ISDN DEFINITY Extender
Models 2300EU and 2100EU
System Administrator’s Guide
Document: 555-025-118
Comcode: 108478421
Issue 1
February 1999
Copyright 1999, Lucent Technologies Issue 1
All Rights Reserved February 1999
Printed in USA
Notice
Every effort was made to ensure that the information in this book was complete and accurate at
the time of printing. However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party,
for example, persons other than your company’s employees, agents, subcontractors, or persons
working on your company’s behalf. Note that there may be a risk of toll fraud associated with
your telecommunications system and, if toll fraud occurs, it can result in substantial additional
charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also
responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll
fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant
that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Lucent
Technologies will not be responsible for any charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call your local Lucent representative.
Federal Communications Commission Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
For further FCC information, see "Customer Support Information" below.
Ordering Information
For more information about Lucent Technologies documents, refer to the section entitled
“Related Documents” in “About this Guide.”
Outside the USA, if you need assistance when installing, programming, or using your system,
contact your Lucent Technologies authorized representative.
Support Telephone Number
Contact your local Lucent Technologies representative.
Table Of Contents
About this Guide......................................................... 1
Introduction......................................................................................1
Prerequisite ......................................................................................1
Product Overview....................................................... 2
Introduction......................................................................................2
Product Family.................................................................................3
How the Connection Works............................................................4
Checklist...................................................................... 5
Introduction......................................................................................6
Switch Module Checklist.................................................................7
ISDN Line Checklist........................................................................8
PC or Network Connection.............................................................5
Environment Checklist....................................................................9
Electrical Checklist..........................................................................9
Quick Configuration Guide..................................... 10
Introduction....................................................................................10
Configuring and Installing the Switch Module...........................10
Verifying Configuration................................................................13
Powering Up/ Down.......................................................................13
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
Configuring Using a Terminal.................................14
Introduction................................................................................... 14
Requirements................................................................................. 14
The ETI and TTI Menus............................................................... 15
Accessing ETI/TTI Menu ............................................................. 15
Terminal Edit Line........................................................................ 16
Configuring The Switch Module.................................................. 17
Setting ISDN Parameters.............................................................. 18
Setting DN1.................................................................................. 16
Setting DN2.................................................................................. 17
Setting the TEI Type..................................................................... 18
Saving ISDN Changes.................................................................. 22
System Menu................................................................................ 22
Passwords ..................................................................................... 22
Configuring the COM Port .......................................................... 23
Setting Data Rate ......................................................................... 21
Setting Parity ................................................................................ 21
Setting Data Bits........................................................................... 21
Setting Stop Bits........................................................................... 22
Show Settings ............................................................................... 25
Software Upgrades........................................................................ 25
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
Data Communications.............................................. 26
Introduction....................................................................................26
Using the RS232C COM Port.......................................................27
9 Pin RS232C Connector ..............................................................28
Hardware Flow Control.................................................................28
2100EU Terminal Information............................... 29
Introduction....................................................................................29
Description......................................................................................29
Typical Connections......................................................................29
Typical Operation .........................................................................30
Setting the PC Modem..................................................................31
2100EU TA Configuration ...................................... 32
Introduction....................................................................................32
Changing Terminal Adapter Settings..........................................32
Setting the Data Rate.....................................................................32
Setting Parity.................................................................................33
Setting Data Bits ...........................................................................33
Setting Stop Bits............................................................................33
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
2100EU AT Command Set.......................................34
Introduction................................................................................... 34
Terminal Adapter Configuration Commands............................ 36
Terminal Adapter Action Commands......................................... 39
AT Result Codes............................................................................39
Software Upgrading..................................................41
Introduction................................................................................... 41
Obtaining the Upgrade File.......................................................... 41
Upgrading the Serial Port............................................................. 40
Verify Upgrade.............................................................................. 44
Upgrading from the Remote Module .......................................... 45
Verifying the Switch Upgrade...................................................... 47
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
Troubleshooting........................................................ 48
Introduction....................................................................................48
No Remote Site Phone Display .....................................................48
No Switch Module Connection .....................................................49
No Indicator Lights at Power Up .................................................49
Switch Module Will Not Answer.................................................49
LED Sequences...............................................................................50
LED Power Up Sequences............................................................50
LED Power Up Verification Sequences........................................50
LED Error Indicator Sequences....................................................51
Serial S-Record Upgrade Errors....................................................53
Cannot Upgrade Software.............................................................53
Upgrade Failed..............................................................................53
ISDN Upgrade Errors....................................................................53
PBX Flash Too Small....................................................................53
REM Flash Too Small...................................................................53
Upgrade Start Failure....................................................................54
Flash Erase Failure........................................................................54
Flash V Erase Failure....................................................................54
UG Data Timeout Failure..............................................................54
Data End Timeout Failure.............................................................54
UG CRC Timeout Failure .............................................................54
Diagnostic Statistics.......................................................................55
Error Codes ...................................................................................52
Exclusive Error Codes...................................................................57
Resetting the Statistics..................................................................58
Connection Errors .........................................................................54
Fatal Errors....................................................................................65
Customer Support Information....................................................66
ISDN DEFINITY Extender 2300EU/2100EU
Table Of Contents
Equipment Attatchment Limitations......................67
Glossary......................................................................69
ISDN DEFINITY Extender 2300EU/2100EU
About This Guide
Introduction
Prerequisite
The ISDN DEFINITY Extender 2300EU/2100EU
System Administrator’s Guide provides you with
information to:
•
Install
•
Configure
•
Operate
•
Troubleshoot
This manual was written with the assumption that you
possess a working knowledge of Lucent digital phones
and the DEFINITY
(ECS).
Should you require further information on how the phone
or ECS works, we suggest you either c onsult your Lucent
Technologies system administrator, or read the user
documentation provided with your phone system.
Enterprise Communications System
ISDN DEFINITY Extender 2300EU/2100EU
1
Product Overview
Introduction
The Lucent Extender series provides remote workers and
small branch offices seamless connectivity to the
DEFINITY
Remote employees can: place and receive calls through
the ECS; use three-digit internal dialing; transfer calls; set
up conference calls; have a corporate-based receptionist
screen calls; access the voice mail, auto-attendant or any
other software residing on the ECS. Extenders work with
existing corporate, digital telephone sets, but there are
restrictions to telephone use at residential locations.
Transmission is over the public telephone network using
ISDN, or BRI lines.
A Switch Module and a Remote Module are all that is
needed to provide an off-premise employee with full
voice and data communications functionality.
ECS in addition to the corporate LAN.
2
ISDN DEFINITY Extender 2300EU/2100EU
Product Family
The ISDN DEFINITY Extender, Models 2300EU and
2100EU, extends a DEFINITY
ECS to a remote site by
using a Switch and a Remote Module, over one ISDN Bchannel.
The connection to the ISDN network is done via the builtin S/T interface. The Switch Module connects to a digital
port on the ECS located at the corporate office, and the
Remote Module connects to a Lucent digital phone set at
a remote location.
The ISDN DEFINITY
2100EU, includes MCK’s Interactive Voice Protocol
Extender, Models 2300EU and
TM
software. The software packetizes, compresses, and
encrypts voice and ECS signals to condition them for
transmission over a public, circuit-switched network.
ISDN DEFINITY Extender 2300EU/2100EU
3
Product Overview
Product
Family cont’d
How the Connection Works
Other features of the ISDN DEFINITY Extender,
Models 2300EU and 2100EU, include: an available
analog port* and an RS232 terminal connection,
depending on the model ordered.
*Note: Analog port available on the Remote Module
only.
The Switch Module and the Remote Module
communicate by transmitting signals across a single
ISDN B channel. The B channel establishes a 64 Kbps
digital link.
The second B channel will have one of the following
capabilities, depending on the model you have:
2300EU – Analog Port*
2100EU – Analog Port* & RS232 Terminal
Adapter
*Note: The Analog Port is only available on the Remote
Module.
Speech is compressed to 32 Kbits ADPCM format and is
combined with the telephone signaling data and COM
port data for 2300EU. Once the installation has been
completed, your Remote Module will enable your
remotely located Lucent phone to function exactly like
your deskset at the office.
For instructions about using a Lucent phone, refer to the
documentation provided with your phone.
