Lucent Technologies 108196197 User Manual

Document #: 555-660-134
Comcode: 108196197
Issue 1, February 1998

MERLIN LEGEND

®

Communications System

MLX Direct-Line Consoles
Operator’s Guide

Contents

Your MERLIN LEGEND MLX Direct-Line Console ........................................................... 1

Describes phone buttons and screens

Understanding Your DSS ....................................................................................... 2

DSS Buttons, DSS Button Lights

Understanding Your Direct-Line Console ................................................................ 3–4

Line Buttons, Line Button Lights, Tones, Rings

Feature Finder ................................................................................................ 5–7

Use to choose the right feature for the activity you want to perform.

Headsets .......................................................................................................... 8

Call Handling ............................................................................................... 9–10

Answering Calls, Making Calls, Hold, Conference, Transfer

Messaging .................................................................................................. 11–14

Send/Remove Message, Reminders .................................................................... 12

Signaling & Notify, Receiving Messages .............................................................. 13

Leaving Messages, Posting Messages ................................................................. 14

Directories ..................................................................................................... 15

Extension & System Directory, Personal Directory

Using Features ................................................................................................ 16

Display-Only Features, Other Features, Feature Codes

Often-Used Features ..................................................................................... 17–24

Account Codes, Alarm, Alarm Clock & Timer ......................................................... 17

Authorization Codes, Auto Dial .......................................................................... 18

Barge-In, Callback & Line Request ..................................................................... 19

Call Waiting, Camp-On, Coverage ...................................................................... 20

Direct Voice Mail, Do Not Disturb, Extension Status (Hotel/Motel), Last Number Dial ....... 21

Forward & Follow Me, Night Service, Paging ........................................................ 22

Park, Park & Pickup ....................................................................................... 23

Pickup, Privacy, Saved Number Dial, System Speed Dial, Voice Announce .................... 24

Display Reference ........................................................................................ 25–26

Notes ............................................................................................................ 26

Use these forms to keep track of information about your phone and system.

Programming Buttons & Settings ...................................................................... 27–28

Display Programming, Code Programming ............................................................ 27

Programming Codes ....................................................................................... 28

Security Alert
Your Responsibility for Your System’s Security␣

Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your
company’s behalf) can result in substantial additional charges for your telecommunications services. You
are responsible for the security of your system. There may be a risk of toll fraud associated with your
telecommunications system. Your system administrator should read all installation, instruction, and
system administration documents provided with this product to fully understand the features that can
introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies
does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Lucent Tecnologies will not
be responsible for any charges that result from such unauthorized use.

Your MERLIN LEGEND MLX Direct-Line Console

Unlabeled Display Buttons

Press one to select the item next to or above it on the display.

Home

Menu

More

Inspct

7 Lines

24 Characters

Your Display Screen

Your telephone’s display is an alarm clock and timer (see p. 17), a
telephone directory (see p. 15), and a message center (see pp.
11–14). Read the button descriptions on this page to find out how
you can use your screen to locate and activate features or see who’s
calling you. If you have a 2-line display, abbreviations are used on
the screen. These are explained in Display Reference, pp.
25–26, as are the four display screens.

Volume

Press or to change the ringer loudness while the
phone is ringing, the handset volume while you’re using
the handset, or the speaker volume while you're using the
speakerphone.

Feature

Press to display the Feature screen and select features.

HFAI

(Hands Free Answer on Intercom) Press before calls come in to
answer voice-announced calls without lifting the handset.

Mute

Press to turn the speakerphone microphone on or off so
that you can or cannot be heard by the caller.

V

V

1

Home

Press to return to the Home
screen and exit the current
activity. The Home screen
gives calling and time­keeping information, and
prompts when you need help.

2 Lines / 24 Characters

Home Menu Inspct More

Volume

Feature Transfer

HFAI Conf

Mute Drop

Speaker Hold

User Card Tray

Pull out for quick reference.

Line Buttons

ABC DEF

123

JKLGHI MNO

456

PQRS WXYZ

TUV

789

OPER

0#

*

Hold

Press to put a call
on hold (see p. 10).

Speaker

Press to turn the speakerphone on/off
for hands-free conversation during a
call or when a call rings; or press to
hang up a speakerphone call.

