Lucent Technologies 1100 User Manual

DEFINITY® Extender

1100 Switch Module
System Administrator’s Guide

555-025-114
Comcode 108315268
Issue 1
June 1998

Copyright _ 1998, Lucent Technologies 555-025-114
All Rights Reserved Issue 1
Printed in USA June 1998

Notice

Every effort was made to ensure that the information in this book was complete and accurate at
the time of printing. However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party,
for example, persons other than your company’s employees, agents, subcontractors, or persons
working on your company’s behalf. Note that there may be a risk of toll fraud associated with
your telecommunications system and, if toll fraud occurs, it can result in substantial additional
charges for your telecommunications services.
You and your system manager are responsible for the security of your system, such as program­ming and configuring your equipment to prevent unauthorized use. The system manager is also
responsible for reading all installation, instruction, and system administration documents pro­vided with this product in order to fully understand the features that can introduce risk of toll
fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant
that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Lucent
Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need technical support or
assistance, call the Lucent Technologies National Customer Care Center at 1 800 643-2353.

Federal Communications Commission Statement

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio communica­tions. However, there is no guarantee that interference will not occur in a particular installation.
For further FCC information, see "Customer Support Information" below.

Industry Canada (IC) Interference Information

This digital apparatus does not exceed the Class B limits for radio noise emissions set out in the
radio interference regulations of the Canadian Department of Communications.
Le Présent Appareil Numérique n'émet pas de bruits radioélectriques dépassant les limites appli­cables aux appareils numériques de la class B préscrites dans le reglement sur le brouillage
radioélectrique édicté par le ministère le ministère des Industrie Canada

.

Trademarks

DEFINITY is a registered trademark of Lucent Technologies in the US and other countries.
ProCOMM is a registered trademark of Datastorm Technologies Inc.
Windows is a registered trademark of Microsoft Corporation
Motorola and BitSURFR are registered trademarks of Motorola. Corporation, Inc.

Ordering Information

Call: Lucent Technologies Publications Center

Voice 1 800 457-1235 International Voice 765 361-5353
Fax [phone] International Fax [phone]

Write: Lucent Technologies Publications Center

P.O. Box 4100
Crawfordsville, IN 47933

Order: Document No. 555-025-114

Comcode 108315268

Issue 1, June 1998
For more information about Lucent Technologies documents, refer to the section entitled
“Related Documents” in “About This Book”

Support Telephone Number

In the continental US, Lucent Technologies provides a toll-free customer helpline 24 hours a
day. Call the Lucent Technologies Helpline at 1 800 242-2121 or your Lucent Technologies
authorized dealer if you need assistance when installing programming, or using your system.
Outside the continental US, contact your local Lucent Technologies representative.

Warranty

Lucent Technologies provides a limited warranty on this product. Refer to “Limited Warranty”
in “Customer Support Information.”

Contents

Customer Support Information .......................ix

■

Support Telephone Number ...................................ix

■

Security of Your System:

Preventing Toll Fraud.............................................x

■

Lucent Technologies Fraud Intervention.................xi

■

Lucent Technologies Limited Warranty...................xii

■

FCC Notification and Repair Information................xiii

■

Installation and Operational Procedures.................xiv

■

Federal Communications Commission (FCC)

Electromagnetic Interference Information...............xv

About This Book..................................................xvii

■

Intended Audience.................................................xvii

■

Terms and Conventions.........................................xvii

■

Typographical Conventions....................................xviii

■

How to Use This Book............................................xix

■

Product Safety Labels............................................xx

■

Related Documents................................................xxi

■

How to Comment on This Document......................xxiii

Issue 1 June 1998 i

Contents

1 Introduction..........................................................1-1

■

System Operation and Configuration.....................1- 2

Equipment List..................................................1-4

Compatibility.....................................................1-5

Options.............................................................1-6

■

Specifications........................................................1-6

■

Considerations.......................................................1-9

2 Configuration............................................................2-1

■

Password Considerations....................................... 2-1

■

Programming the Switch Module...........................2- 2

The Enhanced Terminal Interface.....................2-4

The Terminal Edit Line......................................2-5

Configuring the COM RS-232D Port..................2-6

Setting Data Rate........................................2-8

Setting Parity...............................................2-8

Setting Data Bit...........................................2-8

Setting Stop Bits.......................................... 2-9

Show Settings...................................................2-9

Additional Modem Initialization..........................2-9

■

Setting Passwords.................................................2-10

ii Issue 1 June 1998

Contents

Considerations..................................................2-12

Programming Passwords Procedure..................2-13

Configuring Passwords Online...........................2-15

Configuring the PBX COM RS-232D

Port from the Remote Module...........................2-15

3 Installation.................................................................. 3-1

■

Location Requirements...........................................3-2

■

Electrical Requirements.........................................3-2

■

Wiring Requirements..............................................3-3

■

Connecting the Switch Module..............................3-3

Installation Procedure........................................3-4

■

Connections for Data Transmission........................3-7

Hardware Flow Control......................................3-9

4 Troubleshooting....................................................... 4-1

■

Troubleshooting....................................................4-2

■

LED Sequences....................................................4-3

■

Error Messages....................................................4-7

■

Specific Problems ................................................4-9

No Display on Telephone at Remote Location...4-9

No Connection/No Answer.................................4-9

Issue 1 June 1998 iii

Contents

GL Glossary........................................................................GL-1

iv Issue 1 June 1998

Figures

1 Introduction

1-1 System Configuration.......................................1- 2

3 Installation

3-1 Switch Module Back Panel..............................3-4

3-4 RS-232D Cable Pin Connections......................3-8

Issue 1 June 1998 v

Tables

1 Introduction

1-1 Switch Module Specifications..........................1-8

3 Installation

3-1 DIP Switch Configuration.................................3-5

4 Troubleshooting

4-1 LED Power Up Sequences...............................4-4

4-2 LED Power Up Verification Sequences............4-5

4-3 Module LED Blink Sequence............................4-6

4-4 Error Messages................................................4-7

vi Issue 1 June 1998

Important Safety Instructions

The exclamation point in an equilateral
triangle is intended to alert the user to the
presence of important operating and
maintenance (servicing) instructions in the
literature accompanying the product.

IMPORTANT SAFETY INSTRUCTIONS

To reduce the risk of fire, electrical shock, and injury to persons
when installing telephone equipment, always follow basic safety
precautions including:

■

Read and understand all instructions.

■

Follow all warnings and instructions marked on or packed with
the product.

■

Never install this unit or the telephone wiring for it during a
lightning storm.

■

Never install a telephone jack in a wet location unless the jack
is specifically designed for wet locations.

■

Never touch uninsulated telephone wires or terminals unless
the telephone wiring has been disconnected at the network
interface.

■

Use caution when installing or modifying telephone lines.

■

Use only Lucent Technologies-manufactured DEFINITY
Enterprise Communications Server (ECS) circuit packs, carrier
assemblies, and power units in the DEFINITY

 ECS control

unit.

Issue 1 June 1998 vii

Important Safety Instructions

■

Use only Lucent Technologies-recommended/approved
DEFINITY ECS accessories.

■

Do not install this product near water, for example, in a wet
basement location.

■

Do not overload wall outlets, as this can result in the risk of fire
or electrical shock.

■

Do not attach the power supply cord to building surfaces. Do
not allow anything to rest on the power cord. Do not locate this
product where the cord will be abused by persons walking on it.

