modular base uni t (sho w n as 2 in Figure 2). In this ins tance, the base unit plugs into the Handset jack (shown as 3 in Figure 2).

321 4*56 7

89 O #

Volume

FIGURE 2 The Headset Attached to the Handset Jack on a 6400 Series

Telephone (via a Modular Base Unit)

On the 6416D+M and 6424D+M sets, there is a jack provided for ONLY the headset. In Figure 3, the headset is shown as 1; the Headset jack is shown as 2. On t hese se ts, the h eadset c an (shown as 3 in Figure 3), to the Headset jack on the back of the telephone connecte d to a modular base unit which then plugs into the Headset jack .

either

be connected, w ith an adapter cord

Note: When a modular base unit is used with the Headset jack, the handset

Headset On/Off

should remain plugged in to the Handset jack. The privacy of the Whisper Page anno un cem en t ca nn ot be guaranteed

when telephones have modular base units other than the M10L-8400 (Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only modular base unit that should be used for the 6400 Series telephones. Note that this does NOT apply to headsets plugged into the Headset jack on the back of the 6416D+M and 6424D+M telephones that do not requir e a modular base. For more information, see the instructions for the Whisper Page feature in the Voice Features section.

Note: If you plug the headset directly into the Headset jack, you may use a

button on the adapter cord, if so equipped, to go off-hook and on-hook, or a button may be administered.

FIGURE 3 The Headset Connected to the Headset Jack on the 6416D+M

and 6424D+M Telephones (No Modular Base Unit Required)

Headpieces

The following headpieces can be used with these telephones:

Headpieces with Modular Bases or with Adapter Cords

— Mirage® — Receiver fits over either ear. Not for noisy environments. — StarSet — Supra® Monaural — Adjustable headband and soft ear cushion.

— Eartip fits in ear canal.

— Supra Monaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone that reduces background noise transmission by up to 7 5 percent.

— Supra Binaural — Sound in both ears. — Supra Binaural Noise-Canceling (NC) — Same as above with

noise-canceling microphone on flexible boom; features windscreen and reduces background noise transmission by up to 75 percent.

Note: For direct connection to the Headset jack on the 6416D+M and

6424D+M, use the following cord: HIC-01; Comcode: 408122950; PEC: 3124-IC/A.

Using the Softkeys

The softkeys are the four unlabeled round keys located directly below the display. The four round display control buttons, labeled Menu, Exit, Prev, and Next are located under the softkeys. See Figure 4.

Display

Softkeys

NextPrevMenu Exit

FIGURE 4 The Display, Softkeys, and Display Control Buttons

Display control buttons

Using the Softkey Feature Menus

There are three separate softkey feature menus. Each of these menus allows you to select from four different features.

You can enter Softkey Mode (and view the softkey feature menu) by pressing the display control button labeled Menu. The following is an example of a softkey feature menu.

Dir Drop HFAns Timer

The top line of each softkey feature menu screen shows you the status of

Conf

each of the four features. An arrow appears above the feature name or abbreviation if that feature is active. In the above example, the arrow above the Timer feature indicates that feature is active.

The second line on each softkey feature menu shows the features you can access. To use any of these features, you must pr ess the softkey belo w the feature name or abbreviation.

Press the Next or Prev butto n unti l the fe ature y ou want to us e appe ars on the display.

Note: An error tone (one beep) sounds when you have made an

inappropriate softkey entry. Press the Exit button a t any ti me to ex it the s oftkey f eature me nus and

return to normal call-handling operation.

Other Softkey Features That May Be On Your Display

There are 12 default features that can be accessed with the softkeys on a 6400 Series telephone. However, the system manager may substitute other softkey features in their place.

Call-Handling Features

Conference

The Conference feature allows you to conference up to six parties (including yourself) on a call.

To add another party to a call (for a total of six parties)

1. Press . [dial tone]

2. Dial the number of the new party and wait for an answer.

3. When you want to add the new person, press again.

4. Repeat Steps 1 through 3 for additional conference connections.

To add a call you have put on hold to another call you are connected to

1. Press . [dial tone]

2. Press the call appearance button of the call on hold (first call).

3. Press again.

To drop the last person added to the conference call

1. With a display: Press the Menu button and then press the softkey below Drop.

Without a display: Press the button (if administered).

Drop

Conf

Hold

The Hold feature puts a call on hold until you can return to it.

To put a call on hold while you answer another call or perform another task

1. Press .

Hold

To answer a new call while active on another

1. Press .

Hold

2. Press the call appearance button of the incoming call.

To return to the held call

1. Press the call appearance button of the held call.

Note: If your telephone is connected to DEFINITY Release 7.1 or a later

release and if ther e is only one c all on hold a t yo ur tele phone, you ca n transfer the call or initiate a conference call by pressing or

Conf

without

first returning to the held call.

