Lucent Technologies 108522426 User Manual
MERLIN MAGIX™ Integrated System
Digital Direct-Line Console
Operator's Guide
555-710-134
COMCODE 108522426
Issue 1
October 1999
Security AlertSecurity Alert
Security Alert
Security AlertSecurity Alert
Your Responsibility for Your System’s SecurityYour Responsibility for Your System’s Security
Your Responsibility for Your System’s Security
Your Responsibility for Your System’s SecurityYour Responsibility for Your System’s Security
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for
example, persons other than your company’s employees, agents, subcontractors, or persons working
on your company’s behalf) can result in substantial additional charges for your telecommunications
services. You are responsible for the security of your system. There may be a risk of toll fraud
associated with your telecommunications system. Your system administrator should read all
installation, instruction, and system administration documents provided with this product to fully
understand the features that can introduce the risk of toll fraud and the steps that can be taken to
reduce that risk. Lucent Technologies does not warrant that this product is immune from or will
prevent unauthorized use of common-carrier telecommunication services or facilities accessed
through or connected to it. Lucent Tecnologies will not be responsible for any charges that result from
such unauthorized use.
Contents
Your Direct-Line Console ...................................................................................................................................1
Describes the telephone buttons and screens
Understanding Your DSS ...................................................................................................................................2
DSS Buttons, DSS Button Lights
Understanding Your Direct-Line Console ......................................................................................................3–4
Line Buttons, Line Button Lights, Imprinted vs. Programmed Buttons, Tones, Rings
Feature Finder ................................................................................................................................................5–7
Choose the right feature for the activity you want to perform
Headsets.........................................................................................................................................................8–9
Headpieces ....................................................................................................................................................8
Headset Features ..........................................................................................................................................9
Call Handling ............................................................................................................................................. 10–11
Answering Calls, Making Calls, Hold, Conference, Transfer
Messaging ................................................................................................................................................. 12–15
Messaging Features Table ..........................................................................................................................12
Send/Remove Message, Reminders...........................................................................................................13
Signaling & Notify, Receiving Messages.....................................................................................................14
Leaving Messages, Posting Messages .......................................................................................................15
Directories ................................................................................................................................................. 16–17
Extension & System Directory .....................................................................................................................16
Personal Directory .......................................................................................................................................17
Using Features .................................................................................................................................................18
Display-Only Features, Other Features, Feature Codes
Often-Used Features................................................................................................................................. 19–27
Account Codes, Alarm, Alarm Clock & Timer .............................................................................................19
Authorization Codes, Auto Dial....................................................................................................................20
Barge-In, Callback & Line Request .............................................................................................................21
Call Waiting, Camp-On, Coverage ..............................................................................................................22
Direct Voice Mail, Do Not Disturb, Extension Status (Hotel/Motel) ............................................................23
Forward & Follow Me, Night Service ...........................................................................................................24
Paging, Park.................................................................................................................................................25
Park & Pickup, Pickup .................................................................................................................................26
Privacy, Redial, Saved Number Dial, System Speed Dial, Voice Announce .............................................27
Display Reference ..................................................................................................................................... 28–30
Programming Buttons & Settings.............................................................................................................. 31–32
Display Programming, Code Programming.................................................................................................31
Programming Codes ....................................................................................................................................32
Notes ................................................................................................................................................................33
Use to keep track of information about your telephone and system
Feature Codes and Special Characters...........................................................................................................34
Your Direct-Line Console
DSS Jack (underside). Used on 4424LD+®, 4424D+®,
MLX-20L®, and MLX-28D® telephones for connecting a DSS.
On MLX-20L and MLX-28D telephones, this jack can also be
used for a PassageWay Direct Connect Solution or PassageWay Solution.
Unlabeled Display Buttons
Press one to select the item next to it on the display.
Menu
Exit
Your Display Screen
Your telephones display is an alarm clock and timer (see p. 19),
a telephone directory (see p. 16), and a message center (see
pp. 1215). Read the button descriptions on this page to find out
how you can use your screen to locate and activate features or
see whos calling you. If you have a 2-line display, abbreviations
are used on the screen. These are explained in Display
Reference, pp. 2830, as are the four display screens.
Mute
Press to turn the headset or
speakerphone microphone
on or off so that you can or
cannot be heard by the
caller.
Volume
Press or to change the ringer loudness while the
telephone is ringing, the handset volume while youre
using the handset, the headset volume while youre
using the headset, or the speaker volume while you're
using the speakerphone.
1
Note:
The one or two DSSs (Direct Station Selectors) that
attach to your 4424D+, 4424LD+, MLX-28D, or MLX-20L
telephone are not shown here. See p. 2 for details.