■

Unplug the product from the wall outlet before cleaning. Use a
damp cloth for cleaning. Do not use cleaners or aerosol
cleaners.

■

Do not operate the system if chemical gas leakage is
suspected in the area. Use telephones located in some other
safe area to report the trouble.

WARNING:

DO NOT open the Switch Module. There are no user
serviceable parts inside the unit. Only an authorized
technician should open the unit for required maintenance or
upgrading purposes.

SAVE THESE INSTRUCTIONS

viii Issue 1 June 1998

Customer Support Information

Support Telephone Number

In the USA only, Lucent Technologies provides a toll-tree
customer Helpline (1 800 242-2121) 24 hours a day. If you need
assistance when installing, programming, or using your system,
call the Helpline, or your Lucent Technologies authorized
representative.

Outside the USA, if you need assistance when installing,
programming, or using your system, contact your Lucent
Technologies authorized representative.

Issue 1 June 1998 ix

Customer Support Information

Security of Your System: Preventing Toll Fraud

As a customer of new telephone equipment, you should be aware
that there is an increasing problem of telephone toll fraud.
Telephone toll fraud can occur in many forms, despite the
numerous efforts of telephone companies and telephone
equipment manufacturers to control it. Some individuals use
electronic devices to prevent or falsify records of these calls.
Others charge calls to someone else’s number by illegally using
lost or stolen calling cards, billing innocent parties, clipping on to
someone else’s line, or breaking into someone else’s telephone
equipment physically or electronically. In certain instances,
unauthorized individuals make connections to the telephone
network through the use of remote access features.

Common carriers are required by law to collect their tariffed
charges. While these charges are fraudulent charges made by
persons with criminal intent, applicable tariffs state that the
customer of record is responsible for payment of all long-distance
or other network charges. Lucent Technologies cannot be
responsible for such charges and will not make any allowance or
give any credit for charges that result from unauthorized access.

To minimize the risk of unauthorized access to your DEFINITY
Extender 1100 System:

■

When possible, restrict the off-network capability of off­premises callers, using calling restrictions, Facility Restriction
Levels, and Disallowed List capabilities.

■

When possible, block out-of-hours calling through Time-of-Day
Routing.

■

Frequently monitor system call detail reports for quicker
detection of any unauthorized or abnormal calling patterns.

■

Limit Outcalling to persons on a need-to-have basis.

x Issue 1 June 1998



Customer Support Information

The DEFINITY Extender 1100 System, through proper
administration, can help you reduce the risk of unauthorized
persons gaining access to the network. However, telephone
numbers and authorization codes can be compromised when
overheard in a public location, lost through theft of a wallet or
purse containing access information, or when treated carelessly
(writing codes on a piece of paper and improperly discarding
them).

Additionally, hackers may use a computer to dial an access code
and then publish the information to other hackers. Substantial
charges can accumulate quickly. It is your responsibility to take
appropriate steps to implement the features properly, to evaluate
and administer the various restriction levels, and to protect and
carefully distribute access codes.

Under applicable tariffs, you will be responsible for payment of toll
charges. Lucent Technologies cannot be responsible for such
charges and will not make any allowance or give any credit
resulting from unauthorized access.

Lucent Technologies Fraud Intervention

If you suspect you are being victimized by toll fraud and you need
technical support or assistance contact your Lucent Technologies
authorized representative, or in the USA, call the Lucent
Technologies National Customer Care Center at 1 800 242-2121.

Issue 1 June 1998 xi

Customer Support Information

Lucent Technologies Limited Warranty

Lucent Technologies Inc. warrants this equipment to be free of
defects in materials and workmanship for a period of one year
from date of shipment. All defects within this time will be repaired
without charge upon notification of Lucent Technologies or its
authorized reseller.

This warranty is null and void if the manufacturer determines that
any modifications have been made to the unit or the unit has been
subjected to physical or electrical stress.

This warranty covers parts and labor only and does not include
shipping costs, travel expenses, or travel time.

Installation of the equipment is the sole responsibility of the
purchaser. The manufacturer, its agents, or its distributors accept
no responsibility for malfunction or damage caused by improper
treatment or connection of the unit.

The manufacturer, its agents, or its distributors are not liable for
any losses incurred through use or malfunction of the equipment or
any losses or damages incurred by the use of the equipment in
any means whatsoever.

This warranty is limited to the repair of the equipment to its normal
functioning capability.

This warranty is complete as stated and all other warranties,
expressed or implied, are invalid.

The DEFINITY Extender 1100 System should be installed only by
qualified personnel. No user-serviceable parts are contained within
the units. Installation or programming should not begin prior to
review of all sections of this manual.

xii Issue 1 June 1998

Customer Support Information

FCC Notification and Repair Information

This equipment is registered with the FCC in accordance with Part
68 of its rules. In compliance with those rules, you are advised of
the following:

■

Means of Connection. Connection of this equipment to the
telephone network shall be through a standard network
interface jack, USOC RJ11C. These USOCs must be ordered
from your telephone company.

■

Party Lines and Coin Telephones. This equipment can not
be used with party lines or coin telephone lines.

■

Notification to the Telephone Companies. Before
connecting this equipment, you or your equipment supplier
must notify your local telephone company’s business office of
the following:

— The telephone number(s) you will be using with this

equipment.

— The appropriate registration number and ringer

equivalence number (REN). The REN for the DEFINITY
Extender 1100 System is 2.

— For each jack, the sequence in which lines are to be

connected, the line types, the Facility Interface Code (FIC),
and the Ringer Equivalence Number (REN) by position
when applicable.

Issue 1 June 1998 xiii

Customer Support Information

■

Ringer Equivalence Number (REN). The REN is used to
determine the number of devices that can be connected to the
telephone line. Excessive RENs on the line can result in the
devices not ringing in response to an incoming call. In most,
but not all, areas the sum of the RENs should not exceed five
(5.0). The DEFINITY Extender 1100 System REN is 2.

■

Disconnection. You must also notify your local telephone
company if and when this equipment is permanently
disconnected from the line(s).

Installation and Operational Procedures

This manual contains information about installation and operational
procedures.

■

Repair Instructions. If you experience trouble because your
equipment is malfunctioning, the FCC requires that the
equipment not be used and that it be disconnected from the
network until the problem has been corrected. Repairs to this
equipment can be made only by the manufacturers, their
authorized agents, or others who may be authorized by the
FCC. In the event repairs are needed on this equipment,
contact your authorized Lucent Technologies dealer or, in the
USA only, contact the Lucent Technologies National Customer
Care Center at 1 800 242-2121.

■

Rights of the Local Telephone Company. If this equipment
causes harm to the telephone network, the local telephone
company may discontinue your service temporarily. If possible,
they will notify you in advance. But if advance notice is not
practical, you will be notified as soon as possible. You will also
be informed of your right to file a complaint with the FCC.

xiv Issue 1 June 1998

Customer Support Information

■

Changes at Local Telephone Company. Your local
telephone company may make changes in its facilities,
equipment, operations, or procedures that affect the proper
functioning of this equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted
telephone service.

■

New Network Area and Exchange Codes. The DEFINITY
ECS software does not restrict access to any new area codes
or exchange codes established by a local telephone company.
If the user has established toll restrictions on the system that
could restrict access, then the user should check the lists of
allowed and disallowed dial codes and modify them as needed.

