ISDN DEFINITY Extender
Models 2300EU and 2100EU
System Administrator’s Guide
Document: 555-025-118
Comcode: 108478421
Issue 1
February 1999
Copyright 1999, Lucent Technologies Issue 1
All Rights Reserved February 1999
Printed in USA
Notice
Every effort was made to ensure that the information in this book was complete and accurate at
the time of printing. However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party,
for example, persons other than your company’s employees, agents, subcontractors, or persons
working on your company’s behalf. Note that there may be a risk of toll fraud associated with
your telecommunications system and, if toll fraud occurs, it can result in substantial additional
charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also
responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll
fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant
that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Lucent
Technologies will not be responsible for any charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call your local Lucent representative.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
For further FCC information, see "Customer Support Information" below.
Ordering Information
For more information about Lucent Technologies documents, refer to the section entitled
“Related Documents” in “About this Guide.”
Outside the USA, if you need assistance when installing, programming, or using your system,
contact your Lucent Technologies authorized representative.
Support Telephone Number
Contact your local Lucent Technologies representative.
Table Of Contents
About this Guide......................................................... 1
Introduction......................................................................................1
Prerequisite ......................................................................................1
Product Overview....................................................... 2
Introduction......................................................................................2
Product Family.................................................................................3
How the Connection Works............................................................4
Checklist...................................................................... 5
Introduction......................................................................................6
Switch Module Checklist.................................................................7
ISDN Line Checklist........................................................................8
PC or Network Connection.............................................................5
Environment Checklist....................................................................9
Electrical Checklist..........................................................................9
Quick Configuration Guide..................................... 10
Introduction....................................................................................10
Configuring and Installing the Switch Module...........................10
Verifying Configuration................................................................13
Powering Up/ Down.......................................................................13
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
Configuring Using a Terminal.................................14
Introduction................................................................................... 14
Requirements................................................................................. 14
The ETI and TTI Menus............................................................... 15
Accessing ETI/TTI Menu ............................................................. 15
Terminal Edit Line........................................................................ 16
Configuring The Switch Module.................................................. 17
Setting ISDN Parameters.............................................................. 18
Setting DN1.................................................................................. 16
Setting DN2.................................................................................. 17
Setting the TEI Type..................................................................... 18
Saving ISDN Changes.................................................................. 22
System Menu................................................................................ 22
Passwords ..................................................................................... 22
Configuring the COM Port .......................................................... 23
Setting Data Rate ......................................................................... 21
Setting Parity ................................................................................ 21
Setting Data Bits........................................................................... 21
Setting Stop Bits........................................................................... 22
Show Settings ............................................................................... 25
Software Upgrades........................................................................ 25
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
Data Communications.............................................. 26
Introduction....................................................................................26
Using the RS232C COM Port.......................................................27
9 Pin RS232C Connector ..............................................................28
Hardware Flow Control.................................................................28
2100EU Terminal Information............................... 29
Introduction....................................................................................29
Description......................................................................................29
Typical Connections......................................................................29
Typical Operation .........................................................................30
Setting the PC Modem..................................................................31
2100EU TA Configuration ...................................... 32
Introduction....................................................................................32
Changing Terminal Adapter Settings..........................................32
Setting the Data Rate.....................................................................32
Setting Parity.................................................................................33
Setting Data Bits ...........................................................................33
Setting Stop Bits............................................................................33
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
2100EU AT Command Set.......................................34
Introduction................................................................................... 34
Terminal Adapter Configuration Commands............................ 36
Terminal Adapter Action Commands......................................... 39
AT Result Codes............................................................................39
Software Upgrading..................................................41
Introduction................................................................................... 41
Obtaining the Upgrade File.......................................................... 41
Upgrading the Serial Port............................................................. 40
Verify Upgrade.............................................................................. 44
Upgrading from the Remote Module .......................................... 45
Verifying the Switch Upgrade...................................................... 47
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
Troubleshooting........................................................ 48
Introduction....................................................................................48
No Remote Site Phone Display .....................................................48
No Switch Module Connection .....................................................49
No Indicator Lights at Power Up .................................................49
Switch Module Will Not Answer.................................................49
LED Sequences...............................................................................50
LED Power Up Sequences............................................................50
LED Power Up Verification Sequences........................................50
LED Error Indicator Sequences....................................................51
Serial S-Record Upgrade Errors....................................................53
Cannot Upgrade Software.............................................................53
Upgrade Failed..............................................................................53
ISDN Upgrade Errors....................................................................53
PBX Flash Too Small....................................................................53
REM Flash Too Small...................................................................53
Upgrade Start Failure....................................................................54
Flash Erase Failure........................................................................54
Flash V Erase Failure....................................................................54
UG Data Timeout Failure..............................................................54
Data End Timeout Failure.............................................................54
UG CRC Timeout Failure .............................................................54
Diagnostic Statistics.......................................................................55
Error Codes ...................................................................................52
Exclusive Error Codes...................................................................57
Resetting the Statistics..................................................................58
Connection Errors .........................................................................54
Fatal Errors....................................................................................65
Customer Support Information....................................................66
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
Equipment Attatchment Limitations......................67
Glossary......................................................................69
ISDN DEFINITY Extender 2300EU/2100EU
About This Guide
Introduction
Prerequisite
The ISDN DEFINITY Extender 2300EU/2100EU
System Administrator’s Guide provides you with
information to:
•
Install
•
Configure
•
Operate
•
Troubleshoot
This manual was written with the assumption that you
possess a working knowledge of Lucent digital phones
and the DEFINITY
(ECS).