TEL/OTHER Jack (underside) On MLX-10DP™, MLX-16DP™, MLX-20L®,
and MLX-28D® telephones is a connection for a Multi-function Module.

Menu Press to program the phone, view messages, or select features avail­able only from the display. (See More below.)

DSS Jack (underside) Used on MLX-20L and
MLX-28D telephones for connecting a DSS or a
PassageWay™ Direct Connect Solution or
PassageWay Solution.

Inspct

Press Inspct and a line button to display information
about the current call or a ringing call or to see
what feature is programmed on that button.

More

The > appears on the screen when more information
exists. Press More to advance through additional
menus or to display more information about the
current call or a ringing call.

Line Buttons

Outside, SA, and ICOM buttons (see p. 3); blank line
buttons can be programmed with features (see p. 27).

• MLX-28D telephone (shown) has 28 line buttons

• MLX-20L telephone has 20 line buttons

Message

Message Light

The red light is lit to indicates a waiting message
(see pp. 11–14).

Transfer

Press to send a call to another phone

(see p. 10).

Conf

Press to add a person to a conference (see p. 10).

Drop

Press Drop and a line button to disconnect a
person from a conference call (see p. 10).

!

CAUTION:

To clean your phone, unplug it from the wall jack and
use a

slightly

damage, do not immerse the phone in water or other
liquid, and do not use liquid or aerosol cleaners directly
on the telephone.

dampened cloth. To prevent permanent

Understanding Your DSS

Fixed Page Buttons

Press the fixed Page buttons to change the
of telephone numbers accessible to your DSS. The
green light turns on next to the Page button that
is active. If you have one DSS, Page 1 accesses
the first 50 extensions, Page 2 accesses the
second 50 extensions, Page 3 accesses the third
50 extensions. If you have two DSSs, Page 1
accesses the first 100 extensions, Page 2
acccesses the second 100 extensions, Page 3
accesses the third 100 extensions.

Message Status Button

When Message Status is on, the red lights next to the
DSS buttons turn on for extensions with messages
from system operators. Messages from other sources
(such as co-workers and fax machines) do not cause
the red lights to turn on. The green light next to the
Message Status button turns on when the button is
pressed to tell you that the lights on the DSS are
showing Message Status. Pressing the button again
turns off Message Status and the green light.

page

2

DSS Buttons

Each DSS has 50 DSS buttons, arranged in five columns of 10 buttons each.
DSS buttons have numbers assigned in consecutive order, starting with the
top left corner button. Each button can have three numbers assigned to it, which

00

01

02

03

04

05

06

07

08

09

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

30

31

32

33

34

40

41

42

43

44

can correspond to the following:

• Extension numbers for transferring or making calls to co-workers (see

pp. 9–10)

• Paging numbers for paging co-workers over speakerphones or a

loudspeaker system (see p. 22)

• Numbers for parking calls to the system operator park zones (see p. 23)

• Pools and lines for monitoring the pools’ current status

25

26

27

28

29

35

36

37

38

39

45

46

47

48

49

Reserved buttons

These buttons are reserved for future use.

- DSS Button Lights -

Light Button/Meaning

Off Extensions. The phone is not in use and Do Not Disturb is off. With the Message

Status button, the Message light is off at the extension.
Pool. One or more lines in the pool are available.
Line. Not in use. (available)
Group Page, Page All, Park Zone. Not in use. (available)
Calling Group. The number of calls waiting for calling group are fewer than the

programmed maximum.

Steady Extensions. A co-worker is on phone, available on hold, or Do Not Disturb is on.

With the Message Status button, the Message light is on at the extension.

Pool. All lines in the pool are busy.
Line. In use. (not available)
Group Page, Page All. In use. (not available)
Calling Group. The number of calls waiting for the calling group is equal to or

more than the programmed maximum.

Fast flashing Extensions. A co-worker is calling you, or a parked call or call on hold is returning

to you.
Line. A directed, parked, or held call is returning to you.

Slow flashing Extensions. A call directed to this extension is returning to you.

Line. A call is ringing on this line at your console or at a co-worker’s phone.