■

Equal Access Codes. This equipment is capable of providing
users access to interstate providers of operator services
through the use of access codes. Modifications of this
equipment by call aggregators to block access dialing codes is
a violation of the Telephone Operator Consumers Act of 1990.

Federal Communications Commission (FCC) Electromagnetic Interference Information

The DEFINITY Extender 1100 System has been tested and found
to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. However, there is no guarantee that interference
will not occur in a particular installation.

Issue 1 June 1998 xv

Customer Support Information

xvi Issue 1 June 1998

About This Book

Intended Audience

This book is intended to help in the installation, system
administration, and maintenance of the DEFINITY Extender 1100
System. It is intended for use as a reference by anyone needing
such information, including system managers, support personnel,
sales representatives, and account executives. It is also intended
for technicians who are responsible for system installation,
maintenance, and troubleshooting.

Issue 1 June 1998 xvii

About This Book

Terms and Conventions

The DEFINITY Extender 1101 System is henceforth referred to as
the “Remote Module.”

The DEFINITY Extender 1100 System is henceforth referred to as
the “Switch Module.”

Throughout this document, toll fraud security hazards are indicated
by an exclamation point inside a triangle and the words Security
Alert.

Security Alert:

Security Alert indicates the presence of toll fraud security
hazard. Toll fraud is the unauthorized use of your
telecommunications system by an unauthorized party (e.g.,
persons other than your company’s employees, agents,
subcontractors, or persons working on your company’s
behalf). Be sure to read “Your Responsibility for Your
System’s Security” on the inside front cover of this book and
“Security of Your System: Preventing Toll Fraud” in About
This Book.

xviii Issue 1 June 1998

About This Book

Example

Purpose

Typographical Conventions

Certain type fonts and styles act as visual cues to help you rapidly
understand the information presented:

Do not recycle old passwords. Italics indicate emphasis.
If you do not want to disconnect,

go to Step 3.

2:OK 3:Next Italics indicate text that appears

Press the DROP button four
times.

At the Go Online screen, press
until the following screen
appears.

Italics also tell you instructions
about what to do next in a
procedure.

on the telephone display.
The names of fixed-feature,

factory-imprinted buttons on a
telephone appear in bold.

A number in bold print is used to

3

designate a key on your
telephone.

How to Use This Book

This book is organized into chapters that give information on
procedures necessary for the proper installation and administration
of your DEFINITY Extender 1100 System.

“Related Documents,” later in this section, provides a complete list
of system documentation, together with ordering information.

Issue 1 June 1998 xix

About This Book

If you have problems with your Switch Module, contact your
system administrator. If the problem can not be solved by the
system operator, in the continental US, call our toll-free Helpline,
available 24 hours a day, at 1 800 242-2121. Outside of the
continental US, contact your Lucent Technologies representative
or local Authorized Dealer.

Product Safety Labels

Throughout this document, hazardous situations are indicated by
an exclamation point inside a triangle and the word Caution or
Warning.

WARNING:

Warning indicates the presence of a hazard that could cause
death or severe personal injury if the hazard is not avoided.

CAUTION:

Caution indicates the presence of a hazard that could cause
minor personal injury or property damage if the hazard is not
avoided.

xx Issue 1 June 1998

About This Book

Related Documents

The documents listed below are part of the DEFINITY ECS
documentation set. These documents can be ordered from the
Lucent Technologies Publications Center.

Call:

Write:

Lucent Technologies Publications Center
Voice 1 800 457-1235

Fax [phone]
International Voice 765 361-5353

International Fax [phone]

Lucent Technologies Publications Center
P.O. Box 4100
Crawfordsville, IN 47933

Issue 1 June 1998 xxi

About This Book

Document No.

Title

DEFINITY Enterprise Communications Server (ECS)
System Documents

555-230-833 CD-ROM for Maintenance and

Installation Documents

Toll Fraud Security

555-025-600 BCS Products Security Handbook

DEFINITY Enterprise Communications Server (ECS)
Telephone User Support

555-230-201 Terminals and Adjuncts Reference

Manual (on CD-ROM 555-230-833)

555-230-763 8410 Voice Terminal User’s Guide
555-230-765 8434 Voice Terminal User’s Guide
555-230-792

555-015-168

555-015-171

555-015-172

555-015-162

555-230-739 6400 Series Multi-Line Telephones

CALLMASTER II and
CALLMASTER III User’s Guide

CALLMASTER II and
CALLMASTER III Voice Terminal
Installation and Use

CALLMASTER IV Voice Terminal
User and Installation Instructions

CALLMASTER II, CALLMASTER
III, and CALLMASTER IV Voice
Terminal Instructions for Programming
the Options

CALLMASTER VI Voice Terminal
Version 1.0 installation and User’s
Manual

User’s Guide

xxii Issue 1 June 1998

About This Book

How to Comment on This Document

We welcome your comments, both positive and negative. Please
use the feedback form on the next page to let us know how we can
continue to serve you. If the feedback form is missing, write
directly to:

Documentation Manager
Lucent Technologies
211 Mount Airy Road
Room 2W-226
Basking Ridge, NJ 07920-2332

Issue 1 June 1998 xxiii

FEEDBACK FORM

DEFINITY Enterprise Communications Server (ECS)

Title: DEFINITY

 Extender 1100 System Administrator’s

Guide

Document No.: 555-025-114 Issue: 1 Date: June 1998

1. Please rate the effectiveness of this book in the following areas:

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2. Please check ways you feel we could improve this book:

Improve the overview Add more step-by-step procedures
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If we may contact you about your comments, please complete the following:

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Introduction

1

An overview of the functioning and specifications of the DEFINITY Extender
1100 System

The DEFINITY Extender 1100 System enables DEFINITY
Enterprise Communications Server (ECS) telephone users to be a
fully functional part of the DEFINITY ECS telephone system with a
digital telephone located any distance off-premise. The DEFINITY
Extender 1100 System is transparent to the user and retains
access to the features and functions of the DEFINITY ECS. In
addition, an RS-232D data port extension is incorporated, allowing
the user to connect off-premise RS-232D equipment to equipment
at the DEFINITY ECS location.

Issue 1 June 1998 1-1

Introduction

System Operation and Configuration

The DEFINITY Extender 1100 System is designed for use with a
DEFINITY ECS of Release 3, Version 3 or later. The DEFINITY
Extender 1100/1101 System consists of two modules. One
module, identified as the Switch Module, connects to your
DEFINITY ECS. The other module, identified as the Remote
Module, connects to your DEFINITY ECS telephone at your off­premise location. Figure 1-1 shows the DEFINITY Extender
1100/1101 System configuration.

Figure 1-1. System Configuration

The modules commu

Figure 1-1. System Configuration

The modules communicate via a single two-wire voice-grade
circuit that can extend your DEFINITY
unlimited distances. See “Specifications” later in this chapter for
detailed circuit specifications.

Figure 1-1. System Configuration

 ECS telephone to virtually

1-2 Issue 1 June 1998

Introduction

!

The modules communicate via a single two-wire voice-grade
circuit that can extend your DEFINITY ECS telephone to virtually
unlimited distances. See “Specifications” later in this chapter for
detailed circuit specifications.

The Switch Module emulates your telephone, and the Remote
Module emulates your DEFINITY ECS. Each module features a
56k Flex modem with V.34 compression for the transmission of all
signals between the two modules. With the use of Lucent
Technologies’ DEFINITY Extender 1100 System, the features and
capabilities of your on-premise telephones are extended to the off­premise location.

