Lucent Technologies 555-230-796 User Manual

DEFINITY® Extender

Remote Module User’s Guide

555-230-796 Comcode 107634560 Issue 2 July 1997

Notice

Every effort was made to ensure that the in formation in this book was complet e a nd accurate at the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecomm unications system by an unauthori z ed pa rty, for example, persons other than your c om pany’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associate d with your telecommunic ations system and, if toll fraud occ urs, it can resul t i n subst antial additional charges for your telecomm uni cations services.

You and your system manager are respo nsible for the security of your system , such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading al l i nstallation, instruction , an d syste m administration docu ments provided with this produc t in order to fully understand the fea tures that can introduce risk of t oll fraud and the steps that ca n be t aken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facili ti es accessed through or connec te d to i t. Luc ent Technologies will not be responsible for any charges that resul t fro m such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assis- tance, call the Natio na l Cust omer Care Center at 1 800 643 -2353.

Federal Communications Commission Statement

This equipment has bee n tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits ar e de signed to provide reasonab le protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the inst ruc tion manual, may cause harmful interference to radio communications. However, there is no guarantee that inte rference will not occur in a particular installation. For further FCC information, see "Cust om er Support Information" below.

Industry Canada (IC) Interference Information

This digital apparatus does not exceed the Class B limits for radio noise e missions set out in the radio interference regulations of the Canadian Depa rt ment of Communications. Le Présent Appareil Numérique n'émet pas de bruits radioélectr iqu es dé passant les limites applicables aux appareils nu mériques de la class B préscrites dans le reglement sur le brouil la ge radioélectrique é d ic té par le ministère le m ini stè r e des Industrie Canada.

Trademarks

DEFINITY is a registered tradema rk of Lucent Technologies in the US and other countries.

Ordering Information

Call: Lucent Technologies Publications Center

Voice 1 800 457-1235 International Voice 765 361-5353 Fax 1 800 457-1764 International Fax 765 361-5355

Write: Lucent Technologies Publications Center

P.O. Box 4100 Crawfordsville, IN 47933

Order: Document No. 555-230-796

Comcode 107634560 Issue 2, July 1997

For more information about Lucent Technologies documents, refer to the section entitled “Related Documents” in “About This Book ”

Support Telephone Number

In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at 1 800 242-2121 or your Lucent Technologies authorized dealer if you need assistance when installing programming, or using your system. Outside the continental US, c ont act your local Lucen t Technologies re pre sentative.

Warranty

Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty” in “Customer Support Info rm ation.”

Customer Support Information

■

Support Telephone Number.....................................ix

■

Security of Your System:

........................ix

Preventing Toll Fraud...............................................x

■

Lucent Technologies Fraud Intervention..................xi

■

Limited Warranty......................................................xii

■

FCC Notification and Repair Information .................xiii

■

Installation and Operational Procedures..................xiv

■

Federal Communications Commission (FCC)

Electromagnetic Interference Information................xvi

About This Book

■

Intended Audience ...................................................xvii

■

Terms and Conventions...........................................xviii

■

Typographical Conventions......................................xix

■

How to Use This Book..............................................xix

■

Product Safety Labels..............................................xx

■

Related Documents..................................................xxi

■

How to Comment on This Document.......................xxiii

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Contents

Introduction

■

System Operation and Configuration....................... 1-2

............................................................ 1-1

Equipment List.................................................... 1-3

Compatibility....................................................... 1-5

Options ............................................................... 1-5

■

Specifications........................................................... 1-6

■

Considerations......................................................... 1-8

Installation

■

Location Requirements............................................ 2-2

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Electrical Requirements........................................... 2-2

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Connecting the Remote Module.............................. 2-3

■

Installation Procedure.............................................. 2-4

.....................................................................2-1

Connections for Data Transmission................... 2-6

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Contents

Programming

■

Using the Telephone for Programming....................3-2

■

Setting the Telephone Number ................................3-3

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Setting the Mode of Dialing......................................3-4

................................................................3-1

Setting Pulse Dialing...........................................3-4

Setting Tone Dialing............................................3-5

■

Setting the Connect Rate.........................................3-6

■

Setting the COM Port Baud Rate.............................3-8

■

Exiting Programming................................................3-9

Operating the Remote Module

■

Starting the Operation ............................................4-2

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Disconnecting.........................................................4-4