Trnsfr

Redial

The Redial (or Last Number Dialed) feature automatically redials the last extension or outside number (up to 24 digits) you dialed.

To redial the last number that you dialed

1. Press .

Redial

Speaker (Listen-Only) and Group Listen

The Speaker feature allows you to place calls or access other features without lifting the handset. However, in order to speak to the other party, you must use the handset. With the Group Listen feature, the handset and speaker are active at the same time.

Note: All of the 6400 Series telephones described in this manual can be

optioned for either a two-way

speaker

. Check with your system manager to see which feature you

speakerphone

can use on your telephone.

To use the lis ten-on ly speaker to place a call w ithou t lifti ng th e ha nds et or for any listening-only feature (such as monitoring a call on which you have been put on hold or for group listening)

1. Press .

Spkr

2. Place a call or access the selected feature.

3. Adjust speaker volume if necessary: To raise the volume, press the rig ht h al f of the Speaker Volume control button labeled ; to lower the volume, press the left half of the Speaker Volume control button labeled .

or a one-way, listen-only

If you have a display, it shows the volume level: (There are eight

Spkr

volume levels.)

->>>>>> +

To turn off the speaker and return to handset

1. Pic k up the han ds et.

To end a call (while the handset is on-hook and only the speaker is active)

1. Press .

T o ac tivate the speak er while usin g the hand set so th at bo th are acti ve at the same time (the Group Listen feature, if administered)

1. While you are using the handset, activate the speaker by pressing

Spkr

Note: If you hang up the handset within 10 seconds after pressing ,

Spkr

the call remains active on the speaker.

If you hang up the handset more than 10 seconds after pressing

Spkr

, the speaker will also turn off, and the call is disconnected.

Speakerphone

The two-way built-in speakerphone allows you to place and answer calls without lifting your handset.

Note: Your telephone may be set for the two-way

one-way, lis ten-on ly

speaker

. Check with y our sy stem man ager to s ee

speakerphone or

which of these features you can use.

Note: Speakerphones may not operate satisfactorily in every environment

(such as in very noisy locations). In such an environment, the one-way, listen only speaker should be used.

Note: Some locations may wish to use the speakerphone for the Group

Listen feature. With this feature y ou can hear t he other p erson throu gh the handset and speakerphone, but in order to speak to the other person, you must use the handset. Ask your system manager if the Group Listen feature has been administered for your telephone.

for the

To place or answer a call without lifting the handset, or to use the speakerphone with any feature

1. Press .

2. Place or answer the cal l, or access the selec ted featur e.

3. Adjust speakerphone volume if necessary: To raise the vol ume, press the right half of the Volume contro l button labeled ; to lower the volume, press the left half of the Volume control button labeled .

4. If you have a display, it shows: (There are eight volume levels.)

->>>>>> +

To change from the speakerphone to the handset

1. Pick up the handset and talk.

To change from the handset to the speakerphone

1. Press .

Spkr

2. Within 10 seconds, hang up the handset.

To use the Group Listen feature (if administered) in which the handset and the speaker are active at the same time

1. While you are active on the handset, press

Spkr

Note: If you hang up the handset within 10 seconds after pressing ,

Spkr

the call remains active on the speaker.

If you hang up the handset more than 10 seconds after pressing

Spkr

, the speaker will also turn off, and the call is disconnected.

To end a call

1. Press again.

Spkr

Test

The Test feature allows you to test the lights and display on your telephone.

To test the lights and display on your telephone

1. While on-hook, press and hold down .

Lights go on in columns, and if there is a display on the telephone, all the display segmen ts fill in.

Trnsfr

2. To end test, release .

Lights return to normal operation.

Note: If the lights or the display segments do not respond during the test,

see your system manager.

Transfer

The Transfer feature allows you to transfer a call from your telephone to another extension or outside number.

To send the present call to another extension

1. While on a call, press . [dial tone]

2. Dial the number to which the call is to be transferred. [ringing tone]

3. Remain on the line and announce the call. (If the line is busy or if there is no answer, you can return to the held call by pressing its call appearance button.)

Trnsfr

4. Press again to complete the transfer.

Trnsfr

5. Hang up.

Note: If your telephone is connected to a DEFINITY Release 6.3.2 or a later

release, your administrator may have chosen Transfer-on-Hang-up. In this case, you can transfer a call by pressing , dialing the number to which the call is to be transferred, and then hanging up. To cancel an attempted transfer, press or press the original call appearance. If your system has auto-hold activated, use to cancel a transfer so that the potential transfer recipient is not left on hold.

Drop

Trnsfr

Drop

Getting Messages

Message

Your Message light goes on when a caller has left a message for you. Note: If your telephone has a display, you may also be able to use the

Message Retrieval display feature.

For directions on retrieving your messages, see your system manager.

Selecting a Personalized Ring

Select Ring

The Select Ring feature allows you to choose your own personalized ringing pattern for your telephone from among eight different patterns.