Security Alert:

Using the Remote Module gains access to the features of
the DEFINITY ECS, including access to WATS lines, FX
lines, etc., which are subject to toll fraud. Guard passwords
carefully!

Issue 1 June 1998 1-3

Introduction

Equipment List

The Switch Module comes with most of the necessary equipment.
However, some additional items are required.

Switch Module

Your Switch Module package should include:

■

One Switch Module (identified on the top of the unit)

■

One AC adapter

■

7-ft. D2R line cord

■

7-ft. D8W cord to connect to the DEFINITY ECS

■

DEFINITY Extender 1100 System Administrator’s Guide

Customer-Supplied
Equipment

NOTE:

DEFINITY ECS telephones are not supplied with either the
Switch Module or the Remote Module and must be ordered
separately. Contact your Lucent Technologies representative
for information. Remote Modules are also ordered and shipped
separately.

1-4 Issue 1 June 1998

Introduction

You must supply the following for installation:

■

DEFINITY ECS two-wire, 24-port TN-2224 circuit pack or the
older TN2181.

■

Any additional DEFINITY ECS circuit packs needed (see the

DEFINITY® Communications System Generic 3, Installation for
Single-Carrier Cabinets manual, document #555-230-894,

comcode #107595423, for further information).

■

An adapter to convert to 120 VAC if you are connecting the
Switch Module to a 240 VAC outlet.

■

Power and central office line suppresser. Lucent Technologies
recommends the 147C AC/CO Line Surge Protector (#8310-

006). Contact your Lucent Technologies representative for
ordering instructions.

NOTE:

Save your packing materials. Even though the Switch Module is a
reliable product, it may be necessary to return it for maintenance.
When returning the module, use the original package.

Compatibility

While the DEFINITY Extender 1101 System is not compatible with
the original analog DEFINITY Extender, Model 846, it is
compatible with the following commercial two-wire DEFINITY ECS
display telephones:

■

■

■

■

8410DR
6408D+
6424D+
6416D+

■

8434D

■

CALLMASTER III

■

CALLMASTER IV

■

CALLMASTER VI

Issue 1 June 1998 1-5

Introduction

NOTES:

1. The Class B 8410DR which is identical to the 8410D but is
FCC Class B for residential use. The CALLMASTER
the CALLMASTER

 IV are also FCC Class B.

 VI and

2. The 6400 series telephones and the CALLMASTER
require DEFINITY Release 3, Version 6 or later.

 VI

Options

You can order a wall-mounted metal bracket with a slide-in style
sleeve for use with the Switch Module. Contact your Lucent
Technologies representative for ordering information.

Specifications

The DEFINITY Extender 1100/1101 Systems have been tested
under transmission line conditions specified in TSB-37A. The
specification calls for checking modem operation over the
equivalent of 95% of the identified analog line types in North
America. This means that the DEFINITY Extender 1100/1101
Systems should operate properly over nearly all telephone line
conditions. However, the actual connect rate will vary based on the
quality of the telephone line.

1-6 Issue 1 June 1998

Introduction

Connecting at rates greater than 19,200 over a lesser quality line
will cause a high bit error rate which could result in breakups in the
audio. A 19,200 connect rate is more than adequate to sustain
proper audio quality and can be sustained on most line conditions.
Any connect rate greater than 19,200 improves data performance
through the RS-232D port of the DEFINITY Extender 1100/1101
Systems, but has no impact on voice quality. If you are not using
the DEFINITY Extender 1100/1101 Systems for data, there is no
reason to connect higher than 19,200.

If you are still having audio breakup problems when you connect at
19,200, you can lower the connection as low as 14,400 with little or
no impact on audio quality. If you are still getting a high bit error
rate even after lowing the connect speed to 14,400, you should
contact the provider of your telephone line for support.

The DEFINITY Extender 1100/1101 Systems use a 56 Flex
modem internally. Network configurations that support 56 Flex
modems should work well. Your telephone line may not support 56
Flex modems. Although custom network configurations may work
fine it is up to the end user to verify that the configuration will work.

LUCENT TECHNOLOGIES IS NOT RESPONSIBLE FOR
MAKING THESE CONFIGURATIONS WORK.

Table 1-1 shows the specifications of the DEFINITY Extender
1100 System.

NOTE:
Specifications are subject to change without notice as
technological or manufacturing changes warrant.

Issue 1 June 1998 1-7

Introduction

Table 1-1. Switch Module Specifications

Specification Description

Size 8” x 8” x 1 ½”

(205 mm x 205 mm x 40 mm)
Weight 1.5 pounds (0.68 kilograms)
Power Requirements 12 vdc supplied by 120 VAC adapters.

800 mA maximum
Approvals UL

CSA

FCC Class A
Communication

Data Type V.34 compression
Data Impedance 600 Ohms
Data Tx Level –15 dBm (+1 dBm/–3 dBm)
Data Rx Sensitivity –40 to 0 dBm

User Data Port

Data Type RS-232D
Data Rate Setting 115.2 kbps, 57.6 kbps, 38.4 kbps,

19.2 kbps, 9.6 kbps, 4.8 kbps, 2.4

kbps

Parity Setting None, Even, Odd
Data Bits Setting 7, 8
Stop Bits Setting 1 or 2

1-8 Issue 1 June 1998

Introduction

Considerations

Keep the following in mind when you use the DEFINITY Extender
1100 System:

■

The DEFINITY Extender 1100 System is to be used with a
DEFINITY ECS of Release 3, Version 3 or later.

■

No custom calling features, such as Call Waiting or Call
Forwarding, should be ordered for the line to which you
connect the Switch Module.

NOTE:

A Call Waiting tone causes an interruption in the call, and the
DEFINITY Extender 1100 System will begin the reconnect
sequence.

■

Sessions can be established only from the Remote Module.

■

Only one Remote Module at a time can be “on-line” with the
Switch Module.

■

Order a separate central office (CO) line for each Switch
Module and each Remote Module. Sharing lines or bridging the
line on another station causes problems. For example, picking
up an extension telephone causes the DEFINITY Extender
1100 System call to drop.

■

Be sure that the DEFINITY ECS port to which the Switch
Module is connected is programmed correctly for the telephone
being used.

■

Authorized connections require that a password 8 to 10 digits in
length be entered from the Remote Module. You should always
use the full 10 digits.

Issue 1 June 1998 1-9

Introduction

!

Security Alert:

Using the Remote Module gains access to the features of
the DEFINITY ECS, including access to WATS lines, FX
lines, etc., which are subject to toll fraud. Passwords should
be as long as allowed. Passwords should be hard to guess
and therefore should not contain:

■

all the same numbers (for example, 88888888)

■

sequential characters (for example, 987654321)

■

character strings associated with you or with the

remote user or with your business. These include:

— Names
— Birthdays
— Business name
— Telephone number
— Social security number

■

Words and commonly used names

Passwords should use as wide a variety of characters as
possible. Passwords should be changed regularly, at least
on a quarterly basis. Do not recycle old passwords.

1-10 Issue 1 June 1998

Configuration

2

How the system administrator programs the passwords into the
DEFINITY Extender 1100 System.

Before a Remote Module user can communicate with the Switch
Module, the system administrator must program a password for
each remote user.

Password Considerations

Consider the following when programming the Switch Module:

■

Up to 100 passwords can be programmed into each Switch
Module.

■

Only one Remote Module at a time can be “on-line” with an
individual Switch Module.