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Changing a Password ............................................4-6

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Checking System Software ....................................4-9

............................4-1

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Contents

Troubleshooting

■

Troubleshooting..................................................... 5-2

■

LED Sequences..................................................... 5-3

■

Error Messages ..................................................... 5-3

Glossary

...........................................................................GL-1

..........................................................5-1

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Figures

Introduction

1-1 System Configuration.........................................1-2

Installation

2-1 Remote Module Back Panel...............................2-3

2-2 RS-232 Cable Pin Connections .........................2-7

Operating the Remote Module

4-1 Connect Sequence for the Remote Module.......4-3

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Tables

Introduction

1-1 Remote Module Specifications.......................... 1-7

Installation

2-1 DIP Switch Configuration................................... 2-5

Programming

3-1 Telephone Keys Used in Programming............. 3-2

Troubleshooting

5-1 Error Messages................................................. 5-4

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Important Safety Instructions

The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

IMPORTANT SAFETY INSTRUCTIONS

When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including:

■

Read and understand all instructions.

■

Follow all warnings and instructions marked on or packed with the product.

■

Never install this unit or telephone wiring for it during a lightning storm.

■

Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.

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Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface.

■

Use caution when installing or modifying telephone lines.

■

Use only Lucent Technologies-manufactured DEFINITY Enterprise Communications Server (ECS) circuit packs, carrier assemblies, and power units in the DEFINITY ECS control unit.

■

Use only Lucent Technologies-recommended/approved DEFINITY ECS accessories.

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Important Safety Instructions

■

Do not install this product near water, for example, in a wet basement location.

■

Do not overload wall outlets, as this can result in the risk of fire or electrical shock.

■

Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

■

Unplug the product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use cleaners or aerosol cleaners.

■

Do not operate the system if chemical gas leakage is suspected in the area. Use telephones located in some other safe area to report the trouble.

WARNING:

SAVE THESE INSTRUCTIONS

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DO NOT open the Remote Module. There are no user serviceable parts inside the unit. Only an authorized technician should open the unit for required maintenance or upgrading purposes.

Customer Support Information

Support Telephone Number

In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 242-2121) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies authorized representative.

Outside the USA, if you need assistance when installing, programming, or using your system, contact your Lucent Technologies authorized representative.

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Customer Support Information

Security of Your System: Preventing Toll Fraud

As a customer of a new telephone system, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it. Some individuals use electronic devices to prevent or falsify records of these calls. Others charge calls to someone else’s number by illegally using lost or stolen calling cards, billing innocent parties, clipping on to someone else’s line, or breaking into someone else’s telephone equipment physically or electronically. In certain instances, unauthorized individuals make connections to the telephone network through the use of remote access features.

Common carriers are required by law to collect their tariffed charges. While these charges are fraudulent charges made by persons with criminal intent, applicable tariffs state that the customer of record is responsible for payment of all long-distance or other network charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.

To minimize the risk of unauthorized access to your DEFINITY ECS:

■

When possible, restrict the off-network capability of offpremises callers, using calling restrictions, Facility Restriction Levels, and Disallowed List capabilities.

■

When possible, block out-of-hours calling.

■

Frequently monitor system call detail reports for quicker detection of any unauthorized or abnormal calling patterns.

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Customer Support Information

■

Limit Outcalling to persons on a need-to-have basis.

The DEFINITY ECS, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network. However, phone numbers and authorization codes can be compromised when overheard in a public location, lost through theft of a wallet or purse containing access information, or when treated carelessly (writing codes on a piece of paper and improperly discarding them).

Additionally, hackers may use a computer to dial an access code and then publish the information to other hackers. Substantial charges can accumulate quickly. It is your responsibility to take appropriate steps to implement the features properly, to evaluate and administer the various restriction levels, and to protect and carefully distribute access codes.

Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.

Lucent Technologies Fraud Intervention

If you

suspect you are being victimized

technical support or assistance, call the National Customer Service Center at 1 800 242-2121.

by toll fraud and you need

Issue 2 July 1997

Customer Support Information

Limited Warranty

Lucent Technologies Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon return of the unit to the factory.

This warranty is null and void if the manufacturer determines that any modifications have been made to the unit or the unit has been subjected to physical or electrical stress.