To select a personalized ringing pattern

1. While on-hook, press .

Current ringing pattern plays and repeats every three sec onds.

2. Con t inu e t o p r es s (and th en release) to cycle through a ll eight ringing patterns.

3. If you want to save the ringing pattern currently being played, do not press anymore. You will hear the selected ringing pattern two more times, and then it will be automatically saved.

Conf

You will hear a confirmation tone (two rising tones), and your new ringing pattern is set.

Note: If you go off-hook, receive a call, or lose power during selection, the

process is canceled and you must start again.

Conf

Selected Voice Features

Abbreviated Dialing/Automat ic Dialing (AD)

The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing. Each number can be a complete or partial telephone number, an extension number, or a trunk or feature access

code. Abbreviated Dialing offers four possible types of lists — Personal, Group, System, and Enhanced, and you can have a total of three lists. (Of these three list s, you can have only o ne System L ist and one En hanced Li st.) You program numbers on a Personal List; numbers on Group Lists are programmable by the controller of the list; System Lists and Enhanced Lists are programmable only by the system manager.

not

You can also program a number o n an AD but ton t hat i s list. This Automatic Dialing number can be up to 16 digits and characters.

For all 6408+ telephones, and all 6408D+, 641 6D+ and 6416 D+M , and 6424D+ and 6424D+M telephones connected to DEFINITY switches 6.2 and prior releases, or when using the Program feature access code

To program/reprogram an AD button (administered as a feature button)

stored on an AD

Note: The system manager must first program a call appearance/

feature button as an AD but ton before you can program a number on it.

Note: There is a 10-second time limit between your entering the

Program mode and entering the first digit of an AD button, and then a 10-second time limit between each digit. If you hear intercept tone while you are programming th e button, you have exceeded the time limit and you must begin again.

1. Locate the Program button on your telephone. There are three possibilities.

a. If you are using a telephone with a display, press the Menu button

and, if necessa ry, the Next or Prev button until Prog a ppears on the display screen.

b. If you t elephone does not have a d isplay or if Prog i s not ava ilable o n

your display, press administered as a feature button.

c. Ask your system manager for the AD Program feature access code.

2. Pick up the handset or press . [dial tone]

3. Press the Prog button (or dial the feature access code).

4. Press the AD button to be programmed.

Program

Spkr

5. Dial an outs id e n um ber, extension, or feature access c od e y ou want to store (as you would normally dial it).

6. Press . [confirmation tone]

7. Repeat Steps 4 through 6 (within 10 seconds) to program additional buttons.

8. Hang up or press to end programming.

Spkr

For 6408D+, 6416D+ and 6416D+M, and 6424D+ and 6424D+M telephones connected to a DEFINITY ECS Release 6.3 or later

To program an Abbreviated Dialing button on the softkey feature menu screens or on a feature button

Note: If you ma ke a mist ake whil e progra mming an AD b utton on your

display, you CANNOT move back a space to erase it. Instead,

save whatever you have entered by pressing the “#” key and then start over.

1. Lo ca te t he Prog r am button. It will e ith er b e a b utto n l ab ele d

Program

or you will see Prog on one of the feature menu screens.

2. To access the Program feature, press the Menu button, then the Next or Prev button, if necessary, until you see Prog on the display. Then press the softkey below Prog. If Prog is not on one of your feature menu screens, press the button.

Program

Your telephone will automatical ly go off-hook, and the light next to

Spkr

will go on.

3. Sel ect the feat ure but ton or the AD softke y you wa nt to prog ram. (To do this, press the Menu button again, then press Next or Prev, if necessary, until you see the AD softkey label, such as AD1, on the display.)

You will see the message, Change number? Yes=1 No=2 on the

display.

4. If y ou want to e nter a new number o r change a n existin g number, press the “1” key on the dial pad. If you do not want to change the number, press the “2” key and skip to Step 6.

5. When you see the message Enter number: on the display, enter the number you want that button to call. When you have finished entering the number, press the “#” key. Go on to the next step.

Note: When you have changed the number called by a feature

button, you may want to change its label on the paper strip too.

6. When you see the message Change label? Yes=1 No=2, press the “1” key on the dial pad to change a button label. If you do not want to change the label, press the “2” key and skip to Step 8.

7. When you see the message Enter label on the display, use the dial pad to enter the label you want, up to five characters. (Pressing a dial pad key once enters the first letter on the key; if you want a different letter or the number, press the key repeatedly until the character you want appears on the display.) Press the “ space. When you have finished entering the label, press the “#” key.

When you see the message Press button to program, decide if you want to program ano ther button . If so, g o back to Step 3. If not, go on to the next step.

Note: When you program a label, it does not appear on the display

until you hang up.