■

Passwords are retained in non-volatile memory and are not
affected by power outages.

■

All passwords must contain 8 to 10 digits.

Issue 1 June 1998 2-1

Configuration

■

Each password begins with two digits (00–99). The 00
password is reserved for the system administrator and can be
used to change any of the remaining passwords.

Programming the Switch Module

The Switch Module can be programmed using a terminal or while
online from the Disconnect Menu of the remote telephone, if logged
on as the System Administrator..

The following Switch Module features can be programmed or viewed
from the PC terminal:

■ Passwords

■ PBX COM Port Settings

■ Show Settings

■ Additional Modem Initialization

■ Software Upgrade

*

When configuring the Switch Module, ensure the PC or terminal
has its communications parameters set to 9600 bps, No parity, 8
bits and 1 stop bit.

*

For information about this feature, please contact your Lucent

representative.

2-2 Issue 1 June 1998

Configuration

The Switch Module must be connected to the PC or terminal using
an RS-232D serial cable, which connects to the RS-232D serial
port on the module. Your terminal application should be configured
for VT100 emulation.

Issue 1 June 1998 2-3

Configuration

The Enhanced Terminal Interface

The Enhanced Terminal Interface (ETI) provides you with a user­friendly interface with which to configure your system when
accessing the Switch Module through the serial port. The ETI
menu is the default menu that appears after powering up your
module and operates using VT100 terminal emulation.

To access the configuration menu:

1. Plug in the Switch Module’s RS-232D serial port to a PC with a

terminal application.
When the Switch Module is powered-up, the module

undergoes hardware tests demonstrated by a series of yellow,
green and red blinks. After a 6 second period of very fast red
blinks, the LED blinks three green flashes and one red flash.
The LED then blinks 3 sets of 8 yellow flashes.

2. On the first two sets of 8 yellow flashes, type the word

“MENU.”
The following ETI menu is displayed:

1) Configure System

2) Exit

2-4 Issue 1 June 1998

Configuration

3. Press the Enter key, or 1.

The following menu is displayed on the screen:

1) Passwords

2) PBX COM port settings: 38.4 kbps N, 8, 1

3) Show Settings

4) Additional Modem Initialization

5) Software Upgrade

*

6) Exit

The Terminal Edit Line

The Terminal Edit Line is where features can be entered or
modified. When editing parameters on the terminal edit line,
current parameters are highlighted if previously entered.

The following edit line key strokes can be used to modify
parameters.

NOTE:

You can also toggle the display between ETI (Enhanced Terminal
Interface) and TTI (Text Terminal Interface) modes by pressing
CTRL T. TTI mode is used when user’s terminal does not support
VT-100 emulation.

*

For information about this feature, please contact your Lucent Technologies

representative

Issue 1 June 1998 2-5

Configuration

You can select a menu item by:

■ Using a hot key (the number of the menu item).

■ Using the arrow up and arrow down keys.

■ Pressing the Enter key when your menu selection is

highlighted.

Although rare, you may find the display becomes unrecognizable
on occasion. If this occurs, press CTRL R to refresh the display.

You can modify the parameters accessed by the menu by
pressing:

■ The Delete key to erase the highlighted parameter, or the

Backspace key to erase the character to the left of the cursor.

■ Press the left arrow and right arrow keys to move through the

parameter being edited.

■ Press the Enter key to accept the changes.

Configuring the COM RS-232D Port

The COM port is for serial data communications. Configuring the
COM RS-232D Port describes how to program the RS-232D serial

port. All COM port settings should be configured at one time.
Select COM from the menu to access the following sub-menus.

■ Data Rate

■ Parity

■ Data Bits

2-6 Issue 1 June 1998

Configuration

■ Stop Bits

Issue 1 June 1998 2-7

Configuration

Setting Data Rate

To set the Data Rate:

Highlight the Data Rate you want and press Enter. Data Rate
options are: 2.4, 4.8, 9.6, 19.2, 38.4, 57.6, and 115.2 Kbps.

OR

Press the hot key of the data rate you want.

When you make your selection, the Parity Menu appears.

Setting Parity

To change Parity:

Highlight the Parity you want and press Enter. Parity options
are None, Even or Odd.

OR

Press the hot key of the Parity you want.

When you make your selection, the Data Bits Menu appears.

Setting Data Bit

To change the Data Bit setting:

Highlight the desired Data Bit and press Enter. Data Bit
options are 8 or 7.

OR

Press the hot key for the Data Bits you want.

2-8 Issue 1 June 1998

Configuration

When you make your selection, the Stop Bits Menu appears.

Setting Stop Bits

To change Stop Bits:

Highlight the Stop Bit format you want and press Enter. Stop
Bit options are 1 or 2.

You automatically return to the System Menu.

Show Settings

To display the current module settings:

1. Highlight Show Settings

2. Press Enter.
All system settings are displayed.

3. Press any key to return to the System Menu.

Additional Modem Initialization

Select this menu item to enter additional AT command strings to
initialize the modem.

NOTE:
This option should not be used for normal operation.

Issue 1 June 1998 2-9

Configuration

Setting Passwords

Before a Remote Module user can communicate with the Switch
Module, the system administrator must program a password for
each remote user. As a default, all passwords are disabled.

Up to 100 passwords can be programmed into the Switch Module.
This allows a number of different users to access the Switch
Module at different times. However, only one Remote Module user
can be connected to an individual Switch Module at any one time.

The first two digits of each password identify each one of the 100
passwords (00–99). When you assign each remote user a two­digit user number, this user number becomes the first two digits of
the user’s password. The third digit of the password determines
whether the user can change his or her password. If you want to
prevent the user from changing the password, assign a 9 as the
third digit of the password. If you want the user to be able to
change the password, assign a digit from 0-8 as the third digit.

Users with a password that contains a 9 as the third digit, are
instructed to contact the system administrator for assistance in
changing the password.

A user that does not have a 9 as the third digit of the password is
permitted to change only his or her own password. If the first two
digits of the new password do not correspond to the user number,
the new password is not accepted. An exception to the above is
password “00,” which is used by the system administrator.

2-10 Issue 1 June 1998

Configuration

!

!

NOTE:
If more than one Switch Module is connected to the DEFINITY
ECS in a hunt group configuration, you should disable the remote
users’ capability of changing passwords by setting the third digit at
“9”. The reason for this action is that if the user changes a
password, the change is stored only in the Switch Module to which
the user is connected and not in all the Switch Modules in the hunt
group.

Security Alert:

All information about passwords should be considered
proprietary and should not be given to Remote Module
users.

Users can change passwords by entering the old password and
then the new password. As the system administrator, you can
disable any password, except password “00,” by changing the
password to the two-digit code which represents the user whose
password is to be disabled.

Security Alert:

A correct password permits the remote user access to the
full DEFINITY ECS, including those areas, such as WATS
lines, most liable to toll fraud. Passwords should be as long
as allowed. Passwords should be hard to guess and
therefore should not contain:

■

all the same numbers (for example, 88888888)

■

sequential characters (for example, 987654321)

Issue 1 June 1998 2-11

Configuration

■

character strings associated with you or with the

remote user or with your business. These include:

— Names
— Birthdays
— Business name
— Telephone number
— Social security number

■

Words and commonly used names

Passwords should be changed regularly, at least on a
quarterly basis. Do not recycle old passwords.