Understanding Your Direct-Line Console

␣Line Buttons␣

All Telephones

NNN-XXXX

Telephones with ICOM Buttons

ICOM Ring Make/receive inside calls

ICOM Voice Make inside voice-

ICOM Originate Make (not receive) inside
Only calls only.

Make/receive outside calls
only.

and receive inside voice­announced calls.

announced calls and receive
inside ringing and voice­announced calls.

Telephones with System Access (SA) Buttons
SA buttons give you access to inside or outside

lines for making and/or receiving calls. To make
an outside call on an SA button, first dial the
dial-out code (usually 9) that your system
manager supplies. No dial-out code is
necessary when you call another extension.

SA Ring Make/receive inside/outside

ringing calls and receive inside
voice-announced calls.

SA Voice Make/receive outside calls,

receive inside ringing and
voice-announced calls, make
inside voice-announced calls.

SA Originate Make (not receive) inside and
Only outside calls.

␣Line Button Lights␣

Light Meaning

Steady red The line you are using or will use when you lift the handset or

Steady green The line is in use, or the feature programmed onto the line

Flashing green An incoming call is ringing on this line button or a call you

press the Speaker button.
button is on.

transferred is returning to this line button (see p. 10).
Fast-flashing green You have put a call on hold on this line button.
Slow-flashing green Someone else has put a call on hold on this line button.

3

Understanding Your Direct-Line Console

␣Tones␣

Tone Meaning

Dial tone (steady) You can make a call.
Busy (slow repeating tone) The phone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.
Confirmation (double break in You used a feature correctly.

dial tone followed by steady tone)
Callback (5 short beeps) This call is receiving Callback treatment (p. 19).
Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside

␣Rings␣

The table below helps you identify the different types of ringing. You can also personalize ringing at
your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons
& Settings, p. 27, tells you how to change the settings. Listed below are your options:

• Personalized Ring. Allows you to give calls ringing at your phone one of eight
distinctive rings.

• Abbreviated Ring. When you are on a call and another call arrives at your phone, you can use
this feature to give the second call a short ring.

• Immediate Ring. Calls ring immediately on line buttons set this way.

• Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are being
covered, this allows time for another person to answer a call before you do.

• No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines
set for No Ring do not receive Coverage (p. 20).

(2 beeps) call waiting (p. 20).

Ring Meaning

1 long ring Inside call
1 long ring and 1 short ring Outside call
1 long ring and 2 short rings Priority ring; outside call transferred to you or

1 long ring and 3 short rings Returning Callback call (p. 19)

returning camped-on call (p. 20)

4

Feature Finder

This table shows where to look for information about performing specific telephone activities. Any
features that do not have detailed instructions can be used by following the directions in Using

Features (p. 16) or programmed by following the instructions in Programming Buttons &
Settings (p. 27).

Calling

If you want to ... Then

Dial numbers with the touch of a button. See Auto Dial, p. 18.
Quickly dial numbers your company has programmed. See System Speed Dial, p. 24.
Make a voice-announced call to one or more See Line Buttons, p. 3, and Paging, p. 22.

co-workers.
Make a call after office hours. See Night Service, p. 22.
Make and answer calls with no hands. See HFAI button, p. 1, to answer inside calls

Automatically redial a number you dialed before. See Last Number Dial, p. 21, and Saved

Quickly dial numbers from your phone’s display. See Directories, p. 15.

Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 19.
Enter an account code before or during a call. See Account Codes, p. 17.
Set up a conference with as many as four others. See Conference, p. 10.
Transfer a call. See Transfer, p. 10.
Put a call on hold. See Hold, p. 10.
Interrupt a co-worker’s call in an emergency. See Barge-In, p. 19.
Broadcast over the company’s loudspeaker system. See Paging, p. 22.
Put a call on hold and page a co-worker to pick it up See Park & Pickup, p. 23, and Paging, p. 22.

at another telephone.
Know if someone is calling you when all your other See Call Waiting, p. 20.

lines are in use.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 21.
Make a call from another extension, using your own See Authorization Codes, p. 18.

calling privileges.

hands-free. For information about headsets,
see p. 8.

Number Dial, p. 24.

