Lucent Technologies 2000 User Manual

RECORDING AND SENDING

Creating a new voice message

• From the main menu [2]

• Record message

• When finished [#]

• Enter destination number

• Specify delivery options (see below)

• Send [#]

TIPS:

•

To erase and rerecord To record more at the end of the message

•

Pause Indicate ready to record

If you didn’t know the mailbox number [#] to spell

•

the last name Q=7 Z=9

•

If you send a message to more than one person, you can record an annotation to the message before sending it to the next person

Specifying delivery options

Private [1] Urgent [2] Confirmation [3] Future delivery [4] Fax attachment [5] Economy dispatch [6] Listen-only [7]

LISTENING AND RECORDING

Reviewing voice messages

From the main menu [1] Review new messages [1]-[1] Review archived messages [1]-[2]

TIPS:

Use playback controls Skip to end of current message Skip to next message

Replying to a message

• At the end of the message [8]

• Record reply

• When finished [#]

• Specify delivery options (optional)

• Send [#]

Reply by calling the sender

• At end of message [8]-[8]

• System dials sender’s phone number

TIP:

You cannot reply to messages from outside callers.

Sending a copy

• At the end of message [6]

• Record introduction

• When finished [#]

• Enter mailbox number

• Specify delivery options (optional)

• Send [#]

Erasing a message

• At the end of message [7]

TIP:

You can delete a message before it completes by pressing

[3]-[3]-[7].

[*]-[2]

[3]-[3]

SENDING AND RECEIVING FAX MESSAGES

Sending a fax with a voice message from a fax device

• From the main menu of your mailbox [2]

• Record message

• When finished [#]

• Enter the destination mailbox number

• Insert document in the fax machine

• Select Fax Attachment [5]

• Specify other delivery options (optional)

• Send [#]

[2] [5]

[6]

• Press Start/Send button on fax device

Printing a fax sent to your mailbox

• From the main menu [1]-[1]-[2]

• Print immediately [*]

• Choose destination:

Enter fax device number Send to local fax machine [#]

Setting or changing your primary fax destination

• From the main menu [4]-[8]-[1]

Telling the system whether to print a fax to the primary destination upon receipt

• From the main menu [4]-[8]-[2]

LOCATING MESSAGES

Locating messages you have sent

• From the main menu [3]-[1]

Locating messages you have received

• From the main menu [3]-[2]

• Choose one:

Enter the mailbox number From outside callers [1] Spell name [#]

You may add to, delete, or change delivery options on sent

TIP:

[#]

messages that you locate.

SETTING UP MESSAGE NOTIFICATION

Changing message notification options

From the main menu [4]-[2]-[1] Choose message type:

Urgent messages only [1] All messages [2]

Choose which message:

First message only [1] Each message [2]

Changing message notification number

• From the main menu [4]-[2]-[2]

• Select notification schedule number (1 to 8)

• Enter phone or pager number

• When finished [#]

• Choose type of device:

Pager [1] Phone [2]

• For pager, enter phone number to display on pager

When entering the telephone or pager number, you may

TIP:

need to precede it with digits required to dial an outside number. Please ask your system manager for advice.

CONFIGURING YOUR PERSONAL OPTIONS

Changing greetings and prompts

• From the main menu [4]-[1]

• Select prompt:

Please hold prompt [1] Name prompt [2] Optional Prompt 1 [3] Optional prompt 2 [4] Personal greeting [5]

Using group distribution lists–up to 50 mailbox numbers per list

• From the main menu [4]-[2]-[6]

• Choose one:

Create [1] Edit [2] Delete [3] List names [4] Rename list [5]

Managing folders

Define/edit folder [4]-[4]

Changing your password–do it frequently

• From the main menu [4]-[9]

GENERAL TIPS

Press the wrong key?

• Cancel or back up [*]

Want to recover messages deleted in the current session?

• From the main menu [1]-[3]

• Choose one:

Restore [1] Leave deleted [2]

Finished using your mailbox?

• Exit from the main menu [*]

Other tips and shortcuts

• Bypass system greeting [#]

• Skip a prompt [#]

• Bypass Personal Greeting to start recording

message [#]

QUICK

REFERENCE

GUIDE

FOR

LUCENT MESSAGING 2000

585-345-100

COMCODE 108355967

101-1731-001

ISSUE 2.0 OCTOBER 1998

THE POWER OF MESSAGING

ENTERING THE SYSTEM

Voice messaging gives you the ability to communicate effectively from any touch-tone phone 24 hours a day, with one person or many. We want you to be familiar with the Lucent Messaging 2000 system as soon as possible so you can put it

to work for you. This guide explains a few of the system’s important features.

Tips: •

The first time you access your mailbox, you may have some special system messages. Listen to these messages before you proceed.

•

Depending on the system setup, some features may not be available to you, and you will not be prompted for those options.