4
ISDN DEFINITY Extender 2300EU/2100EU
Compatbility
The DEFINITY Extender is compatible with the
following commercial two-wire DEFINITY ECS
display telephones.
■
6408D + (This display telephone is certified for
residential use.)
■
6416D+ (This display telephone is certified for
residential use.)
■
6424D+ (This display telephone is certified for
residential use.)
■
8410D
■
8410DR (This display telephone is certified for
residential use.)
■
8434D (Requires a separate power supply.)
NOTE:
The power supply that comes with the ISDN
Remote Module cannot produce the power required
by the 8434D telephone. An MSP-1 (WP924644)
power supply must be used. Check with your Lucent
Technologies representative for ordering
information.
■
603 E Callmaster III
■
603F1 Callmaster IV
■
Callmaster VI® (This PC-based product is
®
certified for residential use.)
NOTE:
For residential installations, FCC regulations
prohibit use of telephones not certified for
residential use.
ISDN DEFINITY Extender 2300EU/2100EU
5
Checklists
Introduction
Before continuing with the installation and configuring of
your Switch Module, please go through the following
checklists.
6
ISDN DEFINITY Extender 2300EU/2100EU
Switch Module Checklist
Your ISDN DEFINITY Extender, Models 2300EU and
2100EU, Switch Module package should contain:
❑ One ISDN DEFINITY
Extender, Models 2300EU
and 2100EU, Switch Module.
❑ One ISDN DEFINITY
Extender, Models 2300EU
and 2100EU, System Administrator’s Guide.
❑ One 220 or 240 volt AC adapter.
❑ One RJ45 line cord.
The following services should be installed and tested
before proceeding:
❐ DEFINITY
❐ DEFINITY
ECS digital port.
ECS BRI port or ISDN line, as described
in the ISDN line checklist.
Parts required to configure the Switch Module, but NOT
included with the system:
❐ PC or terminal with a terminal emulation package
(must be VT100 compatible).
❐ RS232 serial cable. (Male DB9 connector required to
connect to the Switch Module. The other connector
should match to the PC or terminal.)
❐ RJ45 cable.
ISDN DEFINITY Extender 2300EU/2100EU
7
Checklists
ISDN Line Checklist
PC or Network Connection
The recommended ISDN line provisioning is:
❐ ETSI Net 3 with 2 DNs and Auto TEI type.
❐ Circuit Switched Voice and Data on both B channels
(B1 and B2).
❐ No call features are required on any B channels.
❐ Must be capable of 56K or 64k Synchronous Data
Calls, Clear Channel
NOTE:
notice as technological or manufact uring changes warrant.
❑ Ensure you have the proper ISDN line installed at the
❑ Ensure you know the DN numbers and T EI type . Yo u
❑ Ensure that you have registered the ISDN lines with
If you are connecting ISDN DEFINITY Extender,
Models 2300EU and 2100EU, Switch Module to a PC
or network , you will require:
For the model 2300EU or 2100EU:
❐ One serial cable with a male DB9 cable end.
Specifications are subject to change without
switch site.
obtain this information from your local ISDN service
provider when the ISDN lines are installed.
your long distance carrier for ISDN DATA Service, if
required.
8
ISDN DEFINITY Extender 2300EU/2100EU
Checklists
Environment Checklist
Electrical Checklist
The installation area should be:
❑ Well ventilated and free of dust.
❑ Have an ambient temperature of 0ºC (32ºF) to 55ºC
(131ºF), with a relative humidity below 95%.
❑ Free of any large electrical equipment such as copiers
or motors that generate electromagnetic, radio
frequency, and electrostatic interference.
❐ Within 150 meters (500 feet) of the DEFINITY
The AC electrical requirement for the ISDN DEFINITY
Extender, Models 2300EU and 2100EU, is:
❑ 12 volt DC unregulated supplied by 220 or 240 Volt
adapters.
ECS.
ISDN DEFINITY Extender 2300EU/2100EU
9
Quick Configuration
Introduction
Configuring and Installing the Switch Module
PHONE/
SWITCH
Figure 1. Switch Module Back Panel
This section provides step-by-step procedures to
configure your Switch Module.
Ensure that you have the Switch Module (module is
labeled ‘Switch Module’ on the cover) before proceeding.
To configure and connect your ISDN DEFINITY
Extender, Models 2300EU and 2100EU, see Figure 1:
1. Plug the Switch Module port (labeled
PHONE/SWITCH on the Module back plane) into
the DEFINITY
2. Plug the Switch Module ISDN interface (labeled
ISDN) into the ISDN line provided by the
DEFINITY
RJ45 cable.
3. Plug the male DB9 end of the RS232 cable into the
Switch Module connector (labeled RS232) and the
other end of the RS232 cable into a PC running a
terminal emulation program or a terminal.
RS-232 ISDN +12VDC
ECS using the RJ45 cable.
ECS or your service p rovider using the
10
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
Quick Configuration
Configuring
And
Installing
The Switch
Module cont’d
The RS232 parameters default at 9600 bps, 8 data
bits, 1 stop bit, and no parity and use VT100 terminal
emulation mode.
4. Plug in the 220/240 volt AC adapter provided with
the Switch Module.
The Module’s LED will start flashing and performing
the power-up test.
The Module’s LED will perform a series of yellow,
green and red blinks. After 10 seconds of very fast
red blinking, the LED will blink green three times
and red once. The LED will then blink 3 sets of 8
yellow flashes.
NOTE: You can only access the menu on power up.
5. During this yellow flash sequence type the word
MENU.
After you have entered the command, the Switch
Configuration menu will appear on the terminal program.
6. Select Configure ISDN to configure the following
ISDN parameters:
•
The ISDN network switch type. Currently only
ETSI NET 3 is available.
•
The DN1 and DN2 numbers for the Switch ISDN
line.
•
TEI type (auto, fixed).
•
TEI1 if fixed TEI type was selected.
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
11
Quick Configuration
Configuring
And
Installing
The Switch
Module cont’d
These parameters must be supplied by the ISDN service
provider that installed your ISDN line. If no TEI
information was supplied, use the auto TEI mode.
7. Write down the Switch DN1 number to use later
when programming the Remote Module. This DN1
number will be entered in the Remote Module under
the menu Set PBX Number.
If you are using the Switch Module for your data
connection, write do wn the DN2 number. You will
need it to program your remote data equipment.
8. After the ISDN parameters are entered, exit the
Configure ISDN menu.
You will be prompted to save the new ISDN
parameters.
9. Select Yes. The Switch Module will initialize to the
ISDN network at this time.
Access the Configure System menu from the Main
menu.
10. Set Passwords, if required.
11. Set the COM p ort, if required.
12. Set ISDN Connect Rate, if required.
13. Select the Show Settings menu to confirm all
parameters were entered correctly.
14. Select Exit.
15. Select Exit again to end the programming session.
12
ISDN DEFINITY Extender 2300EU/2100EU
Quick Configuration
Verifying
Configuration
Powering Up/ Down
To verify that the ISDN parameters were stored correctly,
you must power-down and power-up the Switch Module.
See steps below.
NOTE: Before powering-down the Switch Module,
ensure that you are offline.
1. Unplug the AC adapter from the back of the Switch
Module.
2. Disconnect the ISDN line and ECS digital port.
3. Reconnect the ISDN line and ECS digital port.
4. Plug the AC adapter to the back of the Switch
Module.
After the powering-up, your Switch Module LED should
blink a three green flash sequence, indicating it is now
configured.
ISDN DEFINITY Extender 2300EU/2100EU
13
Configuring Using a Terminal
Introduction
Requirements
The Switch Module can only be programmed using a
terminal.
The following Switch Module parameters require
programming using a PC:
•
ISDN Parameters – Switch Type, DN, and TEI.
The following Switch Module parameters are optional but
also require programming using a PC:
•
COM Port – Data Rate, Parity, Data Bits, Stop Bits.
(Optional)
For the 2300EU, the COM Port settings are for the serial
data connection that shares the first B channel. For the
2100EU the COM Port settings are for the RS232 data
port that uses the second B channel.
When configuring the Switch Module, ensure the PC or
terminal has its communications parameters set to:
•
9600 BPS
•
No parity
The Switch Module must be connected to the PC or
terminal using an RS232 serial cable, which connects to
the RS232 port on the module. Your terminal
application should be configured for VT100 emulation.
