Lucent Technologies 1100 User Manual

DEFINITY® Extender

1100 Switch Module System Administrator’s Guide

555-025-114 Comcode 108315268 Issue 1 June 1998

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party, for example, persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf. Note that there may be a risk of toll fraud associated with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. You and your system manager are responsible for the security of your system, such as programming and configuring your equipment to prevent unauthorized use. The system manager is also responsible for reading all installation, instruction, and system administration documents provided with this product in order to fully understand the features that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or assistance, call the Lucent Technologies National Customer Care Center at 1 800 643-2353.

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. For further FCC information, see "Customer Support Information" below.

Industry Canada (IC) Interference Information

This digital apparatus does not exceed the Class B limits for radio noise emissions set out in the radio interference regulations of the Canadian Department of Communications. Le Présent Appareil Numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la class B préscrites dans le reglement sur le brouillage radioélectrique édicté par le ministère le ministère des Industrie Canada

Trademarks

DEFINITY is a registered trademark of Lucent Technologies in the US and other countries. ProCOMM is a registered trademark of Datastorm Technologies Inc. Windows is a registered trademark of Microsoft Corporation Motorola and BitSURFR are registered trademarks of Motorola. Corporation, Inc.

Ordering Information

Call: Lucent Technologies Publications Center

Voice 1 800 457-1235 International Voice 765 361-5353 Fax 1 800 457-1764 International Fax 765 361-5355

Write: Lucent Technologies Publications Center

P.O. Box 4100 Crawfordsville, IN 47933

Order: Document No. 555-025-114

Comcode 108315268

Issue 1, June 1998 For more information about Lucent Technologies documents, refer to the section entitled “Related Documents” in “About This Book”

Support Telephone Number

In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a day. Call the Lucent Technologies Helpline at 1 800 242-2121 or your Lucent Technologies authorized dealer if you need assistance when installing programming, or using your system. Outside the continental US, contact your local Lucent Technologies representative.

Warranty

Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty” in “Customer Support Information.”

Contents

Customer Support Information .......................ix

■

Support Telephone Number ...................................ix

■

Security of Your System:

Preventing Toll Fraud.............................................x

■

Lucent Technologies Fraud Intervention.................xi

■

Lucent Technologies Limited Warranty...................xii

■

FCC Notification and Repair Information................xiii

■

Installation and Operational Procedures.................xiv

■

Federal Communications Commission (FCC)

Electromagnetic Interference Information...............xv

About This Book..................................................xvii

■

Intended Audience.................................................xvii

■

Terms and Conventions.........................................xvii

■

Typographical Conventions....................................xviii

■

How to Use This Book............................................xix

■

Product Safety Labels............................................xx

■

Related Documents................................................xxi

■

How to Comment on This Document......................xxiii

Issue 1 June 1998 i

Contents

1 Introduction..........................................................1-1

■

System Operation and Configuration.....................1- 2

Equipment List..................................................1-4

Compatibility.....................................................1-5

Options.............................................................1-6

■

Specifications........................................................1-6

■

Considerations.......................................................1-9

2 Configuration............................................................2-1

■

Password Considerations....................................... 2-1

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Programming the Switch Module...........................2- 2

The Enhanced Terminal Interface.....................2-4

The Terminal Edit Line......................................2-5

Configuring the COM RS-232D Port..................2-6

Setting Data Rate........................................2-8

Setting Parity...............................................2-8

Setting Data Bit...........................................2-8

Setting Stop Bits.......................................... 2-9

Show Settings...................................................2-9

Additional Modem Initialization..........................2-9

■

Setting Passwords.................................................2-10

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Contents

Considerations..................................................2-12

Programming Passwords Procedure..................2-13

Configuring Passwords Online...........................2-15

Configuring the PBX COM RS-232D

Port from the Remote Module...........................2-15

3 Installation.................................................................. 3-1

■

Location Requirements...........................................3-2

■

Electrical Requirements.........................................3-2

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Wiring Requirements..............................................3-3

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Connecting the Switch Module..............................3-3

Installation Procedure........................................3-4

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Connections for Data Transmission........................3-7

Hardware Flow Control......................................3-9

4 Troubleshooting....................................................... 4-1

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Troubleshooting....................................................4-2

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LED Sequences....................................................4-3

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Error Messages....................................................4-7

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Specific Problems ................................................4-9

No Display on Telephone at Remote Location...4-9

No Connection/No Answer.................................4-9

Issue 1 June 1998 iii

Contents

GL Glossary........................................................................GL-1

iv Issue 1 June 1998

Figures

1 Introduction

1-1 System Configuration.......................................1- 2

3 Installation

3-1 Switch Module Back Panel..............................3-4

3-4 RS-232D Cable Pin Connections......................3-8

Issue 1 June 1998 v

Tables

1 Introduction

1-1 Switch Module Specifications..........................1-8

3 Installation

3-1 DIP Switch Configuration.................................3-5

4 Troubleshooting

4-1 LED Power Up Sequences...............................4-4

4-2 LED Power Up Verification Sequences............4-5

4-3 Module LED Blink Sequence............................4-6

4-4 Error Messages................................................4-7

vi Issue 1 June 1998

Important Safety Instructions

The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product.