Exit (Home on MLX-20L and MLX-28D)
Press to return to the Home screen and exit
the current activity. The Home screen gives
calling and time-keeping information, and
prompts when you need help.
Spkr
Press to turn the speakerphone on/off
for hands-free conversation during a
call or when a call rings; or press to
hang up a speakerphone call.
TEL/OTHER Jack (underside) Used on an MLX-20L and an MLX-28D
telephone as a connection for a Multi-Function Module.
Left Arrow (4424LD+ and 4424D+ only)
Press to return to previous screen.
Menu
Press to program the telephone, view messages, or select
features available from the display. (See Right Arrow below.)
Right Arrow (More on MLX-20L and MLX-28D)
The > appears on the screen when more information
exists. Press to advance through additional
menus or to display more information about the
current call or a ringing call.
Line Buttons
Outside, SA, and ICOM buttons (see p. 3); blank line
buttons can be programmed with features (see p. 31).
4424LD+ telephone has 24 line buttons.
4424D+ telephone (shown) has 24 line buttons.
MLX-28D telephone has 28 line buttons.
MLX-20L telephone has 20 line buttons.
Message Light
The red light is lit to indicate a waiting message
(see pp. 1215).
Redial
Press to redial the last number dialed on this
telephone.
Conf
Press to add a person to a conference (see p. 11).
Trnsfr
Hold
Press to send a call to another telephone
Press to put a call on
hold (see p. 11).
!
CAUTION:
To clean your telephone, unplug it from the wall jack
and use a slightly dampened cloth. To prevent
permanent damage, do not immerse the telephone in
water or other liquid, and do not use liquid or aerosol
cleaners directly on the telephone.
(see p. 11).
Understanding Your DSS
Fixed Page Buttons
Press the fixed Page buttons to change the page
of telephone numbers accessible to your DSS.
The green light turns on next to the Page button
that is active. If you have one DSS, Page 1
accesses the first 50 extensions, Page 2
accesses the second 50 extensions, and Page 3
accesses the third 50 extensions. If you have
two DSSs, Page 1 accesses the first 100
extensions, Page 2 accesses the second 100
extensions, and Page 3 accesses the third 100
extensions.
Message Status Button
When Message Status is on, the red lights next
to the DSS buttons turn on for extensions with
messages from system operators. Messages
from other sources (such as co-workers and fax
machines) do not cause the red lights to turn on.
The green light next to the Message Status
button turns on when the button is pressed to
tell you that the lights on the DSS are showing
Message Status. Pressing the button again turns
off Message Status and the green light.
DSS 4450
DSS Buttons
Each DSS has 50 DSS buttons, arranged in 5 columns of 10 buttons
each. DSS buttons have numbers assigned in consecutive order, starting with the top left corner button. Each button can have 3 numbers assigned to it, which can correspond to the following:
• Extension numbers for directing or making calls to co-workers
(see pp. 10–11).
• Paging numbers for paging co-workers over speakerphones or a
loudspeaker system (see p. 25).
• Numbers for parking calls to the system operator Park Zones
(see p. 25).
• Pools and lines for monitoring the pools’ current status.
Reserved Buttons
These buttons are reserved for future use.
- DSS Button Lights -
Light Button/Meaning
Off Extensions. The telephone is not in use and Do Not Disturb is off. With the
Steady Extensions. A co-worker is on the telephone, a call is on hold, or Do Not Disturb
Fast flashing Extensions. A co-worker is calling you, or a parked call or call on hold is
Slow flashing Extensions. A call directed to this extension is returning to you.
Message Status button, the Message light is off at the extension.
Pool. One or more lines in the pool are available.
Line. Not in use (available).
Group Page, Page All, Park Zone. Not in use (available).
Calling Group. The number of calls waiting for the calling group is fewer than
the programmed maximum.
is on. With the Message Status button, the Message light is on at the extension.
Pool. All lines in the pool are busy.
Line. In use (not available).
Group Page, Page All. In use (not available).
Calling Group. The number of calls waiting for the calling group is equal to or
more than the programmed maximum.
returning to you.
Line. A parked or held call is returning to you.
Line. A call is ringing on this line at your console or at a co-worker’s telephone.
2
Understanding Your Direct-Line Console
Line Buttons
All Telephones
NNN-XXXX Make/receive outside calls
only.
Telephones with ICOM Buttons
ICOM Ring Make/receive inside calls
and receive inside voice-
announced calls.
ICOM Voice Make inside voice-
announced calls and
receive inside ringing and
voice-announced calls.
ICOM Originate Make (not receive) inside
Only calls only.
Telephones with System Access (SA) Buttons
SA buttons give you access to inside or
outside lines for making and/or receiving calls.