•
8 bits
•
1 stop bit
14
ISDN DEFINITY Extender 2300EU/2100EU
Configuring Using a Terminal
The ETI and TTI Menus
Accessing the ETI/TTI Menu
The Enhanced Terminal Interface (ETI) and the Text
Terminal Interface (TTI) provides you with are user-
friendly interface with which to configure your system
when accessing the ISDN DEFINITY
2300EU and 2100EU, through the RS232 port.
The ETI menu is the default menu that appears after
powering up your module and operates using VT100
terminal emulation. If your PC doesn’t have VT100
terminal emulation, you need to use the TTI menu, which
is accessed after the ETI menu displays. The ETI menu
will be unrecognizable, but you still access the TTI menu
from this point.
To access either configuration menu:
1. Plug in the Switch Module’s RS232 serial port to a
PC with a terminal application.
When the Switch Module is powered-up, the module will
undergo hardware tests demonstrated by a series of
yellow, green and red blinks. After a 10 second period of
very fast red blinks, the LED will blink three green
flashes and one red flash. The LED will then blink 3 sets
of 8 yellow flashes.
Extender, Models
ISDN DEFINITY Extender 2300EU/2100EU
Continued on the next page…
15
Configuring Using a Terminal
Accessing the
ETI/TTI
Menu cont’d
Terminal Edit Line
2. Type “Menu”
The ETI menu will be displayed.
3. Press CTRL T to access the TTI menu.
4. Pressing CTRL T again to return to ETI.
NOTE: You can access the TTI menu at any time by
pressing CTRL T.
The Terminal Edit Line is where features can be entered
or modified. When editing parameters on the terminal
edit line, current parameters will be highlighted (if
previously entered).
For both the E TI menu and the TT I menu, the following
edit line key strokes can be used to modify parameters.
You can select a menu item by pressing:
•
A hot key (the number of the menu item).
•
The arrow up and arrow down keys.
•
The Enter key when your menu selection is
highlighted.
16
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
Configuring Using a Terminal
Terminal
Edit Line
cont’d
Configuring the Switch Module
The display may become unrecognizable on occasion
(although rare) . If this occurs, pre ss CRTL R to refre sh
the display.
You can modify the parameters accessed by the menu by
pressing the:
•
Delete key to erase the highlighted parameter, or the
Backspace key to erase the character to the left of the
cursor.
•
Left Arrow and Right Arrow keys to move through the
parameter being edited.
•
The Enter key to accept the changes.
Once the main menu is displayed using either method, the
following configuration selections can be accessed:
•
Configure ISDN – allows you to configure the ISDN
parameters.
•
Configure System - is designed for you to configure
Passwords, the COM port, showing settings, and for
software upgrades.
•
Exit.
ISDN DEFINITY Extender 2300EU/2100EU
17
Configuring Using a Terminal
Setting ISDN Parameters
To connect the Switch Module to the ISDN Network, the
following ISDN Parameters may require configuring:
•
The ISDN Network Switch Type.
•
The two Directory Numbers (DN) numbers.
•
The TEI type.
From the Main Menu, press 1
For the Configure ISDN menu to access the ISDN
Parameter sub-menus.
18
ISDN DEFINITY Extender 2300EU/2100EU
Configuring Using a Terminal
Setting DN1
The first DN should be paired with SPID1. Follow these
steps to set the first Directory Number:
1. Select 1 for “Configure ISDN” from the Main
Menu on the terminal emulation program to reach
the ISDN parameter menu.
2. Select 4 for “Set DN1” from the Configure ISDN
menu.
If a previous DS1 number was stored, the display
shows that number. If no DN! number was stored, the
display is blank.
3. Enter the first DN for the Switch Module, up to
15 digits in length.
4. Press Enter to accept the change.
You automatically return to the Configure ISDN Menu.
To save your changes if you are finished programming,
Exit from the Configure ISDN Menu. Type “Y” at the
system prompt to save your changes. Type “N” at the
system prompt to discard your changes.
ISDN DEFINITY Extender 2300EU/2100EU
19
Configuring Using a Terminal
Setting DN2
The second DN should be paired with SPID2. Follow
these steps to set the second Directory Number:
1. Select 1 for “Configure ISDN” from the Main
Menu on the terminal emulation program to reach
the ISDN parameter menu.
2. Select 5 for “Set DN2” from the Configure ISDN
menu.
If a previous DN2 number was stored, the display
shows that number. If no DN2 number was stored,
the display is blank.
3. Enter the second DN for the Switch Module, up
to 15 digits in length.
4. Press Enter to accept the change.
You automatically return to the Configure ISDN Menu.
To save your cha nges if you are finished programming,
Exit from the Confi gure ISDN Menu. Type “Y” at the
system prompt to save your changes. Type “N” at the
system prompt to discard your changes.
20
ISDN DEFINITY Extender 2300EU/2100EU
Configuring Using a Terminal
Setting The TEI Type
The Terminal Endpoint Identifier (TEI) provides
identification of the communication device to the Central
Office (CO).
We recommend that you leave the TEI setting on Auto if
your service provider has not provided you with a fixed
TEI value. If a fixed TEI is provided, select Fixed TEI
type.
From the ISDN Configuration menu:
1. Press 6 to set TEI Type.
2. Toggle between FIXED and AUTO.
3. Press Exit to save the selection.
If you select FIXED TEI, press SET TEI1.
If you selected FIXED TEI type:
1. Press 7 to Set TEI 1.
2. Enter the TEI number of the switch site (0-63).
3. Press Return to save the number.
If you change a FIXED TEI type, you must power-down
your module to use the new ISDN settings.
ISDN DEFINITY Extender 2300EU/2100EU
21
Configuring Using a Terminal
Saving ISDN Changes
System Menu
Passwords
If you modified any ISDN parameters, the terminal will
prompt you with the option to Save ISDN Changes?:
1) Type Y to save the changes.
OR
1a) Type N to discard the changes.
The System Menu provides you with access to configure:
•
Passwords
•
COM port settings
•
Set ISDN Connect Rate
•
Show Settings
•
Software Upgrade
The System Administrator is the person responsible for
configuring Passwords. Selecting this menu item from
the main menu will prompt the user for the System
Administrator’s password.
22
ISDN DEFINITY Extender 2300EU/2100EU
Configuring Using a Terminal
Configuring the COM Port
The COM port is available on the 2300EU and 2100EU
models for serial data communications. The 2300EU
multiplexes voice and data across the first B channel. On
the 2100EU, the COM port uses the second B channel.
This section describes the steps involved to program the
RS232 port.
1. From the System Menu select COM to access the
following sub-menus.
•
Data Rate
•
Parity
•
Data Bits
•
Stop Bits
NOTE: All COM port settings should be configured at
one time.
ISDN DEFINITY Extender 2300EU/2100EU
23
Configuring Using A Terminal
Setting Data Rate
Setting Parity
To set the Data Rate:
1. Highlight the data rate you want. Data rate options
are: 2400, 4800, 9600, 115.2, 19200, 38400 and
57600 kbps.
2. Press Enter.
OR
2a. Press the hot key of the data rate you want.
When you make your selection, the Parity menu will
appear.
To change Parity:
1. Highlight the Par ity you want and press Enter. Your
choices are None, Even or Odd.
OR
1a. Press the hot key of the Parity you want.
When you make your selectio n, the Data Bits menu will
appear.
Setting Data Bits
24
To change the Data Bit setting:
1. Highlight the desired Data Bit and press Enter. Your
two options are 8 or 7 data bits.
OR
1a. Press the hot key for the Data Bits you want.
When you make your selectio n, the Stop Bits menu will
appear.
ISDN DEFINITY Extender 2300EU/2100EU
Configuring Using a Terminal
Setting Stop Bits
Show Settings
Software Upgrades
To change Stop Bits:
1. Highlight the Stop Bit format you want.
2. Press Enter. Your options are 1 or 2 stop bits.
You will now automatically return to the System Menu.
You can display the current module Settings:
1. Highlight Show Settings.
2. Press Enter.
All system settings will be displayed.
All ISDN DEFINITY Extender, Models 2300EU and
2100EU, units can be software upgraded.
Selecting this menu item prepares the module for a Serial
port Software Upgrade. For details, see the Software
Upgrading section later in this manual. This menu option
is not required for initial configuration, but will be used
later to upgrade your module, if required.