IMPORTANT SAFETY INSTRUCTIONS

To reduce the risk of fire, electrical shock, and injury to persons when installing telephone equipment, always follow basic safety precautions including:

■

Read and understand all instructions.

■

Follow all warnings and instructions marked on or packed with the product.

■

Never install this unit or the telephone wiring for it during a lightning storm.

■

Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.

■

Never touch uninsulated telephone wires or terminals unless the telephone wiring has been disconnected at the network interface.

■

Use caution when installing or modifying telephone lines.

■

Use only Lucent Technologies-manufactured DEFINITY Enterprise Communications Server (ECS) circuit packs, carrier assemblies, and power units in the DEFINITY

 ECS control

unit.

Issue 1 June 1998 vii

Important Safety Instructions

■

Use only Lucent Technologies-recommended/approved DEFINITY ECS accessories.

■

Do not install this product near water, for example, in a wet basement location.

■

Do not overload wall outlets, as this can result in the risk of fire or electrical shock.

■

Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it.

■

Unplug the product from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use cleaners or aerosol cleaners.

■

Do not operate the system if chemical gas leakage is suspected in the area. Use telephones located in some other safe area to report the trouble.

WARNING:

DO NOT open the Switch Module. There are no user serviceable parts inside the unit. Only an authorized technician should open the unit for required maintenance or upgrading purposes.

SAVE THESE INSTRUCTIONS

viii Issue 1 June 1998

Customer Support Information

Support Telephone Number

In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 242-2121) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies authorized representative.

Outside the USA, if you need assistance when installing, programming, or using your system, contact your Lucent Technologies authorized representative.

Issue 1 June 1998 ix

Customer Support Information

Security of Your System: Preventing Toll Fraud

As a customer of new telephone equipment, you should be aware that there is an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it. Some individuals use electronic devices to prevent or falsify records of these calls. Others charge calls to someone else’s number by illegally using lost or stolen calling cards, billing innocent parties, clipping on to someone else’s line, or breaking into someone else’s telephone equipment physically or electronically. In certain instances, unauthorized individuals make connections to the telephone network through the use of remote access features.

Common carriers are required by law to collect their tariffed charges. While these charges are fraudulent charges made by persons with criminal intent, applicable tariffs state that the customer of record is responsible for payment of all long-distance or other network charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.

To minimize the risk of unauthorized access to your DEFINITY Extender 1100 System:

■

When possible, restrict the off-network capability of offpremises callers, using calling restrictions, Facility Restriction Levels, and Disallowed List capabilities.

■

When possible, block out-of-hours calling through Time-of-Day Routing.

■

Frequently monitor system call detail reports for quicker detection of any unauthorized or abnormal calling patterns.

■

Limit Outcalling to persons on a need-to-have basis.

x Issue 1 June 1998



Customer Support Information

The DEFINITY Extender 1100 System, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network. However, telephone numbers and authorization codes can be compromised when overheard in a public location, lost through theft of a wallet or purse containing access information, or when treated carelessly (writing codes on a piece of paper and improperly discarding them).

Additionally, hackers may use a computer to dial an access code and then publish the information to other hackers. Substantial charges can accumulate quickly. It is your responsibility to take appropriate steps to implement the features properly, to evaluate and administer the various restriction levels, and to protect and carefully distribute access codes.

Under applicable tariffs, you will be responsible for payment of toll charges. Lucent Technologies cannot be responsible for such charges and will not make any allowance or give any credit resulting from unauthorized access.

Lucent Technologies Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance contact your Lucent Technologies authorized representative, or in the USA, call the Lucent Technologies National Customer Care Center at 1 800 242-2121.

Issue 1 June 1998 xi

Customer Support Information

Lucent Technologies Limited Warranty

Lucent Technologies Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon notification of Lucent Technologies or its authorized reseller.

This warranty is null and void if the manufacturer determines that any modifications have been made to the unit or the unit has been subjected to physical or electrical stress.

This warranty covers parts and labor only and does not include shipping costs, travel expenses, or travel time.

Installation of the equipment is the sole responsibility of the purchaser. The manufacturer, its agents, or its distributors accept no responsibility for malfunction or damage caused by improper treatment or connection of the unit.

The manufacturer, its agents, or its distributors are not liable for any losses incurred through use or malfunction of the equipment or any losses or damages incurred by the use of the equipment in any means whatsoever.

This warranty is limited to the repair of the equipment to its normal functioning capability.

This warranty is complete as stated and all other warranties, expressed or implied, are invalid.

The DEFINITY Extender 1100 System should be installed only by qualified personnel. No user-serviceable parts are contained within the units. Installation or programming should not begin prior to review of all sections of this manual.

xii Issue 1 June 1998

Customer Support Information

FCC Notification and Repair Information

This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following:

■

Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack, USOC RJ11C. These USOCs must be ordered from your telephone company.

■

Party Lines and Coin Telephones. This equipment can not be used with party lines or coin telephone lines.