9. To exit from Programming mode, press the Speaker button.

” key to advance to the next

To place an AD call

Pers List

Enhcd List

1. Press the selected AD button, either a feature button or the softkey below the AD feature on the feature menu screens.

To program or reprogram an outside number, extension, or feature access code into an AD personal list

1. Locate the Program button on your telephone. There are three possibilities.

a. If you are using a telephone with a display, press the Menu button

and, if necessa ry, the Next or Prev button until Prog a ppears on the display screen.

b. If your telephone does not have a display or if Prog is not available

on your display, press administered as a feature button.

Program

c. Ask your system manager for the AD Program feature access code.

2. Pick up the handset or press . [dial tone]

Spkr

3. Press the Program button (or dial the feature access code).

4. Dial the Personal List number (1, 2, or 3).

5. Dial the list item (1, 2, 3...) .

6. Dial the number you want to store (up to 24 digits) as you would normally dial it.

7. Press . [confirmation tone]

8. Repeat Steps 5 through 7 if you want to program additional items on the same lis t; hang u p and beg in again at Step 2 if you w ant to pro gram items on another list.

9. Hang up or press to end programming.

Spkr

Note: Record your personal list items on the Abbreviated Dialing list on the

cards in the tray under the telephone; group, system, and enhanced list can be obtained from your system manager.

To place a call using an AD list button or code

1. Press the or or buttons (if administered)

Dial the appropriate AD List code for List 1, or List 2, or List 3.

Grp List Sys List

[dial tone]

Note: An (Enhanced List) may also be available; see your

system mana ger.

2. Dial the desired list item (1, 2, 3...).

Call Forwarding All Calls

The Call Forwarding feature temporarily forwards all your calls to another extension or to an outside number, depending on your system.

To temporarily redirect all calls to an extension or outside number of your choice

1. With a display: Press the Menu button and then press the softkey below CFrwd (while on-hook or off-hook).

Without a display: Press the button (if administered) (while

Call Park

Trnsfr

on-hook or off-hook)

Dial the Call Forward access code

Call Fwd

(while off-hoo k). [dial tone] Note: If you have console permission, next, dial the extension number

whose calls are to be forwarded; receive di al tone.

2. Dial the extension or number where calls will be sent.

[confirmation tone]

3. Hang up.

To cancel Call Forwarding

1. With a display: Press the Menu button and then press the softkey below CFrwd (while on- hook or off -hook).

2. Without a display: Press the button (while on-hook)

Call Fwd

Dial

the Call Forward cancel code (while off-hook). [confirmation tone].

Call Park

The Call Park feature allows you to put a call on hold at your telephone, for retrieval at any extension.

To park a call at your extension (for retrieval at any extension) Note: To use the Call Park featur e on a teleph one with dis play (if Ca ll Park is

one of your softkey features), press the Menu button and then the softkey below CPark. Then hang up.

or,

if a button has been assigned to your telephone, press

Call Park

the button (if administered) and hang up.

Otherwise, follow these instructions to park a call at your extension.

1. Press . [dial tone]

2. Dial the Call Park access code. [confirmation tone]

3. Press again.

Call is parked at your extension.

4. Hang up.

To retrieve a parked call from another extension

1. Pick up the handset or press .

2. Dial the Call Park access code. [confirmation tone]

3. Dial the extension where the call is parked. [confirmation tone]

If returning to a call parked at your telephone, dial your own extension.

Spkr

Call Pickup and Directed Call Pickup

DirCall PkUp

The Call Pickup feature lets you answer a call at your telephone for another extension in your pickup group. If you can use the Directed Call Pickup feature, you can pick up a call ringing at a specific extension without the

person’s being a member of your pickup group.

To answer a call placed to a member of your pickup group when your telephone is idle

1. With a display: Press the Menu button and then press the softkey below CPkUp.

Without a display: Press the button (if administered) Dial the Call Pickup access code.

CallPickup

Called telephone stops ringing, and you are connected to the ringing call.

To pick up a call directly for someone else in your office Note: Again, the Directed Call Pickup feature is designed for covering calls

for someone while they are away from their desk. In this case, you do

not

have to be a member of the same pickup group.

1. Press the button or Dial the Directed Call Pickup access code.

2. Dial the extension of the ringing telephone.

Called telephone stops ringing, and you are connected to the ringing call.

Leave Word Calling

The Leave Word Calling (LWC) feature leaves a message for a person at another extension to call you back. The called party will be able to dial message service (for example, an attendant, AUDIX or other voice mail system, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you call ed.

To leave a message answered, you hear a coverage or busy tone, or you have been put on hold)

1. With a display: Press the Menu button and then press the softkey below LWC before hanging up.

after dialing an extension (when your call is not

Without a display: Press the button (if administered) before

hanging up.

Message light goes on at the called telephone (if so equippe d) .

Note: If reorder tone is heard, message is not stored; try again.