ISDN DEFINITY Extender 2300EU/2100EU
25
Data Communications
Introduction
ISDN DEFINITY Extender, Models 2300EU and
2100EU, data communication requirements vary based on
your extender model.
The options are:
•
An RS232 COM port on the shared first B channel
•
An RS232 serial port on the second B channel
The RS232 COM port that shares the first B channel is
available on the 2300EU. The RS232 port on the second
B channel is available on the 2100EU. The 2100EU is
capable of asynchronous to synchronous PPP over the
RS232 port. This can be used to establish a data
connection using Windows Dial-up Networking.
The 2100EU will be discussed in detail later in this guide.
26
ISDN DEFINITY Extender 2300EU/2100EU
Data Communications
Using the RS232 COM Port
To use the COM port on the 2300EU for serial data
transmissions, you will require RS232 serial cables and
data equipment. The COM port connection through the
modules should be treated as a null modem serial cable.
To connect the RS232 communication link, refer to the
user documentation included with your data system for
the required cable types and pinouts.
The Switch and Remote Module will require a male DB9
cable end to connect to the RS232 port (standard RS232
as described on the next page). Connecting the other
cable end to your LAN will depend on the physical type
and format the LAN uses. Talk to your Information
Services Department for LAN connection requirements.
See the following Table for RS232 COM port pinout
information.
ISDN DEFINITY Extender 2300EU/2100EU
27
Data Communications
PIN 1 DCD - Data Carrier Detect
PIN 2 Tx - Transmit Data Out
PIN 3 Rx - Receive Data In
PIN 4 DTR - Data Terminal Ready
PIN 5 Signal Ground
PIN 6 DSR - Data Set Ready
PIN 7 RTS - Request To Send
PIN 8 CTS - Clear To Send
Table 1. RS232 COM Port Pin Out
9 Pin RS232 Connector
Hardware Flow Control
The COM Po rt uses har dware flo w control to manage the
data throughput. Ensure that the cables and network
hardware you use have t he proper har dware flow control
connections to prevent lost data.
Note: To use the 2300EU for simultaneous data access,
you must make sure that the COM port settings for your
Remote Module, remote PC, Switch Module, and data
communications server all match.
28
ISDN DEFINITY Extender 2300EU/2100EU
2100EU Terminal Information
Introduction
Description
Typical Connections
The following section is only to be referred to if you
have the ISDN DEFINITY
Terminal Adapter capabilities.
The ISDN DEFINITY Extender 2100EU is capable of
using the second IS DN B Channel for Wind ows Dial-up
Networking to establish a connection directly to a Remote
Access Server.
Connect an RS232 serial cable to the DB9 female
connector on the Remote Module labeled RS232 and
connect the other end to the Remote PC.
If you are going to connect the Switch Module to a
Windows NT Remote Access Server, an RS232 cable
should be connected from the connector labeled RS232
on the Switch Module to a COM port (also could be on a
COM port off a Digi port) on the Remote Access
Server.
If you are going to be dialing directly into a Remote
Access Server, connections are not required to the Switch
Module, but your Information Services Department
should be consulted on setting up a Dial-up Network
connection on the remote PC.
Extender 2100EU with
ISDN DEFINITY Extender 2300EU/2100EU
29
2100EU Terminal Information
PIN 1 DCD - Data Carrier Detect
PIN 2 Tx - Transmit Data Out
PIN 3 Rx - Receive Data In
PIN 4 DTR - Data Terminal Ready
PIN 5 Signal Ground
PIN 6 DSR - Data Set Ready
PIN 7 RTS - Request To Send
PIN 8 CTS - Clear To Send
Table 2. RS232 COM Port Pin Out
9 Pin RS232 Connector
Typical Operation
When a Dial-up Networking connection is initiated, the
remote PC establishes a connection to a Remote Access
Server.
Essentially, your remote PC will be connected to your
office network, with its full capabilities, as if you were in
the office.
A Dial-up Networking connection on the PC may also be
configured to make a connection to an Internet Service
Provider. See your Information Services Department for
internet connection information and assistance.
30
ISDN DEFINITY Extender 2300EU/2100EU
2100EU Terminal Information
Setting the PC Modem
Using Windows 95/Windows NT, a modem driver will
have to be added to your PC c onfiguration.
To add a Dial-up Networking modem:
1. Open the Control Panel on the desktop.
2. Open the Modems icon in the Control Panel.
3. Select Add.
4. Select Other for modem type. Press NEXT.
5. Check the box for Don’t detect my modem, I will
select it from a list. Press NEXT.
6. Select Motorola for manufacturer.
7. Select BitSURFR as the model. Press NEXT.
8. Select the COM Port on the PC that will be used.
Press NEXT.
9. Select FINISH.
Return to the Modems folder General window.
10. Select the modem you created.
11. Select Properties.
12. Select 57600 as the maximum speed.
Have your Information Se rvices Department set up your
Dial-up Networking connection, using the Motorola
BitSURFR
Remote Access Server.
ISDN DEFINITY Extender 2300EU/2100EU
TM
as the modem, on the remote PC and the
31
2100EU TA Configuration
Introduction
Changing Terminal Adapter Settings
Setting The Data Rate
The following configur ation parameters ar e for use only
if you are using the 2100EU as a terminal adapter for
dial-up networki ng.
The parameters that may require configuring are (the
defaults should be acceptable in most environments):
•
Data Rate
•
Parity
•
Data Bits
•
Stop Bits
This section describes the steps involved to program the
terminal adapter configuration.
NOTE: You must be in the Menu on the Switch Module
to configure the terminal adapter settings.
1. From the Configure System menu select COM. All
COM port settings are configured at one time.
2. Press Enter.
To set the Data Rate:
1. Highlight the data rate you require. Data rate options
are: 2400, 4800, 9600, 115.2, 19200, 38400, 57600
and 115.2 kbps.
The default rate of 57600 kbps is recommended.
2. Press Enter.
NOTE: Selecting a data rate slower than 57600 kbps may
cause some connection problems.
When you make your selection, the Parity menu will
appear.
32
ISDN DEFINITY Extender 2300EU/2100EU
2100EU TA Configuration
Setting Parity
Setting Data Bits
Setting Stop Bits
To set the Parity:
1. Highlight the parity you want. Your choices are None
(recommended), Even or Odd.
2. Press Enter.
When you make your selectio n, the Data Bits menu will
appear.
To change the Data Bit setting:
1. Highlight the desired Data Bit. Your two options are
8 (recommended) or 7 data bits.
2.
Press Enter.
When you make your selectio n, the Stop Bits menu will
appear.
To change Stop Bits:
1. Highlight the Stop Bit format you want. Your options
are 1 (recommended) or 2 stop bits.
2. Press Enter.
You will now automatically return to the Configure
System Menu.
ISDN DEFINITY Extender 2300EU/2100EU
33
2100EU AT Command Set
Introduction
AT Commands are for the the Information Service
Department, solely to customize specific configurations
for your system. Changing these commands would be
unusual and outsid e normal operation.
AT commands may be entered via a terminal program,
such as Procomm or Hyperterminal. (Settings 57600, N,
8,1)
Most commands can be combined on one line, although
some must be on a separate AT command line, or the last
command on an AT command line
(*1!N1=, *1!N2=, and ATD). Commands are executed
left to right on the line. If there is an error in a command
in the middle of a line, the commands to the left of it will
have been executed.
If the command consists solely of a letter followed by a
number (e.g. Qn), omitting the number in place of the n is
the same as specifying 0 (For example, ATQ is the same
as ATQ0). Also, following the letter with a question
mark will display the current value for the configuration
parameter (For example, ATE? will display the current
value for the local echo configuration parameter).
34
For commands that use the equal sign to assign a value to
a parameter, a value must be specified. ATS0= is an
improper command; the value does not default to zero.
To display the value of the parameter configured by such
a command, either replace the equal sign with a question
mark or place a question mark after the equal sign (For
example, ATS0? or ATS0=? will both display the value of
the auto answer configuration parameter).