This warranty covers parts and labor only and does not include shipping costs, travel expenses, or travel time.

Installation of the equipment is the sole responsibility of the purchaser. The manufacturer, its agents, or its distributors accept no responsibility for malfunction or damage caused by improper treatment or connection of the unit.

The manufacturer, its agents, or its distributors are not liable for any losses incurred through use or malfunction of the equipment or any losses or damages incurred by the use of the equipment in any means whatsoever.

This warranty is limited to the repair of the equipment to its normal functioning capability.

This warranty is complete as stated and all other warranties, expressed or implied, are invalid.

The DEFINITY Extender System should be installed only by qualified personnel. No user-serviceable parts are contained within the units. Installation or programming should not begin prior to review of all sections of this manual.

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Customer Support Information

FCC Notification and Repair Information

This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following:

■

Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack, USOC RJ11C. These USOCs must be ordered from your telephone company.

■

Party Lines and Coin Telephones. This equipment can not be used with party lines or coin telephone lines.

■

Notification to the Telephone Companies. Before connecting this equipment, you or your equipment supplier must notify your local telephone company’s business office of the following:

— The telephone number(s) you will be using with this

equipment.

— The appropriate registration number and ringer equivalence

number (REN), which can be found on the back or bottom of the control unit.

— For each jack, the sequence in which lines are to be

connected, the line types, the Facility Interface Code (FIC), and the Ringer Equivalence Number (REN) by position when applicable.

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Customer Support Information

■

Ringer Equivalence Number (REN). The REN is used to determine the number of devices that can be connected to the telephone line. Excessive RENs on the line can result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that can be connected to the line, as determined by the total RENs, contact the local telephone company to determine the maximum REN for the calling area.

■

Disconnection. You must also notify your local telephone company if and when this equipment is permanently disconnected from the line(s).

Installation and Operational Procedures

This manual contains information about installation and operational procedures.

■

Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected. Repairs to this equipment can be made only by the manufacturers, their authorized agents, or others who may be authorized by the FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 242-2121.

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Customer Support Information

■

Rights of the Local Telephone Company. If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You will also be informed of your right to file a complaint with the FCC.

■

Changes at Local Telephone Company. Your local telephone company may make changes in its facilities, equipment, operations, or procedures that affect the proper functioning of this equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

■

New Network Area and Exchange Codes. The DEFINITY ECS software does not restrict access to any new area codes or exchange codes established by a local telephone company. If the user has established toll restrictions on the system that could restrict access, then the user should check the lists of allowed and disallowed dial codes and modify them as needed.

■

Equal Access Codes. This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modifications of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

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Customer Support Information

Federal Communications Commission (FCC) Electromagnetic Interference Information

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

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About This Book

Intended Audience

This book is intended to help in the installation, system administration, and maintenance of the DEFINITY Extender Remote Module. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representatives, and account executives. It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting.

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About This Book

Terms and Conventions

The DEFINITY Extender Remote Module will henceforth be referred to as the Remote Module.

The DEFINITY Extender Switch Module will henceforth be referred to as the Switch Module.

Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words Security Alert.

Security Alert:

Security Alert indicates the presence of toll fraud security hazard. Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party (e.g., persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf). Be sure to read “Your Responsibility for Your System’s Security” on the inside front cover of this book and “Security of Your System: Preventing Toll Fraud” in About This Book.

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About This Book

Typographical Conventions

Certain type fonts and styles act as visual cues to help you rapidly understand the information presented:

Example Purpose

recycle old passwords. Italics indicate emphasis.

not

If you do not want to disconnect,

go to Step 3.

At the "Go Online" screen, press

until the following screen

appears: Press the Drop button four

times.

2:OK 3:Next

Italics also tell you instructions about what to do next in a procedure.

A number in a shaded box is used to designate a key on your telephone.

The names of fixed-feature, factory-imprinted buttons on a telephone appear in bold.

Plain constant-width type in a shaded box indicates text that appears on the telephone display.

How to Use This Book

This book is organized into chapters that give information on procedures necessary for the proper installation and administration of your DEFINITY Extender Remote Module.

“Related Documents,” later in this section, provides a complete list of system documentation, together with ordering information.

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+ 49 hidden pages