To leave a message without ringing an extension

1. With a display: Press the Menu button and then press the softkey below LWC.

LWC

[confirmation tone]

Without a display: Press the button or Dial the Leave Word

Calling access code (while off-hook).

2. Dial the extension.

[confirmation tone]

LWC

[dial tone]

Message light go es on at the called telep hone (if so equipped).

3. Hang up.

To cancel a Leave Word Calling message Note: You cannot cancel a message left for an AUDIX subscriber.

1. With a display: Press the Menu button and then press the softkey below CnLWC (while on-hook or off-hook).

Without a display: Press the button (while on-hook or

off-hook) [dial tone]

2. Dial the extension. [confirmation tone] Note: If reorder tone is heard, the message is not canceled; try again.

Dial the Leave Word Calling cancel code (while off-hook).

Cancel LWC

Self-Administration

If your telephone has a display and the Self-Administration feature has been activated, you will be able to add (or to remove) feature buttons on your own telephone using the softkeys and the display control buttons.

To administer any of the available features

1. Press the Me nu button and then the softkey below Admin. Note: The telephone must be idle; that is, there must NOT be any

active or held calls.

2. If necessary, enter your security code at the telephone dial pad. Note: If you enter an invalid security code,

the display shows Incorrect Security Code and Cont. (for Continue).

Press the softkey below Cont. to proceed.

the telephone beeps and

When you have entered the security code, press the softkey below Done.

The display shows the first SELECT FEATURE screen which lists the first set of four self-administrable features. To see the second set of four features, press the Next button. To go back one me nu screen, press th e Prev button.

3. Press the softkey below the feature you want to place on an available feature button such as CPkUp (Call Pickup) or SAC (Send All Calls).

Note: If you choose the Automatic Dialing or Group Paging feature,

the display prompts you to add a number such as a telephone number, extension, or trunk code that will be associated with this particular button. When you have entered the correct number, press the softkey below Done.

Note: If you wish to see the full name of any of the features on the

feature menu screens (called LongMode), press the softkey below Expl?.

4. Press the button on which you wish to assign this feature.

If the feature is successfully administered on the feature button, the

display shows: “Button Programmed!” Go on to Step 5.

Note: If there is already a feature programmed on that button, you see the

following screen:

XXXXX FEATURE ON BUTTON Replace Keep Delete

On this display screen, press either of the softkeys below Replace if you want to replace the current feature on that button. Press the softkey below Keep if you want to keep the feature on that button. Press the softkey below Delete if you want to delete the feature from the button and leave that button blank.

5. When you see the “BUTTON PROGRAMMED!” screen on the display,

do one of the following:

— If you want t o adm in is ter another button on your telephone , p res s the

softkey below Cont (Continue) on the second line of the “BUTTON PROGRAMMED” screen. The display returns to the feature list. Repeat Steps 3 and 4 to administer other buttons.

— To end self-administration and return to Normal call-handling mode,

press the Exit button.

Note: Be sure to write the name of the self-ad ministe red feature(s) on the

telephone designation card next to the appropriate button.

Send All Calls

The Send All Calls feature temporarily sends all your calls to another extension in the same system.

Note: Before you ca n use this fea ture, your system manag er must pr ovide a

coverage path for your extension.

To send all calls (except priority calls) immediately to coverage

1. With a display: Press the Menu button and then press the softkey below SAC (while on-hook).

Without a display : Press the button (while on-ho ok) the Send All Calls access code (while off-hook)

Send Calls

[confirmation tone]

To cancel Send All Calls

1. With a display: Press the Menu button and then press the softkey below SAC again (while on-hook).

Without a display: Press the button again (while on-hook)

Dial the Send All Calls cancel code (while off-hook).

Send Calls

[confirmation tone]

Dial

Whisper Page

The Whisper Page feature allows you, if you have appropriate permissions, to make an announcement to a person at another extension currently on another call. Only the person at the other extension hears the announcement; the other person on the call cannot hear the message.

Note: If you are connecting the headpiece to the Handset jack on the

6400 Series te lep hon es , th e M 10 L-84 00 is the only modula r ba se uni t that should be used. If you use any other modular base unit, the Whisper Page announc em en t may be ove rheard by the other person on the call.

To make an important announcement (such as an incoming call) to someone at another extension busy on another call

1. Press the button

Both people on the other call hear a beep.

Dial the Whisper Page access code.

The person whom you have called can press the button

Whisper Answer

which form s a two-p arty s peakin g path wi th your te lephon e. The other call is put on hold and that person cannot hear your conversation.

2. Speak with the person you have called. Note: If the person whom you have c alled i s not usin g the telephone at

the time you activate Whisper Page, the call is converted to a normal call.

Note: Any person in the system with the button

administered on the telep hone can bl ock Whis per Page cal ls by pressing the button.