ISDN DEFINITY Extender 2300EU/2100EU
2100 EU AT Command Set
Command Description Values
!D3= TEI - The TEI value 0-63, 255
A value of 255 enables auto
TEI on both B channels
*1!N1= DN 1 - The directory number
for the first B channel
*2!N1= DN 2 - The directory number
for the second B channel
>V= View the ISDN parameters G – View ISDN switch type
>W Save active ISDN
configuration
>Z Replace active ISDN
configuration with the saved
settings
Table 1. ISDN Co nfiguration Commands
1-15 digits
1-15 digits
C – View DNs, and TEIs
ISDN DEFINITY Extender 2300EU/2100EU
35
2100EU AT Command Set
Command Description Values
@P2= DTE speed - the speed at which the
COM1 serial port is to run
@P3= Parity N - none <default>
@P4= Number of data bits 7 or 8 <default>
@P6= Number of stop bits 0 - 1 stop bit <default>
Table 2. COM1 Por t Configuration Commands
Command Description Values
En Local echo n=0- Disabled
Qn Status messages - are AT command
responses and connection progress
messages displayed
Vn Message format n=0- Numeric messages
Wn Carrier/Protocol result codes - are
carrier and protocol messages
displayed
Table 3. Ter minal Adapter Configuration Commands
2400, 4800, 9600,
115.2 19200, 38400,
57600<default>
O – odd
E – even
2 - two stop bits
1- Enabled<default>
n=0- Enabled <default>
1- Disabled
1- Verbose messages
<default>
n=0- Disabled<default>
1- Enabled
36
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
AT Command Se t
Terminal Adapter Configuration Commands cont’d
Command Description Values
Xn Connect Messages - allows only a
subset of all result messages to be
displayed
S0= Auto answer - does the module
automatically answer an incoming
call or wait for the AT answer
command to be issued before
answering
S1= Ring count. The value of this
command never increments.
S2= Escape character - defines the
value of the escape character that
may be used to exit from the
online mode. If there is no data
for an interval greater than or
equal to the Guard Time and then
three consecutive escape
characters are received, the
module will return to the AT
command mode from the online
mode while keeping the data
connection alive.
S3= Carriage return character 0-127 (default = 13)
S4= Line feed character 0-127 (default = 10)
S5= Backspace character 0-127 (default = 8)
Table 3. Terminal Adapter Configuration Commands Cont’d
n=0- Enable result codes
0-4
1- 0-4, 17, 19,
2- All result codes
<default>
Refer to the AT result
codes section for a
description of the codes
0 - auto answer disabled
<default>
1-255 auto answer
enabled
000 (Compatible with
BitSURFR command
lines)
0-127 – The specified
character is the escape
character (default = 43)
128-255 – the escape
feature is disabled
ISDN DEFINITY Extender 2300EU/2100EU
37
2100EU AT Command Set
Terminal Adapter Configuration Commands cont’d
Command Description Values
S7= Supported for compatibility with
BitSURFR command lines. The
value of this command is ignored.
S12= Guard Time - The guard time
before the module starts looking
for the escape sequence (see S2=)
&Cn Data Carrier Detect - Sets whether
DCD is always asserted or tracks
the ISDN connection
&Dn Data Terminal Ready - Sets how
the module handles the DTR
signal from the PC
%A2= Select the protocol used on the
ISDN connection
%A95= Accept incoming data calls D - do not answer
%A96= Supported for compatibility with
BitSURFR command lines. The
value of this command is ignored.
&V View TA co nfi guration
@MENU Display the 2100EU/230EU
Extender configuration menu
Table 3. Terminal Adapter Configuration Commands Cont’d
1-255
0-63, 255 (default = 50)
The units for this value
are 1/50 of a second
n=0- always on
1- tracks connection
<default>
n=0- ignore DTR
1- Return to AT
command mode
from online mode
(connection remains
active)
2 – Disconnect the
call and return to AT
command mode
<default>
95 - PPP <default>
E - answer <default>
0 or 1
38
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
2100EU AT Command Set
Terminal Adapter Configuration Commands cont’d
Command Description Values
&Fn Load active port profile with
factory default profile n.
&Wn Writes the active port profile (into
non-volatile memory) to stored
profile n.
Zn Reloads active profile from stored
profile n.
Table 3. Terminal Adapter Configuration Commands Cont’d
n = 0 or blank0
n = 0
n = 0 or blank
Terminal Adapter Action Commands
Command Description Values
A Answer an incoming call
D Initiate an ISDN call ‘0’-‘9’, ‘(‘, ‘)’, ‘-‘, ‘;’, ‘,’
For backwards compatibility the
D may be followed by P, T, or
W
H Hang-up a call
O Return back to online mode
from AT command mode
Table 4. Terminal Adapter Action Commands
AT Result Codes
ISDN DEFINITY Extender 2300EU/2100EU
The following codes may be returned after an AT
command is executed. Depending upon the value of the
message format configuration parameter, either the
numeric or verbose message will be displayed. The
settings of the Carrier/Protocol Result Codes and the
Connect Messages par ameters may also keep some of the
messages from being displayed.
Continued on the next page…
39
2100EU AT Command Set
AT Results Codes cont’d
Numeric Code Text Message Description
0 OK The command line was successfully
executed
2 RING An incoming call has been detected
(this may appear at any time in AT
command mode and not as the
result of executing an AT
command)
3 NO CARRIER No carrier was detected when
trying to place a call
4 ERROR An error was encountered in the
AT command line. Command s to
the left of the erroneous command
were executed.
6 NO DIALTONE No dial tone was detected when
trying to place a call
7 BUSY The called number was busy or the
second EXT-3000t B channel was
already in use for a POTS call
17 CONNECT 56000 A connection was established at 56
Kbps
19 CONNECT 64000 A connection was established at 64
Kbps
79 PROTOCOL PPPC The PPP protocol is in use on the
connection
96 CHANNEL B1 The call was established using the
B1 channel
97 CHANNEL B2 The call was established using the
B2 channel
Table 5. AT Results Codes cont’d
40
ISDN DEFINITY Extender 2300EU/2100EU
Software Upgrading
Introduction
Obtaining the Upgrade File
The ISDN DEFINITY Extender, Models 2300EU and
2100EU, allows you to perform software (firmware)
upgrading in the field. The two software upgrade methods
for the ISDN DEFINITY
2100EU, are:
•
The serial port S-Record Upgrade, which requires
obtaining a soft copy of the new release.
•
The ISDN Upgrade, which requires a Remote Module
with the latest software connecting with a Switch
Module.
The latest software upgrade is stored internally in nonvolatile FLASH memory.
To download new software in the serial mode, you need
a soft file that contains the latest software release. This
file is in a special format called S-Record and is available
from Lucent Technologies.
The file name should contain the product family,
software version number, and end with the extension
.exe. (e.g. 2300T117R1.exe).
Extender, Models 2300EU and
ISDN DEFINITY Extender 2300EU/2100EU
41
Software Upgrading
Upgrading By The Serial Port
This upgrade process applies to both the Switch and
Remote Modules and should take place when they are
offline and powered-down. This procedure will only
cover the Switch Module instructions.
NOTE: Your PC should be connected to the serial port
of the Switch Module to allow access to the extender’s
configuration menu using t he terminal.
Please refer to the section Configuring Using A Terminal
if you require further information.
Using the terminal emulation package, configured for
VT100, ensure the data rate is set to 9600 bps, 1 stop bit,
no parity.
1. Power-up the extender.
The module’s LED will perform a series of yellow, green
and red blinks. After 10 seconds of red blinking very
fast, the LED will blink green three times and red once.
The LED will then blink 3 sets of 8 yellow flashes.
Continued on the next page…
42
ISDN DEFINITY Extender 2300EU/2100EU
Software Upgrading
Upgrading
By The Serial
Port cont’d
2. During the yellow flash sequence, type MENU
during the yellow sequence. After you type MENU,
the configuration Main Menu will appear on the
terminal screen.
3. From the Main Menu, select the Configure System
menu option.
4. From the System Menu, select Software Upgrade.
The command will initiate the upgrade process.
The module will display the following messages:
Last chance to stop... The Flash memory will be
erased.
Do you want to continue?
Enter Y to continue, any other key to abort.
5. Enter Y to continue. The following message will be
displayed:
Please wait while flash memory is being erased …
The erase process takes about 15 seconds. The message
Erasing Flash Memory is displayed as Flash ROM is
being prepared to receive the new code. The module
should then display:
Successfully erased
The screen should display the following message:
Please upload (to module) the S Record file using
ASCII protocol.