To make an outside call on an SA button, first
dial the dial-out code (usually 9) that your
System Manager supplies. No dial-out code is
necessary when you call another extension.
SA Ring Make/receive inside/outside
ringing calls and receive inside
voice-announced calls.
SA Voice Make/receive outside calls,
receive inside ringing and
voice-announced calls, and
make inside voice-announced
calls.
SA Originate Make (not receive) inside and
Only outside calls.
Line Button Lights
Each line button has a red light and a green light next to it. These lights indicate the following:
Light Meaning
Steady red The line you are using or will use when you lift the handset
Steady green The line is in use, or the feature programmed onto the line
Flashing green An incoming call is ringing on this line button or a call you
or press the Speaker button.
button is on.
transferred is returning to this line button (see p. 11).
Fast-flashing green You have put a call on hold on this line button.
Slow-flashing green Someone else has put a call on hold on this line button.
Imprinted vs. Programmed Buttons
The following buttons are imprinted on MLX-20L and MLX-28D telephones. You must program
them onto 4424LD+ and 4424D+ telephones.
Button Function
Drop Press Drop and a line button to disconnect the person on that line from a
Feature Press Feature to activate the Feature mode.
HFAI Press HFAI to answer the telephone via the speakerphone without picking up
Inspect Press Inspect and a line button to display information about the current or
conference call.
the receiver.
ringing call or to see what feature is programmed onto that button.
3
Understanding Your Direct-Line Console
Tones
Tone Meaning
Dial tone (steady) You can make a call.
Busy (slow repeating tone) The telephone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature
Confirmation (double break in You used a feature correctly.
dial tone followed by steady tone)
Callback (5 short beeps) This call is receiving Callback treatment
Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside
Rings
The table below helps you identify the different types of ringing. You can also personalize ringing
at your telephone or adjust ring timing for the line buttons where calls arrive. Programming
Buttons & Settings, p. 31, tells you how to change the settings. Listed below are your options:
• Personalized Ring. Allows you to give calls ringing at your telephone one of eight
distinctive rings.
• Abbreviated Ring. When you are on a call and another call arrives at your telephone, you
can use this feature to give the second call a short ring.
• Immediate Ring. Calls ring immediately on line buttons set this way.
• Delay Ring. This setting causes calls to ring at your telephone after a delay. If your calls are
being covered, this allows time for another person to answer a call before you do.
• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines
set for No Ring do not receive Coverage (p. 22).
incorrectly.
(p. 21).
(2 beeps) call waiting (p. 22).
Ring Meaning
1 long ring Inside call
1 long ring and 1 short ring Outside call
1 long ring and 2 short rings Priority ring; outside call transferred to you or
1 long ring and 3 short rings Returning Callback call (p. 21)
returning camped-on call (p. 22)
4
Feature Finder
This table shows where to look for information about performing specific console activities. Any
features that do not have detailed instructions can be used by following the directions in Using
Features (p. 18) or programmed by following the instructions in Programming Buttons & Settings
(p. 31).
Calling
If you want to ... Then ...
Dial numbers with the touch of a button. See Auto Dial, p. 20.
Quickly dial numbers your company has programmed. See System Speed Dial, p. 27.
Make a voice-announced call to one or more See Line Buttons, p. 3, and Paging, p. 25.
co-workers.
Make a call after office hours. See Night Service, p. 24.
Make and answer a call without using your hands. See Imprinted vs. Programmed Buttons, p. 3.
Make and answer calls using headsets. See Headsets, p. 8.
Automatically redial a number you dialed before. See Redial, p. 27, and Saved Number Dial,
Quickly dial numbers from your phone’s display. See Directories, p. 16.
Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 21.
Enter an account code before or during a call. See Account Codes, p. 19.
Set up a conference with as many as four others. See Conference, p. 11.
Transfer a call. See Transfer, p. 11.
Put a call on hold. See Hold, p. 11.
Interrupt a co-worker’s call in an emergency. See Barge-In, p. 21.
Broadcast over the company’s loudspeaker system. See Paging, p. 25.
Put a call on hold and page a co-worker to pick it up See Park & Pickup, p. 26, and Paging, p. 25.
at another telephone.
Know if someone is calling you when all your other See Call Waiting, p. 22.
lines are in use.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 23.
Make a call from another extension, using your own See Authorization Codes, p. 20.
calling privileges.
p. 27.
5
Feature Finder
Customizing Your Telephone
If you want to ... Then ...
Program a feature on an unused line button. See Programming Buttons & Settings, p. 31.
Adjust volume of the speaker, handset, or ringer. Use the Volume button, p. 1.
Give your telephone its own distinctive ring. See Rings, p. 4.
Delay or remove the ring from an outside, SA, or See Rings, p. 4, and Coverage, p. 22.