Whisper Off

Whisper Answer

Display Features

Note: To ensure easier display visibility, the display on the 6 408 D +, 6 416 D +

and 6416D+M, an d 64 24D+ and 6424D+M c an b e le ft in its horizontal position or can be raised to a slightly steeper angle. Check which viewing angle is b est for yo ur workstation.

Tim e and Dat e

Ordinarily, the time and the date will appear on the upper line of your display.

not

(The 6408+ does so if there is an error, contact your system manager.

Note: On initially plugging in a 6400 Series display telephone or after a

power outage, it may take approximately 15 minutes before the time and date appear on the screen.

have a display.) The time and date are set at the switch,

Call Information

The 6408 telephones have eight call appearance buttons; the 6416D+ and 6416D+M have 16; the 6424D+ and 6424D+M have 24 buttons. Beginning with the first button in the upper left hand corner of your faceplate and going down, the display identifies the buttons in the left column as a through h. The

buttons in the right column begin with i and then go through p (on the 6416D+

and 6416D+M) and through x (on the 6424D+ and 6424D+M). When the display shows , it represents call information f or the first call appearance but ton. The ne xt butto n down woul d be shown as , and

so on. When you dial an extension, that number is shown and then replaced by the

called party’s name and extension. When a call is received from another extension, the caller’s name is shown; when a call is received from outside, “OUTSIDE CALL” or a trunk identifier is shown.

The display remains in Normal (call-handling) Mode until you activate one of the other display or softkey features. After using any of these features, return to Normal Mode by pressing the Exit button.

Call Timer and Timer

The Call Timer and the Timer features are used to measure elapsed time on a call.

However, the Call Timer feature can be used ONLY if your telephone is connected to a DEFINITY ECS Release 6.3 or later. This feature, once activated, measures elapsed time you turn off the Call Timer feature.

automatically

on all calls until

The Timer feature must be turned on

for each individual call

you wish

to time. At th e end of the call , you mu st imm ediately turn of f the fea ture.

any

This feature can be used with

DEFINITY switch release.

Check with your system manager to see if you can use either of these features.

To use the Call Timer feature to measure elapsed time on telephone calls

1. Press the Menu button and then press the softkey below CTime

or,

if CTime is not available on your display, press the

Call Timer

button (if administered).

The Call Timer will measure elapsed time automatically on all calls until you turn off the Call Timer feature.

2. When you want to turn off the Call Timer feature, press the Menu button and press the softkey below CTime

or,

if you have activated this feature with

Call Timer

button.

To use the Timer feature to measure elapsed time on an individual telephone call

1. Press the Menu button and then press the softkey below Timer (which exits you from softkey mode)

or,

if Timer is not available on your display, press the button

(if administered).

Call Timer

press the

Timer

2. To stop the timer a nd cl ear the di splay, press the Menu button and then press the soft ke y below Timer aga in

or,

if Timer is not available on your display, press again.

Timer

Directory

2. While the name is shown, press the button (if administered)

or,

if you do not have a button on your set, press the Exit

Call Disp

button and then dial the number using the dial pad. Note: You can also leave your handset on-hook. The speakerphone

will turn on automatically when you pr ess .

Call Disp

Exit

Use the Exit feature to leave Display Mode (after using any display or softkey feature) and return to Norma l Mod e. You can then use the dis play to view the time and date and to identify call appearance, calling/called party, and calling/called number.

To exit a display feature and return to Normal (display) Mode

1. Press the Exit button.

Display will show the time and date or, when applicable, call/caller information.

Inspect

The Inspect feature shows you call-related information for an incoming call when you are already active on a call, or, with this feature, you can see who is on hold.

To use the Inspect feature

1. Press the Menu button and then press the softkey below Inspt

or ,

if Inspt is not available on your display, press the button (if

administered).

Inspect

2. Press the call appearance button in question.

Enhcd List

Information is shown on the display screen; you remain connected to the present call.

3. To return to the held call, press the Exit button and then the call appearance button of the held call.

Stored Number/View

The Stored Number or V iew feature allows yo u to check: 1) t he nu mber stored as an item on an Abbreviated Dialing list, 2) the number you last dialed (via Last Number Dialed feature), or 3) the name of the feature that has been

programmed on any of your telephone’s call appearance/feature buttons.

To view the number stored as a list item

1. Press the Menu button and then press the softkey below BtnVu

Press the button.

View

2. Press the selected or or button

Dial the appropriate AD List code for List 1, or List 2, or List 3.

Pers List Grp List Sys List

Note: An (Enhanced List) may also be available; see your

system manager.

3. Dial the selected list item (1, 2, 3...).

Stored number is shown.

4. Hang up.

5. To return to the Normal (display) Mode, press the Exit button or begin again at Step 2 to see another stored number.

To view the feature stored on a call appearance/feature button OR the last number you dialed OR a number stored on an AD button

1. Press the Me nu button and then press the softkey below View

or,

if View is not available on your display, press the button.