ENTER THE SYSTEM

• Call the system

• Listen to the

introductory prompt

• Press [#]

• Enter your mailbox

number

• Enter your password

NOTE: Depending on the way your system is setup some features may not be available to you and you will not be prompted for those options. In addition, your telephone system may not support some features.

From your office phone

• Call the internal messaging system number ________

• Enter your password ________

From another subscriber’s phone

• Call the internal messaging system number ________

• Transfer to the automated attendant [0]

• Indicate that you have a mailbox on the system [#]

• Enter your mailbox number ________

• Enter your password ________

From outside the company

• Call the messaging system number ________

• Indicate that you have a mailbox on the system [#]

• Enter your mailbox number ________

• Enter your password ________

LUCENT MESSAGING 2000 AT-A-GLANCE

MAIN MENU

Review Messages

Send Messages

Locate Messages

REVIEW VOICE AND FAX

MESSAGES

New including heard/skipped [1] Archiv ed [2] Recover deleted [3]

See Playback Controls in Legen d

SEND MESSAGES

Record messages When finis hed [#] or Replay message [1]

See Playback Controls in Legen d

LOCATE MESSAGES

Messages sent [1] Messages r eceiv ed [2]

Enter folder number or Listen to all saved messages [0]

DESTINATION OPTIONS

Enter destination (mailbox number, distribution list num ber, or node number + mailbox number) or press [#] to spell name

Casual AMIS networking [#]-[#] To use casual AMIS networking:

• Enter access phone number

• When finished [#]

• Enter mailbox number

• When finished [#]

• Send [#]

SOURCE

Enter mailbox number or Outside callers [1] or Spell name [#]

END-OF-MESSAGE

OPTIONS

Retrieve fax** [2] Replay* [4] Envelope* [5] Send copy* [6] Erase [7] Reply [8] Reply by calling* [8]-[8] Save [9]

DELIVERY OPTIONS

Private [1] Urgent [2] Message confirmation [3] Future delivery [4] Fax attachment [5] Economy network dispatch [6] Listen-only [7]

Enter mailbox number or Press [#] to spell name

Print fax im med iat ely [*] Listen to remaining messages [#]

• Record introduction

• When finished [#]

• Enter destination

• Send [#]

Enter folder number or No folder n um ber exi sts [0]

Send [#] or Hear delivery options [0]

END-OF-SENDING OPTIONS

Return to main menu [*] or Enter next desti nati on or Record intro t o next d est inat i on[6] or Spell name [#]

REVIEWING OPTIONS

Listen to message Modify [0] Replay [4] Add to [5] Erase [ 7] Erase and rerecord [*] Skip [#]

Personal Options

Restart

Mailbox Information*

Supervisor*

Exit

PERSONAL OPTIONS

Greetings [1]

Special features [2]

Call handling [3]

Define/edit folder [4]

Network mailbox forwarding [5]

Security options [6]

Date and time v oi ceback [7]

Fax options** [8]

Change password* [9]

Please-hold prompt [1] Name prompt [2] Optional prompt 1 [3] Optional prompt 2 [4] Personal greeting [5]

SPECIAL FEATURES

GREETINGS

Message notification schedule [1] Message notification number [2] Wake-up call [3] Call queuing [4] Call screening [5] Group distribution lists [6] Intercom paging [7] V-Tree [8] Review speci al featu res [9]

CALL HANDLING

Block all i ncom i ng cal l s [1] After extens i on i s n ot an sw ered [2] After extens i on i s b us y [3] Block ext en s i o n i f no t ans w ered/ b usy [4] Review call hand li ng (i f act iv e) [8] Return to normal call handling [9]

SECURITY OPTIONS

FAX OPTIONS

Set up/change primary printing destination [1] Auto print on/off [2]

GROUP LISTS

Create [1] Edit [2] Delete [3] List names [4] Rename list [5]

INTERCOM PAGING

Turn off [1] Turn on [2] Automatic [3]

HANDLING OPTIONS

Activate prompt 1 [1] Activate prompt 2 [2] Forward calls [3] Activate V-Tree [4]

MAILBOX FORWARDING

Establish/change forwarding destination [1] Cancel forward ing destination [2]

LEGEND

POWER KEYS These controls are alw ays av ailab le:

Cancel/exit [*] Fini sh/s ki p [#]

PLAYBACK CONT ROLS

Use these controls while listening

to messages.

Some controls are av ail abl e wh il e

recording messages.

PAUSE/

REWIND

RESTART

Position

[1]

SLOWER

Speed

[4]

Volume

[7]

CANCEL

[*] [0]

* Unprompted option **Unprompted option if you do not

have the fax featur e

[2]

ENVELOPE

[5]

NORMAL

[8]

FORWARD

[3]

FASTER

[6]

LOUDER

[9]

SKIP

[#]