ICOM line button.
Change your phone’s display language. Use the Language feature. See Using
Features, p. 18.
Covering Calls
Have a co-worker answer your calls. See Coverage, p. 22, and Line Buttons, p. 3.
Answer all of a co-worker’s calls from your telephone.
Stop your calls from being covered by others.
Stop your outside calls from going to your company’s See Coverage, p. 22.
voice mail system (or send your calls to voice mail).
Forward your calls to another telephone. See Forward & Follow Me, p. 24.
Answer your calls from another extension.
Answer a call ringing at a co-worker’s extension. See Pickup, p. 26.
Answer a call on a line that’s not on your telephone.
Put a call on hold at a busy extension until your If your company does not have voice mail, see
co-worker is ready for it or complete a transfer Camp-On, p. 22.
to an extension that doesn’t answer.
Hold a call when you’re trying to transfer it and your See Park & Pickup, p. 26.
co-worker doesn’t answer; page your co-worker while
the caller waits.
Handling Console Basics
Monitor the status of other extensions in your system. See Extension Status, p. 23. If you supervise a
calling group, ask your System Manager for the
Calling Group Supervisor’s Guide.
Set up your system to cover outside calls after See Night Service, p. 24.
business hours.
Respond to a system alarm. See Alarm, p. 19.
Set a wake-up call. See Reminders, p. 13.
6
Feature Finder
Messaging
If you want to ... Then ...
Let a co-worker know you called. See Messaging, pp. 12–15.
Find out if you have a voice mail message, fax, or
other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers who have
display telephones.
Call or transfer a call directly to a co-worker's voice See Direct Voice Mail, p. 23.
mail.
Privacy
Prevent interruptions by blocking calls See Do Not Disturb, p. 23.
to your telephone.
Prevent co-workers from joining your calls. See Privacy, p. 27.
Prevent others on a call from hearing you speak to Try the Mute button, p. 1. If you have a headset,
someone in your office. use the Headset/Handset Mute feature, p. 9.
See who’s calling you while you’re on the telephone. Use the Inspect button, p. 3.
Receive or not receive voice-announced calls. See Voice Announce, p. 27.
Timekeeping
Remind yourself or co-workers of meetings or See Alarm Clock & Timer, p. 19, and
appointments. Reminders, p. 13.
Keep track of the duration of calls or meetings.
Change the time, day, or date on your display.
7
Headsets
Headsets for Direct-Line Consoles allow onetouch operation and hands-free operation.
Headsets consist of a headpiece and modular
base unit. The base unit plugs into the headset
jack on the bottom of the 4424LD+ and 4424D+
telephones, or into the handset jack on the
MLX-20L and MLX-28D telephones.
Touch a button to answer a call; then touch it
again to disconnect. To eliminate pressing the
button for a ringing call, use the Headset Auto
Answer feature. Use the other features below to
control headset operation.
A calling group agent using a headset must
press the Headset Hang Up button to complete
a call in order to update the supervisor’s Agent
button.
MLX-28D Telephone
with Headset
LINE DSS
Headpieces
Mirage®. Receiver fits over either ear. Not for noisy environments.
®
. Eartip fits in ear canal.
StarSet
®
Monaural. Adjustable headband and soft ear cushion.
Supra
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that
reduces background noise transmission by up to 75%.
Supra Binaural. Sound in both ears.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on
flexible boom; features windscreen and reduces background noise transmission by up to 75%.
8
Headsets
Headset Features
Must be programmed on buttons. To program:
See Programming Buttons & Settings, p. 31.
There are four features used with headsets: Headset Hang Up, Headset Status, Headset Auto
Answer, and Headset/Handset Mute (MLX telephones only; use the fixed Mute button on the
4424LD+ and 4424D+ telephones). All must be programmed on buttons. The Headset Hang Up
button (required) is programmed by your System Manager and activates headset operation at
your telephone.
To use Headset Hang Up:
Press the programmed button to answer a call and press it again to disconnect, even if the caller
hangs up. Unless you have programmed a Headset Status button, headset operation is always
on.
To use Headset Status:
Press the programmed button to switch between headset and handset operation; when headset
operation is on, the green light is on.
To use Headset Auto Answer:
Connects you automatically to ringing calls during headset operation. When you press the button
to activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press
the button again.
To use Headset/Handset Mute (MLX telephones only):
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your
conversation. The red light goes on when the headset (during headset operation) or the handset
(during handset operation) microphone is off.
Note: Use the fixed Mute button on the 4424LD+ and 4424D+ telephones to turn off the
microphone in the headset. If you press the Speaker button when you are on a headset call, the
call transfers from the headset to the speakerphone. Press the Speaker button again to return the
call to your headset.
9
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