2. Press the selected feature button. Note: To view the last number you dialed, press , or to view

the number stored on an AD button, press the selected AD button.

3. To return to the Normal (call-handling) Mode display, press the Exit button or repeat Step 2 to see another stored number.

View

Redial

Modular Interface Capabilities

If you are using a 6416D+M or 6424D+M telephone, you can install a module in the telepho ne’s desktop stand fo r increas ed set fu nctional ity. Fig ure 5 sh ows the rear of the desktop stand on these telephones. Number 1 in Figure 5 shows the module opening on the back of the stand. Remove the cover (shown as 2) before you install the module. For more information about specific modules, see the documentation supplied with the module.

Note: These modules can ONLY be used in the desktop position; they

CANNOT be used if the telephone is to be wall-mounted.

FIGURE 5 A Rear View of the 6416D+M and 6424D+M Telephones

Telephone Installation

All of the 6400 Series telephones described in this manual can be either desk-mounted or wall-mounted. Use the following directions for installing any of these telephones. Figure 6 shows the back of the 6400 Series telephones.

LINE

EX MOD

3 4

7 6

FIGURE 6 The Bottom of the 6400 Series Telephones

Desktop Installation

Note: In non-modular 6400 Series telephones, you can use the telephone

without the desktop stand, if you so choose.

stand contains the modular interface, the desktop stand must be left connected to the telephone.)

(If the telephone desktop

4 3

If you do not use the telephone with attached desktop stand, it is suggested th at yo u p lace small roun d feet (include d in a plastic bag in

the box in which the telephone was packed) on each corner of the bottom of the telephone housing.

1. Turn the telephone face down on a flat surface.

2. Remove the desktop stand (the upper tabs on the stand are shown as 2 in Figure 6; the lower tabs are shown as 7 in Figure 6). If you are using a 6416D+M or 6424D+M telephone and want to install the adjunct module, do so now before proceeding with the following steps. For more information on the installation of the module, see the documentation that came in the box with the module.

3. Sna p one e nd of th e line co rd into the “LIN E” jack (3 in Figure 6) on the

bottom of the telephone.

4. If you are installing a 6416D+ or 6416D+M or a 6424D+ or 6424D+M with a connected expansion module, snap one end of the expansion module cord into the “XM24” jack (4 in Figure 6).

5. Thread the line cord (and expansion module cord, if appropriate) through the routing channel leading to the top of the desktop stand (1 in Figure 6). Make sure that each cord is placed securely under the square tabs in the routing channel.

6. Snap one end of the coiled handset cord into the Handset jack (6 in Figure 6). This jac k is lab ele d . Thread the h and se t c ord i nto th e channel leading to the side edge of the telephone).

7. Turn the telephone right side up, with the front facing you.

8. Snap the free end of the handset cord into the handset and place the handset in the cradle.

9. If app rop riate , s na p the free end of the ex pa ns ion m odu le c ord int o t he TEL SET jack on the expansion module.

10. Snap the free end of the line cord into the modular wall jack. 1 1. Lift the handset an d lis ten fo r dial tone. If th ere is n o dia l tone , che ck all

wire connections to make sure they are secure.

Note: If you are using a headset with the telephone, you can connect it to the

Handset jack (6 in Figure 6) or the Headset jack on some telephones (5 in Figur e 6).

Wall Installation

Note: For wall-mounting, you will need a 1-foot line cord. (This cord is

supplied with the telephone, but can be ordered by using this comcode: 103786760.)

If you are wall-mounting the telephone, you should remove the tray from the base of the telephone. For this purpose, use the instructions listed under “Removing the Telephone Tray” later in this guide.

not

1. Make sure the 8-conductor wall mount plate is in place.

2. Do the following to reverse the handset hook. (a in Figure 7 shows the handset retainer located under the handset.)

— In order to release the handse t retainer hook, pre ss down on the hook

and slide it toward the top of the telephone. (See b in Figure 7.)

— Rotate the hook 180 degrees (as in c in Figure 7) and then slide it

back into its slot so the bottom part now sticks out from the top. (See

d in Figure 7.) Snap the hook firmly into place.

FIGURE 7 Removing, Rotating, and Replacing the Handset Retainer

3. Place the telephone face down on a flat surface.

4. Remove the desktop stand which is attached to the base of the telephone by tabs on the top and back of the stand, shown as 2 and 7 in Figure 6 on page 21.

Note: Figure 8 below shows the removal of the desktop stand from

two different 6400 Series telephone models. Check to see which model is most like the back of your telephone.

— Press inward on the to p o f th e s tan d u ntil y ou ca n l ift the upper tab(s)

of the stand (shown as 1 in the figure below) out of the tab slot(s) (shown as 2 in the figure below) on the telephone.

— Lift the bottom of the stand out of the lower tab slot(s).