Waiting for upload file...
ISDN DEFINITY Extender 2300EU/2100EU
Continued on the next page…
43
Software Upgrading
Upgrading by
the Serial
Port cont’d
Verifing Upgrade
6. You will have 60 seconds to select the ASCII, or text
file, upload protocol and select the S-record file to
upload to the module. The module will then display
the following message:
Starting upload, have received and written up to
line...
100
200
The line count continues in increments of 100 lines.
The total number of lines ranges from 9000 to 14000
lines. The process can take 10 or more minutes,
depending on the size of the file. When completed,
the display will show the following message:
The file was captured and stored to flash with no
errors.
Once downloaded, the new code release is verified by
checking the new code’s CRC (Cyclical Redundancy
Check). The module then displays:
Verifying new code...
If the test passed, the terminal will show:
Code Verified. Upgrade Successful!
Press Return Key to Restart Unit.
Your module is still running the old cod e until you re start
the Module, press the return key to automatically restart
your module and to begin executing the new software.
44
ISDN DEFINITY Extender 2300EU/2100EU
Software Upgrading
Upgrading from the Remote Module
This section expla ins how to perform a soft ware upgrade
on the Switch Module from the Remote Module.
Please ensure your Remote Module is upgraded first
before you proceed to upgrading your Switch Module.
Instructions for upgrading the Remote Module are in the
Remote Module User’s Guide.
NOTE: To upgrade the Switch Module from the Remote
Module, you need to enter the Administrator’s password
to prevent unauthorized upgrades from the Remote.
1. Enter the Go Online? menu by powering-up your
Remote Module, or if it is already online, disconnect
and return to the Go Online? menu.
2. Record your PBX Dial Number by entering the PBX
dial number you nor mally use to go online with your
Switch Module.
3. Change the PBX Dial Number to dial the Switch
Module that you need to upgrade.
4. Go online with the Switch Module to be upgraded.
5. Enter Administrator’s password.
6. While online press the HOLD key four times to enter
the online menu.
If the code version you are running is newer than your
Switch Module’s code, you will have an additional menu
selection called Upgrade Switch? If you do not have this
menu selection, your switch is running t he same software
version as your Remote Module.
If both modules do not have the same version and you
want to complete the Switch Software upgrade, from the
Upgrade Switch? Menu:
1. Press Ok or 2 to star t the Switch Module’s software
upgrade.
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
45
Software Upgrading
The LCD will request confirmation that you want to
upgrade your Switch Module by prompting Are You
Sure?
1. Press OK or 2 to start.
1a. Press No or 3 to abort.
The LCD will display Starting, PBX Upgrade, followed
by Erasing Flash at PBX, and, finally, the upgrade status.
The percentage value will increase as the upgrade
proceeds, and depending on the size of code release, will
take a couple of minutes. The new software is being
stored to the FLASH memory on your Switch Module.
When the upgrade is 100% completed, the new code is
downloaded.
OR
0% Completed
46
ISDN DEFINITY Extender 2300EU/2100EU
Software Upgrading
Verifying the Switch Upgrade
Your Switch Module will now verify if the new code
release was downloaded successfully.
The remote phone should display:
Verifying Upgrade
This process may take from 12 to 15 seconds depending
on the code size. Your remote phone will display:
Upgrade Successful!
The remote phone will prompt you with the question
Restart Units? Even though the new code has been
loaded into your Switch Module’s FLASH memory, your
Switch Module is still running your old code .
Press Ok or 2 to invoke a disconnection from the Switch
Module and restart your Switch Module with the newly
downloaded code.
If you encounter any errors during the Upgrade process,
please see Cannot Upgrade Software section.
ISDN DEFINITY Extender 2300EU/2100EU
47
Troubleshooting
Introduction
No Remote Site Phone Display
The Troubleshooting section includes information for the
Switch Module and Remote Module.
Whenever you encounter a problem, there are some
general areas you should check first:
•
Ensure the AC power adapter is connected to the
ISDN DEFINITY
2100EU, Switch Module.
•
Ensure all interconnecting cables and connections to
wiring blocks are secure and properly seated.
•
Ensure you are using the Remote Module at the
remote site and the Switch Module at the switch site.
•
Verify the ISDN DEFINITY
2300EU and 2100EU, LEDs are flashing.
•
Eliminate potential causes of interference.
•
Check the error message on the telephone.
•
Verify the ISDN parameters and Dial Numbers.
•
Ensure you have a Remote Module and not a Switch
Module.
•
Ensure the AC power adapter is connected to the
ISDN DEFINITY
2100EU, Remote Module and the LED is lit. Ensure
the phone is functioning correctly.
•
Ensure the installation has not been moved or any new
wiring done.
Extender, Models 2300EU and
Extender, Models
Extender, Models 2300EU and
48
ISDN DEFINITY Extender 2300EU/2100EU
Troubleshooting
No Switch Module Connection
No Indicator Lights At Power Up
•
Ensure the correct dial numbers have been
programmed into the Remote Module. Refer to
Setting the Dial Number earlier in this guide.
•
Ensure the AC power adapter is connected to the
Switch Module and all interconnecting cables are
properly seated.
•
Ensure you have a Switch Module at the Switch site,
and not a Remote Module.
•
Ensure your Remote & Switch Modules have the
correct ISDN parameters.
•
Ensure the AC power adapter is connected to the
ISDN DEFINITY
2100EU, module.
•
Ensure the AC power outlet is working. Check it with
some other electrical device.
•
The module may not be operational (see LED
sequences on next page).
Extender, Models 2300EU and
•
Switch Module Will Not Answer
ISDN DEFINITY Extender 2300EU/2100EU
Someone in the office could be using the port and is
unaware you are trying to connect. Wait for a short
period, then try connecting again.
•
Ensure you entered the correct PBX dial number
(your Switch Module DN1 number).
•
Your Switch Module’s DN1 may be entered
incorrectly. If a DN is incorrect, the ISDN line will
not receive a call on that DN.
49
Troubleshooting
LED Sequences
The LED sequences on the Switch and Remote Modules
are indicators of the status of the extenders during power
up. Please refer to the tables below if you experience
problems when powering up.
LED Power Up Sequences
LED Sequence Description
No LED blinks Error with hardware or AC adapter.
First blink:
Red or Green
Yellow EPROM Checksum test failed. Faulty EPROM or
Yellow & 1 Red DRAM, Data test failed
Yellow & 2 Red DRAM Address test failed
Yellow & 3 Red DUART, test failed.
Yellow & 7 Reds
& 1 Green
Table 6. LED Power Up Sequences
LED is not functioning properly as units should blink
Yellow.
Board problem.
Passed all hardware tests
LED Power Up Verification Sequences
LED Sequence Description
Rapidly blinking
Red during
process and then 1
Green to indicate
process is
complete.
3 Reds or 3
Greens followed
by a Red.
3 sets of 8
Yellow blinks
Table 7. LED Power Up Verification Sequences
•
10 - 15 seconds. FLASH code is being verified and
if valid will be executed.
•
25-30 seconds FLASH code is invalid EPROM
code copied to FLASH.
•
Red – Running E PROM code, FLASH write failed .
Contact Customer Service.
•
Green – FLASH load passed, running FLASH
code.
Access terminal configuration menu by typing
‘MENU’.
50
ISDN DEFINITY Extender 2300EU/2100EU
Troubleshooting
LED Indicator Sequences
LED Sequence Description
1 Red The DSP (Digital Signal Processor) is faulty.
2 Red
3 Red or
4 Red
1 Green &
0 Red or
1 Red or
2 Red
Table 8. LED Indicator Sequences
•
Port to PBX (Switch Module) is not operational
•
or Port to the phone (Remote Module) is not
operational.
If you have not tried to place or receive a call, then the
Extender is func tioning normally.
If you have tried to place or receive a call, there is a
network error .
Unit is online with the Switch Module (B1).
Data connection is not established.
(2100EU)
Data connection is established.
(2100EU)
Data (B2) dialing for connection.
(2100EU)
ISDN DEFINITY Extender 2300EU/2100EU
51
Troubleshooting
LED Sequence Description
2 Green &
Unit is in COD Waiting Mode (B1).
0 Red or
1 Red or
2 Red
3 Green &
0 Red or
1 Red or
2 Red
1 Red 1 Yellow
1 Green
Table 8. LED Indicator Sequences cont’d
*For Remote Module only.
Data connection is not established (2100EU).
Data connection is established
(2100EU).
Data (B2) dialing for connection
(2100EU).
Phone display is Go Online? (B1)
Data connection is not established.
(2100EU).
Data connection is established.
(2100EU).
Data (B2) dialing for connection.
(2100EU).
Fatal Error. Contact Customer Support.
52
ISDN DEFINITY Extender 2300EU/2100EU
Troubleshooting
Serial S-Record Upgrade Errors
Cannot Upgrade Software
Upgrade Failed
ISDN Upgrade Errors
The Serial S-Record upgrade may encounter problems
during the upgrade process. Your terminal will display
either cannot Upgrade Software or Upgrade Failed
messages explaining why the upgrad e failed.
If the erasing flash process takes longer than 60 seconds a
flash error will occur and will require you to power-down
your module (for at least ten seconds). You then need to
retry the upgrade process by re-entering the configuration
menu. If the same result occurs, your flas h memory is not
working correctly and you will have to contact Customer
Support. Verify failure with Power-up LED Sequences,
three red LED flash failure.
If the upgrade failed, attempt the download procedure
again. If you encounter consistent failures, consider using
the ISDN Upgrade procedure or contacting Customer
Support. Refer to Cannot Upgrade Software section.
The following upgrade errors may be displayed if
problems occur during the upgrade process. Reattempt
the upgrade if an error occurs. If errors continue, please
contact Customer Support.
PBX Flash Too Small
REM Flash Too Small
ISDN DEFINITY Extender 2300EU/2100EU
The code is too large for the Switch Module Flash ROM
and is unable to upgrade your unit with this code release.
The code is too large for the Remote Module Flash ROM
is unable to upgrade your unit with this code release.
53
Troubleshooting
Upgrade Start Failure
Flash Erase Failure
Flash V Erase Failure
UG Data Timeout Failure
Data End Timeout Failure
The upgrade start-up process failed. Retry upgrade.
The destination Flash Memory did not successfully erase.
Retry upgrade. If it continues to fail, the destination
module may have a Flash memory hardware problem.
(Power-down upgrade unit and retry.)
The Flash memory did not successfully erase test. Retry
upgrade. If it continues to fail, the destination module has a
Flash memory hardware problem.
The Remote Module was expecting a response but did not
receive it within the required time. The upgrade failed.
The upgrade failed.
UG CRC Timeout Failure
54
The code in your upgrade destination module is invalid.
Retry upgrade.
ISDN DEFINITY Extender 2300EU/2100EU
Troubleshooting
Diagnostic Statistics
Accessing Diagnostic Statistics could be helpful in
determining whether an error has occurred before. For
each error code, a count of the number of occurrences is
kept while the modules power up and are also reset during
this time.
While going online or making a connection with the ISDN
network when leaving COD, the remote phone may display
Connect Error, indicating an ISDN error event occurred.
Errors are displayed as a code number and letter. The letter
represent the severity of the error, increasing in severity
from A to C, as follows.
A: Could occur regularly. A common error that should not
directly impair Extender operation. (For example, out
of sequence ISDN packets.)
B: Should not occur often. (Something has been
unplugged, or if it goes online without the PBX
connected, get a V42 error.)
C: should not occur at all. Probably the result of a
hardware problem (or failure). (For example, Number
of times the DSP communication failed.)
Please see the Error Codes table on the following page.
ISDN DEFINITY Extender 2300EU/2100EU
Continued on the next page…
55
Troubleshooting
Error
Code Description
101A Number of Received ISDN Voice Packets that cont ained a CRC error.
102A Number of Received ISDN TCM Signaling Packets that contained a
CRC error.
103A Number of Received ISDN User Data Packets that contained a CRC
error.
104A Number of Received ISDN Packets that contained an Invalid V42
Address.
105A Number of Rejected Received ISDN Signaling packets because they
were out of sequence.
106B Number of times maximum number of Signaling Packet re-transmissions
exceeded (Caused Digital P ort Data to be lost).
107B Number of times Signaling channel had to be re-synchronized.
108B Number of times Signaling channel had no data for 16 consecutive
seconds.
109A Number of times Signaling channel timed out waiting for packet
acknowledgment.
110C Number of times Signaling channel transmit locked up (transmit buffers
full when no data to send).
111A Number of Rejected Received ISDN User Data packets because they
were out of sequence.
112B Number of times Maximum number of User Data Packet re-
transmissions were exceeded.
113B Number of times User Data channel had to be re-synchronized.
114A Number of times User Data channel timed out waiting for packet
acknowledgment.
115B Number of times User Data channel discarded data due to receive
overflow (probably because host did not observe flow control).
116B Number of times carrier detect lost from Terminal Adapter.
Table 9. Error Codes
56
Continued on the next page…
ISDN DEFINITY Extender 2300EU/2100EU
Troubleshooting
Error Codes cont’d
Error
Code Description
117C Number of times Terminal Adapter check failed.
118C Number of times communications to DSP failed.
119B Number of times Digital port link re-activated.
120B Number of times Digital port connection was lost or de-activated.
121A Number of times Digital port data was re-transmitted.
122B Number of times IVP (V42) link failed.
123A Number of times User disconnected by pressing HOLD key 4 times and
then disconnecting.
124C Number of times Synchronous Communications Controller IC transmit
locked up.
125B Number of fatal errors that caused unit to restart (caused by errors 124C,
118C, and 120B).
Error codes 101 to 125 are directly compatible with 2000 error codes.
Exclusive Error Codes
Error code Description
126C Invalid Length of SCC Tx packet
127B SCC Transmit Busy
128A SCC Rx Status Error
129A SCC Tx Status Error
130A Invalid Voice Packet ID detected
131A Number of Times all user data Buffers were in Use
132A Number of Times user data packet too long
133A Number of Times all Signaling Buffers were in Use
134A Number of Times Signaling packet too long
135X Reserved for future use 1
136X Reserved for future use 2
137X Reserved for future use 3
138X Reserved for future use 4
139X Reserved for future use 5
140X Reserved for future use 6
141X Maximum number of error codes
ISDN DEFINITY Extender 2300EU/2100EU
57
Troubleshooting
Resetting The Statistics
After viewing Diagnostics Statistics to determine a
problem with your system, and you no longer require the
messages displayed, the statistics need to be reset.
1. Press
1a. Press 2. The statistics are now reset.
3 until the display shows Reset Stats?
OR
58
ISDN DEFINITY Extender 2300EU/2100EU
Troubleshooting
Connection Errors
During the Go Online process, or when you are online
with the Switch Module, the remote phone may display a
Connection Error. This error may indicate a line
condition problem or a configuration problem that is
causing the Remote and Switch Modules to not complete
a successful connection or break the existing connection.
Table 10 lists all possible Connection Errors that could be
displayed, likely causes of the error condition, and
suggestions/actions t o correct the error.
ISDN DEFINITY Extender 2300EU/2100EU
59
Troubleshooting
Connection Errors
Message
Line Inactive
Line Not Ready
Channel in Use
No Free L4
Buff
No Dial Tone
No Answer
Table 10. Error Codes continued on the next page…
Description
There is a problem with the ph ysical co nnection with the ISDN
line interface. Ensure your Extend er is ful ly connected with the
ISDN line, check cables and jack connections.
Check ISDN parameters. The Remote Module ISDN is not
responding. The Remote Module is not connecting to the ISDN
Network. Ensure the ISDN parameters and Dial numbers are
correct and the Remote Module connects to the line.
At times when the Extender places a call, if the previous call
failed to connect, the network requires a delay between the next
call attempt. If you do not wait long enough, this message is
displayed. If connection fails, re-attempt to Go Online.
If this error is displayed, please contact Customer Support.
Invalid number entered for PBX Dial number, possible
problems with ISDN network: no Route is available, Bad
channel, Switch Congestion.
Call has been rejected by far end (Switch). No user response.
May have dialed an invalid number (wrong PBX Dial number).