Should you require further information on how the phone
or ECS works, we suggest you either c onsult your Lucent
Technologies system administrator, or read the user
documentation provided with your phone system.
Enterprise Communications System
ISDN DEFINITY Extender 2300EU/2100EU
1
Product Overview
Introduction
The Lucent Extender series provides remote workers and
small branch offices seamless connectivity to the
DEFINITY
Remote employees can: place and receive calls through
the ECS; use three-digit internal dialing; transfer calls; set
up conference calls; have a corporate-based receptionist
screen calls; access the voice mail, auto-attendant or any
other software residing on the ECS. Extenders work with
existing corporate, digital telephone sets, but there are
restrictions to telephone use at residential locations.
Transmission is over the public telephone network using
ISDN, or BRI lines.
A Switch Module and a Remote Module are all that is
needed to provide an off-premise employee with full
voice and data communications functionality.
ECS in addition to the corporate LAN.
2
ISDN DEFINITY Extender 2300EU/2100EU
Product Family
The ISDN DEFINITY Extender, Models 2300EU and
2100EU, extends a DEFINITY
ECS to a remote site by
using a Switch and a Remote Module, over one ISDN Bchannel.
The connection to the ISDN network is done via the builtin S/T interface. The Switch Module connects to a digital
port on the ECS located at the corporate office, and the
Remote Module connects to a Lucent digital phone set at
a remote location.
The ISDN DEFINITY
2100EU, includes MCK’s Interactive Voice Protocol
Extender, Models 2300EU and
TM
software. The software packetizes, compresses, and
encrypts voice and ECS signals to condition them for
transmission over a public, circuit-switched network.
ISDN DEFINITY Extender 2300EU/2100EU
3
Product Overview
Product
Family cont’d
How the Connection Works
Other features of the ISDN DEFINITY Extender,
Models 2300EU and 2100EU, include: an available
analog port* and an RS232 terminal connection,
depending on the model ordered.
*Note: Analog port available on the Remote Module
only.
The Switch Module and the Remote Module
communicate by transmitting signals across a single
ISDN B channel. The B channel establishes a 64 Kbps
digital link.
The second B channel will have one of the following
capabilities, depending on the model you have:
2300EU – Analog Port*
2100EU – Analog Port* & RS232 Terminal
Adapter
*Note: The Analog Port is only available on the Remote
Module.
Speech is compressed to 32 Kbits ADPCM format and is
combined with the telephone signaling data and COM
port data for 2300EU. Once the installation has been
completed, your Remote Module will enable your
remotely located Lucent phone to function exactly like
your deskset at the office.
For instructions about using a Lucent phone, refer to the
documentation provided with your phone.
4
ISDN DEFINITY Extender 2300EU/2100EU
Compatbility
The DEFINITY Extender is compatible with the
following commercial two-wire DEFINITY ECS
display telephones.
■
6408D + (This display telephone is certified for
residential use.)
■
6416D+ (This display telephone is certified for
residential use.)
■
6424D+ (This display telephone is certified for
residential use.)
■
8410D
■
8410DR (This display telephone is certified for
residential use.)
■
8434D (Requires a separate power supply.)
NOTE:
The power supply that comes with the ISDN
Remote Module cannot produce the power required
by the 8434D telephone. An MSP-1 (WP924644)
power supply must be used. Check with your Lucent
Technologies representative for ordering
information.
■
603 E Callmaster III
■
603F1 Callmaster IV
■
Callmaster VI® (This PC-based product is
®
certified for residential use.)
NOTE:
For residential installations, FCC regulations
prohibit use of telephones not certified for
residential use.
ISDN DEFINITY Extender 2300EU/2100EU
5
Checklists
Introduction
Before continuing with the installation and configuring of
your Switch Module, please go through the following
checklists.
6
ISDN DEFINITY Extender 2300EU/2100EU
Switch Module Checklist
Your ISDN DEFINITY Extender, Models 2300EU and
2100EU, Switch Module package should contain:
❑ One ISDN DEFINITY
Extender, Models 2300EU
and 2100EU, Switch Module.
❑ One ISDN DEFINITY
Extender, Models 2300EU
and 2100EU, System Administrator’s Guide.
❑ One 220 or 240 volt AC adapter.
❑ One RJ45 line cord.
The following services should be installed and tested
before proceeding:
❐ DEFINITY
❐ DEFINITY
ECS digital port.
ECS BRI port or ISDN line, as described
in the ISDN line checklist.
Parts required to configure the Switch Module, but NOT
included with the system:
❐ PC or terminal with a terminal emulation package
(must be VT100 compatible).
❐ RS232 serial cable. (Male DB9 connector required to
connect to the Switch Module. The other connector
should match to the PC or terminal.)
❐ RJ45 cable.
ISDN DEFINITY Extender 2300EU/2100EU
7
Checklists
ISDN Line Checklist
PC or Network Connection
The recommended ISDN line provisioning is:
❐ ETSI Net 3 with 2 DNs and Auto TEI type.
❐ Circuit Switched Voice and Data on both B channels
(B1 and B2).
❐ No call features are required on any B channels.
❐ Must be capable of 56K or 64k Synchronous Data
Calls, Clear Channel
NOTE:
notice as technological or manufact uring changes warrant.
❑ Ensure you have the proper ISDN line installed at the
❑ Ensure you know the DN numbers and T EI type . Yo u
❑ Ensure that you have registered the ISDN lines with
If you are connecting ISDN DEFINITY Extender,
Models 2300EU and 2100EU, Switch Module to a PC
or network , you will require:
For the model 2300EU or 2100EU:
❐ One serial cable with a male DB9 cable end.
Specifications are subject to change without
switch site.
obtain this information from your local ISDN service
provider when the ISDN lines are installed.
your long distance carrier for ISDN DATA Service, if
required.
8
ISDN DEFINITY Extender 2300EU/2100EU
Checklists
Environment Checklist
Electrical Checklist
The installation area should be:
❑ Well ventilated and free of dust.
❑ Have an ambient temperature of 0ºC (32ºF) to 55ºC
(131ºF), with a relative humidity below 95%.
❑ Free of any large electrical equipment such as copiers
or motors that generate electromagnetic, radio
frequency, and electrostatic interference.
❐ Within 150 meters (500 feet) of the DEFINITY
The AC electrical requirement for the ISDN DEFINITY
Extender, Models 2300EU and 2100EU, is:
❑ 12 volt DC unregulated supplied by 220 or 240 Volt
adapters.
ECS.
ISDN DEFINITY Extender 2300EU/2100EU
9
Quick Configuration
Introduction
Configuring and Installing the Switch Module
PHONE/
SWITCH
Figure 1. Switch Module Back Panel
This section provides step-by-step procedures to
configure your Switch Module.
Ensure that you have the Switch Module (module is
labeled ‘Switch Module’ on the cover) before proceeding.
To configure and connect your ISDN DEFINITY
Extender, Models 2300EU and 2100EU, see Figure 1:
1. Plug the Switch Module port (labeled
PHONE/SWITCH on the Module back plane) into
the DEFINITY
2. Plug the Switch Module ISDN interface (labeled
ISDN) into the ISDN line provided by the
DEFINITY
RJ45 cable.
3. Plug the male DB9 end of the RS232 cable into the
Switch Module connector (labeled RS232) and the
other end of the RS232 cable into a PC running a
terminal emulation program or a terminal.
RS-232 ISDN +12VDC
ECS using the RJ45 cable.
ECS or your service p rovider using the
10
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
Quick Configuration
Configuring
And
Installing
The Switch
Module cont’d
The RS232 parameters default at 9600 bps, 8 data
bits, 1 stop bit, and no parity and use VT100 terminal
emulation mode.
4. Plug in the 220/240 volt AC adapter provided with
the Switch Module.
The Module’s LED will start flashing and performing
the power-up test.
The Module’s LED will perform a series of yellow,
green and red blinks. After 10 seconds of very fast
red blinking, the LED will blink green three times
and red once. The LED will then blink 3 sets of 8
yellow flashes.
NOTE: You can only access the menu on power up.
5. During this yellow flash sequence type the word
MENU.
After you have entered the command, the Switch
Configuration menu will appear on the terminal program.
6. Select Configure ISDN to configure the following
ISDN parameters:
•
The ISDN network switch type. Currently only
ETSI NET 3 is available.
•
The DN1 and DN2 numbers for the Switch ISDN
line.
•
TEI type (auto, fixed).
•
TEI1 if fixed TEI type was selected.
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
11
Quick Configuration
Configuring
And
Installing
The Switch
Module cont’d
These parameters must be supplied by the ISDN service
provider that installed your ISDN line. If no TEI
information was supplied, use the auto TEI mode.
7. Write down the Switch DN1 number to use later
when programming the Remote Module. This DN1
number will be entered in the Remote Module under
the menu Set PBX Number.
If you are using the Switch Module for your data
connection, write do wn the DN2 number. You will
need it to program your remote data equipment.
8. After the ISDN parameters are entered, exit the
Configure ISDN menu.
You will be prompted to save the new ISDN
parameters.
9. Select Yes. The Switch Module will initialize to the
ISDN network at this time.
Access the Configure System menu from the Main
menu.
10. Set Passwords, if required.
11. Set the COM p ort, if required.
12. Set ISDN Connect Rate, if required.
13. Select the Show Settings menu to confirm all
parameters were entered correctly.
14. Select Exit.
15. Select Exit again to end the programming session.
12
ISDN DEFINITY Extender 2300EU/2100EU
Quick Configuration
Verifying
Configuration
Powering Up/ Down
To verify that the ISDN parameters were stored correctly,
you must power-down and power-up the Switch Module.
See steps below.
NOTE: Before powering-down the Switch Module,
ensure that you are offline.
1. Unplug the AC adapter from the back of the Switch
Module.
2. Disconnect the ISDN line and ECS digital port.
3. Reconnect the ISDN line and ECS digital port.
4. Plug the AC adapter to the back of the Switch
Module.
After the powering-up, your Switch Module LED should
blink a three green flash sequence, indicating it is now
configured.
ISDN DEFINITY Extender 2300EU/2100EU
13
Configuring Using a Terminal
Introduction
Requirements
The Switch Module can only be programmed using a
terminal.
The following Switch Module parameters require
programming using a PC:
•
ISDN Parameters – Switch Type, DN, and TEI.
The following Switch Module parameters are optional but
also require programming using a PC:
•
COM Port – Data Rate, Parity, Data Bits, Stop Bits.
(Optional)
For the 2300EU, the COM Port settings are for the serial
data connection that shares the first B channel. For the
2100EU the COM Port settings are for the RS232 data
port that uses the second B channel.
When configuring the Switch Module, ensure the PC or
terminal has its communications parameters set to:
•
9600 BPS
•
No parity
The Switch Module must be connected to the PC or
terminal using an RS232 serial cable, which connects to
the RS232 port on the module. Your terminal
application should be configured for VT100 emulation.
•
8 bits
•
1 stop bit
14
ISDN DEFINITY Extender 2300EU/2100EU
Configuring Using a Terminal
The ETI and TTI Menus
Accessing the ETI/TTI Menu
The Enhanced Terminal Interface (ETI) and the Text
Terminal Interface (TTI) provides you with are user-
friendly interface with which to configure your system
when accessing the ISDN DEFINITY
2300EU and 2100EU, through the RS232 port.
The ETI menu is the default menu that appears after
powering up your module and operates using VT100
terminal emulation. If your PC doesn’t have VT100
terminal emulation, you need to use the TTI menu, which
is accessed after the ETI menu displays. The ETI menu
will be unrecognizable, but you still access the TTI menu
from this point.
To access either configuration menu:
1. Plug in the Switch Module’s RS232 serial port to a
PC with a terminal application.
When the Switch Module is powered-up, the module will
undergo hardware tests demonstrated by a series of
yellow, green and red blinks. After a 10 second period of
very fast red blinks, the LED will blink three green
flashes and one red flash. The LED will then blink 3 sets
of 8 yellow flashes.
Extender, Models
ISDN DEFINITY Extender 2300EU/2100EU
Continued on the next page…
15
Configuring Using a Terminal
Accessing the
ETI/TTI
Menu cont’d
Terminal Edit Line
2. Type “Menu”
The ETI menu will be displayed.
3. Press CTRL T to access the TTI menu.
4. Pressing CTRL T again to return to ETI.
NOTE: You can access the TTI menu at any time by
pressing CTRL T.
The Terminal Edit Line is where features can be entered
or modified. When editing parameters on the terminal
edit line, current parameters will be highlighted (if
previously entered).
For both the E TI menu and the TT I menu, the following
edit line key strokes can be used to modify parameters.
You can select a menu item by pressing:
•
A hot key (the number of the menu item).
•
The arrow up and arrow down keys.
•
The Enter key when your menu selection is
highlighted.
16
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
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