FIGURE 8 Removing the Desktop Stand

5. Reverse the desktop stand so that the larger end is facing down.

6. Snap the line cord into the “LINE” jack in the bottom of the telephone

and coil the excess cord in the back of the deskstand.

7. Snap one end of the co iled hands et cord into th e Handset jac k (labeled

). Thread the handset cord into the channel leading to the side

edge of the telephone

8. Slowly lower the reversed deskstand onto the bottom of the telephone until the tabs at the top and bottom of the deskstand snap into the appropriate slots on the bottom of the telephone.

9. Plac e t he free end of the line co rd t hrough the openi ng in the middle of the deskstand and then snap the free end of the line cord into the wall jack.

10. Place the base of the telephone on the wall-jack mounting studs, and pull downward until it is secure. (See Figure 9.)

FIGURE 9 Placing the Telephone on the Wall Jack Mounting Studs

11. Snap the free end of the handset cord into the handset and place the handset in the cradle.

Note: The handset hook you repositioned will hold the handset in place.

12. Lift th e handset and li sten for dial ton e. If there is no dial ton e, check all wire connections to make sure they are secure.

Removing the Telephone Tray

You may wish to remove the tray from the base of the telephone, especially if you are wall-mounting the telephone. See Figure 10 for further help.

1. Pull the tray from the base of the telephone as far as it will go.

2. Using your thumb, press down on the center of the tray.

3. Continue to pull the tray until it is completely separated from the base.

FIGURE 10 Removing the Tray from the Base of the Telephone

Installing the Designation Card

Use the button designation card to write the telephone number, extension, name, or featur e that each c all appe arance/featur e button c an acce ss. In ord er to help you match the designation cards with the call appearance/feature buttons on the telephone, the columns of button labels are marked with the 6400 Series multi-line telephone model with which the label can be used.

Below the perforated bottom edge of each designation card is a telephone number card on which you can write you r teleph one number or extension.

To label and install the designation card and telephone number card

1. Print the numbers/features on the button designation card that corresponds with the telephone you are using, and type or write your phone number or extension on the telephone number card (labeled Tel no.).

2. Crease the perforated edges of the cards you have filled out and then tear the button designation strips and the station number card along the perforations.

3. Place the button designation card and telephone number card under the plastic card cover on the telephone by doing the following:

— The transparent designation card cover is attached to the frame of

the telephone by tabs on the top and bottom of the cover. Remove the cover by pulling the top tab forward and then lifting the bottom of the transparent cover from the telephone.

— Place the designation card(s) on the telephone and then replace the

transparent cover over the card by inserting the tabs at the bottom and then pressing the top down until it clicks .

Note: You can order additional designation cards in quantities of 25 cards

and 100 cards per package. Use the following comcodes when you place your order.

25 sheets of designation and telephone number cards: Comcode: CC847984614

100 sheets of designation and telephone number cards: Comcode: CC847984622

Tones and Their Meaning

Note: The tables below describe the defaults for each ringing and feedback

tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system.

Ringing Tones are produced by an incoming call.

Ringing Tones

Rings Meaning

1 ring A call from another extension. 2 rings A call from outside or from the attendant 3 rings A priority call from anoth er ext ensio n, or

from an Automatic C all bac k ca ll you placed.

◆

Feedback tones are those which you hear through the handset (receiver) or the speaker.

ring-ping (half-ring)

A call redirected from your telephone to another because Send All Calls or Call Forwarding All Calls is active.

Feedback Tones

Tones Meaning

busy A low-pitched tone repeated 60 times a

minute; indicates the number dialed is in use.

call waiting ringback

confirmation Three short bursts of tone; indicates a

A ringback tone with lower-pi tched signal at the end; indicates the extension call is busy, and the c alled party has been giv en a call waiting tone. If you hear this tone, you may wish to activate Automatic Callback

feature activation or cancellation has been accepted.

continued on next page

Feedback Tones

Tones Meaning

(continued)

coverage One short burst of tone; in dicates your

call will be sent to another extension to be answered by a covering user.

dial A continuous tone; indicates dialing

can begin.

intercept/ time-out

recall dial Three short bursts of tone followed by

reorder A fast busy tone re peated 120 tim es a

ringback A low-pitched tone repeated 15 times

An alternating high and low tone; indicates a dialing error, a denial of the service requested, or a failure to dial within a preset interval (usually 10 seconds) after listing the handset or dialing the previous digit.

a steady dial tone; indicates the feature request has been accepted and dialing can begin.

minute; indicates all trunks are busy.

a minute; indic ate s t he n um ber dialed is being rung.

Line and Feature Button Lights

Light Meaning

Steady red The line you are using or will use when you lift

Steady green The line is in use, or the feature programmed

Blinking green You have put a call on hold on this

the handset or press the Speaker button.

on this button is on.

line button.

Lucent Technologies 6408+, 6408D+, 6416D+, 6416D+M, 6424D+ User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual