Lucent Technologies 6400 Series User Manual
6400 Series Multi-line Telephones
User ’s Guide
Contents
6400 Series Multi-line Telephones . . . . . . . . . . . . . . . . . . . 1
Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Entering Softkey Mode and Viewing the
Three Feature Menu Screens. . . . . . . . . . . . . . . . . . . . .5
Othe r S o ftkey Features Th at M ay Be On
Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Using the Softkeys to Activate a Feature
(an Example) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . 14
Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removing the Telephone Tray . . . . . . . . . . . . . . . . . . .36
Installing the Designation Card. . . . . . . . . . . . . . . . . . . 38
Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 39
Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 40
555-230-739
Comcode108138801
Issue 2
September 1997
NOTICE
While reasonable efforts were m ade to ensure that the information in this
document was complete and accurate at the tim e of printing, Lucent
Technologies can assume no res ponsibility for any errors. Changes or
corrections to the information contained in this document may be incorporated
into fu ture issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: Lucent Technologies Publications Center
P.O. Box 4100
Crawfordsville, IN 47933
Domestic: 1 800 457-1235 International: 1 765 361-5353
Domestic Fax: 1 800 457-1764 International Fax: 1 765 361-5355
Order: Document No. 555-230-739
Issue 2, September 1997
HEARING AID COMPATIBILITY
The 6400-Seri es voice terminals are Hear ing Aid Compatible (HAC). In
addition, some units have “HAC” printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
You are responsible for the sec uri ty of your system. Lucent Technol ogies does
not warrant that this product is immune from or will prevent unauthorized use
of common-ca rrier telecommu nication services or facilities accessed through
or connected to it. Lucent Technologies wil l not be responsi bl e for any charges
that result f rom such unauthorize d use. Product administr ation to prevent
unauthori zed use is your responsi bility and your syst em manager should read
all document s provided with this product to fully understand the features
available that may reduce your ri sk of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are regist ered trademarks of Lucent Technologies.
Mirage, Star Set, and Supra are registered tr ademarks of Plantronics, Inc.
OBTAINING PRODUCTS
To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications Syste m. Access their web site at
www.lucentdirect.com or call the foll owing numbers: custo mers should call
1 800 451-2100 or account executives can cont act Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).
THE “CE” MARK
If the “CE” mark is af fixed to this equipm ent. it means that it conforms to the
European Union Electromagnetic Compati bil ity Directive (89/ 336/EEC) and
the Low Voltage Directive (73/23/EEC).
Prepared by © 1997 Lucent Technologies
BCS Product Documentation Development All Rights Reserved
Middletown, New Jers ey 07748-9972 Printed in USA
IMPORTANT USER SAFETY
INSTRUCTIONS
The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safet y is a major factor in the design of
every set. But, safety is YOUR responsibility too.
Please re ad carefully the helpful tips list ed below and on t he next page. These
suggesti ons will enable you to take full advantage of your new voice ter m inal.
Then, retain these tips for later use.
!
CAUTION:
This telep hone is NOT for resident ial use. It is for business systems
applications ONLY. Use in a resident ial environment coul d result in
an electrical short circuit when the telephone wirin g is set up to
provide oth er applications, for example, for appliance control or
power transformers. The AC power used in these applications may
create a safet y hazard by placing a direct short circuit across the
telephone wiri ng.
Use
When using your tel ephone equipment, the fol lowing safety precautions
should al ways be f oll owed t o reduc e the r is k of f ire, elect ric shock, and i njur y to
persons.
• Read and understand all instructions.
• Follow all warnings and instructions marked on the telephone.
• This telephone can be hazardous if immer sed in water . To avoid the
possibi li ty of electric shoc k, do not use it while you are wet. If you
accident ally drop the tel ephone int o water, do not retri eve it until you hav e
first unplugged the line cord from the modular jack. Then, call service
personnel to ask about a replacement.
• Avoid us ing t he t elephone durin g elect rica l s torms i n your immedi ate ar ea.
There is a risk of electric shock from li ghtning. Urgent calls should be
brief. Even though protective measures may have been insta ll ed to limit
electr ical surges from enter ing your business, absolute protection from
lightning is impossible.
• If you suspect a natural gas leak, report it immediately, but use a
telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unli kely, it is poss ibl e that this
spark could ignite heavy concentrations of gas.
• Never push objects of any kind into the equipment through housing slots
since they may tou ch hazardous voltag e point s or short out parts that
could resul t i n a ris k of electric shock. Never spill liqu id of any kind on the
telephone. If liquid is spill ed, however , refer servicin g to pro per service
personnel.
• To reduce the risk of electric shock, do not disassemble this telephone.
There are no user serviceable parts. Openi ng or removing covers may
expose you to hazardous voltages . Incorrect reassemb ly can cause
electric shock when the telephone is subsequently used.
Service
1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cl eaners or aerosol cleaners. Use a damp cloth for
cleaning.
2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:
— If liquid has been spilled into the tel ephone.
— If the telephone has been exposed to rain or water.
— If the telephone has been dropped or the housing has been
damaged.
— If you note a distinct change in the perf ormance of the telephone.
SAVE THESE INSTRUCTIONS
When you see thi s warni ng sy mbol on the prod uct, r efer
to this instructions bookle t packed with the product f or
!
more infor ma ti on before proceeding.
6400 Series Multi-line Telephones
The 6400 Series multi-line telephon es include the following:
• The 6408 and 6408 Plus Telephones — Both of these telephones have
eight call ap pearance/ feat ure butto ns. The 640 8 ha s a one- way list en-onl y
speaker. The 6408 Plus has a two-way speakerphone.
• The 6408D and 6408D Plus Telephones — Both of these telephones
have eight call appearance/feature buttons and a 2-line by 24-character
display. The 6408D has a one-way listen-only speaker. The 6408D Plus
has a two-way speaker phone.
• The 6416D Plus Telephone — This telephone has 16 call appearance/
feature buttons, a 2-line by 24-character display, and a two- way
speakerphone.
• The 6424D Plus Telephone — This telephone has 24 call appearance/
feature buttons, a 2-line by 24-character display, and a two- way
speakerphone.
Familiarize yourself with your 6400 Series multi-line telephone, shown in
Figure 1 and described on the next page.
14
13
12
11
10
9
Menu Exit Prev Next
Spkr Mute Hold
Redial Trnsfr Conf
GHI
PQRS
1
4
7
Test Ring
ABC
2
56
TUV WX YZ
8
O #
Tel #
DEF
3
MNOJKL
9
*
8
FIGURE 1 The 6400 Series Multi-Li ne Telephone
Volume
1
2
3
4
5
6
7
1
The following features correspond to the numbers in Figure 1.
1) Display — The 2-line by 24-character display is available onl y on the
6408D, 6408D Plus, 6416D Plus, and the 6424D Plus.
2) Softkeys — The four ro und unlabeled buttons located directly below the
display cor respond to words on the di splay screen. You can use the softkeys
along with displ ay control keys to access up to 12 features on your voic e
terminal
in addition to
those features adm inistered on the call appearance/
feature b utt ons. For more i nformation on the softkey and s oftkey features, see
“Using the Softkeys” later in this gui de.
3) Display control buttons — These four buttons on the 6400 Series
multi-li ne telephones are labeled Menu, Exit, Prev, and Next. For a
description of their uses, see “Us ing the Softkeys” later in this guide.
4) Hold — A red button for putting a call on hold.
5) Call appearance/f eature buttons — Usual ly, at least thr ee of t hes e bu ttons
are devoted t o incomin g and outgoi ng call s (cal l appeara nces) and are la beled
with an extension number; the remaining buttons access features (feature
buttons) and are labeled with a feature name. Each has a red light telling you
this is the line you are using or this is the lin e you wil l get when you lift your
handset. The gr een status light next to each call appearance and feature
button tells you the line or feature is being used.
Note: The 6408 tel ephones have eight buttons that can be used for call
appearances or features. The 6416D Pl us tel ephone has 16 call
appearance/feature butt ons. The 6424D Plus has 24 call appearance/
feature buttons.
6) Message light — A red light which goes on steadily when a message has
been left for you. This light is labeled .
7) Tray handle — Five qui ck reference cards are pro vided in the tray located
under the base of eve ry 6400 Series telephone:
Card 1: Quick reference pro cedures for using Conference, Hold, and
Transfer;
Card 2: Quick reference pro cedures for using Test, Speaker and
Speakerphone, and Redial;
Card 3: Quick reference pro cedures for using the dis play, softkeys, and
display control buttons;
Card 4: A l ist on which you can write the 2- or 3-d igit feature acces s codes
for your telephone system;
Card 5: A l ist on which you can write number s or names associated with
Abbreviat ed Dialing personal lists , and on which you can list trunk codes and
frequently-used extens ions in your telephone sys tem such as the number for
AUDIX
®
(or other voice mail system) or your system attendant.
Note: You may wish to rem ove the tray from the telephone , especially i f you
are wall-mounting the telephone. For this purpose, use the di rections
titled “ Removi ng the Telephone T ray ” in t he In stallati on se ction o f t his
guide.
2
8) Volume control button — For adjusting the volume of the following:
• The speaker volume whenever the speaker is on
• The handset receiver level while a cal l is in progress using the handset
• The tone ringe r when th e telephone is on-hook or when the telephone is
ringing and the speaker is off.
9) Dial pad — The standard 12-button pad for dialing phone num bers and
accessing features. The letters “Q” and “Z” have been added to the
appropri ate dial pad keys for directory access, and the “5” button on your dial
pad has raised bars for visually-impaired users.
10) Conf/Ring button — For setting up conference calls. (Use this feature
while
off-hook.)
while on-hook, you can select a personalized ringing pattern for your
telephone. You can choose from among eight possible ringing patterns.
11) Redial button — For redialing the last number that you dialed using the
dial pad.
12) Transfer/ Test button — For transferring a call to another t elephone. (Use
this featu re whil e off -h ook.)
pressing while on-hook, you can test the button lights and t he display
(if the tele phone has one).
Ring
is printed below to remind y ou t hat by pressi ng
Trnsfr
Conf Conf
Test
is printed b elow to remind you that by
Trnsfr
13) Speaker butt on — For accessing either the one-way, listen-only speaker
or the built- in two-way Speakerpho ne feat ure.
Note: Your voice terminal can be set for either the Speaker (listen-only)
feature
system manager to see how your Speaker button is to be used.
14) Mu te b u tton — For turning off the microphone associated with the
handset or the speaker, whichever is active, so the other person on the call
cannot hear you.
Handset (not shown here) — A handset is provided for placing and receiving
calls. In most ca ses, you mus t lift the handse t (go of f-h ook) bef ore you can use
a feature.
or
the Speakerphone (listen and talk) feature. Check with your
Headsets
Headsets for 6400 Seri es telephones allow one-touch hands-free operation.
To answer a call, press (if administered on your telephone). Press the
button again to disconnect. (The Headset feature must be administered for
your telep hone.)
Headset
Headsets consi st of a headpiece and modular base unit. The base unit plugs
into the Handset jack. See Figure 2.
3
1
2
321
4*56
89
7
O#
3
Vol um e
FIGURE 2 The Headset Attached to a 6400 Series Telephone
Headpieces
The following headpieces can be used with thes e telephones:
®
— Mirage
— StarSet
— Supra
— Receiver fits over eit her ear. Not for noisy environment s.
®
— Eartip fits in ear canal.
®
Monaural — Adjustable headband and soft ear cushion.
— Supra Monaural Noise-Canceling (NC) — Same as above with
noise-canceling microphone that reduces background noise transmission
by up to 75 percent.
— Supra Binaural — Sound in both ears.
— Supra Binaural Noise-Canceling (NC) — Same as above with
noise-canceling microphone on flexible boom; features windscreen and
reduces background noise transmission by up to 75 percent.
Note: The pri vacy of the Whisper Page announcem ent cannot be
guaranteed when telephones have headset adapters other than the
M10L-8400 plugged into the Handset ja ck. The M10L-8400
(Comcode : 407639715; PEC: 3122-022) is the onl y headset adapter
for the Hands et j ack that should be used for the 640 0 Series
telephones.For more information, see the Whisper Page instructions
in the Voice Features sectio n.
4
Using the Softkeys
If you are using a multi-line telephone with a display, the following information
will help you use t he display, the softke ys, and the display contr ol buttons.
The softkey s are the four unlabeled rou nd keys located directl y below the
display . The four round display control buttons, labeled Menu, Exit, Prev, and
Next are located under the softkeys. Fi gure 3 shows the location of the
softkeys in relation to the display above the sof tkeys and the display control
buttons below them.
Display
Softkey s
NextPrevMenu Exit
FIGURE 3 The Display, Softkeys, and Control Buttons
Display
control buttons
Entering Softkey Mode and Viewing the Three Feature
Menu Screens
There are t hree separ ate fe atu re option sc ree ns. Each of these s cre ens all ows
you to select from four differ ent features.
You can enter Sof tkey Mode by pressing the Displ ay Control button lab eled
Menu. The following is an exa mp le of a softkey feature menu screen.
Dir Drop HFAns Timer
The top li ne of each sof tkey f eature menu scr een sh ows you the sta tus of ea ch
of the four featur es. An arrow a ppears above the feature name or abbrevi ation
if that feature is act ive. If ther e is no arrow above the feature , the feature is not
active. In the above example, the Timer feature is act ive because there is an
arrow above tha t feature abbreviat ion.
5
The second lin e on each softkey feature menu screen shows the f eatures you
can access. To use any of these features, you must press the softkey below
the feature name or abbreviation. For example, on the feature option screen
shown on the pr evious page, y ou c an ac cess t he Sy stem Dir ector y by pressi ng
the softkey below Dir (the System Directory feature). If you want to drop the
last person added to a conference call, press the softkey below Drop.
To see the next set of four features, press the display con trol button labeled
Next; to move back a screen, press the display control button labeled Prev.
Press th e Next or Prev button unt il t he featur e you want to use appe ars on the
second line. The fol lowing flowchart (Figure 4) shows the defaul t features for
the three feature option screens. These are the 12 softkey featur es available
when the telephone (wit h display) is shipped from the fact ory. Also, see “Other
Softkey Feat ures That May Be On Your Display” lat er in this guide.
1st Screen
Dir Drop HFAns Timer
Drop
System
Directory*
Internal
Auto Ans wer
Timer
2nd Scr een
PCall AutCB Prog Pause
Automatic
Priority
Calling
Callback
Abbreviated
Dialin g Program
Abbreviated
Dialin g Pause
3rd Screen
LWC RngOf BtnVu Admin
Leave Word
Calling
Ringer Off
Stored
Number/View
Self-
Administration
FIGURE 4 The Three Default Softkey Feature Menu Screens
*
Call Display
A butto n should be administered, if access to System Directory is
provided.
†
For a full description of th is feature (which a llows you to administer s ome features o n
your own telephone), s ee “Self-Administration” in the section titled Voice Features.
†
6
Note: An error tone (on e beep) sounds when you have made a mistake i n
your softkey entries.
Press the Exit button at any t ime to exit softkey mod e and return to
Normal (call-handling) Mode.
Other Softkey Features That May Be On Your Display
Figure 4 on the previous page shows the 12 default softkey features, those
feature s that can be accessed with the softkeys when the 6400 Series
telephone is initially i nstalled. Howeve r, the sys tem m anager may substitut e
other softkey features in their place. The following table is a list of some of
these alternate features and the feature abbreviation associated with each.
Note: The switch release to which your telephone is c onnected may provide
additional al ternate softkey features.