Considerations

Consider the following when programming the Switch Module:

■

Up to 100 passwords can be programmed into each Switch
Module.

■

Only one Remote Module at a time can be “on-line” with an
individual Switch Module.

■

Passwords are retained in non-volatile memory and are not
affected by power outages.

■

All passwords must contain 8 to 10 digits.

■

To prevent a user from changing a password, assign a 9 as the
third digit of the password.

2-12 Issue 1 June 1998

Configuration

!

■

Each password begins with two digits (00–99). The “00”
password is reserved for the system administrator and can be
used to change any of the remaining passwords.

Security Alert:

Change your system administrator password as soon as
possible, and store the new password in a secure place.

Programming Passwords Procedure

Follow these steps to program passwords for the Remote Module
users:

1. If you are already in the DEFINITY Extender 1100 System
programming menu, skip to Step 2. If you are not in the
programming menu but the unit is powered, simply power down
unit, and type “MENU” while the LED flashes yellow to access
the programming menu from your PC.

When you type “MENU,” the Main Menu appears:

2. Select Configure System from the Main Menu.

The Configure System Menu appears.

3. Select Password from the Configure System Menu, and press
Enter.

The screen prompts you to enter your administrator password.

Issue 1 June 1998 2-13

Configuration

4. Type your system administrator password (the default is

00000000) and press Enter.

The Password Menu is displayed.

5. Do one of the following:

To check a password:

1. Select Display Password from the Password Menu, and
press Enter.

The system prompts you to enter the user’s two-digit user
number.

2. Type the user’s two-digit user number, and press Enter.
The user number and the password assigned are

displayed.

NOTE:

You cannot display the Administrator Password (user 00).
“Admin Password Display Denied” is displayed if user 00
is selected.

To change a password:

1. Select Change Password from the Password Menu, and
press Enter.

The system prompts you to enter the new password.

2. Enter the new password (8 to 10 digits), beginning with
the remote user’s two-digit code, and press Enter.

3. Repeat for each password you change.

2-14 Issue 1 June 1998

Configuration

To disable a password:

1. Select Change Password from the Password Menu, and
press Enter.

The system prompts you to enter the new password.

2. Enter the two-digit user number for the user whose
password you want to disable, and press Enter. This
action restricts the user’s access to the system.

NOTE:

The system administrator password cannot be disabled. If
you enter 00, “Admin Password must be at least 8 digits
long” is displayed.

3. Repeat for each password you want to disable.

Configuring Passwords Online

Setting and changing passwords stored in the Switch Module can
be done through the Remote Module while it is online with the
Switch Module. Please refer to the DEFINITY Extender 1101
System manual for more information..

Configuring the PBX COM RS-232D Port from the Remote Telephone

If the System Administrator has logged on to a Switch Module
from the Disconnect Menu, an additional menu option is displayed
to allow configuration of the Switch Module’s COM port.

Issue 1 June 1998 2-15

Configuration

1. While online, press HOLD button four times.
Disconnect is displayed.

2. Press

3. Press

3 until screen displays Set PBX COM port.
2 to change Switch Module parameters. Selections

available are: Data Rate, Data Bits, Parity, and Stop Bits.

NOTE:

Refer to the DEFINITY Extender 1101 System manual for
more information on how to configure the Switch Module’s
COM port while online with the Remote Module.

2-16 Issue 1 June 1998

Configuration

Issue 1 June 1998 2-17

Installation

3

How to install the DEFINITY Extender 1100 ystem

After you have programmed passwords for the Switch Module, you
can physically install it. Installing the Switch Module involves
choosing a proper location and connecting the appropriate cables
to the Telco line and PHONE/SWITCH jacks, and connecting
power cord.

Issue 1 June 1998 3-1

Installation

!

Location Requirements

To ensure successful operation of the DEFINITY Extender 1100
System, place the Switch Module within 500 feet (150 meters) of
the DEFINITY ECS. The Switch Module may be mounted in any
position or may be wall-mounted by using the optional wall-mount
bracket. Install the module’s AC power adapter or power supply
and cabling away from high-power/high-RF noise devices such as
computers, fans, fluorescent ballasts, and power supplies.

Electrical Requirements

Use only the AC adapters provided with the DEFINITY Extender
1100 System. The Extender has been designed to operate from
120 VAC, 60 Hz.

CAUTION:

Do not apply power to the Switch Module until specifically
instructed in the installation procedures.

NOTE:
Lucent Technologies strongly recommends that you supply both
power and central office line surge protection for the PBX location
and the remote location. Lucent Technologies recommends the
147C Line Surge Protector (#8310-006). Contact your Lucent
Technologies representative for ordering instructions

3-2 Issue 1 June 1998

Installation

Wiring Requirements

Use twisted-pair cable for all connections.

NOTE:
Before attaching your DEFINITY Extender 1100 System to the
DEFINITY ECS, do the following:

Administer the telephone that will be used at the remote
location.

Connect an identical model telephone to the DEFINITY ECS
port that will be used for connecting to the Switch Module.

Test that the telephones work as intended.

Connecting the Switch Module

All connections to the Switch Module are done via the back panel
(see Figure 3-1). The current back panel elements are:

■

Telco Line is the connection between the Switch Module and
the DEFINITY ECS analog circuit pack or the central office line
for transmission of the signaling information. The circuit packs
to which the Switch Module can be connected are the 8-port
TN742 and the 16-port TN746.

■

Phone/Switch is the connection between the DEFINITY ECS
2-wire, 24-port circuit pack (TN2224) or the other 16-port,
(TN2181) and the Switch Module.

Issue 1 June 1998 3-3

Installation

Phone/Switch

Option

■

RS-232D provides for simultaneous RS-232D communication
between equipment at the off-premise site and the on-premise
site.

■

The DIP switch under Option Switch is used for system
configuration.

■

The connection for the AC adapter is +12VDC.

Telco Line

RS232 +12VDC

Switch

Figure 3-1. Switch Module Back Panel

In addition to the back panel connections, a three-color light­emitting diode (LED) is visible through the top of each unit and
provides information about the status of the equipment.

Installation Procedure

Installing the Switch Module involves wiring the module to the
DEFINITY ECS and connecting the power cord. You will need the
applicable wiring to connect the Switch Module to the DEFINITY
ECS. See the DEFINITY® Communications System Generic 3,
Installation for Single-Carrier Cabinets manual, document #555­230-894, comcode #107595423, for complete installation
requirements.

3-4 Issue 1 June 1998

Installation

!

Following installation, administer the line and station ports that use
the Switch Module according to the instructions in DEFINITY®

Communications System Generic 3 Implementation Guide, Issue
1, document #555-230-655.

Follow these steps to install the Switch Module:

1. Ensure that the module has the proper DIP switch configuration
(see Table 3-1).

Table 3-1. DIP Switch Configuration

Switch # OFF ON

1

µ-Law companding

A-Law companding

2 Normal operation Reserved
3 Normal operation Reserved
4 Normal operation Test mode

NOTE:
You should not change the factory-set DP switches; all DIP
switches be set at OFF. Check with your system administrator
before making changes.

CAUTION:

Do not plug the A/C adapters into the electrical outlets until
instructed to do so in the following procedure.

Issue 1 June 1998 3-5

Installation

!

!

CAUTION:

Connecting the Remote Module to the DEFINITY ECS can
result in damage to the module. Prior to installation, check
that you have the Switch Module by looking at the name on
the top of the unit.