■

Notification to the Telephone Companies. Before connecting this equipment, you or your equipment supplier must notify your local telephone company’s business office of the following:

— The telephone number(s) you will be using with this

equipment.

— The appropriate registration number and ringer

equivalence number (REN). The REN for the DEFINITY Extender 1100 System is 2.

— For each jack, the sequence in which lines are to be

connected, the line types, the Facility Interface Code (FIC), and the Ringer Equivalence Number (REN) by position when applicable.

Issue 1 June 1998 xiii

Customer Support Information

■

Ringer Equivalence Number (REN). The REN is used to determine the number of devices that can be connected to the telephone line. Excessive RENs on the line can result in the devices not ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed five (5.0). The DEFINITY Extender 1100 System REN is 2.

■

Disconnection. You must also notify your local telephone company if and when this equipment is permanently disconnected from the line(s).

Installation and Operational Procedures

This manual contains information about installation and operational procedures.

■

Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected. Repairs to this equipment can be made only by the manufacturers, their authorized agents, or others who may be authorized by the FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the Lucent Technologies National Customer Care Center at 1 800 242-2121.

■

Rights of the Local Telephone Company. If this equipment causes harm to the telephone network, the local telephone company may discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice is not practical, you will be notified as soon as possible. You will also be informed of your right to file a complaint with the FCC.

xiv Issue 1 June 1998

Customer Support Information

■

Changes at Local Telephone Company. Your local telephone company may make changes in its facilities, equipment, operations, or procedures that affect the proper functioning of this equipment. If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service.

■

New Network Area and Exchange Codes. The DEFINITY ECS software does not restrict access to any new area codes or exchange codes established by a local telephone company. If the user has established toll restrictions on the system that could restrict access, then the user should check the lists of allowed and disallowed dial codes and modify them as needed.

■

Equal Access Codes. This equipment is capable of providing users access to interstate providers of operator services through the use of access codes. Modifications of this equipment by call aggregators to block access dialing codes is a violation of the Telephone Operator Consumers Act of 1990.

Federal Communications Commission (FCC) Electromagnetic Interference Information

The DEFINITY Extender 1100 System has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

Issue 1 June 1998 xv

Customer Support Information

xvi Issue 1 June 1998

About This Book

Intended Audience

This book is intended to help in the installation, system administration, and maintenance of the DEFINITY Extender 1100 System. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representatives, and account executives. It is also intended for technicians who are responsible for system installation, maintenance, and troubleshooting.

Issue 1 June 1998 xvii

About This Book

Terms and Conventions

The DEFINITY Extender 1101 System is henceforth referred to as the “Remote Module.”

The DEFINITY Extender 1100 System is henceforth referred to as the “Switch Module.”

Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words Security Alert.

Security Alert:

Security Alert indicates the presence of toll fraud security hazard. Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party (e.g., persons other than your company’s employees, agents, subcontractors, or persons working on your company’s behalf). Be sure to read “Your Responsibility for Your System’s Security” on the inside front cover of this book and “Security of Your System: Preventing Toll Fraud” in About This Book.

xviii Issue 1 June 1998

About This Book

Example

Purpose

Typographical Conventions

Certain type fonts and styles act as visual cues to help you rapidly understand the information presented:

Do not recycle old passwords. Italics indicate emphasis. If you do not want to disconnect,

go to Step 3.

2:OK 3:Next Italics indicate text that appears

Press the DROP button four times.

At the Go Online screen, press until the following screen appears.

Italics also tell you instructions about what to do next in a procedure.

on the telephone display. The names of fixed-feature,

factory-imprinted buttons on a telephone appear in bold.

A number in bold print is used to

designate a key on your telephone.

How to Use This Book

This book is organized into chapters that give information on procedures necessary for the proper installation and administration of your DEFINITY Extender 1100 System.

“Related Documents,” later in this section, provides a complete list of system documentation, together with ordering information.

Issue 1 June 1998 xix

About This Book

If you have problems with your Switch Module, contact your system administrator. If the problem can not be solved by the system operator, in the continental US, call our toll-free Helpline, available 24 hours a day, at 1 800 242-2121. Outside of the continental US, contact your Lucent Technologies representative or local Authorized Dealer.

Product Safety Labels

Throughout this document, hazardous situations are indicated by an exclamation point inside a triangle and the word Caution or Warning.

WARNING:

Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided.

CAUTION:

Caution indicates the presence of a hazard that could cause minor personal injury or property damage if the hazard is not avoided.

xx Issue 1 June 1998

About This Book

How to Comment on This Document

We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to:

Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W-226 Basking Ridge, NJ 07920-2332

Issue 1 June 1998 xxiii

+ 58 hidden pages

Lucent Technologies 1100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Customer Support Information

Support Telephone Number

Security of Your System: Preventing Toll Fraud

Lucent Technologies Fraud Intervention

Lucent Technologies Limited Warranty

FCC Notification and Repair Information

Installation and Operational Procedures

Federal Communications Commission (FCC) Electromagnetic Interference Information

About This Book

Intended Audience

Terms and Conventions

Typographical Conventions

How to Use This Book

Product Safety Labels

Related Documents

How to Comment on This Document