60
ISDN DEFINITY Extender 2300EU/2100EU
Troubleshooting
No Carrier
Line Busy
Invalid Number
Call Prog Tout
User Abort
V42 Connect
Fail
DSP Fatal Error
Table 10. Error Codes
Connection Errors cont’d
On initial connection did not receive connect acknowledge from
network. Check physical ISDN connections and parameters.
Possible network problem.
The PBX Dial number is busy. Someone is on line with the
Switch Module. Ensure you entered your Dial numbers
correctly and check that no one else is currently using the
Switch Module.
The PBX Dial number is an invalid number. Ensure you have
entered your Dial numbers correctly.
Call progress time out. The module was waiting for a message
from the network that did n ot receive. Possible ISDN net work
problem.
Displayed when the user hits the Drop/Redial key three times
to abort the connection process.
The Remote and Switch Modules connect but the IVP does not
synchronize. Possible ISDN Connect rate problem. Your
Switch Module ECS digital port may be offline or
disconnected. Or you are connected to an incompatible
communication device. The ISDN link has too many errors to
maintain a valid connection. Try changing your ISDN Connect
Rate from Auto to 56k.
DSP communication failed. If continues to be displayed, then
possible hardware problem. Contact Customer Support.
ISDN DEFINITY Extender 2300EU/2100EU
61
Troubleshooting
Port Disconnect
No SCC
Transmit
Problem
Continue
Connection Errors cont’d
The Digital port at the Switch Module was disconnected from
the Switch Module.
If continues to be displayed, then possible hardware problem.
Contact Customer Support.
If you are still experiencing difficulties, the suitability of the
phone lines is in question. Check with your phone company to
ensure the line requ i rements have been met.
62
ISDN DEFINITY Extender 2300EU/2100EU
COD Failure Messages
The following diagnostic messages are used to facilitate
troubleshooting of ISDN line problems during COD (Call on
Demand) operation, the remote display telephone shows ‘COD
Waiting,’ followed by a message. Table 4-6 contains the possible
COD failure messages.
Table 4-6. COD Failure Messages
Message Description Possible Cause
Dialback
Timeout
ISDN Conn
Lost
V.42 Failed The units wake out of COD and
The unit is in Dialback mode and the
Remote came out of COD, but never
received a Dialback call from the
Switch module.
The unit comes out of COD mode
and successfully connects, but the
connection is lost.
Note: If placing an outgoing call the
unit tries to reconnect.
successfully establish a connection,
but were disconnected due to a V.42
failure.
Note: If placing an outgoing call the
unit tries to reconnect.
Switch unit could
not place an ISDN
call to the Remote.
Connectivity
problems with the
ISDN network.
Data problems on
the ISDN network.
ISDN DEFINITY Extender 2300EU/2100EU
63
Table 4-6. COD Failure Messages, continued
Message Description Possible Cause
Handshake
Failed
ISDN Conn
Failed
The units wake out of COD and
successfully establish a connection,
but the Remote was unable to
establish a V.42 connection to the
Switch module.
The units attempt to wake out of
COD mode but are unable to
establish an ISDN connection.
Data problems on
the ISDN
network.
Connectivity
problems with the
ISDN network.
64
ISDN DEFINITY Extender 2300EU/2100EU
Fatal Errors
If a fatal error occurred during the previous operation
cycle (the last time the Extender was powered up), the
Remote phone will display The Last Error Was, followed
by a message.
Unknown Error
Message
No DSP
Unknown fatal error occurred on previous power up
Fatal Error Messages
Description
If the DSP is not operating correctly, contact Customer Support.
Response
Port
Disconnected
No SCC
Transmit
The Digital port at the Remote Module was disconnected during
normal operation.
If it continues to be displayed, then possible hardware problem.
Contact Customer Support.
Table 11 The fatal error messages and descriptions.
ISDN DEFINITY Extender 2300EU/2100EU
65
Troubleshooting
Customer Support Information
If you need assistance when installing, programming, or
using your system, contact your Lucent Technologies
representative.
66
ISDN DEFINITY Extender 2300EU/2100EU
Equipment Limitations
Equipment Attachment Limitations
The Industry Canada label identifies certified equipment.
This certification means that the equipment meets certain
telecommunications network protective, operational, and
safety requirements. The department does not guarantee
the equipment will operate to the user’s satisfaction.
Before installing this equipment, users should ensure it is
permissible to be connected to the off premise lines of the
local telecommunications company. The equipment must
also be installed using an acceptable method of connection.
In some cases, the company’s inside wiring
associated with a single line individual service might be
extended by means of a certified connector assembly
(telephone extension cord). The customer should be aware
that compliance with the above conditions might not
prevent degradation of service in some situations.
Any repairs or alterations made by the user to this
equipment or equipment malfunctions, can give
telecommunications company cause to request the user to
disconnect the equipment.
For their own protection, users should ensure the electrical
ground connections of the power utility, telephone lines,
and internal metallic water pipe system, if present, are
connected together. This precaution is particularly
important in rural areas.
ISDN DEFINITY Extender 2300EU/2100EU
Continued on the next page…
67
Equipment Limitations
Equipment
Attachments
Limitations
cont’d
Caution: Users should not attempt to make such
connections themselves, but should contact the appropriate
electric inspection authority or electrician.
There are no user-serviceable parts inside this equipment.
Mention of third party products are for informational
purposes only and constitutes neither endorsement or
recommendation of product.
68
ISDN DEFINITY Extender 2300EU/2100EU
Glossary
B
C
D
Baud Rate
The speed in Kbps at which digital data can be
transmitted.
CRC – Cyclical Redundancy Check
A process used to check the integrity of a block of
data.
Call On Demand mode
A feature of the ISDN DEFINITY
2300EU and 2100EU, that disconnects the ISDN
connection between the Switch and Remote Modules
when there is no activity and reconnects the modules
when activity occurs.
Central-Site Lines
Communication lines (usually twisted-pair) that are
used to connect the DEFINITY
DEFINITY
DCD – Data Carrier Detect
A signal from the DCE (modem or printer) to the DTE
(typically your PC), indicating the modem is receiving
a carrier signal from the DCE at the other end of the
telephone cicuit.
telephone.
Extender, Models
ECS to the
Dedicated Subscriber Lines
Communication lines (usually twisted pair) that are
used to connect central site telephone equipment (such
as a PBX) to the Central Office. Also referred to as
direct lines.
ISDN DEFINITY Extender 2300EU/2100EU
69
D
Dial Line
A telephone line that is part of the Public Switched
Telephone Network and is accessed through the
DEFINITY
Direct Line
A dedicated circuit or private leased line.
Directory Number
A Directory Number (DN) is the number programmed
into the Switch and Remote Modules used to dial the
modules and any equipment connected to them. There
are two Directory Numbers for each module, one to
dial the module and one to dial the PC, server, or fax
machine, analog modem, or analog telephone
connected to the module.
DTE speed
The speed at which the COM1 serial port runs.
DTR – Data Terminal Ready
Extender’s automatic dial-up function.
A control signal sent from the DTE to the DCE that
indicates that the DTE is powered on and ready to
communicate. DTR can also be used for hardware
flow control.
70
E
F
EU – Europe
Identifies this product as a European product.
ETI – Enhanced Terminal Interface
Facility
Transmission facilities. Usually a metallic pair of
wires, but can be telephone company carriers, T-1,
microwave or dial-up telecommunications lines.
ISDN DEFINITY Extender 2300EU/2100EU
Glossary
L
P
R
S
LED
Light-emitting diode. A semiconductor diode which
emits light when a current is passed through it,
indicating that the power is on.
PBX
Private Branch Exchange.
Remote Module
The DEFINITY Extender module that connects to the
remote DEFINITY telephone.
Service Profile Identifier
A Service Profile Identifier (SPID) is a number that
identifies to the ISDN network the type of service to
be provided. Each SPID is attached to a Directory
Number. Each module must be programmed with two
SPIDs, one for each Directory Number. See Directory
Number.
Switch Module
The DEFINITY Extender module that connects to the
DEFINITY ECS.
ISDN DEFINITY Extender 2300EU/2100EU
71
Glossary
T
TEI – Terminal Endpoint Identifier
Up to eight devices can be connected to one ISDN BRI
line. The TEI defines which device is communicating with
the Central Office Switch.
TTI - Text Terminal Interface
The fax machine’s telephone number and user name.
72
ISDN DEFINITY Extender 2300EU/2100EU
Loading...