2. Connect the wiring of the DEFINITY analog circuit pack (the 8­port TN742 or the 16-port TN746) or a dedicated central office
line (provided only with this connection) with the TELCO LINE
jack of the Switch module at the on-premise location. See the

DEFINITY® Communications System Generic 3, Installation
for Single-Carrier Cabinets manual for complete instructions.

3. If you have not already done so while programming passwords,
connect the Switch Module PHONE/SWITCH jack to the 2­wire, 24-port TN2224 circuit pack or 16-port TN2181 circuit
pack on the DEFINITY ECS. See the DEFINITY®

Communications System Generic 3, Installation for Single­Carrier Cabinets manual for complete instructions.

CAUTION:

Do not plug the line cord into the PHONE/SWITCH jack of
the Switch Module. Damage to circuits may result.

4. Connect the AC adapter, provided with your system, to the
Switch Module. Plug the adapter into a standard 120 VAC
electrical outlet.

3-6 Issue 1 June 1998

Installation

!

CAUTION:

Do not plug the A/C adapters into a 240 VAC outlet because
you will damage the adapter and the module. You must first
obtain an adapter to convert 240 VAC to 120 VAC.

5. If applicable, administer the line and station ports by using the
procedures in the DEFINITY® Communications System
Generic 3 Implementation Guide, Issue 1, document #555-230-

655.

If the Switch Module is connected to a DEFINITY ECS
analog circuit pack, you should administer the line port for
Direct Inward Dialing (DID) operation.

Administer the station port as you would any other on­premise station.

Connections for Data Transmission

The RS-232 port on the Remote Module can be used for data
communications with the RS-232 port on the Switch Module. Your
system administrator should provide you with information about
the computer connections at the Switch Module. At the Remote
Module, you will need to connect your personal computer (PC) or
data terminal to the RS-232 port on the Remote Module. A 9-pin
straight through cable will work for many PCs. You will need an
adapter if your equipment does not have a 9-pin connector. Figure
3-2 lists the pin-out for the 9-pin female connector on the back of
the Remote Module.

.

Issue 1 June 1998 3-7

Installation

The data settings for the Switch Module’s COM port and the
Remote Module’s COM port must be the same. The factory
settings of the Switch Module’s COM port are the following:

Data rate – 38.4 kbps
Data bits – 8
Parity – None
Stop bits - 1

NOTE:

For more information on RS-232D, please refer to the Glossary.

Female Connector on Module

DCD 1

DSR 6

CTS 8

DTR 4

RXO 2

TXI 3

GND 5

RTS 7

Figure 3-2. RS-232D Cable Pin Connections

3-8 Issue 1 June 1998

Installation

Hardware Flow Control

The Switch and Remote Modules use the CTS line for flow control.
If the hardware flow control is not enabled on the PC, or if a cable
without the CTS line connected is used, characters can be lost
when the buffer is full.

NOTE:
The DEFINITY Extender 1100 System uses the CTS lead for flow
control. When the internal buffer is 1024 characters from full, the
CTS lead is turned off. While CTS is off, up to an additional 1024
characters can be transmitted without any loss of data. If hardware
flow control is not enabled or if a cable without the CTS lead is
used, characters will be lost when this buffer overflows.

The DEFINITY Extender 1100 System uses the DCD lead to
indicate whether or not the modules have made a connection.
When this lead is on, the modules have made connection.

Issue 1 June 1998 3-9

Installation

3-10 Issue 1 June 1998

4

Troubleshooting

Troubleshooting and LED Activity

As with all equipment of a sophisticated nature, occasionally an
error in connection or transmission may occur. The DEFINITY
Extender 1100 System provides indication of any errors via light­emitting diodes (LEDs) on the Remote and Switch Modules and by
error messages on the display telephone connected to the Remote
Module.

Issue 1 June 1998 4-1

Troubleshooting

Troubleshooting

When an error occurs in the operation of the Switch Module, you
should check for malfunctions in an organized manner. Follow
these steps when troubleshooting the Switch Module:

1. Check all interconnecting cables to ensure that they are
properly seated.

2. Verify that the DIP switches are set correctly.

3. Check the circuits to ensure that they are free of noise and
meet the specifications listed in Chapter 1, Introduction.

4. Verify that the LEDs on the top of each module are illuminated.

5. If you cannot locate the source of the problem, contact Lucent
Technologies by calling 1 800 242-2121 at any time. Please
have ready the serial number found on your Switch Module and
a description of the problem.

If a remote user reports a problem with the Remote Module, verify
that the user has followed the appropriate troubleshooting steps:

1. Verify that the programmed telephone numbers are correct.

2. Check all interconnecting cables to ensure that they are
properly seated.

3. Verify that the DIP switches are set correctly.

4. Check the circuits to ensure that they are free of noise and
meet the specifications listed in Chapter 1, Introduction.

5. Verify that the LEDs on the top of the Remote Module are
illuminated.

4-2 Issue 1 June 1998

Troubleshooting

If you must contact Lucent Technologies on behalf of the remote
user, be sure to obtain the serial number found on the Remote
Module.

LED Sequences

The LEDs on the Switch Module help to indicate problems that
occur.

During the power-up sequence, the DEFINITY Extender 1100
System performs a self-test, indicated by a sequence of 1 yellow,
and 8 red flashes, followed by 1 green flash, fast blinking red
flashes for about 6 seconds, 3 green flashes and 1 red flash. That
series of flashes is followed by 3 sets of 8 yellow flashes.

Table 4-1 and Table 4-2 illustrate a detailed description of the LED
sequences.

If your Switch Module power up LED sequence repeats itself, the
last sequence displayed represents the test failure that occurred.
See Table 4-1 for failure description. Power down the unit, and
retry. If error persists, contact the Lucent Technologies Helpline.

Issue 1 June 1998 4-3

Troubleshooting

Table 4-1. LED Power up Sequences

LED Sequence Description

No LED blinks Error with hardware or AC

adapter.

First blink:

LED is not functioning properly
as units should blink Yellow.

Red or Green
Yellow EPROM Checksum test failed.

Faulty EPROM or Board

problem.
Yellow & 1 Red SRAM, Data test failed
Yellow & 2 Red SRAM Address test failed
Yellow & 7 Reds & 1 Green Passed all hardware tests

4-4 Issue 1 June 1998

Troubleshooting

Table 4-2. LED Power up Verification Sequences

LED Sequence Description

Rapidly blinking Red during
process and then 1 Green to
indicate process is complete.

6 - 10 seconds. FLASH code is
being verified and if valid will be
executed.

15-25 seconds FLASH code is
invalid EPROM code copied to
FLASH.

3 Reds or 3 Greens followed
by a Red.

Red - Running EPROM code,
FLASH write failed. Contact
Helpline.

Green - FLASH load passed,
running FLASH code.

3 sets of 8 Yellow blinks Access terminal configuration

menu by typing ‘MENU’ during
the first two sets of 8 yellow
blinks.

Issue 1 June 1998 4-5

Troubleshooting

Table 4-3 shows the LED flashes that may occur on the Switch
Module after the power-up LED sequence.

Table 4-3. Module LED Blink Sequence

LED

Meaning

Sequence

G Module is online to a Remote Module; no

abnormalities have been detected.

GG Module is in COD (Call on Demand) waiting

mode; no abnormalities have been detected.

GGG Module is idle and waiting for connect sequence;

no abnormalities have been detected.