Alter n ate Softkey Featu re s
Abbreviation Feature
Acct Account Code Entry
AD Abbreviated Dialing buttons (can be multiple buttons)
CFrwd Call Forwarding All Calls
CPark Call Park
CPkUp Call Pickup
CnLWC Cance l Le av e Wor d Calling
Cns lt Consu lt
Count ACD Stroke Count (can be up to 10 buttons)
Dpkup Directed Call Pickup
Excl Manual Exclusion
GrpPg Group Pagi ng
IAuto Automatic Intercom
IDial Dial Intercom
Inspt Inspect
Mark AD Special Function Mark
Park Call Park to other Extensions
SAC Send All Cal ls
SFunc Ab breviated Dialed Special Function
Spre s Abbrev i ate d D ia lin g Sup press
Stats ACD Agent Statistics
Stop Abbreviation Dialing Stop/Indefinite Wait
Wait A D Special Function Wait
7
Using the Softkeys to Activate a Feature (an Example)
Y o ur displ ay and soft keys all ow you to ac cess up to 12 swi tch-r elate d featur es.
For example, you may want to use the Priority Calli ng feature to call another
extension with a priority ring. You can activate this feature with the softkeys in
the following way:
To access a feature with the softkeys (Priority Calling is used in this
example)
1. Press the Menu button.
The display shows the initial softkey feature menu screen:
Dir Drop HFAns Timer
2. Press the Next button.
The display shows the second softkey feature menu screen:
PCall AutCB Prog Pause
3. To use the Priority Calling feature, press the softkey below PCall and
then dial the extension.
Note: When the feature is activat ed, after the displ ay screen shows
you the digits you are dialing, an arrow appears above the
feature, as in the example below. If there is not an arrow above
the feature, the feature is off.
PCall AutCB Prog Pause
Note: When both parties hang up from the call, the arrow above PCall
(showing feature status indicat ion) disappears.
8
Call-Handling Features
Conference
The Conference feature allows you to conference up to six parties
(including yourself) on a call.
To add another party t o a call (for a total of six parties )
1. Press . [dial ton e ]
Conf
Present call is put on hold; you are given a new call appearance.
2. Dial the number of the new party and wait for an answer.
3. When you want to add the new person, press again.
4. Repeat Steps 1 through 3 for additional conferenc e connections.
To add a call you have put on hold to another cal l you are connected
to
1. Press . [dial ton e ]
Conf
Conf
Held call light and the current call appearance light flutter.
2. Press the call appeara nce button of the call on hold (fi rst call).
3. Press again.
Conf
All parties are now connected.
To drop the last person added to the conference call
1. If your telephone has a display, press the Menu button and then
press the sof tkey below Drop.
If you do not have the Drop feature on your displ ay, press
(if administered).
Drop
Hold
The Hold feature puts a call on hold until you can return to it.
To keep a call on hold while you answe r another call or perform
another task
1. Press .
Green light next to the held call blinks .
To answer a new call while active on another
1. Press .
Green light next to the held call blinks .
2. Press the call appeara nce button of the incoming cal l.
Yo u are connected to the incoming call.
Hold
Hold
continued on next page
9
Hold
(continued)
To return to the held call
1. Press the call appearanc e butt on of the held call.
Redial
The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number you dialed.
To redial the last number that you dialed
1. Press .
Redial
The last number you dialed is automatically redialed.
Note: The redialed num ber can be an outside num ber (up to 24 digits), an
extension, or a trunk or featu re access code.
Speaker (Listen-Only) and Group Listen
The Speaker feat ure al lows you to place calls or access other features
without lif ti ng the handset. However, in order to speak to the other party,
you must use the handset. With the Group Listen feature , the handset and
speaker are active at the same time.
Note: The 6408 and 6408D are equipped with a one-way, listen-only
speaker. The 6408 Plus, 6408D Plus, 6416D Plus, and 6424D Plus
can be option ed for either a two-way
listen-only
speaker
. Check with your system manager to see which
featur e you can use on your telephone.
To place a call without lifting the handset or for any listening-only
feature (such as monitoring a call on which you have been put on
hold or for group listening)
speakerphone
or a one-way,
1. Press .
Spkr
Red lights next to and go on.
2. Place a call or access the selected feature.
3. Adjust speaker volume if necessary:
To raise the volume, press the right half of the Speaker Volume
control button labeled ; to lower the volume, press the left half
of the Speaker Volume control button labeled .
Spkr Mute
continued on next page
10
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