5

Feature Finder

Customizing Your Phone

If you want to ... Then

Program a feature on an unused line button. See Programming Buttons & Settings, p. 27.
Adjust volume of the speaker, handset, or ringer. Use the Volume button, p. 1.
Give your phone its own distinctive ring. See Rings, p. 4.
Delay or remove the ring from an outside, SA, or See Rings, p. 4, and Coverage, p. 20.

ICOM line button.
Change your phone’s display language. Use the Language feature. See Using Features,

p. 16.

Covering Calls

Have a co-worker answer your calls. See Coverage, p. 20, and Line Buttons, p. 3.
Answer all of a co-worker’s calls from your telephone.

Stop your calls from being covered by others.
Stop your outside calls from going to your company’s See Coverage, p. 20.

voice mail system (or send your calls to voice mail).
Forward your calls to another telephone. See Forward & Follow Me, p. 22.

Answer your calls from another extension.
Answer a call ringing at a co-worker’s extension. See Pickup, p. 24.

Answer a call on a line that’s not on your phone.
Put a call on hold at a busy extension untill your If your company does not have voice mail, see

co-worker is ready for it or complete a transfer Camp-On, p. 20.
to an extension that doesn’t answer.

Hold a call when you’re trying to transfer it and your See Park & Pickup, p. 23.
co-worker doesn’t answer; page your co-worker while
the caller waits.

Handling Console Basics

Monitor the status of other extensions in your system. See Extension Status, p. 21. If you supervise a

calling group, ask your system manager for the

Calling Group Supervisor’s Guide

.

Set up your system to cover outside calls after See Night Service, p. 22.
business hours.

Respond to a system alarm. See Alarm, p. 17.
Set a wake-up call. See Reminders, p. 12.

6

Feature Finder

Messaging

If you want to ... Then

Let a co-worker know you called. See Messaging, p. 11–14.
Find out if you have a voice mail message, fax, or

other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers who have

display phones.
Call or transfer a call directly to a co-worker's voice See Direct Voice Mail, p. 21.

mail.

Privacy

Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 21.
Prevent co-workers from joining your calls. See Privacy, p. 24.
Prevent others on a call from hearing you speak to Try the Mute button, p. 1. If you have a headset,

someone in your office. use the Headset/Handset Mute feature, p. 8.
See who’s calling you while you’re on the phone. Use the Inspct button, p. 1.
Receive or not receive voice-announced calls. See Voice Announce, p. 24.

Timekeeping

Remind yourself or co-workers of meetings or See Alarm Clock & Timer, p. 17, and
appointments. Reminders, p. 12.

Keep track of the duration of calls or meetings.
Change the time, day, or date on your display.

7

Headsets

Headsets for MLX telephones allow one-touch
operation, hands-free. Headsets consist of a
headpiece and modular base unit. The base unit
plugs into the handset jack.

Touch a button to answer a call, then touch it
again to disconnect. Use the features below to
control headset operation.

A calling group agent using a headset must press
the Headset Hang Up button to complete a call
in order to update the supervisor’s Agent button.

␣Headpieces␣

®

Mirage
StarSet
Supra

Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that

reduces background noise transmission by up to 75%.

Supra Binaural. Sound in both ears.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on

flexible boom; features windscreen and reduces background noise transmission by up to 75%.

. Receiver fits over either ear. Not for noisy environments.

®

. Eartip fits in ear canal.

®

Monaural. Adjustable headband and soft ear cushion.

Headpiece

Modular Base Unit
Handset Jack

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␣Headset Features␣

Must be programmed on buttons. To program:

See Programming Buttons & Settings, p. 27.
There are four features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer,

and Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button
(required) is programmed by your system manager and activates headset operation at your phone.

To use Headset Hang Up:

Press the programmed button to answer a call and press it again to disconnect, even if the caller
hangs up. Unless you have programmed a Headset Status button, headset operation is always on.

To use Headset Status:

Press the programmed button to switch between headset and handset operation; when headset
operation is on, the green light is on.

To use Headset Auto Answer:

Connects you automatically to ringing calls during headset operation. When you press the button to
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the
button again.

To use Headset/Handset Mute:

Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your
conversation. The red light goes on when the headset (during headset operation) or the handset
(during handset operation) microphone is off.

8