R DSP is off-line. Try to power cycle the module. If

continues, contact the Helpline.

RR Module is waiting for connection to DEFINITY

DCP port. (PHONE/SWITCH port on the
Extender is not connected) Check the
connection and that the distance between the
DEFINITY ECS port and the Switch Module is
within 500 ft.

RRR Modem error. Try to power cycle the module. If it

continues, contact the Helpline.

Y Modem is trying to connect, or modem is

disconnecting. No abnormalities have been
detected.

4-6 Issue 1 June 1998

Troubleshooting

RGRG Switch Module has been “Flagged” by remote

user.

Issue 1 June 1998 4-7

Troubleshooting

Error Messages

If a problem has been encountered during the connection process,
an error message appears on the remote telephone. Table 4-4
shows the error messages and the suggested actions to take.

Table 4-4. Error Messages

Message Cause Action

No Dial Tone The Remote Module

is not properly
connected to the local
telephone company.

Line Busy The line that the

Switch Module is
connected to is
already in use.

Connect a regular
telephone to the
telephone CO line jack,
and listen for dial tone.
Make sure the line is
properly connected to
the jack labeled Telco
Line on the Remote
Module. If there still is
no dial tone, check the
cable connection, as well
as have the local
telephone company
check the line.

Verify that the correct
telephone number has
been programmed and
that no one else is using
the Switch Module the
remote user is calling.

Continued on next page

4-8 Issue 1 June 1998

Troubleshooting

Table 4-4. Error Messages—Continued

Message Cause Action

No Answer The Switch Module is

not responding. The
Remote Module does
not receive a Ring­Back Tone or an
Answer Back Tone.

Verify that the correct
telephone number has
been programmed.
Verify that the Switch
Module is connected to
the line.

Issue 1 June 1998 4-9

Troubleshooting

Specific Problems

Problems may develop with the DEFINITY Extender 1100 System
when connecting. The problems that may occur with Switch
Modules are listed with their solutions after each problem’s
heading.

No Display on Telephone at Remote Location

To correct this problem, answer or do the following:

1. Is the correct module at each location?

2. If this is an existing installation, has the installation moved or
has any new wiring been done? Verify the connections.

3. Does the Remote Module have power?

4. Compare the LED on the Remote Module to the LED
diagnostic sheet as is displayed in Table 4-1. The Remote
Module may be defective.

5. Is the telephone working properly?

No Connection/No Answer

To correct this problem, answer or do the following:

1. Does the display on the telephone say “Go Online”? If so,
press

2 to start the session. (A new user may never have seen

the Remote Module off-line before.)

2. Check the power connection on the Switch Module.

4-10 Issue 1 June 1998

Troubleshooting

3. Check the LED on the Switch Module and compare it to the
LED diagnostic sheet as in Table 4-1. The Switch Module may
be defective.

4. Check that the DIP switches on the Switch and Remote
Modules are set properly. Unless your system administrator
tells you otherwise, all of the DIP switches should be OFF.

5. Have there been any electrical storms that may have popped
the line fuses?

6. Go on-line and monitor call progress on the Remote Module
speaker.

7. If there still is no dial tone, do the following:

a. Check the cables on the Remote Module; replace if

necessary.

b. Use a regular telephone to get dial tone on the CO line

jack. If there is no dial tone, check the installation wiring
or call the telephone company. If there is dial tone
present, the cable to the Module or a popped line fuse is
probably the problem.

8. If there is a ring but no answer, do the following:

a. Check the telephone number.

b. Check the power for the Switch Module.

c. Check the cables at the Switch Module.

d. Module.

Issue 1 June 1998 4-11

Troubleshooting

Reporting a Faulty
Switch Module

In a hunt group operation with multiple Switch Modules being used
by different remote users, it may be beneficial to flag a particular
Switch Module that has operational problems; audio quality issues
(cut outs or breakup), connection problems or poor analog line
(high 135A stat count, Frame Check sum errors). If a user is
experiencing such problems, they may contact the system
administrator who can instruct the user to “Flag” the bad switch
module.

When the Remote user is online (connected) with a faulty Switch
Module, they should press the HOLD key four times to access the
Disconnect menu. When the telephone screen displays the
Disconnect menu, the user should press the “*” key. This operation
will clear the Disconnect menu, and will replace it with “Switch Unit
Flagged.” This message will remain on the LCD display for 1.5
seconds, and once it is cleared, the Remote Module will reconnect
the user for normal operation.

If a Switch Module has been flagged by a remote user, the LED
blink on the Switch Module changes to “RGRG.” This LED blink
has precedence if online or offline.

To clear the Flagged state of a particular Switch module, you must
reset the diagnostic statistics while online with a Remote Module,
or power cycle the Switch Module.

NOTE:

The problems may also be associated with an unique Remote
Module. If only one user’s Remote Module is experiencing
problems, it may be the remote setup, the analog line, or the
Remote Module that has operational problems.

4-12 Issue 1 June 1998

Troubleshooting

Issue 1 June 1998 4-13

Glossary

+12 vdc

12 volt direct current.

120 VAC

120 volt alternating current (North American standard electrical supply).

B

Baud Rate

The speed in kbps at which digital data can be transmitted.

C

COD

Call on Demand

Issue 1 June 1998 GL-1

Glossary

D

Dedicated Subscriber Lines

Communication lines (usually twisted pair) that are used to connect on­premise telephone equipment (such as a PBX) to the Central Office. Also
referred to as direct lines.

Dial Line

A telephone line which is part of the Public Switched Telephone Network
and is accessed through the DEFINITY Extender 1100 System’s
automatic dial-up function.

F

Facility

Transmission facilities. Usually a two metallic pair set of cords, but can
be telephone company carriers, T-1, microwave or dial-up
telecommunications lines.

GL-2 Issue 1 June 1998

Glossary

L

LED

Light-emitting diode. A semiconductor diode which emits light when a
current is passed through it, indicating that the power is on.

O

On-premise Lines

Communication lines (usually twisted-pair) that are used to connect the
DEFINITY ECS to the DEFINITY ECS telephone.

P

PBX

Private Branch Exchange.

Issue 1 June 1998 GL-3

Glossary

R

Remote Module

The DEFINITY Extender 1100 System that connects to the remote
DEFINITY ECS telephone.

RS-232D (EIA/TIA-574 Interface Circuits)

While the EIA/TIA-574 is the actual jack used, the RS-232D is used for
the ease of communication.

PIN EIA DESIG CCITT

DESCRIPTION DIRECTION

DESIG

1 CF 9RLSD) 109 Received Line Signal

Output

Detector

2 BB ( RD) 104 Received Data Output

3 BA (SD) 103 Transmitted Data Input

4 CD (DTR) 108/2 DTE Ready Input

5 AB (SG) 102 Signal Ground Common

6 CC (DSR) 107 DCE Ready Output

7 CA (RTS) 105 Request to Send Input

8 CB (CTS) 106 Clear to Send Output

9 CE (RI) 125 No Connection NA

GL-4 Issue 1 June 1998

Glossary

9 Position Non-Synchronous Interface Between Data Terminal
Equipment and Data Circuit-Terminating Equipment Employing Serial
Binary Data InterchangeANS/EIA/TIA-574-90)
(Sept., 1990)

S

Switch Module

The DEFINITY Extender 1100 System that connects to the DEFINITY
PBX.

Issue 1 June 1998 GL-5

Glossary

GL-6 Issue 1 June 1998